Call centre customer service jobs in London - Page 13Create job alerts

Roseview Hotel in Muswell Hill, North London N10 3NR ( Near Wood Green and East Finchley) consists of 23 Bedrooms and is seeking an Experienced and Flexible Hotel Receptionist to Work Alone in the Nights and Evenings be responsible for the Securety of the building. Working in Reservations & Front desk Customer services, and able to assist in Supervising the Hotel reception during a variety of shifts. Duties include a combination of Reservations, Sales, Administration, Customer services, Concierge. You will be working alone in the Evenings and nights. Working part time 2 days per week. Training will be provided. We will consider Full time and Part time vacancy. Must be very flexible and willing to work a variety of shifts. Must be Willing to Work on Rota timetable incl weekends. Ideal for candidates who live nearby in North London This is a great opportunity for personal development and gaining more work experience in Reservations, Customer service , Sales, Accounts and Administration, Hotel Operations and Management. Evening Shift : 3 pm to 11 pm Night Shift: 11 pm to 7 am Morning Shift: 7 am to 3 pm. Wage from £11.50 to £12.50* / Hour based on relevant Work Experience. - Holiday Pay included. We are a small privately run 23 bedroom Bed and Breakfast Hotel in Muswell Hill, London N10, which is next to Wood Green and East Finchley Tube stations.

End of Tenancy Cleaner Needed We are looking for an experienced end of tenancy cleaner to join our team. The ideal candidate will have the following qualifications: Access to a reliable car for transportation to and from job sites Professional end of tenancy cleaning experience Excellent attention to detail and ability to thoroughly clean all areas of a property Strong time management skills to complete cleaning tasks efficiently The responsibilities of this role include: Performing comprehensive cleaning of vacated rental properties Ensuring all surfaces, fixtures, and appliances are left spotless Providing excellent customer service to property managers and landlords Deep end of tenancy cleaning rates of pay: Studio Flat - £100 1-Bedroom Flat - £110 2-Bedroom Flat - £120 3-Bedroom Flat - £140

Looking for a lady must be European good skill good knowledge customer service must have experience Shop retail location in E 17

A Neighbourhood Italian restaurant in Marylebone, it is on the lookout for the best in hospitality to enjoy our team. We have an opportunity for a confident and out outgoing bartender/barista, passionate about customer service, our service be responsibility to take order and assisting with the promotion and development of the business. Starting with a warm and friendly welcome. ** Responsibilities:** •Welcome everyone with a smile and make them. • Deliver excellent levels of customer service ensuring all the guest enjoy unique and memorable experience. • Strive to make every customer a repeat customer by remembering names and personalising their experience. • making drinks and coffee to the higher standards. • Complete set up, handover and close it down duty to a high standard. ** Requirements:** Our restaurant server will: • Be passionate about customer service. • Be immaculate presented. • Be strong team players. • Need to have the right to work in UK. ** Company benefits:** • 30% in discount in our restaurants. • Free meal on duty, drinks after work. • Pension scheme. • monthly price for the employer of the month.

We are excited to announce that we currently are on an urgent requirement for team members who are outgoing and have a positive spirit, to join our fabulous team! We are looking for someone (preferably a girl) who is energetic, fast, well organised, pay attention to detail, punctual, and dedicated to delivering exceptional customer service. ABOUT HEROICA LOUNGE Heroica Lounge is the unique pizza bus in London offering wood- fired pizzas, owned by Mr.Sergio Trivino. Heroica Pizza Bus stands as the one and only destination for an authentic Italian culinary journey right here in the heart of London. Key responsibilities: - Extend a warm welcome to each one of our guests - Communicate with the guests with a smile on your face and guide them - Communicate effectively with other staff and chef to enhance the quality of customer service - Handle payments - Handle take-away orders and deliveries (Deliveroo, Just eat etc.) - Maintain cleanliness and order in the premises - Uphold high standards in appearance, uniform and punctuality - Safely store and rotate deliveries (FIFO) - Report shortages right away with the person In-charge - Manage stock efficiently to reduce wastage and also record the wastage in the system Your benefits as a team member: - Complimentary staff meal - Free staff uniforms - 28 days of annual leave - 20% discount from our neighbouring coffee shop and ice-cream van

