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We are currently recruiting for exciting opportunities to join Turning Point and be part of our highly successful and innovative NHS Talking Therapies (formerly known as IAPT) service. We support people in the local area who are having difficulty in coping and who may be suffering from a common mental illness such as depression, anxiety or phobias. Our approach embeds the notion of well–being and recovery and promotes personal responsibility for lifestyle choices and self–management of mental well–being. For our clients, this has resulted in a highly accessible and user–friendly service available across a wide geographical area. This is an exciting opportunity for an experienced practitioner with strong leadership skills to join our senior leadership team as Deputy Clinical Lead, working alongside our step 2/3 Team Leaders deputising to the Strategic Clinical lead. This post is open to any experienced NHS Talking Therapy clinician who has been in a senior role and are formally qualified and fully accredited via established IAPT training and professional bodies. This is a hybrid role and can involve a combination of service based and home working, with a minimum of 2-3 days in the office. The role involves oversight of the clinical team including qualified and trainee High Intensity Therapists. You will be jointly responsible for the day-to-day operation of the service, including supervision and line management of clinical team leaders and therapists, delivery of KPIs and provision of training for staff. The role will also involve leading on specific areas for the service including development of links with external organisations as well as internal development projects. You will work closely with the strategic clinical lead and the senior leadership team to manage clinical and operational issues, and will have line management and clinical supervision responsibilities for team leaders and other clinical staff as required, as well as shared responsibility for designated management duties such as recruitment, line management and performance management. You will have the opportunity to become involved with quality improvement projects and other initiatives that enhance the service user experience and will be responsible for providing reports and data around performance as appropriate. The post holder will utilise research skills for audit, policy and service development and research. As well as being an accredited High Intensity Therapist and trained supervisor, you will also have experience of developing a substantial service provision including management, service development and evaluation and providing expertise through teaching and supervising. A familiarity of a range of both Low and High Intensity Interventions is essential. You will have a track record of excellent collaborative working, staff development and good relationships with colleagues across mental health services. You will have experience of working in a senior role, providing management and supervision to staff within IAPT, and also experience of supporting service development and expansion in areas such as community partnerships, working with other healthcare providers, perinatal, and long-term health conditions amongst others. You will be familiar with IAPT requirements and have experience of using data to manage delivery of all key targets. Experience of working with long-term conditions is desirable. As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package. You will also receive a one-off £1,200 joining bonus - T&C's apply. You will get 34 days’ paid holiday a year, increasing with each year of service up to 36 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer (Design System) in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms., • Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals., • Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms., • Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency., • Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles., • Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes.What you'll bring:, • Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications., • Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems., • Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance, • Proven experience partnering with developers on component implementation, governance pipelines, and code alignment. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

