Trabajos business process improvement en LutonCrear alertas

Principal Software Engineer TEAM At easyJet, we are on a mission to transform our Airline Planning and Operations capability into a world-class, digitally-optimised operation through the use of new and emerging technologies. We are looking for a Principal Software Engineer to act as the lead technical person within the relevant product team, setting the technical direction and guiding engineering practices while remaining hands-on with developing code where needed. Opportunities for innovation and value have already been identified across End-to-End Crew Planning, Operational Planning, Disruption Recovery, Optimisation and Automation & Efficiency — all of which are critical to improving operational resilience and crew experience. Product-led delivery is still relatively new to easyJet, and we’re seeking talented engineers who will help us build and mature our in-house software-engineering capability as we continue this journey together. JOB PURPOSE Lead the in-house design, hands-on development, and technical delivery of high-quality, scalable and secure software solutions by writing and reviewing code, setting engineering standards and guiding architecture in order to enable easyJet to operate efficiently and innovate at pace. This role combines deep technical expertise with practical leadership, ensuring that modern engineering practices, cloud-native technologies and automation are consistently applied to deliver real value for customers and the business. As the lead technical person within the product team, you will shape the technical direction, provide architectural guidance and remain actively involved in coding key components. You will also mentor other engineers, drive continuous improvement and foster close collaboration across Product, Data, UX and Quality-Engineering colleagues. By focusing on in-house software-engineering excellence this role helps easyJet build the technical capabilities needed to deliver critical operational solutions faster, more securely and at lower cost JOB ACCOUNTABILITIES • Lead and drive the design, architecture, and development of high-quality software systems f or airline-operations products., • Collaborate with relevant product managers, QE leads and to understand technical direction, project scope, and roadmaps for relevant mission., • Design, develop, and maintain automated test frameworks and tools to ensure high-quality software releases and streamline the development process., • Mentor and provide guidance to junior and mid-level engineers, fostering a culture of continuous learning and improvement., • Own the technical delivery of key product features, ensuring they meet performance, security, and scalability requirements., • Champion modern engineering practices (CI/CD, cloud-native, API-first, test automation) across the Airline Operations domain., • Define and uphold coding standards and support the team’s CI/CD pipeline to improve quality, speed and maintainability., • Collaborate with enterprise architects and technology governance forums to ensure compliance with easyJet’s wider IT strategy, security standards, and cost controls., • Conduct code reviews and provide constructive feedback to improve code quality across the team., • Stay up-to-date with industry trends, technologies, and methodologies, applying that knowledge to improve our software development processes. COMPETENCIES • Innovation & Change – Identifies opportunities within own area for continuously improving the way things are done, seeking to improve efficiency in everything that they do / Able to influence others to support the change by identifying the key stakeholders, explaining the rationale and the benefits of the change, • Business Performance – Understands the commercial reality of easyJet in terms of high volume, low cost and low margin / Keeps up to date with industry trends and considers this information for their own area / Takes into account short term cost management and longer-term return on investment when making decisions / Support people within their area to take into account smart cost management /Understands the long term strategy of easyJet, • Ownership & Delivery – Provides a high level of motivation and support to team to ensure that they consistently deliver in line with expectations., • Building Relationships – Communicates effectively with others within own area, proactively sharing information with those who need to know / Establishes trust quickly by listening to others and working effectively with others within their function KEY SKILLS REQUIRED • Proven hands-on software-engineering experience at senior or technical-lead level, delivering and supporting large-scale, mission-critical systems., • Proficiency in one or more modern programming languages (Python, Java, C# or Scala) with the ability to write, review and optimise production-grade code., • Strong experience in API design and integration (REST, GraphQL, Kafka/event-driven architectures)., • In-depth knowledge of databases, data-modelling and performance optimisation., • Practical experience defining coding standards, CI/CD pipelines and test-automation in Agile product-team environments., • Significant AWS/GCP Cloud engineering experience, • Solid understanding of Agile/SAFe and DevSecOps practices and experience working in cross-functional product teams., • Demonstrated ability to mentor engineers and raise technical capability within a team. ← new emphasis, • Passion for innovation, technology and delivering high-impact software solutions., • Airline or transport-operations domain knowledge (crew, flight-planning, disruption, scheduling) desirable but not essential., • Familiarity with common development toolsets (GitHub, Jira, Confluence) and ability to create reusable patterns/libraries for shared components Desirable Skills/Experience • Significant AWS Cloud engineering experience (including containerisation, serverless and automation/optimisation products such as Gurobi or CPLEX). BENEFITS Competitive base salary Up to 20% bonus 25 days holiday BAYE, SAYE & Performance share schemes 7% pension Life Assurance Flexible benefits package Excellent staff travel benefits We operate a hybrid working policy of 40% - 60% of the month spent with colleagues. We look forward to your application and the possibility of you flying high with our team! Application Process: Interested candidates should apply through our careers portal or Linkedin. Reasonable Adjustments: At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation

Main purpose of post: The Cybersecurity Department provide support for all electronic communications systems at the site, as well as taking a leading role in delivering technology change / improvement projects and managing external support agreements. The Cyber Security Analyst is required to focus on the detection, investigation and response to cyber security events and incidents. Other tasks involve BAU security tasks, supporting cyber security projects and assisting with regulatory compliance. The role will involve using a diverse security toolset and the successful applicant will build extensive experience in all areas of cyber security. Daily tasks will involve the following: • Endpoint monitoring and analysis., • Incident readiness and handling as part of the Computer Security Incident Response (CSIRT) team., • Monitor and administer Security Information and Event Management (SIEM)., • Malware analysis and forensics research., • Understanding/ differentiation of intrusion attempts and false positives., • Investigation tracking and threat resolution., • Vulnerability identification & mitigation / remediation., • Compose security alert notifications., • Help develop cyber security process & procedures., • Advise incident responders & other teams on threat., • Triage security events and incidents apply containment and mitigation/remediation strategies., • Generate reports and document security incidents / events., • Proactively monitoring the performance of systems, and make regular routine inspections of installed equipment and take corrective avoidance actions to prevent wider problems., • Act as the point of escalation for the Service desk for security related tickets., • Analysis of weekly vulnerability scans and update relevant records., • Responsibility for the health, safety and wellbeing of yourself and colleagues in the workplace; supporting our journey to create an open and honest wellbeing culture. Key requirements for the role: Essential • A well organised and structured approach to work planning, time allocation to tasks, and a flexible approach to daily routines to deliver the desired results., • An ambition to constantly learn new skills and develop knowledge, with an understanding that study time outside of working hours may be required for career development., • Credible knowledge/experience in Microsoft Windows Operating Systems., • Credible knowledge/experience of Active Directory, Group policies, TCP/IP, DNS, DHCP and Exchange Server., • Capable of effectively multi-tasking, prioritizing work, and handling competing interests, • Capable of analysing information technology logs and events sources preferred, • Working knowledge of data storage systems, data backup and restoration methods., • Understanding of security tooling, its purpose and functionality (Anti-Malware, IPS, Web and Email Gateways, security analysis tools, web security tools, next generation firewall/UTMs), • A team player with good work ethic, communication skills and a professional who maintains customer-service based approach., • Ability to work independently while managing support to a high standard, • Contribute credibly to IT department’s delivery of SLAs and other support targets, • Self-motivated to advance own knowledge & gain formal qualifications, • Ability to analyse vulnerabilities, threats, designs, procedures and architectural design, producing reports and sharing intelligence, • Advanced knowledge of computer forensics; legal, government and jurisprudence as they relate to cybersecurity; operating systems; and methods for intelligence gathering and sharing, • Knowledge of Cloud computing, computer network defence, identity management, incident management and network security., • Significant experience within a SOC environment., • Incident response experience, • Qualification / Certification in Cyber Security Desirable • IT Qualifications / Certifications such as CompTIA A+, Network+, Security+, • IT Helpdesk experience or knowledge, • Cyber Security Operation Centre experience, • Qualification / Certification in Cyber Security Person Specification: • Communication. Structures and conveys information and ideas effectively. Communicates to ensure they are understood by others, that they understand others and share information with colleagues at all levels., • Customer Focus. Understands what the customer needs and then works to exceed their expectations and meeting their individual needs., • Achieving results. Knows what needs to be achieved by when. Anticipates obstacles. Motivates self and others to overcome barriers and achieve results., • Personal Responsibility & Credibility. Take personal responsibility for making things happen and achieving results, working with their line manager. Displays commitment, accountability and conscientiousness. Acts with integrity., • Planning & Organising. Identifies a goal and puts in place a sequence of steps to ensure priorities are delivered on time, making effective use of resources, • Team Focus. Develops effective working relationships inside and outside traditional boundaries to achieve organisational goals. Breaks down barriers between groups and involves others in discussions and decisions You will be required to pass a range of referencing and vetting checks, including a Criminal Record Check and a Counter Terrorism Check (CTC). You must also have lived in the UK for at least 3 years with a 5-year work history, unless in education. This job description is intended to give an appreciation of the role and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific task and objectives will be agreed on an on-going basis. The post holder will be required at all times to perform any other reasonable tasks, as requested by the Line Manager in order to meet the operational needs of the business.

