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Major Incident Manager Office based - Belfast Be at the heart of real time action. Come and join the team. We've just launched our brand new Tech Ops Command Centre in Belfast at our Hillview House office, and we're growing a high impact team of Major Incident Managers who thrive in fast paced, high visibility environments. This isn't a role you can do from the sidelines, being on-site means you're fully immersed in live service activity, surrounded by the people and insight you need to make rapid, informed decisions that protect critical services. Customer first, always ‍ Fearless innovation ? Achieve together Everyone is valued You'll join a newly forming, collaborative team where you'll play a vital role in shaping how our Command Centre operates and evolves. Eligibility to undergo SC Clearance What you'll be doing • You'll be the driving force behind the end-to-end management of our highest-priority incidents. That includes:, • Taking full ownership of major incidents from start to finish, • Determining severity, verifying priority, and reallocating where needed, • Ensuring timely progression through to recovery and resolution, • Acting as the central communication point across Service Delivery, technical teams, and leadership, • Facilitating incident bridges and conference calls, • Keeping stakeholders informed with clear, accurate, real-...

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader who can guide a team, manage stakeholders, and maintain service stability during fast-paced operational activity and major incidents. What We're Looking For • Experience leading service-focused technical or operational teams., • Strong stakeholder management and escalation handling skills., • Ability to balance major incident leadership with BAU service oversight., • Excellent written and verbal communication with a customer-first mindset., • Strong understanding of ITIL environments and SLA-driven service delivery., • High attention to detail and ability to stay calm under pressure., • Eligible for Security Clearance (SC minimum; NPPV3 preferred). As a Shift Lead, you will provide frontline leadership to ensure customers receive a consistently high-quality service. You'll oversee shift performance, act as an escalation point, support your team's development, and lead structured communication during incidents. Your focus will be on service outcomes, customer communication, operational excellence, and continuous improvement - not just technical resolution. What You'll Be Do...

We are seeking a Network Operations Centre (NOC) Engineer to join our 24/7 Technology Operations Command Centre operation based at Hill View House, Newtownabbey. This is a hands-on, shift-based role operating in a fast-paced, high-visibility environment, responsible for the monitoring, diagnosis, and resolution of network incidents across a diverse, mission-critical customer estate. Working Pattern 24/7 shift-based role (days and nights) Typical pattern: 4 on / 4 off Day shifts: 07:00-19:00 Night shifts: 19:00-07:00 What we are looking for: • Practical experience in troubleshooting across routing and switching technologies., • Experience working as a Network Engineer in an enterprise or service provider environment is desirable, • Ideally an understanding of networking fundamentals including TCP/IP, DNS, LAN/WAN, VLANs, and routing protocols (e.g. BGP, OSPF)., • Desirable to have experience supporting multi-vendor environments (e.g. Cisco, Juniper, Palo Alto, AWS)., • Familiarity with monitoring, alerting, and ticketing systems (e.g. SolarWinds, ServiceNow, BMC Remedy)., • Excellent problem-solving and analytical skills., • Ability to remain calm and methodical during high-severity incidents., • Highly organised, with strong attention to detail and documentation standards., • Team-oriented, with the confidence to take ownership of incidents ...

