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DUTY MANAGER - LUXURY RESIDENTIAL Location: West London | Salary: £35,000-£37,000 DOE | Shifts: 4 on / 4 off | Immediate Start PossibleJoin a major new and growing residential community and lead a busy front-of-house team, ensuring exceptional resident experience. Perfect for candidates from hotels or premium hospitality who thrive in fast-paced, high-standard environments, with strong management experience.ROLE HIGHLIGHTS: • Lead concierge/front-of-house team, • Drive service standards & resident satisfaction, • Manage rotas, holidays, sickness & lateness, • Oversee day-to-night handovers, • Handle high-volume operational workload, • Work with site leadership to streamline operations, • 4 on / 4 off (day-based rotation), • Hours likely 7am-7pm or 8am-8pm, • Thrives under pressure & leads from the front, • Operationally resilient & proactive, • Maintains high standards consistently, • Hotel or high-end service experience preferred, • Health & Wellbeing: Health Cashback Scheme, Health Support, Well-being Apps & Free Counselling, • Financial Security: Group Life Insurance, • Career Growth: Annual Salary Reviews & Career Progression Training, • Lifestyle Perks: Gym & Retail Discounts, • Learning & Leisure: Shared Audible & Kindle Library, • Lead a high-performing team in a flagship residential development, • Real operational ownership & visible impact, • Busy, rewarding role with growth potential, • Immediate start available

Exciting Opportunity Alert! Join Rendall & Rittner as an Assistant Estate Manager! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for an Assistant Estate Manager. This is an incredible career opportunity with a fantastic package. Position: Assistant Estate Manager Location: Paddington Gardens, London, W2 1AW Working Hours:Monday to Friday 0830 – 1700 Salary: £40,000 - £45,000 per annum (depending on experience) Contract: A permanent position that offers stability and room for growth. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Time Off: Enjoy 25 days of holiday plus national holidays. Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house ‘TSS’ temp team. Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. * Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Development Details: This role is based at Paddington Gardens, a luxury modern residential development comprising four high-rise buildings and around 355 private apartments. The estate features a school, hotel, retail units, secure underground parking, and beautifully landscaped gardens - all within walking distance of Paddington Station. Key Responsibilities and Requirements: As an Assistant Estate Manager at Rendall & Rittner: • Assist and deputise for the Estate Manager, ensuring seamless day-to-day operations across the development., • Support the Estate Manager with contractor management, RAMS review, permits to work etc., • Champion a five-star resident experience across all touchpoints, setting and maintaining the highest service standards throughout the development., • Ensure full compliance with Health & Safety regulations, carrying out required inspections and maintaining a safe environment for all., • Act as a point of escalation for resident queries, complaints and requests, ensuring all matters are resolved promptly, professionally and to the resident's satisfaction., • Ensure all front-of-house areas, communal spaces and service interactions consistently reflect the premium nature of Paddington Gardens., • Implement and enforce the standard operating procedures (SOPs), ensuring compliance from all team members at all times., • Line manage the day and night concierge staff and security, providing clear direction, support and day-to-day leadership., • Address performance or conduct issues in a timely and constructive manner, in line with company HR policies., • Build a motivated, engaged team culture focused on continuous improvement, accountability and pride in the development., • Support budgeting, financial reporting and any ad hoc reporting requirements for the development. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on for more insights, or visit our for a full list of current openings "Ref #LI-SK1." Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. *Some developments vary. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!

Our client is currently seeking an experienced Night Concierge to join the team at a residential development in North West London. Rota: 4 on 4 off, 7pm - 7am Main duties: • Deliver excellent customer service to all residents., • Greet all residents professionally and courteously., • Proactively anticipate resident's needs., • Aid and engage with all guests/residents and colleagues within the development., • Always act as an ambassador for the company., • Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner., • Verify all visitors, suppliers and contractors., • Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system., • Carry out regular building checks and log/report any maintenance that is required through the correct channels., • Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority., • Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these., • Ensure the communal areas are always kept clean, tidy, and presentable., • Report any incidents, problems, or complaints to the appropriate manager in a timely manner., • Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing., • Complete the am/pm/overnight operational reports and handover and report any operational issues., • Experience in Residential or 5* Hotels., • Reliable and timekeeping., • Immaculate presentation., • Strong written and verbal communication skills in English., • Have excellent communication skills., • Experience in the highest level of customer service.

Part-Time Concierge - Residential Development Hours: Thursday & Friday, 08:00-16:00 We are seeking a reliable and proactive Part-Time Concierge/Porter to support the day-to-day running of a residential building, ensuring high standards of cleanliness, safety, and resident service. Key Responsibilities • Be present and available within the building during working hours, • Monitor all areas of the building including entrances, common parts, and parking areas, • Carry out daily inspections of all communal areas (roof to basement), • Ensure cleanliness and presentation of all common parts (lobbies, lifts, carpets, exterior entrances, windows, etc.), • Collect and dispose of rubbish from communal areas daily, • Manage parcel handling and basic resident assistance when required, • Maintain security of doors, gates, lighting, and building systems, • Monitor contractors on site and ensure communal areas are kept clean and tidy, • Report maintenance issues, defects, and incidents to the Managing Agent, • Keep accurate daily logbooks of incidents, contractors, and building activity, • Assist with seasonal duties (e.g. gritting/salt during icy conditions), • Monitor parking areas and report any misuseCompliance & Safety, • Conduct regular fire safety checks and follow emergency procedures, • Ensure lifts, alarms, lighting, and security systems are operational, • Report hazards, flooding, break-ins, or emergencies immediately, • Maintain awareness of resident safety and building security at all timesGeneral Requirements, • Professional, reliable, and calm under pressure, • Strong attention to detail and observational skills, • Good communication and customer service approach, • Smart appearance and adherence to uniform standards, • Able to act with common sense, discretion, and responsibilityBenefits, • Competitive salary, • Statutory pension scheme, • Standard holiday allowance, • Structured working hours, • Stable permanent employment, • Supportive team environment, • Career development opportunities within a high-quality residential setting