ROLE: Electrical Systems Senior Engineer DEPARTMENT: Technical Services Department REPORTING TO: Electrical & Baggage System Manager JOB PURPOSE SUMMARY: This role is an integral part of a multi-disciplinary team responsible for the delivery and performance of all electrical and BHS systems across London Luton Airport. While the primary focus of the role is the operation, maintenance, and stewardship of the Airport’s High Voltage (HV) electrical networks, the postholder will also be required to support the wider Electrical and BHS disciplines within the team as operationally necessary. The role will deliver comprehensive electrical maintenance services across the Airport, ensuring all operational requirements are met safely, compliantly, cost-effectively, and within agreed timescales. The role is responsible for managing, appraising, and optimising existing and future OPEX/ CAPEX resources, supporting robust asset stewardship and long-term infrastructure planning. The postholder will ensure statutory compliance and exceed minimum integrity standards, while ensuring infrastructure capacity is planned for reliable system performance. The role requires producing, analysing, and managing financial and operational performance data for electrical services, using multiple software systems to support performance monitoring and informed decision-making. The postholder will manage the strategic performance of electrical assets, ensuring planned and reactive maintenance delivers required service levels within agreed budgets. While the role is HV-focused, candidates with a strong background as an Electrical Senior Engineer or equivalent will be considered. Full role-specific training and competency development will be provided to support successful operation within the Airport’s HV environment As Technical Services supports a 24/7 operational environment, the role includes supporting works outside normal office hours, including technical support to shift engineering teams, responding to system failures, and overseeing critical maintenance activities. Being contactable outside normal working hours is essential. KEY RESPONSIBILITIES AND ACCOUNTABILITIES: • Lead the design, installation, testing, commissioning, operation, and maintenance of LLAO’s electrical services portfolio, with primary ownership of High Voltage (HV) systems, generators, electric vehicle (EV) charging, and photovoltaic (PV) systems., • Provide expert technical advice and guidance on the specification, operation, maintenance, and lifecycle management of all electrical assets., • Manage and optimise OPEX/ CAPEX resources, supporting effective asset stewardship, long-term infrastructure planning, and reliable system performance., • Oversee electrical records, test and inspection data, and maintenance documentation to ensure statutory, regulatory, and internal compliance., • Manage HV, generator, EV, and PV maintenance contracts, including planning, supervision, contractor performance, cost control, and delivery of agreed service levels., • Act as TSD Authorising Engineer for HV systems and oversee other contracted works, issuing, controlling, and supervising work authorisations and permits in line with Technical Services policies and safe systems of work., • Support financial planning for electrical works, including cost estimation, budget monitoring, stock management, and evaluation of CAPEX/OPEX trade-offs., • Monitor and report on operational performance and asset condition, maintaining KPIs, producing progress reports, and implementing process improvements as required., • Ensure safe working practices across all electrical works, undertaking regular H&S inspections, audits, and risk assessments, and driving compliance with airport safety and regulatory standards., • Support shift operations and critical works, providing hands-on supervision for OPEX/ CAPEX activities and being available outside normal hours for urgent incidents, failures, or maintenance., • Integrate new assets into the maintenance environment, including preparation of maintenance plans, handovers, training, and alignment with operational budgets., • Mentor and support the engineering team, providing technical leadership to ensure the safe, efficient, and high-quality delivery of electrical services., • Maintain and develop electrical drawings, technical specifications, and tender documentation to support operational, maintenance, and project delivery requirements., • Contribute to delivering a great guest experience by performing your role with accuracy and efficiency. Recognising that every task whether guest facing or behind the scenes contributes to supporting the company’s overall LLA Way Strategy and service standards., • Proactively and positively promote the LLA Way initiatives and projects with all employees and the wider airport community. KNOWLEDGE, SKILLS & EXPERIENCE: • Engineering Qualification: Electrical Engineering HNC Level 4 (or equivalent) preferred; Level 3 with significant experience in electrical installations / maintenance, and management of electrical services will be considered., • IEE Wiring Regulations (BS 7671) and Electricity Supply Regulations, • Health & Safety legislation including CDM, Electricity at Work Regulations, and risk assessment, • Airport operational compliance, statutory inspections, and reporting obligations, • Ensure all works meet regulatory, statutory, and internal safety standards; audit-ready, • Prepare risk assessments and method statements, • Act as TSD permit issuer for high-risk works (hot works, life safety, HV/LV, service clearance, WAH); training provided if required, • Issue, control, and supervise work authorisations and contracted works, • Software & IT Skills: Experience with maintenance management systems (Tabs FM, Shire, QFM, Maximo) and Microsoft Office; able to analyse operational and financial data., • Leadership & People Management: Manage teams and contractors, lead, mentor, and ensure safe and efficient delivery of works., • Operational Excellence: Ensure H&S compliance, drive continuous improvement, and support 24/7 operations, including critical incidents and out-of-hours work., • Project & Asset Management: Strategic asset management, lifecycle planning, integrating new assets into maintenance regimes, budget management, and stock/material control.

