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Job Title: HR Employee Relations Specialist Department: Human Resources Reports to: Employee Relations Manager Location: Site based, any TP UK location or work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required: Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations (“HRER”) as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) • Acts as a primary point of contact for managers around the business to discuss complex employee relations cases, across all ER disciplines, • Providing professional, pragmatic and credible advice on complex employee relations matters which may pose a risk to the business, in particular, on elements connected to:, • Avoiding potential discrimination of any type;, • Avoiding unfair dismissals;, • Negotiating resolutions of early conciliation cases raised via ACAS or the LRA;, • Dealing with employment tribunal claims including writing ET 3 responses, preparing bundles and witness statements., • Supporting and advising on settlement agreements including drafting and negotiating on clauses;, • Maintaining updates to the Employee Handbook in line with employment law and/or best practice;, • Providing support and advice in change programmes relating to redeployment, redundancy, restructures, contract harmonisation or TUPE., • Builds strong partnerships with HRBP colleagues to assist with the effective execution of business strategies;, • Supporting any people projects or HR initiatives which focus on Teleperformance being a great place to work and an employer of choice;, • Builds and develops positive and useful relationships with a range of internal and external departments and key roles, including but not limited to Operations, Client Solutions, Business Development, Project Management, Payroll, Workforce Management, Training, Recruitment, IT, Finance, and HR Admin;, • Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service;, • Takes steps to keep knowledge up to date with new HR concepts and best practice approaches in Employee Relations, as well as keeping close to employment & case law updates, developments, risks;, • Tracks and maintains key statistics and information relating to Employee Relations activity, and provides reports and/or presentations when required;, • Supports delivery of core HR projects when required;, • Completes all administration associated with HR responsibilities;, • Adopts the Teleperformance management ethos of “Acknowledge, Support, Move Forward” when giving advice on any employee relations activity;, • Maintains open, honest and professional communication at all levels;, • Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction;, • Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices;, • Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities;, • Responsible for own health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safe working environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace;, • Maintain and updating of SharePoint, in line with best practice and employment law changes;, • Complying with any orders made by Employment Tribunal., • Other duties as assigned. Main Job Requirements Education and Specific Training: • Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar., • OR equivalent employee relations experience (which remains current);, • Membership of CIPD, or similar, is preferable;, • 2 years of recent HR employee relations specialist experience in a contact centre environment, or, • 3 years of recent HR employee relations specialist experience in another high-paced industry, or, • 4 years of HR generalist experience in any industry, • Desirable Certifications, • Prior mediation training / certified mediator Required Skills Technical Skills: • Comprehensive computer skills, • Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Competencies and Specific Skills: • Takes responsibility for own performance, • Works on own initiative, • Tactical mindset, • Compassionate, • Achievement driven, • Excellent analytical ability, • Exceptional attention to detail, • Excellent communication skills – verbal and written, • Excellent influencing and negotiation skills, • Flexibility, • Resourceful, • Committed, • TP brand ambassador, • Courageous, • Empathetic, • Lives and breathes the company values, • Self-motivated, • Team player, • Creative thinker, • Confident to challenge, • Advanced levels of resilience and focus, • Continuous improvement mindset, • Excellent organisational skills, • Priority management skills, • Credible, • Trustworthy, • Dependable, • Courageous, • Empathetic #LI-CW1

About BDO BDO is the leading mid-tier professional services provider globally. In 2024, we recorded global revenues of over US$15 billion across our core service lines - Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing. With a worldwide community of over 119k professionals operating in 166 countries and territories, we’re dedicated to helping our clients navigate complex financial and strategic challenges, aligned to our core purpose ‘People helping people.’ More information about BDO can be found on ___. Why join us? A great place to work Building a thriving global team is an essential pillar of our bold new vision Global solutions. Driven to be the best. - so it’s no surprise that our offices around the world are regularly recognized with awards and accolades. We’re a people-powered business, with a diverse, dynamic and inclusive international team who are committed to excellence, innovation, and integrity. Professional growth Our collaborative, international environment fosters professional growth and development, to ensure that all our people thrive. We’re committed to transferring and sharing resources, knowledge, skills, and experience across our organization, and our Global Mobility Programme provides the gateway to a whole world of opportunities. Make a difference We believe businesses have both an economic imperative and an ethical responsibility to contribute to a more sustainable and equitable world. In 2021, we committed to achieving net-zero carbon emissions by 2050 or sooner. As part of our global sustainability efforts, we continue to integrate responsible practices into our operations and work with clients to support their own net-zero journeys. In addition, we’re proud to support thousands of colleagues around the globe to ‘give back’ in the communities in which we operate. Position: Development Assurance Manager As the Development Assurance Manager, you will play a critical role in ensuring that our delivery partners consistently adhere to our development processes, standards, and quality expectations. You will act as the bridge between internal product teams and external vendors and technical partnerships, fostering alignment, accountability, and continuous improvement across all development activities. You will demonstrate a strong commitment to quality, consistency, and collaborative practice. Responsibilities include ensuring compliance with development, security, AI ethics, and governance standards across all projects, thereby reducing late-stage risks and strengthening leadership's confidence through clear, data-driven assurance reporting. Key accountabilities Process & Standards compliance • Monitor and enforce adherence to internal development standards, frameworks, and governance models., • Conduct regular audits, reviews, and assessments of partner deliverables to ensure quality and compliance., • Develop and maintain assurance frameworks and checklists tailored to different partnership models., • Act as a bridge between delivery partners and other functional areas, including quality assurance, technical delivery, and product management., • Serve as the primary point of contact between internal product groups and delivery partners, fostering and nurturing relationships to harness collaborative joint delivery for project delivery, acting as point of escalation when required., • Facilitate clear and consistent communication of requirements expectations and feedback., • Resolve conflicts and misalignments between internal and external stakeholders in a timely and constructive manner., • Conduct stakeholder meetings on a regular basis and prepare status reports that are accessible and informative for all relevant parties., • Partner with stakeholders to explore innovative solutions that align with BDOs strategic objectives and market trends., • Collaborate with internal teams to refine standards and processes based on lessons learned and evolving needs., • Support onboarding of technical partners to ensure understanding of our development ecosystem., • Maintain accurate records of assurance activities, findings, and resolutions., • Provide regular reports to leadership on partner performance, risks, and compliance status., • Collaborate with the Technical Delivery (TD), Project Management Office (PMO), Product Ownership (PO) and IT Architecture teams to align development priorities with strategic goals., • Oversee development team capacity and resource allocation to ensure timely and efficient delivery of projects., • Monitor development progress, identify potential risks or delay, and implement corrective actions to maintain project timelines and deliverables. Qualifications and experience • Bachelor’s degree in computer science, Software Engineering, or a related field; advanced degree preferred., • Minimum of 5 years in a management role., • Proven track record of successfully delivering complex software solutions in a collaborative, agile environment., • Own and maintain assurance framework aligned to Agile/DevOps and waterfall delivery models., • Excellent written, communication and stakeholder management skills., • Experience working with external vendors/technical partners is essential., • Ability to analyse complex technical documentation and identify gaps or risks., • Background in Development is not essential but a plus. Privacy statement The BDO network is coordinated by Brussels Worldwide Services BV (BWS). By providing personal information during the application process, you consent to BWS processing your personal data for the purpose of treating your application, evaluating your candidacy, and contacting you about the position for which you have applied. We also may process your personal data to: Evaluate you for any open positions throughout the BDO network. Generate general statistics. Inform you of any other job opportunities. You also agree that we may share such data with BDO firms and service providers, if relevant to this job application. BWS does not collect ‘sensitive’ personal information except when voluntarily provided by the candidate as part of the application. If you voluntarily provide sensitive personal information as part of your application, you consent to the use of that information by BWS for legitimate business purposes and the transfer and storage of such information to and in BWS databases.

Job Responsibilities 1. Take full responsibility for the daily operation of the distribution center, including the planning, resource scheduling, and execution supervision of end-point deliveries;, 2. Build a high-performing team and improve the recruitment, training, and assessment systems;, 3. Dynamically allocate resources to cope with business fluctuations, ensure service stability, and strictly enforce safety, security, and quality standards and regulations;, 4. Establish a responsibility-oriented team culture and promote continuous improvement;, 5. Monitor core operational indicators, formulate improvement plans to enhance efficiency and customer experience. Job Requirements 1. Experience in logistics management, operations management, business administration or related fields;, 2. At least 3 years of experience in logistics/warehousing operations, with experience in end delivery preferred;, 3. Capable of managing diverse teams and handling pressure;, 4. Skilled in data-driven operations, proficient in logistics systems (WMS) and Microsoft Office software;, 5. Excellent cross-departmental collaboration and problem-solving skills.

