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Network Engineer Placement Programme - No Experience Required\n\nOur training will help you kick-start a new career in Network Engineering\n\nWe are recruiting for companies who are looking to employ our Network Engineer Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee upon completion.\n\nWhether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you.\n\nThe traineeship is completed in 4 easy steps, you can be placed into your first role in as little as 8-12 weeks:\n\nStep 1 - Online Training\n\nThe first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training.\n\nStep 2 – Practical Training\n\nYou will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready.\n\nStep 3 – Official exams\n\nYou will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles.\n\nStep 4 – IT Technician placement\n\nYou will be placed into your first role as an IT Technician, with a great starting salary. You will need to gain two years experience in this role before you can progress into a Network Engineer role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the networking field. This will consist of online training, practical training and an official exam.\n\nNetwork Engineer Role\n\nOnce you have completed all of the mandatory training in step four and have the required two years experience in the IT industry, you will be ready to move into your Network Engineer role. We have partnered with a number of large IT companies who have a massive shortage of qualified Network Engineers.\n\nAt a one off cost of £990, or a deposit of £149 followed by 10 interest free monthly instalments of £104, this represents a great opportunity to start a rewarding career in IT and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees.\n\nRead through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch.\n\n‘Please note that this is a training course and fees apply

Prestigious opportunity for a Network Solutions Design Engineer (Aruba) with a global leader in the provision of cutting-edge connectivity and digital solutions, delivering world-class broadband, mobile and network services. Our customer solutions design team lead the way in implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, ... ZIPC1_UKTJ

Trainee Network Engineer - No Experience Required Are you looking to kick-start a new career in IT? We are recruiting for companies who are looking to employ our Network Engineer Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£45K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you.The traineeship is completed in 4 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Step 4 - IT Technician placement (£24K-£30K) You will be placed into your first role as an IT Technician, with a starting salary of anywhere between £24K-£30K. You will need to gain two years experience in this role before you can progress into a Network Technician role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the networking field. This will consist of online training, practical training and an official exam. Network Engineer Role Once you have completed all of the mandatory training in step four and have the required two years experience in the IT industry, you will be ready to move into your Network Engineer role. We have partnered with a number of large IT companies who have a massive shortage of qualified Network Engineers. In this role the average starting salary is £45K. We guarantee you will be offered a job upon completion, or we will refund you 100% of your course fees back. We have a proven track record of placing 1000+ candidates into new roles each year. Check out our website for our latest success stories. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords:IT Security, Cyber Security IT Support, IT Technician, Support Engineer, 1st Line Support, and 2nd Line Support, First Line Support, Second Line Support, Trainee, Training Course, Support, Network Engineer, IT Network Technician, IT Network Support, Trainee Network Engineer, Networking, Junior Network

