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Housing Environmental Health Officer Croydon | £50 per hour Umbrella | London Local Authority A London Local Authority is seeking an experienced Housing Environmental Health Officer to join its Private Sector Housing team. The role will focus on improving housing standards, protecting residents and taking enforcement action where landlords and agents fail to comply with legislation. You will investigate complaints, undertake proactive inspections, support property licensing schemes and supervise up to six staff. Key Responsibilities Inspect private sector properties and identify hazards using HHSRS. Take statutory enforcement action, including prosecutions where required. Investigate housing complaints and complex cases. Advise landlords, tenants, agents and other stakeholders. Deal with property licensing, drainage, public health, pest control and fire safety issues. Prepare schedules of works, costings and plans. Lead and support proactive housing enforcement projects. Supervise up to six staff. About You Fully qualified Environmental Health Officer. Extensive experience in private sector housing enforcement. Strong knowledge of housing legislation, HHSRS and property licensing. Experience dealing with housing hazards, drainage, public health and pest control. Excellent communication and report-writing skills. Previous supervisory experience desirable

Adecco are recruiting on behalf of a Local Authority for a Contracts Management Officer. Location: Croydon Hours: Full Time, 36 hours per week Pay Rate: £21.41 per hour PAYE or £28.40 per hour Umbrella Contract: Temporary OngoingAre you an experienced housing, property compliance, or contracts professional looking for your next opportunity within local government? We are seeking a Contracts Management Officer to support the delivery and monitoring of temporary accommodation contracts, ensuring accommodation providers meet contractual obligations, property standards, and health and safety requirements. This is an excellent opportunity to play a vital role in supporting vulnerable residents by ensuring temporary accommodation remains safe, compliant, and fit for purpose. Key Responsibilities Manage and monitor contracts with temporary accommodation providers to ensure compliance with agreed standards and contractual requirements. Review and approve key compliance documentation, including: Gas Safety Certificates Electrical Safety Certificates Fire Risk Assessments Energy Performance Certificates Other statutory health and safety documentation Conduct inspections of temporary accommodation properties, identifying defects, disrepair issues, and compliance concerns. Investigate complaints relating to property standards, repairs, and health and safety matters, ensuring providers take appropriate corrective action. Work closely with accommodation providers, landlords, managing agents, and internal teams to resolve property and contractual issues. Monitor provider performance and recommend appropriate actions where contractual obligations are not being met. Maintain accurate records and data across housing management systems and compliance databases. Produce reports, performance information, responses to enquiries, and support service improvement initiatives. About You We are looking for candidates with: Experience working in housing, property compliance, contract management, temporary accommodation, homelessness, or a related field. Knowledge of housing legislation, landlord and tenant responsibilities, and property compliance requirements. Experience carrying out property inspections and assessing accommodation standards. Strong understanding of health and safety compliance, including gas, electrical, fire safety and related property regulations. Excellent communication and stakeholder management skills. Strong organisational skills with the ability to manage a varied workload and competing priorities. Experience producing reports and maintaining accurate records using IT systems and databases. Apply Now If you have experience in housing compliance, property inspections, contract management, homelessness services, or temporary accommodation management, we'd love to hear from you. Apply today with your updated CV to be considered for this exciting opportunity. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Tenancy Relations Officer | Hybrid (2-3 Days per Week, remainder remote) | £22.41 PAYE | £29.72 Umbrella (£31.15 Umbrella from Week 13) | 3-Month Temp Contract | Monday to Friday | 36 Hours per Week Adecco are currently recruiting for a Tenancy Relations Officer on behalf of a public sector housing service in South London. This is an excellent opportunity for an experienced housing professional with a strong understanding of landlord and tenant legislation, homelessness prevention, and enforcement within the private rented sector. The successful candidate will play a key role in protecting tenants from unlawful eviction and harassment while supporting residents to sustain their housing. Key Responsibilities Investigate complaints of illegal eviction, harassment, unlawful landlord practices, and tenancy-related disputes. Provide advice and guidance to tenants, landlords, agents, and partner organisations. Manage a varied caseload, carrying out investigations and gathering evidence where necessary. Conduct home visits and attend court proceedings as a witness when required. Work closely with internal teams and external agencies including landlords, solicitors, police, and housing partners. Support homelessness prevention by helping residents remain in or regain access to accommodation. Produce reports, correspondence, case records, and legal documentation to a high standard. Ensure compliance with relevant housing legislation and best practice. Essential Requirements Strong knowledge of housing legislation, including landlord and tenant law, homelessness legislation, and the Protection from Eviction Act. Experience investigating tenancy-related complaints and managing complex casework. Excellent communication, negotiation, and customer service skills. Ability to gather and assess evidence and make sound decisions. Experience working with vulnerable residents and managing sensitive situations. Strong organisational skills with the ability to manage a demanding workload independently. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Complaints Officer - Temp to Perm Location: Croydon Pay: £18.91 per hour (Umbrella) Contract: Temp to Perm Working Pattern: Monday to Friday, office-based We're looking for an experienced Complaints Officer to join a busy team in Croydon on a temp-to-perm basis. This role will work across four different workstreams, so we're looking for someone who is organised, adaptable and confident managing a demanding workload. The successful candidate will be required to work from both our office and the client's office. Key Responsibilities Manage and respond to customer complaints professionally and efficiently. Investigate complaints and ensure they are handled within agreed timescales. Communicate with customers by phone, email and in writing. Work across four different workstreams and manage competing priorities. Liaise with internal teams and other stakeholders to resolve complaints. Keep accurate records and update relevant systems. Identify recurring issues and support improvements to customer service. Ensure complaints are handled in line with relevant policies and procedures. About You Previous experience in a demanding complaints-handling or customer service environment is essential. Confident dealing with challenging or complex customer situations. Excellent communication and interpersonal skills. Strong organisation and attention to detail. Able to manage a busy workload and meet deadlines. Comfortable working across different teams and workstreams. Professional, calm and solution-focused approach

