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Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for a Resource Planning Manager to join our Operations team in Uxbridge, London. You will be responsible for managing a resource planning function across operational departments, which supports the requirements and campaign strategies in accordance with business direction. This will include assessing resource requirements and maximising resource capacity across operational areas, ensuring customer contact is optimised through various strategic and tactical campaigns. This a hybrid role with the requirement of two days per week office attendance. As a Resource Planning Manager, some of your key responsibilities will include: • Building Dialler campaigns (both automated and bespoke) and filters, inbound IVR’s and scripters., • Building Forecasting weekly/monthly/quarterly based on historical inbound calls volumes and campaign activity., • Managing change requests coming into the dialler team and prioritising/managing these accordingly., • Line management of the dialler team members, including 1-2-1’s, coaching and performance management., • Creating and maintaining documented processes and procedures within the dialler team., • Completing Audit and Quality control checks across all processes and procedures., • Incident Management of any dialler outages, both internally and with outsourced vendors, • Building files for text message campaigns to be sent to customers., • Reviewing agent adherence and agreeing agent SLAs with Team Managers to ensure maximum productivity., • Creation of automated and bespoke dialler campaigns, • Effective forecasting and planning, • Establishing and maintaining appropriate internal control safeguards., • Interacting with other managers to provide project management expertise to deliver change., • Considering Consumer duty and other customer/business outcomes in all aspects of strategic planning. Essential Skills: • Prior experience in a Resource Planning Manager role, • Intermediate-advanced proficiency level in Excel., • Experience in building dialler campaigns, • Experience in team management, • Awareness of the principles of Consumer Duty, • Basic statistics knowledge, • Knowledge of Ofcom requirements, • Strong interpersonal skills. Benefits • Salary of up to £60,000 per annum, • After Induction Training, Hybrid Working (2 days per week in office) is available., • Private Medical Insurance, • Salary Sacrifice Pension matched up to 8%, • 25 days Holiday (increasing with length of service) plus Bank Holidays, • EAP, • Enhanced Maternity & Paternity, • Wellbeing & volunteering Days, • Eye Care Contribution, • Life Assurance About Pepper Advantage The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.

Are you an experienced Primary Servicing Manager with mortgage industry experience? Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are looking for an experienced Primary Servicing Manager to join our team in Uxbridge. Our Primary Servicing Managers are responsible for delivery of the day-to-day service and performance goals of the Primary Servicing team that they lead. This includes the team and individual queue performance, call handling performance, people management, mandated decision-making, complaint handling, and project work. As a Primary Servicing Manager, your key responsibilities will include: • Managing the relationship with our client, representing Pepper Advantage appropriately through accurate timely reporting and governance, • Delivering the inbound call handling SLA by planning agent cover effectively and by monitoring Specialist activity, • Taking responsibility for resolving complaints as per the complaints process, • Complying with monthly QA, oversight, and end to end reporting, • Establishing and maintaining appropriate internal control safeguards, • Ensuring call observations and 1:1s are delivered for each agent monthly, • Recruiting, training, coaching, and developing the team as needed, • Delivering own and team annual objectives, • Building and maintaining strategic relationships throughout the business and with third parties, • Building and delivering the team plan to manage all queues within SLA goal Additional Information This role will be based in our Uxbridge office. We are currently operating a hybrid approach with the expectation of a minimum of two days per week being office-based. This will follow an initial office based training period. Essential Skills • Confident and experienced team manager, • Prior exposure to operational loan management, • Able to consistently deliver excellent customer service, • Experience in managing client relationships, • A robust understanding of relevant regulation and associated legislative policy and the impact this has on the role, • Prior exposure to loan and mortgage products, • Detail-orientated and able to use data effectively, • Self-reliant and self-motivated, • Able to effectively delegate and work to tight deadlines, • Strong English verbal, written, and presentation-based communication skills, • A good knowledge of Microsoft Office, • Accurate, well organised, and reliable Benefits • Salary of £45,000 per annum, • Hybrid role, • Private medical insurance, • Discretionary annual bonus, • Salary sacrifice pension matched up to 8%, • 25 days holiday (increasing with service) plus bank holidays, • EAP, • Enhanced maternity and paternity, • Wellbeing and volunteering days, • Eye care reimbursement, • Payroll giving, • Life Assurance About Pepper Advantage The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Freightserve recruitment are looking for an Operations Agent who has either Export or Import experience for a well-established nice sector Freight Forwarder based in the Harmondsworth, Middlesex area. Main Responsibilities:- Domestic and International freight forwarder for the transport of time-Critical, temperature-sensitive biological & pharmaceutical shipments. • To prepare and present quotes for Air & Road consignments., • To provide Customer Service Excellence for both verbal and written communications., • Complete assigned tasks within agreed timeframes., • Complete bookings and sales according to both Customer & Company timescales., • To ensure data & security integrity of both Customer & Company information is always controlled., • Co-ordinate with other offices & Groups., • Co-ordinate transport with both UK & Overseas approved strategic service partners., • To provide guidance on appropriate paperwork for customs clearance., • Prepare & co-ordinate all forms of freight documentation including airwaybills, Shipping Certificates, Health Certificates, Import & Export Licenses, Customs Entry Documentation, and any other supporting shipping documentation., • Prepare & complete Customs Control submissions for Imports & Exports., • To work with all types of cargo and all necessary associated tasks., • To use...

