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Strategy Manager, Customer Value Luton | Full-time | Hybrid 20% bonus 7% pension Staff travel benefits We support hybrid working. You turn big, ambiguous customer questions into clear growth strategies that people can act on. You’re curious, commercially minded and comfortable joining the dots between what customers say, what they do and what the data tells us. If you enjoy shaping evidence into confident decisions, this is an opportunity to influence some of easyJet’s most important customer propositions. As Strategy Manager, Customer Value, you’ll tackle major product questions across areas such as seating, bags, premium products, and propositions for specific customer groups. You’ll frame the challenge, bring together evidence from across the business and create a clear strategy, roadmap and business case. Your work will balance customer value, commercial opportunity and the wider impact on the business. You’ll give digital product and customer marketing teams the direction they need to build and deliver with confidence. “This role is for someone who loves getting underneath a complex question and finding the clearest path forward. You’ll bring together insight, data and commercial thinking, then turn it into a strategy that teams can genuinely use.” Head of Customer Value, easyJet You’ll work closely with colleagues across Commercial, Customer Experience, Operations, Insight, Measurement and Analytics. It’s a highly collaborative environment where constructive challenge is welcomed and clear thinking helps different teams align around the right customer and business outcomes. At easyJet, our Orange Spirit means being bold, welcoming and always real. You’ll have the space to ask difficult questions, test assumptions and help teams move from ideas to well‑evidenced choices. Customer & Marketing United Kingdom-London-London Luton Airport Customer & Marketing Full-time 10/11/2026, 11:59:00 PM #J-18808-Ljbffr

The Digital Strategy Consultant serves as a trusted advisor to enterprise customers, partnering with them to design and execute transformational SEO and GEO strategies that drive measurable business outcomes. This role leads structured discovery, develops multi-quarter strategic roadmaps, and guides customers in building scalable operating models that embed SEO and GEO into their broader digital marketing ecosystem. The Digital Strategy Consultant works cross-functionally with Sales, Customer Success, and Product to ensure strategic alignment, accelerate time-to-value, and support long-term customer growth within the Enterprise segment. Tasks in the role Strategic Advisory, Discovery & Roadmapping: Serve as a strategic advisor to enterprise customers by leading structured discovery engagements to assess SEO and GEO maturity, operating models, workflows, and organizational readiness. Conduct in-depth opportunity analysis and competitive benchmarking, synthesizing complex insights into executive-ready recommendations. Translate findings into phased, multi-quarter SEO and GEO roadmaps aligned to measurable business outcomes, clearly defining priorities, milestones, and success criteria. Governance, Adoption & Operating Model Transformation: Design scalable SEO and GEO governance frameworks and operating models that enable long-term adoption and cross-functional alignment. Establish scalable standards for workflows, accountability, reporting, and cross-functional collaboration across Marketing, Product, Engineering, and Content teams. Guide customers through change initiatives, stakeholder alignment, and rollout sequencing while diagnosing inefficiencies and recommending process optimizations that increase operational efficiency and reduce friction. Executive Facilitation & Program Leadership: Lead structured workshops, prioritization sessions, and executive briefings to define outcomes and align stakeholders throughout the customer lifecycle, ensuring strategic alignment and long-term value realization.. Track performance against milestones and KPIs, proactively identify risks and implementation blockers, and recommend course corrections as business priorities evolve. Lifecycle Strategy & Growth Alignment: Partner closely with Sales, Customer Success Managers, and Product teams to ensure strategic continuity throughout the customer lifecycle. Identify opportunities for expanded engagement and deeper alignment between customer goals and Semrush capabilities. Act as the voice of the customer by surfacing insights, risks, and product enhancement opportunities that support enterprise digital transformation. Internal Strategy & Methodology Contribution: Contribute to the evolution of internal playbooks, consulting frameworks, and delivery methodologies that increase leverage and consistency across Strategic Services. Share patterns, insights, and best practices to continuously elevate enterprise strategy delivery. 