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Product Support Specialist – Coffee & Vending Equipment Office-Based | West Midlands £33,000 – £38,000 Basic + Benefits We are recruiting for a Product Support Specialist to join a global manufacturer of professional coffee and vending equipment. The business supplies premium solutions into the HoReCa and Office Coffee Service sectors and has a strong reputation for innovation, quality and technical excellence. This is a field-based role covering the West Midlands and surrounding areas, offering long-term stability and the opportunity to work with advanced equipment and technology. The Role As a Product Support Specialist, you will be part of the UK Technical Team, providing expert on-site support to distributors, service partners and end users. This is a hands-on, customer-facing role combining fault finding, technical support, installation assistance and training delivery. You will act as a technical specialist, ensuring equipment is operating efficiently and customers receive a high standard of service. There may be occasional travel within the UK, Ireland and Europe for training and collaboration. Key Responsibilities • Carry out on-site diagnostics, fault finding and repairs on coffee and vending equipment, • Support installations and commissioning of new equipment, • Deliver technical training to engineers and operators, • Provide remote and on-site technical support using telemetry systems, • Monitor machine performance data and assist with remote diagnostics, • Log and report technical cases accurately using internal systems, • Support trade shows, exhibitions and technical workshops where required, • Work closely with the Technical Manager and wider team to achieve service targets Candidate Requirements Essential: • Proven experience repairing coffee machines, vending machines or similar electro-mechanical equipment, • Strong electrical and mechanical fault-finding skills, • Previous field-based technical support experience, • Good customer-facing communication skills, • Working knowledge of telemetry systems and remote machine monitoring Desirable: • Experience delivering technical training, • Familiarity with CRM or helpdesk systems, • Understanding of relevant health and safety regulations This is an excellent opportunity for a technically capable engineer looking to join a well-established manufacturer with strong growth and development prospects. If you’re ready to take the next step in your career and work with innovative equipment in a supportive, forward-thinking team, we’d love to hear from you. Apply today for a confidential discussion.

Job Title: Site Fitter – Water & Mechanical Maintenance Location: Between sites Wolverhampton and Stourbridge Salary: Up to £37,500 Hours: 39-hour working week We are currently recruiting for a Site Fitter to join a small, specialist team delivering mechanical installation and maintenance services across water treatment sites. This is an excellent opportunity for an experienced mechanical fitter to step into a lead role, taking ownership of site activities and working closely with a dedicated co-fitter. The Role You will be responsible for carrying out mechanical installation, maintenance and replacement works on customer sites, including: • Travelling between sites and working on pumps, pipework, rotating machinery and associated mechanical equipment, • Removing and replacing worn or defective equipment, including refurbished assets, • Isolating and removing equipment for workshop overhaul when required, • Working safely in line with site health & safety procedures, including confined spaces and working at height where applicable, • Acting as a professional representative of the business on customer sites, • Completing basic job documentation and reporting electronically Candidate Requirements • Proven mechanical fitting experience with strong practical skills, • Previous site-based experience (water industry experience advantageous), • Ability to lead on-site activities while working effectively as part of a small team, • Full UK driving licence, • Basic IT skills for job recording and reporting, • Confined space and working at height certifications desirable (training available if not held) Package • Competitive salary, dependent on experience, • 39-hour working week with overtime opportunities, • Company pension scheme, • Company van (shared within the team)

A logistics company in Willenhall is looking for a Customer Service Advisor to join their team.The role involves handling customer queries, ensuring excellent service delivery, and working collaboratively with other teams.Successful candidates will have outstanding communication and problem-solving

A leading tile specialist in the UK is searching for a passionate Store Manager to oversee store operations, enhance customer experiences, and drive sales through exceptional service.The ideal candidate should have retail experience and proven leadership skills.This role offers a dynamic working env