Infrastructure Network Engineer Manchester £50,000 - £60,000 + BenefitsExcellent opportunity for a hands-on Network Engineer to join a growing infrastructure team within a large, multi-site environment. This role will suit someone who has real experience building and configuring network infrastructure from the ground up, not just maintaining existing systems.This organisation is a well-established UK business operating across secure and highly regulated environments, with a large national footprint. They are investing heavily into their infrastructure function, with multiple hires being made to support growth and improve capability across a complex estate of over 90 sites.In this role, you will take ownership of network infrastructure across the business, working within a centralised team based out of Manchester. You will be involved in hands-on configuration, installation and ongoing improvement of Cisco-based networks, supporting both project delivery and BAU activity. The role is particularly focused on engineers who have physically built and deployed network environments, including firewalls and core switching infrastructure.The ideal candidate will have strong Cisco experience, particularly with ASA and Firepower, and will be confident working in a hands-on capacity across routing, switching and firewall configuration. You will also be comfortable mentoring others and sharing knowledge within the team, helping to raise the overall capability of the function.This is a fantastic opportunity to join a growing team where you can have real ownership of infrastructure, work across a large estate, and play a key role in ongoing network improvements and projects.The Role: • Configure, build and support network infrastructure across 90+ sites, • Work hands-on with Cisco ASA, Firepower, Catalyst and Nexus technologies, • Deliver network upgrades, installations and improvement projects, • Troubleshoot and resolve network issues across a multi-site environment, • Strong hands-on Cisco experience, including ASA and Firepower, • Experience building and deploying network infrastructure (not just support), • Good knowledge of routing, switching and WAN environments, • Able to mentor others and share technical knowledge within a team The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Cisco Network Engineer (Data Center) | Manchester | 4-5 days on site | 6 month contract (strong possibility of extension) | Inside IR35 | £450-500 p/d We're looking for an experienced Cisco Network Engineer to support a major on site deployment at our Manchester HQ. This is a hands-on role suited to someone comfortable working directly with infrastructure, from installation through to validation and handover. Key Details * Contract length: 6 months * Day rate: £450-500 p/d * Location: Manchester (on-site 4-5 days per week) * IR35 status: Inside What you'll be doing * Delivering on-site installation and bring-up of Cisco network equipment * Carrying out hardware checks, including power-on self-tests, and arranging replacements where needed * Verifying cabling and patching to ensure full connectivity across the environment * Configuring switches and routers, and testing circuits including carrier connections * Running full end-to-end validation across LAN/WAN, as well as integrated systems such as AV and security What we're looking for * Strong Cisco networking background, ideally at CCNP level (routing & switching) • Experience with Campus Proven experience in deployments, migrations, or large-scale rollouts * Solid troubleshooting ability across physical infrastructure and network layers * Working knowledge of protocols such as OSPF, BGP, VLANs, and STP If this sounds like you, APPLY NOW as this is an urgent hire! Cisco Network Engineer (Data Center) | Manchester | 4-5 days on site | 6 month contract (strong possibility of extension) | Inside IR35 | £450-500 p/d Oscar Associates (UK) Limited is acting as an Employment Business in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Job Purpose As an IT Infrastructure Engineer, you'll provide senior technical support and engineering across on‑prem and support the Cloud Engineer with cloud infrastructure, acting as the escalation point for complex incidents and as a delivery engineer for infrastructure improvements. The role ensures availability, performance, security, resilience and compliance of core platforms, with strong operational discipline (ITIL) and evidence-based change control suitable for regulated financial services. You'll also lead infrastructure projects including initial investigations, implementation and roll out. Key Responsibilities 3rd Line Support & Incident Management • Act as the technical escalation point for complex infrastructure issues from 1st/2nd line and service desk., • Lead or support major incident response, including triage, containment, root cause analysis, and service restoration., • Produce high-quality RCA/post-incident reports with preventative actions and measurable follow-ups., • Maintain and enhance monitoring/alerting to improve early detection and reduce repeat incidents. Core Infrastructure Engineering • Design, build, implement and support:, • Windows Server (AD DS, DNS, DHCP, Group Policy), file/print and core services, • Virtualisation platforms (VMware/Hyper-V), resource optimisation and capacity planning, • Backup & recovery (e.g., Veeam), restore testing and data retention controls, • Storage (SAN/NAS), performance tuning and lifecycle management, • Cloud services (Microsoft Azure / M365) where applicable—identity, compute, networking, hybrid services, • Deliver platform upgrades, patching, and lifecycle refresh activities to maintain vendor support and security posture. Security, Compliance & Control • Implement and operate infrastructure controls aligned to:, • Least privilege, privileged access management (PAM/PIM) and secure admin practices, • Hardening standards, vulnerability remediation, secure configuration management, • Audit evidence for changes, access, patching and security events, • Collaborate with 3rd party SOC to support:, • Security incident investigations, • Control testing, audits, regulatory submissions where needed (e.g., evidence packs) Change, Release & Problem Management • Own/execute infrastructure changes through formal change control:, • Risk assessment, implementation plans, rollback plans, and validation checks, • Proactively identify recurring issues and deliver problem management fixes (permanent remediation over “workarounds”)., • Contribute to service improvement plans and operational runbooks. Operational Resilience & Business Continuity • Contribute to and test:, • DR plans, failover procedures, restore processes, • Resilience patterns (redundancy, clustering, geo resilience where appropriate), • Support operational resilience exercises (scenario testing) and ensure actions are tracked to closure. Automation, Observability & Documentation • Automate repeatable tasks using PowerShell and/or infrastructure-as-code approaches where relevant., • Enhance observability: logging, metrics, alert thresholds, and dashboards., • Maintain high-quality documentation: build docs, diagrams, SOPs/runbooks. Collaboration & Stakeholder Management • Work closely with:, • Service Desk, Apps/DevOps, Network/Security, Vendor support, and business stakeholders, • Provide technical input to solution designs, risk discussions, and project delivery., • Mentor 1st/2nd line engineers; raise team capability through knowledge transfer. Problem solving • Investigate problems, understand the level of a problem (for example, strategic, tactical, operational). Contribute to the implementation of remedies and preventative measures. Technical skills and experience • Experience acting as technical escalation point in small technical teams to deliver a high standard and quality of work., • Working knowledge of configuration and administration of hybrid Azure estate including IaaS and PaaS solutions., • Proficient in Microsoft Windows server and desktop operating systems., • Configuration and administration experience of WSUS, MDT and similar management tools., • In-depth knowledge and skills in configuring and managing VMware vSphere and experience with Hyper-V solutions., • Strong Microsoft Office 365 administration skills, including hybrid Azure deployments., • Extensive hands-on Microsoft Windows network skills including Microsoft AD, Group Policy management, security, DNS, DHCP, DFS, RDP and other Windows services., • The ability to understand complex WAN and LAN topologies, MPLS, Ethernet extensions etc. Cisco/HP switch, LAN/WAN/wireless configurations., • Experience managing Fortigate Firewall configuration & network security solutions., • Administration experience of backup & disaster recovery tools, • Experienced in commonly used anti-virus software packages, particularly Sophos AV suite., • Thorough understanding of data security principals and best practices, ideally experienced working in a regulated environment, managing commonly used tools such as web security gateways, automated vulnerability assessments, VPNs, and endpoint protection