Chief Executive Officer Location: UK-based, with a need to be in London two days per week Travel: UK-wide, with some international commitments Sector: Advanced Manufacturing, Automation & Technology Frankland Automation have been appointed as the exclusive search partner for this position. About the Organisation We’re representing a long-established UK trade association at the forefront of the country’s advanced manufacturing and automation sectors. The organisation supports a diverse membership base spanning engineering, robotics, process automation, and technology innovation. With a strong reputation for delivering industry-leading events, technical insight, and policy influence, the association plays a vital role in championing the adoption of automation and smart manufacturing across the UK. This is a rare opportunity to lead an influential membership organisation with deep sector roots and a mission to accelerate industrial innovation. The Role As Chief Executive Officer, you’ll lead the strategic, operational, and representational direction of the association. Working closely with an elected Board of Directors, you’ll set the vision, shape policy, and drive member engagement across the UK and beyond. You’ll oversee a multi-disciplinary executive team, ensuring excellence across operations, events, marketing, finance, and technical programmes — while representing the organisation to industry partners, government stakeholders, and the media. Key Responsibilities Strategic Leadership • Develop and deliver a clear organisational vision, supported by measurable short-, medium-, and long-term goals., • Drive membership growth across existing and emerging technology sectors., • Oversee implementation of strategic initiatives across events, public affairs, and technical activities., • Report regularly to the Board, ensuring transparency, accountability, and alignment with long-term objectives. Operational & Team Management • Provide leadership across core business functions including marketing, operations, publishing, finance, and HR., • Ensure strong governance, compliance, and resource management across the organisation., • Represent the association at conferences, exhibitions, and member events nationwide. Public Affairs & External Relations • Shape and oversee the organisation’s public affairs and advocacy agenda., • Build relationships with policymakers, government departments, and allied industry groups., • Promote the benefits of automation and industrial technology to strengthen UK competitiveness., • Act as the organisation’s public spokesperson, articulating its vision and representing member interests. Candidate Profile Essential • Proven leadership experience at senior or executive level within a trade body, technology association, or industrial organisation., • Strong understanding of advanced manufacturing, automation, robotics, or related industrial technology sectors., • Demonstrated success in strategic planning, stakeholder engagement, and operational leadership., • Financial acumen and experience overseeing multi-disciplinary teams., • Excellent communication, influence, and public speaking skills. Desirable • Experience in business development, membership growth, or funding strategies., • Knowledge of industry representation, lobbying, or policy engagement., • Educated to degree level or equivalent in a relevant discipline., • Experience with governance or leadership training is beneficial. Personal Attributes • Inspiring and approachable leader who enjoys developing teams., • Confident communicator capable of engaging at senior industry and government levels., • Flexible and willing to travel throughout the UK and occasionally overseas. Why Apply This is an opportunity to lead a respected national organisation driving innovation and industrial growth within the UK’s technology landscape. The successful candidate will play a central role in shaping the future of British manufacturing and automation, influencing both industry direction and national policy.

D2 are an independent and growing, professional services business. Since formation in 2011, we have developed a comprehensive suite of programme management capabilities. We combine our industry expertise with innovative thinking and digital products to develop close relationships with our clients our clients and deliver our commitments. We are actively engaged on some of the largest infrastructure projects across the UK and Canada, performing to our mission statement: “Working together to develop intelligent programme management solutions, helping to deliver a more sustainable world”. Overview of Role: We are looking for experienced Planning professionals at mid to senior levels to join our team on a permanent basis, contributing to high-profile infrastructure projects across Manchester and Leeds. Responsibilities: • Work collaboratively with the planning team to integrate schedules and prepare clear, concise reports for stakeholders., • Simplify complex project programmes into accessible reporting formats for decision-makers., • Develop fully resource-loaded programmes using industry-standard software (e.g., Primavera P6), from first principles through all project lifecycle stages., • Monitor progress, performance, and productivity against the baseline schedule, providing timely updates to stakeholders., • Deliver schedule analysis including adherence tracking, critical path reviews, forecasting, and performance reporting., • Produce periodic variance analyses and reports to support baseline maintenance and programme governance., • Collaborate with delivery partners, stakeholders, and internal teams to assure schedule quality, identify risks, manage dependencies, and address key interfaces., • Mentor and support junior planning staff, encouraging knowledge sharing and best practice adoption., • Ensure schedules are developed, managed, and maintained effectively to meet project requirements and milestones., • Promote innovation, collaboration, and technical excellence to deliver time-efficient, high-quality schedule outputs and reports., • Build and maintain long lasting Client relationships, providing “best in class” service, while upholding our Core Values of Trust > People > Integrity > Innovation Requirements: • Member of a relevant professional body with chartered status (or working towards this) and/or educated to degree level., • Ability to communicate the programme to stakeholders at all levels., • Experience of schedule integration on large multidisciplinary projects., • Knowledge of/experience in the UK infrastructure projects, • Experience of NEC Contracts, • Experience of using Primavera P6 and PowerBI, • Relevant experience in the successful scheduling of engineering projects., • Knowledge of railway investment planning systems., • Experience of using a number of project management scheduling tools & techniques, • Knowledge of Schedule assurance processes Benefits: • Competitive salary (Salary dependant on experience level), • Pension scheme, • 25 days holiday + option to buy 4 days., • Additional 1 day holiday for your birthday, • Private healthcare and employee assistance programme, • Group life insurance., • Medi Cash health insurance providing cashback towards everyday healthcare bills., • Enhanced family leave, including maternity/ paternity/ adoption., • Cycle to work scheme., • Financial and technical support for professional memberships, • Hybrid working, • Summer and Winter staff celebration events Core Values: We pride ourselves on behaving and delivering to our core values: People – We encourage diversity whilst investing in, and developing, the very best talent. Integrity - Our reputation, passion, and commitment inspire trust and integrity. Community - We are a collaborative community, understanding challenges from every angle, exploring innovative solutions based on our expert knowledge. Innovation – We are driven to inspire others with fresh creative ideas based on continuously learning.

.NET Developer - Global Sports Company – Liverpool (Tech stack: .NET Developer, .NET 9, C#, Blazor, Azure, JavaScript, HTML5, CSS3, Agile, Programmer, Full Stack Engineer, Architect, .NET Developer) Our client is a global sports brand that operates in over 115 countries worldwide. They are the biggest sports company in Europe and the second largest on the planet! Over the past 30 years they have been providing high performance athletes with the tools they need to remain at their peak. They are looking to branch out and take a foothold in the sports science arena. In particular, they are looking to move into the field of high performance data analytics. They are aiming to help athletes utilize the latest sport science technology to analyze their performance and help them raise their game. They have recently signed ground breaking sponsorship deals with several high profile sports teams and national athletics squads. As a result of this there are a number of Greenfield software development projects that require talented .NET Developer to build software that will help athletes run faster, jump higher and push themselves closer to their limits than they’ve ever been before. We are looking for .NET Developer that can hit the ground running and be instrumental in the creation of stylish and innovative new web applications and data analytics software. Every possible resource will be at your disposal to help you achieve this. We are looking for .NET Developer that have a strong background in .NET, .NET Core / ASP.NET MVC, C# and Azure SQL. Training will be provided into: .NET 9, Blazor, EF Core, Azure, JavaScript, HTML5, CSS3, Agile, TDD, BDD, SQL Azure and MongoDB. All positions come with the following benefits: • 15% bonus, • Generous pension, • Private healthcare, • Training allowance of £9,700 per year, • Free lunch, • Free gym membership, • Flexible working hours, • 27 days holiday (Bank Holidays not included) This is an opportunity for you to make a technical contribution to a possible gold medal or even champions league title! Location: Liverpool, UK / Remote Working Salary: £45,000 - £75,000 + Bonus + Pension + Benefits Applicants must be based in the UK and have the right to work in the UK even though remote working is available. Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions! NOIRUKNETREC NOIRUKREC NC/NET/LIVET

