Customer experience specialist jobs in St AlbansCreate job alerts

Join a leading independent technology and services provider as a Tech Ops 1 Job Overview: An opportunity has arisen for an IT Technical Support to join a Maintenance Service Centre, which is a fast-paced environment team for one of our prestigious customers. Rate £18.50/Hr through UMB £14.25/Hr through basic PAYE £16.18/Hr through Premium PAYE Contract: 6 months contract Location: Hatfield Business Park Hatfield Avenue - Hatfield AL10 9TW Key Responsibilities: The Maintenance Service Centre is a fast-paced environment with various customer builds that we support throughout the device life cycle to help our customers change the world. Your duties will include: Filtering, visually inspecting, testing and cleaning various types of IT equipment including, laptops, desktops, screens, handhelds and mobile devices etc.Liaising with internal teams whilst building relationships, you will escalate any issues with the supervisor that may affect delivery to our customers. You will be extremely well-organised in your approach to asset tracking and traceability of those assets. You will be an excellent communicator and deliver against the core values of Field and Lifecycle Services. You will embrace change and be an advocate of our values. Key Requirements • Managing all assets coming into the workshop and liaising with the relevant distribution teams to locate and amend any discrepancies., • Organising, analysing and handling of tickets in the company computer system., • Filtration, inspection, testing and cleaning of all device types., • Preparing new and repaired hardware, • General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers., • Assistance in specific tasks where prompt investigation and resolution are required., • Maintaining assets using an accurate location system to ensure precise asset management., • 6S Implementation and ongoing maintenance of the workshop, • Excellent Administration and communication skills, both written and oral, • Previous knowledge of Microsoft applications, • Previous experience of supporting IT hardware at a software and hardware level., • Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information., • Able to gain OEM and standard IT accreditations., • ITIL Experience preferred., • Previous experience working in a corporate IT environment is an asset., • Excellent time management and organisational skills, • Willing to take initiative and be hands-on., • Sense of urgency, • Flexible, • Collaborator, • Experience in building effective relationships and team working., • A confident, professional, positive, and proactive approach, • Ability to multi-task and prioritise workload., • Able to apply initiative and have integrity. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Security Vetting Officer Join a leading independent technology and services provider as a Security Vetting Officer Job Overview: We are seeking a highly responsible and detail-oriented Security Vetting Officer to join our secure operations team in Hatfield. This role is pivotal in safeguarding our organisation and customers by ensuring that only appropriately cleared individuals gain access to sensitive environments. It requires a high level of integrity, sound judgement, and the ability to work with discretion and professionalism. You will be confident using computer systems, including Microsoft Office, and possess strong communication skills – both written and verbal. A proactive mindset, excellent organisational skills, and a commitment to continuous learning are essential. Contract 7-month contract Location: Hatfield Business Park Hatfield Avenue – Hatfield AL10 9TW Job Description:About the TeamYou’ll join a small, trusted team operating within a secure area of our Hatfield office. The team is responsible for managing and processing security vetting applications for individuals requiring access to government and customer sites. You’ll work from a defined screening policy and use a range of secure systems and third-party tools to assess applications, verify information, and make informed decisions.Full training will be provided, but the role demands a high level of personal accountability, attention to detail, and the ability to manage sensitive information with the utmost confidentiality. Key Responsibilities • Process and progress security clearance applications, proactively chasing outstanding information to avoid delays., • Monitor and manage government security clearances (CTC, SC, DV) via the UKSV portal (NSVS), ensuring compliance with national security protocols and internal policies., • Make evidence-based, risk-informed decisions on clearance outcomes in line with policy and vetting frameworks., • Conduct background checks and validate applicant information using secure third-party systems., • Maintain accurate and up-to-date records across multiple secure platforms., • Respond to queries via Microsoft Teams, email, and telephone, often requiring clarification and follow-up., • Compile and present management information reports using Microsoft Excel., • Contribute to team meetings and continuous improvement initiatives., • Proficient in Microsoft Office (Word, Excel, Outlook)., • Strong organisational skills with the ability to manage competing priorities., • Demonstrated experience in administrative or compliance-focused roles with a high degree of accuracy., • Excellent interpersonal and written communication skills., • Analytical thinker with a proactive, problem-solving approach., • Proven ability to handle sensitive information with discretion and professionalism., • Risk and Compliance Impact, • Security Vetting Officers play a critical role in national and organisational security., • Their decisions directly impact who is granted access to sensitive environments., • Errors in judgement or process can result in reputational damage, legal non-compliance, and increased risk of insider threats.