8+ years of experience in digital strategy, SEO and GEO consulting, change management, enterprise advisory, or related roles within SaaS or MarTech environments Proven experience leading structured discovery engagements and translating insights into actionable, executive-level strategic roadmaps Demonstrated ability to design scalable operating models, governance frameworks, and cross-functional workflows Experience influencing senior stakeholders and driving strategic alignment at the Director and VP level. Strong expertise in SEO and GEO strategy, competitive analysis, and performance measurement with the ability to clearly connect strategic initiatives to commercial outcomes. Exceptional facilitation, stakeholder-management, and executive communication skills Ability to identify risks early, manage ambiguity, and re-prioritize initiatives in dynamic enterprise environments Experience working cross-functionally with Marketing, Product, Engineering, and Executive stakeholders Comfortable managing multiple strategic engagements simultaneously while maintaining high-quality outcomes Not required, but a plus Experience with enterprise-level SEO and GEO and digital marketing platforms such as Semrush, BrightEdge, Conductor, Botify, SimilarWeb, or others Familiarity with AI-driven search trends, content strategy frameworks, and advanced analytics integrations Background in digital marketing consultancy or professional services environments Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That's how Semrush gained the trust of over 28 million users-from scaling startups to Fortune 500 companies. Some highlights of our success: $470M+ Annual Recurring Revenue with AI products surpassing $38M+ Dollar-based net revenue retention of 104%, as of December 31, 2025 Large deals growing 74% YoY Semrush named a Leader in The Forrester Wave : Search Engine Optimization Solutions, Q3 2025 Exceptional demand for the Enterprise platform, with deals with global giants like JP Morgan, LG, Samsung, TikTok, and others Shared ambition makes a bigger impact. That's why at Semrush, progress is a partnership: You push us forward, we push you further-and we all move as one. Are you ready to be part of this journey? About the opportunityThe Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world-class enablement programs, we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers. Joining the Sales team also means: Fast forward and continuous career growth: the highest rate of promotions within the organization A team spread across 40+ locations around the globe Offline and online bootcamps as part of our onboarding process President's club-an opportunity to celebrate exceptional results and reward top performers in high-class vacation destination Quota attainment has been recognized as higher than market average, according to RepVue Uncapped commissions About your future tasks About Semrush Consulting Services Semrush Consulting Services is a team of digital strategy consultants, technical experts, and engagement managers who partner with enterprise customers to accelerate platform adoption and unlock measurable value across SEO and GEO, content strategy, competitive intelligence, and broader digital marketing ecosystems. We deliver high-impact onboarding, advisory, implementation, and enablement services across the customer lifecycle. Our team works alongside some of the world's most sophisticated marketing organizations to design scalable operating models, optimize workflows, and build sustainable digital growth systems that drive long-term business impact., A little more about the companySemrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry's most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia. We've built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day. About our Diversity, Equity, and Inclusion commitments Semrush is an equal opportunity employer. We are committed to ensure that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. We don't just lead the market-we are busy creating a world where Semrush is an unfair advantage for every marketer. Join us! The annual Total Cash Compensation range for this position is $131,000 to $190,000. Compensation ranges for the same role in other countries may differ based on local market conditions, compensation philosophy, and regulatory requirements. Compensation ranges for this role outside of the United States may differ and will be determined based on local market benchmarks, compensation practices, and applicable regulations. • Strong product-market fit recognized by RepVue, • High earning potential with clear quota attainment visibility, • Life insurance, • Low cost medical, dental, and vision plans, • Accidental death and dismemberment (AD&D) insurance, • Dependent Care Savings Accounts and Flexible Spending Accounts, • Health Savings Account, • Short-term and long-term Disability, • Employee Assistance Program, • Employee Resource Groups, • Paid parental leave, • Relief Fund, • Travel coverage #J-18808-Ljbffr