We're Hiring: Customer Service Agent Location: Remote UK residents only Start Date: 18th May 2026 Working Hours: Monday to Friday, 09:00 17:30 Salary: £26,000 per annum Benefits: 25 days holiday plus a fantastic range of benefits About Kensington Mortgages For over 25 years, Kensington Mortgages has been a leader in specialist mortgage solutions. We're committed to helping people secure mortgages when traditional lenders say no that's the Kensington Difference . As a wholly owned subsidiary of Barclays Bank UK PLC, we operate with integrity and excellence, fully authorised by the Financial Conduct Authority. Your Role As a Customer Service Agent , you'll be the voice of Kensington Mortgage Company (KMC), supporting customers over the phone with queries, complaints, and general mortgage assistance. From account opening to closure, you'll ensure every customer receives outstanding service. You'll handle a wide range of enquiries from payments and balances to redemptions making a real difference in our customers' lives. Key Responsibilities • Respond to inbound customer queries on topics such as payments, balances, interest rates, account updates, and terms., • Update customer records and process account changes accurately., • Investigate and resolve internal and external requests efficiently., • Prioritise workloads in line with service standards., • Ensure compliance with policies, procedures, and regulations., • Assess risk factors during daily tasks., • Identify opportunities for process improvements., • Experience in a telephony-based role within a regulated environment (financial services/mortgages preferred)., • Proven ability in a target-driven, customer-focused setting., • Excellent verbal and written communication skills., • Empathy and the ability to support vulnerable customers., • Strong problem-solving and objection-handling skills., • Confidence using Microsoft Office and navigating multiple systems while on calls., • A positive attitude towards change and adaptability. At KMC, our people are at the heart of our success. We foster a culture of professional growth and work-life balance. Our inclusive environment celebrates diversity in all its forms, ensuring everyone feels respected and valued. We are proud to be an equal opportunity employer, embracing differences in gender, race, identity, ethnicity, and sexual expression. Ready to Make a Difference? If you're passionate about delivering exceptional customer service and want to be part of a team that values your contribution we'd love to hear from you. Apply today and become part of the Kensington Mortgages family, helping us continue to make a positive impact in our customers' lives. Important Information • We're looking for candidates who can start remotely on Monday 18th May 2026, • To get the most from our training, please avoid taking annual leave during the first 7 weeks ., • All offers are subject to background checks, including DBS, credit, and Right to Work., • To use our digital Right to Work checks, you'll need a valid passport. Otherwise, you'll need to visit our Marlow, Buckinghamshire office to present ID.

We work with some of the biggest names in the Media & Entertainment Industry. Do you have what it takes? Travel Beyond Limits and audition today! Senior Entertainment Travel Consultant (Hybrid) Full time, Iver, United Kingdom As a Senior Travel Consultant, you are the face of our company. You’ll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? – Read on! As a Senior Entertainment Travel Consultant, you will * Search and confirm travel reservations for the customer * Have a strong understanding of a client travel policy and can consistently provide consultation to the customer * Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.) * Provide the client with the required industry information, such as low fares, exchange costs, and penalties * Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement * Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported About you * Extensive Travel Agent experience * Working knowledge of the travel industry, policies, procedures, and processes * Advanced skills in GDS Sabre and Amadeus * Strong verbal and written communication skills in English About BCD Media & Entertainment We are the Media & Entertainment division of BCD Travel, one of the world’s largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. We handle anything from managing travel for TV & Film productions, making sure that the artists and their entourage arrive on the red carpet on time, to transporting a football team internationally to a cup final at a moment’s notice! About BCD Travel We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about ___. Your life at BCD Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of ___. You’ll be offered • Flexible working hours and work-from-home or remote opportunities, • Opportunities to grow your skillset and career, • Generous vacation days so you can rest and recharge, • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools, • Travel industry professional perks and discounts We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at #LI-Hybrid #LI-MN1