Hello and welcome! If you are interested in joining a fast growing, recently funded company where you will own a well compensated role and a meaningful stake - this is for you. DealFlowAgent is the first AI-native M&A advisory firm helping owners of essential services businesses sell for higher valuations in shorter timeframes. We are the first firm of our kind that specialises on mission critical sectors such as fire safety, HVAC, security, electrical services, installation and maintenance, specialist clinics, dentists, vets and care homes. We have a fast growing network of active business buyers ready to meet these business owners. We have recently raised $750,000 in seed funding and are backed by investors behind companies including Uber (4000x uplift from seed to IPO), Canva, SpaceX and 40+ unicorns. Your Job Role You will be an end to end dealmaker role, not a back-room analyst role. You will own sell-side campaigns end to end for business owners selling companies they have often spent decades building. You will be client-facing, buyer-facing and responsible for keeping transactions moving from onboarding through to close. The role suits someone who has real transaction experience, enjoys buyer management, builds trust quickly with founders and wants more upside than a traditional advisory seat can offer. What You’ll Do 60 to 80% of the work you used to do manually is automated through our propietary 'AI Deal Concierge'. This allows you to manage a portfolio of sell-side clients across the full transaction process, including onboarding, valuation work, buyer strategy, deal preparation, buyer outreach, pipeline management, diligence, negotiation and close. You will review and improve CIMs, teasers, buyer lists and deal materials produced with support from our internal systems. The goal is not to replace judgement with technology. The goal is to remove low-value admin so you can spend more time advising clients, managing buyers and driving competitive tension. You will work directly with business owners, many aged 40 to 85, who are making one of the biggest decisions of their lives. That means you need warmth, commercial judgement, patience, structure and the confidence to push back when needed. What Good Looks Like You probably have 3+ years of transaction experience across M&A advisory, corporate finance, investment banking, business brokerage, corporate development, private equity, or another deal-heavy environment. You do not need to have held the exact title before. What matters is that you have been close to real transactions and understand how deals move, stall and close. Strong candidates will have evidence of: • Managing clients, buyers, sellers, investors, or senior stakeholders directly, • Working on sell-side or buy-side transactions with real responsibility, • Running or supporting buyer outreach, buyer qualification and pipeline management, • Communicating clearly with business owners and senior decision-makers, • Following up fast and keeping multiple moving parts under control, • Staying organised without needing constant supervision, • Being low ego, hands-on and willing to get stuck into the details, • Being open to using AI tools and systems to improve the M&A process AI experience is useful, but it is not the main requirement. The main requirement is that you are a credible deal person who is open-minded, organised and fast-moving. Compensation The package is designed for someone who wants meaningful upside. • Base salary: £72k to £80k. Could be higher for the right candidate., • Commission 10% to 15% per closed deal, depending on involvement and performance, • Realistic OTE £250,000 in year 1. Could be north of £450k if exceptional., • Equity: meaninful EMI options, 3-year vest, 3-month cliff, full acceleration on exit. It's unheard of to offer 3 months but I want you to get access to equity options soon so you can be really part of the company. Our target deal range is typically £2M to £50M enterprise value, with advisory fees ranging from £80k to £700k per deal. One of the many exciting aspects of the role and company is that we are systemising the process so we can more predictable timelines e.g. 12 to 20 weeks end to end. Location UK-based candidates are preferred - although we are expanding to the USA eventually. London based office 1 to 3 days per week is ideal. We care more about quality than postcode, but regular access to London is a strong advantage because this is a founding-team role. Apply If Apply if you are a hands-on deal professional who wants to help build a category defining M&A advisory firm from the ground up. If this role feels slightly too senior or slightly too junior, apply anyway if you have real transaction experience, strong client confidence and the appetite to own deals end to end. Do not apply if you only want a pure analyst role, dislike buyer outreach, avoid client conversations, or need a highly structured corporate environment to do your best work. Thank you! We look forward to seeing your applications. If in doubt, still apply.

Company Description BLACKLINE is an exclusive private membership platform designed to provide an exceptional experience in aesthetics, wellness, fitness, and personal care across London. We pride ourselves on a meticulously curated network of top-tier operators to meet members' high standards. With a focus on personalized attention, BLACKLINE offers a seamless and bespoke experience. Membership is granted selectively, catering to individuals who value excellence and exclusivity. 🧠 Technical Co-Founder / CTO — BLACKLINE Overview BLACKLINE is a private, invite-only membership across London focused on health, beauty, and personal care. We are building a concierge layer powered by AI — designed to handle booking, coordination, and member preferences across messaging and voice, with the standard and discretion expected of a private members’ network. This is not a typical startup role. We are building infrastructure for experience, not a product for scale. ⸻ What You’ll Build You will architect and ship the BLACKLINE Concierge Agent, operating across: 1. WhatsApp (Primary Interface) • Natural conversation handling (LLM-driven), • Booking coordination with providers, • Memory of member preferences, • Context-aware responses (time, location, history) 2. Voice (Phone Concierge) • Real-time conversational agent, • Natural, human-like voice (e.g. ElevenLabs or equivalent), • Call handling (inbound + outbound), • Seamless escalation to human when required 3. Backend Intelligence Layer • User profiles + preference memory, • Provider availability + scheduling logic, • Workflow orchestration (requests → bookings → confirmations), • CRM integration ⸻ Core Responsibilities • Design and build the end-to-end AI concierge system, • Select and integrate LLMs, voice models, and orchestration frameworks, • Build WhatsApp automation (e.g. via Twilio, Meta APIs, or equivalent), • Implement real-time voice pipeline (speech-to-text → reasoning → text-to-speech), • Ensure low latency and high reliability, • Maintain strict data privacy and security standards, • Define architecture that scales without degrading experience ⸻ Technical Requirements You should have strong hands-on experience in: AI / LLM Systems • Prompt engineering + agent design, • Tool use / function calling, • Memory systems (vector DBs, session memory), • Multi-step workflow orchestration Voice Systems • Real-time speech pipelines (STT / TTS), • Latency optimisation for conversational flow, • Experience with providers like ElevenLabs or similar Messaging Infrastructure • WhatsApp API integrations, • Event-driven systems, • Webhooks and async processing Backend Engineering • Node.js / Python (preferred), • API design, • Database design (relational + vector), • Cloud infrastructure (AWS / GCP) ⸻ What We Care About (More Than Stack) • You ship fast — not just design systems, • You understand user experience in conversation, not just code, • You can balance automation vs human touch, • You care about detail, tone, and discretion This is not: • a chatbot, • a support tool, • a generic AI assistant It must feel like: 👉 a private concierge that already knows the member ⸻ Nice to Have • Experience building AI agents in production, • Experience with booking / scheduling systems, • Familiarity with CRM tools (HubSpot, custom pipelines), • Background in high-end consumer or service experiences ⸻ Stage & Commitment • Early-stage / pre-scale, • Building MVP → live concierge → refined system, • Equity-based co-founder role, • London-based preferred (not mandatory) ⸻ What Success Looks Like • A member can message or call BLACKLINE, • Make a request in natural language, • Have it handled seamlessly end-to-end No friction. No repetition. No drop in standard. ⸻ Why This Matters Most AI products optimise for efficiency. We’re optimising for: • trust, • consistency, • experience If you get this right, you’re not building a feature — • you’re building the operating system of the brand.

