Customer service agent jobs in SouthallCreate job alerts

Description:\nSenior Property Lister / Valuer\n\nSalary: £25,000 – £35,000 (commensurate with experience)\nOTE: £55,000 – £70,000+ Uncapped\nHours: Flexible working hours (to be discussed on an individual basis)\nScope: Potential to step into an Associate Director position for the right individual\n\nAre you an ambitious and driven Senior Property Lister / Valuer, or even an experienced and skilled estate agent branch manager, ready to take your career to the next level? This is a standout opportunity to join a growing, forward-thinking estate agency where your earning potential is truly uncapped and your progression is only limited by your ambition.\n\nWe are seeking a high-calibre Senior Property Lister / Valuer to play a pivotal role in expanding market share across North West London and Middlesex. This is more than just a job — it’s a long-term career move with genuine scope to progress into an Associate Director position as the business continues to grow.\n\nThe Role:\n\nAs a Senior Property Lister / Valuer, you will be responsible for winning new instructions, accurately valuing properties, and delivering a first-class customer experience from initial appraisal through to completion. You’ll operate across a defined postcode territory, with the autonomy to manage your pipeline and the flexibility to incorporate hybrid working where appropriate.\n\nKey Responsibilities\n\nConduct property valuations and secure new instructions\nBuild strong relationships with vendors and provide expert market advice\nManage the full listing process from appraisal to launch\nDrive business growth through proactive prospecting and networking\nSupport the directors specifically on sales, listings, and overall business growth\nDeliver exceptional service throughout the customer journey\nStay ahead of local market trends in North West London and Middlesex\n\nAbout You\n\nProven experience as a Senior Property Lister / Valuer or similar role\nStrong knowledge of the North West London and Middlesex property market\nConfident, target-driven, and commercially minded\nExcellent communication and negotiation skills\nFull UK driving licence and access to your own vehicle (essential)\nSelf-motivated with a desire to build a long-term career\n\nWhat’s on Offer\n\nUncapped earning potential with a highly competitive OTE\nFlexibility around working hours and hybrid working options\nClear progression pathway to Associate Director\nOpportunity to join a growing business with strong momentum\nAutonomy to build and develop your own area\n\nIf you’re a motivated Senior Property Lister / Valuer looking for a role where you can truly make your mark and grow with a business that rewards success, this is the opportunity you’ve been waiting for.\n\nApply now and take the next step in your property career.\n\nKings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading.A milestone to be proud of...\n\nKings Permanent Recruitment for Estate Agents and Financial Services Professionals is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions.\n\nWe cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration.\n\nVisit Kings Permanent Recruitment for website for online Estate Agency vacancies.\n\nFind Adam Howes on LinkedIn

Are you a pet lover with a friendly personality? Do you have a passion for providing excellent customer service? If so, we have the perfect opportunity for you!\nCustomer Service Agent\nLocation: Heathrow Area\nWorking Hours: Monday - Friday, 08.30 AM - 5:30 PM\nSalary: Circa. £30,000 per annum for the right person\nOur client is a fabulous organisation and they are seeking a Customer Service Agent to provide a top notch customer service to clients, addressing inquiries and resolving issues related to pet exports.\nYou will be responsible for coordinating the logistics of exporting pets, ensuring all paperwork and processes are handled efficiently and you will occasionally drive the company van to drop off pets at Heathrow Airport. You will collaborate with team members to ensure seamless operations and excellent customer experiences.\nRequirements:\nAir freight experience required\nA genuine love for animals and a friendly, approachable demeanour.\nStrong communication and interpersonal skills.\nFULL UK DRIVING LICENCE with the ability to drive the small company van as rarely needed.\nExcellent organisational skills and attention to detail.\nAbility to work well in a team-oriented environment.\nNote: Due to the nature of the job, a love for animals is essential, as you will be working in an environment with pets present so no allergies, please but lots of pet cuddles