Major Incident Manager Office based - Belfast Be at the heart of real time action. Come and join the team. We've just launched our brand new Tech Ops Command Centre in Belfast at our Hillview House office, and we're growing a high impact team of Major Incident Managers who thrive in fast paced, high visibility environments. This isn't a role you can do from the sidelines, being on-site means you're fully immersed in live service activity, surrounded by the people and insight you need to make rapid, informed decisions that protect critical services. Customer first, always ? Fearless innovation ? Achieve together Everyone is valued You'll join a newly forming, collaborative team where you'll play a vital role in shaping how our Command Centre operates and evolves. Eligibility to undergo SC Clearance What you'll be doing You'll be the driving force behind the end-to-end management of our highest-priority incidents. That includes: Taking full ownership of major incidents from start to finish Determining severity, verifying priority, and reallocating where needed Ensuring timely progression through to recovery and resolution Acting as the central communication point across Service Delivery, technical teams, and leadership Facilitating incident bridges and conference calls Keeping stakeholders informed with clear, accurate, real-time updates Supporting continual improvement and contributing to enhancements across the Major Incident Management process What we're looking for Essential Experience managing high-priority incidents within a multi-client or shared service environment Understanding of ITIL principles And ideally, you'll also bring Knowledge of Remedy, ServiceNow, or similar incident management tooling Ability to work as part of shift rota (start times vary between 7:30am and 11am) Be part of an Out Of Hours on-call rota How this role aligns to our Values Customer First Always - You will prioritise service recovery and clear communication to minimise impact and maintain trust with customers and stakeholders. Fearless Innovation - You will contribute ideas and improvements that strengthen incident management processes and ways of working. Achieve Together - You will work closely with service lines, technical teams, and peers to resolve incidents quickly and effectively. Everyone is Valued - You will foster an inclusive, respectful environment where collaboration and different perspectives are encouraged, even under pressure. Join Capita - Where Innovation Meets Opportunity Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognised organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors-government, healthcare, education, and finance-offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion. We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you. Check out our website What's in it for you? Belfast Office - onsite parking Competitive salary 23 days' holiday, rising to 27 (pro rata) - plus the option to buy more after qualifying period ??Paid volunteering daywith a charity of your choice Generousfamily leave policies- including 15 weeks' fully paid maternity, adoption, and shared parental leave ???Cycle2Work scheme, pension, life assurance, and more Customer first, always ? Fearless innovation ? Achieve together Everyone is valued What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you.For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Skills: "Incident Management" "Change Management" "Problem Management" TLNT1_NI

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader who can guide a team, manage stakeholders, and maintain service stability during fast-paced operational activity and major incidents. What We're Looking For Experience leading service-focused technical or operational teams. Strong stakeholder management and escalation handling skills. Ability to balance major incident leadership with BAU service oversight. Excellent written and verbal communication with a customer-first mindset. Strong understanding of ITIL environments and SLA-driven service delivery. High attention to detail and ability to stay calm under pressure. Eligible for Security Clearance (SC minimum; NPPV3 preferred). As a Shift Lead, you will provide frontline leadership to ensure customers receive a consistently high-quality service. You'll oversee shift performance, act as an escalation point, support your team's development, and lead structured communication during incidents. Your focus will be on service outcomes, customer communication, operational excellence, and continuous improvement - not just technical resolution. What You'll Be Doing Delivery & Customer Experience Act as the primary contact for customer issues, ensuring high-quality, timely communication. Oversee incident and request handling to ensure SLA adherence and clear, accurate updates. Coordinate with field teams and third parties to maintain seamless service delivery. Ensure incident records and customer updates meet professional, service-led standards. Support and contribute to root cause analysis and ongoing service improvement. Shift Leadership Lead, support, and guide the shift team, ensuring consistent execution and service focus. Allocate work effectively and maintain operational visibility across the shift. Provide coaching, feedback, and in-the-moment mentoring to build team capability. Ensure smooth shift handovers with complete, actionable information. Foster a culture of accountability, collaboration, and customer-first behaviour. Stakeholder & Incident Management Lead communication and coordination during major incidents. Work closely with senior managers, service teams, and suppliers to ensure timely resolution. Facilitate structured incident calls and ensure stakeholder alignment. Identify and drive improvements in processes, monitoring, and ways of working. Join Capita - Where Innovation Meets Opportunity Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognised organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference.Our work spans diverse sectors - government, healthcare, education, and finance - offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion. We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you.Check out our website What's in it for you? A salary of upto £37,000 per annum DOE along with an attractive 30% shift allowance Extensive training opportunities to support technical and professional development Opportunities for career progression within Network Engineering and Technology Operations 23 days' holiday (rising to 27) with the opportunity to buy extra leave Free parking onsite at Hillview House company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose Customer first, always ? Fearless innovation ? Achieve together Everyone is valued What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you.For more information about equal opportunities and process adjustments, please visit the Capita Careers website. TLNT1_NI

