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Team Lead – Customer Service Advisor \n Location: Brentwood (Office-based) \n Contract: Full-time, Permanent \n \n About the Role \n \n We are looking for a highly organised, proactive and performance-driven Team Lead to join our Customer Service team and support the operational delivery of our Electrical EICR and compliance contracts. \n \n This is a key leadership role responsible for ensuring testing and remedial programmes are planned, scheduled, coordinated and delivered efficiently, while maintaining excellent communication between residents, engineers, clients and internal teams. \n \n You will act as the operational link between Customer Service, Scheduling, Contract Management and Engineering, taking ownership of service delivery performance, appointment scheduling, resource planning and team performance. \n \n If you thrive in a fast-paced, high-volume environment, enjoy leading and developing people, and are passionate about delivering excellent customer service and operational standards, this could be the perfect opportunity for you. \n \n Key Responsibilities \n\n • Lead and oversee the scheduling and coordination of planned electrical testing and remedial works, ensuring appointments are booked in line with programme milestones and contract priorities.\n, • Provide operational leadership and day-to-day support to Service Delivery Coordinators, Scheduling and Customer Service teams.\n, • Manage and balance workloads across the team to ensure performance, compliance and client targets are consistently achieved.\n, • Oversee shared inboxes, scheduling systems, trackers and performance dashboards, ensuring accurate data and timely responses.\n, • Act as the first escalation point for scheduling issues, service delivery risks, resident complaints and system/process issues.\n, • Maintain accurate operational records, trackers, certification logs and performance information.\n, • Lead the onboarding, training and development of new team members, ensuring employees understand processes and performance expectations.\n, • Work closely with Contract Management, Planning and Operations to align appointment availability with resource capacity and delivery requirements.\n, • Identify and implement process, workflow and system improvements to improve efficiency, quality and customer experience.\n, • Ensure consistently high standards of communication with residents and clients, demonstrating professionalism, empathy and compliance with data protection requirements.\n, • Provide operational cover during peak periods or resourcing gaps, including supporting phones, scheduling and work allocation where required.\n, • Take responsibility for absence management, Return to Work meetings and annual leave planning to ensure appropriate departmental cover.\n, • Conduct 1-to-1s, performance reviews and capability management alongside the Customer Relations Manager.\n, • Identify training and development requirements and implement appropriate development plans.\n, • Lead daily and weekly team briefings and support remote workers to maintain consistent standards.\n, • Mediate team disputes and resolve escalated customer issues professionally and effectively.\n, • Build a culture of accountability, ownership, high performance and continuous improvement across the department.\n\n \n Skills & ExperienceEssential \n\n • Previous experience in administration, scheduling, coordination or customer service, ideally within a busy operational environment.\n, • Previous experience of leading, supervising or supporting a team.\n, • Strong IT skills, including Microsoft Excel, Outlook and Word, as well as CRM and scheduling systems.\n, • Excellent verbal and written communication skills.\n, • Strong organisational skills with excellent attention to detail.\n, • Ability to prioritise workloads and remain calm and effective under pressure.\n, • Strong problem-solving skills with a proactive approach to resolving issues.\n, • A team player who is confident taking ownership and supporting colleagues.\n, • Ability to manage competing priorities within a fast-paced, high-volume environment.\n\n \n Desirable \n\n • Experience within social housing, property services, electrical compliance or facilities management.\n, • Experience working with EICR, compliance or planned maintenance programmes.\n, • Experience managing customer service or scheduling teams.\n, • Experience working against KPIs, SLAs and contractual performance targets.\n\n \n What We Offer \n\n • Permanent, full-time position\n, • Opportunity to progress within a growing business\n, • Supportive working environment\n, • Training and development opportunities\n, • Opportunity to make a real impact on customer experience and operational performance\n\n \n Join Our Team \n This is an excellent opportunity for an experienced Customer Service or Operations professional looking to take the next step in their career and move into a team leadership position. \n If you're organised, driven, commercially aware and enjoy getting the best out of people, we'd love to hear from you.

