Second Line Support Engineer
18 days ago
Birmingham
Job Title: Level 2 Support Engineer – Networking & Infrastructure Generalist Salary: £30,000- £40,000 Location: Birmingham A growing organisation is seeking a Level 2 Support Engineer with a strong networking and infrastructure background to join their technical support team. This role is ideal for a proactive IT professional who enjoys troubleshooting complex issues across networking, virtualisation, and cloud environments while supporting a busy enterprise infrastructure. Key Responsibilities • Provide Level 2 technical support across networking, infrastructure, and cloud services., • Troubleshoot complex networking issues, including VLANs, routing, and switching., • Configure and maintain VLANs, ACLs, and firewall policies., • Diagnose Spanning Tree issues and network performance problems., • Support and maintain firewall, switching, and wireless infrastructure., • Perform firmware and software upgrades on networking equipment., • Manage and maintain virtualisation environments (VM lifecycle management)., • Support Microsoft 365 services, including Exchange, Teams, and SharePoint., • Assist with Azure infrastructure and understanding of cloud resource fundamentals., • Support SAN storage environments and understand storage architecture basics., • Perform remote troubleshooting of technical incidents and service requests., • Work within an ITSM ticketing system, managing incidents, prioritisation, and escalation., • Maintain and update technical documentation and knowledge base articles., • Assist with backup technologies and data protection processes. Required Skills & Experience • Strong troubleshooting and analytical problem-solving skills, • Experience supporting:, • VLAN configuration and management, • Static routing on switches and firewalls, • ACL creation and modification, • Inbound and outbound firewall policies Experience supporting at least one of the following vendors: • Check Point, • Cisco Meraki Experience supporting: • HPE / Aruba Experience supporting wireless environments including: • HPE Aruba, • Cisco Meraki Experience supporting virtual environments including: Hyper-V • VM lifecycle management (create/delete/snapshots/maintenance), • VM lifecycle management, • Virtual switch management