Position: Polish-Speaking Assistant Location: Central London Type: Full-Time Monday to Friday 10:00-18:00 Saturday 12:00-17:00 Salary: Competitive Start Date: ASAP At Verbo education we pride ourselves on our commitment to excellence and innovation. Our dynamic team is dedicated to providing exceptional service and support to our diverse client base. We are currently seeking a highly motivated and skilled Polish-Speaking Assistant to join our team and help us deliver outstanding customer service. Role Overview: As a Polish-Speaking Assistant, you will play a crucial role in facilitating communication and providing support to our Polish-speaking clients. Key Responsibilities: Provide exceptional support to Polish-speaking clients via phone, email, and in-person. Manage and organize administrative tasks, including scheduling appointments. Address and resolve client inquiries and issues in a timely and professional manner. Qualifications: Fluent in Polish. Proven experience in customer service role and sale is preferred. Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. What We Offer: Competitive salary and benefits package. A supportive and collaborative work environment. Opportunities for professional growth and development. How to Apply: If you are a dedicated, detail-oriented professional with a passion for delivering outstanding service, we would love to hear from you! Application Deadline: 29.09.2024

As a Gelato assistant you’ll be responsible for customer service. This includes scooping gelato, preparing coffee and hot drinks, and other products on the menu. Other duties include, cash handling, washing up, and keeping the shop clean and tidy. Skills required: be ready and able to work within a team, enjoy working with public, have a polite and helpful manner and be confident. A good level of English and previous experience in an ice cream parlour is required. Possibility to grow whitin the company depending on your skills, such as production and management. Both part-time and full-time will be considered.

Salary: £13 - £18 p/hr Claro London is seeking a Waiter/Waitress to join our team. The successful candidate will be friendly, personable, and passionate about service.This is a great opportunity for anyone who loves hospitality who is looking for a new role in an award-winning group. About Claro London: Claro London is the second restaurant by renowned chef Ran Shmueli, focusing on Mediterranean cuisine with fresh ingredients, artisanal producers, and innovative suppliers. We are dedicated to providing an exceptional dining experience with top-tier service, quality, and creativity. Our team is passionate about food, drinks, and hospitality. The Position Generous, kind and dedicated. At Claro we treat each other as we do to our guests. Passionate about delivering exceptional customer service and a commitment to exceeding guest expectations. Ability to work collaboratively in a fast-paced and dynamic restaurant environment

Job Overview We're on the lookout for a talented Bartender who loves good cocktails and thrives in a creative, fastpaced enivronment. At Doña, you'll be at the center of delivering an exceptional experience to our guests. Responsibilities - Craft and serve a variety of cocktails, with a strong focus on mezcal-based drinks. - Provide top-tier customer service, ensuring every guest has a memorable experience. - Work with the team to maintain the lively, welcoming atmosphere that Doña is known for. - Keep the bar stocked, clean and organised, following health and safety regulations. Experience - Previous experience as a bartender, preferably with cocktail making experience. - Ability to work in a fast-paced environment. - Proactive and positive attitude, with a love for hospitality and creativity! - Excellent communication and customer service skills. - Flexible availability, including weekdays and weekends.

JOIN OUR TEAM AS A BARISTA! Are you passionate about coffee and customer service? We’re looking for an experienced Barista to join our vibrant team! What we are looking for: Experience: At least 1 year working as a barista Availability: Flexible schedule to accommodate varying shifts as barista and waiter/waitress What We Offer: Immediate Start Paid Holiday Supportive Environment Opportunity To Grow If you are interested in this opportunity and believe you are the right fit, we would love to hear from you!