WebPros is committed to empowering businesses worldwide through cutting-edge solutions in web hosting, billing automation, infrastructure, server management, and online marketing. Since our founding in 2017, we’ve rapidly grown into a global leader, expanding our robust portfolio to include industry-defining brands such as cPanel & WHM, Plesk, WHMCS, SolusVM, NIXStats, XOVI, SocialBee, Sitejet, and Comet Backup. Today, we power 85 million+ websites across 900,000+ servers worldwide, backed by a 600+ strong team of dedicated professionals spanning multiple continents. At WebPros, we embrace a fully remote, borderless workplace with a focus on flexibility, autonomy, and work-life balance. Whether you prefer working from a bustling city hub or a quiet home office, we enable our teams to thrive from anywhere while staying deeply connected through our strong collaborative culture. Hey there, I’m _, the Operations Manager here at WebPros, and your hiring manager. I’ve grown with this company over the last 8 years, starting in a role focused on supporting teams, and gradually taking on broader responsibilities across business operations. That journey has shaped how I lead today: with a deep appreciation for the behind-the-scenes work that enables others to thrive. What excites me most about leading the Operations team is being able to create structure in our growing organization and empowering others to operate with clarity and confidence. Your Role The Operations team supports internal processes across the company, and we’re looking for a detail-oriented, organized, and resourceful Procurement Specialist to support procurement. This role ensures that purchasing workflows run smoothly from request to approval, and stakeholders across the organization get the tools and services they need with full compliance and accountability. Below, you’ll find everything you need to decide if this role is right for you. From our culture and work style to the specifics of the position and hiring process. We believe in transparency, so we’ve put in the effort to give you a real, inside look at what it’s like to work here. Your Impact in the First 180 Days: We don’t believe in endless checklists of requirements. Instead, here’s what success looks like in your first 6 months: • 30 Days:, • Get fully onboarded with our internal tools (e.g. Confluence, Jira, Slack, shared folders), • Familiarize yourself with current procurement and vendor coordination processes, • Meet key cross-functional stakeholders involved in procurement (Finance, Accounting, Legal, Engineering, etc.), • Shadow live procurement cases and observe internal review and approval steps, • 60 Days:, • Begin managing smaller procurement requests independently with little oversight, • Establish working rhythms with Accounting, Legal, and stakeholders, • Identify opportunities to improve the flow of communication and clarity in handoffs, • 120 Days:, • Confidently support complex procurement requests by coordinating between teams, and tracking progress in Jira., • Provide feedback on internal workflows based on real cases, especially where gaps or ambiguities affect turnaround., • Assist with maintaining procurement documentation and updating stakeholders on evolving best practices, • 180 Days:, • Act as a reliable coordination partner for procurement workflows, ensuring vendors are supported and internal processes are followed., • Champion consistent usage of internal tools and guidance, helping stakeholders engage the system effectively., • Collaborate with the Operations team to support future improvements or scale processes as needed. As a fully integrated member of the Operations team, you will play a key role in sustaining and evolving our procurement workflows. You will consistently collaborate across departments to ensure requests move smoothly from intake to execution, while identifying areas where tooling, documentation, and processes can be refined. As volume or complexity increases, you’ll help shape scalable practices that make procurement more accessible and efficient for stakeholders. By 180 days, I expect the individual in this role to be known as the primary procurement resource for US agreements. You’ll thrive here if you: • Are highly organized, resourceful, and thrive in a fast-paced environment, • Think critically and exercise sound judgment when handling complex tasks, • Are passionate about process improvement, • Can comfortably engage with vendors and high-level stakeholders, • Have experience working with global time zones and cross-functional teams, • Bring expert-level understanding of end-to-end procurement, and understand the basics of contract review, • Have proven, hands-on Jira experience, including managing issues, boards, and workflow status transitions, • Have hands-on experience using AI tools in daily work You might struggle here if you: • Prefer working with a perfectly defined process or rigid hierarchy, • Find task management or documentation tedious, • Are uncomfortable juggling multiple stakeholders and shifting priorities, • Require frequent, detailed instructions before you can get started, • Are only comfortable working in a dedicated procurement platform, • Are reluctant to adopt or experiment with AI tools in your workflow How We Work Team Setup & Location: We are a distributed, international team working across the US and Europe. Our current team consists of: • VP of Operations (UK), • Operations Manager (USA), • 2x Operations Project Managers (Bulgaria), • Developer Relations Manager (Bulgaria) We believe diverse backgrounds make stronger operations. Work Style & Communication: We embrace a remote-first and async-friendly work culture rooted in flexibility and autonomy. • We rely on Jira and Slack to collaborate asynchronously across time zones., • The Operations team meets bi-weekly, and we hold bi-weekly 1:1s for direct report check-ins., • The Procurement team meets weekly, to discuss open procurement tasks and workflow improvements. Collaboration & Impact: While the Operations team sits within the Technology organization, our scope touches nearly every department. The Procurement Specialist will support functions and teams across all WebPros. • We partner cross-functionally to co-create scalable processes and inclusive policies., • Team members are encouraged to take ownership, lead initiatives, and shape how we work. Tools We Use: We rely on a practical tool stack to run Operations smoothly: • Jira: Project tracking, intake via Kanban boards, Ops Helpdesk, • AI Tools (e.g., Claude): Data reconciliation, document review, process documentation, and more, • Operations Helpdesk: Customer portal for internal service, • SharePoint: Vendor & contract management, • Confluence: Documentation, • Excel: Budget tracking (budget vs actuals), • Slack: #ops-team and async Our Culture WebPros is built on diversity, not just in principle but by design. We’ve grown through acquiring industry-leading brands, bringing together teams from 42+ nationalities, 20+ countries, and 10+ brands. Instead of enforcing a one-size-fits-all culture, we embrace unique perspectives, different working styles, and localized expertise to drive global innovation. We are a fully remote, async-friendly company where transparency, open communication, and collaborative problem-solving define how we work. Whether you thrive in the fast pace of a startup or the stability of an established product, WebPros offers a dynamic, evolving career journey that you can shape based on your strengths. We are committed to fostering an inclusive, equitable workplace where every team member feels valued, heard, and supported because our diversity is our strength. Compensation & Benefits We believe benefits go beyond just perks. At WebPros, we invest in your growth, flexibility, and well-being, so you can do your best work and build a meaningful career. While we strive to provide equal global benefits for all team members, some may vary by location, and we’ll clarify the details with you during the interview process. • Competitive salary, • Remote-first flexibility: Work from anywhere in US/Europe (or hybrid in available offices)., • Health Insurance: public or private coverage, depending on your location., • Paid Time Off: 20+ days depending on your location., • Learning Support: Udemy subscription & peer learning., • Public Transport & Meal Vouchers: Location-dependent benefits., • Team Culture: Regular team and on-site company events. Your Hiring Experience Hi, I’m _ your Talent Partner at WebPros. I’ll guide you through the interview process, ensuring a clear, transparent, and meaningful experience. Interview Process: • Intro Chat (30 min): An informal chat with Zornitsa, your Talent Partner, designed to get to know you better. We’ll discuss your background, motivations, and career aspirations while providing a clear overview of WebPros, the team structure, and what you can expect throughout the hiring process. This is your chance to ask questions and ensure the role aligns with your professional goals., • Manager Interview (45 min): A chat with Justine, your Hiring Manager, focused on evaluating your skills and experience, communication style, and alignment with the role. This is also a chance to clarify expectations and ask any questions you may have., • Team Interview (75 min): Join your Hiring Manager and 2–3 cross-functional team members or stakeholders you’ll collaborate with in the role. Part of this session is a hands-on exercise: you'll share your screen and work through a realistic procurement scenario. This session explores team alignment, collaboration style, and interpersonal dynamics, while also gathering multiple perspectives on how you’d contribute to the team. Our Commitment to a Diverse & Inclusive Culture: At WebPros, we want every team member to feel excited to bring their full, authentic self to work. Our strength lies in the diversity of our people, with different backgrounds, perspectives, and experiences driving innovation and making us stronger together. We are committed to ensuring equitable opportunities, pay, and support for all employees, regardless of identity, background, or circumstances. We foster a culture of belonging, respect, and psychological safety, where everyone feels valued, heard, and empowered to contribute meaningfully and grow. Discrimination of any kind, including sexism, racism, xenophobia, homophobia, transphobia, ableism, and ageism, has no place here. By embracing differences and championing inclusivity, we create an environment where everyone can thrive. We are looking forward to your application! Best, Justine & Zornitsa

30,000 - 35,000 per annum dependent on experience Graduate Trainee Product Manager Spanish Speaking Permanent Folkestone Hybrid + Overseas Travel Required 30,000 - 35,000 per annum Saga Travel is growing, and were looking for a language graduate who can speak fluent Spanish to help us shape exciting, memorable holidays for our guests. This is a fantastic opportunity for recent language grads or even candidates with fluent skills looking to start a career in travel. You will be passionate about all things travel, understand Spanish-speaking destinations and want to build a career in travel product development / buying teams. Youll use your knowledge of the language, culture, history, and customer appeal of your region to help create standout tours, hotel stays and holiday experiences that offer something genuinely different to the UK travel market. Working as part of our expanding Product team, youll regularly travel overseas to research destinations, meet suppliers, develop new ideas and bring unique holiday propositions to life. Youll be involved in sourcing quality hotels, building touring itineraries, negotiating commercial terms and ensuring every product delivers great value, excellent service and the trusted Saga experience our customers expect. You dont need to know everything from day one. With the support of our experienced Director of Product and a passionate team around you, youll develop your skills in supplier management, contract negotiation, product design and commercial decision-making within the travel industry. If you are fluent in Spanish, commercially curious, creative and excited by the idea of turning destination knowledge into exceptional travel experiences, this could be a brilliant start for a progressive path in the travel industry. At Saga, we work in a hybrid way, with time split between home and our Folkestone office. When youre working in the UK, youll be spending a minimum of 3 days a week in the office and youll also need to be comfortable travelling overseas, sometimes at short notice. Role Responsibility Our Graduate Trainee Product Managers will be exposed to working alongside an array of functions at Saga such as; commercial, Operations, marketing, finance and sales. You will also represent the brand when meeting with tourist boards and other industry partners. This is not a typical Grad Scheme, truly everyday will be different. With your language skill and passion for travel, you can instantly make an impact here. This exciting role will cover; Learning to deliver commercially successful travel products that meet revenue and margin targets. Taking ownership of supplier contracts, ensuring agreements are competitive and commercially sound. Helping to shape the future of Saga Holidays product range. Improving Sagas relations with its suppliers and potential suppliers via effective account management. Maintaining high levels of product quality as measured in customer satisfaction targets, including NPS. Taking action to improve sales delivery to my areas of responsibility considering commercial data and market insights. Managing my time and priorities to ensure deadlines and business objectives are consistently met. Seeking out potential new suppliers and assist in managing commercial relationships with existing ones. Working under the guidance of the Director of Product and Senior Product Managers to develop new and innovative tour concepts and itineraries. Researching new destinations and seek out new potential suppliers, gradually becoming an expert in your area of responsibility through frequent resort visits. Conducting online and face to face meetings with our overseas hotel, coach and excursion providers, negotiating contracts in line with commercial targets. Working closely with colleagues in the Product and Commercial teams to ensure that product is contracted at the target rates within agreed deadlines for marketing campaigns. Working in conjunction with Marketing to ensure accurate product presentation. Developing a deep understanding of the Saga brand and how to convey the benefits of collaboration to potential partners. Meeting with Tourist boards in core product areas and work alongside them to develop our business. Delivering product briefs to Sales, Marketing and Studio. Providing day to day support to the Director of Product. Attending trade fairs, travel conferences and destination workshops, developing a wide network of contacts. The Ideal Candidate You will be a confident communicator in Spanish, both verbal and written. Aswell as being able to demonstrate the following skills and attributes; Independent, able to represent the business when travelling solo on business. Be a confident communicator with the ability to build and develop relationships with our suppliers and new prospects. Can demonstrate a real passion for travel products and Spanish speaking destinations. Able to bring new ideas to the team for our destinations. Can demonstrate a considered approach with a high-level detail and numeracy skills. Has excellent written communication and presentation abilities. Be a proficient user across Microsoft Office (Excel, PowerPoint, Word). Have the flexibility to travel frequently overseas, sometimes this could be at short notice and could be 3 or 4 nights away from home in our peak buying periods. Desirable; Educational qualifications in art, literature, history and culture. Destination knowledge arising from past travel experiences particularly relating to Europe, Latin America and Asia. Ability to manage multiple projects and priorities simultaneously. Experience & qualifications relating to the tourism sector. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, thats why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UKs specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3560

At Meryton Place, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Manager will ensure that occupancy and average weekly fee rates are met i

At Chawley Grove, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. We're seeking a Customer Relations Manager to help us achieve our goals.

Build Relationships That Change Lives.

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