Apsida Life Science has been exclusively engaged to conduct a senior leadership search for a globally recognised pharmaceutical company, renowned for its world-class portfolio and robust pipeline of innovative medicines. Position: Therapeutic Area Head (Market Access) This is a pivotal UK leadership opportunity, overseeing a team of more than 20 professionals. The successful candidate will be an experienced people leader with a strong commercial background in the UK pharmaceutical market and a genuine commitment to driving access for patients. Individuals currently working as BUM's / BUD's, Commercial Leaders, or Field Market Access Leaders with a proven record of team leadership and field management will be ideally suited. Our client is an award-winning organisation, both nationally and internationally, celebrated for its collaborative and values-driven culture. Role Purpose The Therapeutic Area Head will provide strategic direction and operational leadership to both the head office payer function and the field market access organisation. They will establish a clear vision, align priorities, and foster a culture of excellence and accountability across their teams. A key responsibility will be to develop and implement high impact market access strategies that enable the Business Unit to achieve its objectives. The role reports directly to the UK Director and is a core member of both the Market Access Leadership Team and the Business Unit Leadership Team. Main Responsibilities • Act as an integral member of the Business Unit leadership team, contributing to brand strategy and defining market access goals aligned with wider business objectives., • Lead the payer marketing function to design and deliver market access strategies that optimise product access and performance across both existing and upcoming launches., • Build strong collaborative relationships with colleagues across Commercial, Medical, Regulatory, Pricing, HTA, and other relevant departments, ensuring alignment at national and international levels., • Work closely with other Therapeutic Area Heads of Access to share expertise, promote consistency, and elevate overall functional excellence., • Champion effective collaboration between in-field teams (Access, Sales, and Medical) to maximise impact and ensure seamless execution., • Set clear goals, monitor progress through defined performance indicators, and adjust strategic plans to maintain delivery excellence., • Determine and manage resource requirements, budgets, and external partnerships effectively., • Maintain awareness of competitor movements and evolving policy landscapes, anticipating and addressing any potential impacts., • Encourage a high-performing, positive, and inclusive team environment, developing future leaders and building internal capability., • Act as the primary liaison for European and Global Market Access teams within the relevant therapeutic area. Required Experience and Qualifications • Significant leadership experience within the pharmaceutical or biotechnology industry., • Demonstrated ability to develop, implement, and deliver successful strategies in complex environments., • Experience operating within a matrix structure and influencing senior stakeholders., • Proven success in building and motivating high-performing teams., • Strong understanding of the UK healthcare and payer landscape, including NHS systems and, • Sound knowledge of the ABPI Code of Practice. This position will focus on the Immunology therapeutic area; experience in this field is advantageous but not a requirement. If you’re an experienced leader seeking the opportunity to shape market access strategy for one of the most respected names in the pharmaceutical industry, please contact for further information.

About BDO BDO is the leading mid-tier professional services provider globally. In 2024, we recorded global revenues of over US$15 billion across our core service lines - Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing. With a worldwide community of over 119k professionals operating in 166 countries and territories, we’re dedicated to helping our clients navigate complex financial and strategic challenges, aligned to our core purpose ‘People helping people.’ More information about BDO can be found on ___. Why join us? A great place to work Building a thriving global team is an essential pillar of our bold new vision Global solutions. Driven to be the best. - so it’s no surprise that our offices around the world are regularly recognised with awards and accolades. We’re a people-powered business, with a diverse, dynamic and inclusive international team who are committed to excellence, innovation, and integrity. Professional growth Our collaborative, international environment fosters professional growth and development, to ensure that all our people thrive. We’re committed to transferring and sharing resources, knowledge, skills, and experience across our organisation, and our Global Mobility Programme provides the gateway to a whole world of opportunities. Make a difference We believe businesses have both an economic imperative and an ethical responsibility to contribute to a more sustainable and equitable world. In 2021, we committed to achieving net-zero carbon emissions by 2050 or sooner. As part of our global sustainability efforts, we continue to integrate responsible practices into our operations and work with clients to support their own net-zero journeys. In addition, we’re proud to support thousands of colleagues around the globe to ‘give back’ in the communities in which we operate. Position: Technology Delivery Manager: Tax The Tax - Technology Delivery Manager (TDM) is responsible for ensuring the effective delivery of technology solutions that support business outcomes within the Tax Service line. This role is delivery-focused, with a strong emphasis on managing technology teams to execute initiatives within defined timeframes, budgets, and quality standards. Operating within the organisation’s Technology Delivery Framework (TDF), the role ensures that delivery practices are consistent, structured, and aligned to established governance. It facilitates coordination across development, technical product ownership, and quality assurance, maintaining delivery momentum and proactively addressing risks and dependencies to achieve operational goals. Key accountabilities: Integration Management • Lead the end-to-end delivery of technology projects, programs, and initiatives within the Tax Service line, ensuring alignment with org objectives and the Technology Delivery Framework., • Coordinate delivery across multiple workstreams, ensuring seamless integration of technology components and alignment with business outcomes., • Manage the definition, control, and delivery of technical scope across programs and projects., • Ensure that scope changes are assessed for impact and communicated effectively to stakeholders., • Create & manage delivery schedules, ensuring that timelines are realistic, tracked, and met., • Identify and address delivery bottlenecks and cross-team dependencies early, in order to maintain momentum., • Monitor and manage budgets across programs and projects, ensuring financial accountability., • Track expenditure against forecasts and support cost optimisation efforts., • Ensure that technology solutions meet defined quality standards and acceptance criteria., • Adhere to the Technology Delivery Framework and QMS checkpoints., • Advocate for and mentor teams on compliance with technical standards, frameworks, and governance best practices., • Manage technology delivery team resources, ensuring appropriate allocation and utilisation to meet delivery goals., • Foster a culture of collaboration, accountability, and innovation within delivery teams., • Act as a liaison between technology teams, senior leaders, and business stakeholders to ensure alignment of technology solutions with business requirements., • Provide regular, structured updates on technology delivery status, risks, and performance metrics., • Proactively identify, assess, and mitigate technology risks and challenges to ensure delivery continuity., • Escalate significant risks or issues to senior leadership with actionable recommendations., • Ensure vendor engagements are set up for success with a clearly defined and agreed Statement of Work and documented Ways of Working., • Manage vendor relationships to ensure successful delivery of outsourced or third-party components., • Collaborate with cross-functional teams including infrastructure, development, QA, product ownership, operations & support, the PMO and the Global Tax team, BDO firm representatives to facilitate cohesive delivery., • Engage stakeholders to validate requirements, manage expectations, and ensure delivery remains business-focused., • Champion stakeholder feedback loops to inform delivery adjustments and continuous improvement Qualifications and Experience: • Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field; relevant certifications (e.g., PMP, Agile, Scrum, ITIL) preferred., • 7+ years of experience in technical project or delivery management, with a strong focus on software development, infrastructure, or related technology domains, and people management., • Proven track record of delivering complex technology projects in a cross-functional, collaborative environment. Skills and Competencies • Effective people management skills and ability to drive outcomes., • Experience working with multiple third-party vendors and partners to deliver complex information technology projects., • Ability to establish and adhere to strict project timeframes., • Strong technical expertise in development, quality assurance, and delivery frameworks and methodologies., • Excellent organizational, problem-solving, and decision-making skills., • Effective stakeholder management and communication abilities, with the capacity to translate technical concepts for non-technical audiences., • Proficiency in project management tools (e.g., Microsoft Project) and collaboration platforms (e.g., Microsoft Teams)., • Demonstrate the ability to balance priorities among competing needs whilst providing the highest level of value to BDO., • Strong negotiation and dispute resolution skills., • Financial literacy to forecast and manage project budgets., • Excellent interpersonal and written communication skills, including the ability to influence and drive other team members, and to engage effectively with senior stakeholders. Privacy Statement By providing us your personal information during the application process, you consent to BWS processing your personal data for the purpose of treating your application, evaluating your candidacy, and contacting you about a position for which you have applied. We also may process your personal data to: Evaluate you for any open positions throughout the BDO network. Generate general statistics. Inform you of any other job opportunities. You also agree that we may share such data with any BDO Firms and service providers we use if this is relevant for this job application. BWS does not collect “sensitive” personal information except where voluntarily provided by the candidate as part of the application. To the extent you voluntarily provide sensitive personal information as part of your application, by doing so you consent to BWS’ use of that information for its legitimate business purposes and consent to the transfer and storage of such information to and in BWS’ databases.

Condor Resourcing is the ‘people’ resource of Fieldfisher Condor's suite of solutions. We address a need when organisations find their in-house legal resources stretched, or there is a need for a lawyer with specific technical skills for a task or project. We support Legal Consultants who are looking for a varied and flexible career, without sacrificing on quality of work, all with the support of European law firm. We are currently recruiting for a privacy or compliance professional to undertake a specific project with a client in the technology sector. This role will entail: • Maintaining and evolve the client's governance and compliance frameworks, • Lead on areas such as sanctions, anti-bribery, anti-corruption, and other core risk areas., • Support on global privacy, AI governance, and regulatory risk If you are hands on and commercial individual with a track record in governance and policy management then please get in touch to discuss further. We are ideally seeking who is comfortable working independently who thrives in a fast paced and international working environment. The level of responsibility offered is best suited to a qualified lawyer with 4-8 year PQE.