Job Overview We are looking for a personable and energetic Front of House Associate to join our team in a vibrant hospitality setting. The ideal candidate will play a key role in ensuring smooth day-to-day operations and providing exceptional customer service. Key Responsibilities Warmly welcome and assist customers in a professional and friendly manner. Accurately process customer orders and handle transactions efficiently. Manage cash and card payments with attention to detail. Ensure the front-of-house area is clean, organized, and up to hygiene standards, including personal appearance. Support food preparation and serving as needed. Qualifications Previous experience in hospitality, restaurants, or catering is a plus. Knowledge of food safety practices is preferred. Excellent communication skills with a strong customer-service mindset. Ability to thrive in a fast-paced environment. Experience with coffee bar operations is a bonus. Join our team as a Front of House Associate and help create a welcoming and enjoyable experience for our valued guests!

Location: London, UK Salary: £38,000 - 39,000 per annum (depending on experience) Job Type: Full-time, Permanent Hours: 40 hours per week Job Description: As the Restaurant Manager, you will be responsible for the smooth and efficient management of the restaurant. Your leadership will play a crucial role in maintaining our high standards of service and driving operational success. Key responsibilities include: - Managing day-to-day operations, including staff supervision, training, and development. - Ensuring the restaurant complies with all health, safety, and food hygiene regulations. - Monitoring financial performance, including budgets, revenue targets, and cost controls. - Driving exceptional customer service standards and handling guest queries or complaints. - Overseeing inventory management, ordering supplies, and managing vendor relationships. - Implementing marketing strategies to boost sales and customer engagement. - Recruiting, training, and scheduling staff to ensure efficient operations. Key Requirements: - Minimum of 3 years' experience in a managerial role within a restaurant or hospitality environment. - Strong leadership and team management skills. - Excellent communication and customer service skills - Must be able to speak basic Japanese & Chinese in order to communciate with staff members Flexibility to work evenings, weekends, and holidays as needed.

Join our Reception Team and be part of an exclusive and hidden gem in the city. Our restaurant is renowned for its high-profile clientele, attracting VIP guests from all over the world. However, our secret is that we treat every guest like the VIP they truly are. As our Reception & Reservation Team you will play a crucial role in ensuring that each and every guest receives the warmest welcome possible. You will work alongside a small and dedicated team, upholding exceptional service standards and creating memorable experiences for our guests. To excel in this role, we are looking for individuals with previous experience in a similar environment, a genuine passion for hospitality, and excellent communication skills. Your engaging personality and exceptional grooming will contribute to the overall ambiance of our restaurant. Working under pressure is second nature to you, and you have a strong commitment to following health and safety standards. Night shifts are required, but the rewards are well worth it. Essential requirements for this role include excellent oral and written communication skills in fluent English, with additional languages being a bonus. We value premium customer service and hospitality experience, as well as highly developed interpersonal skills. Your ability to maintain composure and diplomacy at all times is essential. In return for your hard work and dedication, we offer a vast range of learning and development opportunities, providing you with an excellent chance to progress your career. You will also enjoy 28 days of holiday pay and a bonus scheme. If you are looking for a fulfilling role in a prestigious and hidden gem of a restaurant, apply now and embark on an exciting career journey with us!

