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  • Bookkeeper
    Bookkeeper
    2 days ago
    £28000–£30000 yearly
    Full-time
    Croydon

    We are looking for an experienced and organised bookkeeper to support the day-to-day financial administration of a multi-site pub and restaurant group. You will maintain accurate records, process transactions, reconcile accounts and provide reliable financial information to venue managers and senior management. Key responsibilities • Maintain accurate purchase, sales, bank, cash and general ledger records across multiple sites., • Process supplier invoices, credit notes and statements, coding costs to the correct site and nominal account., • Reconcile bank accounts, card receipts, cash takings, payment platforms and supplier accounts, investigating discrepancies promptly., • Record and review site sales information, including sales mix, cash, card payments, payouts, deposits and adjustments., • Prepare reports on outstanding invoices, creditor balances, cash flow and transaction queries., • Support month-end processes by maintaining schedules, posting agreed journals and assisting with management accounts and reporting packs., • Assist with payroll administration by collating approved hours, holiday information and payroll changes, and reconciling payroll reports where required., • Maintain organised digital and paper records while protecting confidential financial and employee information., • Liaise professionally with venue managers, suppliers, accountants and colleagues to resolve queries., • Identify duplicate invoices, unusual transactions, unexplained variances and control concerns, escalating them appropriately. Skills and experience • Previous experience in bookkeeping or accounts, including transaction processing and reconciliations., • Confident using Microsoft Excel and Word, with strong spreadsheet and numerical skills., • Experience with accounting software or cloud-based finance platforms, and the ability to learn new systems., • Excellent organisation, accuracy and attention to detail, with the ability to manage recurring deadlines., • Clear communication, sound judgement and discretion when handling sensitive information., • Experience in a pub, bar, restaurant, hospitality or other multi-site business is desirable., • Experience with supplier invoice capture, EPOS or till reporting, card settlement reconciliation and payroll data is an advantage., • A relevant bookkeeping or accounting qualification, such as AAT, or equivalent practical experience is desirable. You will be dependable, methodical and comfortable working with detailed financial information. You will take ownership of queries, communicate issues promptly and work constructively with colleagues across different venues. Success in the role means that transactions, reconciliations and reports are accurate, timely and supported by clear records, with unusual activity identified and escalated promptly.

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  • Accounts Assistant
    Accounts Assistant
    2 days ago
    Full-time
    London

    Citadines Holborn-Covent Garden London is seeking a confident and experienced Accounts Assistant to become part of our Team. You will report to the Assistant Residence Manager, supporting the property and centralised Finance team with bookeeping duties and administrative support. An Accounts Assistant is responsible for: Ensuring invoices and credit notes are raised and posted Processing invoices and reconciling Processing commission invoices from travel agents Requesting authorisations and raising discrepancies with the relevant person/department Being responsible for petty cash records and completion Reconciling credit card accounts Assisting the Finance Team with month end processes Preparing accruals and bad debt provisions Assisting with the timely and effective collection of all debts Participating in credit control meetings as required To be successful in the role of Accounts Assistant, we require: At least two years’ experience in a similar bookkeeping role, ideally within the hotel sector Completed or studying for a bookkeeping qualification such as AAT or other equivalent qualification A self-motivating attitude to work autonomously yet have a team orientated mindset Effective communication skills in written and spoken English Proficient level of numerical, administrative and IT Skills Experience with the Property Management System RMS is advantageous This is your opportunity to be part of our team as an Accounts Assistant. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Organisation, Numerical, Time Management, Decision Making, Attention to Detail, communication, Problem Solving

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  • Team Member
    Team Member
    17 days ago
    £12.71 hourly
    Full-time
    London

    Job Description: • greet customers politely as they enter the restaurant, • introduce self to customers, • show customers to their tables, • present menus to customers, • maintain an up-to-date working knowledge of the menu items and daily specials, • explain the menu items in terms of preparation, ingredients and presentation, • be aware of allergy information on menu items, • answer inquiries about food and beverage items on the menu, • offer food and wine suggestions, • inform customers of special items not listed on the menu, • take food and beverage orders accurately including any special requests, • check customer's identification to ensure they meet alcohol legal age requirements, • check food orders with customers to ensure correctness, • input the order into POS System, • work with bartenders to fill beverage orders, • work with kitchen staff to process and expedite food orders, • pre-set table for the orders, • deliver and serve food at tables, • use established food handling and serving techniques, • ensure customers are satisfied with their food orders, beverages and service, • upsell food and beverage items throughout the meal, • monitor customer's needs and promptly handle requests, • handle customer complaints in a polite and professional manner, • maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills, • prepare and provide customers with accurate check for the meal, • process cash and credit card payments, • Prepare to-go boxes for customers, • re-set and prepare table for customers including decorations, condiments, napkins, utensils, • maintain a clean and organized service area, • dispose of trash according to established procedures, • perform any side-work as requested, • comply with safety, health and hygiene policies and procedures Job Types: Part-time, Full-time