Location: Hybrid / UK-based Contract Type: Permanent or Fixed-Term Contract Reports To: Programme Director / Head of IT Transformation Overview We are seeking an experienced Epicor ERP Transformation Lead to oversee the end-to-end delivery of a major ERP transformation programme. This role will be pivotal in driving business change, ensuring successful implementation of Epicor across multiple business units, and realising measurable operational and financial benefits. The successful candidate will combine strong programme management capability with deep understanding of Epicor ERP (ideally Kinetic), business process re-engineering, and stakeholder engagement across finance, operations, supply chain, and manufacturing functions. Key Responsibilities • Lead the full lifecycle of the Epicor ERP transformation, from strategy and design through to deployment, adoption, and optimisation., • Develop and manage the programme roadmap, timelines, and resource plans aligned with business priorities., • Oversee all workstreams (functional, technical, data, and change management), ensuring alignment and integration across the business., • Collaborate closely with Epicor consultants, internal IT teams, and external vendors to deliver a best-fit solution., • Facilitate business process mapping and re-engineering to align with Epicor’s capabilities and best practices., • Establish governance frameworks, risk registers, and quality assurance processes to ensure project control and transparency., • Manage stakeholder relationships at all levels, including executive sponsors and department heads, ensuring effective communication and change readiness., • Drive data migration, testing, and user training activities to ensure smooth cutover and adoption., • Track and report on KPIs and ROI metrics post-implementation to validate business benefits. Skills & Experience Required • Proven experience leading Epicor ERP implementation or transformation programmes (ideally Epicor Kinetic)., • Demonstrable programme or project management expertise, preferably with PRINCE2, MSP, or PMP certification., • Strong understanding of core business functions such as finance, manufacturing, distribution, and supply chain., • Hands-on experience with ERP deployment methodologies, including agile or hybrid delivery models., • Excellent stakeholder management, influencing, and communication skills across business and IT teams., • Familiarity with data migration, integration, and reporting processes., • Experience managing third-party vendors and system integrators., • Strong leadership and change management skills, with the ability to guide teams through complex transformation. Desirable • Experience with Epicor Kinetic cloud migration projects., • Previous exposure to manufacturing or distribution industries., • Experience in business process improvement frameworks such as Lean or Six Sigma. Personal Attributes • Strategic thinker with a pragmatic, delivery-focused mindset., • Confident communicator and facilitator., • Proactive problem solver who thrives in dynamic, fast-paced environments., • Collaborative leader who fosters engagement and accountability.

Practice Area Lead - Cork, Ireland ELIQUENT Life Sciences is the leading global consulting firm providing solutions to life science companies researching, developing, and manufacturing innovative products to serve patients and respond to public health challenges around the world. ELIQUENT is committed to serving clients' needs with extensive expertise, unwavering integrity, and strategic insight in a manner that supports availability of safe, effective, and high-quality drugs, biologics, and medical devices. For more information, please visit our website at eliquent.com. We are seeking a skilled Practice Area Lead (Director Level) in Cork, Ireland, who will be responsible for the overall business results of the office and service area. Core responsibilities include sourcing and winning new business, attracting and retaining people, and managing finances and operations. This role is regionally based in Cork, Ireland but primarily work from home. Open to candidates based in Ireland or the UK. Essential Functions: A. Set strategic direction for the office and manage business risks (5%) B. Develop business by establishing and maintaining positive relationships with new and existing clients (45%) C. Support the attraction, hiring, development, and retention of skilled resources for the delivery of services (25%) D. Manage and maintain revenue and profitability, as defined on an annual basis (i.e. the profit and loss (P&L)) (15%) E. Manage service execution by providing subject matter expertise, overseeing employee productivity and quality, and providing hands on support, if needed (10%) Additional Functions: -Leverage and expand industry knowledge and contacts to grow the business -Provide input and support marketing initiatives as needed. -Partner with the sales organization to meet with new potential clients to build relationships -Collaborate with other regional offices or functional areas on shared clients and needs (such as multi-site companies/clients, GMP Library, and Audits. -Translate new and existing client needs into actionable value-added projects/results -Prepare capability presentations, proposals, and agreements for new and existing clients -Monitor and report status of projects and key performance indicators, as needed -Maintain resource levels and allocations to agreed upon utilization targets -Manage accounts receivables and payables to agreed upon levels -Responsible for timely review and approval of employee time and expenses -Responsible for timely review and approval client and supplier invoices -Develop annual forecasts and track and report on progress quarterly -Develop business revenue and profitability projections and monitor/correct performance Behavioral Requirements: -Embodies ELIQUENT Life Sciences core values -Introspective and accountable -Self-motivated to produce results in a fast-paced, collaborative, and client-centric environment -Able to effectively handle multiple responsibilities and job tasks (multi-tasking) and self-prioritize. -Demonstrated attention to detail and highly organized. -Flexible with work requirements, environment, and fast-paced/changing job needs. -Excellent written/verbal communication skills -Capable of giving employees feedback and receiving coaching/feedback supporting individual success Promoting teamwork by: -Collaborating with co-workers. -Leading and attending staff meetings as required. -Meeting individual company goals as established. -Strong interpersonal skills such as: Establishing rapport and maintaining positive communication with others, demonstrating respect and support with peers, clients, and team members maintaining flexibility with changing environments. -Adhering to company and departmental policies. Supervisory responsibilities of direct reports: Meets Leadership goals by: Planning, organizing and managing activities in concert with the COO. Supporting staff in establishing and communicating business goals for the office. Coaching, developing and motivating direct report/s to maximize performance & potential. Providing regular periodic performance feedback and following the company’s commitment to conduct and issue 90 day review and semi-annual and annual reviews as applicable. If an annual review is issued, establishing business objectives/goals and (employee) personal developmental objectives in the given time frames (after 90 day introductory review followed by goal setting after annual review). Monitoring set goals on a regular basis (quarterly). Meets Training & Development and HR goals, such as: -Ensuring adequate staffing levels are maintained -Identifying and attracting new staff -Participating in / developing training for staff -Providing mechanism for professional growth and development of office staff -Ensuring training has been received before undertaking specific duties and that all training is documented in training records -Conforming to Company's Policies and Procedures, i.e., Absence/Attendance -Ensuring accurate and timely completion of assigned employee timesheets Authorized Deputies and Delegated Authorities: NOTE: REQUIRED FOR MANAGERS WITH REPORTING STAFF ONLY. General Requirements: Maintains technical knowledge by attending educational workshops and/or reviewing publications. Other duties as assigned by Sr. Management Quality: Adhere to all Standard Operating Procedures (SOPs) and relevant Industry Regulations such as Good Manufacturing Practice (GMP) and others. Training & Development: Ensure training has been received before undertaking specific duties and that all training is documented in training records. Health & Safety: Understand the company’s Health & Safety Policy and follow all associated procedures. Report all accidents or awareness of any unsafe conditions in the workplace to management. Human Resource Management: Conform to the company’s policies contained in the Employee Handbook. Basic Qualification and Position Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.) Required Education: -BS degree in Engineering, Science, or equivalent technical degree and/or industry experience. Preferred Education: -MSc/MA/MBA Required Work Experience: -15+ years in regulated, manufacturing environment within the biotechnology, pharmaceutical, or medical device industry -3+ years experience in business management, planning, and financial oversight -3+ years experience in personnel management, including hiring, supervision, and evaluation Preferred experience: -Proven and established healthcare life sciences (HLS) network in designated region -Prior experience as director / operations manager / or project manager -Strong communication and people skills -Prior sales/customer service experience Required Knowledge: -5+ years life science compliance (validation or quality) or engineering -Strong understanding of FDA and cGMP regulations and documentation practices -Data analysis and analytical skills -Effective problem solving and mediation skills -Proficient in Microsoft Word, Excel, and PowerPoint Preferred Knowledge: -Prior experience in consulting operations, supporting internal and/or external clients Skills (incl. Typical Mental Demands): -Reasoning Ability/Mathematical Skills/Computer Skills/Language Skills: -Computer skills -Business acumen Additional Qualifications: -Customer service/client relations -Communication proficiency -Attention to detail -Can work productively independently with minor supervision -Self-motivated, flexible, dependable and available -Excellent organizational and time management skills -Ability to work in a team environment -Demonstrated project management skills