Join a leading independent technology and services provider as a Warehouse Administrator Job Overview: An opportunity has arisen for a Warehouse Administrator to join a warehouse logistics operation in the service logistics warehouse team for one of our prestigious customers. Rate £17.69/Hr through UMB £13.63/Hr through basic PAYE £15.48/Hr through Premium PAYE Contract: 6 months contract Location: Hatfield Business Park Hatfield Avenue - Hatfield Key Responsibilities: We have a fantastic opportunity for a warehouse logistics operative in the service logistics warehouse. You will need to have high levels of accuracy, attention to detail and a strong work ethic. Previous experience in administration and warehouse management systems: SAP, ServiceNow, ITSM, WMCS, Excel, Word and Outlook, experience with customer web portal would be highly desirable, although full training and mentorship will be provided. To be successful in the role you will be a great team player, have excellent communication skills and the ability to focus on serial number/asset tracking throughout the whole warehouse process. Roles within the warehouse include Field Receipt Return, Sortation, Warranty Reclamation, Goods In Receipt, and Error Handling. This will involve booking in field receipt return devices and peripherals through a scrap/store/repair warranty route; raising RMA's for warranty reclamation, booking in purchase order receipts from external repair vendors or new goods from OEM's, utilising a QR scanning tool to track repair orders that are raised internally through their repair cycle and ensuring that they are closed after workshop activity, creating transfer orders for back to stock items and creating manifests for new materials that are routed to our LTS warehouse. Further roles include dispatch which will involve using multiple transport vendor partners' systems to create shipments and manifests, as well as creating commercial invoices for exportation and loading/offloading shipments, check, and balance. A role in Stores will include picking and placement of stock using SAP MRP system as well as WMCS to control automated storage locations, working in a high-paced, physical environment to meet tight deadlines and personal performance targets (PPT). Key Requirements • Receipting of components and devices received from field engineers from break/fix calls using multiple ERP systems to process those parts through the scrap, store, repair, or warranty routes., • Updating SAP accurately, • Correctly identify all vendor parts, • Working with our courier partners, • Checking the warranty on all vendors web portals and accurately processing accordingly, • Managing the Service Level Agreement (SLA), • Using Excel to maintain the reporting for all vendors., • Maintaining the accuracy of serial and asset tracking, • Be meticulous when scanning components/devices onto the next stage of the process., • Strong attention to detail and good analytical skills, • Ability to work well under pressure to achieve targets and keep within SLA., • Well-rounded previous experience in warehouse practices, • Able to prioritise workloads., • Work well in a team environment, • Has the ability to resolve queries through effective investigation., • Good numerical and Excel skills, • Strong written and verbal communicational skills How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Area Sales Manager - Homebased / Field Based About The Role As Area Sales Manager, you will be instrumental in driving the growth of the Company's rental and contract hire solutions for industrial, municipal, and specialist vehicles and equipment. You will identify and secure both short- and long-term rental opportunities, build lasting client relationships, and win high-value contracts. In this role, you will also champion the delivery of our smarter asset strategy across your region. Manage, grow, and secure new and repeat rental and contract hire business opportunities across your designated region Work closely with internal teams to maximise asset utilisation and long-term value. Build strong partnerships with the Environmental Municipal Civil assets community Drive revenue by spotting sales opportunities, including second-hand equipment Keep on top of industry trends and customer needs to maintain our market position Drive utilisation of high-quality, modern EMC assets About You You're naturally outgoing, confident speaking to people at all levels, and thrive in a fast-paced, high-energy environment. You're self-motivated, organised, and driven by results—but equally passionate about building meaningful, long-term client relationships. Full, valid UK driving licence Experience in new business development and account management, ideally in a field sales environment Confident communicator who builds trust quickly with decision makers and stakeholders Enjoys face-to-face meetings and on-site visits A natural researcher—curious about new opportunities Commercially aware and proactive in spotting new business Comfortable navigating the public and private sector landscape Even if you don't match every skill listed, we encourage you to apply—great potential matters to us. About Us Dawsongroup EMC is part of the wider Dawsongroup family, one of Europe's leading asset rental businesses. We provide high-spec, environmentally friendly municipal vehicles and cleaning equipment across the UK and beyond. Over 50 years of expertise in asset rental Market-leading asset hire with long-term vision Over 1,000 employees across 11 countries Strong community values, sustainable growth strategy Investing heavily in zero-emission and hybrid fleets Trusted by councils, utilities, and large private operators Ongoing investment in people, assets, and sustainable practices About Your Future This is your chance to build a fulfilling career in a business that values your skills and potential. We believe people are our greatest asset and we're committed to helping you grow. Clear progression routes and career development support. A supportive, people-first culture. Funded training and development. Up to 29 days annual leave plus bank holidays. Wellbeing, mental health support, and long-term incentives. Be part of a team that's shaping the future of smarter asset strategy. Dawsongroup plc is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We actively welcome applications from underrepresented groups and those who may not meet every listed requirement. If you want to take your career further with an asset rental business that genuinely values people and potential, now is the time to apply. Your skills, ambition, and ideas matter here because our people are our greatest asset. #DG26 TPBN1_UKTJ

