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Our client is seeking a motivated and professional Field Agent to join their growing team on a Temporary to Permanent basis. This is an exciting opportunity for an individual who enjoys working independently, engaging with customers, and contributing to high-quality field operations. The successful candidate will play a key role in representing our client in the field by conducting site visits, gathering information, supporting customer interactions, and ensuring accurate reporting. The role requires strong communication skills, attention to detail, and the ability to adapt to different working environments. Key Responsibilities: · Conduct field visits to gather data, complete inspections, and support operational activities. · Engage professionally with customers, clients, and stakeholders while delivering excellent customer service. · Accurately record findings, updates, and reports using handheld technology and internal systems. · Communicate field observations and updates effectively with internal teams. · Support issue resolution by identifying concerns and escalating matters where required. · Maintain accurate records and complete all administrative tasks in a timely manner. · Represent our client professionally at all times while working across various locations. · Ensure compliance with all health, safety, and environmental procedures. Candidate Requirements: · Excellent customer service and interpersonal skills. · Strong verbal communication skills and professional phone etiquette. · Comfortable using handheld devices, mobile applications, and digital systems. · Ability to work independently and manage workload effectively. · Strong attention to detail and problem-solving abilities. · Must have a full UK drivers licence and access to reliable transportation and be willing to travel between sites. · Previous experience in debt recovery, credit control, or arrears management is preferred. Role Details : 37.5 Hours per week - flexibility required between the hours of 8am - 8pm Candidates must have own vehicle with business insurance MOT and valid insurance required Comfortable with lone working and distance driving Mileage paid at £0.19p PM. Salary : £14.80 per hour paid weekly . If you are reliable, proactive, and looking for a rewarding opportunity with a respected organisation, we would love to hear from you Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website

Overview As Engineering Manager (AI) within Advanced Analytics (DA3) in the Chief Data & AI Office at Allianz Partners, you will manage our AI engineering teams: engineers who build agent-based AI services and conversational/voice AI systems that integrate with our digital insurance products. The remit covers two delivery surfaces: agent-based AI services consumed by domain teams via API (and conforming to Core Backend client libraries / API conventions where applicable), and voice/conversational AI experiences for customer-facing and operational use cases. You will own people management, performance, hiring, resourcing, and delivery leadership. Technical decisions stay with the senior engineers and technical leads in each team. Your role is to build the people structure, capacity, and ways of working that let those engineers ship applied AI into production. You'll partner with peer Engineering Managers on cross-team dependencies, with the AI Governance Review forum on AI compliance and ethics review, and with the Head of AI Platform & Engineering (HoP&E) as CAB chair on AI service change windows. Key Responsibilities • Manage and grow the AI teams: hiring, onboarding, performance management, career development, and 1:1s for ML/AI engineers, computational linguists, conversational AI engineers, and AI specialists embedded with delivery teams., • Capacity-balance engineers across the agent and voice surfaces in response to demand from domain teams; coordinate with senior leadership on team sizing and skill mix., • Coordinate the embedded-AI-specialist model with the backend Engineering Manager: agree how specialists join domain delivery, how their performance is reviewed, and how their work is balanced between embedded delivery and central capability building., • Coach and develop the technical leads in both teams: support them as authorities on prompt engineering, agent design, NLU/NLP, and voice flow design while keeping standards consistent., • Work with the AI Governance Review forum (the dedicated AI-ethics body in the hub operating model) on AI compliance reviews: model choices, data handling, bias review, and compliance attestations., • Coordinate change windows for AI service rollouts through the HoP&E-chaired CAB; feed the change calendar to the Run & Change service layer., • Help balance the agent and voice roadmaps: ensure investment is staged correctly across each surface and the hybrid use cases that span both., • Coordinate with backend leadership on how AI services are consumed in production., • Coordinate with frontend leadership on AI-driven UX patterns., • Work with delivery leads on ceremonies, cross-team planning, and continuous improvement of delivery flow., • Run hiring loops: design interview rubrics for ML/AI engineers, computational linguists, conversational AI engineers, and embedded AI specialists aligned with the team's applied-AI delivery model. Required Experience And Skills • 8+ years engineering experience with at least 3 years in a people-management role leading applied AI, ML, or conversational AI delivery teams., • Track record managing 6 to 15 engineers across at least two distinct teams or specialisations (e.g., ML engineering and conversational/voice AI)., • Strong technical literacy in the AI stack, enough to mentor and challenge but not to override technical leads:, • LLM-based agent systems: prompt engineering, agent design patterns, evaluation, retrieval augmentation., • Voice and conversational AI platforms: NLU/NLP system design, speech pipeline integration, dialogue management., • Production deployment of AI services on Kubernetes: API design, observability, latency and cost control., • Embedded-specialist delivery models: placing specialists into product teams without losing central capability ownership., • Experience running structured hiring at scale for AI roles: rubric-based interviews, calibration, and onboarding programmes., • Experience with formal performance management cycles, career frameworks, and compensation calibration., • Comfortable