Sany Heavy Industry Co. Ltd is China’s largest and top construction equipment manufacturer in the world. The Company has 25 manufacturing bases across the globe with 18 overseas regional headquarters, working with 8,000 suppliers and 400 dealers. Sany Heavy Industry Co. Ltd is the core business of Sany Group, which employs over 40,000 staff, and it is also one of the biggest private enterprises in China, and diversified business across construction & mining equipment manufacturing, renewable energy, bank and insurance, real estate development, etc. The Group spends 5-7% of annual revenue on Research& Development and has set up R&D and manufacturing facilities in the US, Brazil, Germany and India. Due to fast growing business in UK, currently we look for an experienced Lead Technical Support Engineer to join our young and friendly team. Key responsibilities and duties: • Provide technical assistance to the dealer network service teams remotely or in person when required, ensuring full support until completion, • Be responsible for the allocation of technical response resource and the timely closure of all dealer requests, • Be responsible for updating technical assistance requests and logs, • Provide technical training and product updates to dealer service engineers, • Create technical bulletins and monitor closure throughout the dealer network, • Assist with the NPI process for Aftermarket functions within SANY UK, • Review Add/Delete lists & compile recommended parts lists for NPI projects, • Review Operator & Maintenance manuals prior to new product release, • Review Hydraulic and Electrical schematics, • Assist in the production of technical training material, • Carry out service audits on new products, compile reports and feedback to R&D team at HQ, • Create quick start guides for the full range of SANY products for the UK market, • Assist with dealer service audits, • Travel to clients site and run UK national service support; international travel to China and EU might be requested Requirements for the role: • Minimum HVQ Level 3 in mechanical engineering or relevant role specific experience., • Experience in a wide range of products including Excavators from 1 tonne to 75 tonne, Telehandlers, Material Handlers, Electric construction equipment, Forklifts, Wheeled Loading shovels, • Experience with HaV machines and competence to SAP level desirable, • Demonstrated self-starter with strong initiative skills and a can-do positive attitude; the ability to work autonomously., • Proven abilities to work effectively in teams., • Ability to manage and implement project ideas., • Strong communication and interpersonal skills., • Competent with office 365 programmes / excel / word etc., • Experience of carrying out risk assessments and health & safety knowledge within the workplace is desirable., • Full UK driving licence and the ability to travel throughout the UK when required., • This role is an ideal stepping stone into a service management position. What we offer to the role: • Competitive salary, • Generous holiday entitlement, • Company pension scheme, • Group life insurance, • Company vehicle, laptop and mobile phone

Alfa Laval UK&I are looking for a Project Engineer At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day. About The Job The role can be either be based in our offices in Keele University or Camberley, Surrey. We will also consider remote candidates depending on their suitability and location in the UK. We have recently established a modern work setting to support the execution of our projects. Some travel will be expected for site visits and meetings where necessary. You will handle multiple customer projects with varied engineering requirements and deliverables and see these through from order booking to customer handover. You will also provide support and advise our sales teams during the bid phase to ensure the customer's specifications and technical constraints are adhered to, while ensuring Alfa Laval is positioned to provide them. The projects will be of varied value and complexity but will all revolve around Alfa Laval core equipment (decanter centrifuges, belt presses, belt thickeners, drum thickeners). The project engineer will ensure that Alfa Laval’s customer commitments are delivered in line with commercial and time constraints. You will be responsible for moving the projects from kick-off through the design - manufacture -installation - commissioning phases. Engaging with internal functions along the way to ensure purchasing and invoicing processes are met. It will be the project engineer´s responsibility to understand and manage time and resources so that projects are delivered on time, on spec and on budget. You will have a support resource available to contribute to the overall delivery and will be responsible for the delegation of these work tasks. The project engineer is responsible commercially for the project and will need to ensure accurate commercial records are kept and to provide robust justification for deviations and changes – both internally and externally. Who You Are We are looking for an experienced project engineer who has worked within a similar role to join a multi-disciplined engineering department. You are autonomous and agile, self-reliant in prioritising, initiating and completing multiple tasks in a fast paced environment. You have a customer-focused approach to projects with an appreciation of time, cost and resources. You are able to network and form internal relationships to ensure customer query fulfilment. You are able to delegate and prioritise tasks to support members in completing activities in line with customer expectations. You are confident when facing customers and other stakeholders and have the ability to commercially manage multiple projects and provide concise updates to peers and management. You have fantastic communication skills. You are structured, organised and have the ability to self motivate, use initiative and drive tasks through to completion. What You Know You have an appreciation of engineering fundamentals. You must be experienced in project delivery with a proven track record. You have technical qualifications and/or have served significant time in engineering related roles. A background with some of Alfa Laval’s products would be desirable – particularly in separation, dewatering or thickening. An appreciation and good understanding of Windows and Office packages (Word, Excel, PowerPoint) is essential. Experience with SharePoint is also preferable. Experience operating in an NEC project environment. You have an appreciation of policy and procedures. You have a full driving license. Why work for us Alfa Laval UK&I currently provide a wide range of benefits, schemes, and initiatives for our employees including: • Holiday entitlement of 25 days + Bank holidays, • Simply Health – Health cash plan available to enter worth over £2500 annually, • Life Assurance – 4X annual salary when you remain in the pension, • Training and Career Development potential Assessment practicalities We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. For more information, please contact Reece Watmore, Talent Acquisition Partner, We are looking forward to hearing from you soon so send your application without delay, this role will remain live until the position is filled.

Graduate Software Engineer (AI) - Mobile and web - up to £80k - Full Remote We are revolutionizing the way people communicate on a global scale by developing AI-powered platforms that enable seamless, multilingual interactions across diverse cultures and time zones. Our early-stage innovations focus on real-time translation, collaborative tools, and intuitive user experiences that foster genuine global connections. As we build out our core engineering team, we seek an enthusiastic Graduate Software Engineer (AI) with expertise in mobile and web development to drive the evolution of our flagship applications. In this full remote role, you will work collaboratively from anywhere in the UK, contributing directly to features that handle high-volume data streams and ensure robust, cross-platform performance You will design and implement mobile applications for both iOS and Android platforms alongside web interfaces, creating responsive experiences that integrate with our backend services for real-time communication. Additionally, you will optimize application performance by profiling resource usage and refining algorithms for efficient data synchronization, particularly in scenarios involving live audio, text processing, and AI-driven features like natural language understanding. Furthermore, you will collaborate with our product and design teams to iterate on user-centric features, incorporating feedback loops that enhance accessibility and scalability in multilingual environments. You are a recent graduate or early-career professional with hands-on experience through internships, academic projects, or personal initiatives, demonstrating your ability to navigate multiple programming paradigms in mobile and web contexts. Ideally, you have served as a founder in a prior venture or maintained personal projects that showcase your initiative, such as building open-source tools for cross-device synchronization or experimenting with hybrid app architectures. You demonstrate proficiency across diverse languages and frameworks for both mobile and web development, enabling you to select the most appropriate tools for each challenge without over-relying on singular approaches. Moreover, you exhibit a strong aptitude for remote collaboration, thriving in asynchronous environments while maintaining clear documentation and version control practices. In our dynamic environment, you will contribute meaningfully where your expertise directly impacts our innovation pipeline. We value proactive thinkers who thrive in cross-functional settings and are committed to sustainable development practices. Apply now or reach out if you want to chat more about the role. Venchr is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Account Executive – Mid Market (Field Sales / New Business) A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ___. JOB PURPOSE: With full scope to sell across ADP's Payroll and HR solutions, this role also provides the infrastructure, presence and brand for sales professionals to have true, global conversations with organisations. You will work with your sales leadership team to define your individual territory plan, focusing on new prospects with between 350 to 1499 employees in the UK (more globally). The types of deals that you get to work on will vary; it could be a 3-5 month process with 3/4 stakeholders, at £20-50,000 in year 1 revenue for a local only offering. Equally, it could be a longer, more complex, multi solution or country solution at several times the value. With a world class induction programme, a leadership team offering best-in-breed expertise built from within ADP and the wider industry, and over 75 years of heritage and capability, the role offers the perfect platform for sales professionals to succeed and develop. This will involve being able to collaborate and orchestrate a leading team of expertise and resource to identify and address client needs in an evolving landscape of people management. KEY RESPONSIBILITES • Create, develop and maintain effective business relationships with external clients and internal stakeholders., • Collaborate with your sales leaders to create your optimum territory plan, within the overall team framework, • Identify prospects and define contact programme within set parameters – using the array of tools available at your disposal to plan, execute, and track your targeted new business, • Arrange prospect appointments and undertake virtual and in-person meetings / demos, • Co-ordinate internal resource and support, in line with a structured sales process (provided), to appropriately run your deals and maximise success, • Work with pre sales when necessary to develop solutions to fit prospect needs, • Present response to meet prospect needs with existing product service solution, • Maintain chosen ADP data base management tool and adhere to the current defined sales processes What we’re looking for: • Previous sales experience of a service-based offering (process and / or solution) – SAAS, technology, or HR related, • UK field sales experience - with a UK Right to Work and a full UK Driving licence, • Experience with a variety of sales channels (online outreach / social selling, cold calling, meetings and events), with a structured approach, to generate net new business opportunities, • A background of carrying and achieving / exceeding annual net new business annual quotas excess of £3-400k, • Track record of managing complex sales cycles and closing deals (£20k plus of annual revenue) with mid-market companies with over 200 employees, • Ideally you will have experience selling multi country products, but this is not essential What We Offer: • Highly competitive salary and compensation plan, • An on-going, individualised, world class induction programme - offering both local and international training and development, • Realistic targets + valuable offerings = real earnings. We like to see our associates overachieving, and celebrate this regularly with early starts, quarterly and annual awards, clubs and trips. Recent ones include;, • A 5-star stay in Buenos Aires, • A luxury cruise around Greece, • Excellent support teams to help you get there!, • A strong sales support team and presence – you are not alone!, • Flexible benefits program If this sounds like you and what you're looking for, or if you'd like to learn more, then please do get in touch! New Business Sales, Sales Management, Software as a Service, SaaS, Human Resources, HR, Human Capital Management, HCM, Cloud Software Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ___ to learn more about ADP’s culture and our full set of values.