LB469 - Rental Agent\n\nLocation: Hounslow\n\nSalary: £28,000\n\nOverview:\n\nFirst Military Recruitment are currently seeking a Rental Agent on behalf of one of our clients.\n\nThis is an exciting opportunity to assist in the continuing success and growth of the Heathrow location and surrounding areas ensuring a first-class service to all customers. \n\nOur client encourages applications from ex-military personnel however all candidates will be given due consideration.\n\nDuties and Responsibilities:\n\nProvide excellent customer service for both internal and external customers. Ensure customer expectations are managed proactively.\nComplete standard processes efficiently.\nDeal with customers face to face to deliver good service and develop repeat business.\nInvestigate customer problems, queries (escalating as appropriate) and take actions to achieve a successful outcome.\nUndertake quality controls to ensure all cars are up to standard or take appropriate action to address.\nComplete daily administrative work as required, both accurately and on a timely basis.\nMaintain a safe clean working environment in line with health and safety requirements.\nWork as part of a team and adopt a flexible approach to increase and maintain the quality of service.\nProvide accurate information to customers.\nQualify potential customers and manage risk.\nContribute to an ongoing positive team environment.\nUndertake additional work as required to meet and exceed the expectations of the customers.\nWorking a flexible shift pattern to include weekend work averaging 40 hours per week.\nSkills and Qualifications:\n\nPrevious experience in the vehicle rental sector is preferred, although consideration will be given to candidates from other closely related sectors.\nCompetent with Excel and Word and ability to learn bespoke car rental systems quickly.\nWillingness to work flexibly to meet business and customer needs promptly and effectively.\nAttention to detail.\nA calm and analytical approach to problem solving.\nExcellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation.\nAbility to quickly identify and prioritise issues, create solutions and meet deadlines.\nAbility to work under pressure.\nAbility to build strong relationships with internal teams and external customers

CUSTOMER SERVICE AGENT NEEDED!\n\nOur client are an exciting start-up - an industry disrupter! They offer market leading products and incredible customer experiences.\n\nThis FULL TIME, potentially TEMP-TO-PERM role is for a Full-time Customer Service Assistant\n\n· Mon -Fri, 09:00-17:00, with ad hoc weekend shifts. As the business grows, working patterns and rota requirements may change, so a flexible approach is important.\n\n· Harrow, Hybrid (3 days in office, 2 at home)\n\n· Salary: £14-16 per hour\n\n- Excellent benefits package including holiday pay, pension, discounted products, carbon offsetting, \n\nThis critical role requires you to:\n\n· Manage the central customer platform (live chat, social, email and phone - around (Apply online only) interactions daily!)\n\n· Provide first-line support in the company tone of voice (product advice, shipping queries, issue resolution)\n\n· Edit customer orders and liaising with production and shipping teams\n\n· Manage and track refund requests\n\n· Support monthly customer service reporting, setting targets and driving improvements\n\n· Manage the social community and promote and improve Trustpilot and Google ratings\n\n· Conduct weekly customer outreach to build relationships and gather insights\n\n· Support general office tasks (ordering, invoicing, etc.)\n\nYou will need to have the following skills - without exception:\n\n· Organised - confident managing multiple tasks and conversations at once\n\n· Detail-oriented - able to connect the dots across teams to meet customer needs\n\n· Methodical - comfortable following (and improving) structured processes\n\n· Time-conscious - responsive, efficient and accurate\n\n· Customer-first - genuinely cares about delivering a great experience every time\n\n· Creative - enjoys problem-solving and thinking on your feet\n\n· Proactive - takes ownership and manages your workload independently\n\nWe're flexible on experience. Ideally, you will need to have have worked in a customer-facing (preferably e-based) role before, but more importantly you'll be a quick learner, strong communicator and confident with IT systems.\n\nPlease apply ASAP!\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Processing of consignment orders from clients via email, telephone and via Quicks online booking portal Quickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order. Develop and maintain good working relationships with clients. Working in conj