Prestigious opportunity for a Network Solutions Design Engineer (Aruba) with a global leader in the provision of cutting-edge connectivity and digital solutions, delivering world-class broadband, mobile and network services.Our customer solutions design team lead the way in implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft using technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs. We are inviting you to join our success story based in Manchester, Sheffield, Leeds, Newcastle or Birmingham in a hybrid role 3 days a week in the office and 2 days remotely.Taking High Level Designs into Low-Level detail at the Post-Sale stage, implementing the solution followed by thorough testing before handing over to the relevant support or managed service teams. You will be responsible for: - • Capturing detailed customer technical requirements and translating them into technical solutions design, • Management and delivery of the technical direction of the solutions design, • Managing the review and validation processes for both new and in-life products and services, • Managing customer solutions design engagement, statement of work creation and 3rd party deliverables, • Facilitating strong customer relationships at a senior level, • Customer migration planning and implementation, • Resolving complex solution and service issues, leading root cause analysis and escalation, • Identification of potential risks, implementing controls and mitigations, • Experience in low level and high level design of complex network solutions, • Proven experience in network design, ideally with enterprise or public sector clients., • Strong stakeholder management and leadership skills, • HPE Aruba certified to Associate level (changed to Associate level) with a solid working knowledge of the following would be highly advantageous:, • Aruba AOS-S Switches, • Aruba AOS-8 WLAN, • Aruba AOS-CX Switches, • Aruba AOS-10 WLAN, • Aruba Central, • Aruba ClearPass, • Aruba SD-WAN, • Knowledge of Cisco networking technologies advantageous:, • Traditional Cisco WAN, • Traditional Cisco LAN, • Cisco Wireless, • Cisco SDA, • Catalyst Centre Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Cisco Network Engineer | Manchester | 4-5 days on site | 6 month contract (strong possibility of extension) | Inside IR35 | £450-500 p/d. We're looking for an experienced Cisco Network Engineer to support a major on site deployment at our Manchester HQ. Delivering on-site installation and bring-up

A fantastic opportunity has arisen for a Cisco Network Engineer to join a growing infrastructure team based in Manchester. This is a fast-paced and technically engaging position where you'll play a key role in maintaining and enhancing critical network infrastructure across multiple locations. Manag

You will bring significant experience in a similar Network Engineer position, with proven competency across a range of Cisco switches, routers, and firewalls, as well as strong capability in corporate WiFi technologies, with Aruba experience considered highly advantageous. Your responsibilities incl

A leading recruitment agency is seeking a Network Engineer to support LAN, WAN, and WiFi infrastructure in Manchester. The ideal candidate will have experience with Cisco and Aruba technologies, strong knowledge of network protocols, and familiarity with management tools. Responsibilities include ma

A leading recruitment firm in Manchester is seeking an experienced Infrastructure Network Engineer to oversee and enhance network infrastructure across 90+ sites. The ideal candidate will have strong hands-on Cisco experience, specifically with ASA and Firepower, and a proven track record in buildin

A leading technology organization in Manchester is seeking an experienced Cisco Network Engineer to enhance and manage critical network infrastructure across multiple sites.This role offers a competitive salary of up to £55,000 along with a generous benefits package including ongoing training, on-c

A well-established UK business located in Manchester is looking for a hands-on Network Engineer to join their growing infrastructure team.The ideal candidate will have strong experience with Cisco ASA and Firepower, and proficiency in building and configuring Cisco-based networks.Responsibilities in

To apply, please send your CV in strict confidence to Giselle Whitton of CV Screen.

