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Support Worker (Assistant Resident Coach) Salary: £25,000 - £26,000 – dependent on experience (Pro rata) Permanent, Part Time 22 hours a week (Monday to Friday) Full clean driving licence and access to your own vehicle for work purposes required ideally. Our client is a not-for-profit housing association located in Luton. We are looking for an experienced Support Worker to join a growing company. Purpose: Support Worker As an Assistant Resident Coach you will be the primary supporter for residents working with the Resident Coaches to deliver the best possible outcomes for our residents; utilising psychologically informed ways of working to provide a service which is flexible and adaptive to the changing needs of customers and the team. Responsibilities: Support Worker • Comprehensive delivery of the service to residents., • Work in a psychologically informed way, coaching residents in a person-centred way., • Working collaboratively with the Resident Coaching Team to support each other to ensure that residents always receive a consistent standard of positive attitude and appropriate behaviour in the delivery of the service., • Carry out holistic assessments of new residents following referrals, devise and implement support plans and risk management plans., • Carry out daily recordings to evidence the support given and ensure the internal system reflects any changes relating to the resident., • Efficiently liaise with other professionals when needed such as social workers, solicitors, translators, police and education providers., • Conduct daily coaching sessions., • Support all residents on-site and manage your own case load of clients by organising and conducting coaching sessions, attending professionals’ meetings, making referrals to external agencies if needed and offering person-centred support., • Think creatively and practically to deliver the best possible support., • Provide assistance relating to benefit claims and personal contribution charges., • Support residents to learn independent life skills to enable a successful, planned move-on into the community., • Participate in reflective practice sessions with the team with regards to supporting residents with complex needs., • Utilise knowledge, skills and experience to recognise difficult or challenging resident situations and use appropriate skills to support colleagues to influence and bring about positive change to the residents’ behaviour., • Ensure residents are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to participate in service improvements., • Attending networking and partnership meetings to gain support and ideas from external organisations., • Understand and follow policies and procedures always, including Health and Safety, Fairness, Lone Working, SOVA and Child Protection, reporting any concerns as required under legislation and Local Authority procedures., • Take responsibility for undertaking the appropriate level of Disclosure and Barring Service (DBS) check every 3 years, updating your manager of any changes in your status. Skills / Experience – Support Worker • Working with vulnerable people, • Awareness/understanding of social issues such as homelessness, well-being, support services, affordability, • Psychological insight, • Diversity/equalities, • Empathy, • Personal resilience, • Listening skills, • Excellent communicator - building trust, • Creative thinker, problem solver, • Confident decision maker, • Self-motivated/accountable, • Self-management/collaboration with others, • Planning skills, • Excellent literacy, • Good IT literacy, digitally inclusive