Sexual Violence Single Point of Contact (SPOC) - Support Service Administrator A rewarding opportunity for an organised Administrator with strong communication skills to provide frontline support and case management administration within a trauma-informed sexual violence support service. If you’ve also worked in the following roles, we’d also like to hear from you: Support Worker, Care Coordinator, Referral Coordinator, Service Administrator, Customer Service Advisor, Support Administrator Please Note: Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. SALARY: £24,761 FTE / Actual Annual Salary £14,857 + Benefits LOCATION: West Bromwich, West Midlands JOB TYPE: Part-Time, Permanent WORKING HOURS: Wednesday to Friday 9am – 5pm (22.5 hours per week) JOB OVERVIEW We have a fantastic new job opportunity for a Sexual Violence Single Point of Contact (SPOC) - Support Service Administrator to join a specialist, trauma-informed sexual violence support service based in West Bromwich. As a Sexual Violence Single Point of Contact (SPOC) - Support Service Administrator you will act as the first point of contact (SPOC) for victims and survivors, providing compassionate telephone support, coordinating referrals and ensuring accurate data entry within the case management system. The Sexual Violence Single Point of Contact (SPOC) - Support Service Administrator plays a vital role in delivering an effective referral process, liaising with multi-agency partners and supporting the allocation of clients to counsellors and Independent Sexual Violence Advisors, ensuring safeguarding and GDPR compliance at all times. DUTIES Your duties as the Sexual Violence Single Point of Contact (SPOC) - Support Service Administrator include: • First Point of Contact: Receive and manage telephone and email enquiries, providing a calm, empathetic and professional response, • Referral Coordination: Process and triage referrals from agencies, stakeholders and self-referrals, ensuring timely responses, • Case Management Administration: Accurately input and maintain records on the organisation’s database and CRM systems, • Client Information Gathering: Obtain relevant information sensitively to assess support needs and safeguarding risks, • Allocation Support: Prepare case files and support the allocation of clients to counsellors and Independent Sexual Violence Advisors, • Stakeholder Liaison: Communicate effectively with multi-agency partners including safeguarding teams and statutory services, • Data Compliance: Ensure all documentation meets GDPR, data protection and quality assurance standards, • Team Support: Assist with administrative processes, reporting and induction support for new staff within the service CANDIDATE REQUIREMENTS ESSENTIAL • Educated to Level 3 or equivalent (Level 2 considered with relevant background in administration or health and social care), • Previous experience in a needs-led service providing information and advice to vulnerable individuals, • Experience with data entry, database management and maintaining accurate records, • Strong communication skills with the ability to engage sensitively over the telephone and in writing, • Proven experience of working in a professional office environment using Microsoft Office and digital systems, • Knowledge of safeguarding adults and children, confidentiality and GDPR compliance, • Ability to work independently and as part of a team, prioritising workload effectively, • A client-centred, non-judgemental approach with resilience when dealing with sensitive and distressing information, • Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female., • Eligible to work in the UK DESIRABLE • Understanding of sexual violence, domestic abuse and trauma-informed approaches, • Experience of working within a multi-agency or partnership environment, • Awareness of the Violence Against Women and Girls Strategy and the gendered nature of abuse BENEFITS • 25 days annual leave plus bank holidays (pro rata), • Pension scheme with employer contribution, • Mileage allowance, • Training and development opportunities, • Employee Assistance Programme, • Clinical group supervision, • Time off in lieu, • Wellbeing day and annual leave buy-back scheme This role requires an enhanced DBS check APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14405 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in West Bromwich, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