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Senior Travel Agent (Remote) Full time, London, United Kingdom As a Senior Travel Consultant, you are the face of our company. You’ll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? – Read on! As a Senior Travel Agent, you will * Search and confirm travel reservations for the customer * Have a strong understanding of a client travel policy and can consistently provide consultation to the customer * Fulfill all requests regarding necessary regulations * Provide the client with the required industry information, such as low fares, exchange costs, and penalties * Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement * Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported About you * Extensive Travel Agent experience * Working knowledge of the travel industry, policies, procedures, and processes * Advanced skills in GDS Sabre * Strong verbal and written communication skills in English What we offer you At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe. About us BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit Get to know us by reading our blog and checking out our social media: You’ll be offered • Flexible working hours and work-from-home or remote opportunities, • Opportunities to grow your skillset and career, • Generous vacation days so you can rest and recharge, • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools, • Travel industry professional perks and discounts We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at #LI-Remote #LI-MN1

Due to the ongoing growth of the clients business, we have a vacancy for a full-time customer service agent to join the team in the Heathrow office.You’ll be passionate about the customer experience and motivated to work with others to deliver a best-in-class customer service experience.You’ll b

Freightserve recruitment are looking for an Operations Agent who has either Export or Import experience for a well-established nice sector Freight Forwarder based in the Harmondsworth, Middlesex area. Main Responsibilities:- Domestic and International freight forwarder for the transport of time-Critical, temperature-sensitive biological & pharmaceutical shipments. • To prepare and present quotes for Air & Road consignments., • To provide Customer Service Excellence for both verbal and written communications., • Complete assigned tasks within agreed timeframes., • Complete bookings and sales according to both Customer & Company timescales., • To ensure data & security integrity of both Customer & Company information is always controlled., • Co-ordinate with other offices & Groups., • Co-ordinate transport with both UK & Overseas approved strategic service partners., • To provide guidance on appropriate paperwork for customs clearance., • Prepare & co-ordinate all forms of freight documentation including airwaybills, Shipping Certificates, Health Certificates, Import & Export Licenses, Customs Entry Documentation, and any other supporting shipping documentation., • Prepare & complete Customs Control submissions for Imports & Exports., • To work with all types of cargo and all necessary associated tasks., • To use...

A leading travel insurance provider in the United Kingdom is seeking a Customer Service Agent in Uxbridge. In this role, you will be the first point of contact for customers, delivering exceptional guidance and support on travel insurance policies. Join us in making a difference for travelers worldw

Our family of customer‑facing brands includes trusted names like Travel Guard, Cover‑More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Join a team that makes a real difference for travellers worldwide! In this role, you’ll be

