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Planning Specialist - Customer Experience Location: Cardiff Salary: £35,000 Job Type: Permanent About the Role We are looking for an experienced Planning Specialist to join a busy Customer Experience/Contact Centre environment. The role will focus on workforce planning, demand forecasting and resource optimisation , ensuring the right level of resource is available to deliver excellent customer service while operating efficiently. Key Responsibilities Develop short, medium and long-term demand forecasts and resource plans . Build and maintain forecasting and planning models to support operational KPIs. Manage and utilise WFM/WFO systems for forecasting and scheduling. Analyse contact centre performance, trends and operational data to improve forecasts and plans. Work closely with stakeholders and Real-Time teams to deliver effective multi-channel workforce plans. Support real-time service-level management, including schedule adherence and offline activity. Identify future resource and operational challenges and recommend appropriate solutions. Continuously review and improve planning processes and best practice. About You Proven experience in workforce/resource planning and demand forecasting . Experience working within a contact centre/customer operations environment. Strong knowledge of WFM/WFO systems , forecasting and scheduling. Experience developing forecasting models for a multi-channel environment . Strong Excel skills. Excellent analytical, communication and stakeholder-management skills. The ability to translate complex data into clear, actionable insights. A proactive approach to identifying issues and improving processes. Experience with CACI Forecaster, IBM Modeller or similar advanced modelling tools would be advantageous but is not essential. TPBN1_UKTJ

This pivotal role will provide you with the opportunity to drive product innovation and develop a robust product strategy that aligns with our mission to deliver exceptional solutions to our clients. You will collaborate closely with cross‑functional teams, leveraging your expertise in product management to spearhead initiatives that cater to our diverse customer base. • Product Strategy & Roadmap, • Define and maintain the product roadmap for defence electronics (e.g. mission computers, platform comms electronics, sensors, C2 electronics)., • Align product direction with defence capability requirements, platform roadmaps, and long‑term support strategies., • Develop products with unique selling points while addressing emerging technology trends (AI, open architectures, modular electronics) relevant to defence platforms., • Market Research and Opportunity Identification, • Define target customer segments and map ecosystems to establish strong market links., • Conduct thorough analysis of total addressable markets (TAM) and segment‑specific growth projections (CAGR)., • Report on relevant market trends and competitive landscapes across various sectors., • Deliver clear financial projections encompassing revenue, costs, and expected profit margins over a three‑year horizon., • Go‑to‑Market (GTM) Strategy Development, • Design strategies to effectively introduce products to target markets, employing diverse marketing channels and sales strategies., • Cultivate strategic channel‑based partnerships and relationships to magnify market reach., • Identify and monitor emerging electronics technologies relevant to defence platforms (e.g. AI accelerators, open‑architecture electronics, advanced sensors, secure processors)., • Establish early technical engagement with technology providers prior to formal programme insertion., • Channel Strategy Development, • Define the go‑to‑market strategy for channel partners., • Identify target markets and partner profiles (distributors, resellers, system integrators)., • Align channel strategy with overall product roadmap and business objectives and defence capabilities needs., • Product Development Lifecycle Management, • Collaborate with development teams to articulate comprehensive product roadmaps that align with strategic objectives., • Evaluate technology readiness levels (TRL) and identify areas requiring additional R&D investment., • Forge commercial partnerships with industry stakeholders., • Technical Feasibility Studies, • Assess the resource requirements for product development, including skilled labour and manufacturing capabilities., • Evaluate the product's scalability potential to ensure it meets growing customer demands and market expansion., • Comprehensive Risk Assessment, • Identify any potential operational barriers, including regulatory approvals and customer adoption issues., • Evaluate competitive risks, including threats from existing players and new market entrants., • Analyze customer demand fluctuations and market variations that may impact overall projections. A degree in Engineering, or a related field is required. 7 years of experience in defence, aerospace, or high‑reliability electronics systems. Proven experience in product management, particularly in managing electronics or embedded systems on defence platforms, is preferred. Demonstrated ability to lead cross‑functional teams and manage multiple projects concurrently. Excellent communication and interpersonal skills to foster relationships with stakeholders at all levels. Ability to travel on short notice for business needs. Please send your resume to with the following details in MS Word format: • Position applying for, • Current remuneration, • Expected remuneration, • Notice period John Goh Meng Chye EA License No : 06C4642 EA Reg No : R1102621 We regret that only shortlisted candidates will be notified. #J-18808-Ljbffr