You get to review and use new products or services before they are released to the public. If you are a call centre representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. No call centre representative agent expe

No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists. Customer service representative agent experience is not necessary.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

SUMMARY DESCRIPTION: We are looking for a dedicated and proactive AOG/CLS & Air Export Agent to manage high-profile, time-sensitive shipments in a fast-paced environment. The ideal candidate is ambitious, detail-oriented, and committed to providing exceptional service while ensuring compliance with industry regulations. Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button. WHAT YOU DO: Key Responsibilities AOG/CLS Responsibilities: Handle urgent and high-pressure shipments with efficiency and accuracy. Proactively identify and implement solutions for service disruptions, keeping customers informed and offering alternative options. Build and maintain strong relationships with service providers, including airlines and trucking companies. Evaluate vendors at defined intervals, identifying areas for improvement and implementing corrective action plans. Ensure adherence to internal policies, operational process standards (OPS), and external regulations. Continuously assess department process flow to identify areas for improved efficiency. Air Export Responsibilities: Receive, prepare, and route shipments in compliance with customer requirements Manage freight receipt and processing to ensure timely and accurate shipment execution. Monitor shipments throughout transit to ensure on-time delivery and customer satisfaction Willingness to learn and develop expertise in: - Road Freight - Imports Skills & Qualifications: Strong problem-solving and negotiation skills. Ability to work in a high-pressure environment with tight deadlines. Strong attention to detail and ability to manage multiple shipments simultaneously. Knowledge of compliance regulations and industry standards. WHAT QUALIFICATIONS YOU BRING TO US: This section lists desired qualifications for the job and may be edited to the specific job role. Previously worked within Air Export Good computer skills (e.g., MS Excel, MS Word) Good market and product knowledge. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. xrnqpay Experience in the handling of AOG, CLS movements. Shift - 4on/4off Nights - 7pm - 7am Upto £45,000 If you do not hear from us within 7 days, your application has been unsuccessful

Northreach are urgently looking for Customer Service Agents to join our clients growing team in Brentford. Work with a respected Financial Services company with a commitment to exceptional customer support. Previous experience in customer service (call centre experience is preferred).

Operational Support Agent – Full Time – Days and Nights.Do you have excellent customer service skills? Are you a team player? Do you have good communication skills? Do you have a valid UK Driving Licence?.If you answered yes to these questions, then read on!.As an Operational Support Agent, you

Company Name: Logic 360 Ltd Job Opportunity: Customer Call Agent Location: Heathrow Airport Employment Type: On-going Working Shift Patterns: Varied days between Monday – Sunday Working Hours: 40 – 45 hours per week (06:00 – 15:30, 08:00 – 17:30, 10:30 – 20:00 & 13:30 – 23:00) Salary: £12.80ph (Weekly pay) Job Description: We are currently seeking highly motivated, enthusiastic and customer focused individuals to come and join our team. The successful candidate will be responsible for delivering a first-class service to customers when collecting and/or delivering rental vehicles. You will be responsible for the delivery and collection of rental vehicles directly from customers’ homes, places of work or other chosen destinations. Key Responsibilities: Dealing with inbound & outbound bookings Handling customer queries via telephone & email Booking vehicle collections and returns Updating and monitoring of the companies booking systems, databases etc General admin duties Requirements: Strong customer service skills Computer literate and competent using a variety of systems Good level of verbal and written communication skills Have the ability to work independently and as a team Able to work on any of the shift times above Skills: Excellent communication skills (Verbal and written) Interpersonal skills Admin and computer skills Able to adapt to fast paced and challenging situations How to Apply: If you feel that you could thrive in a fast paced environment as a Customer Call Agent and would like to take the next step in your career, we want to hear from you! Please send your CV to or apply through our website at

