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  • Scheduler
    Scheduler
    15 days ago
    Full-time
    Birmingham

    About the Role Scruffy Dog Productions Limited is seeking an experienced and highly organised Master Scheduler to support the planning and delivery of our fast-paced creative production projects. Working across production, design, workshop, procurement, project management and installation teams, the Master Scheduler will create and maintain integrated project schedules, ensuring activities, resources, dependencies and key deadlines are clearly coordinated and visible across the business. This is a hands-on role suited to someone who thrives in a dynamic production environment where priorities can change quickly and successful delivery depends on exceptional planning and coordination. Key Responsibilities • Develop, maintain and continuously update master project schedules across multiple production workstreams., • Coordinate timelines across design, fabrication, procurement, logistics, installation and project delivery., • Establish key milestones, dependencies, critical paths and delivery dates., • Work closely with Project Managers, Production Managers, Workshop teams and other stakeholders to ensure schedules accurately reflect project requirements., • Monitor progress against agreed timelines and proactively identify delays, risks, clashes and resource constraints., • Highlight schedule risks and provide practical solutions to keep projects on track., • Coordinate resource requirements and sequencing across concurrent projects., • Maintain accurate schedule information and provide clear progress updates to senior stakeholders., • Support short-term and long-term planning during critical production and installation periods., • Ensure schedule changes are communicated promptly to relevant teams., • Contribute to improving scheduling processes, visibility and project delivery efficiency. You will ideally have: • Proven experience in Master Scheduling, Project Scheduling, Production Planning or a similar role., • Experience working within production, manufacturing, construction, events, experiential, creative or other project-based environments., • Strong understanding of project dependencies, critical paths, milestones and resource planning., • Excellent organisational and time-management skills., • Strong analytical and problem-solving abilities., • Excellent communication skills and the confidence to work with multiple teams and stakeholders., • Ability to manage competing priorities and remain calm under pressure., • Strong proficiency with scheduling/project management software and Microsoft Excel., • A proactive approach with excellent attention to detail.

    Immediate start!
    No experience
    Easy apply
  • Customer Service Manager
    Customer Service Manager
    25 days ago
    £31300–£42000 yearly
    Full-time
    Walsall

    We are seeking an experienced and customer-focused Customer Service Manager to join our team. The successful candidate will be responsible for managing daily customer service operations, supporting the customer service team, and ensuring excellent service delivery to customers, suppliers, and business partners. Key Responsibilities: • Manage and supervise daily customer service operations and support the customer service team., • Handle customer enquiries, complaints, and service requests professionally and efficiently., • Develop and maintain strong relationships with trade customers, suppliers, and business partners., • Monitor customer orders, deliveries, returns, and after-sales support., • Coordinate with sales, warehouse, and purchasing teams to ensure smooth business operations., • Maintain accurate customer records and service documentation., • Review and improve customer service procedures and operational processes., • Monitor team performance and provide guidance, training, and support where required., • Prepare service reports and assist management with operational improvements. Requirements: • Previous experience in customer service management or a similar supervisory role., • Strong communication and problem-solving skills., • Ability to manage customer relationships and resolve service issues effectively., • Good organisational skills with the ability to manage multiple priorities., • Experience working with internal teams and external business partners.

    Immediate start!
    Easy apply
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