    Immediate start!
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  • Barista
    Barista
    23 days ago
    £14–£16 hourly
    Full-time
    London

    Job Summary: We are seeking a friendly, motivated, and experienced Barista & front of house to join our team at Les Filles Cafe. The ideal candidate will have a passion for coffee and providing exceptional customer service. You will be responsible for preparing and serving a variety of coffee drinks, maintaining a clean and welcoming environment, and ensuring customer satisfaction. Key Responsibilities: Customer Service: Greet customers warmly and assist them in selecting beverages and food items. Provide information on our menu, answer questions, and handle special requests.Drink Preparation: Prepare and serve a wide variety of coffee and tea drinks, including espresso-based beverages, drip coffee, and specialty drinks. Follow recipes and presentation standards.Equipment Maintenance: Operate and maintain coffee-making equipment, such as espresso machines, grinders, and brewers. Ensure machines are clean and in proper working order.Food Handling: Prepare and serve light food items such as pastries, sandwiches, and salads. Follow health and safety regulations for food handling and preparation.Cash Handling: Accurately process transactions using the POS system, handle cash, credit card payments, and provide correct change. Maintain a balanced cash drawer.Cleanliness: Maintain a clean and organized workspace, including the coffee bar, seating area, and restrooms. Perform regular cleaning tasks as per the cleaning schedule.Stock Management: Monitor inventory levels and restock supplies as needed. Inform the manager of low stock levels and assist with inventory counts.Team Collaboration: Work effectively with other team members to ensure smooth operations. Communicate openly and contribute to a positive work environment. Qualifications:MUST HAVE BARISTA EXPERIENCE, PLEASE DON’T APPLY IF YOU DON’T HAVE ANY EXPERIENCE. Skills:High proficiency in operating coffee equipment.Strong customer service skills with a friendly and approachable demeanor.Ability to multitask and work efficiently in a fast-paced environment.Good communication skills and the ability to work as part of a team.Knowledge: Basic knowledge of coffee brewing techniques and various coffee beans and blends.Attributes: Attention to detail, reliability, punctuality, and a positive attitude.Physical Requirements: Ability to stand for long periods, lift up to 25 lbs, and perform repetitive tasks.

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  • Bar Manager / Supervisor
    Bar Manager / Supervisor
    27 days ago
    £13–£14 hourly
    Full-time
    London

    • Greet customers politely as they enter the restaurant, • Open and Close the Venue, • Run day-to-day service, • maintain an up-to-date working knowledge of the menu items and daily specials, • explain the menu items in terms of preparation, ingredients and presentation, • be aware of allergy information on menu items, • answer inquiries about food and beverage items on the menu, • offer food and wine suggestions, • inform customers of special items not listed on the menu, • take food and beverage orders accurately including any special requests, • check customer's identification to ensure they meet alcohol legal age requirements, • check food orders with customers to ensure correctness, • input the order into POS System, • work with bartenders to fill beverage orders, • work with kitchen staff to process and expedite food orders, • pre-set table for the orders, • deliver and serve food at tables, • use established food handling and serving techniques, • ensure customers are satisfied with their food orders, beverages and service, • upsell food and beverage items throughout the meal, • monitor customer's needs and promptly handle requests, • handle customer complaints in a polite and professional manner, • maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills, • prepare and provide customers with accurate check for the meal, • process cash and credit card payments, • Prepare to-go boxes for customers, • re-set and prepare table for customers including decorations, condiments, napkins, utensils, • maintain a clean and organized service area, • dispose of trash according to established procedures, • perform any side-work as requested, • comply with safety, health and hygiene policies and procedures

    Immediate start!
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  • Floor Staff
    Floor Staff
    1 month ago
    £11.5–£16 hourly
    Full-time
    London

