49 Best call centre customer service Jobs in Birmingham (April 2025)

Join Our Team at Fluffy Fluffy Birmingham! Are you passionate about souffle pancakes, desserts and customer service? Do you enjoy creating a positive experience for others? Fluffy Fluffy is looking for someone friendly and dedicated to join our team and contribute to the exceptional service our customers love! Job Title: Baker/Barista Location: Birmingham Employment Type: 0hr contract/ part time Pay: £10-£12.30 per hour Expected hours: 15 – 30 per week Responsibilities: Greet and assist customers with a friendly and welcoming attitude. Accurately handle customer transactions and process payments. Collaborate with team members to ensure smooth store operations. Promote Fluffy Fluffy’s products and services to customers. Ensure a high level of customer satisfaction through efficient service. Preparing and plating pancakes according to established standards. Follow store policy and procedures for operational flow at each station. Including standards for stocking, rotating, and storing products. Perform cleaning tasks and daily checklists and maintain cleaning standards. Follow inventory stocking and recording guidelines. Requirements: Strong communication and interpersonal skills. Ability to work in a fast-paced environment. A positive attitude and a team player mindset. Must be able to work flexible hours, including evenings and weekends. Previous barista/kitchen experience preferred Why Join Fluffy Fluffy? Competitive pay and benefits. Employee discount on Fluffy Fluffy products. A supportive and inclusive work environment. Free food and drinks on shift and 50% family discount If you're ready to become part of the Fluffy Fluffy family and provide an unforgettable experience to our customers, apply today!

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ECO EV Charger Limited

Responsibilities Oversee daily office operations and ensure a productive work environment. Manage office supplies and inventory, ensuring all necessary materials are available. Supervise administrative staff and provide guidance to enhance team performance. Maintain accurate records and documentation, including employee files and office policies. Assist with human resources tasks such as onboarding new employees and managing personnel records. Communicate effectively with team members and external stakeholders, fostering a positive workplace culture. Utilise QuickBooks for financial record-keeping and assist in budget management. Handle incoming calls professionally, addressing inquiries or directing them to appropriate personnel. Implement organisational systems to improve efficiency within the office. Requirements Proven experience in an office management or administrative role. Strong organisational skills with attention to detail. Excellent communication skills, both verbal and written. Proficient in using QuickBooks and other office software applications. Experience in supervising teams and managing human resources functions is advantageous. Accurately multitasking in a pressured environment. Computer literate with sales and office based task handling experience is preferred. Managing employee schedules and potential conflicts Taking inventory of office supplies and order more if needed Helping establish and maintain office procedures Assisting senior management team when needed Dealing with staff recruitment Attending seminars and training Willing to adapt and work together in pursuit of our mission. Ability to multitask effectively while maintaining high standards of work quality. Ensure a prompt response to all inbound customer/Staff enquiries; from the web, phone, email and chat, whilst providing excellent customer service and finding solutions to their problems. Timely preparation of sending quotes. Build and maintain relationships with new and existing customers through regular follow-up calls. Develop and implement sales strategies to meet and exceed assigned sales targets. Confident communicator by phone and email. A proactive approach to problem-solving with strong decision-making capabilities. If you are an enthusiastic individual who thrives in a dynamic environment and possesses the necessary skills to excel as an Office Manager, we encourage you to apply for this exciting opportunity. Job Types: Full-time, Permanent Pay: £38,700.00 per year Schedule: Monday to Friday Work Location: In person Reference ID: EVCO 006 Expected start date: 02/06/2025

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Peninsula (Sri Lankan & Indian Cuisine)

We are looking for a dependable Delivery Driver to join our team. In this role, you will be responsible for delivering goods to customers in a timely and professional manner, while ensuring excellent customer service. Responsibilities: Deliver packages to customers' addresses in a safe and timely manner Follow delivery schedules and plan routes efficiently Maintain accurate records of deliveries and returns Handle customer queries and complaints professionally Ensure vehicle is well-maintained and report any issues Assist with loading and unloading goods as required Requirements: A valid driver’s license with a clean driving record Previous delivery experience is an advantage Good knowledge of local routes and geography Strong time management skills and ability to meet deadlines Ability to lift and carry packages of various sizes Excellent communication and customer service skills

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Ababeel Restaurant and Hotel LTD

Acocks Green, Birmingham

Operations Manager – Full-Time, Permanent Ababeel Restaurant, Birmingham Ababeel Restaurant, a well-established dining destination in Birmingham, is seeking a dedicated and results-driven professional to oversee our daily operations and ensure an exceptional dining experience for our customers. Key Responsibilities: Oversee the day-to-day operations of the restaurant, ensuring efficiency and high standards. Manage staff, including hiring, training, and performance evaluation. Maintain excellent customer service and handle any customer concerns effectively. Monitor stock levels, order supplies, and control costs to maximise profitability. Ensure compliance with health and safety regulations and food hygiene standards. Develop and implement strategies to improve restaurant performance and customer satisfaction. Coordinate with suppliers, vendors, and other stakeholders. Requirements: Previous experience in a similar role within the hospitality industry. Strong leadership and team management skills. Excellent communication and problem-solving abilities. Ability to work under pressure and handle multiple tasks. Knowledge of restaurant operations, budgeting, and cost control. Flexibility to work evenings, weekends, and holidays as required. What We Offer: Competitive salary based on experience. A dynamic and supportive working environment. Opportunities for career growth and development. If you have the skills and experience to excel in this role, we would love to hear from you! How to Apply: Please send your CV and a cover letter . Join us at Ababeel Restaurant and be part of a passionate team committed to excellence in hospitality!

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