JOB PURPOSE The Portfolio Delivery Standards and Assurance Lead works collaboratively across easyJet to ensure alignment and consistency of delivery standards to achieve optimal benefits for investment. This role requires leadership, expertise in standards development, process optimisation, and a deep understanding across a range of methodologies used in project delivery. The role is responsible for driving best practice through frameworks and processes, setting the appropriate standards across controls and governance, and ensuring that all projects and programmes within the wider easyJet Portfolio are compliant and achieve the maximum benefits. To support our transformation, we are optimising our Delivery Frameworks, Funding model and governance approach. This role will ensure we build pace and agility into everything we do; ensure we are data led in governance meetings and assurance touch points and ensure governance is an enabler not a bottleneck. All whilst focussing on improving our internal customer experience. JOB ACCOUNTABILITIES • Help drive consistency, quality and professionalism in the way we manage and deliver projects at easyJet., • Act as a custodian and advocate for the delivery framework and standards adopted across the enterprise portfolio, • Defining and updating the project management processes, standards and governance, contributing to Quality Reviews, and co-ordinating activities in support of project objectives, • Engage the project and programme management community and ensure the framework and guidelines are communicated, understood and embedded – focusing on how it improves delivery outcomes, • Define the governance, processes and tools to effectively forecast, plan, schedule and monitor resourcing across the programme, • Define the most appropriate governance arrangement based on scale, complexity and risk for change projects and programmes within the portfolio, • Identify through analysis where governance is not being followed and work with the relevant team members to rectify, • Set the planning standards across the portfolio and work with Programme/Project Managers to ensure those standards are embedded and adhered to, • Work with the project and programme teams to maintain a programme wide view of plans, risks & issues and dependencies, • Ensure there is collaboration and engagement with the Project management community and contribute to continuous improvement on delivery performance, • Identify opportunities to optimise portfolio outcomes, coaching others to enable effective change delivery, • Establish and define the most appropriate fora for reviewing and maintaining effective delivery across the portfolio (e.g. Steering Groups/Product Councils) based on scale, complexity and risk of change projects, programmes and products. Leadership • Collaborate effectively with a range of business stakeholders and third parties, • Promote a “one team” culture and role model the easyJet leadership behaviours Interfaces • With the Executive Leadership Team (ELT), business leads, sponsors & stakeholders from multiple functional areas to understand the context and priorities for change, • With business change leads, programme leads, technology, finance, procurement, legal & other stakeholders to ensure effective decision making and delivery. KEY SKILLS REQUIRED • Expertise in developing, implementing, and optimising standards, tools, methods, and processes across large organisations., • Adept at driving project integration, fostering collaboration, and influencing stakeholders to achieve strategic business goals., • Strong knowledge of enterprise project portfolio management practices, processes, and governance, with a demonstrable record of delivering high value outcomes, • Skilled in data analysis and interpretation to drive delivery performance improvements, with advanced proficiency in Microsoft Excel (e.g., pivot tables, complex formulas) to identify trends, optimise delivery performance, and support strategic decision-making, • Strong people leadership experience with a proven record of leading and coaching high performing teams, • Strong knowledge of the financial aspects of project and portfolio management, experience of managing multi-million budgets, • Conversant with Prince2, MSP, MoP and other relevant portfolio and programme management standards, • Experience of managing a range of delivery methods, including agile, waterfall and hybrid, • Proven ability to lead, engage, and influence up to and including board level, • Resilient and able to work under pressure, skilled at handling complexity and uncertainty, • Strong influencing and negotiation skills, • Strong stakeholder management ensuring supply meets demand and the customer requirements are delivered, • High level of flexibility with a proven record of leading others successfully through cultural, process, system and transformational change, • Process Optimisation: Experienced in streamlining processes and driving continuous improvement to enhance delivery efficiency and reduce waste What you’ll get in return: At easyJet, we pride ourselves on a vibrant and inclusive workplace culture that supports and rewards innovation and excellence. We offer: • Competitive base salary, • 20% bonus potential., • 25 days holiday, pension scheme, life assurance, and a flexible benefits package., • Discounted staff travel scheme for friends and family, • Annual credit for discount on easyJet holidays, • ‘Work Away’ scheme, allowing you to work abroad for 30 days a year, • Electric vehicle lease salary sacrifice scheme Location & Hours of Work We operate a hybrid working policy of 40%-60% of the month spent with colleagues. We look forward to your application and the possibility of you flying high with our team! Application Process: Interested candidates should apply through our careers portal. Reasonable Adjustments: At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation

TEAM The ITSO (IT Services and Airline Operations) organisation manages and is accountable for the rapid delivery of the trustworthy, scalable, and efficient IT infrastructure services needed to support the technology critical for easyJet’s future growth plans and ambitions. I&O Workplace Products are part of the ITSO organisation and aimed at enhancing productivity, communication, and efficiency within an organisation. These products consist of: • Productivity & Collaboration – aimed at enhancing productivity, communication, and efficiency within an organisation enhance teamwork by enabling seamless communication and real-time sharing of resources, ultimately driving efficiency within organisations., • Adoption & Automation – Automation streamlines repetitive tasks, allowing employees to focus on higher-value activities and improving., • Workplace Equipment – IT equipment delivers essential functionalities to the workplace by facilitating all of the above Each Product is accountable for the end-to-end delivery of business outcomes and the Product teams are expected to demonstrate a proactive work mindset in addressing easyJet’s priorities. JOB PURPOSE The IT Service Assurance Specialist is responsible for the effective execution of the service integration strategy and processes within the Productivity & Collaboration team, enabling trust, velocity, scalability, and efficiency of the product services. JOB ACCOUNTABILITIES The IT Service Assurance Specialist is responsible for delivering the service integration services within their own Product, overseeing the execution of standardised IT service management processes (ITSM), tools, and frameworks within their Product (including Supplier teams) and ensuring consistency of service integration practices with other Platforms and Products. Primarily reporting to the Product Lead for P&C, this role uses the service integration team assets (e.g. process execution playbooks, training materials, governance frameworks, KPIs dashboards, etc.) to deploy the following key processes (in close collaboration with the Supplier team) and ensure their smooth execution: 1. Service Integration Management - Oversee IT service management processes across workplace products. Key areas include: • Incident Management: Manage and resolve incidents to reduce business disruptions., • Major Incident Management: This role additionally operates on-call within scheduled roster as a major incident manager for all IT incident escalations in and out of hours. Full training and tooling will be given to support this work., • Problem Management: Prevent recurring incidents to enhance system stability., • Service Continuity, Design, and Transition: Ensure service availability and oversee the lifecycle of service design and implementation., • Change and Capacity Management: Streamline change processes and optimize resource utilization., • Service Catalogue and Knowledge Management: Maintain an updated service catalogue and manage knowledge for accessibility and compliance., • Configuration Management: Manage and map configuration items to services. 2. Risk & Compliance Management: • Manage asset, patch compliance, and disaster recovery planning to ensure product integrity and compliance. 3. Strategy & Planning: • Align service integration strategies with product objectives., • Assess service delivery issues and ensure smooth service transitions. 4. Value & Performance Management: • Monitor and enhance the value delivered by product processes, supported by the Value and Performance team. 5. Leadership Management: • Collaborate with the Service Integration Lead and the Community of Practice to drive process improvements and feedback implementation. KEY SKILLS REQUIRED • Extensive experience within an IT department providing cross-functional IT management capabilities., • Experience in IT governance, including experience in policy definition and process improvements within a large or complex organisation., • Understanding of IT systems, architectures, and technologies to assess service components and collaborate with technical teams., • Understanding and experience in IT service management (ITSM) and Information Technology Infrastructure Library (ITIL)., • Experience in maximising effectiveness of offshore resource models and experience in managing and delivering through third-party suppliers, focusing on business outcomes and employee experience., • Planning & orchestration skills: planning across product and platform teams, roadmap creation, scheduling, • Experience ensuring quality management incl. quality assurance, risk management and process improvement methodologies., • Data-savvy: strong data analysis skills., • Proven stakeholder needs’ analysis and stakeholder communication and management skills., • Effective influencing and negotiation skills in complex environments where resources required for success may not be in direct control of this role. What you’ll get in return: At easyJet, we pride ourselves on a vibrant and inclusive workplace culture that supports and rewards innovation and excellence. We offer: • Competitive base salary, • 20% bonus potential., • 25 days holiday, pension scheme, life assurance, and a flexible benefits package., • Discounted staff travel scheme for friends and family, • Annual credit for discount on easyJet holidays, • ‘Work Away’ scheme, allowing you to work abroad for 30 days a year, • Electric vehicle lease salary sacrifice scheme Location & Hours of Work We operate a hybrid working policy of 40%-60% of the month spent with colleagues. We look forward to your application and the possibility of you flying high with our team! Application Process: Interested candidates should apply through our careers portal. Reasonable Adjustments: At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation

Process Engineer Alexander Steele is working exclusively with a global food manufacturing business to recruit a Process Engineer for their site in Hertfordshire. The successful candidate will play an integral part of the engineering team, this is a multifaceted role encompasses R&D, engineering, technical, and production support. What’s on Offer: • Paying circa £50,000, • 31 days holiday, • 5% pension, • Monday – Friday (days) Responsibilities: • Lead efforts to enhance process and product quality through continuous improvement., • Use Lean Six Sigma and other methodologies for continuous improvement., • Develop preventive maintenance plans in collaboration with the maintenance department and production team leaders., • Contribute to major Capex projects, • Collaborate with cross-functional teams to identify and implement process improvements that enhance efficiency, safety, and product quality. Background Experience: • 3+ years of experience in a similar role within a food manufacturing or processing environment., • Degree in Food Science/Food Processing or Engineering, • Lean Six Sigma manufacturing certification, • Excellent ability to communicate with stakeholders across various levels., • Strong organisational skills and an exceptional attention to detail. For more information regarding this opportunity contact Lomond MacPherson on: / 07900416043

Remote with occasional travel to London or Luton £35,000 – £45,000 per annum (dependent on experience) We’re on the lookout for an experienced and proactive Road Risk Manager to join our growing QHSE division. This is a fantastic opportunity for someone with a strong background in fleet compliance or transport safety who’s ready to take the next step in their career. In this pivotal role, you’ll work closely with our Fleet team to shape and deliver our road risk management strategy—ensuring our policies and procedures align with industry best practices and drive continuous improvement. As a Road Risk Manager, you will: • Take full ownership of our road risk compliance strategy, policies, and procedures., • Lead initiatives to reduce the frequency and severity of vehicle related incidents., • Conduct thorough investigations into all road traffic incidents, identifying root causes and recommending preventative actions., • Analyse incident trends and risk areas, implementing effective mitigation measures., • Provide expert guidance and leadership across the business on risk reduction strategies., • Deliver clear, director-level reporting on road risk performance, highlighting trends, successes, and areas requiring support. As Road Risk Manager, you’ll have: • Proven experience in transport management, QHSE, compliance, or an insurance-related role., • NEBOSH certificate (or equivalent) is desirable but not essential., • A confident, investigative mindset with strong analytical skills., • Excellent communication and interpersonal abilities, with the confidence to influence at all levels., • A solid understanding of safety regulations and the ability to interpret and apply legislation effectively. What we offer you The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. The good stuff • We are employee-owned, making you a beneficiary of our future success, • 33 days leave including bank holidays, • Enhanced maternity, paternity, and sick pay, • 24hr online GP access as well as mental health, wellness, financial and legal support, • Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…, • More than 250 perks and hundreds of exclusive deals and discounts, • Lots of training, development and apprenticeships opportunities programmes to grow and progress your career, • Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill, • All year-round recognition and annual awards programme to thank our shining stars Our commitment to Diversity, Equity and Inclusion Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity. Reasonable adjustments Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help.. Please note: A basic DBS check is required for this role