Salary: £21,429 per annum, plus excellent benefits Hours: Monday to Friday, 09:00 am to 3:30pm with a 30 min for lunch, 30 hours per week Location : Gifford Lodge, Twickenham, London, TW2 5TP About the role Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a 'friendly neighbour', you'll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more! Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. You'll be the trusted, 'go-to' person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding. About you Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills. How you'll be rewarded Annual holiday entitlement of 24 days (Pro rata) + Bank Holidays A day off on your Birthday Life Assurance Eye Care reimbursement Colleague Introduction reward scheme Professional development and qualifications Thorough induction and ongoing training Immensely rewarding work About us We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team. Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today. We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy. TPBN1_UKTJ

Call Centre Sales Advisor Brentford £26,500 + Uncapped Commission (OTE 35k) + Training + Benefits Position for a call centre agent to deal with inbound enquiries and convert them to customers. The company are a market leader in the self storage industry who are going through an exciting period of growth. In this role, you will manage enquiries and inbound calls providing excellent service in the process, and opportunities for uncapped commission. Here is a great chance for dedicated training and a host of growing benefits to add to the appeal of this stand-out position. The Role: * Call Centre Sales Advisor * Enquiries and inbound sales calls *Hours: Shifts on a rota of 8-5, 9-5:30, 9:30 - 6 or in 1 in 6 weeks you'll do 10:30 - 7pm. *1 in 5 weekends on a rota where you'll have 2 days off in the week Candidate Requirements: * Telephone/call centre customer service experience OR general sales experience Consultant: Sebastian Petitti Elix Sourcing Solutions is a specialist recruiter for Engineering, IT and Science roles ranging from mid to senior-level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. Call Centre, Team Leader, Supervisor, Sales, People Management, Office Management, MS Office, KPI, Sales, Commission, Telesales, Conversion Rate, Manage Team, Results, Leadership, Communication, Complaint Handling, Coaching, Developing, Motivating, Advise, Manage Expectations, Customer Service, Performance, Hanwell, Ealing, Acton, Brentford, Southall

Freightserve recruitment are looking for a Operations Lead Agent looking after Key Accounts for a Worldwide Freight Forwarder based in the Heathrow area. The Operations Lead for Airfreight oversees day-to-day execution of critical air cargo movements for high-value customers. This role ensures flawless coordination across booking, documentation, carrier handling, customs clearance, and milestone visibility. As the primary escalation point for critical accounts, the Operations Lead safeguards service reliability, manages exceptions, and maintains strong customer relationships in a fast-paced, deadline-driven environment. Daily Duties:- • Lead airfreight teams responsible for bookings, pre-alerts, tracking, and exception management., • Ensure all shipments meet airline cut-offs, security requirements, and customer-specific SOPs., • Monitor daily performance metrics such as uplift success rate, milestone accuracy, and transit time compliance., • Act as the operational owner for key airfreight customers with sensitive cargo, high volumes, or strict transit requirements., • Build strong relationships with customer logistics teams, understanding their routing guides, compliance rules, and service expectations., • Conduct regular performance reviews, including root-cause analysis for delays, rollovers, or documentation errors., • Oversee end-to-end airfreight processes: booking, pickup, export documentation, security screening, airline acceptance, uplift, arrival, customs clearance, and final delivery., • Serve as the first escalation point for issues such as:, • Airline rollovers, • Missing or incorrect documentation, • Screening failures, • Capacity shortages, • Weather-related disruptions, • Customs holds, • Coordinate with carriers, ground handlers, customs brokers, and internal teams to resolve issues quickly and protect customer timelines., • Ensure accuracy and timeliness of all airfreight documents, including MAWB/HAWB, commercial invoices, packing lists, DG declarations, and security documentation., • Maintain compliance with aviation security regulations, IATA standards, and customer SOPs., • Identify documentation gaps and implement corrective actions to prevent recurrence., • Work closely with airlines, GSAs, and ground handling agents to secure space, manage uplift priorities, and resolve operational issues., • Provide proactive communication to customers regarding flight status, delays, and recovery plans., • Support carrier performance reviews by providing operational insights and data., • Partner with Sales, Key Account Management, Customs, and Network Operations teams to support customer needs and service improvements., • Provide operational feedback to influence routing strategies, carrier selection, and capacity planning., • Support onboarding of new airfreight accounts, ensuring SOPs, KPIs, and communication flows are clearly defined. Required Experience • Experience in airfreight operations within a freight forwarder or airline environment., • Strong understanding of IATA regulations, airline processes, security screening, trade compliance and customs procedures., • Experience managing time-critical shipments and high-pressure escalations., • Excellent communication skills with the ability to provide clear, concise updates to customers and internal teams., • Familiarity with airfreight systems, airline portals, and visibility platforms. As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