Our client is seeking a proactive and professional HR Generalist to join their HR team based in the Luton office, while also providing support to the Berkhamsted office. Reporting to the Head of HR your responsibilities will include providing day-to-day HR support and administration across the full

As part of our wider LSE Building Surveying team, you'll join our friendly London office, working in a supportive and collaborative environment.You'll have the autonomy to manage your own projects and clear opportunities for career development.This can also be a blended role combining the expertise

We currently have a brilliant opportunity for an experienced, successful, energetic and entrepreneurial Business Development Manager to join our fast-growing team at The Delivery Group. Overview of the role: We are seeking a dedicated and proactive Business Development Manager to join our successful and fast-growing new business team. This position, reporting to the National Sales Manager, will be instrumental in shaping the company’s growth strategies. Your role is to profitably grow our diverse services by seeking out and maximizing new opportunities through lead generation and face-to-face prospect meetings. This is a field based role. Applicants should be based within commutable distance of our Luton Depot, LU4 9DT. Who we are: The Delivery Group is one of the UK’s largest distribution businesses specialising in domestic and international e-commerce delivery solutions. The Group has a vast array of services to offer its customers and is a sales-led business with a “one stop” shop philosophy. Our customers range from fast-growing SME e-commerce businesses to large blue-chip organisations. Our operations are best in class and our dedicated account management and customer service teams set us apart from the rest. What you’ll do: • Source, negotiate and convert new business contracts with SME’s requiring domestic and/or international e-commerce delivery solutions., • Identify and convert cross selling opportunities covering the vast array of Group services including domestic and international mail, pallet movements and Medical distribution services., • Working with our telesales team to identify new business opportunities, industry verticals and prospect pipelines., • You will attend a minimum of 9 face to face new business meetings per week to achieve target., • Self-generating sales leads to achieve the weekly call target in addition to being provided appointments generated by the very successful internal telesales team., • Producing regular sales reports and pipeline activity reports via Salesforce., • Strategically identifying new sectors/opportunities to sell into., • Assisting with other sales related tasks and projects within the business as required., • Acquire a thorough understanding of client needs and requirements, creating action plans and achievable timescales to manage expectations and delivery. Who we’re looking for: We are looking for a hungry, tenacious, accomplished and entrepreneurial Business Development Manager to join our successful and fast-growing team. The right candidate will be able to demonstrate previous success in hitting their annual targets and delivering distribution solutions for e-commerce clients. You will demonstrate and possess the following: • To be commercially minded with excellent business acumen with the ability to seek solutions., • A confident and enthusiastic personality, with an ambitious and forward-thinking attitude., • An excellent understanding of the English language, both written and verbal., • To be a quick learner, who is inquisitive and willing to proactively get stuck in., • Meticulous, precise attention to detail, with a desire to get things right the first time., • Demonstrate confidence with numbers and excellent pipeline management., • Confident and proficient in the use of MS Office and using mobile technology in the field., • Excellent interpersonal, negotiation and networking skills., • Good time management skills with the ability to prioritise tasks., • To be process driven and able to manage projects as required., • The ability to be a team player and fit in with the company culture., • A clean (maximum of 3 points) full UK driving licence. What we can offer you: • A successful career in a fast growing, customer centric and entrepreneurial business, • A competitive salary and generous uncapped commission scheme delivering a six figure OTE., • Car allowance., • Company contribution pension scheme., • Life Assurance., • Full business-related expenses paid., • Excellent internal training support to meet role requirements.

We are seeking a HR Advisor to join our HR Team. We are seeking a professional HR Advisor to join our HR team based in the Luton office. Support delivery of recruitment processes.

Due to our continued growth, we are looking to recruit an experienced planner to support our busy transport office. REPORTING TO: Head of Transport & Planning. Key to the success of our operation is a knowledgeable, professional and well organised transport team.

You will coach, lead and develop a team of 5-12 skilled and engaged software engineers at various levels of seniority focused on a number of priorities including:. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Office of the CIO /

Our client is looking for an office-based Technical Trainer to join their small but growing team located on the.This role will take responsibility for creating, delivering and maintaining content for training courses which need to be cutting edge.You might have a Degree in Digital Forensics or Compu

Principal Nuclear Safety Assessor.Flexible (Your office can be Cumbria or Cheshire), Hybrid / remote working also available.Nuclear Safety, Risk & Engineering Consultancy.A consultancy firm operating in the nuclear and high-hazard sectors is looking to expand its specialist Risk and Safety team.