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Opp overview As a Refresh Administrator within Customer Group Professional Services, you are engaged at the customer level to understand, configure and support the bulk device refresh processes for Customer Device Lifecycle Management service.\n\nYou will have the opportunity to work across business sectors with an array of customers and Customer teams. Success is defined by the Refresh Administrator’s ability to work with key customer and business stakeholders to support the critical data required to run the Refresh service.\n\nThe successful candidate will be an integral part of the team, helping us move forward during a period of growth ensuring our current offerings are delivered to a highest possible standard\n\nDuties:\n\n• Configuration of key data within Customer ServiceNow platform, including but not limited to:\n\no Locations\n\no Schedules\n\no Appointments\n\no Assets\n\no Stockrooms\n\no Work orders\n\n• Perform routine triage and troubleshooting of issues affecting service, working with internal IT teams to diagnose complex issues.\n\n• Support ad-hoc requests for information and statistics.\n\n• Recommend service and system improvements, raising requests for this where required documenting the problem statements, workarounds and desired outcomes of change.\n\n• Create and maintain operational documentation\n\n• Maintain a level of ServiceNow accreditation and keep up to date with new features and functionality.\n\n• Work with other team members and stakeholders to ensure a consistent way of working\n\n• Understand and communicate business process and system changes, along with the impacts and benefits they provide.\n\n• Review release notes ahead of changes to assess process impacts and validate systems still function as expected during and after new releases and upgrades.\n\nAct as a subject matter expert for ServiceNow and the DLM refresh process within the business area, sharing knowledge with various teams to help everyone get better at serving our customers\n\nEssential\n\n• 6+ months of experience in an administration/co-ordination role focussed heavily on ServiceNow.\n\n• Have a good understanding of the key components of ServiceNow e.g. tables, fields, reports, business rules, flows etc.\n\n• ServiceNow certified to the level of System Administrator, or similar certifications/accreditations that demonstrate key knowledge of ServiceNow.\n\n• Excellent communication skills to bridge the gap between technical and non-technical stakeholders\n\n• Strong organisational skills, ability to work independently when needed and manage multiple work streams simultaneously\n\n• A desire to further technical ability through formal training self-learning\n\nDesirable\n\n• Other relevant ServiceNow accreditations/micro certifications, particularly relating to ITSM, FSM, Asset management and Walk-up experience.\n\n• Ability to read and understand JavaScript\n\n• A foundational understanding of integrations.\n\nTransferrable skills from previous employment and a knowledge of how these will prove beneficial in this role\n\nServicenow Role Description:\n\nGPS Bulk Refresh Service Now Administrator Role Description\n\nSkills and Experience\n\n• Has experience creating and amending Service Now Walk-up queues and schedules.\n\n• Can create filters and views as required to most efficiently provide information and update records.\n\n• Understands Service Now business rules and how they would impact configuration and what settings will and won’t pass over integration with Customer Service Now instances in different scenarios.\n\n• Excellent English verbal and written communication skills.\n\n• Proactive and will take ownership of the role.\n\n• Able to manage workload without a prescribed list of tasks, being prioritise and confidently seek support/decisions where needed.\n\nResponsibilities\n\nResponsibility Description Frequency\n\nNew Locations Configuration of New customer locations on service now. In large batches during transition of new customers and following Change to service to include new locations\n\nSchedule Entries Creation of new holiday schedule entries and amendments to existing holiday schedule entries. Creation done in large batches following schedule agreement in transition. Changes as per requirements from individual sites to reschedule a clinic date.\n\nAppointment Configuration Configure location appointment configuration settings based on customer standards agreed during transition. Support Once per deployment type per location. Done in batches during transition\n\nValidation that appointments are locked at T-14. Validate that the schedule is locked to new appointment bookings for each clinic event at T-14. Two possible approaches to schedule locking – utilising the appointment configuration lead time or by removal of schedule entry for required date. Daily - in process of changing this to be done automatically\n\nPMO Tracker Update the PMO Tracker fields required as tasks are completed. Daily\n\nWalk up Stockroom set up Create Walk up stockroom on service now for new locations. In large batches during transition of new customers and following Change to service to include new locations\n\nAssignment of devices to stock rooms Where automatic device assignment to stockrooms is not possible, manual allocation of device serial numbers into stockroom. Daily - per bulk delivery order.\n\nMaintain Operational run books Review the operational run book for all of the processes. Confirm all steps are present and contact details updated as appropriate. Quarterly\n\nBusiness Rules Understand the Service Now business rules set up on both CC and Customer Service Now instances to understand what settings do travel over the integration and which would need coordination with customer Service Now administrators.\n\nUnderstand and document where there is a difference in rules between customers and how that would impact the scheduling of Walk-up events. At start of engagement, understand the existing customer set up. Then during transition of new customers\n\nCreate Parent Work order per Clinic Event Create Parent work order and update PMO tracker with Work order number. In large batches during transition of new customers and following Change to service to include new locations\n\nQualify User Draft Work orders Qualify draft work orders. Daily\n\nEvent Exception processing Review open issues from Events that require service now amendments – such as reallocation of no-shows to future clinics or an alternate delivery approach.\n\nBest Practice Learn and understand the end-to-end process refresh process on Service Now. Amend and update documentation with additional steps or context as required.\n\nAttend reviews of processes for best practice feedback.\n\nTest and document changes to approach on test system prior to updated process going live.\n\nProactively work with Service Now Devs aligned to the service to understand design decisions and how they impact refresh requirements operationally.\n\nMonitoring and reporting of invites Work with GIS during the process to upload users and set triggers for comms. Monitor, report and raise exceptions. Monthly per customer\n\nAd Hoc Reporting Support Ad hoc requests for information and stats regarding Walk up events. Where repetitive, draft request for dashboards or reporting set up as required. As required\n\nPrimary contact for GIS Primary contact for GIS teams for configuration, incident management and regular operational engagement between teams. Regular\n\nIssue Ownership Troubleshooting and Primary contact for issues relating to Service Now. Take ownership of troubleshooting As Required\n\nLessons Learned Document Root Cause analysis of issues, After every incident and quarterly during reviews.\n\nService Improvement recommendations Using knowledge of service now, proactively suggest different approaches based on knowledge and experience of using service now.\n\nGIS Change Review GIS change notifications to see impact of change and escalate if there is risk to service for Bulk refresh