Adecco are recruiting on behalf of a Local Authority for an experienced Housing Inspection Officer to join their Housing team. Location: Croydon Contract: Temporary Hours: Full Time, Monday to Friday Rate: TBC This is an excellent opportunity for a housing professional with experience in property inspections, repairs, maintenance, and disrepair management to help ensure temporary accommodation meets the required standards and remains safe, compliant, and fit for occupation. The Role As a Housing Inspection Officer, you will be responsible for carrying out inspections of temporary accommodation properties, identifying repair and maintenance issues, monitoring accommodation standards, and ensuring providers deliver high-quality housing services. You will play a key role in supporting the council's obligations around property condition, compliance, and resident safety. Key Responsibilities Conduct routine and responsive inspections of temporary accommodation properties. Identify repair, maintenance, and refurbishment requirements and monitor corrective actions. Carry out stock condition inspections to assess building elements, fixtures, fittings, and essential services. Investigate and monitor property disrepair issues, ensuring cases are progressed within agreed timescales. Liaise with accommodation providers, landlords, contractors, and internal stakeholders to ensure repairs are completed to the required standard. Support the management of legal disrepair claims and work closely with relevant teams to minimise risk to the council. Carry out follow-up inspections to verify the quality and completion of repair works. Maintain accurate inspection records, reports, and photographic evidence. Monitor provider performance and contribute to service improvements. About You To be successful in this role, you will have: Experience conducting property or housing inspections. Knowledge of repairs, maintenance, housing standards, and building defects. Experience managing disrepair issues and property-related complaints. Strong report writing and record-keeping skills. Excellent communication and stakeholder management abilities. The ability to work independently and manage a varied workload. Local authority or social housing experience would be advantageous. Apply If you have experience in housing inspections, property maintenance, building surveying, or housing standards and are looking for your next interim opportunity within a Local Authority, we would like to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Placement Officer Croydon Council | 3 Positions Available 📍 Location: Croydon (Hybrid Working) 🏢 Working Pattern: Minimum 3 days per week in the office ⏰ Hours: 36 hours per week 📅 Contract: 7-Month Contract 💷 Pay Rate: £21.41 per hour PAYE or £28.40 per hour Umbrella About the Role We are seeking three experienced Placement Officers to join Croydon Council's Temporary Accommodation Placement Team. This is a busy, fast-paced role that plays a vital part in supporting homeless households by securing suitable emergency, temporary and private rented accommodation. You will work closely with applicants, landlords, accommodation providers and internal teams to ensure placements are made quickly, safely and in line with statutory requirements and homelessness legislation. Key Responsibilities Place homeless households into emergency, temporary and private rented accommodation. Assess accommodation suitability and complete risk assessments. Match households to appropriate accommodation based on need, risk and eligibility. Conduct tenancy and licence sign-ups, explaining agreements and responsibilities. Source and secure emergency nightly accommodation through daily liaison with providers. Work with landlords and procurement teams to increase accommodation availability. Minimise void periods by ensuring properties are re-let promptly. Manage placement refusals, repairs, complaints and customer enquiries. Maintain accurate records, placement data and performance information. Support vulnerable residents through referrals to safeguarding and support services. Ensure accommodation meets health and safety standards and has valid compliance certification. Assist with the discharge of homelessness duties through suitable accommodation offers. Provide clear housing advice and manage customer expectations effectively. Support new team members and deputise for the Team Leader when required. About You You will have: Experience within homelessness, housing options, temporary accommodation or housing management services. Good knowledge of homelessness legislation and housing law. Experience assessing housing needs and managing accommodation placements. Strong customer service, negotiation and case management skills. Experience liaising with landlords, accommodation providers and external agencies. The ability to prioritise workloads and make sound decisions under pressure. Excellent communication, administrative and record-keeping skills. A commitment to supporting vulnerable residents and delivering positive housing outcomes. Reporting To Temporary Accommodation Placement Team Leader Why Apply? This is an excellent opportunity to join a high-performing housing team and make a tangible difference to the lives of residents facing homelessness. The role offers a competitive rate, hybrid working, and the opportunity to contribute to an essential frontline service. Apply today for this 7-month contract opportunity Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Maintain the company's complaints log and analyse data to identify trends, lessons learned, and opportunities to improve services. Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, on-going temp contract £15. We are curre

