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We are seeking dynamic Team Managers to lead teams of up to 20 Functional Specialists each delivering WCA Assessments. In these roles, you will be responsible for achieving contracted service levels, delivering key performance indicators, and ensuring HAAS meets its business objectives. You will manage and motivate your teams to maximize performance and operational effectiveness, while maintaining high standards of claimant care and quality. Additionally, you will efficiently administer policies, procedures, and documentation, set objectives and performance targets, conduct internal checks for process adherence, and plan workloads. Working closely with the Service Delivery Manager, you will develop your teams skills to their full potential and provide timely updates on business and market changes. These roles are home-based and require occasional travel to visit one of our assessment centres, or attendance to training events and business meetings. Our assessment centres for WCA are based in Northern Ireland. Job title: Functional Specialist Team Manager Job Description: To be suitable for this role, you must be based in Northern Ireland. What youll be doing: Focus on business objectives and understand the importance of achieving internal and external service levels to eliminate financial penalties, improve customer satisfaction, and reduce complaints. With the support of Capita policies and local initiatives, you will be responsible for managing human resources and making key decisions. This includes developing your direct reports through personal accountability and effective performance management. You will achieve this by setting objectives, conducting 1-2-1 meetings and appraisals, overseeing recruitment and selection, providing coaching, and managing absences and disciplinary actions. Proactively motivate staff, develop a team ethos, and minimize staff absence and attrition. Ensure all defined processes and reporting requirements are followed by team members. Use management information to understand quality issues, KPIs, and trends, and identify and deliver remedial actions and improvement opportunities. Collaborate with the Quality Learning Support team (QLS), Regional Clinical Team, and Clinical Governance Team to monitor quality and coach Functional Specialists. Ensure coaching targets are achieved and establish personal improvement plans for Functional Specialists to address any development or improvement opportunities. Participate in the escalation process, identifying operational risks and issues, and act as a decision-maker. Support the Service Delivery Manager in managing internal and customer-driven changes and initiatives. Maintain strong communication links with internal and external stakeholders. Complete any other duties as directed by the Service Delivery Manager or senior management team to ensure successful delivery of the assessment service. What were looking for: Full UK driving license and access to own vehicle. Proven experience in managing large teams of 15 or more. Extensive experience in performance management. Team leadership and coaching experience. Demonstrable planning, leadership, motivational and organisational skills. Ability to work in a high pressure environment, managing detailed operational deliverables, meeting targets and business plans. Proven track record of building and developing teams. Ablility to develop and deliver presentations to direct reports and stakeholders. Strong analytical skills familiar with MS Office, particularly Excel/Word and PowerPoint. About HAAS The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a persons daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive benefits. Whats in it for you? ? £41,000 p/a 25 days holiday (rising to 27) with the opportunity to buy extra leave The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parental leave, paternity pay of two weeksand plenty more Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform Youll get the chance to follow your chosen career path anywhere in Capita. Youll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and well provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope youll do next: Choose Apply now to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, were committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if youd like to discuss any adjustments you might need during your recruitment process. Please email or call and well get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - Location: Belfast , United Kingdom Time Type: Full time Contract Type: Permanent

As a Scheduling and Special Benefits Administrator you will work as a member of a busy Admin Scheduling team responsible for a multitude of tasks including: Speaking to claimants on inbound and outbound calls, scheduling telephone and face to face appointments.Liaising with local and regional MCA of

A leading consulting firm is seeking a ServiceNow Lead Solution Architect to drive the design and development of innovative solutions.This remote role requires deep expertise in ServiceNow, ITIL processes, and system architecture.The ideal candidate will lead and mentor a team, manage complex projec

If you're ready to make an impact and grow your career, Capita is the place for you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. At Capita, we live by our values:.

