Ilford
Job Purpose The Area Manager will provide strategic and operational leadership for Treasures Foundation’s new ambulatory detox facility and first-stage supported housing service. This role is responsible for ensuring high-quality, trauma-informed support for women experiencing multiple disadvantage, including addiction, abuse, coercive control, poverty, mental health challenges, and involvement with the criminal justice system. The postholder will lead teams, oversee service delivery, ensure regulatory compliance, and drive positive outcomes for women on their recovery journeys. Key Responsibilities Service Leadership & Delivery • Lead the day-to-day operations of the ambulatory detox service and supported housing provision., • Ensure services are safe, effective, person-centred, and trauma-informed., • Embed a strengths-based approach that promotes recovery, independence, and long-term stability., • Develop and implement service models, policies, and procedures in line with best practice., • Recruit, supervise, and support a multidisciplinary team., • Provide regular supervision, appraisal, and professional development opportunities., • Promote a positive, inclusive, and reflective team culture., • Act as the safeguarding lead for the services., • Ensure robust safeguarding practices are implemented and maintained., • Oversee risk assessments and risk management processes for residents and service users., • Build and maintain strong relationships with external partners including health services, substance misuse services, criminal justice agencies, and local authorities., • Represent Treasures Foundation in multi-agency meetings and forums., • Ensure services meet all regulatory and contractual requirements., • Monitor service performance, outcomes, and quality standards., • Lead inspections, audits, and reporting processes., • Manage service budgets effectively, ensuring value for money., • Oversee staffing rotas and resource allocation., • Contribute to the growth and development of Treasures Foundation services., • Identify gaps and opportunities to enhance provision. Essential • Significant experience managing services in substance misuse, housing, or related fields., • Strong understanding of trauma-informed care and working with women experiencing multiple disadvantage., • Experience of leading and developing teams., • Knowledge of safeguarding practices and risk management., • Experience working with multi-agency partners., • Relevant professional qualification (e.g. social work, health, housing, or management)., • Experience managing detox or residential services., • Knowledge of the criminal justice system and pathways., • Commitment to empowering women and promoting dignity, respect, and equality., • Ability to work in a compassionate, non-judgmental, and strengths-based way., • The role may require occasional evening or weekend work in emergency situations, • An enhanced DBS check will be required.