Made to Measure Shop Manager Harris and Zei  Location: 10-12 Ratcliffe Cross Street  Position: Made to Measure Shop Manager  Employment Type: Full-time About Us: Harris and Zei is a luxury tailoring brand specialising in made-to-measure suits and garments. We pride ourselves on offering high-quality, custom-tailored clothing with exceptional customer service. Our attention to detail and commitment to craftsmanship have made us a leader in the tailoring industry. We are currently seeking an experienced and passionate Shop Manager for our Made-to-Measure department, to lead our team and ensure the delivery of outstanding customer experiences. Key Responsibilities: Customer Experience:  - Ensure the highest levels of customer satisfaction by delivering a personalised and professional made-to-measure service.  - Provide expert advice on fabric selections, garment styles, and tailoring options to meet the customer’s specific needs.  - Actively engage with clients to understand their requirements and guide them through the entire fitting and tailoring process.    Sales and Business Development:  - Drive sales through strong client relationships and ensuring an exceptional in-store experience.  - Achieve and exceed sales targets by identifying and capitalizing on new business opportunities.  - Develop and maintain a loyal client base by providing high-quality service and building long-term customer relationships.    Operations Management:  - Oversee the day-to-day operations of the store, ensuring smooth functioning and efficiency.  - Coordinate fittings and alterations with in-house or external tailors to ensure timely delivery of garments.  - Monitor inventory levels and liaise with suppliers to ensure adequate stock of fabrics and accessories.  - Ensure that all customer orders are processed accurately and delivered within agreed timelines.    Team Leadership:  - Lead, mentor, and motivate the sales team to achieve individual and store-wide performance goals.  - Conduct regular training for staff to ensure product knowledge and customer service excellence.  - Set and monitor performance metrics for the team, providing feedback and support as needed. Visual Merchandising:  - Maintain the store’s visual appeal by ensuring that displays and merchandising are in line with brand standards.  - Coordinate special promotions or events to drive foot traffic and increase sales.    Financial Management:  - Prepare regular sales reports, track key performance indicators (KPIs), and manage the store’s budget.  - Implement cost control measures and ensure profitability by managing resources efficiently. Skills & Qualifications: Experience: Minimum of 3-5 years in retail management, preferably in luxury fashion, tailoring, or made-to-measure services. Leadership: Proven ability to lead, manage, and motivate a team to achieve sales targets and deliver excellent customer service. -Customer Service: Strong interpersonal and communication skills with the ability to provide a high-end, tailored customer experience. Tailoring Knowledge: Comprehensive understanding of made-to-measure services, fabrics, garment construction, and alterations. Sales: Results-driven with a track record of meeting and exceeding sales targets in a luxury retail environment. Organizational Skills: Ability to manage multiple tasks and ensure smooth store operations, from inventory management to customer fittings. Problem-Solving:Capable of handling customer inquiries, issues, or complaints professionally and efficiently. What We Offer: - Competitive salary with performance-based bonuses. - Opportunity to work with a luxury brand and high-end clientele. - Ongoing training and professional development opportunities. - Employee discounts on made-to-measure garments and accessories. How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience.

Join our team - Bar Cafe 222 We are looking for waitress./waiters Experience is an advantage. Duties -provide good customer service -good communication skills -serving food and drinks -following cleaning schedule -opening or closing the shop

Job Title: Floor Manager within Commercial Services (Food & Beverage Operations) Salary: £35,000/year Job Type: Full-time Benefits: Monday - Friday, public holidays off, Bank Holidays off, paid overtime Join our dynamic team! We are seeking a highly motivated Floor Manager with a strong hotel background to oversee daily operations, ensuring a seamless guest experience. Key Responsibilities: - Deputise for the Assistant Food Services Manager when needed. - Lead, supervise, and train the team for Club or Event Operations. - Ensure compliance with COSSH regulations and HR procedures, including training and payroll. - Handle financial auditing, banking, POS operations, stock control, and reconciliation. - Assist in fire safety and building evacuation procedures. - Support in achieving sales income and managing operational budgets. - Deliver exceptional customer service, handling reservations, guest inquiries, and complaints. - Maximise staff performance through training, motivation, and feedback. - Ensure health & safety compliance. Key Competencies: - Customer-focused, detail-oriented, and proactive. - Strong leadership, supervisory, and communication skills. - Experience in staff recruitment, training, and rota planning. - Proficiency in Microsoft and industry-recognized PMS systems. - Excellent presentation and customer service skills. Objectives: - Assist in meeting business targets and ensuring operational procedures are followed. - Provide managerial support to the front-of-house team. - Handle customer inquiries, complaints, and administrative duties. - Ensure health and safety procedures are followed Person Specification: - Proven leadership and supervisory experience. - Strong communication skills (written and verbal). - High standards of personal presentation and professionalism.