Employment type: Permanent and full-time (39 hpw) Experience: 4 years minimum Probationary Period: 6 Months Enhanced Annual Leave Enhanced Maternity and Paternity Leave Flexible hours Dedicated Training Private Medical Insurance Remuneration The Senior SEO Specialist delivers high-quality, data-driven SEO strategies that improve visibility, engagement, and commercial performance for clients. They combine technical knowledge, strategic thinking, and strong analysis to drive measurable results. As a senior practitioner, they take ownership of complex accounts, mentor others, and work closely with colleagues across the agency to deliver integrated performance. They are actively developing commercial and strategic capability through supported leadership in client forums. Culture & Team Fit We’re a performance-focused agency that values ownership, clarity, and momentum. We tell a commercial story, measure our impact, and make decisions that move clients forward. We’re Accountable for outcomes, Brave in our recommendations, and Curious about better ways to get results. We coach each other, keep promises, and raise standards through clear feedback and simple processes. We work across hybrid and remote environments, so clear communication, visibility of work, and proactive collaboration are essential to how we operate. We work across hybrid and remote environments, so clear communication, visibility of work, and proactive collaboration are essential to how we operate. If you thrive on practical problem-solving, collaborate well across disciplines, and enjoy turning insight into action, you’ll feel at home here. • Lead day-to-day SEO strategy and delivery across assigned accounts and workstreams., • Analyse performance, diagnose issues, and turn insight into practical recommendations., • Conduct technical audits, keyword research, and opportunity analysis to prioritise growth., • Translate client goals into actionable SEO plans with clear milestones and KPIs., • Translate performance data into clear optimisation actions that improve rankings, visibility, and organic traffic on assigned accounts., • Advise on technical, content, and authority improvements to drive performance., • Produce clear reporting and recommendations, focusing on what changed, why, and what we are doing next., • Actively develop consultant-ready capability by contributing to client calls and QSRs, with supported ownership where appropriate., • Provide coaching, peer review, and feedback to specialists and executives to raise standards., • Support best practice development through templates, processes, and quality checks., • Contribute to pitches, renewals, and proposals by providing channel insight, evidence, and recommendations., • Stay up to date with industry changes and translate them into delivery improvements., • Uphold Liberty’s delivery and quality standards in every aspect of work., • Own delivery quality and performance across complex SEO accounts and workstreams., • Support client retention and renewal through consistent delivery and clear recommendations., • Identify opportunities for optimisation, efficiency, and process improvement., • Support team training, mentoring, and knowledge sharing to elevate capability., • Collaborate with Client Services, SEO, Paid Media, Content, Digital PR, and Social to align activity with wider campaigns and client objectives., • At least 4 years demonstrable experience of delivering successful SEO campaigns in an agency environment (essential)., • Strong knowledge of technical SEO, on-page and off-page optimisation, and analytics., • Commercially minded, able to connect performance to client goals and outcomes., • Confident communicator who builds trust with clients and colleagues., • Highly organised and proactive, able to manage priorities across multiple workstreams., • Collaborative across disciplines, supporting integrated planning and delivery., • Analytical and solutions-focused, turning insight into clear recommendations., • Actively developing consultant-ready capability through client exposure and supported leadership in calls and QBRs., • Demonstrates Liberty’s values: Accountable, Brave, Curious. This field is for validation purposes and should be left unchanged. #J-18808-Ljbffr

Reporting to the Senior PPC Channel Manager, you'll manage multiple Paid Search accounts across Google and Microsoft Advertising. Experience managing and growing large-scale, high-performing Paid Search accounts. Strong communication skills to manage expectations and convey clear recommendations.

