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JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL supports the Whole You, personally and professionally. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalised benefits to manage life in and outside of work. Whether you have deep experience in commercial real estate, skilled trades, and technology, or you are looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Location: Croydon Location: This is a site-based role 4 days a week. Working closely with the site-based operation team will be key to success. The client is also based on site • Financial Management including service charge: Ensure accuracy of all financial data and reporting, including occupier charges., • Manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, managing service charge recoverable and non-recoverable expenditure, supplier payments etc.), • Oversee and support credit control process., • Approve invoices, meeting KPIs on Accounts Payable actions., • Demonstrate strong cost management and financial acumen i.e. reviewing service charge cash flow and budget regularly to ensure all supplier payments are made in time., • Prepare and reconcile budgets in accordance with RICS guidelines., • ESG: Lead on ESG initiatives andimplementation., • Align client's ESG strategy with JLL's roles and responsibilities under thePMA., • Data and Systems Management:, • Maintain all data held on internal systems to ensure accuracy within JLL and client KPI’s., • Maintain accuracy of all occupier data, including managing and reporting on key lease event data., • Proficiency in MS Office and JLL property management systems., • Supplier and Facility Management:, • Manage performance of third-party suppliers alongside FM colleagues and/or third-party FM providers., • Inspections:, • Ensure all portfolio sites maintain high standards of presentation using the JLL Vision inspection tool to report, manage and resolve any issues efficiently., • Ensure that all properties are presented to a high standard using the JLL site presentation tooltorecord and manage and issues., • Transactions:, • Manage transitions in/out at client and property level., • Supporting with property management due diligence in relation to any purchases., • Ensuring properties are ready for sale and support with disposal., • Client reporting:, • Manage client reporting timelines and issue reports as per thePMA., • Attend and take notes at client meetings, including preparing reports and takingminutes., • Understand and adhere to the client PMA, their asset strategies and KPIs., • Lease and Legal Management:, • Manage lease and license process, including drafting recommendations and instructing solicitors., • Support wider transactional activity, including sales and lettings (i.e. CPSE's), • Ensuring tenant compliance with lease covenants, recommending remedies to breaches, and managing any issues through to conclusion., • Occupier engagement:, • Proactively engage with occupierstomaintain high levels of customer satisfaction., • Gather intelligence on tenant business activity to feed into client business plans., • Specialisation:, • Recognition as a Subject Matter Expert., • Health & Safety:, • Understand Health & Safety compliance and implement necessarymeasures., • Work closely with the Site Operations and JLL HSE team to mitigate H&S risks and maximise compliance., • Insurance:, • Support insurance renewal process by ensuring accuracy of renewal data., • Able to lead and manage complex insurance claims., • Manage and implement insurance risk mitigation measures., • Void property management & monitoring:, • Working with the Site Operations Team, manage vacant property and undertake necessary management actions including those specified by the Client’s insurer., • Additional Responsibilities:, • Assist in preparing and delivering property management reports asrequired., • Consult with third party specialists in relation to management issues as required., • Investigating and remedying defects or errors in property management matters originating prior to the Commencement Date including but not limited to accounting matters (including reconciliations), tenant disputes (including in relation to arrears) and matters relating to other third parties including freeholders,neighboursand statutory bodies., • Proven history in property management, ideally within retail environment with broad sector experience and preferably at least 10 years PQE., • Maintains knowledge of commercial property legislation and industry best practices., • Strategic Capabilities: Demonstrates strategic thinking and the ability to craft innovative solutions for complexchallenges., • Commercial Acumen: Skilled at building and maintaining clientrelationships., • Proactive in identifying and pursuing new businessopportunities., • Results-Driven Approach: Sets and achieves ambitious targetsconsistently., • Balances efficiency with effectiveness in driving continuousimprovement., • Leadership and Collaboration: Self-motivated professional who thrives on challenges., • Adept at fostering teamwork and building trust across diversegroups., • Demonstrates leadership through example andinitiative., • Recognised as a key figure on client instructions i.e. being an escalation point and/or support for junior team members., • Interpersonal Effectiveness: Combines diplomacy with assertiveness to influencestakeholders., • Possesses strong negotiation skills and communicatespersuasively., • Personal Qualities: Projects confidence and maintains a positiveoutlook., • Makes sound decisions thatinstilconfidence inothers., • Upholds high ethical standards and demonstrates unwaveringintegrity., • Exhibits intellectual curiosity and a willingness toinnovate., • Technical Proficiency: Advanced IT skills, particularly in property management systems., • Sharp analytical and problem-solving abilities., • Excels in financial planning, budgeting, and operationalreporting., • Behavioural Skills Strong leadership skills, a deep understanding of property and asset management, and a commitment to driving innovation and inclusive practices within both PAM and the wider JLL organisation., • Peopleand WorkManagement: Adhere to JLL Working Practices guidelines, ensuring all correspondence and communication is executed to a high professional standard, with tasks completed in a timely manner., • Provide line management for direct and matrix reports, ensuring compliance with JLL and client KPIs., • Mentor and train team members to maximise individual skills and abilities., • Value Creation: Implement added value initiatives for JLL operations and property management work., • Demonstrate comprehensive knowledge of JLL services and market trends., • Share expertise with clients and colleagues., • Team Collaboration: Maintain a strong presence within the regional and wider Property Management (PM) team., • Contribute positively to office culture., • Process Improvement: Participate in project-based initiatives to enhance PM processes., • Engage in cross-functional projects within the regional office, including social activities, business development, and continuing professional development (CPD)., • Diversity, Equity, and Inclusion (DEI): Promote and encourage DEI within PM and JLL., • Activelyparticipatein company DEI initiatives, including training, supporting Business Resource groups, and fostering open conversations. Location: On-site –Croydon,GBR At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view your Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com. #J-18808-Ljbffr

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This is a key role within the METL business, with a primary focus on credit control, financial oversight, and reporting. You will partner closely with business leaders and key stakeholders to support accurate revenue management, robust controls, and clear business performance reporting. Implement an

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