p Job Description - Strategy Manager - Customer Value (17450) Job Description Strategy Manager - Customer Value ( 17450 ) Description Luton | Full-time | Hybrid We support hybrid working. You turn big, ambiguous customer questions into clear growth strategies that people can act on. You’re curious, commercially minded and comfortable joining the dots between what customers say, what they do and what the data tells us. If you enjoy shaping evidence into confident decisions, this is an opportunity to influence some of easyJet’s most important customer propositions. The opportunity As Strategy Manager, Customer Value, you’ll tackle major product questions across areas such as seating, bags, premium products, and propositions for specific customer groups. You’ll frame the challenge, bring together evidence from across the business and create a clear strategy, roadmap and business case. Your work will balance customer value, commercial opportunity and the wider impact on the business. You’ll give digital product and customer marketing teams the direction they need to build and deliver with confidence. “This role is for someone who loves getting underneath a complex question and finding the clearest path forward. You’ll bring together insight, data and commercial thinking, then turn it into a strategy that teams can genuinely use.” Head of Customer Value, easyJet The team & culture You’ll work closely with colleagues across Commercial, Customer Experience, Operations, Insight, Measurement and Analytics. It’s a highly collaborative environment where constructive challenge is welcomed and clear thinking helps different teams align around the right customer and business outcomes. At easyJet, our Orange Spirit means being bold, welcoming and always real. You’ll have the space to ask difficult questions, test assumptions and help teams move from ideas to well-evidenced choices. Requirements of the Role What you’ll be doing You’ll act as the starting point for big growth strategy questions, working with stakeholders to define the problem, set clear boundaries and establish the hypotheses that need testing. You’ll write focused briefs for Insight, Measurement and Analytics, making sure the question, scope and assumptions are clear enough for specialist teams to act on directly. You’ll compare research, customer behaviour and commercial data, surfacing where the evidence agrees and where it creates tension. From there, you’ll define the vision, measurable objective, target customer and priority areas for each topic. You’ll turn the evidence into a prioritised roadmap and quantified business case, then provide clear direction to digital product and customer marketing teams while staying engaged through delivery. What we’re looking for You’ll bring experience in strategy or product marketing, ideally involving propositions, ancillaries or comparable commercial offers in travel, retail or another fast-moving consumer business. You’re a strong strategic and analytical problem solver who can structure an ambiguous challenge, work confidently across qualitative research, measurement frameworks and behavioural or commercial data, and explain where different evidence sources conflict. You can write sharp, practical briefs and synthesise complex findings into a growth strategy, rather than simply presenting analysis. You’ll also be confident influencing stakeholders across commercial, customer, proposition and operational teams. Experience with airline ancillaries, customer value frameworks, segmentation, incrementality measurement or central analytics teams would be useful, but it isn’t essential. You’ll also be comfortable using AI-assisted research tools and judging whether sources are reliable enough to inform decisions. What you’ll get Competitive base salary + up to 20% bonus Private medical insurance 25 days holiday + bank holidays Annual credit towards an easyJet holiday Excellent staff travel benefits Flexible benefits package including share schemes Diversity isn't a checkbox — it's how we fly The best customer strategies come from different perspectives, experiences and ways of thinking. Whatever your background, if you can bring curiosity, sound judgement and a fresh point of view to complex questions, we’d like to hear from you. Reasonable Adjustments At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation. #LI-CH1 #LI-HYBRID Customer & Marketing #J-18808-Ljbffr

easyJet is hiring a Strategy Manager, Customer Value in Luton. You will turn big, ambiguous customer questions into clear growth strategies that people can act on, balancing customer value with commercial opportunity. Work with Commercial, Customer Experience, Operations, Insight, Measurement and Analytics to frame problems, create roadmaps and business cases, and guide digital product and marketing teams toward evidence-based decisions. #J-18808-Ljbffr