Senior Planner Job in Bedford, Bedfordshire. Senior Planner Job available with an established planning consultancy, based from their office in Bedford on a hybrid schedule. Founded 30 years ago, this multi-disciplinary consultancy operates throughout the UK with a team of 70+ across multiple offices

Public Family Solicitor Position Overview: Support a Tier 1 Public Law Children team on complex care matters Attend court and client meetings (office-based in Luton with travel as required) Manage new enquiries and build relationships with Local Authorities Handle proceedings, provide written, tel

B1/ B2 Licensed Aircraft Engineer Location: London Luton Airport (LU2 9NW) Job Type: Full-time, Permanent Working Hours: 4 on / 4 off shift pattern (40 hours per week) About Our Client Our Client is a widely recognised leader in the General (Private) Aviation industry. Renowned for their commitment to excellence, they pride themselves on delivering the highest standards of customer service. They are dedicated to employing only the very best individualsthose who share a passion for quality, professionalism, and exceptional client care. They are currently recruiting two Licensed Engineers to join their established and reputable Engineering team at their Luton base. This is an exciting opportunity for motivated individuals to join a team of skilled Engineers and Mechanics, delivering exceptional scheduled and unscheduled aircraft maintenance services to a prestigious clientele. The Role The successful candidate will: Be responsible for line and base maintenance under Part 145. Certify aircraft within your approval limits. Oversee maintenance activities to ensure safety and compliance. Handle enquiries from customers and crew professionally, managing issues through to completion and providing feedback as the first point of contact. Working Hours The Luton base operates 7 days per week, 365 days per year, with opening and closing hours based on customer requirements. Average working week: 40 hours, on a 4 on / 4 off shift pattern. Standard shift: 07:00 19:00 (11 hours) with a 30-minute unpaid break. Initial induction training: Monday to Friday. Overtime: as required, agreed with the Hangar Superintendent or Engineering Manager (payment or lieu time options available). Flexibility required to meet business needs, including occasional alternative hours or travel to other locations. Candidate Requirements The ideal candidate will have: UK Part-66 B1 and/or B2 License (type ratings on Bombardier Challenger 300/350; 604/605 or Global preferred). Experience in Corporate/Private Aviation. Strong interpersonal and communication skills. Flexibility to work shifts, weekends, and travel as needed. Full UK driving license. 5-year checkable history to obtain an airport ID pass. Ability to work under pressure, multi-task, and maintain professionalism at all times. Strong organisational skills, leadership, and the ability to coordinate effectively across teams and departments. High level of self-motivation, initiative, and integrity. Proficiency in general computer and administration skills (Microsoft Office essential). Quick thinking and adaptability to meet the unique demands of private aviation. Sponsorship may be available for the right candidate, subject to license requirements. Remuneration Competitive basic salary, dependent on number of relevant types held. Additional allowances paid for shift work and C Certification privileges (if applicable). Benefits Enhanced annual leave entitlement (dependent on shift pattern and pro-rated during first year). Holiday Purchase Scheme. Birthday Day off. Staff rewards card (discounts). Private medical cover (single). Retirement management savings plan (employee contribution 4%, employer contribution 9%). Onsite parking. Full uniform provided. TPBN1_UKTJ