CRM Automation Specialist - B2B eCommerce Wolverhampton | Hybrid 4+ years' experience I'm currently looking to speak with experienced CRM Automation Specialists for an upcoming opportunity with one of my clients based in Wolverhampton . This is a new role being created within the business , offering the chance to shape and influence their CRM and automation approach from the ground up. This opportunity will suit someone who enjoys building and optimising automated CRM campaigns across B2B eCommerce platforms , with a strong focus on customer journeys, loyalty and retention . What the role will involve Automising and running CRM campaigns across email and lifecycle channels Designing and maintaining end-to-end customer journeys , including hybrid flow-chart style journey mapping Driving loyalty and repeat engagement through data-led automation Working closely with the marketing team to align CRM activity with wider campaigns Analysing performance and continuously optimising journeys and automation flows Who I'm keen to speak with 4+ years' experience in CRM, lifecycle marketing or marketing automation Hands-on experience within B2B eCommerce environments Strong understanding of customer journeys, segmentation and triggers Experience using CRM / marketing automation platforms Comfortable collaborating closely with marketing teams Nice to have (but not essential): Experience with Microsoft Dynamics 365 SaaS or subscription-based business experience Exposure to loyalty or retention-focused CRM strategies Please apply if you would like to arrange a chat. TPBN1_UKTJ

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's 'World's best companies 2024' ranking. Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets. What does the role look like? This is an exciting opportunity for the right candidate to work as part of the Contracts team supporting Goodrich Actuation Systems Ltd. This is a new role developed to ensure GASL meet US Government compliance regulatory requirements. The Supplier Compliance Specialist will conduct financial and compliance audits of supplier cost and pricing data and produce recommendation reports to the supply chain team to support supplier negotiations. They will develop their knowledge of the applicable US government regulations. They will ensure suppliers are applying compliant pricing methodologies and identify actions required to close compliance gaps. In addition, they will represent the organisation and to customers and government agencies during external and customer audits. The ideal candidate will have an accounting and auditing background, with a keen eye for detail and a decisive approach to make clear recommendations. Knowledge of US government regulations, specifically TINA compliance is advantageous but not essential. Training will be provided to develop this knowledge. Finance or accounting knowledge is a must. What will your day-to-day responsibilities look like? *Complete financial audits of supplier cost models, including rates and factors, allowability of costs within overhead and labour rates, profit levels. *Produce output reports with findings and recommendations for adjustments to supplier pricing to complete supplier negotations within 'allowable' range per USG regulations. *Maintain a 'queue' system, with standard TAT for completion of cost analysis supporting customer proposal timelines *Support Military bid focal with generation of Price / Cost Analysis Reports supporting customer bid submissions *Support onsite supplier cost audits as required - challenge supplier rates and factors applied within supplier costings in line with 'allowable' costs *Support supplier account manager / military bid focal with supplier price negotiations and finalising the record of price agreement (RoN). *Support the process of requesting DCMA Assist audits when suppliers will not provide full disclosure of cost and price data to Safran. What will you bring to the role? Essential skills: *Proven experience of working with business' on 'should cost' models & analysis *High attention to detail and sound judgement to identify compliance gaps and produce clear, defensible recommendations. *Ability to challenge and influence suppliers and stakeholders to support compliant pricing and successful negotiations. Desirable skills: *Knowledge of US Government contracting regulations, including TINA (or willingness to learn fast). *Experience conducting supplier cost or pricing audits, including on-site audits. *Exposure to price/cost analysis supporting bids or proposals, ideally in a regulated environment. *Experience working with or supporting supplier negotiations and records of price agreement (RoN). *Continuous improvement mindset with experience improving processes and standardising outputs. TPBN1_UKTJ

A pet food delivery service based in Greater London is looking for a Customer Experience Specialist to enhance their customer support systems. This role requires strong analytical skills, experience with customer service tools, and a dedication to enhancing customer experiences.

The role involves driving sales goals, providing exceptional customer experiences, and educating guests about the brand. Ideal candidates will have a passion for customer service, strong interpersonal skills, and the ability to work in a team.

A leading property management service is seeking an enthusiastic Customer Service Advisor to join the Property Management Team in Leamington Spa. The ideal candidate will possess strong customer service skills, be a confident communicator, and thrive in a team-oriented environment.