Job description The Role We are looking for a Senior Human Resource Business Partner to partner one or more of the Technology & Transformation business areas. You will lead on various strategic people initiatives, working in collaboration with Senior Partners to develop, deliver and embed business strategy. You will bring sound judgement and fresh ideas to the table across a variety of HR projects and programmes within the business. Supporting the building of a strong, diverse talent pipeline, you will share knowledge and insights with the wider HR community to shape business goals and ensure goals are aligned with firm-wide strategy. Essential Skills and Experience • An experienced Business Partner at Senior Manager or equivalent level with proven record in core HR competencies and exposure to associated risks., • Demonstrate successful delivery of large scale HR and people related activities including, performance, reward, promotion, talent identification and succession planning., • Knowledge of change management, organisational design, employee engagement, strategic workforce planning, talent analytics and management, ensuring fairness and consistency., • Experience of creating compelling proposals and business cases that articulate recommendations and actions, • Have a client-centred approach with experience of working in a highly commercial environment ideally within Professional Services, Tech or Large Corporates., • Experience of operating with a COE model and manage relationships to deliver large scale projects., • Strong stakeholder management and advisory skills - communicate, influence, coach and positively challenging senior stakeholders., • Analytical skills - interpret data, identify trends and make quick decisions, • Comfortable in a fast-paced and complex matrix environment. Desirable: • CIPD qualified (or equivalent) with evidence of further education would be beneficial (not essential). Deliverables: Responsibilities but not limited to: 1. Lead defined business area though cyclical talent activities, including Mid year, promotions and Reward., 2. Partner with the business to provide strategic and day to day tactical advice to senior leaders within the business., 3. Own and deliver ad hoc HR projects as required. IR35 As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company.’)

We are seeking a highly skilled ML Ops Engineer to join our growing data team. This role is critical in designing and implementing robust, scalable, and efficient data systems that power analytics, machine learning models, and business insights. The ideal candidate will have expertise in data pipeline orchestration (e.g., Airflow), data lake and warehouse architecture and development, infrastructure as code (IaC) using Terraform, and data extraction from both structured and unstructured data sources (e.g. websites). Knowledge using the Microsoft Azure ecosystem, MLOps, Kubernetes, and other modern data engineering practices. Core Responsibilities Data Architecture & Development: • Leverage best practices in schema design, partitioning, and optimisation for, • efficient storage and retrieval., • Build and maintain data models to support analytics and machine learning, • workflows., • Design and implement scalable, secure, and high-performance data lake and data, • warehouse solutions. Pipeline Orchestration: • Develop, monitor, and optimize ETL/ELT workflows using Apache Airflow., • Ensure data pipelines are robust, error-tolerant, and scalable for real-time and batch processing. Data Scraping & Unstructured Data Processing: • Develop and maintain scalable web scraping solutions to collect data from diverse sources, including APIs, websites, and other unstructured data sources., • Extract, clean, and transform unstructured data such as text, images, and log files into structured formats suitable for analysis., • Use tools and frameworks like BeautifulSoup, Scrapy, or Selenium for web scraping, and natural language processing (NLP) techniques for text processing. Cloud Integration: • Design and implement cloud-native data solutions with Microsoft Azure., • Optimize costs and performance of cloud-based data solutions. Infrastructure as Code (IaC): • Use Terraform to automate the provisioning and management of cloud infrastructure., • Define reusable and modular Terraform configurations to support scalable deployment of resources. MLOps: • Collaborate with data scientists and machine learning engineers to operationalise machine learning models., • Implement CI/CD pipelines for machine learning workflows, ensuring efficient model deployment and monitoring. Containerisation and Orchestration: • Utilize Kubernetes and containerisation technologies (e.g., Docker) to deploy scalable, fault-tolerant data processing systems., • Manage infrastructure and resource allocation for containerised data applications. Cross-Functional Collaboration: • Work closely with stakeholders, including data scientists, software engineers, and business analysts, to align technical solutions with business needs., • Mentor junior engineers and foster a culture of continuous learning within the team. Skills / Qualifications Education: • Bachelor's/Master’s/PhD degree in Computer Science, Engineering, or a related field; or equivalent professional experience. Experience: • 5+ years of experience in data engineering or a related field., • Strong expertise in data pipeline orchestration tools such as Apache Airflow., • Proven track record of designing and implementing data lakes and warehouses (experience with Azure is a plus)., • Demonstrated experience with Terraform for infrastructure provisioning and management., • Solid understanding of MLOps practices, including model training, deployment, and monitoring., • Hands-on experience with Kubernetes and containerised environments. Technical Skills: • Proficiency in programming languages such as Python & SQL., • Experience with distributed computing frameworks such as Spark., • Familiarity with version control systems (e.g., Git) and CI/CD pipelines. Soft Skills: • Strong problem-solving skills and the ability to work in a fast-paced, collaborative environment., • Excellent communication and documentation skills., • Strong analytical mindset with attention to detail. Company Overview Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

Job title: Home Delivery Driver \n Hourly rate: 13.27 \n Key Benefits: 15% discount, optional health care plan, Grocery Aid, Christmas vouchers, min 28 days holiday \n \n Are you looking for a role that keeps you active, independent & engaged with people? \n As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. \n We understand that success is achieved through our people, and we are searching for a Home Delivery Driver to join our team. \n Purpose \n Were hiring Home Delivery Drivers who take pride in providing excellent service & enjoy being out on the road. In this role youll be delivering shopping & connecting directly with customers as the face of Iceland. \n In this role you can expect to: \n\n • Ensure safe van loading procedures are followed (i.e heavy lifting & manual handling)\n, • Always adhere to safe driving practises\n, • Complete van checks\n, • Ensure food arrives to the customer in the best condition\n, • Provide excellent customer service\n, • Lend a hand in store when required\n, • Be able to work independently & manage your time efficiently\n, • Have a full driving license (held for at least 3 years and have no more than 6 points)\n, • Are positive, friendly & passionate about providing a good customer experience\n, • Are punctual & can work well to deadlines\n, • A 15% discount card\n, • Minimum 28 days holiday (including Bank Holidays), increasing with service\n, • Christmas vouchers\n, • Refer a friend scheme\n, • Long service awards\n, • Christmas savings scheme\n, • Recognition and rewards for exceptional customer service\n, • Option to join a health care plan\n \n Join our team... \n As a Technical Support & Sales Representative, you will be responsible for ensuring we are delivering on our customer experience promises. You will join a team of 10-15 Guides who interact with existing and potential GoDaddy customers. In this role, you will provide an exceptional GoDaddy customer experience (WOW Experience) to every customer by giving our customers the tools and insights to help transform their ideas into successful online ventures! This will be completed through analysis of a customers account and in-the-moment consultative conversations leading to product/service recommendations. \n What you'll get to do... \n\n • Field inbound calls and exhibit the behaviors of WOW throughout the entire interaction. \n\n\n, • Provide consultation to customers regarding new products and services that will help their businesses succeed. \n\n\n, • Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate. \n\n\n, • Troubleshoot GoDaddy products as needed in order to deliver stellar customer service. \n\n\n, • Take full ownership of and provide a thorough resolution to customers. \n\n\n, • Meet metrics that could include but are not limited to Customer Availability, Net Promoter Score, and New Sales Per Day. \n\n\n, • 2+ years sales experience with a proven record of understanding customer needs. \n\n\n, • 2+ years experience in a commission, bonus, and/or metrics-driven environment. \n\n\n, • Ability to meet sales quotas while providing a great customer experience. \n\n\n, • Experience using a CRM or other customer management software. \n\n\n, • Great interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment. \n\n\n, • Proven ability to promote and build extraordinary customer rapport. \n\n\n, • Ability to take complete ownership of customer issues and provide a truly extraordinary customer experience, one customer at a time. \n\n\n, • Extensive knowledge of internet technology. \n\n\n, • Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls. Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law. \n\n\n