Reporting to the Capita Finance & Procurement Functional Lead, you will play a leading role in shaping Capita’s Record to Report service design, ensuring alignment between client accounting requirements, Capita’s standard solution capabilities, and the wider Finance operating model. We operate i

You'll get the chance to follow your chosen career path anywhere in Capita. At Capita, we're committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. For more information about equal opportunities and the types of adjustments we can offer, please

We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio. Unlock Your Potential with Capita**At Capita, your career can take you wherever your ambition leads. At Capita

A leading consulting and digital services firm in the UK is seeking a Senior Human Cyber Risk Analyst to spearhead a human-centric cybersecurity strategy.The ideal candidate will have deep expertise in behavioural science and experience leading behavioural risk programmes.This role offers a competit

We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platfo

You’ll get the chance to explore employment opportunities within Capita and follow your chosen career path anywhere in the Capita group. Capita believes in equal opportunity, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, na

A leading planning consultancy is seeking a Principal Town Planner to manage major planning applications and provide expert advice to Local Authorities.The ideal candidate will have over 7 years of experience in planning, including expertise as an expert witness.Located in the UK, this role offers a

For more on equal opportunities and available adjustments, visit the Capita Careers website. Fire Safety Lead Instructor 10116841 – Capita. At Capita – Fire Service College we’re training the next generation of firefighters to respond to any emergency and create a safer world.

Capita TechOps – 24/7 Network Operations Centre (NOC) Engineer. Capita TechOps is seeking a skilled and customer‑focused IT/Network Engineer to join our dynamic Operations Centre team. Capita is an outsourcer, helping clients across the public and private sectors run complex business processes m

A prominent recruitment service provider in the UK is seeking a qualified medical doctor to conduct assessments for the Royal Air Force.This role involves evaluating candidate fitness, updating medical reports, and collaborating with clinical staff.Candidates must have full GMC registration and exce

A leading digital service provider in the UK is seeking a Technology Partnerships Manager to develop and maintain key supplier partnerships.In this role, you'll ensure alignment with divisional priorities, manage financial operations, and drive innovation through strong leadership and relationship m

A prominent service provider in the United Kingdom is seeking a Senior Lead Functional Specialist in Clinical Governance.The successful candidate will oversee clinical governance processes and ensure high standards of care.This role requires a UK registered health professional with at least two year

A leading consulting firm is seeking a Senior Finance Functional Analyst to support the design of Order to Cash processes for a strategic client transformation programme.In this home-based role, you will lead O2C process design, ensuring alignment with finance services and engaging with stakeholders

You'll get the chance to explore employment opportunities within Capita and follow your chosen career path anywhere in the Capita group. Our purpose is to create better outcomes for everyone who works for, or with Capita. We will be in touch with you regarding your application shortly, however if yo

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underp

A leading service provider in the United Kingdom is seeking a medical practitioner to conduct medical assessments for the Royal Air Force.This role involves assessing candidates' medical records and clinical conditions to determine fitness for entry.The position offers a competitive hourly rate of �

Reporting to the Capita Service Architect, you will support the development of Capitas service design, ensuring alignment with client requirements and Capitas solution capabilities. Ensure integration with external service elements and Capitas technical solutions. Youll work closely with fun

With multiple hires being made, you'll help shape team culture, ways of working, and the future of Major Incident Management at Capita. Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences

A leading outsourcing and consulting company seeks a Senior Finance Functional Analyst (R2R) to support the design and implementation of finance accounting services.This home-based role focuses on establishing a robust Record to Report process, ensuring compliance and alignment with client requireme

The candidates must have at least 5 years of residency in the UK for enhanced security clearance and will have the flexibility to work from home or from Capita offices.