A luxury automotive retailer in Hatfield is seeking a Digital Media Specialist to enhance online customer experiences.This role involves capturing high-quality images and producing digital content for marketing.Candidates should have strong photographic skills, experience with Photoshop, and an unde

Senior Customer Experience Specialist. As a Senior Customer Experience Specialist, you will act as a technical expert and escalation point within the CX team. Experience in a SaaS or technology‑based customer‑facing role (support, success, or similar).

A global logistics provider is seeking an Integrated Customer Experience Consultant to enhance customer service offerings. Candidates should exhibit a strong customer service mindset, attention to detail, and preferably have logistics experience.

A leading automotive recruitment agency is looking for a Customer Experience Specialist in Caddington. This entry-level position focuses on delivering exceptional customer experiences within a dealership environment. Candidates should possess a strong background in customer service, hospitality, or

Support in building the feedback loop between quality, customer service, training and operations to continuously improve standards. Quality Control, HR, L&D, operation supervisor etc) experience in the Luxury Service Industry. Experience using tools like Intercom, Atlassian, and Aircall is beneficia

A technology-driven debt resolution company is seeking a Customer Experience Specialist to provide outstanding support to customers resolving past-due accounts. This role offers a competitive salary and a chance to positively impact customers' lives.

We’re looking for a highly organized and detail‑oriented Customer Experience Specialist to join our insurance contact center team. This position is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in delivering a great customer experience. Mi

As a Customer Experience Specialist you will deliver an unmatched experience to customers who are taking a first step on their path to financial fitness by resolving past‑due accounts. Leverage exceptional written communication skills to negotiate and interact effectively with customers via email,

As a Digital Customer Experience & Loyalty Specialist, you’ll play a key role in shaping how Starbucks connects with customers across EMEA through digital channels. If you’re passionate about digital customer experience and loyalty and ready to bring your expertise to a brand that inspires milli

A leading beauty and wellness platform in London is seeking Customer Experience Specialists to deliver exceptional support via various communication channels. Successful candidates will find opportunities to enhance partner experiences and drive retention.

The ideal candidate has over a year of experience in retail or customer service, possesses strong communication skills, and is able to work flexible hours including weekends. A leading athletic footwear retailer in Greater London is seeking a Store Advisor to provide exceptional customer service and

Customer Experience Specialists act as the welcoming face of the dealership, ensuring every customer receives a first-class experience whether they are visiting for sales or aftersales. We are recruiting for a Customer Experience Specialist to join a customer-focused car dealership, working across b

Senior Customer Experience Specialist to help shape and scale its customer experience systems. As a Senior Customer Experience Specialist, you’ll manage front-line support, own the customer feedback loop, and ensure every interaction is handled with clarity and care. Proven experience in customer

Collaborating with different functions to ensure optimized customer experience. Experience of successful primary care and hospital pharmaceutical sales. Prior experience having promoted within cardiology/cardiovascular therapy.

In this role, you will deliver exceptional customer service, manage orders, and provide quotes. The ideal candidate should have strong interpersonal skills and a proactive attitude to enhance customer satisfaction.

Customer Experience Specialists act as the welcoming face of the dealership, ensuring every customer receives a first-class experience — whether they are visiting for sales or aftersales. We are recruiting for a Customer Experience Specialist to join a customer-focused car dealership, working acro

Minimum of 2 years of experience in customer support via chat or voice. At least 2 years of experience using CRMs like Zendesk or Salesforce. A minimum of 2 years of experience with Google Workspace (Docs, Sheets, Gmail, etc.

