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HR Business Partner 📍 Uxbridge, UK (4 day working week) 📃 Permanent The HR Business Partner plays a key role in supporting the HR function while acting as a strategic advisor to managers and employees. The role focuses on enhancing organisational effectiveness, driving workforce planning, and fostering a positive employee experience. It ensures people strategies align with business goals and delivers HR solutions across talent management, performance, engagement, and organisational needs. Key Responsibilities Strategic Partnership • Build trusted relationships with stakeholders to understand priorities and translate them into people strategies., • Provide data‑driven insights to support workforce planning, organisational effectiveness, and capability building., • Train managers on people management, talent development, and performance management. Employee Relations & Engagement • Provide expert guidance on employee relations, performance issues, and conflict resolution., • Resolve complex ER cases fairly and consistently, in line with legislation., • Support employee engagement initiatives and culture‑building activities. Talent & Performance Management • Support succession planning and capability development., • Lead the annual performance cycle including goal‑setting, mid‑year, and year‑end reviews., • Champion internal mobility and career development. Organisational Development & Change • Support organisational design, restructuring, and transformation activities., • Lead change management efforts including communication and stakeholder engagement., • Promote continuous improvement and HR best practices. HR Operations & Compliance • Partner with HR Centres of Excellence to deliver high‑quality HR services., • Ensure compliance with legislation, policies, and HR processes., • Maintain accurate people data and deliver timely insights, KPIs, and HR reporting. Key Performance Indicators (KPIs) The HRBP will measure the effectiveness and impact of people initiatives, including: • Talent and succession planning effectiveness, • ER case resolution times and trend reduction, • Performance cycle completion and quality, • Engagement and culture improvements, • Data accuracy and reporting timeliness, • Stakeholder satisfaction and strategic partnership impact, • Compliance and risk management outcomes Skills & Qualifications • Proven experience as an HR Business Partner or similar HR generalist role, • Strong knowledge of employment law, HR best practice, and HR policies, • Effective problem‑solving capability and ability to build relationships at all levels, • Data‑driven mindset with strong analytical capability, • Excellent interpersonal, communication, and coaching skills, • Comfortable working in a fast‑paced, dynamic environment, • CIPD Level 5 or Level 7 (or equivalent) preferred Preferred Experience • Experience supporting managers in complex, matrixed organisations, • Exposure to organisational change, restructuring, or transformation programmes, • Familiarity with HR systems and analytics tools (e.g., HRIS platforms, analytics dashboards) Key Behaviours • Credible and Trusted – Demonstrates sound judgement and discretion, • Proactive and Solutions‑Focused – Anticipates needs and delivers practical HR solutions, • Commercially Minded – Aligns HR strategy with business challenges, • Inclusive and People‑Centric – Champions diversity, equity, and inclusion, • Resilient and Adaptable – Thrives in change and maintains a positive approach What We Offer • Competitive salary and bonus structure, • Comprehensive benefits package, • A dynamic and inclusive work environment, • Holiday entitlement, • Access to employee benefits platform

Installations Team Leader (UK&I) Location: Hounslow, London Salary: £70,000 + Benefits Contract: Permanent The Role We are working with a leading organisation within the automated distribution sector, delivering large-scale, complex installation projects across the UK & Ireland. They are now looking to appoint an experienced Installations Team Leader to take ownership of site installation activities across a major project portfolio. This is a senior leadership position responsible for driving safe, efficient, and high-quality delivery of construction and installation work. You will lead a multi-disciplinary site management team, ensuring all activities are delivered in line with industry regulations, best practice, and right-first-time principles, while promoting a strong safety-first culture. Key Responsibilities Lead and manage the UK&I installation site management team across multiple projects Act as the key point of contact for all project resourcing and installation-related matters Oversee project planning during pre-construction and sales phases, including budgets, labour and logistics strategies Ensure accurate project tracking, performance monitoring, and reporting Drive workforce optimisation, balancing subcontractors and internal teams effectively Maintain strong cost control and ensure efficient project delivery Support structured project mobilisation and cross-functional collaboration between UK and European teams Promote continuous improvement and implement best