The ideal candidate will have strong experience in network engineering, proficiency with Cisco equipment, and good knowledge of LAN/WAN technologies. A leading airport operator in Manchester is seeking a Network Engineer to support their LAN, WAN, and WiFi infrastructure. The role involves maintaini

A leading airport operator in Greater Manchester seeks a Network Support Engineer to maintain a Cisco-based enterprise network. Ideal candidates should have strong exposure to Cisco environments and operational support in mission-critical settings.

An information management organization is seeking a Cisco Network Engineer to join their growing infrastructure team in Manchester. This role involves managing and enhancing enterprise-level network infrastructure across multiple sites, ensuring high availability by troubleshooting network issues. C

A well-established UK business is seeking a hands-on Network Engineer to join their infrastructure team in Manchester. You will build and configure Cisco network infrastructure across over 90 sites, focusing on installation and ongoing improvement. The ideal candidate will have strong Cisco experien

A leading recruitment agency is seeking an Infrastructure Network Engineer in Swinton. The ideal candidate will manage network infrastructure across over 90 sites and must have strong hands-on experience with Cisco technologies including ASA and Firepower. Responsibilities include configuring, build

Prestigious opportunity for a Network Solutions Design Engineer (Aruba) with a global leader in the provision of cutting-edge connectivity and digital solutions, delivering world-class broadband, mobile and network services. Our customer solutions design team lead the way in implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft using technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs. We are inviting you to join our success story based in Manchester, Sheffield, Birmingham, Bristol or London in a hybrid role 3 days a week in the office and 2 days remotely. Taking High Level Designs into Low-Level detail at the Post-Sale stage, implementing the solution followed by thorough testing before handing over to the relevant support or managed service teams. You will be responsible for: - Capturing detailed customer technical requirements and translating them into technical solutions design Management and delivery of the technical direction of the solutions design Managing the review and validation processes for both new and in-life products and services Managing customer solutions design engagement, statement of work creation and 3rd party deliverables Facilitating strong customer relationships at a senior level Customer migration planning and implementation Resolving complex solution and service issues, leading root cause analysis and escalation Identification of potential risks, implementing controls and mitigations Ensuring delivery of thought leadership in complex bids and agreeing a strategic approach If you possess a combination of the following skills, then LET'S TALK! Experience in low level and high level design of complex network solutions Proven experience in network design, ideally with enterprise or public sector clients. Strong stakeholder management and leadership skills HPE Aruba certified to Associate level (changed to Associate level) with a solid working knowledge of the following would be highly advantageous: Aruba AOS-S Switches Aruba AOS-8 WLAN Aruba AOS-CX Switches Aruba AOS-10 WLAN Aruba Central Aruba ClearPass Aruba SD-WAN Knowledge of Cisco networking technologies advantageous: Traditional Cisco WAN Traditional Cisco LAN Cisco Wireless Cisco SDA Catalyst Centre Cisco ISEIn return, you will be rewarded with ongoing training and career development, 10% on target bonus, an enviable pension scheme, 25 days holiday plus bank holidays, discounted broadband, mobile and TV packages and much more. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