Complaints Handler / Officer - Repairs and Maintenance in Social Housing.

Complaints Officer - Temp to Perm Location: Croydon Pay: £18. We're looking for an experienced Complaints Officer to join a busy team in Croydon on a temp-to-perm basis. Liaise with internal teams and other stakeholders to resolve complaints.

4Recruitment Services are seeking a Housing Officer to work for a housing association based in Morden. You will help deliver improved responsive services to residents, manage a range of projects and cases, see issues through to resolution, and support customers who may be vulnerable. This is a Housing Officer role with a strong focus on housing management, tenancy services and neighbourhood work. We are specifically looking for candidates with relevant experience in these areas, who are confident managing a varied caseload and working directly with residents to deliver effective, responsive services. This is a customer-facing Housing Officer role requires you to attend the Morden office and visit residents’ homes and other locations as needed. The role offers hybrid working, with 2 days from home and the remaining days based at the Morden office or in the community, depending on customer and business needs. DUTIES AND RESPONSIBILITIES INCLUDE: Conducting new tenancy sign-ups and customer needs assessments. Supporting the handover of regeneration properties. Managing resident enquiries, cases and housing-related issues through to resolution. Investigating and resolving complaints, ensuring appropriate actions are completed. Supporting residents across blocks or estates when services are disrupted and helping coordinate the restoration of services. Organising and delivering estate events and resident engagement activities. Coordinating responses to customers by working closely with the Neighbourhood Response, Customer Service and Clarion Response teams. Supporting vulnerable residents, identifying their needs and ensuring appropriate support is provided. Working collaboratively with internal departments and external partners to resolve complex issues. Managing competing priorities while maintaining a high standard of customer service. ESSENTIAL REQUIREMENTS INCLUDE: An experienced Housing Officer with a strong understanding of housing management and tenancy services. You are likely to have experience in: Tenancy management and housing services. Neighbourhood management. Managing a varied housing caseload. Dealing with resident enquiries and complaints. Customer engagement and community-based housing services. Working collaboratively with different teams to resolve issues. Managing projects and taking ownership of cases from start to finish. You will be a confident communicator who can build positive relationships with residents and colleagues. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email

Housing Environmental Health Officer Croydon | £50 per hour Umbrella | London Local Authority A London Local Authority is seeking an experienced Housing Environmental Health Officer to join its Private Sector Housing team. The role will focus on improving housing standards, protecting residents and taking enforcement action where landlords and agents fail to comply with legislation. You will investigate complaints, undertake proactive inspections, support property licensing schemes and supervise up to six staff. Key Responsibilities Inspect private sector properties and identify hazards using HHSRS. Take statutory enforcement action, including prosecutions where required. Investigate housing complaints and complex cases. Advise landlords, tenants, agents and other stakeholders. Deal with property licensing, drainage, public health, pest control and fire safety issues. Prepare schedules of works, costings and plans. Lead and support proactive housing enforcement projects. Supervise up to six staff. About You Fully qualified Environmental Health Officer. Extensive experience in private sector housing enforcement. Strong knowledge of housing legislation, HHSRS and property licensing. Experience dealing with housing hazards, drainage, public health and pest control. Excellent communication and report-writing skills. Previous supervisory experience desirable