p Job Description - Strategy Manager - Customer Value (17450) Job Description Strategy Manager - Customer Value ( 17450 ) Description Luton | Full-time | Hybrid We support hybrid working. You turn big, ambiguous customer questions into clear growth strategies that people can act on. You’re curious, commercially minded and comfortable joining the dots between what customers say, what they do and what the data tells us. If you enjoy shaping evidence into confident decisions, this is an opportunity to influence some of easyJet’s most important customer propositions. The opportunity As Strategy Manager, Customer Value, you’ll tackle major product questions across areas such as seating, bags, premium products, and propositions for specific customer groups. You’ll frame the challenge, bring together evidence from across the business and create a clear strategy, roadmap and business case. Your work will balance customer value, commercial opportunity and the wider impact on the business. You’ll give digital product and customer marketing teams the direction they need to build and deliver with confidence. “This role is for someone who loves getting underneath a complex question and finding the clearest path forward. You’ll bring together insight, data and commercial thinking, then turn it into a strategy that teams can genuinely use.” Head of Customer Value, easyJet The team & culture You’ll work closely with colleagues across Commercial, Customer Experience, Operations, Insight, Measurement and Analytics. It’s a highly collaborative environment where constructive challenge is welcomed and clear thinking helps different teams align around the right customer and business outcomes. At easyJet, our Orange Spirit means being bold, welcoming and always real. You’ll have the space to ask difficult questions, test assumptions and help teams move from ideas to well-evidenced choices. Requirements of the Role What you’ll be doing You’ll act as the starting point for big growth strategy questions, working with stakeholders to define the problem, set clear boundaries and establish the hypotheses that need testing. You’ll write focused briefs for Insight, Measurement and Analytics, making sure the question, scope and assumptions are clear enough for specialist teams to act on directly. You’ll compare research, customer behaviour and commercial data, surfacing where the evidence agrees and where it creates tension. From there, you’ll define the vision, measurable objective, target customer and priority areas for each topic. You’ll turn the evidence into a prioritised roadmap and quantified business case, then provide clear direction to digital product and customer marketing teams while staying engaged through delivery. What we’re looking for You’ll bring experience in strategy or product marketing, ideally involving propositions, ancillaries or comparable commercial offers in travel, retail or another fast-moving consumer business. You’re a strong strategic and analytical problem solver who can structure an ambiguous challenge, work confidently across qualitative research, measurement frameworks and behavioural or commercial data, and explain where different evidence sources conflict. You can write sharp, practical briefs and synthesise complex findings into a growth strategy, rather than simply presenting analysis. You’ll also be confident influencing stakeholders across commercial, customer, proposition and operational teams. Experience with airline ancillaries, customer value frameworks, segmentation, incrementality measurement or central analytics teams would be useful, but it isn’t essential. You’ll also be comfortable using AI-assisted research tools and judging whether sources are reliable enough to inform decisions. What you’ll get Competitive base salary + up to 20% bonus Private medical insurance 25 days holiday + bank holidays Annual credit towards an easyJet holiday Excellent staff travel benefits Flexible benefits package including share schemes Diversity isn't a checkbox — it's how we fly The best customer strategies come from different perspectives, experiences and ways of thinking. Whatever your background, if you can bring curiosity, sound judgement and a fresh point of view to complex questions, we’d like to hear from you. Reasonable Adjustments At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation. #LI-CH1 #LI-HYBRID Customer & Marketing #J-18808-Ljbffr

easyJet holidays is seeking a Strategy Manager - Customer Value to turn complex customer questions into actionable growth strategies. Based in Luton with hybrid working, you will frame challenges, gather cross-functional evidence and create a clear strategy, roadmap and business case to influence product and marketing initiatives. You’ll work with Commercial, Customer Experience, Analytics and Operations teams to balance customer value with commercial opportunities, delivering well-evidenced #J-18808-Ljbffr

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