    The floor staff is responsible for delivering a high level of customer service to all guests, ensuring they have a memorable dining experience. This role involves greeting and seating guests, taking food and drink orders, delivering meals, and providing attentive service throughout the customer’s visit. The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: 1. Customer Service: • Greet guests warmly upon arrival and assist with seating arrangements., • Present menus, explain daily specials, and answer questions about menu items, beverages, and other restaurant services., • Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly. 1. Order Management: • Ensure that all orders are prepared and served according to the restaurant’s standards and within a reasonable time frame., • Serve food and beverages to guests, ensuring the correct dishes are delivered to each customer., • Check back with customers to ensure satisfaction with their meals and beverages. 1. Dining Area Maintenance: • Maintain the cleanliness and organization of the dining area, including setting up and clearing tables, refilling condiments, and resetting tables after guests leave., • Monitor the dining area for spills, messes, and other potential hazards, addressing them promptly to maintain a safe environment., • Assist with the arrangement of seating and tables to accommodate reservations and walk-in guests. 1. Payment Handling: • Present the bill to customers and process payments accurately, handling cash, credit cards, and other forms of payment., • Ensure that the cash register balances at the end of each shift, reporting any discrepancies to the Floor Manager. 1. Team Collaboration: • Work closely with kitchen staff, bartenders, and other floor staff to ensure smooth operation and a seamless dining experience for guests., • Communicate any special requests, allergies, or dietary restrictions to the kitchen and bar staff., • Assist with training new floor staff as required. 1. Complaint Resolution: • Handle customer complaints and concerns professionally, seeking to resolve issues to the customer’s satisfaction., • Escalate unresolved complaints to the Floor Manager or Restaurant Manager when necessary. 1. Compliance and Safety: • Adhere to all health and safety regulations, including food safety and sanitation standards., • Follow all restaurant policies and procedures, including those related to uniform, grooming, and punctuality., • Attend regular training sessions on service standards, food handling, and emergency procedures. Qualifications: • Previous experience in a customer service role, preferably in a restaurant or hospitality setting., • Excellent communication and interpersonal skills., • Ability to work in a fast-paced environment while maintaining a positive attitude., • Strong attention to detail and the ability to multitask effectively., • Basic math skills for handling payments and making change. Physical Requirements: • Ability to stand, walk, and carry trays of food and beverages for extended periods., • Capable of lifting and carrying items up to 25 pounds., • Flexibility to work shifts, including evenings, weekends, and holidays. Additional Skills: • Knowledge of food and beverage menus, including basic wine, beer, and cocktail knowledge, is a plus., • A passion for customer service and hospitality.

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  • Waiter / Waitress
    Waiter / Waitress
    1 month ago
    £15–£17 hourly
    Part-time
    London

    Waiter / Waitress: No5 Dining Lounge is seeking an experienced and hard-working waiter / waitress to join our team. As a part-time employee, you will be responsible for ensuring that our guests receive outstanding service and have an enjoyable dining experience. Key Responsibilities: • Greet guests and provide them with menus and beverage options, • Take accurate orders from customers and inpuNo5 Dining Lounge is seeking an experienced and hard-working waiter / waitress to join our team. As a part-time employee, you will be responsible for ensuring that our guests receive outstanding service and have an enjoyable dining experience. Key Responsibilities: • Greet guests and provide them with menus and beverage options, • Take accurate orders from customers and input them into the point-of-sale system, • Serve food and beverages to guests in a timely and efficient manner, • Ensure that tables are properly set up and maintained throughout the shift, • Respond to guest inquiries and concerns in a professional and courteous manner, • Upsell menu items and promote specials as appropriate, • Work collaboratively with the kitchen staff to ensure that orders are accurate and prepared to guest specifications, • Handle payment transactions and process credit card payments, • Maintain a clean and organized work area Requirements: • Previous experience as a waiter / waitress in a fast-paced restaurant environment, • Strong communication and interpersonal skills, • Ability to work efficiently in a dynamic environment, • Excellent organizational and multitasking abilities, • Ability to stand and walk for extended periods of time, • Flexible availability to work on Fridays, Saturdays, and Sundays, • Must be authorized to work in the U.K If you are passionate about providing exceptional customer service, and have a strong work ethic, we encourage you to apply for this exciting opportunity at No5 Dining Lounge. Please submit your resume and a cover letter detailing your experience and qualifications for this position.

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