Location: Victoria, London Schedule: Monday–Friday, 09:00–18:00, plus additional hours as required to fulfil the role TOWNHOUSE – WHO WE ARE Since 2013, Townhouse has been enhancing every aspect of our clients’ daily lives through anticipatory service, discretion, and meticulous attention to detail. Trained in some of the world’s most exclusive hotels, luxury hospitality is embedded in our culture and shapes the standards we bring to private residences, lifestyle management, and travel. Townhouse is a London- and Geneva-based private office serving international UHNW individuals. We support clients across the full residential lifecycle — from property search and relocation through to ongoing management and short stays — complemented by bespoke travel, lifestyle, and advisory services. JOB SPECIFICATION – WHAT YOU’LL DO As an Account Manager, you will play a central role in delivering Townhouse’s private client offering across residences, lifestyle, and travel. Acting as a key day-to-day contact for assigned clients, you will ensure every service is delivered seamlessly, proactively, and to the highest possible standard. You will be responsible for managing client relationships, coordinating requests, and overseeing service delivery across a varied portfolio. You will work closely with internal teams, external partners, and household staff to ensure consistency, efficiency, and excellence at every touchpoint. This role requires a hospitality-led mindset, strong operational judgement, and the ability to manage multiple workstreams with precision and discretion. You will be expected not only to respond effectively to client needs, but to anticipate them — creating a highly personalised and effortless experience that reflects the Townhouse standard. Key Responsibilities Client Relationship Management & Service Delivery • Act as a principal day-to-day point of contact for assigned clients and their representatives., • Build trusted, professional relationships through discretion, responsiveness, and excellent judgement., • Develop a detailed understanding of each client’s preferences, routines, priorities, and lifestyle requirements., • Ensure all requests are managed efficiently, accurately, and with exceptional follow-through., • Maintain up-to-date client profiles, service notes, and account records to support anticipatory service., • Foster strong relationships with clients and their family offices, proactively identifying opportunities to offer additional services or products that elevate service standards., • Monitor client satisfaction, gather feedback, and escalate issues appropriately where needed. Lifestyle Management • Manage a broad range of lifestyle requests, including dining, events, shopping, entertainment, gifting, and personal arrangements., • Conduct high-quality research and present suitable, well-considered options in line with client preferences., • Coordinate bookings, reservations, and access to bespoke experiences with attention to detail and discretion., • Ensure all lifestyle services are delivered to the same standard as Townhouse’s residential offering. Travel Management • Coordinate complex domestic and international travel arrangements for clients and, where required, their guests or staff., • Build detailed itineraries covering transport, accommodation, transfers, dining, security, and special requirements., • Liaise with hotels, travel providers, and on-the-ground partners to ensure a seamless end-to-end experience., • Manage last-minute changes calmly and effectively, maintaining continuity and reassurance throughout., • Coordinate travel arrangements and craft detailed, seamless itineraries using the relevant platforms and tools. Private Residence • Manage the delivery of services across client residences in collaboration with internal teams, suppliers, and household staff., • Lead the pre-arrival planning, property readiness, housekeeping standards, maintenance coordination, and stock management where relevant., • Ensure that residential service delivery reflects the wider client strategy and agreed standards., • Conduct residence visits where required to support oversight, quality control, or project coordination. Supplier & Partner Management • Build and maintain strong relationships with trusted external suppliers and service partners., • Source new providers where needed, ensuring quality, reliability, discretion, and value., • Oversee supplier performance and help maintain service consistency across all external touchpoints., • Prepare high-quality client-facing documents, reports, itineraries, and presentations., • Maintain accurate billing information, service logs, monthly reports and account administration., • Use internal systems and platforms confidently to track tasks, workflows, and account activity., • Ensure all account activity is recorded clearly and managed in a structured, professional manner. Commercial Awareness & Account Growth • Identify opportunities to deepen client engagement and expand service take-up across residences, lifestyle, and travel., • Contribute ideas that enhance the client experience while supporting account development and retention., • Support the Director of Private Residences and Private Client Experience in identifying patterns, opportunities, and areas for service improvement across the client portfolio. This job description is not exhaustive of all tasks and responsibilities that may vary and be required from time to time. Person Specification This role requires a highly organised, polished, and emotionally intelligent individual with experience in luxury hospitality, private households, private client management, or high-end concierge/travel services. You will be service-led, commercially aware, and confident operating in a high-expectation environment where discretion, flexibility, and precision are essential. Required Skills & Experience • Experience in luxury hospitality, private household management, lifestyle management, or a similar high-service environment., • Knowledge of Arabic is essential, French as preferred optional, • Proven ability to manage multiple client requests and operational priorities simultaneously., • Strong interpersonal skills and the ability to build trust with UHNW clients and their representatives., • Excellent organisational skills and close attention to detail., • Possesses a naturally inquisitive mindset, with a keen interest in exploring new openings and emerging service offerings., • Ability to remain calm, resourceful, and solutions-focused under pressure., • Strong written and verbal communication skills in English; additional languages are advantageous., • Commercial awareness and an understanding of high-value client relationship management., • Confidence using Microsoft Office and operational platforms such as task management, CRM, finance, or workflow systems., • A proactive mindset with the ability to anticipate needs and take ownership of outcomes. Benefits Townhouse is committed to fostering a high-performance, supportive environment where ambitious individuals can grow and thrive. Benefits include: • 20 days annual leave, in line with company benefits guide, • Discretionary performance bonus (bi-annual and year-end), • Aviva pension scheme, • Monthly team socials, seasonal events, and WFH allowances, • One-month paid sabbatical after five years of service

Luggage Porter - Knightsbridge, London \n\n About Jumeirah \n\n Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. \n\n About Jumeirah Carlton Tower \n\n Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool. \n\n About the Job: \n\n An opportunity has arisen for a Day Luggage Porter to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are: \n\n\n\t • To tidy the luggage area and Concierge desk as required.\n\t, • To man the Telephone main switchboard as and when required.\n\t, • To ensure all requests are the Concierge desk are handled in a professional and courteous manner.\n\t, • To assist in the Security of the hotel by reporting any suspicious persons or happenings.\n\t, • To ensure a proper handover is prepared for the morning shift.\n\t, • To deliver extra beds, turndown beds and clean rooms as requested by your line manager.\n\t, • To park cars safely when required and issue correct dockets with all details provided as blank filled in.\n\t, • To prepare the Banqueting Boards and assist in directing guests to functions.\n\t, • Is fully aware of his/ her work schedule and ensures adequate notice is given with circumstances when he/ she is prevented from adhering to the schedule.\n\t, • Must have UK driving license.\n\t, • Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.\n\t, • Strong customer service skills with the ability to provide personalized service to discerning guests, ensuring their needs are met with efficiency and professionalism.\n\t, • Familiarity with luggage handling procedures, including proper lifting techniques and care for guests' belongings, to maintain the hotel's high standards of service.\n\t, • Supportive and inclusive work environment\n\t, • Access to Learning & Development programmes and clear career pathways\n\t, • Opportunities for internal mobility within our global network\n\t, • Colleague discounts on food, beverage, and hotel stays worldwide\n\t, • Health care and insurance benefits\n\t, • Competitive salary + excellent service charge\n\t, • Extra holiday for significant Birthdays (21.30.40. etc.)\n\t, • Jumeirah perks website access – discount\n\t, • Dry cleaning of uniform or Business attire\n\t, • Meals on duty\n

