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Bayswater Education is a vibrant network of global educational centres dedicated for over 75 years to educating and inspiring people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad – whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there. We think of them as global spirits, like ourselves. Key Details • Contract: Fixed-term contract, • Delivery: Online via Microsoft Teams, • Teaching Schedule: Teaching 10 hours a week, Monday to Friday, 09.00 - 11.10 BST (10 min break) plus marking and tutorials. Tutorials between 1-3 hours a week., • Start date: Early May 2026 or late June 2026, • Duration: 6 or 12-week programme, • Pay: Range between £420 and £520 pw, depending on student numbers. This rate is delivery inclusive of marking, tutorials, admin, meetings, preparation, and exam delivery, • Partner institutions: Music and Arts universities in the North of England, • Student profile: International arts students, primarily Chinese L1, IELTS 5.0–6.0 entry range About the Programme This pre-sessional EAP programme prepares international arts students to meet the English language entry requirements of Music and Arts universities in the North of England. Students have narrowly missed institutional thresholds and are working towards CEFR B2+ - C1 equivalency. The Role You will plan and deliver structured, engaging EAP lessons online, teach across all four skills, assess student work against SELT-aligned scoring at B2–C1, and provide constructive feedback within agreed turnaround times. You will also maintain accurate records, meet administrative deadlines, and flag any student concerns promptly to the Programme Manager. The programme provides a full curriculum, daily tasks, and materials. You will be expected to supplement these as needed and to adapt your delivery to the cohort’s strengths and challenges. Requirements • A master’s degree in EAP, Applied Linguistics, TESOL, or a closely related field, • A recognised ELT teaching qualification, • At least two years’ experience delivering EAP for a UK university, • Direct experience teaching Chinese L1 learners desirable, • Familiarity with SELT question formats and SELT-aligned scoring at B2–C1, • Strong administrative reliability and prompt communication, • A collaborative, flexible, and solutions-focused approach, • Stable and fast internet connection What We’re Looking For Someone who is confident teaching in a synchronous online environment, takes the admin side of the role as seriously as the teaching, and genuinely believes in giving every student the best possible chance of meeting their entry conditions. You work well within a structure and communicate promptly. What we offer • Remote work model., • Great learning and development opportunities., • Warm and friendly work environment., • Working with a great multicultural team of professionals., • Regular online networking and cross-departmental meetings with the Bayswater team based all over the world. Bayswater is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Our initiatives and strategies are dedicated to develop, attract and advance the most talented individuals regardless of their race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity. We are committed to equal employment opportunity We are committed to ensuring that your data is secure with us. For more information, you can read our _.

Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working. If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! The Role (12-Month Fixed-Term Contract – Maternity Leave Cover) We are seeking a Customer Success Manager to join us on a 12-month fixed-term contract to cover a maternity leave. In this role, you will manage the success of a portfolio of mid-market customers, ensuring continuity, stability, and a seamless experience throughout the contract period. Your primary focus will be enabling your customers to achieve their desired business outcomes, delivering a journey that leaves them delighted with their experience. You will act as a trusted advisor, maintaining regular touchpoints that build confidence and strengthen relationships with the Deputy platform. You will develop a deep understanding of your customers' businesses and core needs, identifying opportunities to drive ROI and increase product adoption. Working closely with Sales, Product, and Marketing, you will help foster customer advocacy and ensure strong retention across your portfolio during this important coverage period. • Identify and proactively engage with your customers one on one at key moments of the customer lifecycle to prevent churn, handle escalations, drive success and empower them to grow on the Deputy platform, • Drive an increase of Adoption (Utilisation Score), Expansion, and NRR (Net Revenue Retention) for your customersOwn renewal conversations with customers to strengthen the partnership between the customer and Deputy, • Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedback, • Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystem, • Advocate for the customer by representing their feedback and issues internally to improve customer satisfaction and the overall Deputy platform Support implementation and renewals of your customers by being a key resource to the Implementation and Account Management functions, • Collaborate on high-priority internal projects that evolve the Customer Success function to better meet our customers needs, • 3+ years with relevant customer-facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance., • Experience managing and driving success at scale in a portfolio of mid-sized accountsPassionate about being the voice of the customer internally, and comfortable with working cross-functionally to drive customer outcomes, • An ability to understand client objectives and think strategically/ creatively on ways to achieve themComfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle, • Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential, • Strong technical aptitude, excellent computer skills, and passion for technologyPrevious use of Salesforce or similar CRM systemEnjoys working in a fast paced, ever changing startup environment, • Ability to travel as neededEmployee Perks, • Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station- Own a piece of Deputy through our Employee Share Ownership Plan (ESOP) - Work from home stipend to help you get set up and succeed from home- Benefit from our employee pension matching programme- Access private health and dental insurance- Take paid parental leave to support you and your family- Enjoy additional leave days — including study assistance, celebration days and volunteering- 25 days’ holiday plus bank holidays- Feel secure with our income protection scheme for long-term absence due to illness or injury- Get involved with our global working groups; designed for collaboration, belonging and connection- Connect over weekly office lunches, social gatherings and industry events Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills. #LI-Hybrid

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