Job Title: One Trust Developer Mode of Working: Hybrid If Hybrid, How Many Days in Office?: 1 day Work Location (UK & I): Luton, UK Role Description TCS is looking for an experienced One Trust Developer to support the Consent Management Platform. The ideal candidate should have: Hands-on experience working with FreeMarker Template Language (FTL) for building dynamic consent workflows and notifications (email templates, preference updates, legal notices, system-triggered actions). Basic knowledge of JavaScript for CMP front-end deployment (cookie banners, scripts). Strong understanding of API integrations, RESTful services, and event streaming. Knowledge with customer data platforms (event routing, identity resolution, integration setup). Good understanding and knowledge of identity systems such as ForgeRock (preferred), OAuth2, SSO, and token-based access. Understanding of data flows across applications, backend systems, and CDPs. Ability to interpret and implement privacy regulations into technical workflows. SQL knowledge for data audits and migration validation. Previous work in data privacy, security, customer identity, or marketing technologies. Good understanding of GDPR, CCPA/CPRA. Strong knowledge of the consent lifecycle, preference management, and user data subject rights. Knowledge of audit trails, policy versioning, and data minimization. Key Responsibilities Strong hands-on experience with OneTrust Consent Management Platform (CMP). Ability to configure CMP workflows using FTL code and sync with downstream systems. Good knowledge of GDPR, CCPA, privacy principles, and web consent requirements. Experience customizing CMP using JavaScript, HTML, CSS, and JSON. Understanding of consent events and syncing with downstream systems (e.g., mParticle, Braze, Adobe). Ability to analyze and optimize consent workflows and user experience. Key Skills / Knowledge / Experience Requirement: 6 8 years of experience Practical experience working with OneTrust CMP or other consent management platforms. Strong understanding of consent management, data subject rights, and relevant privacy regulations. Hands-on experience integrating CMP workflows with platforms such as ForgeRock, mParticle, and Braze, along with scripting skills (e.g., JSON, Java, FTL) to support workflow customization and automation. Skilled in generating reports and performing analytics to support data privacy compliance. Capable of analyzing and optimizing workflows related to consent management. Understanding of FIPS-compliant cryptographic standards and certificate lifecycle management. Person Specification Good communication and stakeholder management skills Good team player TPBN1_UKTJ

Job Description Top 50 UK Law firm with over 700 lawyers nationally wishes to recruit a newly or recently qualified Commercial Real Estate Lawyer in the Ipswich office. The firms Commercial Real Estate Team is one of the best regarded and largest dedicated real estate teams within any firm outside

Salary: 35,412 per annum - 38,220 per annumBasis: Full timePackage: 37 Hours Per Week, Hybrid Working, Flexitime Scheme, Local Government Pension Scheme, Holiday allowance of 25 days (plus public holidays) on joining.Contractual Hours: 37Region: CentralJob Category: Administration The Service is looking for a driven, dedicated and professional Executive Assistant to support the Chief Fire Officer (CFO) and manage a small executive support team. About the role In this role, you will support the CFO and senior leadership team in ensuring the Service operates as a high‑performing, effective and efficient organisation. This includes making sure they are where they need to be, are fully prepared for meetings, and managing key stakeholders both inside and outside the organisation. You will work directly with the CFO, where a high level of confidentiality and sensitivity will be required. You will be responsible for carrying out duties delegated by them and for proactively dealing with matters on behalf of the CFO, without the need for escalation wherever possible and commensurate with the responsibilities of the role. This rewarding role will play a key part in organising, managing and supporting a range of corporate events, working closely with a variety of stakeholders to ensure delivery is of a high quality and completed in a timely manner. About you You will use your initiative and professional judgement to proactively plan and arrange activities. You will be well-versed in using a range of Microsoft Office 365 applications and Artificial Intelligence (AI) tools to enhance the way we manage meetings, minutes and diaries, ensuring an efficient and streamlined service. You will bring experience as a Personal or Executive Assistant, with a significant secretarial and administrative background that includes diary management, travel coordination, minute‑taking and tracking actions through to completion. You will also have experience managing or supporting a team, contributing to setting targets, monitoring progress and ensuring work is delivered effectively. You will have a proven ability to research and analyse complex information to produce clear and accurate reports and documentation. Strong written communication skills are essential, along with the ability to produce high‑quality minutes, correspondence and papers for a range of audiences, supported by a commitment to maintaining strict confidentiality at all times. For full details about the key responsibilities and essential criteria required for the role, please see the attached job description and person specification. Next steps If this role is of interest, please visit our website for further information and to make a formal application. We ask that you include your full career history and reference your skills and experience in line with the job description and person specification within your application and supporting statement. Closing date: Monday 19 January 2026 The selection process will take place on Tuesday 3 February 2026 The post holder will be required to travel to support meetings and events. This is a public-facing role and it is essential to have the ability to converse at ease with members of the public and provide advice in accurate spoken English. This post will be exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) (England and Wales) Order 2023. Therefore, applicants are not entitled to withhold information about convictions which for other purposes are ‘spent’ under the provision of the Act. The appointment will be made subject to satisfactory pre-employment clearances, including an enhanced Disclosure and Barring Service (DBS) clearance at the level required for the role and security clearance. Bedfordshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safer recruitment, and to safeguarding and promoting the welfare of Adults, Children and Young People and all staff and volunteers are expected to share this commitment. Bedfordshire Fire and Rescue Service is an equal opportunities employer that welcomes applications from all sections of the community. As a Disability Confident employer, we guarantee an interview to disabled applicants who meet the minimum criteria for the role. Reasonable adjustments are available throughout the recruitment process. As part of our commitment to the Armed Forces Covenant, we encourage applications from those who have served, are serving, or are part of a military family. Your skills and experience are valued here.