This job is with BBC, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. JOB DETAILS JOB BAND: D CONTRACT TYPE: Permanent, Full-time DEPARTMENT: BBC Research & Development LOCATION: Salford - 2 days a week Hybrid PROPOSED SALARY RANGE: £52,000 - £62,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage. PURPOSE OF THE ROLE BBC R&D has been at the forefront of broadcast technology innovation since the founding of public service broadcasting in the UK. As a Project R&D Engineer, you'll join our Scaled Infrastructure Systems team to design, develop, and test advanced server and networking software and hardware that will underpin the BBC's next generation of media production and delivery systems. WHY JOIN THE TEAM Scaled Infrastructure Systems is a small, friendly and collaborative research team, where your ideas and contributions can have a real impact. You'll work in a modern, well-equipped environment, with hands on access to cutting-edge and pre-release datacentre hardware, working to shape the BBC's future infrastructure. The role offers the chance to learn, experiment, and grow while collaborating closely with passionate colleagues working on a broad spectrum of R&D projects that push the boundaries of public service broadcasting. YOUR KEY RESPONSIBILITIES AND IMPACT: Design, develop, and maintain core features of BBC R&D's innovative OpenStack cloud platform, supporting the department's diverse research and experimentation needs, including live uncompressed UHD video support, 400Gb/s networking and PTP timing. Contribute to research and prototyping activities, exploring emerging technologies (such as Ampere CPUs, Coherent Optics, NVIDIA GPUs and DPUs), and helping to shape the future direction of the BBC's infrastructure strategy. Drive automation, scalability, and security across infrastructure services using modern deployment, orchestration, and configuration management tools. Implement robust monitoring, observability, and alerting solutions to ensure the ongoing health, performance, and reliability of systems and services. Collaborate with cross-disciplinary R&D teams, providing expertise, tooling, and support to accelerate innovation and promote the effective adoption of shared platform capabilities. YOUR SKILLS AND EXPERIENCE ESSENTIAL CRITERIA: Linux Knowledge: Proficient in using and troubleshooting Linux-based environments using command line tools (such as Ubuntu, Debian, or Rocky Linux). Preferably with exposure to containerisation and components such as systemd. Networking Fundamentals: Understanding of IP networking concepts, including IPv4 subnetting, Layer 2/Layer 3 protocols, and LAN/WAN architectures. Software Development: Experience with Python or similar languages, with a demonstrable interest in developing tools, automation scripts, or system integrations. Version Control: Competent in using Git for source code management, including experience working on a shared codebase with a team. Debugging Experience: Competent in using situation-appropriate debug tools to identify and resolve complex technical problems. For example ping/tcpdump, gdb, ELK log collection, Grafana dashboards etc. DESIRBALE: Deployment Automation: Experience with infrastructure automation and orchestration tools such as Ansible, Puppet, Terraform, or Kubernetes. Cloud & Virtualisation: Experience operating cloud back-end technologies and virtualisation platforms, including OpenStack, libvirt, Ceph, LXC/LXD/Incus, or similar. Pre-Release Technology: Experience working with pre-release hardware and collaborating with vendors to understand and resolve issues. Kernel & Low-Level Development: Interest or experience in Linux kernel-level programming (including BPF), device drivers, or performance tuning. Advanced Networking: Understanding of routing and switching concepts, including hands-on experience with Arista or Cisco hardware, and knowledge of BGP, EVPN/VXLAN, multicast, or PTP. Security & Secrets Management: Understanding of infrastructure security practices, secrets storage, PKI management, and credential handling. Monitoring & Observability: Exposure to system and network monitoring solutions such as SNMP, Prometheus, or Grafana, including metrics visualization and alerting. Systems Management: Knowledge of core infrastructure services (TFTP, DHCP, DNS) and out-of-band management interfaces (Redfish, IPMI). Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Contracts of Employment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer. ]]>

24/7 NOC Engineer -Based onsite at our Belfast NOC - CANDIATES MUST BE ELIGABLE FOR SC CLEARANCEC - MIN 5 YEARS UK RESIDENCY REQUIRED FOR SC CLEARANCE Help strengthen our Team as our 24/7 NOC Engineer onsite at our Belfast NOC. Working 2 set of day shifts, so 4 days on (7am to 7pm), 4 days off, then 4 days on again, 4 days off and then do 2 set of night shifts so 4 nights on (7pm to 7am), 4 nights off, 4 nights on again, 4 nights off. Then start with days again. Capita TechOps 24/7 Network Operations Centre (NOC) Engineer Capita TechOps is seeking a skilled and customer-focused IT/Network Engineer to join our dynamic Operations Centre team. Based in Belfast, youll be part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. Youll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. If you thrive in fast-paced environments and enjoy solving technical challenges while delivering excellent customer servicethis role is for you. ?? What you will be doing Act as the first point of escalation for customer calls. Log and manage faults/service requests via Remedy, resolving over 95% at first touch. Work within strict SLAs to ensure timely resolutions. Maintain accurate shift handovers and keep support tickets up to date. Keep customers informed throughout the fault lifecycle. Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems. Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF. Liaise with third-party engineers and suppliers to resolve issues. Support field engineers with remote configurations and link checks. Monitor network health using SolarWinds. What we are looking for: Proven experience in IT Helpdesk or NOC environments. Strong troubleshooting skills in IT/Networking, with appropriate escalation practices. Background in enterprise network support; CCNA certification or equivalent experience preferred, Windows OS and server support. Experience working with third-party suppliers and managing escalations. Familiarity with ITIL service environments and SLA adherence. High attention to detail and ability to perform under pressure. Excellent communication and customer service skills. Eligible for Security Clearance. Foster respectful, collaborative relationships. Communicate openly and contribute to team success. Whats in it for you? Opportunity to progress your career. Shift allowance 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave. The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform. Company matched pension, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parental leave and plenty more. About Capita Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capitas 35,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. Were a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. A publicly listed business with adjusted revenue of £2.6bn, Capitas areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. Were embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders. What we hope youll do next: Choose Apply now to fill out our short application, so that we can find out more about you. Were an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if youd like to discuss other changes or support you might need going forward. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. TPBN1_UKTJ