Are you an experienced bartender looking for a fun and dynamic place to work? Join us at POW, the hottest nightclub in Brixton, just two minutes from Brixton Underground Station! Nestled on top of the Prince of Wales pub, POW is famous for its epic two-tier roof-terrace that’s a summer favorite. 🌞 We’ve got three bars (one indoor and two outdoor) spread across three floors, creating the perfect atmosphere for both bartenders and party-goers alike. 🎶 POW is back and better than ever! After being closed for a while, we’re ready to party from Thursday to Sunday until 5am. 🎉 We’re on the hunt for part-time bartenders who know their way around a busy bar scene. Experience in a high-energy environment is a must! You’ll need to keep your cool under pressure while serving up great drinks and top-notch customer service. 🍸🍺 What’s in it for you? How about a sweet pay rate of £13.15 per hour, paid monthly, and a 50% discount on drinks at any of our venues? Plus, as part of the growing Party Pub Company (with venues in Catford and more opening soon), there are awesome opportunities for career advancement. Ready to mix it up with us? Apply now!!! Just remember, we’re not part of the Prince of Wales pub. See you at POW! 🎉🍹

We are seeking an enthusiastic and experienced Assistant Manager. You will fully support and assist the Store Manager, making sure every shift runs smoothly, and your shop achieves excellence in all areas. This role is ideal for someone who is passionate about coffee, thrives in a dynamic environment, and is excited about helping to manage a high-profile location. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you! ** Key Responsibilities:** ** Leadership & Team Management:** o Support the Store Manager in leading, training, and developing your team to consistently deliver exceptional customer service. o Foster a positive and inclusive work environment by coaching, training, and supporting team members. o Act as the Manager on Duty in the absence of the Store Manager, responsible for the smooth running of the shop, managing the team and raising any issues ** Operational Management:** o Support the Store Manager in all aspects of store operations, including staffing, inventory management, and financial performance. o Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times. o Monitor inventory levels, and place orders for supplies as needed. o Handle customer enquiries, feedback, and complaints with professionalism and empathy. ** Sales & Financial Performance:** o Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives. ** Compliance & Safety:** o Ensure compliance with company policies, procedures, and health and safety regulations. o Maintain a thorough understanding of food safety regulations and best practices ** Skills & Experience:** o Proven experience as a Shift Manager, in a café or hospitality environment. o Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment. o Demonstrated ability to lead and motivate a team in a fast-paced environment. o Excellent communication, interpersonal, and leadership skills. o Strong problem-solving abilities and a proactive approach to challenges. o Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness. o Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays. o Passionate about creating memorable customer experiences and fostering a positive workplace culture. ** Benefits:** Competitive hourly rate: £14.00 per hour Opportunities for career advancement and professional development. Complimentary meal during full shifts. Generous employee discounts. Referral programme with potential to earn up to £250. Company pension. 28 days of holiday. Eligibility for the Store Bonus Scheme. A dynamic, supportive, and fun work environment. Recognition programmes such as “Champion of the Month.” ** Other Details:** Experience: Required. Languages: English required. Employment: Full-time. Schedule: Working days are Monday to Sunday, with shifts scheduled to ensure coverage throughout the week. Hourly rate: £14.00, plus benefits. Join Us: If you're ready to take the next step in your career and help lead a passionate team dedicated to providing exceptional service, we'd love to hear from you! Apply now to join the ARRO Coffee family and make a difference in the lives of our customers and team members alike.