Job Description Top 50 UK Law firm with over 700 lawyers nationally wishes to recruit a newly or recently qualified Commercial Real Estate Lawyer in the Ipswich office. The firms Commercial Real Estate Team is one of the best regarded and largest dedicated real estate teams within any firm outside o

R&V is looking for a Class 1 drivers for well known and respected company. We really value our people and offer a friendly working environment, a focus on developing your skills and a competitive salary. Job Description: - Trunking/store delivery work . - Deliver Company and Third Party products to specified locations and in accordance with the delivery schedule. - Ensure correct and thorough completion of paperwork. - Observe and adhere to company rules and procedures, including all aspects of health, safety and hygiene. - Maintain a good working knowledge of operations within the transport department. - Effectively manage own working time in line with the Road Transport Directive. - Adhere to tachograph rules and regulations at all times. - Ensure daily vehicle checks are completed in line with company procedure. - Ensure proof of deliveries (PODs) are signed and returned to the Transport Office after delivery. - Achieve and succeed fuel efficiency targets set by the business. - Any other duties as reasonably required. Essential Requirements: - Minimum of 2 years experience in Class 1 driving - National Insurance Number - Right to work in the UK - Full UK driving licence - Good level of English - Flexibility in starting times What do we offer? - Ongoing work - Weekly pay - 24/7 on-call support for all drivers - Flexible start times Apply Now! If you feel that you have what it takes to be a class 1 Driver within our company, we would love to hear from you! Please don't hesitate to contact our team today to learn more about the position and how to apply: Elena 07961641612 Evgeni 07539730825 Paul 07947145496 Luminita 07908790779 George 07496263894 Landline: 01933426765 TPBN1_UKTJ

This is you: a self-starter, with great communication & sales skills, a persuasive ‘people-person' who enjoys dealing with all sorts of customers, looking to stretch your business development potential to the next level. You're excited by the uncapped earning potential for self-employment where you get all your appointments and pre-qualified leads supplied by head office, and all the training you need to make your business a success straight out of the blocks. And this is us! Anglian Home Improvements, the UK's leading home improvement business, proud of our craftsmanship and service, which has kept customers coming back time and time again for over 50 years. All our products are made in Britain to the highest industry standards. But the quality products and excellent customer service are only made possible by having great people representing us – and we want to grow our team of outstanding sales and business development representatives. What you'll be doing You'll be quickly trainedup to know the products inside out; you'll be proud of them, and confident in selling them to customers using your existing and growing sales abilities. Your role will involve: Following up on warm sales leads, visiting customers in their own homes or utilising our new remote selling framework Giving persuasive business development pitches to convert quotes to sales Educating customers about the products and services offered, thinking on your feet and cross-selling other products where appropriate Working with customers to meet their unique requirements and get the job right first time, every time. What we're looking for You'll need to be self-motivated and confident communicating with a variety of customers at a senior level. You'll be: Proactive and results-driven Flexible towards varied workloads and working hours Able to provide a consistently high level of customer service Ideally experienced within Home Improvements (or similar!) A driver with a full UK driving licence and your own car What we can offer you This is truly a career where your hard work pays off – the more you put in, the more you get out! With OTE of £30k-45k (with uncapped earning potential), you'll also enjoy amazing bonuses - holidays, weekends away, tickets to sports events, and a full support package. You'll receive industry-leading training within your role along with a tour of our factory to help you reach your full sales and business development potential enabling you to take home market leading commission! If you want a rewarding self-employed career where you answer to yourself, manage your own time, and earn an enviable amount of money along the way, apply today, or request a call back. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Companys value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees. TPBN1_UKTJ

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