New Head of Sales Vacancy, as Sales & Service Team Leader, your primary objective is to drive commercial performance by enhancing the sales team's effectiveness, maximising booking conversion, and fostering repeat business. This role combines leadership, operational oversight, and customer excellence to ensure seamless sales execution and service delivery. The Job: Foster a high-performance culture through daily engagement, positive reinforcement, and an open-door communication style. Align customer demand with team capacity, ensuring appropriate staffing and shift coverage, ensuring productivity is maximized by lead volume per agent. Manage the team rota and holiday requests to maintain service levels and operational performance. Communicate clear performance expectations and targets. Oversee quality control across all communication channels, ensuring responses are relevant, well-written, and on brand. Monitor and encourage commission generation per agent, supporting performance optimisation. Oversee the performance and functionality of communication tools. Ensure fast, comprehensive, and professional responses to all customer enquiries. Continuously identify opportunities to enhance workflow efficiency or improve sales conversion. Collaborate with the wider team to design and refine daily, weekly, and monthly reporting tools. Provide a weekly report outlining individual and team performance (including sales volumes, conversion rates, and agent productivity). Cultivate strong relationships with all tour operator partners. Act as a collaborative internal stakeholder, supporting cross-team alignment. Implement best practice processes and frameworks that drive efficiency and quality for the sales and operations team. Remain vigilant around cost control and operational expenditure. Support compliance with industry regulations and reporting requirements. Own the resolution of customer complaints to ensure service recovery and brand protection.Skills Required: 5-10 years in a senior sales role, ideally in a B2C environment. Proven track record of hitting or exceeding sales targets and driving team-wide conversion improvements. Experience in commission-based or incentive-driven teams. Experience managing day-to-day operations, including CRM systems, call centre tools, or sales platforms. Knowledge of mid-office systems, ROTA management, and internal workflows. Familiarity with managing third-party platforms or partners Demonstrated success in hiring, onboarding, and performance management. Skilled at motivating dispersed or remote teams, including setting KPIs and coaching underperformance. Experience managing attrition and morale, especially in high-pressure or target-driven environments. Background in improving customer journey and repeat business rates. Comfort resolving customer complaints, escalations, and leading service recovery. Understanding of customer communication tone, style, and service standards. Ability to interpret sales data and performance reports. Confident in budgeting, forecasting, and cost control. Experience working with cross-functional teams (e.g., marketing, product, finance) to align goals.The Package: Salary £50,000 + Bonus Competitive salary and great job satisfaction. Flexible working, work from home. 25 days annual holiday plus bank holidays plus your birthday. Competitive pension contributions. Access to FAM trips. Access to sales incentives. Discounts for you, friends and family on all trips. Experience in a growing business shaking up a sector. Able to influence overall development and direction. Making a positive impact on overseas local communities.Interested: If you would like to apply for the above vacancy, please click 'APPLY' or email (url removed)