Coffee Island is currently looking for full-time Assistant Manager for its store in central London. Job Summary: The Assistant Manager must support the Shop Manager in the successful day-to-day management of the shop in line with the Coffee Island mission, values and procedures ethics. Main Duties: Staff Leadership & Management - Leading and managing staff to carry out their relevant tasks in line with Coffee Island values and procedures. - Deputizing in the absence of the Store Manager. - Ensuring staff are well informed of company procedures and processes. - Being highly knowledgeable of company procedures and processes. - Coaching barista skill development. - Training staff to appropriate standards. - Providing performance feedback. - Taking responsibility for the financial and operational performance of the shop during shift. Shop Operations: - Opening and closing the store. - Cashing up, balancing and reconcile tills. - Resolving customers complaints. - Ensuring customers' orders are taken in an efficient and engaging manner, - Managing stock, ordering, delivering and collecting in conjunction with Store Manager. - Ensuring all work stations operate smoothly and effectively. - Improving shop operations in conjunction with Store Manager. - Being a Head of the Sales areas of the shop (grindery products and corner gifts). Food and Drink: - Performing Lead Baristas functions to ensure the consistent production in high-quality coffee and beverages. - Ensuring food products are consistently prepared to appropriate standards. Financial and Sales: - Ensuring the till is operated in line with relevant procedures. - Acting in the best interest of the business. - Providing daily information for store sales to the manager. - Seeking to minimize costs and maximize the revenue. - Shifting logistics, documentation and communication. Health & Safety and Hygiene - Ensuring that Health and Safety standards are adhered to all times. - Conducting training with staff as required. - Completing appreciate Health & Safety forms and checklists in line with the Coffee Island procedures. Requirements: - High School Diploma - At least 1 year of previous coffee experience - At least 1 year of management experience - Latte skills are preferred - Has a passion for coffee, food and cafe culture - Understands and values the importance of customer care & hospitality - Has a commitment to consistency in quality, speed and intelligent customer service - Has the ability to multitask and work in a fast paced environment - Is a mature & motivated team player - Has a strong work ethic and a proactive attitude - Must be fluent in written and spoken English Benefits: - Competitive wage depending on experience & qualifications· - Extra team incentives & product perks - Specialised training & brewing skills development - Open-door communication - Ability to advance your career - Opportunity to earn certification by the Specialty Coffee Association (SCA)

We are a critically acclaimed Michelin Guide listed modern Mexican restaurant in London Bridge and a Café in Shoreditch. We are looking for talented individuals to join our team who are enthusiastic, eager to learn and team players who thrive working in a vibrant and fast paced environment. We aim to provide exceptional food, drinks, and hospitality so our guests have a special and memorable experience. We offer a great working environment, benefits and career opportunities. We love what we do and are proud of how we do it. If you think this would be the work environment for you, we would love you to join our team. Benefits include: - Christmas and Boxing day off - Staff food and drinks - Membership to the CODE hospitality app - 50% off food on tables up to 4 people - Paid day off on your birthday - Pension scheme The main responsibilities for the Assistant Restaurant Manager will include: - Assist in supervising all restaurant staff, including servers, hosts, and kitchen staff. - Ensure excellent customer service and handle customer complaints or issues as they arise. - Help to manage employee day-to-day schedules, considering labour costs and maintaining proper staffing levels. - Train new employees and provide ongoing training for current staff to maintain quality service. - Ensure that food and drinks meet quality standards and oversee the presentation of dishes and drinks. Facilitating shift line checks - Enforce health and safety regulations and maintain a clean and safe working environment. - Handle reservations and oversee the reservation system to ensure efficient seating arrangements. - Supervise and evaluate staff performance, provide feedback, and manage disciplinary actions if necessary. - Assist in managing daily restaurant operations, including opening and closing duties, cash handling, and any issues arising during shifts. - Have a basic knowledge of wine and beverages. Having in-depth tequila knowledge is a plus - Handle conflicts among staff or customers professionally and tactfully. - Collect and analyse guest feedback to improve service and the dining experience. - Ensure the restaurant complies with all local, state, and federal regulations, including liquor licenses and health codes. - Foster a positive and productive work environment by building a strong team and promoting employee morale. Salary £36,000 per annum

Hi, Babasang Korean restaurant is looking for a par time floor staff, who is flexible during the week. We are located in Dalston serving local. We have very good reputation on authentic Korean food and the best service. No experience is needed, but the sense of customer service & working as a team are essential. If you feel it is your job, please contact us. Many thanks

About Us: The Royal Standard Pub is a vibrant and welcoming establishment in the heart of Deptford, known for its cozy atmosphere, excellent food, and diverse drink selection. We pride ourselves on delivering high-quality service in a friendly and lively environment. We are currently seeking an enthusiastic and professional Waiter/Waitress to join our team and provide exceptional customer service to our patrons. Key Responsibilities: • Greet and seat guests with a warm and friendly demeanor • Take food and drink orders accurately and efficiently • Provide menu recommendations and answer any questions about food or beverages • Serve food and drinks to tables with attention to detail and timing • Ensure tables are clean and properly set before guests arrive • Process payments using the POS system and handle cash responsibly • Maintain a clean and organized workspace, including clearing tables and restocking items • Assist with the preparation of drinks and other light bar duties when necessary • Address any customer complaints or concerns in a polite and efficient manner • Collaborate with kitchen and bar staff to ensure a seamless dining experience • Uphold the pub’s standards of hospitality and service at all times Requirements: • Prior experience as a waiter/waitress or in a customer-facing role is preferred but not essential • Strong communication and interpersonal skills • A positive attitude and the ability to work well in a team • Ability to work in a fast-paced environment while maintaining attention to detail • Flexibility to work evenings, weekends, and holidays • Knowledge of food and beverage safety standards • Must be 18+ due to the serving of alcohol What We Offer: • Competitive hourly rate plus tips • Opportunities for growth and career progression • A fun and friendly work environment • Staff discounts on food and beverages • Training provided

ASSISTANT MANAGER INTRODUCTION We are excited to announce that we are currently seeking an Assistant Manager to join our talented operations team at our ice cream shop located in Holland Park. We are looking for a young and talented people-orientated person to represent our company in this store in London. We are looking for someone who is enthusiastic, organized, and dedicated to delivering exceptional customer service. ABOUT UNICO GELATO Unico Gelato is an Italian delicatessen specializing in gelato, coffee and pastries. Unico is linked with one of the most famous gelato shops in Bologna, Cremeria Funivia, and uses the great Italian culinary traditions and historic recipes of its hometown to bring a true taste of Italian gelato to London. Owned by a group of experienced Italian entrepreneurs plus Italian football legends, Gianfranco Zola and Roberto Di Matteo, and managed by a young team of professionals, Unico operates since 2015 and currently has sites in Fulham, Saint John’s Wood, Bromley, Holland Park and Lisbon, with a new location in Gloucester Road set to open this upcoming Summer. The brand Quality and freshness are our key driving factors reflected in the choices we make along our supply chain. The atmosphere is equally important - inspired from the familiar and welcoming vibes of our mediaeval hometown, the brand provides a customer-centric experience, welcoming its customers to a safe and self-indulgent experience. TASKS - Providing high-quality customer service to establish a strong relationship with the local community - Serving Gelato, pastries and coffee ensuring the company’s quality standard - Overseeing daily operations, including ordering, counting stock, preparing the rota - Supporting the Store manager in creating a strong work ethic within the team, managing and recruiting staff - Teaching new staff members - Attending staff meeting - Maintaining cleanliness - Cleaning REQUIREMENTS - Previous experience in the food & beverage industry - Flexibility to work during week-ends - Able to collaborate within the team - Willingness to learn - Strong work-ethic - Fluent English speaking AVAILABILITY - Up to 45 hours / week - Location: 78 Holland Park Avenue, W11 3RB BUDGET Yearly salary: £27,000 Tips

Great teams require strong leadership and the security that comes with an organised, fair and predictable management environment. Mamuśka! Polish Kitchen and Bar has a great team, an amazing location, a kitchen that can cook circles around anyone in the area, a fabulous cocktail selection, solid financial baking and a senior management team that is communicative, supportive, professional and fun! The one element we are missing is a Restaurant Manager that can lead the FOH service team and regain our reputation for fast, friendly and professional service. We require a mature professional who can tighten up the operation, control labour costs and move the business forward. Requirements: Proven track record managing large teams (from the front, hands-on), financial acumen, great people skills and customer service ethos, superior training ability and ability to push multiple initiatives forward within an agreed timeframe. Rewards: Great earnings including a percentage of service charge, loads of support, clear direction and career advancement are all on offer as you share in the thrill of opening new markets product lines and locations!