Placement Officer Croydon Council | 3 Positions Available Location: Croydon (Hybrid Working) Working Pattern: Minimum 3 days per week in the office ⏰ Hours: 36 hours per week Contract: 7-Month Contract Pay Rate: £21.41 per hour PAYE or £28.40 per hour Umbrella About the Role We are seeking three experienced Placement Officers to join Croydon Council's Temporary Accommodation Placement Team. This is a busy, fast-paced role that plays a vital part in supporting homeless households by securing suitable emergency, temporary and private rented accommodation. You will work closely with applicants, landlords, accommodation providers and internal teams to ensure placements are made quickly, safely and in line with statutory requirements and homelessness legislation. Key Responsibilities Place homeless households into emergency, temporary and private rented accommodation. Assess accommodation suitability and complete risk assessments. Match households to appropriate accommodation based on need, risk and eligibility. Conduct tenancy and licence sign-ups, explaining agreements and responsibilities. Source and secure emergency nightly accommodation through daily liaison with providers. Work with landlords and procurement teams to increase accommodation availability. Minimise void periods by ensuring properties are re-let promptly. Manage placement refusals, repairs, complaints and customer enquiries. Maintain accurate records, placement data and performance information. Support vulnerable residents through referrals to safeguarding and support services. Ensure accommodation meets health and safety standards and has valid compliance certification. Assist with the discharge of homelessness duties through suitable accommodation offers. Provide clear housing advice and manage customer expectations effectively. Support new team members and deputise for the Team Leader when required. About You You will have: Experience within homelessness, housing options, temporary accommodation or housing management services. Good knowledge of homelessness legislation and housing law. Experience assessing housing needs and managing accommodation placements. Strong customer service, negotiation and case management skills. Experience liaising with landlords, accommodation providers and external agencies. The ability to prioritise workloads and make sound decisions under pressure. Excellent communication, administrative and record-keeping skills. A commitment to supporting vulnerable residents and delivering positive housing outcomes. Reporting To Temporary Accommodation Placement Team Leader Why Apply? This is an excellent opportunity to join a high-performing housing team and make a tangible difference to the lives of residents facing homelessness. The role offers a competitive rate, hybrid working, and the opportunity to contribute to an essential frontline service. Apply today for this 7-month contract opportunity Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Resident Liaison Officer (RLO) Location: Sutton Contract: 40 Weeks Start Date: 27th July 2026 About the Role We are seeking an experienced and proactive Resident Liaison Officer (RLO) to join our clients team on a 40-week social housing refurbishment project commencing on 27th July 2026. The project involves the external and internal refurbishment of approximately 100 occupied residential properties across multiple apartment blocks. As the primary point of contact between residents, the client, and the site team, you will play a key role in ensuring excellent communication, minimising disruption, and maintaining high levels of resident satisfaction throughout the works. Project Scope The refurbishment programme includes: Roofing works Window replacements Internal decorations Associated refurbishment works to occupied social housing properties Key Responsibilities Act as the main point of contact for residents before, during, and after planned works. Build and maintain positive relationships with residents, client representatives, and the site management team. Carry out resident consultations and property visits prior to works commencing. Issue notifications, newsletters, appointment letters, and programme updates. Coordinate access arrangements with residents and site operatives. Record and manage resident queries, concerns, complaints, and compliments, ensuring prompt resolution. Identify and provide additional support for vulnerable residents, escalating concerns where appropriate. Monitor resident satisfaction and complete customer care surveys. Attend site meetings and provide regular reports on resident engagement and project progress. Maintain accurate records and ensure all resident communications are documented. Work closely with the Site Manager and Project Manager to ensure works are delivered safely, efficiently, and with minimal disruption. Essential Requirements Previous experience as a Resident Liaison Officer within social housing, planned maintenance, or refurbishment projects. Strong communication and interpersonal skills. Experience working on occupied residential properties. Excellent organisational and administrative abilities. Ability to manage difficult conversations professionally and empathetically. Competent in Microsoft Office, including Outlook, Word, and Excel. Desirable Experience working on roofing, window replacement, or internal refurbishment programmes. Knowledge of social housing environments and resident engagement best practices. CSCS card (desirable but not essential)