A family-run furniture company is seeking a Customer Experience Specialist in Leamington Spa to provide outstanding service in their Design Centre. Ideal candidates should possess strong communication skills, attention to detail, and a passion for customer service. Join a supportive team and help cu

Experience working in customer service, customer operations, or digital experience teams. Experience working in customer service, customer operations, or digital experience teams. Experience / Qualifications:Essential:Experience in knowledge management, content design, customer service content, or d

As a Customer Experience Specialist, you'll be at the heart of our fitted furniture Design Centre, delivering outstanding service while helping customers bring their ideas to life. Customer Experience Specialist- Full Time Leamington Spa. Welcome and engage customers in the Design Centre, delivering

A renowned luxury brand in Greater London seeks a Sales Consultant to deliver exceptional customer service and uphold the brand's luxury lifestyle image. Ideal candidates will possess strong sales skills, extensive knowledge of the luxury market, and the ability to exceed customer expectations.

A leading logistics company in the UK is seeking a Customer Service Liaison Assistant to serve as a vital link between customers and delivery teams.

A leading home improvement retailer in South Yorkshire is seeking customer-focused staff to enhance the shopping experience. Previous experience in customer service is ideal, and you will enjoy flexible shift patterns. In this role, you will assist customers, maintain stock, and ensure timely delive

Responsibilities include welcoming customers, processing bets, and ensuring excellent service while supporting a culture of safety. A leading betting retailer in Greater London seeks customer-focused individuals for retail roles.

Candidates should have at least 2 years of experience in customer support, be fluent in English, and be proficient in Google Workspace tools. This is a remote position where you'll utilize tools like Zendesk and Salesforce to manage support cases and enhance the user experience. A leading healthcare

A vehicle service provider in York is seeking a Handover Specialist to deliver exceptional customer care. Ideal candidates will have experience in customer service, excellent communication skills, and a full clean UK Driving Licence. Your role includes providing personalized vehicle handovers and en

Customer Engineering, Marketing, Customer Success, Product, Engineering, Channels) to develop go‑to‑market strategies, drive pipeline and business growth, close agreements, understand the customer, and provide excellent prospect and customer experience. As a Gemini Enterprise Customer Experience

A leading customer service provider is seeking a Customer Experience Specialist responsible for supporting customers and resolving queries. Successful candidates will have a strong customer service background and exceptional communication skills.

Experience using tools like Intercom, Atlassian, and Aircall is beneficial. We combine technology with the art of five‑star chauffeuring to deliver a consistently exceptional experience. Support in building the feedback loop between quality, customer service, training and operations to continuousl

In this role, you’ll take ownership of developing analytical reporting and turning complex data into powerful insights that drive real improvements to the customer experience. As the data specialist within our Customer Operation team, you’ll work across multiple systems to extract, interpret, an

Customer Engineering, Marketing, Customer Success, Product, Engineering, Channels) to develop go‑to‑market strategies, drive pipeline and business growth, close agreements, understand the customer, and provide excellent prospect and customer experience. As a Gemini Enterprise Customer Experience

As a Digital Customer Experience & Loyalty Specialist, you’ll play a key role in shaping how Starbucks connects with customers across EMEA through digital channels. If you’re passionate about digital customer experience and loyalty and ready to bring your expertise to a brand that inspires milli

The team of Customer Experience Specialists plays a vital role in our business as the first point of contact for our customers. As a Customer Experience Specialist, you will be responsible for answering queries, resolving issues, and providing administrative support to promote a high-quality service

You will maintain showroom standards, provide exceptional customer service, and drive sales.