We’re looking for a highly organized and detail-oriented Customer Experience Specialist to join our insurance contact center team. Minimum 2 years of experience in a customer support, claims, or administrative role within an insurance or compliance-related organization. This position is ideal for

Join our team to play a vital role in our customer experience and contribute to our brand success. In this role, you will deliver exceptional customer service and handle orders and quotes. The position requires strong interpersonal skills and a proactive approach to enhance customer satisfaction.

Customer Experience Specialists. Customer Experience Specialist. We operate a 24/7 customer experience team and this role.

This role involves delivering a unique customer experience, developing sales techniques, and ensuring the store's aesthetic standards.

A leading managed services provider is seeking a Customer Experience Specialist to deliver exceptional service as the first point of contact for customers. If you're customer-centric and thrive in a team environment, we want to hear from you! #J-18808-Ljbffr.

A global medical technology company is seeking a Customer Support Specialist in the Liverpool City Region. Responsibilities include processing customer orders using Oracle, managing customer complaints, and ensuring excellent service delivery. Ideal candidates will have customer service experience,

The Account & Commercial Marketing Specialist supports the strategy and execution for BCG’s Account Based Marketing (ABM) program for BCG’s high-priority client accounts.

The GreyNoise Customer Experience Specialist (CXS) is part of the GreyNoise Customer Experience (CX) team, which provides our customers with an industry-leading experience. Customer Experience Specialist - EMEA. Act as the customer advocate within GreyNoise to ensure customer needs and requests are

Global Customer Experience Specialist. The Account & Commercial Marketing Specialist supports the strategy and execution for BCG’s Account Based Marketing (ABM) program for BCG’s high-priority client accounts.

Customer Experience Specialist. Phillip Jeffries is expanding our International Sales team and hiring a Customer Experience (CX) Agent based in London. At least 2 years of experience in customer service, sales support, or data entry.

The role involves providing exceptional customer service, maintaining a welcoming store environment, and connecting with customers in a genuine manner. A global specialty retailer in Greater London is seeking a Brand Representative who is stylish, outgoing, and customer-focused.

You’ll join the newly formed Customer Experience team, which is focused on building systems that scale capability in service of the customer and giving an exceptional human experience when the customer needs it. Your job to be done is to strengthen the customer experience system as we scale, bring

The team of Customer Experience Specialists plays a vital role in our business as the first point of contact for our customers. Customer Service Experience: Proven track record in a customer‑facing role, preferably in a call centre environment. Customer Rapport: Build strong relationships with cal

This part-time position emphasizes exceptional customer service and engagement, requiring candidates to be outgoing and stylish. Responsibilities include maintaining store presentation, effective communication with customers, and contributing to a collaborative team environment.

Support in building the feedback loop between quality, customer service, training and operations to continuously improve standards. Quality Control, HR, L&D, operation supervisor etc) experience in the Luxury Service Industry. Experience using tools like Intercom, Atlassian, and Aircall is beneficia

As a Customer Experience Senior Specialist, you will support the design and execution of end-to-end, audience-first marketing strategies grounded in customer experience principles. B2B marketing, customer experience, campaign strategy, or a related field; experience in consulting or professional ser

As a Customer Experience Senior Specialist, you will support the design and execution of end-to-end, audience-first marketing strategies grounded in customer experience principles. B2B marketing, customer experience, campaign strategy, or a related field; experience in consulting or professional ser

As a Customer Experience Senior Specialist, you will support the design and execution of end-to-end, audience-first marketing strategies grounded in customer experience principles. B2B marketing, customer experience, campaign strategy, or a related field; experience in consulting or professional ser

As a Customer Experience Senior Specialist, you will support the design and execution of end-to-end, audience-first marketing strategies grounded in customer experience principles. B2B marketing, customer experience, campaign strategy, or a related field; experience in consulting or professional ser

As a Customer Experience Senior Specialist, you will support the design and execution of end-to-end, audience-first marketing strategies grounded in customer experience principles. B2B marketing, customer experience, campaign strategy, or a related field; experience in consulting or professional ser

As a Customer Experience Senior Specialist, you will support the design and execution of end-to-end, audience-first marketing strategies grounded in customer experience principles. B2B marketing, customer experience, campaign strategy, or a related field; experience in consulting or professional ser

As a Customer Experience Senior Specialist, you will support the design and execution of end-to-end, audience-first marketing strategies grounded in customer experience principles. B2B marketing, customer experience, campaign strategy, or a related field; experience in consulting or professional ser