Adecco are recruiting on behalf of a Local Authority for a Contracts Management Officer. Location: Croydon Hours: Full Time, 36 hours per week Pay Rate: £21.41 per hour PAYE or £28.40 per hour Umbrella Contract: Temporary OngoingAre you an experienced housing, property compliance, or contracts professional looking for your next opportunity within local government? We are seeking a Contracts Management Officer to support the delivery and monitoring of temporary accommodation contracts, ensuring accommodation providers meet contractual obligations, property standards, and health and safety requirements. This is an excellent opportunity to play a vital role in supporting vulnerable residents by ensuring temporary accommodation remains safe, compliant, and fit for purpose. Key Responsibilities Manage and monitor contracts with temporary accommodation providers to ensure compliance with agreed standards and contractual requirements. Review and approve key compliance documentation, including: Gas Safety Certificates Electrical Safety Certificates Fire Risk Assessments Energy Performance Certificates Other statutory health and safety documentation Conduct inspections of temporary accommodation properties, identifying defects, disrepair issues, and compliance concerns. Investigate complaints relating to property standards, repairs, and health and safety matters, ensuring providers take appropriate corrective action. Work closely with accommodation providers, landlords, managing agents, and internal teams to resolve property and contractual issues. Monitor provider performance and recommend appropriate actions where contractual obligations are not being met. Maintain accurate records and data across housing management systems and compliance databases. Produce reports, performance information, responses to enquiries, and support service improvement initiatives. About You We are looking for candidates with: Experience working in housing, property compliance, contract management, temporary accommodation, homelessness, or a related field. Knowledge of housing legislation, landlord and tenant responsibilities, and property compliance requirements. Experience carrying out property inspections and assessing accommodation standards. Strong understanding of health and safety compliance, including gas, electrical, fire safety and related property regulations. Excellent communication and stakeholder management skills. Strong organisational skills with the ability to manage a varied workload and competing priorities. Experience producing reports and maintaining accurate records using IT systems and databases. Apply Now If you have experience in housing compliance, property inspections, contract management, homelessness services, or temporary accommodation management, we'd love to hear from you. Apply today with your updated CV to be considered for this exciting opportunity. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Resident Liaison Officer (RLO) - Planned Works Location: Merton (Surrey) Rate: Up to £22 per hour Contract: Long-Term Temporary Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term planned works programme in Merton, Surrey. This is a fantastic opportunity for an experienced RLO looking for a long-term temporary position, working across a mixture of planned works and closely with residents, site teams and the client to ensure works are communicated effectively and delivered with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the planned works programme. Carry out resident visits, pre-start meetings and regular communication throughout the works. Explain the scope and programme of works clearly to residents. Arrange access and appointments with residents and ensure works can progress efficiently. Identify and support vulnerable residents, putting appropriate measures in place where required. Manage resident queries, concerns and complaints, ensuring issues are resolved promptly. Liaise closely with site managers, supervisors, contractors and client representatives. Maintain accurate records of resident communications, visits, appointments and feedback. Attend site and client meetings, providing updates on resident issues and satisfaction. Help minimise disruption to residents and maintain strong relationships throughout the programme. Promote excellent customer service and resident engagement. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar. Experience working on planned works or refurbishment projects, ideally within social housing. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Confident dealing with residents, contractors and client representatives. Good IT and administrative skills. Full UK driving licence preferred. A proactive, professional and customer-focused approach. If you are an experienced RLO looking for a new opportunity in Merton, Surrey, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, on-going temp contract £15.00 - £15.86 per hour (40 hour week) We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on an on-going temporary contract. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service. Duties and Responsibilities Respond to customer care issues and expressions of dissatisfaction. Create action plans to ensure complaints are resolved effectively. Proactively respond to concerns at the earliest stage to prevent escalation where possible. Investigate and register all complaints, reporting in accordance with company and client procedures. Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients informed of outcomes. Maintain the company's complaints log and analyse data to identify trends, lessons learned, and opportunities to improve services. Arrange appointments for any follow-up works required and ensure these are completed to the resident's satisfaction. Arrange compensation or goodwill gestures where appropriate, subject to approval by the Customer Service Manager / Divisional Manager. Respond to expressions of dissatisfaction received via the text message service within agreed timescales and ensure issues are addressed. Ensure resident telephone surveys are conducted and recorded, taking appropriate action based on feedback. Produce a monthly report outlining survey findings and actions taken to address any issues identified. Key Experience Previous experience working in a customer service environment is essential. Experience working with Local Authorities or Registered Housing Providers is desirable. Proven ability to work in a busy environment and meet challenging deadlines. Knowledge of Reactive Maintenance Services is desirable. You will be working for a modern, forward-thinking organisation that believes the strengths, skills, and personalities of its people are key to the group's success. Please apply online now