working with formal AI governance and ethics review processes; familiarity with AI compliance requirements in regulated industries., • Demonstrated ability to coordinate across organisational boundaries: peer Engineering Managers, governance, backend and frontend delivery teams, and external vendors. Ways of Working • Leads through coaching, not directing: defers technical authority to senior engineers and technical leads., • Comfortable in agile, iterative delivery environments with a clear bias for unblocking the team over centralising decisions., • Pragmatic about applied AI: focused on shipping AI capabilities into production for measurable business outcomes, not on research for its own sake., • Clear communicator across global, cross-functional stakeholders; able to translate AI capability and reliability into business impact for non-technical audiences., • Pragmatic adopter of AI-assisted developer tools (e.g., GitHub Copilot, Claude Code) and supports the team in integrating them into daily delivery. Nice to Have • Experience leading distributed AI delivery teams., • Background in voice or conversational AI at production scale (IVR replacement, contact-centre automation, voice-first product experiences)., • Experience operating an embedded-specialist model alongside a central capability team., • Experience with AI governance frameworks: model cards, bias audits, regulatory attestations., • Insurance or financial services domain familiarity (claims, policy, payments)., • Experience in regulated industries (insurance, finance, healthcare) where compliance, audit, and access control are part of standard delivery practice. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow. Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘s company culture. One means to achieve this is a regular rotation of Allianz employees across functions, Allianz entities and geographies. Therefore, Allianz expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group. #J-18808-Ljbffr

Customer Service Agent Location: Kingston Rate: Up to £19 per hour Contract: Temporary – 3 months Start: Immediate Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading social housing organisation who are looking to recruit an experienced Customer Service Agent to join their repairs and maintenance team in Kingston on a temporary basis for 3 months. The Role As a Customer Service Agent, you will be responsible for dealing with residents and customers regarding repairs and maintenance enquiries, ensuring a high level of customer service and that issues are dealt with promptly and professionally. Key Responsibilities Handling incoming calls and enquiries from residents regarding repairs and maintenance. Logging repair requests accurately onto the relevant systems. Providing residents with updates on outstanding repairs and appointments. Liaising with operatives, contractors and internal teams to resolve repair queries. Managing customer expectations and providing clear information on timescales. Dealing with complaints and escalating issues where appropriate. Following up on outstanding repairs and ensuring customers are kept informed. Maintaining accurate records of calls, enquiries and actions taken. Supporting the wider repairs and customer service team with general administration. Ensuring all customer interactions are handled professionally and in line with company procedures. What We're Looking For Previous experience within a customer service, repairs or contact centre environment. Experience working within social housing, property services or repairs and maintenance is highly desirable. Excellent communication and customer service skills. Confident dealing with residents and customers over the phone. Strong administration and organisational skills. Ability to manage a busy workload and prioritise effectively. Good IT skills and experience using Microsoft Office. A professional, approachable and solutions-focused attitude. Immediate availability is desirable. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Our client is seeking a motivated and professional Field Agent to join their growing team on a Temporary to Permanent basis . This is an exciting opportunity for an individual who enjoys working independently, engaging with customers, and contributing to high-quality field operations. The successful candidate will play a key role in representing our client in the field by conducting site visits, gathering information, supporting customer interactions, and ensuring accurate reporting. The role requires strong communication skills, attention to detail, and the ability to adapt to different working environments. Key Responsibilities: · Conduct field visits to gather data, complete inspections, and support operational activities. · Engage professionally with customers, clients, and stakeholders while delivering excellent customer service. · Accurately record findings, updates, and reports using handheld technology and internal systems. · Communicate field observations and updates effectively with internal teams. · Support issue resolution by identifying concerns and escalating matters where required. · Maintain accurate records and complete all administrative tasks in a timely manner. · Represent our client professionally at all times while working across various locations. · Ensure compliance with all health, safety, and environmental procedures. Candidate Requirements: · Excellent customer service and interpersonal skills. · Strong verbal communication skills and professional phone etiquette. · Comfortable using handheld devices, mobile applications, and digital systems. · Ability to work independently and manage workload effectively. · Strong attention to detail and problem-solving abilities. · Must have a full UK drivers licence and access to reliable transportation and be willing to travel between sites. · Essential previous experience in a field-based, customer-facing or operational role, ideally with exposure to debt collection/arrears or similar. Role Details : 37.5 Hours per week - flexibility required between the hours of 8am - 8pm • Candidates must have own vehicle with business insurance, • MOT and valid insurance required, • Comfortable with lone working and distance driving, • Mileage paid at £0.19p PM. Salary : £14.80 per hour paid weekly . If you are reliable, proactive, and looking for a rewarding opportunity with a respected organisation, we would love to hear from you Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website