COMPANY When it comes to innovation and achievement there are few organisations with a better track record. Join us and you’ll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 300 aircraft flying over 800 routes to more than 30 countries, we’re the UK’s largest airline, the second largest in Europe and the tenth largest in the world. Flying over 80 million passengers a year, we employ over 13,000 people. Its big-scale stuff and we’re still growing. TEAM The ITSO (IT Services and Airline Operations) organisation is responsible for the rapid delivery of reliable, scalable, and efficient IT infrastructure services that underpin the technology essential to easyJet’s growth and strategic ambitions. Within ITSO, the Workplace Products team designs, delivers, and manages digital workplace solutions that enhance the employee experience. The team’s includes Productivity & Collaboration, Workplace Devices, and Adoption & Automation. These products enable more effective ways of working, boost employee engagement and agility, and leverage consumer-grade technologies to support a modern, connected workforce. JOB PURPOSE The Digital Workplace Product Adoption Specialist is responsible for developing and executing strategies that promote the effective adoption of Digital Workplace Products among easyJet employees. A key focus will be driving adoption and optimisation of Microsoft 365 tools to support modern ways of working. This role is pivotal for driving the successful adoption of digital workplace technologies and ensuring a seamless, user-centric digital employee experience (DEX). Blending change management, user experience design, and platform enablement, the role will shape and execute adoption strategies that maximise the value of digital tools across the organisation, empowering employees, enhancing productivity, and supporting easyJet’s digital transformation journey. JOB ACCOUNTABILITIES The Digital Workplace Product Adoption Specialist is responsible for driving the successful adoption and effective use of Workplace Products. This includes developing strategies, delivering training, enabling change, and continuously improving the digital employee experience. The role reports to the Workplace Product Adoption & Automation Product Lead. Adoption Strategy & Planning • Define and execute adoption strategies aligned with business goals and user needs., • Collaborate with stakeholders to prioritise initiatives that maximise product value and engagement., • Align adoption efforts with change management, communications, and platform roadmaps., • Contribute to the design and execution of adoption strategies at scale Engagement & Enablement • Develop targeted messaging and campaigns tailored to user roles and digital maturity., • Build and maintain user personas to inform onboarding and engagement strategies. Training & Knowledge Sharing • Design and deliver training programs, toolkits, and self-serve resources., • Promote peer learning through community channels and ·Tips & Tricks· content. Change Leadership • Act as a change agent, fostering a culture of digital curiosity and continuous learning., • Identify impacted user groups and deliver clear, user-focused communications. Performance & Value Management • Monitor adoption metrics and user feedback to assess impact and identify improvement, • Provide actionable insights to leadership to inform product and engagement strategies., • Track measurable outcomes such as increased M365 usage, reduced support tickets, and improved satisfaction scores. Architecture & Technology Management • Research & Innovation - Monitor industry trends and emerging technologies, translating insights into actionable recommendations., • Technology Evaluation & Selection - Evaluate current and emerging technologies through a user-centric lens., • Strategic Partnerships & Value Realisation - Build strong relationships with internal and external partners (e.g., Microsoft & TCS) TECHNICAL SKILLS REQUIRED Technical Expertise & Product Knowledge • Deep expertise in Microsoft 365 suite: Teams, SharePoint, OneDrive, Viva, Power Platform., • Familiarity with M365 Admin Centre, usage analytics, and reporting tools., • Awareness of security, compliance, and governance in M365., • Experience with digital content creation (Sway, Stream, Forms, PowerPoint)., • Skilled in developing and delivering engaging training and enablement resources., • Experience applying change management frameworks (e.g., ADKAR, Kotter)., • Excellent communication and stakeholder engagement skills., • Analytical mindset and commitment to continuous improvement. Change Management & User Enablement • Experience in digital adoption and organisational change, • Strong stakeholder engagement and influence, • Skilled in developing training programs, workshops, and campaigns Communication & Collaboration • Excellent communication of technical concepts, • Ability to work cross-functionally with IT, business units, and leadership, • Active presence in champion networks to embed M365 best practices Problem-Solving & Innovation • Analytical mindset to identify and resolve adoption barriers, • Ability to drive continuous improvement based on user feedback We operate a hybrid working policy of up to 60% of the month spent with colleagues. What we offer • Competitive base salary, • Up to 20% bonus, • 25 days holiday, • BAYE, SAYE & Performance share schemes, • 7% pension, • Life Insurance, • Work Away Scheme, • Flexible benefits package, • Excellent staff travel benefits About easyJet At easyJet our aim is to make low-cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service. It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front-line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too. Reasonable Adjustments At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation Apply Complete your application on our careers site. We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all.