A leading debt resolution firm in the United Kingdom is seeking a Customer Experience Specialist to enhance customer journeys and support them in resolving past-due accounts. Responsibilities include negotiating with customers through various channels and aiding them in creating effective repayment

Experience influencing cross-functional teams to impact business goals, customer experience, and customer expansion. You will partner with internal Google Cloud Sales teams to grow their Customer Experience businesses and drive overall value for Google Cloud business cycles, including a combination

Key Account Specialist (Customer Experience Specialist, m/f/d) – Teeside. Experience using data insights to decide next actions to enhance customer experience. Delivers personalised customer experience based on data insight through customer journeys that are integrated across multiple channels as

As a Customer Experience Specialist you will deliver an unmatched experience to customers who are taking a first step on their path to financial fitness by resolving past‑due accounts. Leverage exceptional written communication skills to negotiate and interact effectively with customers via email,

A local automotive service provider in Brownhills is seeking a full-time Sales & Customer Experience Specialist. This role focuses on managing customer inquiries and optimizing the customer journey while ensuring satisfaction and sales facilitation. Ideal candidates will possess strong customer serv

To succeed in this role, you’ll bring substantial experience working within complex data environments, paired with strong analytical problem‑solving skills and the ability to translate data into meaningful, actionable insight. Experience with machine learning, large language models, or Python wo

A luxury menswear brand in Greater London is seeking a Customer Service Representative to deliver exceptional client experiences. Candidates should have prior customer service experience, strong communication skills, and a solutions-focused approach. The role involves supporting global customers via

A customer-focused organization in the United Kingdom seeks a proactive Customer Liaison Officer to enhance the customer journey. The role requires excellent communication and problem-solving skills, alongside a Bachelor’s degree or equivalent experience.

Candidates should have customer service experience, strong communication skills, and the ability to adapt in a dynamic environment. A leading electric vehicle manufacturer is seeking an Inside Delivery Advisor to enhance customer experience from purchase to delivery. In this office-based role, you w

Candidates should have previous customer service experience, excellent communication skills, and basic Microsoft Office proficiency. A food business is seeking a Customer Service Advisor in Battersea, London. The role involves being the first point of contact for customers, handling orders, and ensu

Experience influencing cross-functional teams to impact business goals, customer experience, and customer expansion. Develop and own the go-to-market plan to scale and impact your business in key areas: business generation, net new customer growth, customer expansion and conservation, customer refer

Hear from a Customer Experience Specialist, Stefi, who recently took a trip over to the US. At Updoc, we’re shaping the future of healthcare and we’re looking for a customer experience specialist to join our team and help us build operations and technology that connects patients, doctors, medica

The position involves lifting products and engaging with customers on the sales floor to foster a positive shopping experience. Candidates should have a passion for customer service, be self-motivated, and able to work a flexible schedule, including evenings and weekends. This role focuses on achiev

A retail company is seeking a Showroom Sales Executive in Cookstown to provide exceptional customer service throughout the sales process. The role involves maintaining excellent product knowledge, managing customer interactions from inquiry to delivery, and ensuring sales targets are met. Ideal cand

A leading travel management platform in Birmingham is seeking a Customer Experience Specialist to enhance the experience of business travelers. Responsibilities include managing customer queries through various channels and showcasing company values in customer interactions.

Collaborating with different functions to ensure optimized customer experience. Using omnichannel approach to engage with customers through different channels, including in-person and remote interactions. Experience of successful primary care and hospital pharmaceutical sales.

As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. Provide exceptional customer service by understanding customer needs, answering their question

A prominent retail betting company in the UK seeks customer-oriented individuals for positions in their shops. Candidates will be responsible for welcoming customers, processing bets, and providing exceptional service. A passion for customer engagement and teamwork is essential.

You will handle customer inquiries, support client concerns, and maintain high levels of customer satisfaction. Familiarity with CRM tools and prior experience in real estate is a plus. A premium property consultant is looking for a full-time Customer Service Representative to join their remote team

Minimum of 2 years of experience in customer support via chat or voice. Monitor trends and identify recurring issues to enhance the worker experience and improve operations. At least 2 years of experience using CRMs such as Zendesk or Salesforce.

The role involves managing customer inquiries, providing excellent customer service, and optimizing the customer journey. This is a full-time on-site role for a Sales & Customer Experience Specialist based in Brownhills. Fitch Autos is proud to deliver quality services tailored to customer needs.