practice across all installation activities Build and maintain strong relationships with internal stakeholders, clients, and third-party contractors Support the development, progression, and succession planning of team members Skills & Experience Required Proven experience managing large teams on complex construction or installation projects Strong understanding of full project lifecycle delivery (pre-construction through to handover) Demonstrable leadership experience, including stakeholder management and conflict resolution Solid knowledge of UK health & safety regulations (CDM 2015, HASWA 1974) Ability to interpret engineering drawings, specifications, and project schedules Experience working in highly regulated environments with strict operational constraints Strong planning and organisational skills, including working within tight timeframes and phased delivery programmes Experience managing multi-disciplinary teams and driving performance improvements Knowledge of contract and project management principles Qualifications SMSTS NEBOSH General Certificate (minimum) NVQ Level 7 in Construction Senior Management (or equivalent) CSCS Black Card Relevant higher-level technical qualification What's on Offer 28 days holiday (plus bank holidays) Private healthcare Wellbeing programme with GP access and rewards platform Pension scheme Cycle to work scheme Childcare support scheme Employee recognition platform with rewards and discounts Excellent opportunities for career progression within a growing organisation Additional Information Candidates must have the right to work in the UK Flexibility to travel is required TPBN1_UKTJ

Freightserve recruitment are looking for an Operations Manager for a well-established Freight Forwarder based in the Heathrow area. Purpose of role Under the direction of The Director, the Operations Manager will be responsible for the full management function of the overall performance of the team (10 plus staff) in line with key performance requirements of the department. This is a hands on managerial role that requires the individual to both manage and monitor output and deliverables but also take an active involvement to support the managers of each department to ensure operational success. Responsibilities:- • Day to day operational requirement for Cross Border; Ecommerce and EU pallet groupage department and warehouse operations, • Supporting the team at an Operational Level, with escalation of queries both with staff and with service providers., • On going focus to identify continuous improvement opportunities to enhance customer experience and support team effort through innovation and technology., • Setting, managing and monitoring day to day KPI’s for internal process measure and improvements and ensure that laid out working procedures in each department are followed in conjunction with departmental managers, • Overall management of team’s performance and output, • Overall management and resolution of all operational and administrative processes ensuring correct profitability is met, • Dealing with crisis situations as they arise, including but not limited to transport delays and challenges, ferry and paperwork issues and challenges, tipping and delivery and slot delays or challenges., • Ability to foresee situations before they arise and put in necessary corrective actions to avoid service failure to customers, • Support effective implementation of Cross Border operational requirements in conjunction with the warehouse team, • Ensure own warehouse in UK is operating in a compliant and organized manner that aligns with clients SLA’s, • Manage and maintain effective relationships with 3rd party suppliers and partners,, • Responsible for staff training and development, • Responsible for the facility management of the Heathrow site, • Work in conjunction with the Director for Compliance in terms of H&S requirements Person Specification:- • Must be well organized and work towards tight deadlines, • Previous experience in managerial role essential, • Ability to work at different levels of the organization across countries and disciplines, • Analytical mind that has the ability to interpret and draw relevant insights from various resources, • Has exceptionally high level of attention to detail, • Must have excellent verbal and written communication skills, • Is open to new approaches and alternative means to accomplish results despite setbacks, • Ability to manage conflict, solve problems and create sustainable solutions independently and together within the team, • There is a strong need to be independent and focused, • Ability to work in a challenging and dynamic environment as a team player, • Must be flexible in approach and willing to work extended hours when required Competencies:- Is dedicated to meeting the expectations and requirements of internal and external customers, ensures that the team performs at levels that consistently exceed customer expectations Uses rigorous logic and methods to solve problems with effective solutions, probes all sources for answers, looks beyond the obvious and does not stop at the first answer. Can be counted on to exceed goals successfully delivery constantly and consistently. Knows how businesses work, knows the competition, is aware of how strategies and tactics work in the market, and has thorough product knowledge As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Our client, a prominent entity in the Defence & Security sector, is seeking a dedicated HR Business Partner to join their team in Uxbridge, Middlesex. This permanent role reports to the HR Director and is integral in enhancing organisational effectiveness, driving workforce planning, and fostering a positive employee experience. Key Responsibilities: Strategic Partnership: Build trusted relationships with stakeholders to understand priorities and translate them into people strategies. Provide data-driven insights to support workforce planning and organisational effectiveness. Train managers on people management, talent development, and performance management. Employee Relations & Engagement: Provide expert guidance on employee relations, performance issues, and conflict resolution. Resolve complex ER cases fairly and consistently. Support employee engagement initiatives and culture-building activities. Talent & Performance Management: Assist with succession planning and capability development. Lead the annual performance cycle including goal-setting, mid-year, and year-end reviews. Advocate for internal mobility and career development. Organisational Development & Change: Support the HR Director in organisational design, restructuring, and transformation activities. Lead change management efforts, including communication and stakeholder engagement. Promote continuous improvement and HR best practices. HR Operations & Compliance: Collaborate with HR Centres of Excellence to deliver high-quality HR services. Ensure compliance with legislation, policies, and HR processes. Maintain accurate people data and produce timely insights, KPIs, and HR reporting. Job Requirements: Proven experience as an HR Business Partner or similar HR generalist role Strong knowledge of employment law, HR best practices, and HR policies Proficient problem-solving capabilities and ability to build relationships at all levels of the organisation Data-driven mindset with strong analytical skills Excellent interpersonal, communication, and coaching skills CIPD qualification (Level 5 or Level 7) or equivalent preferred Preferred Experience: Experience in supporting managers within complex, matrixed organisations Exposure to organisational change, restructuring, or transformation programmes Familiarity with HR systems and analytics tools (e.g., IFS, SAP SuccessFactors, Power BI) Benefits: Competitive salary and bonus structure Comprehensive benefits package including Health Insurance, Pension Plan, and Life Cover Dynamic and inclusive work environment, with a 4-day working week 20 days holiday per annum Access to Employee Benefits Portal If you are an experienced HR professional with a passion for driving organisational success within the Defence & Security sector, we invite you to apply now to join our client's dynamic team in Uxbridge, Middlesex

This role provides high-level technical surveying and defect diagnosis to support a major housing association's maintenance division in delivering quality repairs across West London and surrounding regions. You will blend expert specification writing and project management with commercial oversight, ensuring budgets and contractors are managed effectively to enhance resident safety and satisfaction. Client Details One of the UK's most successful social enterprises and leading housing associations, managing a diverse portfolio of homes across London and the South East. Driven by a social mission, the organisation is dedicated to providing high-quality, affordable homes and creating communities where people can thrive. As the Direct Maintenance (DM) division continues to evolve, they are seeking a technically proficient Building Surveyor to provide specialist support in repairs, maintenance, and defect management. This role is central to a commitment to resident safety and satisfaction, ensuring assets are maintained to the highest standards through rigorous technical oversight and collaborative project management. The organisation champions a culture of accountability and excellence, offering a supportive environment where surveyors can see the tangible impact of their work on residents' lives. Description Technical Inspections & Defect Management: Conduct detailed property surveys and specialist inspections to identify building defects, latent issues, and dilapidations, specifically managing damp and mould cases. Project Specification: Prepare robust technical specifications and itemised work orders using NHF Schedules of Rates (SORs) for tenders, insurance claims, and remedial works. Contract Management: Oversee works to completion, ensuring contractors adhere to quality standards, project timelines, and value-for-money principles. Financial Oversight: Manage delegated project budgets ranging from £5k to £100k, providing accurate cost projections and supporting the variation approval process. Collaborative Liaison: Partner with internal teams-including Housing Services, Development Aftercare, and Legal-to ensure a seamless repairs service across the West region. External Stakeholder Management: Act as a key point of contact for insurers, loss adjusters, and external consultants on complex claims, fire, flood, or theft-related works. Compliance & Risk: Ensure all works comply with statutory and regulatory provisions, maintaining a sharp focus on Health & Safety, lone working protocols, and fraud prevention. Disrepair Resolution: Support the management of legal disrepair claims, utilizing the Disrepair Protocol and addressing Councillor or MP enquiries through to resolution. Data & Reporting: Maintain accurate records within property databases to track contractor performance, complaints, and service outturns. Mentorship & Support: Provide expert technical advice to Maintenance Managers and Supervisors, fostering a culture of continuous improvement and commercial awareness.Profile Experience: Extensive repairs surveying experience, ideally within a Housing Association or Local Authority environment, with a strong background in varied housing stock. Technical Knowledge: Excellent understanding of modern and traditional building construction methods and a proven ability to diagnose complex defects. Qualifications: HNC/HND in a related discipline or a degree in Building Surveying. Professional membership (MRICS or MCIOB) or CEng status is highly desirable. Regulatory Awareness: Strong understanding of contract law, housing law, and general Health & Safety practices. Commercial Acumen: Experience in monitoring financial budgets and delivering high-quality, efficient housing services through the use of NHF SORs. Interpersonal Skills: Exceptional communication and negotiation talents, capable of influencing stakeholders and managing resident expectations with empathy. Mindset: A problem-solver who takes ownership of tasks, manages conflict effectively, and thrives in an agile, site-based environment. IT Literacy: Proficient in the Microsoft Office suite (specifically advanced Excel) and comfortable using complex property management databases.Job Offer Competitive Compensation: Salary up to £52,000 per annum plus an Essential Car User allowance of £1,300. Generous Benefits: An industry-leading pension plan (up to 12% total contribution), 28 days holiday, and a comprehensive health cash plan. Agile Working: A modern, flexible model with 20%-40% of time spent at the reporting hub or site, providing autonomy over your schedule. Professional Development: Significant commitment to CPD and a clear pathway for career progression within a large-scale, expanding organisation. Purpose-Driven Work: High-level responsibility where your technical expertise directly improves the health and security of diverse communities. Supportive Culture: Access to a collaborative ecosystem of in-house specialists, volunteering days, and a robust Employee Assistance Programme

Security & Loss Prevention Officer Rate of pay: £13.37 per hour (£27,809) Hours: Days only (5 days from 7 on a rota basis, 9 hours between 7:30am - 6pm, including some weekends). 40 hours per week. Location: Ruislip & Hanger Lane Benefits: Free breakfast, free parking, 23 days holiday (plus bank holidays), uniform provided, company discounts. Applicants should have great customer service and conflict resolution skills. Your duties will include: • Providing a customer focused security presence, • Ensuring a safe and secure environment for staff and visitors, • Acting as a visual deterrent to crime and security incidents, • Monitoring CCTV systems, • Meeting and greeting customers in a friendly manner, • Security patrols of the store, • Work closely with store associates and the Store Manager, • Conducting internal investigations into stock loss, fraud and theft., • Monitoring security systems, • Key holding, • Report all security incidents in the store You should be: • Fully flexible to work 5 out of 7 days including some weekends. These will be 9 hour shifts between the times of 7:30am – 6pm., • Strong conflict resolution skills, • Customer focused Momentum Recruitment Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused security recruitment service for the provision of permanent, contract & temporary staff across the EMEA region. Momentum Recruitment covers the following markets. • Corporate Security, • Security Guarding - Management & Operations, • Security Officer & site personnel staff, • Retail Loss Prevention, Audit & Fraud, • Facilities Management

Enterprise Information Security Manager Perm Uxbridge, UK or Amstelveen, Netherlands Up to £130,000pa or €140,000pa The Enterprise Information Security Manager is responsible for contributing to and driving the execution of the organization’s Information Security Strategy, and for managing the Information Security team for the EMEA region. Overall responsible for core security activities in: Security Incident Response, Vulnerability Management, Application Security, Policy Management, Security Risk Management, Security Awareness & Education. Maintain and grow the expertise of the security team members, and improve the maturity of the team’s security processes. This role can be performed either from our Amstelveen office in the Netherlands or from our Uxbridge office in the UK. Responsibilities • Translates