Duty Manager - Jumeirah Lowndes - Knightsbridge, London \n\n About Jumeirah \n\n Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers. \n\n About Jumeirah Lowndes \n\n Jumeirah Lowndes is a boutique hotel located in Belgravia, one of London’s most exclusive neighbourhoods. The contemporary retreat is located just moments away from key attractions including Hyde Park and the Royal Albert Hall. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including the health club and spa. \n\n About the Job \n\n An opportunity has arisen for a Duty Manager to join us at Jumeirah Lowndes. \n\n The main duties and responsibilities of this role are: \n\n\n\t • Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy.\n\t, • Conduct room inspections to assess availability and compliance with operational standards.\n\t, • Coordinate activities within designated areas to improve departmental cooperation and service delivery.\n\t, • Attending daily briefings and communication meetings to disseminate information and ensure team alignment.\n\t, • Manage booking situations, including handling overbooking scenarios when necessary.\n\t, • Experience: 3–5 years in Guest Services or or Front Office roles within luxury hospitality\n\t, • Technical Skills: Strong working knowledge of Front Office applications, and MS Office\n\t, • Communication & Language: Proficient in English (and/or local language), with strong active listening and clear verbal communication skills\n\t, • Supportive and inclusive work environment\n\t, • Access to Learning & Development programmes and clear career pathways\n\t, • Opportunities for internal mobility within our global network\n\t, • Colleague discounts on food, beverage, and hotel stays worldwide\n\t, • Health care and insurance benefits\n\t, • Competitive salary + excellent service charge\n\t, • Extra holiday for significant Birthdays (21.30.40. etc.)\n\t, • Jumeirah perks website access – discount\n\t, • Dry cleaning of uniform or Business attire\n\t, • Meals on duty!\n

FACILITIES ASSISTANT LONDON £32,000 - £34,500 My client, a leading international law firm based in London, are seeking a Facilities Assistant to work as part of a diverse team in a busy and fast-moving environment covering a range of general business and facilities duties. This is an office-based role located in the office five days per week. RESPONSIBILITIES • Meeting room set up, configuration, and reconfiguration of furniture, other equipment and room layouts for all meeting rooms and external events, • Proactively planning room and event set ups in advance using the room booking system, reviewing bookings in advance and system generated reports to anticipate requirements, • Liaising closely with the event organisers, concierge, AV, and catering teams to coordinate needs and ensure all room and event set-ups are delivered accurately, efficiently, and to a high standard., • Support and assist the London Facilities Helpdesk service, • Respond to, action, and monitor all Facilities Helpdesk enquiries assigning tasks to relevant departments., • Daily up-keep and maintenance of the Facilities Helpdesk inbox, helpdesk job log and associated folder/filing systems., • Drafting and completion of Facilities Helpdesk email communications, intranet news items, and updates on building, • Liaise with various contractors and suppliers including building management, cleaning, M&E, and all other related service providers, • Daily communication with on-site M&E engineer & other sub-contractors, • Ensure permits to work are in place for contractors, ensuring compliance with safety protocols and H&S procedures., • Daily use of working on different systems: Digital ID, Access control, BMS & M&E portal, • Manage internal spreadsheets for staff use of facilities such as lockers, parking & occupancy and desk usage, • Ordering of office supplies such as desk equipment, stationery and new joiner items., • Conduct daily status, cleanliness and supply checks of facilities areas (reception, kitchens, meeting rooms) and ensuring daily floor walks are completed., • Oversee the use, ordering and authorisation of the stationery ordering system., • Assigning invoices, creating PO’s and credit card expenses, • Involvement in projects, initiatives, and collaborating with other teams, • Ensure security measures are in-line with policies, • Collaborate with H&S team to ensure that work areas are adhering to the good housekeeping standards., • Act as floor Fire Warden and First Aider, ensuring that general H&S requirements are met. SKILLS AND EXPERIENCE • 2 years experience in a professional services environment (desirable), • Good systems knowledge with a good knowledge of Microsoft Word, Excel and PowerPoint, • Reliable, enthusiastic, and responsive team player, • A flexible approach with regard to daily tasks and working hours. Please apply today for immediate consideration!

The Role: Hotel Manager The Location: South Place Hotel, 3 South Place, Moorgate, London, EC2M 2AF The Salary: Competitive Salary Why work for us: Our industry leading benefits have you covered! • Industry leading pay: We value your expertise and dedication., • Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day., • Financial freedom: Take control of your finances with Stream – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary., • Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and 6 complimentary sessions with a trained counsellor., • Total Wellbeing Package: Embrace a holistic approach to health with WeCare – offering UK based online GP appointments, mental health counselling, fitness programs, legal and financial guidance and more!, • Nourish your body: We offer healthy and nutritious meals whilst on shift., • Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!, • Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, Evolv Edge which is packed with resources to nurture your skills and knowledge., • Get some rest: Your holiday allowance increases with length of service., • Make a difference: Give back to the community with an optional paid day each year for volunteering efforts. Who we are: The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terrence Conran in 1991. Our portfolio includes the most iconic restaurants in modern history, homed in London, Birmingham, Manchester and New York. Every brand in the collection has its own heritage, distinctive character, offering and ambience. By striving for excellence through investing in our people, we drive a passion to deliver outstanding guest experiences. A bit about what you will be doing: The Hotel Manager is responsible for the day-to-day operational leadership of the hotel, ensuring high service standards, effective cost control and a positive team culture. Working closely with the Financial Controller, the Hotel Manager ensures the hotel delivers against budget while maintaining strong guest satisfaction and operational consistency. This role is hands-on, visible and performance focused. Key Responsibilities: Operational Leadership • Oversee the daily operation of the hotel across all departments including Front Office, Housekeeping, Food & Beverage and Maintenance, ensuring seamless collaboration between teams and consistent delivery of service standards., • Ensure operational procedures and brand standards are consistently implemented and adhered to across all areas of the hotel., • Lead daily morning briefings to review business levels, VIP arrivals, operational priorities and service delivery plans., • Maintain a visible leadership presence across the property, particularly during peak trading periods, supporting teams and ensuring service delivery aligns with brand expectations., • Work closely with departmental managers to ensure effective rota planning and staffing levels aligned with occupancy, event schedules and forecasted business demand., • Monitor operational performance indicators including occupancy, service delivery standards, room readiness and departmental productivity., • Managing Maintenance and Housekeeping team schedules to ensure that reactive issues are dealt with efficiently and that a rotational approach maintains the building and rooms to a five-star standard., • Identify operational inefficiencies or service gaps and implement improvements to enhance guest experience and team productivity., • Ensure clear communication between hotel departments and other areas of the wider business where relevant. Guest Experience • Take overall responsibility for the delivery of exceptional guest experiences throughout the hotel, ensuring every guest interaction reflects the standards of The Evolv Collection., • Monitor guest feedback through review platforms and internal feedback channels identify trends and improvement opportunities., • Handle complex guest complaints and service recovery situations, ensuring swift resolution and appropriate follow-up., • Ensure VIP and returning guests are recognised and provided with personalised service experiences., • Work closely with the Bluebird Club membership managers to support the growth of membership, enhance member engagement and ensure members receive a consistently high level of service and recognition when visiting the hotel., • Encourage teams to create memorable guest moments that strengthen loyalty and differentiate the guest experience., • Support teams in developing a culture where service excellence and guest satisfaction are consistently prioritised., • Working with the Hotel Concierge, you will introduce guests to the full scope of services available during their experience along with dining opportunities within the Evolv Collection. Financial & Cost Control • Work in partnership with the Financial Controller to support delivery of the hotel’s financial targets and operational budget., • Monitor payroll hours across departments to ensure labour costs remain aligned with occupancy levels and business demand., • Review departmental cost performance and identify opportunities to improve efficiency without compromising service standards., • Monitor revenue performance across Rooms and Food & Beverage operations, supporting initiatives to drive additional revenue opportunities., • Review weekly trading performance reports including revenue, payroll and cost metrics., • Support the Financial Controller with forecasting, budget preparation and reforecasting processes by providing operational insights and performance data., • Ensure departmental managers understand and manage their cost responsibilities, supporting them in maintaining strong financial discipline., • Promote a culture of cost awareness across the team, ensuring resources are used effectively and responsibly. Team Leadership • Lead and develop Heads of Department, providing clear direction, support and accountability for operational performance., • Build strong working relationships across departments to encourage collaboration and shared responsibility for the guest experience., • Support recruitment activities including interviewing, selection and onboarding of key operational roles., • Provide coaching and support to managers to strengthen leadership capability across the hotel., • Address employee relations matters including performance concerns, absence management and disciplinary issues in line with company policies., • Work closely with the People team to ensure compliance with HR policies and promote a positive working environment., • Support initiatives that enhance employee engagement, team morale and staff retention., • Foster a culture aligned with the company’s TRIP values, encouraging teams to take pride in their work and the guest experience they deliver. Compliance & Standards • Work with the Head of Safety to ensure the hotel operates in full compliance with health and safety legislation and company policies., • Oversee the implementation and monitoring of risk assessments, safety procedures and incident reporting processes., • Ensure statutory compliance requirements are met, including fire safety, licensing, food safety and security procedures where applicable., • Conduct regular operational and safety inspections across guest rooms, public areas and back-of-house spaces., • Maintain brand standards across all areas of the property, ensuring presentation, cleanliness and maintenance meet company expectations., • Work closely with the Maintenance team to ensure preventative maintenance programmes are implemented and property issues are resolved promptly., • Ensure the hotel remains audit-ready, with accurate documentation and operational records maintained where required., • Promote a culture of accountability and safety awareness across all departments. If you are interested in discussing the Hotel Manager role further, please send us your CV without delay! At The Evolv Collection, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers. About Jumeirah Lowndes Jumeirah Lowndes is a boutique hotel located in Belgravia, one of London’s most exclusive neighbourhoods. The contemporary retreat is located just moments away from key attractions including Hyde Park and the Royal Albert Hall. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including the health club and spa. About the Job An opportunity has arisen for a Duty Manager to join us at Jumeirah Lowndes. The main duties and responsibilities of this role are: • Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy., • Conduct room inspections to assess availability and compliance with operational standards., • Coordinate activities within designated areas to improve departmental cooperation and service delivery., • Attending daily briefings and communication meetings to disseminate information and ensure team alignment., • Manage booking situations, including handling overbooking scenarios when necessary., • Maintain cleanliness and appearance of lobby and entrance areas, coordinating with Housekeeping and Concierge teams. About You We’re looking for a dependable and observant individual with a proactive approach to security and service. The ideal candidate will have • Experience: 3–5 years in Guest Services or or Front Office roles within luxury hospitality, • Technical Skills: Strong working knowledge of Front Office applications, and MS Office, • Communication & Language: Proficient in English (and/or local language), with strong active listening and clear verbal communication skills, • Behavioural Competencies: Demonstrates adaptability to shift work, cultural awareness, attention to detail, and strong problem‑solving skills About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Competitive salary + excellent service charge, • Extra holiday for significant Birthdays (21.30.40. etc.), • Jumeirah perks website access – discount, • Dry cleaning of uniform or Business attire, • Meals on duty!