A private sector, not-for-profit membership organisation whose objective is to transform the City of Cardiff, representing over 1000 businesses across retail, hospitality, office, leisure, culture and public sectors. Operating at the intersection of business, government and communities, they deliver strategic investment, placemaking, business support, marketing, events, public realm and policy leadership to support a vibrant, inclusive and competitive capital city. They provide a voice for their members, making Cardiff a vibrant, safe, and prosperous city for businesses, residents, and visitors. Through innovative projects and strategic partnerships, their mission is to enhance the city’s public spaces and deliver tangible improvements that make a real difference. This is an organisation committed to creating an inclusive, supportive and ambitious working environment where people are empowered to contribute ideas, innovate and make a meaningful impact. Embracing values of integrity, compassion, communication and collaboration, they are member-focused and city-centric. Their work is impactful, helping to shape Cardiff’s urban environment and the emerging future. As the organisation enters an ambitious new phase of growth and transformation, including an expansion into Cardiff Bay, they are seeking an organised, creative and delivery focused Marketing & Events Manager to lead high-quality marketing activity across campaigns, events, digital channels, supplier relationships and brand delivery. With a focus on creating a cleaner, safer, greener and more vibrant capital city, the Marketing & Events Manager will lead the planning and delivery of marketing activity that supports projects, campaigns, events and place making initiatives. As Marketing & Events Manager, you’ll ensure consistent, brand aligned marketing outputs across digital and offline channels, managing supplier relationships, and overseeing the smooth delivery of campaigns and event logistics. You’ll lead the City Experience Working Group, sharing progress and insights with city‑wide stakeholders and championing initiatives that illustrate the organisations’ return on investment to members. This role is responsible for maintaining high standards of accuracy, accessibility, digital effectiveness and brand integrity across all marketing materials, while using data and insight to improve campaign performance and member experience. • Plan, coordinate and deliver multi-channel marketing campaigns supporting projects, services and events with an audience first approach., • Produce clear, accurate marketing materials including print, web copy, signage, newsletters and digital assets., • Maintain and update content across communication channels including the website, email, social media and CRM platforms., • Set up, manage and optimise paid digital campaigns across Meta, Google, LinkedIn and programmatic channels., • Plan and evaluate organic digital activity, including social content, SEO informed updates and email performance., • Monitor campaign analytics, reporting on reach, engagement, conversions and return on investment., • Ensure all outputs meet brand standards, tone of voice, accessibility requirements and compliance expectations., • Proofread and check all content for accuracy, tone and quality, identifying and correcting inconsistencies early., • Manage creative agencies and freelancers to deliver campaign assets, seasonal concepts and business as usual marketing activity., • Provide timely updates and clear reports on campaign progress, risks, outcomes and learning., • Plan and deliver promotional activity for events, seasonal campaigns and member facing initiatives., • Coordinate marketing logistics including signage, photography, videography, printed collateral and digital assets., • Work closely with partners, suppliers and event teams to ensure smooth and effective delivery., • Provide on-site leadership during events, ensuring marketing elements are executed to a high standard., • Ensure all event communications and materials align with messaging and brand guidelines., • Brief and manage creative agencies and freelancers to support event campaigns, promotional activity and seasonal concepts., • Stay calm and solutions focused when plans change, coordinating people diplomatically and keeping partners informed., • Line manage and develop the Marketing Executive, providing clear direction, coaching and support., • Lead the City Experience Working Group, ensuring progress, insight and actions are shared clearly with stakeholders., • Manage team workload, deadlines and multiple concurrent marketing tasks, ensuring quality is maintained., • Maintain organised records of campaigns, assets, supplier activity, approvals and performance data., • Follow procurement, permissions, GDPR and compliance processes reliably and consistently., • Produce clear internal reports, SLT updates and contributions to board papers where required., • Manage day to day marketing budgets, financial tracking, value for money assessments and workstream reporting., • Oversee agency contracts, scopes of work, procurement and delivery for creative, digital and marketing suppliers., • Own the user experience of digital products and member facing services, including websites, member portals, digital tools and campaign landing pages., • Identify and lead improvements to digital journeys, accessibility, usability and overall member experience., • Use data, analytics, audience research and user feedback to inform campaign design, digital enhancements and service improvements., • Stay informed about trends in brand and digital marketing, AI, data driven audience research and destination marketing., • Collaborate closely with the Member Relations team to ensure marketing activity is audience led and insight driven., • Identify opportunities to enhance digital products, services and the events programme, developing them into actionable plans., • Contribute to a culture of continuous improvement, sharing insights and supporting professional development for themselves and the Marketing Executive. #J-18808-Ljbffr

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HGV Class1 Driver Bristol £38000/annum including the quarterly paid bonus - UK work permit mandatory.We are MOKI TRANS LTD.Established in 2019, we have built our successful business by providing an excellent middle-mile service to big brand names.As their bus

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu