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IT Support Analyst Manchester (On site) £160 – 185 per day An IT Support Analyst is required for our client who are based in Manchester. The successful candidate will join the IT Operations team and will be responsible for ensuring the smooth operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills • Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment., • Hands-on experience with Active Directory, Office 365, and both on-premises and cloud environments., • Familiarity with Microsoft Office suite and other client-side applications. End-User Support • Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support., • Troubleshoot and resolve day-to-day tickets effectively and efficiently., • Responsible for installation, deployment, troubleshooting, management and support of desktops, laptops, tablets, mobile devices, software, peripherals, telephony, and various equipment in the environment., • Responsible for onboarding new hire computer & telephone assignments and desk configuration., • Responsible for minor IT initiatives/projects and participate in major IT initiatives/projects., • Bachelor’s degree in Computer Science, Information Technology, or related field., • Relevant technical certifications are preferred:, • CompTIA A+, • Network+, • Microsoft Certified: Modern Desktop Administrator Associate, • ITIL Foundation (Service Management understanding), • Substantial work experience in IT support or a similar technical support role., • Strong verbal and written communication skills., • Excellent interpersonal and customer service abilities., • Creative problem solver with strong analytical and conflict-resolution skills., • Ability to prioritise tasks, manage time effectively, and work well under pressure.

Role: IT Project Manager – 12 month FTC Location: Manchester - Hybrid Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future. We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to join in our mission, to make the world safer and more secure. Take a look at our website here to learn more about why we’re one of the leading global Cyber Security and Risk Mitigation business… The Opportunity: The objectives of this role is to manage a portfolio of projects within the NCC group globally. The assigned projects will be medium to large in nature, span the full technology stack of NCC, and support all business functions. They will need to lead on projects from requirements definition through deployment, establish and manage a project plan, manage project budgets and report anomalies on a regular basis, work collaboratively with the business in terms of delivery including change management. Where necessary they will need to coordinate internal and external resources including negotiating with and managing vendors, as well as ensuring projects remain within scope and budget and/or where necessary managing the change control process. The role will involve project analysis and when necessary, adapt scope, timelines and costs to ensure the projects adhere to the defined requirements. It is essential they establish and maintain relationships with the appropriate stakeholders and provide day-to-day contact on project status and changes. Responsibilities: • Determine and define project scope and objectives working with a broad cross section of stakeholders from across the NCC Group., • Predict resources needed to reach objectives and manage resources in an effective and efficient manner., • Prepare budget based on scope of work and resource requirements., • Track project costs in order to meet budget and report on any unexpected deviation from the project burn rate., • Develop and manage a detailed project plan, along with making available a summarised version of the plan for senior stakeholders., • Provide project updates on a weekly basis to the PMO and various key stakeholders on progress to date, highlighting key risks and issues with mitigation plans and actions., • Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables., • Utilise industry best practices, techniques, and standards throughout the entire project execution., • Monitor progress and make adjustments as needed., • Measure project performance to identify areas for improvement., • Provide quality assurance measures on all project work., • Track project performance., • Provide project evaluations and results measuring., • Adhere to NCC Group’s project governance methodology. Qualifications and Skills: • Previous experience working in a Project Manager role, ideally in the Cyber Security or Technology sector., • Excellent understanding of project management tools and techniques., • Competence in Microsoft application packages including Office and MS Project., • Understanding of other project management tools such as Smartsheet, Jira, Trello etc., • Excellent understanding of full project lifecycle and methodologies., • Experience of working within a structured project management framework., • Experience of both Agile and waterfall project management techniques., • Excellent verbal and written communication skills., • Excellent organisational skills, negotiation and conflict resolution skills., • Experience of managing budgets and resource tracking., • Ability to think outside the box to establish pragmatic solutions to issues arising., • Experience of dealing with all stakeholder groups up to and including C-Suite., • Experience of supporting Workday or Salesforce implementations is advantageous but not essential (desirable). Behaviours: • Focusing on Clients and Customers, • Working as One NCC, • Being Inclusive and Respectful, • Always Learning, • Delivers Brilliantly What we offer in return: • 🌟 Flexible Working: Balance your work and personal life with our flexible working options., • 🌴 Holiday Allowance: Enjoy 25 days of holiday, plus bank holidays, with the option to buy up to 5 additional days of annual leave., • 🧠 Medicash & Critical Illness Scheme, • 💼 Financial & Investment Benefits: Enjoy peace of mind with our Pension, Life Assurance, and Share Save Scheme., • 🤝Community & Volunteering Programmes: Make a difference in your community with our volunteering opportunities., • ⚡ Green Car Scheme: Drive green and save money with our eco-friendly car scheme., • 🚴 Cycle Scheme: Stay fit and healthy with our cycle-to-work scheme., • 🎉 Special Time Off: Take time off for those big moments in life, like getting married/entering into a civil partnership, becoming a grandparent and moving home., • 👨 👩 👧 👦 Family Planning: Benefit from our generous parental leave. About NCC Group The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates. We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business. Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative and we embrace difference. We treat everyone and everything with equal respect. We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best. About your application We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. If you do not want us to retain your details, please email . All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.

About Us: Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions – faster. For 25 years, we have partnered with the world’s leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first-party panel, and world-class team of leading research experts. Since 2019, we’ve made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale. With 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights. Learn more at Introduction: This is a senior leadership role responsible for delivering outstanding client experiences, driving profitable account growth, and leading high-performing, client-facing teams. The UK Head of Research sits at the intersection of clients, research excellence, and AI-enabled ways of working. The role is accountable for ensuring that Toluna’s technology, data, and AI capabilities are translated into real value for clients and into scalable, efficient operations for the UK research team. Responsibilities: Leadership & Delivery • Brings vision and leadership to the UK Research team to drive a sense of pride, ownership and accountability at every layer of client and internal communication, • Implement corporate action plans into effective execution with visible impact on UK performance and results., • Implement the vision for AI-enabled research and client success, ensuring Toluna’s platform, automation, and analytics capabilities are fully leveraged, • Implement programs that influence short- and mid-term business outcomes (revenue, margin, operational efficiency)., • Manage, grow, and strengthen key client relationships by building trust, reliability, and service excellence, positioning Toluna as a strategic, AI-enabled insights partner., • Act as a senior leader in key client interactions, handling critical discussions, negotiations, and escalations, including those involving new methodologies and AI-powered solutions., • Ensure timely, efficient, and client-centric delivery aligned with high-quality standards, AI- and tech-enabled efficiencies, and profitability targets., • Resolve operational issues where needed and coach team leaders to do the same ensuring quality and agility are at the heart of client deliverables, • Lead, coach, and develop high-performing teams of client-facing experts. Drive adoption of new ways of working & positively champion initiatives as they are rolled-out., • Build AI-ready teams: ensure team members are trained, confident, and excited to use AI and automation in their daily work, with clear expectations for adoption and impact., • Manage the UK Research team and coach team leaders, fostering a culture of accountability, continuous learning, and innovation., • Oversee hiring, onboarding, motivation, performance management, and retention of staff, with particular focus on digital and AI skills., • Support on programs in new and/or evolving areas, often involving the rollout of new AI-enabled capabilities or operating models., • Manage planning, revenues, budgets, resources, risks, and outcomes for UK Key Accounts, ensuring visibility, governance, and timely interventions., • Drive continuous improvement initiatives across key processes to enhance efficiency, quality, scalability, and client value, using data and AI-generated insights to prioritize., • Resolve complex problems impacting business performance, • Navigate a wide range of business situations requiring sound judgment, strategic perspective, and adaptability, particularly as the organization evolves its AI and technology capabilities., • Anticipate risks and opportunities created by client, and technology shifts, and translate them into concrete actions for the UK to drive growth and mitigate risk. Your Profile: • Commercially driven mindset with strong mastery of client servicing processes and passion for AI enabled, technology-driven business models., • 10+ years of market research experience, with a proven record of successful delivery in client-facing leadership roles., • 10+ years of experience managing key client and Key Account relationships, ideally across multiple markets or regions., • Strong interest and demonstrable experience in technology, platforms, process improvement, automation, and/or AI, and how they can be used to scale insight and improve client experience., • Demonstrated leadership success managing multiple teams, developing leaders, and building growing organizations., • Excellent collaboration and conflict-resolution skills, with the ability to lead peers and cross- functional teams toward shared objectives., • Strong analytical judgment across complex business environments, including comfort with data, dashboards, and performance metrics., • Results-oriented approach with the ability to innovate and embrace new ways of working while maintaining organizational standards and values., • Strong knowledge of market trends, products, and technologies, with the ability to articulate a forward-looking vision for AI-powered insights and client success., • Exceptional written and verbal communication skills, enabling effective client engagement and internal decision-making, including at executive level. Our Values: Acting with Ownership- Demonstrating individual accountability Bringing a forward mindset- Being action-oriented, bold and entrepreneurial Collaborating with Curiosity- Exhibiting teamwork through togetherness Discussing openly, committing jointly- Sharing your views openly Embracing empathy- Being egoless & caring What we Offer: At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board. Join our global team. We welcome big thinking, value AI-driven innovation, and reward great work.

You'll be a senior developer on our in-house travel management platform, working across the full stack — from React frontends to Node.js APIs and background processing services that handle live travel data. The platform spans Linux and Windows environments, including containerised services running on Docker. The role involves real-time problem diagnosis, complex data transformation across multiple databases, and a high degree of autonomy. You'll be expected to own technical decisions, independently investigate and resolve issues across the entire stack, and operate as a trusted point of escalation when things go wrong. This is a hands-on technical role with genuine responsibility. About Us: CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate market. Our proven business strategy combines personalized service excellence with client-facing technology solutions to deliver a return on investment to our customers. Headquartered in Australia, we provide local services solutions to clients across the globe. Key Responsibilities: • Build and maintain features across React frontends and Node.js/NestJS APIs, • Develop and support background processing services that ingest and transform travel data from external systems, • Write and optimise complex SQL across PostgreSQL and MS SQL Server databases, • Investigate and resolve production issues end-to-end — from browser through API to database and background processors, • Drive forward platform modernisation initiatives as they are prioritised Skills & Experience : • 3+ years commercial experience with Node.js and TypeScript, • Strong SQL skills — complex queries, relational schemas, multi-database environments (PostgreSQL and/or MS SQL Server), • React (hooks, functional components), • Experience transforming and mapping complex data structures (XML, JSON), • Git — confident with branching, conflict resolution, • Familiarity with NestJS, tRPC, or similar API frameworks is a strong plus, • Experience with background processing patterns (queues, cron jobs, webhooks) is highly valued Join our crew and help CTM take flight. Apply now and pack your skills for a business travel journey that promises growth, discovery and plenty of first-class moments. What to expect from the recruitment process : • Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder);, • Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams;, • If you are successful we will invite you to our office for a final stage interview. Wherever possible we will provide you with feedback, however we are a small team and often we won't be able to do so until after we fill the vacancy. CTM is a responsible employer and is dedicated to conduct thorough right to work checks in the interests of both parties, candidates and the company. Candidates selected and invited to an interview will be invited to a mandatory 15 min call with the TA lead to produce their RTW documents. This call is a mandatory step for all candidates regardless of their RTW status. This call is confidential and conducted by HR professionals only. CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Employer, we’re here to support you in any way we can. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements. Reward & Recognition Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme. Employee Wellbeing and Flexibility Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders. Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business. Sustainability Focus Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled. All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at Please note that this role requires a security clearance process (you must have lived in the UK for 5 consecutive years to be eligible) and a DBS check. Do not apply if you are not willing to undergo these conditional background checks, this continually applies during the course of your employment. You can read about SC on the government site - ___

Field Representative Manchester Salary- £27,550 plus commission and company vehicle A leading UK-based field services company is seeking an enthusiastic and motivated Field Representative to join its expanding team. This role offers an exciting opportunity to work independently while engaging with customers and resolving account-related matters on behalf of various clients, primarily within the utilities sector. Key Responsibilities * Conduct pre-disconnection visits and meter inspections. * Perform customer vulnerability assessments and safety checks. * Negotiate and facilitate payment solutions. * Attend Magistrates Court to obtain and execute Rights of Entry Warrants. * Oversee utility isolations and liaise with engineers and locksmiths. * Ensure compliance with regulatory and industry standards. * Maintain accurate and up-to-date records of all site visits. * Provide high-quality service and effective conflict resolution. Requirements * Strong interpersonal and communication skills. * Experience in debt negotiation, collections, or customer service (desirable but not essential). * Self-motivated, proactive, and capable of working independently. * Ability to work in a fast-paced environment with deadlines and targets. * Basic IT proficiency and report-writing skills. * Flexibility with working hours. Whats on Offer * Competitive salary plus performa...

As an Area Sales Executive within our SME Sales Team, your primary purpose is to drive new business growth across a defined geographical area. You will generate your own leads, build a strong and sustainable sales pipeline, and convert high-quality prospects into trading clients. This role is perfect for someone who is proactive, commercially minded, and hungry to succeed in a fast-paced environment. What You'll Do You will manage the full end-to-end sales process — from identifying new business opportunities to onboarding clients and ensuring a successful handover. Working closely with internal stakeholders and operational colleagues, you'll support the smooth integration of new clients and ensure performance meets expectations within the first six weeks of trading. This role is a 6 month FTC so the ideal candidate will be immediately available or on a short notice period. Key Responsibilities • Identify and develop a high-quality personal prospect pipeline to meet monthly, quarterly and annual revenue and volume targets., • Achieve all assigned KPIs and productivity targets., • Record all sales activity and manage the sales process using the EVRi CRM system., • Onboard new clients on time and ensure they fully understand all EVRi customer service processes and self-serve tools., • Monitor new client performance and ensure they trade to expected profile within four weeks of go-live., • Complete client handover within six weeks of trading., • Resolve escalations and account queries promptly and thoroughly., • Experience within a Telesales or Field Sales role., • Full UK driving licence and willingness to travel., • Preferred: 1 year of commercial experience within the parcel delivery sector., • At least 1 year of B2B sales experience., • General understanding of e-commerce and online marketplace selling., • Excellent written and verbal communication skills., • Good IT literacy including Microsoft Office., • Highly organised, proactive, energetic and motivated to succeed., • Strong problem-solving ability, including negotiation and conflict resolution., • Able to build strong relationships with internal stakeholders., • Customer-focused with excellent communication skills., • At least 33 days annual leave (including bank holidays) – Pro rata, • Career progression opportunities., • Flexible, inclusive benefits including shopping vouchers, insurance and healthcare. We're committed to fostering an inclusive environment where every colleague can be themselves and thrive. We want our workforce to reflect the diversity of the customers we serve across the UK. We're excited for the future — let's deliver it together. JBRP1_UKTJ

We are seeking an exceptional Director of Risk to lead the risk function. The focus of the role is to maintain overall responsibility for the group's risk management activities, as part of a core central operations team. The director will report directly into the Board and be the lead risk executive for risk for the Audit and Risk Committee. Client Details This professional services organisation is a medium-sized business offering expert solutions and services to its clients, Description The Director of Risk will be tasked with; • Enterprise Risk Management - Oversight of risk management across all divisions by managing comprehensive risk registers. Ensures the firm's risk appetite is clearly defined and understood at every level. Implementation of robust mitigation strategies to address identified risks and minimise potential adverse impacts on the firm's objectives., • Regulatory Compliance - Oversight of the firm's ongoing compliance with regulations including FCA, GDPR and AML, among others. Liaison with regulatory bodies, in particular with regard to external compliance monitoring., • Ethics and Independence - Oversight of conflicts management and auditor independence. Ensures rigorous conflict checks are conducted to prevent any potential conflicts of interest and established ethical guidelines are consistently enforced to maintain auditor independence and the highest standards of professional conduct., • Quality and Risk Management - Oversight of quality management systems, ensuring appropriate quality controls are in place. Ensure internal audits, cold file reviews, and other quality checks are conducted to monitor and enhance the effectiveness of these controls, supporting the delivery of high-quality services and minimising potential risks., • Legal - Oversight of engagement terms and conditions; complaints; PI claims. A successful Director of Risk should have: • Senior risk and/or compliance leader, ideally within an accountancy firm, but also potentially within other, regulated, professional services firms., • Potentially a senior client-facing professional with experience of ethics, risk management and/or regulatory compliance, who wishes to transfer into a full time risk management role., • High ethical standards, exceptional judgement, capable of understanding and advising on complex, sometimes, sensitive issues., • Skilled in navigating and managing multiple constituencies within a broad-based professional services environment, • Excellent communicator, • Strong project management skills, • Competitive salary ranging from £70,000 to £80,000 per annum., • Attractive bonus structure and pension scheme., • Opportunity to lead a key department within the organisation., • Be part of a professional services company based in Manchester.

A food delivery service in Manchester seeks a French Customer Care Agent to resolve high-priority complaints and ensure customer satisfaction.This hybrid position demands fluency in both English and French, conflict resolution skills, and prior experience in senior complaints handling.You will engag

Resident Liaison Officer (RLO) Permanent Position | Property Services Location: Manchester Salary: £30,000 per annum Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in Manchester. This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable What's on Offer Permanent role Competitive salary of £30,000 + car allowance Consistent working hours Supportive team environment with long-term project stability How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Manchester

The Senior HR Advisor will provide expert HR support and guidance within the not-for-profit sector, ensuring the organisation's policies and procedures are effectively implemented. Based in Manchester, this role involves advising on employee relations, performance management, and HR compliance. Client Details This not-for-profit organisation is a well-established and respected entity within its sector. As a medium-sized organisation, it is committed to delivering impactful services while fostering an environment of professional excellence. Description Key Responsibilities: Provide a tailored HR service to assigned business areas, supporting customised people plans and strategic HR initiatives. Lead and deliver HR projects aligned with organisational goals. Analyse HR data, identify trends, and recommend targeted actions. Support organisational development by enabling managers to effectively handle people management and employee relations matters. Mentor and support HR Advisors in their professional development. Build and maintain strong relationships with managers at all levels, delivering timely and effective HR solutions. Lead and contribute to business change initiatives in partnership with HR Business Partners. Deliver coaching and training to line managers-both one-to-one and in groups-on performance management, capability, conflict resolution, and absence management. Ensure accurate maintenance of HR records and produce reports as required. Profile A successful Senior HR Advisor should have: Highly organised, with strong planning and administrative capabilities. Solution-oriented, with the ability to manage multiple complex priorities simultaneously. Meticulous attention to detail and a high level of accuracy. Adaptable and resilient, thriving in a fast-paced and evolving environment. Professional and confident, with a consistent approach of tact and diplomacy. CIPD qualified (Chartered or Graduate membership), or actively working towards accreditation. At least three years' recent experience in a Senior HR Advisor role, with broad generalist expertise. Demonstrable experience in leading organisational development and/or business change initiatives. Degree educated or equivalent relevant professional experience. Strong written and verbal communication skills. Job Offer Competitive salary £35,000 per annum. Opportunities for professional growth and development within the not-for-profit sector. Supportive and collaborative work environment in Manchester. Generous holiday allowance and additional benefits. Fixed term contract.If you are passionate about making a difference in the not-for-profit sector and have the skills required to succeed as a Senior HR Advisor, we encourage you to apply today

Thrive Oldham are delighted to be working with our client in the Oldham area who are actively looking to recruit a Principal Building Control Officer. Job Purpose To be responsible for the effective leadership and management of the Building Control Team. Ensuring that work on site and on submitted plans satisfy the building Regulations and associated legislation. To develop and generate new business to support the service with GM and the North West. To contribute to the overall management of the Division. General Responsibilities To provide day-to-day management to the team including recruitment, appraisal and development, conflict resolution etc. To motivate and engage the team to create the right working environment to influence effective performance. To be accountable for a budget(s), monitoring, reckoning and providing explanation for the spend as necessary. To be responsible for the delivery of the annual work plans, regularly monitor, identify potential non-delivery and provide practical solutions for performance issues. Contribute to efficiency and performance improvements and evidence value for money in service delivery. Contribute towards strategic planning by providing practical aspects to achieving goals and objectives To support the implementation of corporate initiatives and ensure they are embedded in the team. To ensure effective working relationships with other managers across the directorate and the Council to deliver our corporate objectives. To contribute to the overall management of the service Key Tasks To lead, motivate and manage all staff in the Team, including, but not specifically limited to: appointment; appraisal; training and development; coaching; discipline; and customer care. To procure goods and services and manage works in accordance with the Council's Constitution, Council policies and any relevant legislation. To prepare reports for and attend: Council Committee meetings; Public Local Inquiries; Tribunals; Officer Group meetings; and meetings of other bodies and agencies as and when required To deputise for the Head of Planning and Infrastructure as and when required. To take responsibility for self-development and continuing professional development in a relevant technical / professional field. To ensure compliance with health and safety rules, regulations and legislation both on an individual and collective basis and to manage operational risks effectively and proactively. To actively promote the equalities and diversity agenda in the workplace and in service delivery. To undertake and assist with such other duties as may be required from time to time, commensurate with the post, including the performance of duties outside normal working hours and participation in the Council's Emergency Planning arrangements. To examine applications and plans and undertake inspections of building work to ensure compliance with the Building Regulations and other associated legislation. To provide professional and technical advice to customers on pre-application submissions. To support the LABC Partnership scheme by advising Partners on appropriate solutions for specific projects. To liaise as necessary with other groups of the Division, other divisions of the Department, other departments of the Council and external bodies and agencies on Building Control and other related issues. Co-ordination, monitoring and inspection of sports grounds, including liaison with external statutory authorities in order to ensure compliance with the relevant legislation. To take enforcement action for breaches of the Building Regulations and other associated legislation including: conducting interviews in accordance with the provisions of the Police and Criminal Evidence Act; the preparation and submission of evidence; and attending court to present evidence. To manage the work of Planning Officers and Business Support Officers providing on the job training and guidance. To manage all processes, inspections and applications to ensure compliance with the Building Regulations, Fire and Sports Ground legislation To manage the Council's response to dangerous structures both during normal working hours and outside normal working hours and take appropriate action to render safe any structures found to be in a dangerous condition. To carry out inspections and audits of existing Council buildings and recommend improvements to the physical environment in and around the premises, to assist the Council in meeting it's obligations under the Equality Act. To Develop new business opportunities outside the core business areas and develop specialisms that can be traded across GM and other LABC/AI partners. Standard Duties To actively promote the equalities and diversity agenda in the workplace and in service delivery. To uphold and implement policies and procedures of the Council, including customer care, data protection, finance, ICT, safeguarding and health and safety policies. To actively engage with the behaviours and values of the Council, to promote and support our Co-operative Agenda. To undertake continuous professional development and to be aware of new developments, legislation, initiatives, guidelines, policies and procedures as appropriate to the role. Undertake any additional duties commensurate with the level of the post. Special Conditions Out of hours working on a rota basis in relation to Dangerous Structures/Safety at Sports grounds. Essential Car Park Allowance If you are interested in being considered for this position please contact Amanda Walker Thrive are acting as an Employment Business in relation to this vacancy. If you have not heard from a consultant within 7 day, please assume you have been unsuccessful on this occasion. INDOLD

IT Support Analyst Manchester (On site) £(Apply online only) per day (Inside IR35) An IT Support Analyst is required for our client who are based in Manchester. The successful candidate will join the IT Operations team and will be responsible for ensuring the smooth operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment. Hands-on experience with Active Directory, Office 365, and both on-premises and cloud environments. Familiarity with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals.Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly escalate and redirect issues beyond purview or expertise to next level.Device & Equipment Management Responsible for installation, deployment, troubleshooting, management and support of desktops, laptops, tablets, mobile devices, software, peripherals, telephony, and various equipment in the environment. Responsible for onboarding new hire computer & telephone assignments and desk configuration. Responsible for management and maintenance of asset inventory on an ongoing basis.Documentation & Knowledge Management Responsible for creation and maintenance of IT operational documents: instructions, guidelines, reference sheets, etc.Project & Initiative Support Responsible for minor IT initiatives/projects and participate in major IT initiatives/projects. Participate, engage and contribute in scheduled IT meetings.Vendor & External Liaison Liaise with hardware and software vendors (or suppliers) for contract support or warranty repairs.Education and Experience Bachelor's degree in Computer Science, Information Technology, or related field. Relevant technical certifications are preferred: CompTIA A+ Network+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (Service Management understanding) Substantial work experience in IT support or a similar technical support role. Proven experience in a Service Desk and/or IT Operations environment.Soft Skills Strong verbal and written communication skills. Excellent interpersonal and customer service abilities. Creative problem solver with strong analytical and conflict-resolution skills. Ability to prioritise tasks, manage time effectively, and work well under pressure