Air Freight Operator / Freight Forwarding Import & Export Clerk / Coordinator A fast-paced Air Freight Operator role specialising in AOG (Aircraft on Ground) and time-critical aviation logistics, coordinating urgent import and export shipments across air, road, sea and on-board courier (hand-carry) movements within a 24/7 operational environment. The position is heavily AOG-driven (AOG experience desirable) and involves reacting to urgent aircraft-on-ground situations, often working to extremely tight deadlines to minimise aircraft downtime. You will be involved in every stage of the forwarding process, including collections, transport bookings, customs entries, documentation, and liaising with overseas agents and customers worldwide. Previous AOG experience would be advantageous; however, candidates with a solid freight forwarding background and the ability to operate with urgency and precision will also be considered. If you’ve also worked in the following roles, we’d also like to hear from you: Multimodal Import and Export Operator, Import and Export Operator, Logistics Operator, AOG Operator, Aerospace Operator, Aerospace Operations, Import and Export Specialist, Aviation Logistics Specialist, AOG Operations Specialist, Freight Forwarding Agent, Logistics Agent, Import/Export Agent, Freight Coordinator, Multimodal Logistics Coordinator, Multimodal Import and Export Operator, Freight Forwarding Operator, Import/Export Coordinator, AOG Freight Forwarder, AOG Coordinator, Multimodal Operations Clerk, Operations Clerk, Import or Export Clerk, Aviation Logistics SALARY: £28,000 - £38,000 per annum Basic Salary (depending on experience) + up to £7,000 per annum for Weekend on-call rota (once every 5 / 6 weeks) and Weekday on-call rota (1 night on call per week) + Annual Bonus + Benefits JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday, 9am – 5:30pm + Weekend on-call rota (every 5-6 weeks) + Weekday on-call rota (1 night on call per week) JOB OVERVIEW We have a fantastic new job opportunity for an Air Freight Operator / Freight Forwarding Import & Export Clerk / Coordinator to join a growing freight forwarding operation specialising in time-critical aviation logistics. This role supports urgent aircraft-on-ground movements, ensuring rapid, accurate and reliable delivery solutions. As an Air Freight Operator / Freight Forwarding Import & Export Clerk / Coordinator you will manage end-to-end multimodal shipments, working closely with airlines, hauliers, overseas agents and customers worldwide. The environment is fast-moving, requiring excellent organisation and attention to detail. The Air Freight Operator / Freight Forwarding Import & Export Clerk / Coordinator role offers long-term career development within a business committed to delivering reliable, efficient and customer-focused global logistics services. DUTIES Your duties as the Air Freight Operator / Freight Forwarding Import & Export Clerk / Coordinator include: • Multimodal Shipment Coordination: Managing worldwide import and export movements across air, sea, road and courier services, • AOG Response Handling: Reacting quickly to urgent aircraft-on-ground situations to minimise downtime, • Transport Booking: Arranging flights, haulage and courier services with carriers and overseas agents, • Customs Processing: Preparing and submitting UK import and export customs entries, • Documentation Management: Completing AWBs, bills of lading and delivery paperwork, • Customer Liaison: Communicating with customers, suppliers and partners to ensure service excellence, • Hazardous Goods Support: Assisting with dangerous goods documentation where required, • System Updates: Maintaining accurate shipment records within internal systems, • Operational Support: Assisting senior team members with daily logistics operations, • Customer Service: Providing a high level of customer service and supporting 24/7 aviation logistics though an on-call rota, ensuring rapid response to AOG situations CANDIDATE REQUIREMENTS • Strong background in freight forwarding, logistics or import/export operations, • Experience with customs entries (UK imports and exports), • Previous experience in an operations, freight or logistics coordination role, • Ability to work in a time-critical, fast-paced environment, • Excellent communication and organisational skills, • Ability to manage multiple deadlines in a time-critical setting, • High attention to detail and problem-solving ability, • Confidence using Microsoft Office and logistics systems, • A proactive, reliable and team-focused approach BENEFITS • 20 days annual leave plus Bank Holidays, • Performance-related bonus, • Additional payments for weekday/weekend cover, • Pension scheme, • Private medical care following probation, • Overtime opportunities once fully trained, • Long-term career development opportunities HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14532 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Hounslow, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

New Head of Sales Vacancy, as Head of Sales & Operations, your primary objective is to drive commercial performance by enhancing the sales team's effectiveness, maximising booking conversion, and fostering repeat business. This role combines leadership, operational oversight, and customer excellence to ensure seamless sales execution and service delivery. The Job: Foster a high-performance culture through daily engagement, positive reinforcement, and an open-door communication style. Align customer demand with team capacity, ensuring appropriate staffing and shift coverage, ensuring productivity is maximized by lead volume per agent. Manage the team rota and holiday requests to maintain service levels and operational performance. Communicate clear performance expectations and targets. Oversee quality control across all communication channels, ensuring responses are relevant, well-written, and on brand. Monitor and encourage commission generation per agent, supporting performance optimisation. Oversee the performance and functionality of communication tools. Ensure fast, comprehensive, and professional responses to all customer enquiries. Continuously identify opportunities to enhance workflow efficiency or improve sales conversion. Collaborate with the wider team to design and refine daily, weekly, and monthly reporting tools. Provide a weekly report outlining individual and team performance (including sales volumes, conversion rates, and agent productivity). Cultivate strong relationships with all tour operator partners. Act as a collaborative internal stakeholder, supporting cross-team alignment. Implement best practice processes and frameworks that drive efficiency and quality for the sales and operations team. Remain vigilant around cost control and operational expenditure. Support compliance with industry regulations and reporting requirements. Own the resolution of customer complaints to ensure service recovery and brand protection.Skills Required: 5-10 years in a senior sales role, ideally in a B2C environment. Proven track record of hitting or exceeding sales targets and driving team-wide conversion improvements. Experience in commission-based or incentive-driven teams. Experience managing day-to-day operations, including CRM systems, call centre tools, or sales platforms. Knowledge of mid-office systems, ROTA management, and internal workflows. Familiarity with managing third-party platforms or partners Demonstrated success in hiring, onboarding, and performance management. Skilled at motivating dispersed or remote teams, including setting KPIs and coaching underperformance. Experience managing attrition and morale, especially in high-pressure or target-driven environments. Background in improving customer journey and repeat business rates. Comfort resolving customer complaints, escalations, and leading service recovery. Understanding of customer communication tone, style, and service standards. Ability to interpret sales data and performance reports. Confident in budgeting, forecasting, and cost control. Experience working with cross-functional teams (e.g., marketing, product, finance) to align goals.The Package: Salary £50,000 + Bonus Competitive salary and great job satisfaction. Flexible working, work from home. 25 days annual holiday plus bank holidays plus your birthday. Competitive pension contributions. Access to FAM trips. Access to sales incentives. Discounts for you, friends and family on all trips. Experience in a growing business shaking up a sector. Able to influence overall development and direction. Making a positive impact on overseas local communities.Interested: If you would like to apply for the above vacancy, please click 'APPLY' or email (url removed)