Hours: Monday – Friday 9am – 6pm. Occasional scheduled weekend and night working will be required to ensure the efficient functioning of the role on an ad hoc basis, with time off in lieu Holiday: 25 days plus bank holidays About us Merano Residences is an iconic and award- winning design, riverside apartment development comprising 40 prestigious apartments, a commercial unit and a café. The Management Company now wish to appoint a professional manager to control, improve and take ownership of the services function required to achieve and maintain the required level of excellence. Job purpose The Building Manager will take the lead on all aspects of the day-to day management of Merano Residences. They will be responsible for maintaining the highest standards for all areas of the building, including supervising the front of house team, ensuring customer service and the safety and smooth running of the property is a priority at all times, and standards meet the expectations of the residents, the Management Company and Managing Agent. Key areas of responsibility: • Maintain a physical risk register for all aspects of the property to ensure the safety and security of residents, staff and visitors., • Manage the presentation aspects of the whole estate so that Merano Residences is perceived as the paramount residence within the locality., • Create a culture of superb client care and professional service delivery within the Concierge, Cleaning and Maintenance teams. This will be led by example with ongoing monitoring, training and role enhancement as an essential aspect., • Work with the RMC Board and the Managing Agent to deliver a short, medium and long- term strategy for the efficient running of all mechanical, electrical and maintenance services within the building. This will include having synergy with annual budgets and demonstrate prudent procurement procedures that will reduce excessive expenditure in all areas., • Liaise with suppliers and contractors to ensure the best possible service is delivered in a timely and cost-effective manner., • Maintain a basic understanding of employment and property law that will enable you to ensure that the RMC Company and the concierge team are compliant with all current legal regulations including, but not limited to, employment, fire, health and safety and insurance regulations etc., • Review all internal systems and software to ensure efficiency and facilitate improvements where required., • Ensure that handover logs and incident reports are properly logged and that issues arising are appropriately escalated and followed up to deliver a successful conclusion., • Be aware of all contractors onsite, and their remit, and monitor activities accordingly., • Take ownership of all areas of responsibility and report effectively and openly at regular Board Meetings., • Take day-to-day responsibility for the supervision and deployment of all on-site staff ensuring they are clear about their roles and any specific tasks requiring execution., • Ensure an up-to-date SOP is maintained, available to all staff and regular training is provided. Provide feedback to the Managing Agent and the Board to inform on performance management and training., • Ensure a high level of customer service is provided by all concierge staff at all times, that all communications (e.g phone calls, emails) are answered appropriately and that all face-to-face communications are friendly and welcoming., • Ensure that all staff are well-presented in their uniforms and wear name badges. Ensure that all staff log on and off in accordance with requirements and any issues (including absenteeism, sickness or lateness) are reported promptly to the Managing Agent /recorded on the HR system., • Ensure that any temporary concierge, cleaning or maintenance staff are fully briefed and supervised to enable them to carry out their responsibilities., • Work with the HR team to ensure all absences are covered efficiently. Skills and Qualifications • High level of education with a special aptitude for English and Maths. A degree (or similar) in Business Administration or Estate Management is desirable, but not essential if an exceptional and proven track record of relevant past experience can be demonstrated. Relevant industry qualifications would be a bonus, • Computer literate and be competent in Word, Excel and PowerPoint or a modern equivalent, • Ambitious, dynamic and motivated, • Excellent Communication skills, • Competent negotiation skills are essential, • Demonstrate a “can do” attitude with excellent problem solving skills, • Previous experience in a Team leader role is essential with a proven track record of leading, managing, directing, supporting, and training staff, • Excellent references will be expected Person specification The conduct of duties needs to be of the highest standard and you must be presentable, smart, have an ability to communicate at all levels and build trust with the residents, the Managing Agent, and the Board. The right candidate will be enthusiastic, goal-orientated, highly organised and have strong interpersonal skills including a professional work ethic. Training: Training will be provided on the job internally, supplemented by external courses as required. Staff are encouraged to sit the IRPM exams at the earliest opportunity.