We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio. Join Capita – Where Innovation Meets Opportunity**Capita is a dynamic leader in consulting and digital servi

A prominent business outsourcing firm in Northern Ireland is seeking a Major Incident Manager to oversee critical incidents in real-time.This on-site role requires managing high priority incidents, ensuring effective communication among technical teams and leadership.Ideal candidates will have exper

We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio. Lead the creation of Capita’s Service Blueprint and High-Level Operating Model for HR & Payroll* Facilitate

Capita Pensions Solutions is a division of Capita that specialises in providing a wide range of services related to pensions. We also believe in offering flexible working solutions that suit your needs, whether that's from home, from your nearest Capita office. At Capita, we're committed to providin

We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio. About Capita’s Gas Safe Register**This is an excellent opportunity to be part of a team that monitors and im

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita. The Health Assessment Advisory Service is delivered on behalf of the DWP & DfC by Capita. Unlock Your Potential with Capita.

We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio. About Capita Pensions Solutions:**Capita Pension Solutions is one of the UK’s leading pension firms. The rol

A leading outsourcing company in the United Kingdom seeks a talented individual to contribute to the design of its Recruitment Services.The role focuses on developing service blueprints and ensuring service design aligns with technical capabilities.Ideal candidates offer experience in service design

A leading consulting firm is seeking a Head of GMP to oversee its GMP solutions for UK DB pensions clients.Responsibilities include leading a team of Actuaries, providing actuarial advice, and developing policies.The ideal candidate will have prior experience in team leadership, strong budgeting ski

A leading outsourcing firm is seeking an experienced 24x7 NOC Engineer to join their Belfast team.The role involves supporting critical infrastructure, collaborating closely with engineering teams, and delivering excellent customer service.Applicants should have proven IT Helpdesk or NOC experience,

About CapitaCapita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Check out our website for more information* A salary of up to £55,000 pro rata dependant on experience* Homebase

Check out our website** for more information* A salary of up to £41,910 pro rata dependant on experience* Homebased working* 23 days’ holiday pro rata with the opportunity to buy extra leave* company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared paren

We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio. Subsidised canteen, bar and gym facilities onsite (free membership)* Free accommodation during the working wee

Capita to firma doradcza, transformacyjna i usługowa działająca w obszarze cyfrowym. Capita zatrudnia ponad 34 000 osób w tych regionach. Administratorem Twoich danych osobowych jest Capita (Polska) Sp.

A leading pensions solutions provider in the United Kingdom is seeking Senior Pensions Technicians to support complex casework and enhance customer experience.This home-based role emphasizes strong technical knowledge in defined benefit pensions, experience in complex calculations, and a proactive a

Międzynarodowa firma z branży usługowej z siedzibą w Krakowie poszukuje Doradcy ds.Kandydat będzie odpowiedzialny za wsparcie klientów przez różne kanały oraz analizowanie zapytań.Oferujemy konkurencyjne wynagrodzenie, elastyczny model pracy oraz szeroki pakiet benefitów.Wymagana znajomo�

Direct message the job poster from Capita. Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 34,000 colleagues support primarily UK and Europea

For any questions or requests regarding data processing, please contact us at: PrivacyPoland@capita. We are looking for a detail‑oriented and analytical individual to join Capita Pension Solutions in a key support role within the Anti‑Financial Crime and Financial Sanctions Screening area. Capit

We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and

A leading consulting firm in the UK is seeking an experienced Principal Consultant specializing in IT Procurement.The role involves consulting with public sector clients to identify cost-saving opportunities, analyzing spend data, and delivering strategic recommendations on technology usage.Key qual

United Kingdom) and to various Capita-related entities as part of the recruitment process. As a Customer Service Advisor at Capita, you will join a team of people dedicated to supporting our customers. Capita is a consulting, transformation and digital services business.

Job title:Senior Finance Functional AnalystJob Description: Collaborate with the End-User Forum to iterate and present service designs* Ensure integration with external service el

We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio. Job title:Head of GMPJob Description:* Leading and line managing a team of Actuarie

A leading outsourcing firm is looking for a Major Incident Manager to oversee high-priority incidents at their newly established Command Centre in Newtownabbey.This full-time role requires experience in managing incidents, a solid understanding of ITIL principles, and the ability to work within a co