Freightserve recruitment are looking for a Life Science Customer Operations Agent for a well-established niche sector Freight Forwarder based in the West Drayton, Middlesex area. Experience: Preferable Knowledge of Air or Road Logistics; Excellent Customer service skills, Strong written and verbal communication skills, Willingness to learn and adapt Main Responsibilities: Domestic and International freight forwarder for the transport of time-Critical, temperature-sensitive biological & pharmaceutical shipments. * To prepare and present quotes for Air & Road consignments. * To provide Customer Service Excellence for both verbal and written communications. * Complete assigned tasks within agreed timeframes. * Complete bookings and sales according to both Customer & Company's timescales. * To ensure data & security integrity of both Customer & Company's information is always controlled. * Co-ordinate with other offices & Groups. * Co-ordinate transport with both UK & Overseas approved strategic service partners. * To provide guidance on appropriate paperwork for customs clearance. * Prepare & co-ordinate all forms of freight documentation including airwaybills, Shipping Certificates, Health Certificates, Import & Export Licenses, Customs Entry Documentation, and any other supporting shipping documentation. * Prepare & complete Customs Control submissions for Imports & Exports. * To work with all types of cargo and all necessary associated tasks. * To use company vehicles on occasion to deliver and collect paperwork and or shipments. * To undertake any training courses required to understand and complete job tasks. * To co-ordinate Group project tasks as and when directed. As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Salary: £19,643 per annum, plus excellent benefits Hours : Monday to Friday, 9:00am to 3:00pm with half hour for lunch Location: Heath Lodge, Marsh Road, Pinner, HA5 5PB About the role Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development in Pinner. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle. Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you'll be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding. About you This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook. How you'll be rewarded Annual holiday entitlement of 24 days + Bank Holidays A day off on your Birthday Life Assurance Eye Care reimbursement Colleague Introduction reward scheme Professional development and qualifications Thorough induction and ongoing training Immensely rewarding work About us We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team. Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today. We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy. TPBN1_UKTJ

Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

Earn up to £700 a week in your free time by providing feedback on everyday products and services. If needed, try out products or services ahead of your session.

Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

Earn up to £700 a week in your free time by providing feedback on everyday products and services. No call centre agent experience required. If needed, try out products or services ahead of your session.

Previous moderate experience in a customer related service industry together with excellent communication skills and customer care skills are essential. Based in Airdrie Leisure Centre, Airdrie, your main task will be to assist our customers within the busy venue and ensure that they enjoy their vis

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Has an overall passion for customer service.

If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work to

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If you're an experienced Automotive Service Advisor looking for a new challenge and a better quality of life, this is the opportunity you've been waiting for. Automotive Service Advisor - Relocate for a Better Life!.

In this newly created role, they are looking for an organised and proactive Customer Service & Sales Support professional to support the sales team and ensure customers receive a smoot. Sales Support & Customer Service Coordinator (Agricultural Machinery)THE COMPANYGM Stephenson Ltd are a well-estab

Customer Service CoordinatorEast Midlands GatewayHybrid role 4 days in the office, 1 day from home, with a weekend rota for order processing. Join our snack-loving teamWere looking for a Customer Service Coordinator to join us at KP Snacks.

Position:Dutch Speaking Customer Service AdvisorOperating hours:Monday Friday 8am 5pmLocation:Fountainbridge, EdinburghSalary:£26,800Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:33 days annual leaveWorkplace health cas

A fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between. About the role…We are excited to be recruiting for a

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Role | Part‑Time Receptionist (Mondays & Wednesdays).Focus | Front‑of‑house greeting, calls, post, admin support, reception upkeep.Skills | Professional communication, organisation, Microsoft Office, personable manner, ability to work independently.Requirements | Reception/front‑of‑house e

Bright, polished and clearly spoken with a strong service ethic.

Accurate recording of dispatches in SAP for retail, foodservice, and consignment stock customers (for example, outbound delivery, post goods issue, VLPOD etc. Report weekly on service levels to trade using the Service Level dashboard. Cultivate and maintain strong relationships with our customers, i

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