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Job overviewThe Care Navigator plays a pivotal role in supporting safe, effective patient care and ensuring smooth patient flow . Working closely with the multidisciplinary team, you will help coordinate care from admission through to discharge, promoting early discharge planning and preventing unnecessary delays.You will support the shift leader in delivering structured and effective board rounds, identify and address barriers to discharge, and liaise with internal teams and community services to facilitate safe, timely transitions of care. The role requires strong organizational skills, clear communication, and the ability to work both independently and collaboratively on a 25 Bedded Stroke and General Medicine Ward.As a Care Navigator, you will contribute directly to improving patient experience, reducing length of stay, and minimising avoidable readmissions, ensuring patients receive high-quality care and are discharged at the earliest safe opportunity.Main duties of the job- Support the Shift Leader in coordinating and delivering effective daily board rounds.- Promote early discharge planning from the point of admission.- Identify, escalate, and help resolve barriers to discharge in a timely manner.- Liaise with the multidisciplinary team (MDT) to coordinate patient care and discharge plans.- Communicate effectively with patients, families, and carers regarding discharge arrangements.- Work closely with community services and external agencies to facilitate safe transitions of care.- Ensure discharge documentation and referrals are completed accurately and promptly.- Monitor patient flow and support timely transfers within the hospital where required.- Contribute to reducing length of stay and preventing avoidable readmissions.- Maintain accurate records and provide updates on discharge progress.- Escalate any concerns relating to patient safety, delays, or complex discharge needs.- Support service improvement initiatives aimed at enhancing patient flow and experience.Working for our organisationThe Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.Detailed job description and main responsibilitiesFor more detailed information, please read the job description linked below.As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients. We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.Person specificationEducation and QualificationsEssential criteria- • A level 2 qualification in health support worker or Business Administration/customer service- • Numeracy and Literacy level 1 or above (or working towards)Desirable criteria- • Currently working towards Level 3 Customer Service SpecialistOccupational ExperienceEssential criteria- • Current Experience of working within a clinical/care setting- • Excellent organisation /prioritising skillsDesirable criteria- • Understanding of the needs of people in a clinical / care setting