Experience working as a Network Engineer in an enterprise or service provider environment is desirable Ideally an understanding of networking fundamentals including TCP/IP, DNS, LAN/WAN, VLANs, and routing protocols (e. Based onsite within our brand new Technology Operations Command Centre, you will

Senior Major Incident Manager Office based - Belfast - new command hub (with on-call requirements) Permanent As part of our investment in technology operations, we're establishing the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response. We're looking for a highly experienced Senior Major Incident Manager to lead a team responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation. You will act as an escalation point for complex or time-critical major incidents, support team members during high-severity events, and ensure service delivery meets expectations. Successful candidates must be eligible for SC clearance. At Capita, we live by our values: Customer First, Always; ? Fearless Innovation; ? Achieve Together; Everyone is Valued. These guide how we work, collaborate, and deliver exceptional results. What You'll Be Doing Leading and supporting the Major Incident Management team. Ensuring all incidents progress through to resolution within SLAs. Managing escalations when required. Delivering executive summaries during P1 incidents. Producing weekly and monthly MI reporting. Updating and maintaining process documentation. Driving continuous improvement across the MIM function. Providing leadership, mentoring, and coaching. Collaborating with cross-functional teams. Escalating issues to the Head of Major Incident Management. Managing team performance and reporting quality. Identifying future skills requirements. Expanding knowledge across Capita services. Essential Skills & Experience Significant experience managing major incidents in complex environments. Competent in delivering executive summaries during P1 incidents. Strong background in ITIL-aligned Incident Management. Experience supporting both public-sector and private-sector clients. Knowledge of ITSM tools. Experience with Microsoft 365 including SharePoint and Teams. Understanding of incident and problem management interaction. ITIL awareness. You Will Also Have Strong documentation and communication skills. Ability to stay calm and make decisions under pressure. Strong leadership and people-management. Excellent stakeholder engagement. Analytical problem-solving skills. Continuous-improvement mindset. How This Role Demonstrates Capita's Values Customer First Always Ensuring timely resolution of incidents within SLA. Providing clear executive summaries during P1s. Improving processes impacting customer outcomes. Fearless Innovation Driving continuous improvement. Enhancing process documentation. Achieve Together Leading, mentoring, and coaching the team. Collaborating with other business teams. Supporting colleagues during high-pressure incidents. Everyone is Valued Managing performance with fairness and transparency. Supporting knowledge sharing and development. Creating a supportive environment during critical incidents. Join Capita - Where Innovation Meets Opportunity Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognized organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors-government, healthcare, education, and finance-offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion. We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you. Check out our website What's in it for you? Office based Belfast Competitive Salary - on call allowance 23 days' holiday, rising to 27 (pro rata) - plus the option to buy more after qualifying period ??Paid volunteering daywith a charity of your choice Generousfamily leave policies- including 15 weeks' fully paid maternity, adoption, and shared parental leave ???Cycle2Work scheme, pension, life assurance, and more Customer first, always ? Fearless innovation ? Achieve together Everyone is valued What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you.For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Skills: Major Incident Management ITIL ITSM TLNT1_NI

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader who can guide

Experience working as a Network Engineer in an enterprise or service provider environment is desirable Ideally an understanding of networking fundamentals including TCP/IP, DNS, LAN/WAN, VLANs, and routing protocols (e. Extensive training opportunities to support technical and professional developme

Senior Major Incident Manager Office based - Belfast - new command hub (with on-call requirements) Permanent As part of our investment in technology operations, we're establishing the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response. We're loo

Be at the heart of real time action.We've just launched our brand new Tech Ops Command Centre in Belfast at our Hillview House office, and we're growing a high impact team of Major Incident Managers who thrive in fast paced, high visibility environments.This isn't a role you can do from the sideline

Experience working as a Network Engineer in an enterprise or service provider environment is desirable Ideally an understanding of networking fundamentals including TCP/IP, DNS, LAN/WAN, VLANs, and routing protocols (e. You'll become part of a diverse network of talented, forward-thinking profession

Capita plc is seeking a Network Operations Centre (NOC) Engineer in Belfast City to join their 24/7 Technology Operations Command Centre.

Major Incident Manager page is loaded## Major Incident Managerremote type: Oparte na pakiecie Officelocations: Newtownabbeytime type: Zatrudnienie w pełnym wymiarze godzinposted on: Opublikowano dzisiajjob requisition id: 10109271Major Incident Manager Office based – Belfast Be at

We are seeking dynamic Team Managers to lead teams of up to 20 Functional Specialists each delivering WCA Assessments. Collaborate with the Quality Learning Support team (QLS), Regional Clinical Team, and Clinical Governance Team to monitor quality and coach Functional Specialists. Job title:**Funct

We are seeking a Network Operations Centre (NOC) Engineer to join our 24/7 Technology Operations Command Centre operation based at Hill View House, Newtownabbey.This is a hands‑on, shift‑based role operating in a fast‑paced, high‑visibility environment, responsible for the monitoring, diagno

Capita plc is hiring a Shift Lead in Belfast City to oversee service delivery in a 24/7 environment.

About Capita Pensions Solutions. At Capita Pension Solutions (CPS), we create and implement resilient and responsible pension strategies to help your organisation and your people look forward to a more secure financial future. Working from home, with the optional use of Capita offices.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

What's in it for you?A salary of upto £37,000 per annum DOE along with an attractive 30% shift allowanceExtensive training opportunities to support technical and professional developmentOpportunities for career progression within Network Engineering and Technology Operations23 days’ holiday (risi

About Capita HAAS Capita was awarded two contracts to deliver the Health Assessment Advisory Service (HAAS) assessments in the Midlands and Wales for the Department for Work and Pensions (DWP), and in Northern Ireland for the Department for Communities (DfC). Youll get the chance to follow your chos

Capita is seeking a Gas Turbine Trainer to deliver training at HMS Sultan.

A consulting and digital services firm is seeking a Major Incident Manager to oversee high-priority incidents from start to finish in Belfast.The candidate will ensure timely recovery and clear communication across teams.Essential qualifications include experience in high-priority incident managemen

About Capita HAAS**Capita was awarded two contracts to deliver the Health Assessment Advisory Service (HAAS) assessments in the Midlands and Wales for the Department for Work and Pensions (DWP), and in Northern Ireland for the Department for Communities (DfC). You’ll get the chance to follow your

A leading healthcare services provider is seeking a Functional Specialist who speaks Welsh to conduct assessments for claimants with health conditions.This role involves evaluating the impact of these conditions on daily life, producing detailed reports, and using clinical knowledge effectively.The

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Capita is seeking a Field Enforcement Officer in Northern Ireland.

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Capita is seeking a Senior Pensions Implementation Analyst to join their home-based team. Capita, a leading UK pension firm, offers opportunities for personal development and a competitive salary package including company-matched pension and paid leave.

We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio. About Capita’s Gas Safe Register**This is an excellent opportunity to be part of a team that monitors and im

Capita is seeking a qualified Fire Instructor for its Fire Service College in Moreton In Marsh.

About Capita HAAS**Capita was awarded two contracts to deliver the Health Assessment Advisory Service (HAAS) assessments in the Midlands and Wales for the Department for Work and Pensions (DWP), and in Northern Ireland for the Department for Communities (DfC). For further information or to discuss a

We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio. Equal OpportunitiesAt Capita, we’re committed to providing an inclusive, barrier-free recruitment proces

Join Capita as a Shift Lead in Belfast, where you'll oversee a team providing exceptional service in a fast-paced environment.

Capita is hiring a Digital Data Analyst for their Pensions division, focused on measuring and reporting digital engagement.

We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio. Unlock Your Potential with Capita**At Capita, your career can take you wherever your ambition leads. Strong pr

We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio. Equal OpportunitiesAt Capita, we’re committed to providing an inclusive, barrier-free recruitment proces

Capita is seeking a Functional Specialist in Belfast to use clinical skills in assessing individuals with disabilities.