Job title: Home Delivery Driver \n Hourly rate: 13.27 \n Key Benefits: 15% discount, optional health care plan, Grocery Aid, Christmas vouchers, min 28 days holiday \n \n Are you looking for a role that keeps you active, independent & engaged with people? \n As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. \n We understand that success is achieved through our people, and we are searching for a Home Delivery Driver to join our team. \n Purpose \n Were hiring Home Delivery Drivers who take pride in providing excellent service & enjoy being out on the road. In this role youll be delivering shopping & connecting directly with customers as the face of Iceland. \n In this role you can expect to: \n\n • Ensure safe van loading procedures are followed (i.e heavy lifting & manual handling)\n, • Always adhere to safe driving practises\n, • Complete van checks\n, • Ensure food arrives to the customer in the best condition\n, • Provide excellent customer service\n, • Lend a hand in store when required\n, • Be able to work independently & manage your time efficiently\n, • Have a full driving license (held for at least 3 years and have no more than 6 points)\n, • Are positive, friendly & passionate about providing a good customer experience\n, • Are punctual & can work well to deadlines\n, • A 15% discount card\n, • Minimum 28 days holiday (including Bank Holidays), increasing with service\n, • Christmas vouchers\n, • Refer a friend scheme\n, • Long service awards\n, • Christmas savings scheme\n, • Recognition and rewards for exceptional customer service\n, • Option to join a health care plan\n \n Join our team... \n As a Technical Support & Sales Representative, you will be responsible for ensuring we are delivering on our customer experience promises. You will join a team of 10-15 Guides who interact with existing and potential GoDaddy customers. In this role, you will provide an exceptional GoDaddy customer experience (WOW Experience) to every customer by giving our customers the tools and insights to help transform their ideas into successful online ventures! This will be completed through analysis of a customers account and in-the-moment consultative conversations leading to product/service recommendations. \n What you'll get to do... \n\n • Field inbound calls and exhibit the behaviors of WOW throughout the entire interaction. \n\n\n, • Provide consultation to customers regarding new products and services that will help their businesses succeed. \n\n\n, • Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate. \n\n\n, • Troubleshoot GoDaddy products as needed in order to deliver stellar customer service. \n\n\n, • Take full ownership of and provide a thorough resolution to customers. \n\n\n, • Meet metrics that could include but are not limited to Customer Availability, Net Promoter Score, and New Sales Per Day. \n\n\n, • 2+ years sales experience with a proven record of understanding customer needs. \n\n\n, • 2+ years experience in a commission, bonus, and/or metrics-driven environment. \n\n\n, • Ability to meet sales quotas while providing a great customer experience. \n\n\n, • Experience using a CRM or other customer management software. \n\n\n, • Great interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment. \n\n\n, • Proven ability to promote and build extraordinary customer rapport. \n\n\n, • Ability to take complete ownership of customer issues and provide a truly extraordinary customer experience, one customer at a time. \n\n\n, • Extensive knowledge of internet technology. \n\n\n, • Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls. Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law. \n\n\n

Job title: Home Delivery Driver \n Hourly rate: 13.27 \n Key Benefits: 15% discount, optional health care plan, Grocery Aid, Christmas vouchers, min 28 days holiday \n \n Are you looking for a role that keeps you active, independent & engaged with people? \n As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. \n We understand that success is achieved through our people, and we are searching for a Home Delivery Driver to join our team. \n Purpose \n Were hiring Home Delivery Drivers who take pride in providing excellent service & enjoy being out on the road. In this role youll be delivering shopping & connecting directly with customers as the face of Iceland. \n In this role you can expect to: \n\n • Ensure safe van loading procedures are followed (i.e heavy lifting & manual handling)\n, • Always adhere to safe driving practises\n, • Complete van checks\n, • Ensure food arrives to the customer in the best condition\n, • Provide excellent customer service\n, • Lend a hand in store when required\n, • Be able to work independently & manage your time efficiently\n, • Have a full driving license (held for at least 3 years and have no more than 6 points)\n, • Are positive, friendly & passionate about providing a good customer experience\n, • Are punctual & can work well to deadlines\n, • A 15% discount card\n, • Minimum 28 days holiday (including Bank Holidays), increasing with service\n, • Christmas vouchers\n, • Refer a friend scheme\n, • Long service awards\n, • Christmas savings scheme\n, • Recognition and rewards for exceptional customer service\n, • Option to join a health care plan\n \n Join our team... \n As a Technical Support & Sales Representative, you will be responsible for ensuring we are delivering on our customer experience promises. You will join a team of 10-15 Guides who interact with existing and potential GoDaddy customers. In this role, you will provide an exceptional GoDaddy customer experience (WOW Experience) to every customer by giving our customers the tools and insights to help transform their ideas into successful online ventures! This will be completed through analysis of a customers account and in-the-moment consultative conversations leading to product/service recommendations. \n What you'll get to do... \n\n • Field inbound calls and exhibit the behaviors of WOW throughout the entire interaction. \n\n\n, • Provide consultation to customers regarding new products and services that will help their businesses succeed. \n\n\n, • Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate. \n\n\n, • Troubleshoot GoDaddy products as needed in order to deliver stellar customer service. \n\n\n, • Take full ownership of and provide a thorough resolution to customers. \n\n\n, • Meet metrics that could include but are not limited to Customer Availability, Net Promoter Score, and New Sales Per Day. \n\n\n, • 2+ years sales experience with a proven record of understanding customer needs. \n\n\n, • 2+ years experience in a commission, bonus, and/or metrics-driven environment. \n\n\n, • Ability to meet sales quotas while providing a great customer experience. \n\n\n, • Experience using a CRM or other customer management software. \n\n\n, • Great interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment. \n\n\n, • Proven ability to promote and build extraordinary customer rapport. \n\n\n, • Ability to take complete ownership of customer issues and provide a truly extraordinary customer experience, one customer at a time. \n\n\n, • Extensive knowledge of internet technology. \n\n\n, • Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls. Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law. \n\n\n

Job title: Home Delivery Driver \n Hourly rate: 13.27 \n Key Benefits: 15% discount, optional health care plan, Grocery Aid, Christmas vouchers, min 28 days holiday \n \n Are you looking for a role that keeps you active, independent & engaged with people? \n As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. \n We understand that success is achieved through our people, and we are searching for a Home Delivery Driver to join our team. \n Purpose \n Were hiring Home Delivery Drivers who take pride in providing excellent service & enjoy being out on the road. In this role youll be delivering shopping & connecting directly with customers as the face of Iceland. \n In this role you can expect to: \n\n • Ensure safe van loading procedures are followed (i.e heavy lifting & manual handling)\n, • Always adhere to safe driving practises\n, • Complete van checks\n, • Ensure food arrives to the customer in the best condition\n, • Provide excellent customer service\n, • Lend a hand in store when required\n, • Be able to work independently & manage your time efficiently\n, • Have a full driving license (held for at least 3 years and have no more than 6 points)\n, • Are positive, friendly & passionate about providing a good customer experience\n, • Are punctual & can work well to deadlines\n, • A 15% discount card\n, • Minimum 28 days holiday (including Bank Holidays), increasing with service\n, • Christmas vouchers\n, • Refer a friend scheme\n, • Long service awards\n, • Christmas savings scheme\n, • Recognition and rewards for exceptional customer service\n, • Option to join a health care plan\n \n Join our team... \n As a Technical Support & Sales Representative, you will be responsible for ensuring we are delivering on our customer experience promises. You will join a team of 10-15 Guides who interact with existing and potential GoDaddy customers. In this role, you will provide an exceptional GoDaddy customer experience (WOW Experience) to every customer by giving our customers the tools and insights to help transform their ideas into successful online ventures! This will be completed through analysis of a customers account and in-the-moment consultative conversations leading to product/service recommendations. \n What you'll get to do... \n\n • Field inbound calls and exhibit the behaviors of WOW throughout the entire interaction. \n\n\n, • Provide consultation to customers regarding new products and services that will help their businesses succeed. \n\n\n, • Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate. \n\n\n, • Troubleshoot GoDaddy products as needed in order to deliver stellar customer service. \n\n\n, • Take full ownership of and provide a thorough resolution to customers. \n\n\n, • Meet metrics that could include but are not limited to Customer Availability, Net Promoter Score, and New Sales Per Day. \n\n\n, • 2+ years sales experience with a proven record of understanding customer needs. \n\n\n, • 2+ years experience in a commission, bonus, and/or metrics-driven environment. \n\n\n, • Ability to meet sales quotas while providing a great customer experience. \n\n\n, • Experience using a CRM or other customer management software. \n\n\n, • Great interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment. \n\n\n, • Proven ability to promote and build extraordinary customer rapport. \n\n\n, • Ability to take complete ownership of customer issues and provide a truly extraordinary customer experience, one customer at a time. \n\n\n, • Extensive knowledge of internet technology. \n\n\n, • Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls. Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law. \n\n\n