Adecco are recruiting on behalf of a Local Authority for an experienced Housing Inspection Officer to join their Housing team. Location: Croydon Contract: Temporary Hours: Full Time, Monday to Friday Rate: TBC This is an excellent opportunity for a housing professional with experience in property inspections, repairs, maintenance, and disrepair management to help ensure temporary accommodation meets the required standards and remains safe, compliant, and fit for occupation. The Role As a Housing Inspection Officer, you will be responsible for carrying out inspections of temporary accommodation properties, identifying repair and maintenance issues, monitoring accommodation standards, and ensuring providers deliver high-quality housing services. You will play a key role in supporting the council's obligations around property condition, compliance, and resident safety. Key Responsibilities Conduct routine and responsive inspections of temporary accommodation properties. Identify repair, maintenance, and refurbishment requirements and monitor corrective actions. Carry out stock condition inspections to assess building elements, fixtures, fittings, and essential services. Investigate and monitor property disrepair issues, ensuring cases are progressed within agreed timescales. Liaise with accommodation providers, landlords, contractors, and internal stakeholders to ensure repairs are completed to the required standard. Support the management of legal disrepair claims and work closely with relevant teams to minimise risk to the council. Carry out follow-up inspections to verify the quality and completion of repair works. Maintain accurate inspection records, reports, and photographic evidence. Monitor provider performance and contribute to service improvements. About You To be successful in this role, you will have: Experience conducting property or housing inspections. Knowledge of repairs, maintenance, housing standards, and building defects. Experience managing disrepair issues and property-related complaints. Strong report writing and record-keeping skills. Excellent communication and stakeholder management abilities. The ability to work independently and manage a varied workload. Local authority or social housing experience would be advantageous. Apply If you have experience in housing inspections, property maintenance, building surveying, or housing standards and are looking for your next interim opportunity within a Local Authority, we would like to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Senior Contact Centre officer Location: Southwest London Working Pattern: Hybrid Salary: 33,000 - 36,000 Contract: Permanent, Full-time About the Role Hyperion Partners are supporting a leading community housing provider with the recruitment of a Senior Contact Centre Officer to join their Property Services team. We are looking for an experienced, confident and customer-focused individual to take responsibility for the day-to-day operation of the Contact Centre, while also providing guidance and support to a team of three Contact Centre Officers. This is a hands-on, frontline role. You will continue to handle customer enquiries and support residents directly, while overseeing workloads, quality, performance and service standards across the team. The successful candidate will be proactive, organised and solution-focused, with strong experience in customer service and contact centre environments. They will be confident using their own initiative, supporting colleagues and taking ownership of complex customer issues. Key Responsibilities • Take day-to-day responsibility for the Contact Centre service, overseeing workloads and ensuring calls, emails and customer enquiries are dealt with efficiently, professionally and within agreed timescales., • Provide day-to-day guidance, support and direction to three Contact Centre Officers, helping colleagues manage their workloads, develop their customer service skills and maintain high service standards., • Act as an escalation point for complex, sensitive or challenging customer enquiries, supporting colleagues to resolve issues while ensuring residents receive clear, professional and empathetic communication., • Handle high volumes of calls and customer enquiries, ensuring repairs and property-related enquiries are accurately recorded, appropriately triaged and progressed., • Monitor team performance against KPIs, SLAs, first-contact resolution and customer satisfaction targets, identifying areas for improvement and supporting the team to achieve required standards., • Review customer interactions and provide constructive feedback, coaching and support where required, helping to maintain consistency and quality across the Contact Centre., • Monitor shared inboxes and communication channels, ensuring enquiries are allocated appropriately and responded to within agreed timescales., • Support the coordination and progression of repairs by working closely with residents, contractors, surveyors and the wider Property Services team, while identifying and escalating service failures or delays., • Identify recurring issues, customer concerns and opportunities for service improvement, providing feedback to management and contributing to improvements in the resident experience., • Support vulnerable residents and ensure safeguarding, welfare and emergency concerns are identified and escalated appropriately, while maintaining confidentiality and professionalism., • Provide support and administrative cover for Damp & Mould cases, ensuring reports are accurately recorded and referred to the appropriate team, and assist with complaints, service improvements and performance reporting., • Build strong working relationships with residents, colleagues, contractors and internal teams, providing additional support to the wider Property Services function when required. About You We are looking for an experienced customer service or contact centre professional who is ready to take the next step in their career and provide day-to-day leadership to a small team. You will ideally have: • Strong experience in a contact centre or high-volume customer service environment, with excellent telephone and communication skills., • Experience within social housing, housing repairs, property services or a similar environment is highly desirable, with a good understanding of the customer journey., • Previous experience supervising, mentoring or supporting customer service colleagues, with the confidence to provide guidance, feedback and day-to-day direction., • Experience working to KPIs, SLAs and customer satisfaction targets, with the ability to monitor performance and identify opportunities for improvement., • Experience handling complex, challenging or escalated customer enquiries, with a calm, professional and empathetic approach., • Strong organisational and time-management skills, with the ability to prioritise workloads, manage competing demands and support others in a busy environment., • Strong IT and CRM/customer management system experience, with excellent attention to detail and accurate record keeping., • The confidence to make decisions, use initiative and take ownership of customer issues, together with a proactive approach to problem-solving and service improvement., • The ability to build strong working relationships with residents, colleagues, contractors and internal teams while maintaining a consistently high standard of customer service. Why Join? This is an excellent opportunity for an experienced Contact Centre Officer or Senior Customer Service professional to take on a hands-on senior position within a leading community housing provider. You will have responsibility for supporting a small team while remaining actively involved in frontline customer service. This is a key role in ensuring residents receive a consistent, responsive and high-quality service. If you are an experienced customer service professional who enjoys supporting others, solving problems and taking ownership, we would love to hear from you. Apply now to find out more about this Senior Contact Centre Officer opportunity

Housing Officer Pay: £23.30 Umbrella / £18.39 PAYE Location: Morden, London (SM4 5BE) Working Pattern: Hybrid (3 days office/site, 2 days home working) The Role We're looking for a customer-focused Housing Officer to provide an excellent housing management and resident support service. Instead, you'll act as a key point of contact for residents, helping to resolve issues, support vulnerable customers, and ensure services are delivered effectively. This is a varied and rewarding position where no two days are the same. One day you may be carrying out tenancy sign-ups and needs assessments, while the next you could be resolving complaints, supporting residents affected by service disruptions, coordinating with internal teams, or delivering community engagement events. Key Responsibilities Support residents with tenancy, housing, and neighbourhood-related enquiries. Carry out sign-ups, resident onboarding, and customer needs assessments. Assist with property handovers and regeneration projects. Manage and resolve customer complaints and complex cases. Provide practical support to vulnerable residents and signpost to relevant services. Coordinate responses between housing, repairs, customer service, and neighbourhood teams. Keep residents informed during service disruptions and improvement works. Organise and attend resident meetings, estate visits, and community events. Build positive relationships with residents and other stakeholders. Maintain accurate records and ensure excellent customer service standards are met.About You Experience in a Housing Officer, Tenancy Officer, Resident Liaison Officer, Neighbourhood Officer, or similar role. Strong customer service and complaint-handling skills. Experience supporting vulnerable customers and managing sensitive situations. Excellent communication and relationship-building abilities. Organised, proactive, and able to manage a varied caseload. Committed to delivering positive outcomes for residents and communities.To apply for the Housing Officer position, please submit your CV detailing your relevant experience

Purpose of the assignment Service Designer (Interim) The interim Service Designer will work with priority service areas to understand current customer journeys, operational processes, pain points and demand drivers. The role will map high-level as-is and to-be processes and identify practical changes that improve customer experience, reduce avoidable demand, reduce officer time, improve hand-offs and support delivery of MTFS savings targets. The role is not limited to access routes or digital channels. It covers any service process, workflow, hand-off, communication, data, form, script, policy interpretation, staff guidance or operational practice that may create avoidable contact, delay, rework, repeat chasing or unnecessary cost. 2. Principal accountabilities Service Designer (Interim) work with priority services to understand current customer journeys, operational workflows and process pain points produce high-level as-is and to-be process maps for selected services, journeys or operational processes identify avoidable demand, repeat contact, unnecessary officer effort, rework, delay, complaints, poor hand-offs and unclear ownership identify low-effort, high-impact opportunities for service improvement, demand reduction, time saving and cost avoidance recommend improvements to process, people, policy application, digital routes, staff guidance, data, content, forms, scripts, customer updates and management controls support services to prioritise changes based on customer impact, operational impact, officer time saved, deliverability, cost, benefit and MTFS contribution translate findings into agreed actions for the CAST delivery plan, internal tracker, benefits log and service BAU improvement plans. 3. Required skills and experience service design, business analysis, process improvement, lean/service improvement or user-centred design experience ability to map as-is and to-be journeys, processes, workflows and hand-offs ability to work with service managers, subject matter experts and frontline staff to identify practical improvements experience using data and qualitative insight to identify customer needs, failure demand, officer effort, rework and pain points ability to translate research into clear, practical recommendations with owners, actions and benefits technical understanding of digital channels, forms, web content and accessibility, where these affect demand or customer experience ability to identify opportunities for demand reduction, officer-time reduction, cost avoidance and MTFS support strong facilitation, communication and stakeholder engagement skills ability to produce concise, visual and practical outputs that can be implemented by services local government, public sector or customer service experience is desirable. TPBN1_UKTJ