Job Title: Day Concierge or Night Concierge (2 Separate Roles Available)\n\nLocation: Luxury Residential Development\n\nSalary: £28,000 - £30,000 per annum\n\nAbout the Role:\n\nWe are recruiting for TWO separate Concierge roles within a high-end residential development:\n\n1) Day Concierge\n\n2) Night Concierge\n\nPlease note: These are separate positions with different working hours. Candidates must specify which role they are applying for.\n\nShift Details:\n\nDay Concierge:\n\n * Working days\n\n * Week 1: Saturday, Sunday, Monday\n\n * Week 2: Friday, Saturday, Sunday, Monday\n\n * Hours: 7:00am - 7:00pm\n\nNight Concierge:\n\n * Working days: Same as above\n\n * Hours: 7:00pm - 7:00am\n\nKey Responsibilities:\n\n * Provide a professional and welcoming front-of-house service\n\n * Act as the main point of contact for residents and visitors\n\n * Manage parcels, deliveries, and general enquiries\n\n * Maintain a clean and presentable reception area\n\n * Monitor the building and report any issues\n\n * Liaise with management and maintenance teams\n\nCandidate Requirements:\n\n * Background in hospitality (e.g. hotels) or residential concierge roles\n\n * Strong customer service and communication skills\n\n * Professional, well-presented, and reliable\n\n * Able to work independently\n\nDesirable:\n\n * Some experience in night concierge or light security duties (especially for night role)\n\n * Not heavily security-focused background\n\nBenefits:\n\n * 20 days annual leave + bank holidays\n\n * +1 additional day leave for every 2 years of service (up to 25 days)\n\n * Stable shift patterns\n\n * Opportunity to work in a luxury environment\n\nApplication Note:\n\nThis advert is for TWO separate roles. Please clearly state whether you are applying for the DAY or NIGHT Concierge position

Our client feels a genuine responsibility to enhance people’s lives, and they go to extraordinary lengths to achieve this. The team is constantly challenging the norms to find better and more beautiful solutions. They create places where you can thrive in your own space, surrounded by a wider community to which you belong. They are not simply developers they are a growing team, with a vision for creating a better kind of smart living.\n\nJOB OVERVIEW:\n\nThe Resident Service Manager will work as part of a team responsible for the day-to-day operations and resident experience at a residential community. The ideal candidate will be customer-focused, detail-oriented, and able to work collaboratively with team members and residents.\n\nMAIN DUTIES AND RESPONSIBILITIES:\n\n• Lead by example, adopting company policies, procedures and values\n• Deliver exceptional customer service to all residents and guests.\n• Constantly strive for continuous improvement\n• Take personal responsibility for understanding and following the company’s Health & Safety\npolicies and practices.\n• Able to handle confidential and sensitive information, dealing with issues and queries with utmost professionalism.\n\nRole Specific Accountabilities\n\n• To be a main point of contact, be responsible for quality customer service for residents and guests, handling day-to-day matters in a prompt and professional manner. Occasional decision-making and problem-solving in the absence of supervision will be required, given the circumstances of the role.\n• To carry out security and maintenance inspections of vacant / pre-let properties as required\n• Carry out light concierge duties such as parcel collection and key management when required.\n• To respond to all enquiries from prospective residents and to share the details with the leasing team, occasionally arrange and conduct viewing tours as required.\n• To run regular resident engagement events\n• To provide a bespoke resident experience based on the resident demographic.\n• To assist with Move in and Move Out and conduct building and apartment familiarisation to new residents.\n• Reviewing and reporting repair issues providing Residents with regular updates on progress.\n• Arrange regular interim inspections of occupied apartments to check the condition and identify early maintenance requirements (PPM)\n• Carry out regular inspection of all common parts reporting any defects.\n• Aiming to ensure the Scheme holds 5* reviews on Google ratings – actively speak to the residents to gain feedback.\n\nREQUIRED EXPERIENCE AND TECHNICAL COMPETENCY:\n\n• Excellent verbal and written communication skills\n• Excellent IT and numeracy skills\n• Experience of working in a high-end customer service establishment.\n• Proven ability to handle confidential information and sensitive matters that may involve the general public and handling issues and queries with professionalism.\n• Practical application and working knowledge of Health and Safety requirements and legislation to eliminate or mitigate risk in the workplace.\n• Ability to work under pressure with a degree of flexibility and to take control of your own workload.\n• Strong organisational skills\n\nSalary & Working hours/Shifts\n\nSALARY: £30,000 – £33,000 pa d.o.e\nWORKING HOURS: shifts, 4 on 4 off 12 hour shifts 08:00 – 20:00\n\nThe above is a high-level summary of accountabilities and is not meant to be a comprehensive description of the role. Additional ad-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time.\n\nIf you are interested in this role and you have the necessary experience, please submit your most up to date CV and contact details to Steve or Kelly at Bastow Irwin Recruitment Ltd at your nearest opportunity

Senior Workplace Ambassador\n\nIn this role, you will be responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. You will be expected to increase the level of engagement and partnership between JLL, service partners, and our clients to provide superior service delivery while enhancing their individual personal and professional skills.\n\nWhat will some of your day look like?\n\n * \n\n Serve as an onsite Experience Services contact for client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client employees and guests\n\n * \n\n Recognize opportunities in the workplace experience and create programming to reduce friction for client employees\n\n * \n\n Ensure Experience/Ambassador Services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations\n\n * \n\n Lead, manage, equip and inspire a team of Ambassadors to consistently deliver high-touch customer service by fostering a positive work culture and strong team dynamic\n\n * \n\n Leadership responsibilities include but are not limited to functions such as managing, onboarding, timekeeping, delegating, scheduling, coaching, and teambuilding\n\n * \n\n Empowered to make operational adjustments as necessary, develops and documents standard operating procedures, and updates the playbook accordingly\n\n * \n\n Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy\n\n * \n\n Supports data collection, analysis, and reporting to ensure alignment with the client's goals and objectives\n\n * \n\n Achieve and exceed goals including performance goals, team goals, and client’s goals and objectives\n\n * \n\n Carries culture card as a tangible representation of values, standards, and principles to ensure memorable experiences\n\n * \n\n Strive to continually improve Experience Service performance\n\nEnsuring Exceptional Service\n\n * \n\n Works collaboratively within the account team in the integrated delivery of Experience Services across all workstreams.\n\n * \n\n Builds meaningful lasting relationships with client employees and guests for intuitive service delivery, anticipating needs or concerns to exceed client expectations\n\n * \n\n Visibly engaged and well-known in the workplace\n\n * \n\n Conduct routine walkthroughs and assessments of the workspace and soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client\n\n * \n\n Receives and responds to all requests or issues within a specific period, including a personal follow-up to client employees to ensure timely responses to questions/requests\n\n * \n\n Partners with soft services providers to establish and continually reinforce the expectation of service excellence to create value for the client (food services, mailroom, etc.)\n\n * \n\n Assistance and flexibility with client events and catering as needed to ensure flawless delivery\n\n * \n\n Serve as training centre concierge for internal/external events\n\n * \n\n Assists with third-party vendor relationships and service partners to provide maximum service delivery\n\n * \n\n Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering, and other ideas that provide service delivery efficiencies\n\n * \n\n Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the client’s operations occur\n\n * \n\n Provide operational excellence through administrative support as well as work order management\n\nWho are we looking for?\n\nRequired\n\n * \n\n Recognised knowledge in hospitality or workplace experience\n\n * \n\n Ability to collaborate with diverse teams – lead by example; respectful, cooperative, accountable\n\n * \n\n Ability to quickly adapt to new devices, technology, and applications.\n\n * \n\n Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook)\n\nPreferred\n\n * \n\n Qualifications in hospitality management or facilities management\n\n * \n\n Knowledge of commercial real estate