Job title: Home Delivery Driver \n Hourly rate: 13.27 \n Key Benefits: 15% discount, optional health care plan, Grocery Aid, Christmas vouchers, min 28 days holiday \n \n Are you looking for a role that keeps you active, independent & engaged with people? \n As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. \n We understand that success is achieved through our people, and we are searching for a Home Delivery Driver to join our team. \n Purpose \n Were hiring Home Delivery Drivers who take pride in providing excellent service & enjoy being out on the road. In this role youll be delivering shopping & connecting directly with customers as the face of Iceland. \n In this role you can expect to: \n\n • Ensure safe van loading procedures are followed (i.e heavy lifting & manual handling)\n, • Always adhere to safe driving practises\n, • Complete van checks\n, • Ensure food arrives to the customer in the best condition\n, • Provide excellent customer service\n, • Lend a hand in store when required\n, • Be able to work independently & manage your time efficiently\n, • Have a full driving license (held for at least 3 years and have no more than 6 points)\n, • Are positive, friendly & passionate about providing a good customer experience\n, • Are punctual & can work well to deadlines\n, • A 15% discount card\n, • Minimum 28 days holiday (including Bank Holidays), increasing with service\n, • Christmas vouchers\n, • Refer a friend scheme\n, • Long service awards\n, • Christmas savings scheme\n, • Recognition and rewards for exceptional customer service\n, • Option to join a health care plan\n \n Join our team... \n As a Technical Support & Sales Representative, you will be responsible for ensuring we are delivering on our customer experience promises. You will join a team of 10-15 Guides who interact with existing and potential GoDaddy customers. In this role, you will provide an exceptional GoDaddy customer experience (WOW Experience) to every customer by giving our customers the tools and insights to help transform their ideas into successful online ventures! This will be completed through analysis of a customers account and in-the-moment consultative conversations leading to product/service recommendations. \n What you'll get to do... \n\n • Field inbound calls and exhibit the behaviors of WOW throughout the entire interaction. \n\n\n, • Provide consultation to customers regarding new products and services that will help their businesses succeed. \n\n\n, • Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate. \n\n\n, • Troubleshoot GoDaddy products as needed in order to deliver stellar customer service. \n\n\n, • Take full ownership of and provide a thorough resolution to customers. \n\n\n, • Meet metrics that could include but are not limited to Customer Availability, Net Promoter Score, and New Sales Per Day. \n\n\n, • 2+ years sales experience with a proven record of understanding customer needs. \n\n\n, • 2+ years experience in a commission, bonus, and/or metrics-driven environment. \n\n\n, • Ability to meet sales quotas while providing a great customer experience. \n\n\n, • Experience using a CRM or other customer management software. \n\n\n, • Great interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment. \n\n\n, • Proven ability to promote and build extraordinary customer rapport. \n\n\n, • Ability to take complete ownership of customer issues and provide a truly extraordinary customer experience, one customer at a time. \n\n\n, • Extensive knowledge of internet technology. \n\n\n, • Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls. Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law. \n\n\n

Job title: Home Delivery Driver \n Hourly rate: 13.27 \n Key Benefits: 15% discount, optional health care plan, Grocery Aid, Christmas vouchers, min 28 days holiday \n \n Are you looking for a role that keeps you active, independent & engaged with people? \n As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. \n We understand that success is achieved through our people, and we are searching for a Home Delivery Driver to join our team. \n Purpose \n Were hiring Home Delivery Drivers who take pride in providing excellent service & enjoy being out on the road. In this role youll be delivering shopping & connecting directly with customers as the face of Iceland. \n In this role you can expect to: \n\n • Ensure safe van loading procedures are followed (i.e heavy lifting & manual handling)\n, • Always adhere to safe driving practises\n, • Complete van checks\n, • Ensure food arrives to the customer in the best condition\n, • Provide excellent customer service\n, • Lend a hand in store when required\n, • Be able to work independently & manage your time efficiently\n, • Have a full driving license (held for at least 3 years and have no more than 6 points)\n, • Are positive, friendly & passionate about providing a good customer experience\n, • Are punctual & can work well to deadlines\n, • A 15% discount card\n, • Minimum 28 days holiday (including Bank Holidays), increasing with service\n, • Christmas vouchers\n, • Refer a friend scheme\n, • Long service awards\n, • Christmas savings scheme\n, • Recognition and rewards for exceptional customer service\n, • Option to join a health care plan\n \n Join our team... \n As a Technical Support & Sales Representative, you will be responsible for ensuring we are delivering on our customer experience promises. You will join a team of 10-15 Guides who interact with existing and potential GoDaddy customers. In this role, you will provide an exceptional GoDaddy customer experience (WOW Experience) to every customer by giving our customers the tools and insights to help transform their ideas into successful online ventures! This will be completed through analysis of a customers account and in-the-moment consultative conversations leading to product/service recommendations. \n What you'll get to do... \n\n • Field inbound calls and exhibit the behaviors of WOW throughout the entire interaction. \n\n\n, • Provide consultation to customers regarding new products and services that will help their businesses succeed. \n\n\n, • Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate. \n\n\n, • Troubleshoot GoDaddy products as needed in order to deliver stellar customer service. \n\n\n, • Take full ownership of and provide a thorough resolution to customers. \n\n\n, • Meet metrics that could include but are not limited to Customer Availability, Net Promoter Score, and New Sales Per Day. \n\n\n, • 2+ years sales experience with a proven record of understanding customer needs. \n\n\n, • 2+ years experience in a commission, bonus, and/or metrics-driven environment. \n\n\n, • Ability to meet sales quotas while providing a great customer experience. \n\n\n, • Experience using a CRM or other customer management software. \n\n\n, • Great interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment. \n\n\n, • Proven ability to promote and build extraordinary customer rapport. \n\n\n, • Ability to take complete ownership of customer issues and provide a truly extraordinary customer experience, one customer at a time. \n\n\n, • Extensive knowledge of internet technology. \n\n\n, • Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls. Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law. \n\n\n

Job title: Home Delivery Driver \n Hourly rate: 13.27 \n Key Benefits: 15% discount, optional health care plan, Grocery Aid, Christmas vouchers, min 28 days holiday \n \n Are you looking for a role that keeps you active, independent & engaged with people? \n As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. \n We understand that success is achieved through our people, and we are searching for a Home Delivery Driver to join our team. \n Purpose \n Were hiring Home Delivery Drivers who take pride in providing excellent service & enjoy being out on the road. In this role youll be delivering shopping & connecting directly with customers as the face of Iceland. \n In this role you can expect to: \n\n • Ensure safe van loading procedures are followed (i.e heavy lifting & manual handling)\n, • Always adhere to safe driving practises\n, • Complete van checks\n, • Ensure food arrives to the customer in the best condition\n, • Provide excellent customer service\n, • Lend a hand in store when required\n, • Be able to work independently & manage your time efficiently\n, • Have a full driving license (held for at least 3 years and have no more than 6 points)\n, • Are positive, friendly & passionate about providing a good customer experience\n, • Are punctual & can work well to deadlines\n, • A 15% discount card\n, • Minimum 28 days holiday (including Bank Holidays), increasing with service\n, • Christmas vouchers\n, • Refer a friend scheme\n, • Long service awards\n, • Christmas savings scheme\n, • Recognition and rewards for exceptional customer service\n, • Option to join a health care plan\n \n Join our team... \n As a Technical Support & Sales Representative, you will be responsible for ensuring we are delivering on our customer experience promises. You will join a team of 10-15 Guides who interact with existing and potential GoDaddy customers. In this role, you will provide an exceptional GoDaddy customer experience (WOW Experience) to every customer by giving our customers the tools and insights to help transform their ideas into successful online ventures! This will be completed through analysis of a customers account and in-the-moment consultative conversations leading to product/service recommendations. \n What you'll get to do... \n\n • Field inbound calls and exhibit the behaviors of WOW throughout the entire interaction. \n\n\n, • Provide consultation to customers regarding new products and services that will help their businesses succeed. \n\n\n, • Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate. \n\n\n, • Troubleshoot GoDaddy products as needed in order to deliver stellar customer service. \n\n\n, • Take full ownership of and provide a thorough resolution to customers. \n\n\n, • Meet metrics that could include but are not limited to Customer Availability, Net Promoter Score, and New Sales Per Day. \n\n\n, • 2+ years sales experience with a proven record of understanding customer needs. \n\n\n, • 2+ years experience in a commission, bonus, and/or metrics-driven environment. \n\n\n, • Ability to meet sales quotas while providing a great customer experience. \n\n\n, • Experience using a CRM or other customer management software. \n\n\n, • Great interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment. \n\n\n, • Proven ability to promote and build extraordinary customer rapport. \n\n\n, • Ability to take complete ownership of customer issues and provide a truly extraordinary customer experience, one customer at a time. \n\n\n, • Extensive knowledge of internet technology. \n\n\n, • Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls. Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law. \n\n\n