Customer Service Agent (Fully Remote)
6 days ago
Bolton
About the Company \n \n FindCore are thrilled to be assisting a well-established business with the recruitment of a Remote Customer Service Advisor. \n \n About the Role \n \n This is an excellent opportunity for a friendly and professional individual who enjoys helping customers, resolving queries and delivering a high standard of service from home. \n \n Responsibilities \n \n\n • Respond to customer enquiries by telephone, email and online channels\n, • Provide clear and accurate information about products and services\n, • Resolve customer queries and complaints professionally\n, • Maintain accurate customer records and update internal systems\n, • Process requests, orders and account updates\n, • Liaise with internal teams to resolve customer issues\n, • Follow up with customers when required\n, • Help maintain consistently high customer-service standards\n\n \n Qualifications \n \n\n • Previous customer service experience is desirable\n\n \n Required Skills \n \n\n • Excellent verbal and written communication skills\n, • Confident speaking with customers by telephone\n, • Strong problem-solving and organisational skills\n, • Professional, patient and approachable manner\n, • Good attention to detail\n, • Comfortable using Microsoft Office and customer-management systems\n, • Able to work independently from home\n, • Reliable internet connection and a suitable home-working environment\n\n \n Preferred Skills \n \n\n • This role offers fully remote working, consistent Monday–Friday hours and the opportunity to join a supportive and professional team.\n\n \n Pay range and compensation package \n \n Salary: Negotiable, depending on experience \n \n Equal Opportunity Statement \n \n The closing date for applications is 31/08/2026. Applications will only be reviewed once the closing date has passed. \n