Night Concierge\nMon to Fri 11pm-7am\nLondon EC1A\n£24,500 to £26,500\nOur client is seeking a Night Concierge to cover the front desk night shifts at this luxury residential block located near Farringdon tube station. You must be courteous, polite and positive to residents and have previous strong front desk/concierge experience. Duties will include ensuring that the front desk is covered for the duration of the shift, assisting residents, guests and visitors when and where required, logging mail and deliveries, managing CCTV and monitoring the security of the grounds and development, ensuring effective security of the building, answering the telephone, logging all messages and dealing with general enquiries, ensuring that the common parts of the building are kept clear of obstructions, reporting any damage or malfunction of any plant to the Building Manager, ensuring all contractors and service personnel in attendance at the building are properly signed in and out and carrying out any additional duties as directed by the Building Manager and the Managing Agents. All applicants must be extremely customer focused, able to deal with demanding clientele, have a good command of the English language both written and spoken, be security conscious and with good attention to detail

WSH Group is seeking an exceptional Residential Security Concierge to join our team in Knightsbridge, ensuring safety and delivering five-star service. As part of this role, you will manage access, maintain security presence, and support emergency procedures in a prestigious building.

A hospitality service provider is seeking a proactive Concierge in Watford to deliver outstanding customer service.In this role, you will greet residents and visitors, manage queries, and ensure site security and safety.Ideal candidates will have a strong customer service background, excellent commu

Portico are seeking an exceptional Residential Security Concierge to join our team at a prestigious, high end residence in the heart of Knightsbridge. As a Security / Concierge professional, you will be responsible for delivering a seamless blend of security vigilance and five star service. Experien

Our client feels a genuine responsibility to enhance people’s lives, and they go to extraordinary lengths to achieve this. The team is constantly challenging the norms to find better and more beautiful solutions. They create places where you can thrive in your own space, surrounded by a wider community to which you belong. They are not simply developers they are a growing team, with a vision for creating a better kind of smart living. JOB OVERVIEW: The Resident Service Manager will work as part of a team responsible for the day-to-day operations and resident experience at a residential community. The ideal candidate will be customer-focused, detail-oriented, and able to work collaboratively with team members and residents. MAIN DUTIES AND RESPONSIBILITIES: • Lead by example, adopting company policies, procedures and values • Deliver exceptional customer service to all residents and guests. • Constantly strive for continuous improvement • Take personal responsibility for understanding and following the company’s Health & Safety policies and practices. • Able to handle confidential and sensitive information, dealing with issues and queries with utmost professionalism. Role Specific Accountabilities • To be a main point of contact, be responsible for quality customer service for residents and guests, handling day-to-day matters in a prompt and professional manner. Occasional decision-making and problem-solving in the absence of supervision will be required, given the circumstances of the role. • To carry out security and maintenance inspections of vacant / pre-let properties as required • Carry out light concierge duties such as parcel collection and key management when required. • To respond to all enquiries from prospective residents and to share the details with the leasing team, occasionally arrange and conduct viewing tours as required. • To run regular resident engagement events • To provide a bespoke resident experience based on the resident demographic. • To assist with Move in and Move Out and conduct building and apartment familiarisation to new residents. • Reviewing and reporting repair issues providing Residents with regular updates on progress. • Arrange regular interim inspections of occupied apartments to check the condition and identify early maintenance requirements (PPM) • Carry out regular inspection of all common parts reporting any defects. • Aiming to ensure the Scheme holds 5* reviews on Google ratings – actively speak to the residents to gain feedback. REQUIRED EXPERIENCE AND TECHNICAL COMPETENCY: • Excellent verbal and written communication skills • Excellent IT and numeracy skills • Experience of working in a high-end customer service establishment. • Proven ability to handle confidential information and sensitive matters that may involve the general public and handling issues and queries with professionalism. • Practical application and working knowledge of Health and Safety requirements and legislation to eliminate or mitigate risk in the workplace. • Ability to work under pressure with a degree of flexibility and to take control of your own workload. • Strong organisational skills Salary & Working hours/Shifts SALARY: £30,000 – £33,000 pa d.o.e WORKING HOURS: shifts, 4 on 4 off 12 hour shifts 20:00 – 08:00 The above is a high-level summary of accountabilities and is not meant to be a comprehensive description of the role. Additional ad-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time. If you are interested in this role and you have the necessary experience, please submit your most up to date CV and contact details to Steve or Kelly at Bastow Irwin Recruitment Ltd at your nearest opportunity

We're now recruiting for a Security Officer to join us at one of our developments, New Providence Wharf! What you should know Ballymore is a family owned business, with over 40 years in establishment – we are remarked as an innovative and dynamic property developer citing over 80 awards. At present, we're managing 11,000 homes across 12 luxury residential developments in London and are in search of a Security Officer to join us at New Providence Wharf in contributing to our vision. This is a fantastic opportunity for a property service enthusiast to progress their career in either customer service, facilities or operational-based roles. Important to note Hours: 7:00 - 19:00 & 19:00 - 7:00. Shift Pattern: 4 on - 4 off Location: E14, Canary Wharf Salary per hour: £14.25ph Contract: 42 hpw/permanent What you'll do • Always maintain a safe environment for all people in the estate, including a constant Security presence., • Meeting and greeting all residents, guests and clients around the estate., • Communicate with Concierge and assist with smooth running of the site., • Ensure any unusual behaviour recorded is followed up, calling the police if necessary., • Communicate with control regularly and ensure there is a quick response to any incident., • To include building rounds & PES patrols of the site, in the daily tasks., • Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison., • Maintain a safe environment for all people in the estate at all times., • Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner on every occasion., • As part of the Estates Team – reviewing and maintaining policies, company rules and Ballymore quality standards., • Provide support and shift cover for Valet and Concierge functions when necessary., • Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner., • Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the Security Manager & Shift Manager immediately., • Maintain confidentiality at all times concerning residents and Ballymore business and its personnel., • Give clear and precise up to date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park., • Ensure that all firefighting apparatus is accounted for and maintained., • Correct reporting of any cleaning or maintenance issues around the Estate. All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the SM. *A full job description will be provided upon shortlisting. What you'll need to be successful • SIA Licence., • Previous experience in a Security role., • Good communication skills. What now? Very simply - Apply! *Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission. Not what you're looking for... Check out our careers page