the enterprise security strategy into annual operational plans for the security team., • Ensuring execution across all subsidiaries, regional entities and NSOs & provides structured feedback loops to the Director on execution progress, • Develop, provide and enforce EMEA’s Security Policies to IT, business, NSO’s and subsidiaries., • Recruit, manage, coach, develop and motivate a high-performing team of SME’s and Specialists., • Manage and execute the EMEA Security activities, with its main components: security audits and assessments, Application Security, Vulnerability management, Incident Response & Forensics, Security Architecture, security awareness & education., • Liaison with the global security organization, an support the alignment and integration of security activities at global level., • Act as deputy for the Information Security Director as well as deputy spokesperson on all information security matters, • Be responsible for achieving the organization’s security KPIs & Preparing security dashboards, risk summaries, and reports for Steering Committee meetings., • Accountable for standardising security team’s core processes & owning the audit cycle preparation for internal/external audits., • Be the designated security contact for the top IT vendors, and represent EMEA in the vendors Security Steerco meetings., • Ensure ongoing coordination with the Data Privacy and the Compliance organizations, as well as with the Legal, Procurement and HR teams., • Maintaining and managing the enterprise security risk register., • Operational owner of enterprise security incidents, reporting to the Director with recommendations and guidance during major incident., • Responsible for information security finances, managing budgets in line with policies and guidelines., • Ownership of the Security Maturity Model for enterprise security teams. Responsibility for monthly/quarterly security posture reporting to the Director., • Keep executive management appraised of the security posture of the organization, and of major incidents and risks to the organization. Qualifications Personal Specification e.g. Technical skills, knowledge, experience required • Extensive experience in IT Security, Risk Management and Compliance, preferably in large multi-national organizations., • Solid people leadership skills, providing direction, mentoring, coaching to the team, and building positive high-performing working environments., • Proven budget and project management skills., • Excellent stakeholder management and communication skills., • Contractual management and tender writing and evaluating experience., • Conflict management and resolution skills., • Experience dealing with and coordinating security incident activities., • Ability to think adversarially, and good knowledge of the current cybersecurity threat landscape., • Expert knowledge of current and emerging security technologies and tooling., • Working knowledge of security standards and frameworks, such as ISO 27001, CIS Top 20, OWASP Top 10, ISF SOGP etc., • Hands-on experience in one or more of: Security Architecture, Security assessments or penetration testing, Application Security, Vulnerability Management, Forensics, Threat Modelling, Security Incident Response or Security Operations., • Fluency in English, both written and spoken

The ocean import supervisor is there to promote the Ocean Import product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures. Mon to Fri Salary Cira £40k Duties Include: Ensure all customers standard operating procedures are followed as per the DLSOP •• Review and support with day-to-day quotations. •• Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team. •• Take an active role in the transition of new business/ updates to existing business. •• Grow department Revenue in line with District budget target and management expectations. •• Support all compliance efforts and trainings. •• Understand department process flow, constantly looking for areas to improve efficiency. •• Be open to implementing new system changes and enhancements into the department. •• Be involved and suggest system/process improvements. •• Building and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others) •• Assist the Manager with EPE’s on the department in line with the 3+1 Initiatives. •• Assist the Manager with goal setting and monitoring development for key staff. Key Skills: University or equivalent business qualifications •• Minimum 5 years industry experience •• Strong planning and organizing skills •• Conflict resolution •• Listening skills •• Providing feedback •• Teamwork •• Building team environment •• Coaching for development •• Customer focus •• Managing meetings •• Problem solving •• Process improvement •• Time management •• Software proficiency skills (e.g., MS Excel Formulas and Pivot Tables, MS Word) •• English language proficiency •• Global Logistics Industry knowledge