You’ll work closely with the Complaints Team, to resolve complaints about our loans, cards and auto-finance products, as well as be responsible for feeding back to both frontline and product teams on product and process improvements across the Operations Team and wider Lendable business. You will

Lendable to hire for this role.Lendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world's leading fintech companies and are off to a strong start:.One of the UK's newest unicorns with a team of just over 700 people.Backed

This is an excellent opportunity for an organised and detail-focused administrator to support the management of resident complaints and Housing Ombudsman correspondence. The role will primarily involve managing the complaints inbox, administering Housing Ombudsman portal messages and ensuring inform

Lendable to hire for this role.Lendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world's leading fintech companies and are off to a strong start:.One of the UK's newest unicorns with a team of just over 700 people.Backed

What you'll be doing: Managing stage 1 complaints as the first and last point of contact for residents, keeping them updated throughout the process Logging all complaints, compliments and MP and Councillor enquiries, ensuring they are investigated and resolved in a timely manner with l

Adecco are currently recruiting for an experienced Customer Relations Officer (Complaints) to join a busy public sector organisation in West London. This role sits within a dedicated Customer Relations team and focuses on handling complex complaints and enquiries relating to Adult Social Care, Child

Customer Resolution Officer (£37,152 per annum, full time, permanent) Job Role We're looking for a passionate Customer Resolution Officer to work within our dedicated team to investigate and respond to customer feedback and complaint resolution. This is a key role taking learning from complain

Customer Resolution Officer (£37,152 per annum, full time, 6 months fixed-term) Job Role We're looking for a passionate Customer Resolution Officer to work within our dedicated team on a 6 month fixed term contract to investigate and respond to customer feedback and complaint resolution. This

Handles customer complaints in social housing, investigating issues and communicating outcomes to stakeholders.

The Resident Liaison Officer will handle complaints, visit tenants, and advise on repairs.

Hotel Receptionist - Bloomsbury.Imperial London Hotels Group based at.Shifts 07:30-16:00/ 11:30-20:00/ 13:00-21:30.Do you love meeting new people and sparking conversations?.Are you a friendly and organised team player with a knack for making others feel at ease?.Do you thrive in a fast-paced enviro

Are you a friendly person who can warmly welcome our guests? Have you got strong communication skills?.A fantastic opportunity has arisen for a receptionist to join our team.As front-of-house, it is essential that you are able to provide outstanding customer service and support to our guests whilst

Spa Receptionist - City of London.Situated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Ned's Club, a private members' space, gym and rooftop, alongside a public spa, ten restaurants and bars and 250 hotel bedrooms.Do you want to join one of the best places to wo

By joining Sedgwick, you'll be part of something truly meaningful.It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected.We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance.Here, there’s no limit to

With a diverse team of Compliance professionals supporting all areas of our business around the globe, the Global Financial Crimes Compliance (GFCC) team is responsible for developing and implementing the processes and standards to drive the Firm's anti-financial crime agenda.As a Senior Associate i

By joining Sedgwick, you'll be part of something truly meaningful.It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected.We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance.Here, there’s no limit to

The officer or investigator who kept digging past the obvious answer.

Sports Receptionist - Lanzarote, Canary Islands (Spain).Come work at the world's biggest sports resort .Club La Santa is the world’s biggest sports resort – and we continue to set the standard for active and fun holidays.At Club La Santa, guests can enjoy more than 80 different sports on state

Job-ID: 229820c7-e790-4151-913c-e6cb78a0ac8eLocation: LondonSalary: 71027 - 79551 GBPType: Full timePosted: 2026-09-02Contact: talent.Klarna, briefly At Klarna, we're building an everyday finance network, helping over 120 million consumers across 26 countries save time and money, and worry less abou

About LendableLendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world’s leading fintech companies and are off to a strong start:One of the UK’s newest unicorns with a team of just over 700 peopleAmong the fastest-grow

Have previous exposure to problem-solving and client complaints.

Receptionist - Cecconi's Mayfair, Central London.Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive.With a strong focus on discretion, efficiency, and elegance.Team meal whilst on shift prepared

Club Receptionist - Richmond upon Thames, London.Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.Our people are the creators that bring the space to life.We're a tea

Night Receptionist - Bedford Hotel - Bloomsbury, London.Imperial London Hotels Group based at.Do you love meeting new people and sparking conversations?.Are you a friendly and organised team player with a knack for making others feel at ease?.Do you want to work in a unique, family-run hotel?.If so,