First Line Support Technician
1 day ago
Uxbridge
Technical Support Advisor | Permanent | Uxbridge (Hybrid) | Up to £35,000 We’re working with a market-leading organisation within the automotive and telematics space, seeking a Technical Support Advisor to join their growing team. This is an excellent opportunity to join a business with cutting-edge technology, strong industry partnerships, and a clear focus on employee development and wellbeing. Responsibilities • Provide 1st line technical support to customers, resolving queries or escalating where required, • Manage inbound/outbound calls and case workloads in line with SLAs, • Investigate and identify root causes of installation or product issues, • Support third-party installers and internal stakeholders with technical queries, • Accurately log all interactions via Salesforce CRM, • Build strong relationships across customers, installers, and internal teams, • Contribute to improving customer experience and reducing complaint volumes Key Experience • Proven background in auto electrical, vehicle diagnostics, or similar technical environment, • Experience in a technical support or helpdesk position, • Strong problem-solving skills with the ability to diagnose faults, • Confident communicator, both written and verbal, • Experience using CRM systems (Salesforce desirable), • Ability to manage multiple cases and meet deadlines Package • Salary up to £35,000, • Hybrid working (3 days onsite, 2 from home), • Strong focus on employee wellbeing and development, • Opportunity to join a market leader in a growing sector Technical Support Advisor | Permanent | Uxbridge (Hybrid) | Up to £35,000