Onsite Service Delivery Manager Location: London / Hybrid (5 in 10 days in office) with occasional travel to Hampshire Hours: 35 per week We're looking for an experienced Onsite Service Delivery Manager to support one of our largest customers, ensuring exceptional service quality, SLA compliance and strong customer relationships. You'll act as the trusted partner for all service and technical issues, driving continuous improvement and representing our brand values in every interaction. Key Responsibilities Act as the primary contact for service and technical issues across the customer account. Build strong customer relationships and ensure delivery meets SLAs, KPIs and contractual expectations. Produce accurate monthly and quarterly Performance Management Reports (PMRs), including incident trends and improvement actions. Lead Continual Service Improvement initiatives to reduce recurring incidents and enhance performance. Manage escalations, customer complaints and high‑profile issues, ensuring clear communication. Support accurate billing for out‑of‑hours or non-contractual work. Lead allocated teams, conducting regular 1:2:1s and managing performance effectively. Work collaboratively with sales, operations and technical teams to deliver seamless service. Highlight any risks, potential SLA breaches or reputational concerns to senior management.What You'll Bring Strong knowledge of ITIL and service management principles. Experience with managed services, SLAs, KPIs and performance reporting. Understanding of enterprise IT environments (networks, servers, infrastructure) from a service delivery perspective. Excellent communication skills with the ability to translate technical issues into business terms. Leadership experience, including team management and performance reviews. Strong problem‑solving and conflict‑resolution skills. Ability to analyse data, identify trends and present clear reports. Proven experience in customer‑facing service delivery or account management roles.What We Offer 35‑hour working week (08:00-18:00 coverage). Hybrid working (5 in 10 days office‑based). 25 days holiday, rising to 30 with length of service, plus bank holidays. Eligibility for discretionary bonus scheme. A culture shaped by our core values: Customer Focus, Integrity, Accountability, Innovation and Passion.If you're passionate about delivering outstanding service, building strong customer relationships and driving continuous improvement, we'd love to hear from you. Apply now and help us deliver exceptional service experiences

HR Manager (12-Month Fixed Term Contract) Location: Chiswick Contract Type: Fixed Term Contract (12 months) Working Pattern: Full-Time, hybrid - 3 days per week office based Salary: £50,000 - £60,000 per annum Benefits: 25 days of holiday plus UK bank holidays. Flexible hybrid working (typically 3 days in the office). Medicash policy, covering health, dental, and optical needs. Access to an Employee Assistance Programme (EAP). Free fitness and wellbeing app. Cycle to Work scheme and enhanced family-friendly policies. Opportunities for skill development across diverse projects. A vibrant office culture with regular social events and activities. Are you an experienced HR professional looking for an exciting opportunity to make a significant impact? If so, we have the perfect role for you! Our client, a leading data and services organisation, is on the lookout for a dynamic HR Manager to join their team for a 12-month fixed-term contract. This is your chance to play a pivotal role in shaping the employee experience and supporting a fast-paced, growing business! About the Role: As the HR Manager, you will be at the heart of the organisation, ensuring smooth HR operations and a positive employee journey. This hands-on role is ideal for someone with a background in HR generalist experience, ready to own HR processes from recruitment to employee lifecycle management. Key Responsibilities: HR Operations: Provide day-to-day HR support to managers and employees, ensuring a consistent, high-quality employee experience. Recruitment & On-boarding: Manage end-to-end recruitment, from direct sourcing to on-boarding coordination. Policies & Compliance: Maintain the HR handbook and ensure processes align with local requirements. Employee Relations: Support day-to-day employee relations matters. Compensation & Reward: Coordinate the year-end compensation process and support updates to salary structures. Performance & Engagement: Oversee the annual performance review cycle and drive engagement initiatives. Stakeholder Management: Build effective relationships with managers and leadership to ensure smooth HR operations. Experience and Skills Required: Proven background in a hands-on HR generalist role. Strong background in recruitment, both direct hiring and managing agencies. Solid understanding of HR operations and employee lifecycle processes. Practical knowledge of employment law and employee relations. Proficient in HR systems (HRIS) with a knack for maintaining accurate data. Highly organised, responsive and capable of managing multiple priorities. Excellent communication skills with a professional and approachable demeanour. Strong leadership and conflict resolution skills. Detail-oriented team player with a self-starter attitude. Experience in a rapidly growing business or during transformation. If you're ready to take on this exciting challenge, apply now and help shape the future of HR in a dynamic organisation! Application Process: To apply, please submit your CV outlining your relevant experience and motivation for applying. We can't wait to hear from you! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Resident Liaison Officer (RLO) Project: SHDF – Social Housing Decarbonisation Fund Location: London Borough of Ealing Salary: Up to £32,000 + £4,800 Car Allowance Contract: 3-Year Framework Requirement: Must have own vehicle and full UK driving licence About the Role We are seeking an experienced and resident-focused Resident Liaison Officer (RLO) to support the delivery of Social Housing Decarbonisation Fund (SHDF) works across the London Borough of Ealing. This is an exciting opportunity to play a key role in delivering energy efficiency and retrofit improvements to occupied social housing properties as part of a long-term 3-year framework. Works may include insulation, window and door replacements, ventilation upgrades, heating system improvements, and other energy-saving measures. As the main point of contact for residents, you will ensure projects run smoothly by building trust, managing expectations, and maintaining excellent communication throughout the lifecycle of the works. Key Responsibilities • Act as the primary liaison between residents, site teams, and the client, • Arrange and attend resident consultation meetings and property access appointments, • Clearly explain the scope of works, timelines, and any disruption expected, • Manage resident concerns, complaints, and vulnerable tenant needs with sensitivity, • Conduct pre-start visits and satisfaction surveys, • Maintain accurate records of all communications and resident interactions, • Support site teams in ensuring access is achieved to programme, • Work closely with project managers and supervisors to ensure smooth delivery What We’re Looking For • Proven experience as a Resident Liaison Officer within social housing, refurbishment, retrofit, or planned works, • Experience working on SHDF, ECO, or other decarbonisation/energy efficiency schemes (desirable), • Strong communication and conflict resolution skills, • Ability to work independently across multiple sites, • Highly organised with good administrative skills, • Empathetic and professional approach when dealing with residents, • Full UK driving licence, • Must own a vehicle (essential for travelling across the borough) What’s on Offer • Salary up to £32,000 (dependent on experience), • £4,800 annual car allowance, • Long-term 3-year framework stability, • Opportunity to work on a high-profile decarbonisation programme, • Supportive team environment with career progression potential

Resident Liaison Officer | Brent | £22.57 per hour Social Housing – Planned Works & Refurbishment Are you a customer-focused professional with experience in the social housing sector We are seeking a dedicated Resident Liaison Officer (RLO) to join our team in Brent. This is a vital role acting as the primary link between our residents, the local authority, and our site delivery teams. If you excel at building relationships, managing expectations, and ensuring a high standard of resident satisfaction during major works programs, we want to hear from you. THE OFFER Pay Rate: £22.57 per hour Location: Brent (Covering various schemes across the Borough) Sector: Social Housing / Property Services Requirements: Full UK Driving Licence and access to a vehicle are essential. Contract: Ongoing Contract / Permanent opportunities. THE ROLE As the Resident Liaison Officer, you will be the face of the project. You will ensure that residents are fully informed and supported throughout the duration of planned maintenance and refurbishment works. Key Responsibilities: Resident Engagement: Conduct pre-start surveys and home visits to introduce the works and explain the process to residents. Communication: Distribute letters, notices, and newsletters to keep the community updated on project timelines. Choice Management: Assist residents in making selections for internal works (e.g., kitchen/bathroom colours and finishes) and ensure these are accurately recorded. Conflict Resolution: Act as the first point of contact for any resident queries or complaints, resolving issues swiftly and professionally on-site. Liaison: Coordinate between site managers, trade operatives, and residents to ensure access is gained and works proceed smoothly. Documentation: Maintain accurate resident files, visit logs, and satisfaction surveys to provide clear audit trails for the client. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) within the Social Housing sector. Communication: Exceptional interpersonal skills with the ability to communicate with a diverse range of residents. Resilience: Ability to remain calm and professional in challenging situations or when dealing with difficult complaints. Mobility: Must hold a full UK Driving Licence and be comfortable travelling between different sites within the Brent area. IT Literacy: Proficient in using Microsoft Office and mobile devices for logging site data. Organisation: Strong time management skills to handle multiple residents and workstreams simultaneously. If you are a proactive RLO looking for a rewarding role in West London, please apply now with your updated CV