Role: Business Process Specialist Role Type: Temporary – 6 Months + possible extension Location: Luton or Macclesfield – x3 days on site / x2 remote Your New Company AstraZeneca (AZ) is in a period of strong growth and our employees have a united purpose to make a difference to patients around the world who need both our medicines and the ongoing developments from our science. In this journey AZ must continue to work across borders and with partners and new colleagues in a fast and seamless way. The ambition, size and complexity of the organisation, coupled with the opportunities afforded by new technology, has led the Board to approve a large-scale transformation of the IT landscape by the replacement of current ERP (Enterprise Resource Planning) systems with one global solution (Axial). Our current technology is used by more than 20,000 employees daily, is foundational to all AZ entities and is central to most core business processes. This programme provides the opportunity for real transformation and to shape the way of working globally for many years to come. In this role, you will be a key member of the Process Excellence team, driving the introduction and use of business process methods and tools to ensure the success of the design, implementation and use of business processes on major projects including SAP S/4HANA. You will bring experience of business process execution and problem solving to support transformational change. Able to work with a network of stakeholders to inform requirements and change impacts, develop a forward plan and drive plan delivery. What we are looking for A strong process mapper that enjoys working in technology change or a Business Analyst with a strong process capability. Both with the ability to drive success through a project success mindset. What you’ll do Acting as a member of the Centre of Process Excellence team, this role will help to drive SAP S/4HANA process design with a view to supporting process excellence initiatives across the business. • Contribute to the improvement of a process excellence methodology and standards to align people, process, data and technology across AZ as part of the Axial project., • Collaborate with business stakeholders to gather requirements and ensure processes are maintained and improved in line with established standards across the Axial landscape., • Attend workshops and meetings with cross-functional and business teams to map and design global, interim and localisation processes for your area., • Design and document new business processes, including end-to-end process flows, supporting the downstream SOPs, and related deployment activities., • Utilise in-house BPM software to model processes, • Train and coach process excellence capabilities and use of business process tooling. Essential Skills • Strong process mapping / process improvement skills & experience, • Possess a strong process improvement / analytical mindset, • Experience of using or managing BPM applications, • Demonstrable experience applying Lean, Six Sigma, or comparable continuous improvement methodologies, • Practical exposure to SAP S/4HANA, ERP change programmes or similar system/technology-based projects, • Strong excel skills (data analysis & insight, pivot tables and VLOOKUP’s), • Confident workshop facilitator, • Excellent networking, collaboration, and communication skills, • Confident in engaging with stakeholders Desirable for the role • Experience in providing training and coaching, • Experience of working with risk, controls or audit, • Lean Six Sigma certification (Green Belt or above), • Experience working in Finance, Supply Chain and Data environments WHY ASTRAZENECA? It's an exciting time to join AstraZeneca, a global business that's rapidly growing - there's a lot happening and even more to come. And we are a valued part of this journey. Respected partners across the business, we provide the platform that's going to power us to achieve more. So, what's next? Are you ready to bring new insights and fresh thinking to the table? Brilliant! We have one seat available, and we hope it's yours. Please apply with a copy of your CV.

Further education or professional development in business process improvement or similar. This role sits at the heart of a business-wide transformation initiative, aimed at streamlining workflows, improving productivity, and embedding a culture of continuous improvement across diverse business units

As Business Analyst, you’ll drive a major process overhaul within managed payroll - moving the business away from manual, spreadsheet-heavy workflows and toward smarter, scalable, intelligent operations. Requirements for the Business Analyst (Robotic Process Automation):. You’ll lead deep-dive p

The Business Analyst will be responsible for mapping current processes, defining future-state operations, and ensure smooth integration across teams and systems. Analyse current-state business processes and identify gaps. Senior Business Analyst – Change and Transformation (Integrations).

Shape unforgettable experiences across global events.Take ownership of high-impact events across international markets.Work alongside skilled AV and production professionals.Benefit from flexible working and a collaborative team culture.Were recruiting an Event Project Manager on behalf of a renowne

You’ll not only drive successful project outcomes but also shape our entire delivery strategy - optimising tools, processes, and methodologies to raise the bar across the business. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests i

Are you an established Senior Engineering Project Manager looking for an exciting challenge? Join us to lead the delivery of our most critical projects.Drive the design, development, and delivery of intricate electronic sub-systems, from concept to production.Be a key player in our project managemen

Analyse data to drive continuous improvement of processes and workflows. Maximise productivity through process improvements and enhanced quality control. The role will aim to provide Production Engineering support for the assembly and testing of remotely operated vehicle sub-systems and production p

The role focuses on leading business change activities to ensure people, processes, and systems are ready for the introduction of new IAM solutions. Support the Business Change Lead and Change Manager across IAM, IGA, and PAM workstreams. Analyse business change requirements and produce artefacts su

Champion continuous improvement and smarter delivery across every engagement. A consultative mindset—comfortable engaging with both business and technical stakeholders.

Process Engineer Alexander Steele is working exclusively with a global food manufacturing business to recruit a Process Engineer for their site in Hertfordshire. What’s on Offer: * Paying circa £50,000 * 31 days holiday * 5% pension * Monday – Friday (days) Responsibi

Continuous Improvement Roadmap Coordination Lead. Lean Sigma, 5S methodology, Improvement workshops, Project mana.

Process Assurance Engineer - Software Quality \n Location: Bristol or Stevenage - Hybrid \n Salary: Up to £50,000 per annum + Bonus \n Great pension, Annual Pay Review, Enhanced Parental Leave, Training & Membership Fund, Courses & Training, Hobby Clubs, Subsidised Restaurant and Gym \n\n A

Process Commissioning Engineer Position Type: Contract Location: North West Categories: Process, Engineering, Commissioning PM Group requires a process commissioning consultant for a Chemical project in North West. Applicants must have prior experience of commissioning process equipment. Undertaking

You must be process driven and be able to bring these processes to the wider QA engineering and software development teams to improve the quality of products and services to the end clients. Knowledgeable about software processes and process based design. Process Assurance Engineer - Software Qualit

This Regulatory Reporting Business Analyst role will be focused on improving and changing the Regulatory Reporting processes that make up the Trading House systems landscape. Senior Regulatory Business Analyst – Energy Trading House | £110,000 + Bonus + Benefits | 3 days office, LDN. Regulato

You’ll bridge business and technology, working with stakeholders, developers and internal teams to design solutions, improve processes, and support delivery across the full insurance lifecycle. Senior Technical Business Analyst – Lloyd’s Market Insurer | paying up £110,000 dependi

As an experienced Senior Chemical Engineer / Process Engineer leading within multidisciplinary engineering teams you will play a key role in reviewing design proposals and improvements to confirm they are technically sound, cost-effective, and suitable for real-world operation, ensuring the safe, ef

You’ll bridge business and technology, working with stakeholders, developers and internal teams to design solutions, improve processes, and support delivery across the full insurance lifecycle. Translate business requirements into project documentation and solutions. Senior Technical Business

As an experienced Waste Management Consultant or Senior Process Engineer, with a background of working within the nuclear sector, you will provide both practical and consultative expertise to a variety of clients within the UK nuclear sector, focused on improving the efficiency and safety of nuclea

You’ll bridge business and technology, working with stakeholders, developers and internal teams to design solutions, improve processes, and support delivery across the full insurance lifecycle. Senior Technical Business Analyst – Lloyd’s Market Insurer | paying up £110,000 dependi

In Data Management, you will turn Data Demand into prioritised backlog requirements and partner with business units to deliver maximum customer value from data. As a Senior Data Consultant, you will play a key role in shaping and delivering data solutions that support business strategy. Your focus w

Process Liaison Engineer to work at their facility based near Welwyn Garden City.

I'm helping a fast growing Lloyd's Insurer find a Senior Business Analyst to join them on a permanent basis and work on a range of projects including PAS implementations, UW and Claims application upgrades and new projects including AI. The roles will include requirements gathering, documentation, U

Senior Regulatory Business Analyst – Energy Trading House | £110,000 + Bonus + Benefits | 3 days office, LDN \n Regulatory Reporting Business Analyst required for a world-renowned Commodities & Energy Trading House currently undergoing a major technology transformation. This Regulatory Re

The Senior Business Systems Support Analyst is responsible for providing timely and effective support across business systems, with a focus on managing helpdesk queries, resolving technical issues, and improving operational efficiency.

F50D; Senior Business Analyst – Global Financial Services Leader | London (Hybrid). A major new programme of work starting in 2026, will see the successful Senior Business Analyst, working a major market data projects across the European markets. F4BC; Key Responsibilities for the Senior Busin

Due to business requirements, we are now looking to acquire the services of an experienced Senior Business Analyst. Offering a comprehensive range of retail and corporate financial services/products, this thriving business with over 10 million active customers in over 700 business locations is the o

Hatfield based (with min of 2 days in the office).Competitive basic salary + Core & flexible benefits.Join Data Management within our Data & Analytics function.We operate across four pillars: Data Management, Data Strategy, Data Governance and Data Delivery.We work in agile, delivering in sp

Facilitate Agile ceremonies and serve as a bridge between business and technical teams. We are seeking a highly experienced Business Analyst with 10+ years (120+ months) of expertise in the insurance domain, with a strong focus on claims management and digital transformation initiatives. The ideal c

Gather, document, and validate business requirements for Asset & Vulnerability Management solutions. Translate complex operational and technical processes into clear, actionable requirements.

You’ll bridge business and technology, working with stakeholders, developers and internal teams to design solutions, improve processes, and support delivery across the full insurance lifecycle. Senior Technical Business Analyst – Lloyd’s Market Insurer | paying up £110,000 dependi

Are you a skilled Process Engineer with experience in gas / hydrocarbon processing? Do you have the expertise to lead energy transition projects within a high-hazard COMAH site?. One of the UK's most strategic energy storage operators is looking for a Process Engineer to join their expert engineerin

Car Allowance + Overtime (OTE £75k) + International Travel + Progression to Senior Management / Directorship.Letchworth Garden City (Commutable from Luton, Cambridge, St Neots, Biggleswade, Stevenage, Royston, Welwyn and surrounding areas).Are you an experienced Audio-Visual Project Manager with a