Call Centre Manager A dynamic, fast-growing subscription-based entertainment company operating in the prize draw and rewards sector. The business offers everyday excitement through a range of high-value prizes, access to thousands of rewards, and exclusive digital content. Role Overview The Call Centre Manager leads our customer support and sales team in a fast-paced environment. The role drives performance against clear targets, optimises conversion and retention, manages productivity and ensures a consistently strong customer experience. This role is accountable for delivering team sales and retention targets, and for using data and performance management to hit operational and commercial KPIs across our multi-country customer support operations. Success is measured through performance data, sales outcomes and operational efficiency. Key Responsibilities Team Management & Leadership - Lead, manage and motivate call centre agents to deliver consistently strong performance against defined targets Set clear expectations for productivity, sales performance, and service standards Conduct regular performance reviews, coaching sessions, and call listening to improve individual and team outcomes Hold team members accountable for meeting KPIs and performance standards Support recruitment, onboarding and structured training of new agents Build a performance-driven culture focused on results, accountability and continuous improvement Take ownership of team structure, including hiring, performance management, and exiting underperformance where required Sales Performance & Target Delivery - Own delivery of team sales, retention and revenue targets Drive sales, retention and upgrade performance across all customer interactions Ensure agents actively identify and convert opportunities during inbound and outbound contacts Monitor conversion rates, revenue per agent and sales quality on a daily and weekly basis Implement structured coaching to improve objection handling, closing rates and customer engagement Work closely with Marketing and CRM teams to maximise campaign effectiveness and commercial outcomes Manage performance against clearly defined sales and retention KPIs, taking corrective action when targets are not being met Operational Oversight - Manage daily call centre operations across both office-based and remote teams in multiple countries Ensure staffing levels, scheduling and coverage align with demand and business priorities Monitor key performance indicators, including: Sales conversion rate Revenue per agent Retention rate Call volumes Customer satisfaction Response times Identify underperformance quickly and implement corrective action Resolve escalated customer issues or complaints efficiently Maintain clear ownership of operational performance and cost efficiency across the function Performance Monitoring & Data Management - Use performance data to manage the operation proactively Analyse trends in customer behaviour, sales performance and productivity Produce regular reporting on operational and commercial performance Identify performance gaps and implement targeted improvement plans Drive continuous improvement in efficiency, conversion and customer outcomes Own performance dashboards and ensure decisions are driven by data rather than assumptions Decision-Making Authority - Authority to recruit, manage performance, and exit team members in line with company policy Responsibility for delivering operational and commercial performance targets Authority to implement process, staffing, and workflow changes to improve performance Ownership of day-to-day operational decisions across the call centre function What We Offer Competitive salary (Circa £60,000 base, up to £70,000 OTE) Performance bonus and commission pay 31 days holiday per year, including public holidays Working hours Monday to Friday (standard business hours with an early finish on Fridays) Company pension Multiple company events each year and regular team rewards Additional company benefits including lifestyle discounts and rewards TPBN1_UKTJ

Job Role: Reservation Agent/ Inbound Sales Representative for Selfdrive-UK Job Location: Chiswick, W4 London Pay: £30,000.00 per year Car & Van Subscription | Sales-Focused Role Full-Time | London | Competitive Salary + Bonus Are you a hungry, target-driven sales professional who thrives on converting enquiries into bookings? Do you enjoy speaking with customers, building instant rapport and closing deals? Selfdrive UK is looking for an ambitious Reservation / Booking Agent to join our fast-growing car and van subscription business, where your ability to turn calls into confirmed bookings will directly impact your earnings and career progression. This is a fantastic opportunity for someone with a strong sales mindset, excellent communication skills and a passion for delivering an exceptional customer experience. Experience within car and van rental, leasing or vehicle subscription would be highly advantageous, although not essential for the right person with proven sales ability. The Opportunity This is far more than a standard booking role. You will be at the heart of the business, handling high volumes of inbound enquiries, converting leads into confirmed bookings and helping drive revenue growth. We need someone who is commercially minded, proactive and genuinely hungry for business. You must be confident in speaking to customers, understanding their needs quickly, overcoming objections and guiding them through a smooth and transparent booking journey. What You’ll Be Doing -Handling inbound sales calls and booking enquiries -Converting enquiries into confirmed vehicle bookings -Working towards and exceeding daily, weekly and monthly targets -Upselling suitable vehicle options and subscription packages -Managing customer conversations via phone, email and WhatsApp -Building trust and strong rapport from the first interaction -Following up warm leads to maximise conversion rates -Processing bookings accurately and efficiently -Checking customer criteria and eligibility -Taking secure customer payments -Delivering a seamless customer journey from enquiry to booking -Clearly explaining pricing, terms and subscription options -Identifying every opportunity to win business What We’re Looking For We want someone who loves sales and enjoys winning business. You’ll ideally have: -Previous experience in sales, reservations, bookings, telesales or customer conversions -Car / Van rental or automotive industry experience (ideal but not essential) -A target-driven and competitive attitude -Confidence in closing sales over the phone -Strong objection-handling skills -Excellent communication and people skills -A friendly, professional and persuasive manner -High attention to detail -Strong organisational skills -A genuine passion for customer service and results The Right Person Will Be -Hungry to earn -Motivated by targets and commission -Confident and persuasive -Commercially aware -Energetic and driven -Friendly and personable -Focused on delivering results What’s In It For You * Competitive basic salary * Bonus / commission structure * Clear career progression opportunities * Growing and ambitious business * Supportive team culture * Ongoing training and development If you’re someone who enjoys closing deals, hitting targets and being rewarded for performance, we’d love to hear from you. Job Types: Full-time, Permanent Work Location: In person Immediate Joiners based in UK

Freightserve recruitment are looking for a Cargo Customer Service Agent for a Airline GSA based in the Heathrow area. Daily Duties:- • Managing cargo reservations and space bookings for airline customers, • Handling customer enquiries via phone and email in a professional manner, • Liaising with airlines, freight forwarders, and internal teams, • Processing bookings accurately within cargo reservation systems, • Monitoring flight allocations and maximising load factors, • Preparing and issuing confirmations, amendments, and cancellations, • Ensuring all activities comply with company procedures and airline requirements Required Experience:- • Previous experience in cargo or freight forwarding, • Customer services, • Strong communication and customer service skills, • High level of accuracy and attention to detail, • Confident IT skills and experience using cargo systems, • Ability to work independently and as part of a team Monday to Friday 9am - 5.30pm As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Customer Service Return Agent page is loaded## Customer Service Return Agentlocations: Lutontime type: Temps pleinposted on: Offre publiée aujourd'huijob requisition id: JR112309Europcar Mobility GroupChez Europcar Mobility Group, notre raison d’être est de contribuer à faire é

The Customer Service Agent is a key member of the Ready Mix concrete team focused on providing excellent customer service and providing support to the Midlands region. To positively represent the Breedon brand the Customer Service Agent offers our customers an excellent and professional service. The

A leading customer service company in the United Kingdom seeks a dedicated Customer Service Centre Team member for a 6-month maternity cover contract. Responsibilities include scheduling field engineers, recording service requests, and driving performance improvements. The role includes administrati

Customer Service Return Agent page is loaded## Customer Service Return Agentlocations: Lutontime type: A tiempo completoposted on: Publicado hoyjob requisition id: JR112309Europcar Mobility GroupAt Europcar Mobility Group, our purpose is to help to change the way you move. Job Descri

A premier pet logistics company is seeking a Customer Service Agent to deliver exceptional customer service for pet exports. This role involves coordinating logistics, addressing customer inquiries, and occasionally driving a company van for drop-offs at Heathrow.

Customer Service Agent – Remote | Lululemon | UK-Based Applicants Only. GEC Educator – Customer Service Agent.

Europcar Mobility Group recherche un(e) Assistant(e) de Service Client Retour au Royaume-Uni. Vous jouerez un rôle clé en fournissant un service à la clientèle exceptionnel lors de la location et du retour de véhicules. Le poste exige une licence de conduire valide et une passion pour le servic

As an Outbound Customer Service Agent at Prep Kitchen, you will be the face and voice of our company, providing exceptional customer account management across digital channels, primarily via phone. Feedback Collection—Gather and report customer feedback to improve service, product offerings, and t

A leading company in customer service is seeking a Call Center Agent to act as the first point of contact for customers in Greater London. Candidates should possess strong communication and multitasking skills, with an emphasis on customer service experience.

Our Customer Service Agents are responsible for providing superior levels of customer service whilst handling a high volume of emails and phone enquiries resolving customer issues ensuring we deliver an unforgettable holiday experience!. We are seeking experienced full time Customer Service Agents t

Our Customer Service Agents are responsible for providing superior levels of customer service while handling a high volume of emails and phone enquiries and resolving customer issues to ensure we deliver an unforgettable holiday experience. We are seeking experienced full‑time Customer Service Age

To maintain the customer service interface and client relationships by providing professional telephone and email assistance and resolving faults over the telephone for appropriate customers and service partners. Prioritising and effectively allocating calls in line with customer Service Level Agree

Europcar España seeks a dedicated Customer Service Return Agent in the United Kingdom to provide exceptional service during vehicle rentals and returns. Join Europcar in creating a customer-focused experience in an inclusive environment. Responsibilities include ensuring timely vehicle returns and

Sales & Customer Service Agent. The ideal candidate understands how to speak to customers in the construction, property, and surveying sectors and is confident in both service and sales interactions. Customer Service & Client Support.

We are now looking for a UK-based Online Customer Service Agent to join our growing team to support one of our most important departments – E-Commerce. Build relationships with customers and ensure that the customer journey online is successfully completed. Work closely with other departments to e

What You’ll Be Doing*** Deliver the QUOTIFIC customer experience: Quoted on time, Delivered in full & on time, Invoiced correctly* Answer incoming calls and emails professionally, taking full ownership of customer enquiries* Accurately capture customer requirements to ensure a smooth and effic

Maintain the highest quality of customer service through communication and negotiation, using appropriate methods and tools available to facilitate the rehabilitation of customer’s accounts. As a Customer Account Manager, you will be directly responsible for the collection of payments, in line wit

Previous experience in reception, security, or customer service is desirable. Provide a high standard of visitor care, including informing guests of available services and refreshments. Carry out any other tasks as required to support operational efficiency and service quality.

Strong customer service and communication skills. Provide a welcoming and professional front-of-house service.

Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE

The following information aims to provide potential candidates with a better understanding of the requirements for this role.Sunday and a fixed PM shift, Monday to Friday.Monday to xrnqpay Friday: 2pm to 10pm.Please click on the apply button to read the full job description.

The Recruitment Crowd are currently recruiting on behalf of our industry-leading client based inSL3.We are looking forWarehouse Operativesto join a fast-paced and growing team.Do not wait to apply after reading this description a high application volume is expected for this opportunity.PLEASE NOTE T

Job: Warehouse Operative Location: Portland, Dorset (Osprey Quay) G3 Systems is looking for a reliable and detail-oriented Warehouse Operative to support our growing operations in Portland.This is a hands-on role within a fast-paced environment, contributing directly to the successful delivery of

As a Catering Assistant, you'll prepare high-quality food, create appealing displays, and ensure exceptional customer service. The ideal candidate is reliable, a team player, and passionate about delivering the best experience to customers.

We require the successful applicant to undertake an enhanced Criminal Record check via the Disclosure and Barring Service.

Welcoming patients and providing a high level of customer service. This is an excellent opportunity to join modern, patient-focused practices known for delivering high-quality aesthetic treatments and exceptional service.