About the Role MTVH are looking for a Night Concierge to provide overnight cover, safeguarding, and support to residents within a supported housing setting. You will be the first point of contact during the night, ensuring the safety, security, and wellbeing of customers and the building. This is a lone-working role, with access to out-of-hours management support when required. Therefore, as part of the Care & Support team, you will play a vital role in maintaining a safe and supportive environment overnight. You will respond calmly to emergencies, manage access to the building, complete health and safety checks, and communicate effectively with colleagues to ensure continuity of care. Key responsibilities Provide overnight waking cover and act as the first point of contact for residents Maintain the safety and security of the building, including access control, CCTV monitoring, and regular health & safety checks Respond appropriately and promptly to emergencies, including medical incidents and safeguarding concerns Accurately record incidents, events, and maintenance issues within logs and reporting systems Promote a safe, non-judgemental, and supportive environment for all residents What you'll need to succeed Experience dealing directly with customers or members of the public in a busy environment Ability to work independently, make decisions, and remain calm under pressure Strong communication skills with a professional and non-judgemental approach Understanding of, or empathy with, individuals facing challenges such as mental ill health, homelessness, or complex needs Basic IT skills and the ability to keep clear and accurate records Please note: This role involves regulated activity with vulnerable adults and will require an Enhanced DBS check including the Adult Barred List. Interview date/s Date: TBC Location: London TPBN1_UKTJ

Day Concierge 4 on 4 off rota, 7am till 7pm Chelsea SW10 £28k per annum Luxury residential development in Chelsea requires an experienced Day Concierge to be responsible for the delivery of the highest levels of customer service to all residents and guests at the development and be the main point of contact for all queries. As a Day Concierge your day-to-day duties may also involve operation of the concierge desk with emphasis on the monitoring of onsite security at all times, ensuring that all guests are announced to residents before being granted access to the development. Duties will include providing a 5-Star customer service to all guests, being the first point of contact for all guests, such as contractors and sub-contractors, reporting any issues to the Property Manager, ensuring the safety and security of the building, and conducting regular site inspections. The Day Concierge should have previous experience of delivering excellent customer service, excellent written and verbal communication skills and a good understanding of Health and Safety processes

Our client is a prestigious private residential development in West London. A permanent vacancy has arisen following the retirement of a long-serving team member, and they are seeking an exceptional Day Porter of the same calibre to join their front-of-house team. 20 weekday shifts + 1 weekend per 35 days Weekday shifts: 7am5pm or 9am7pm Weekend shifts: 7am to 7pm £35,850 per annum Role to start in July 2026 The successful candidate will be the professional face of the building - manning the reception desk, managing deliveries, overseeing building security and CCTV, conducting patrols, and providing a warm, helpful service to residents at all times. On weekdays the role is part of a small team of porters; at weekends and when covering nights, the postholder works as a lone worker on site. Key responsibilities include greeting and assisting residents and visitors, logging parcels and registered mail, monitoring access and security, reporting maintenance issues, managing contractor sign-in, and participating in structured shift handovers. The role also requires active involvement in health and safety procedures including fire alarm response. The ideal candidate: Impeccably presented and professional at all times Calm, alert and responsive - particularly in security or emergency situations Naturally courteous, with a warm and helpful manner towards all residents Reliable, punctual and conscientious about handovers and record-keeping Comfortable working as part of a small team as well as alone Attentive to detail and proactive about reporting issues Jackson Sims Recruitment, specialists in Real Estate, covering Block & Estate Management, Property Management (AST), Build to Rent (BTR), Facilities Management, Concierge, PBSA and Financial & Accounting Services, operating in London and throughout the UK. Should you be a candidate or client working in Real Estate, we have a multitude of recruitment services that can be tailored to you. TPBN1_UKTJ

This role requires providing exceptional customer service and collaboration with security and support teams to ensure a welcoming environment. Strong communication skills and a valid SIA Security Licence are essential.

A security service provider in Greater London seeks a Security Concierge to ensure safety for clients and visitors. Responsibilities include delivering exceptional customer service, managing security and safety procedures, and collaborating with team members. The ideal candidate will have excellent

Encore is seeking a Concierge in London to deliver outstanding customer service while maintaining high standards and resolving issues efficiently.

This role includes managing concierge services, ensuring resident safety, and staff supervision.

Encore is seeking a proactive Concierge for their team in London, offering an annual salary of £30,000 with a unique four on, four off night shift pattern.

To achieve this, you will be well versed in the processes and practices of a Security professional. Security Specific Responsibilities. Valid SIA frontline security licence.

A leading security services company is seeking a Security Concierge in Greater London to deliver top-notch customer service at a busy reception. Responsibilities include greeting visitors, managing their waiting experience, and ensuring the building's presentation and security are upheld.

A leading facilities management company in Greater London seeks a Receptionist to join their Total Security Management Team.

As the Information Security Officer, you will help develop and maintain cybersecurity and privacy policies, while actively contributing to various team projects. Have knowledge of IT systems, networking principles, and security controls. This is a vital position, which will ensure the informat

Veterinary Receptionist - Portishead.If you enjoy providing great service and working in a team, we have just the opportunity for you to join the team as an Experienced Veterinary Receptionist at our Portishead Vets for Pets practice.What your typical day will look like:.Your focus is to provide an

We have a superb opportunity for a.As Spa Receptionist, your duties will include welcoming guests and members to the spa, making spa bookings, upselling treatments and spa products, show rounds, cashing up and general day-to-day spa reception duties.You will have a friendly and outgoing personality

Handle guest inquiries related to security, providing reassurance and assistance as needed. Hotel security officer experience. Security Officer - Knightsbridge, London.

Mainly spending time in the office and between the ground floor, which has 7 of our restaurants, you will be responsible for the safety and security of everyone. Apply today and join us as a Duty Security Officer. Duty Security Officer - City of London.

Security Officer - Jumeirah Lowndes - Knightsbridge, London. An opportunity has arisen for a Security Officer to join us at Jumeirah Lowndes. Conduct regular foot patrols to maintain a visible security presence.

Situated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Ned's Club, a private members' space, gym and rooftop, alongside a public spa, ten restaurants and bars and 250 hotel bedrooms.Do you want to join one of the best places to work in hospitality?.Receptionist -

Receptionist - Jermyn Street, London.An exciting opportunity has arisen for an experienced full-time.Front of House team at Franco's on Jermyn Street, Green Park.Monday to Saturday with 2 days off - flexible shifts.The restaurant is closed on Sundays, 10 days over Christmas, 4 days over the Easter w

Build relationships with the local Hotel concierges & regular guests.

Ground Floor Security Officer - City of London. Our security team constantly aim to maintain the highest standards of safety for all our guest and employees, therefore your position is key to the hotel and team. Apply today and join us as a Ground Floor Security Officer.

Host / FOH Team Member / Senior Receptionist -.We are proud to be recognised as one of the best places to work in Hospitality.Looking after people is at the core of what we do and we work hard to make life at Dishoom the best it can be.Since 2010, our restaurants have celebrated the Irani cafes and

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to £700 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your op

Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent.Born from the adventurous spirit of our founder, Arthur Lasenby Liberty, we remain true to our heritage.From our fulfilment centres to our flagship store, passion, vision and dynamism are p

The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate