JOB TODAY logo

Customer support manager jobs in SouthallCreate job alerts

  • Business Development Manager
    Business Development Manager
    4 days ago
    £38640–£39000 yearly
    Full-time
    Hounslow

    Job Description - The Business Development Manager is responsible for driving the strategic growth of Noorani Travel Ltd by identifying new business opportunities, expanding the client base, and strengthening long-term commercial relationships. - The role requires advanced planning, coordination, and delivery skills to ensure business objectives are achieved while maintaining Noorani Travel Ltd’s superior standards of service delivery and commitment to customer satisfaction. - Develop and implement structured business development strategies aligned with company growth objectives. - Identify and evaluate new markets, customer segments, and service opportunities within the travel sector. - Apply project management principles to plan, monitor, and deliver business growth initiatives within agreed timelines and budgets. - Build, manage, and maintain strong relationships with individual and corporate clients across the UK. - Act as a key point of contact for high-value clients, ensuring service commitments are delivered accurately and professionally. - Negotiate commercial terms and service arrangements in line with company policies and customer needs. - Generate and convert new business leads through referrals, networking, and targeted outreach. - Monitor sales performance, prepare forecasts, and contribute to revenue planning. - Support the development of long-term client relationships to ensure repeat business and referrals. - Work closely with travel agents and operational teams to ensure client requirements are clearly communicated and delivered. - Coordinate multiple projects simultaneously, ensuring efficient resource allocation and service quality. - Support internal process improvements to enhance service delivery and operational efficiency. - Ensure all business development activities comply with relevant UK travel regulations and internal procedures. - Maintain accurate records of client engagements, agreements, and business development activities. - Represent Noorani Travel Ltd professionally at meetings, industry events, and networking functions.

    No experience
    Easy apply
  • Field Sales Representative
    Field Sales Representative
    17 days ago
    £3000–£5000 monthly
    Full-time
    London

    Job Title: Field Sales Agent (Commission-Based, Fast-Track to Full-Time BDE) About Us: Your phone dies. Panic sets in. Fast Charger saves the day! We’re rolling out super-fast phone charging stations in cafés, restaurants, gyms, and more—making sure no one’s ever left stranded with a dead battery. We’re growing fast, and we’re looking for energetic Field Sales Agents to join us on a commission basis. Prove your efficiency in sales, and you could progress to a full-time Business Development Executive within a month. Your Mission (Should You Choose to Accept It): Visit local businesses face-to-face to introduce Fast Charger. Demonstrate how Fast Charger stations can attract more customers and add value to the business. Obtain approvals, complete digital agreements, and manage the installation of stations—from start to finish. Convert prospects into confirmed installations. Keep detailed records of your interactions and progress. Collaborate with a fun, ambitious team that’s building something exciting. Who You Are: A people-person who enjoys engaging with new people and inspiring enthusiasm. Persistent, motivated, and willing to hustle for results. Excited to earn based on performance, not just hours. Previous sales experience is an advantage, but not essential—we provide full training. Minimum GCSEs required. Why You’ll Love This Role: Earn as you go: Attractive commission structure per installation. Fast-track career growth: Strong performers may progress to a full-time BDE role within approximately a month. Learn & develop: Gain hands-on experience in sales, business development, and client management. Be part of something exciting: Join a supportive, ambitious team. Weekly pay means you see the rewards of your efforts immediately. Application Process: One online interview. Sales training in the office. Start working & earning: potentially within a week! If you’re ready to get out there, earn based on your efforts, and unlock a genuine career path in sales, we want you on our team!

    Immediate start!
    No experience
    Easy apply
  • Sales Assistant
    Sales Assistant
    22 days ago
    Full-time
    Shepherds Bush Green, Hammersmith and Fulham

    Job Role: Fabric Sales Assistant Position Summary: As a Fabric Sales Assistant, you will support the day-to-day operations of a fabric or textile retail environment. Your primary responsibility is to assist customers with product selection, provide knowledgeable recommendations, and help maintain an organized, welcoming store atmosphere. This role also includes basic cleaning duties to ensure the sales floor is tidy and presentable at all times. Key Responsibilities: • Sales & Customer Service, • Greet and assist customers in a friendly, professional manner., • Understand fabric types, uses, and care instructions to provide accurate information., • Help customers select fabrics based on their needs (e.g. sewing, upholstery, fashion)., • Cut fabric to specific lengths using measuring tools with accuracy., • Handle sales transactions using the point-of-sale (POS) system. Stock Management • Restock shelves and fabric displays., • Organise fabric rolls or bolts according to color, type, or size., • Assist with inventory checks and stockroom organization., • Cleaning & Store Maintenance, • Keep the sales floor clean, including sweeping, dusting, and wiping down counters., • Ensure cutting tables and equipment are clean and free of fabric debris., • Tidy displays and keep fabrics neatly folded or rolled., • Empty bins and dispose of fabric scraps or waste appropriately., • Maintain a clean and safe work environment for both staff and customers.

    Immediate start!
    No experience
    Easy apply
  • Sales Representative
    Sales Representative
    20 days ago
    Full-time
    London

    Job Title: Sales Person Required for a Prestigious Academy Business academy looking for a very professional highly motivated, results-driven Sales Person to join our team at a leading educational institution located in Ealing, London. As a Sales Person, you will be responsible for promoting our academy and its courses to potential students, parents, and educational institutions. • Promote our Academy and its courses to potential students, parents, and educational institutions, • Meet and exceed sales targets through effective communication and negotiation skills, • Build and maintain relationships with existing and potential clients, • Identify new business opportunities and develop strategies to pursue them, • Provide excellent customer service to students, parents, and agents, • Work closely with the marketing team to develop and implement marketing strategies, • Maintain accurate records of sales activities and customer interactions, • Participate in events, exhibitions, and trade shows to promote the academy • 2+ years of experience in sales, preferably in an educational institution, • Excellent communication and interpersonal skills, • Proven track record of meeting or exceeding sales targets, • Ability to work in a fast-paced environment and adapt to changing priorities, • Strong organizational and time management skills, • Fluency in English, additional languages are a plus • Competitive salary and commission structure, • Opportunities for career growth and professional development, • Training and support to enhance sales and communication skills, • Dynamic and supportive work environment If you are a motivated and driven individual who is passionate about sales and education, please apply with your CV and a cover letter. Address: Ealing Broadway, London

    Easy apply
  • Credit Controller
    Credit Controller
    22 days ago
    £38000–£42000 yearly
    Full-time
    Brentford

    Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

    Immediate start!
    Easy apply
  • Store Manager
    Store Manager
    27 days ago
    Full-time
    Southall

    Job Summary We are seeking a proactive and detail-oriented Store Manager to support our wholesale operations across mobile accessories and consumer electronics. This role is integral to our daily sales activity, customer relationship management, stock coordination, and optimisation of online marketplace performance. The successful candidate will have strong product knowledge of mobile accessories (such as chargers, cables, cases, screen protectors, audio devices, and smart gadgets) and a keen understanding of wholesale or B2B environments. Duties • Respond to B2B customer enquiries and provide accurate product information on mobile accessories and related electronic goods, • Maintain strong relationships with existing wholesale clients and assist in onboarding new accounts, • Process sales orders efficiently and coordinate with logistics/warehouse teams to ensure on-time delivery, • Assist in managing and updating stock levels, product listings, and catalogues for wholesale and online channels, • Support e-commerce operations across platforms such as eBay, Amazon, and Shopify, • Monitor fast-moving mobile accessories and contribute to purchasing decisions based on market trends, • Prepare weekly and monthly sales performance reports, • Resolve customer issues professionally to maintain high service standards, • Experience in a wholesale, distribution, or electronics environment, • Familiarity with Amazon Seller Central, eBay Seller Hub, and other marketplace tools, • Ability to analyse sales trends and assist in stock planning, • Candidates currently on Skilled Worker visas seeking a compliant employer transfer (under transitional Home Office rules) are welcome to apply, • Strong knowledge of mobile accessories and consumer electronics, • Excellent communication skills, both written and verbal, • Ability to work in a fast-paced wholesale environment, • Strong organisational and multitasking abilities, • Good IT proficiency (Microsoft Office, CRM systems, online marketplace tools)

    Easy apply
  • Logistics Coordinator
    Logistics Coordinator
    27 days ago
    Full-time
    Perivale

    Looking for a fit person who can handle receiving deliveries and consolidating goods for shipment. For further details about the JD, see below: 1. Goods Handling:, 2. Receive and inspect goods at the designated location as per Cargoplug’s instructions., 3. Process and package goods for safe transportation, following company guidelines and industry standards., 4. Ensure timely and accurate delivery of packaged goods to Cargoplug personnel., 5. Freight Management:, 6. Supervise office operations related to freight management., 7. Oversee and coordinate all shipments from the U.K. to Nigeria., 8. Ensure all freight activities align with company policies and regulatory requirements., 9. Administrative Operations:, 10. Maintain accurate records of all shipments., 11. Use Cargoplug’s online portal to communicate effectively with clients regarding services., 12. Ensure proper documentation and compliance with both EU and Nigeria customs regulations., 13. Customer Service:, 14. Liaise with walk-in clients and respond to calls and WhatsApp messages regarding service inquiries and parcel drop-offs., 15. Provide exceptional customer support and ensure client satisfaction., 16. Marketing Support:, 17. Assist in marketing operations by capturing and sending photos and videos of hub activities to Cargoplug for social media and promotional use., 18. In-Store Shopping Assistance:, 19. Perform in-store shopping on behalf of Cargoplug clients as needed., 20. Ensure proper handling and documentation of client purchases., 21. Other Responsibilities:, 22. Perform all other duties related to logistics and freight operations as assigned., 23. Ensure a high level of operational efficiency and compliance with safety standards.

    No experience
    Easy apply
  • Office Coordinator
    Office Coordinator
    1 month ago
    £760–£1085 monthly
    Full-time
    London

    Employer Description KBM Accounting & Advisory is an established UK-based firm with over 35 years of experience in accounting, tax, audit, and business advisory services. We are expanding our presence into the UAE through our IFZA-licensed entity in Dubai to support local businesses with high-quality, reliable, and professional financial services. Our approach combines strong technical expertise with a personal, client-focused service style. We believe in professionalism, integrity, continuous learning, and building long-term relationships with both clients and our team. As an employer, we offer a supportive working environment, opportunities to grow alongside an expanding international firm, and the chance to work closely with a qualified UK team. We value people who take initiative, communicate well, and uphold high standards in their work. Job Title: Admin / Office Coordinator Location: Dubai, UAE Company: KBM Accounting & Advisory (IFZA Free Zone) Type: Full-time Summary: We are seeking a well-organised and professional Admin / Office Coordinator to support our Dubai operations. The role requires strong communication skills, good customer service, and the ability to manage office tasks efficiently. Prior UAE administrative or accounting-office experience is preferred. Responsibilities: • Handle client enquiries via phone, email, WhatsApp, • Maintain organised digital and physical records, • Assist with client onboarding and documentation, • Schedule meetings and manage diaries, • Coordinate with PRO services for visa/licence paperwork, • Follow up with clients for missing documents, payments, or approvals, • Assist in preparing simple reports or summaries raised by accountant, • Support marketing activities (sending emails, following up on leads), • Maintain professional office environment (even if flexi-desk), • Liaise with suppliers, landlords, service providers Requirements: • 2–5 years UAE administrative experience (accountancy office preferred), • Excellent English communication, • Strong organisational skills, • Basic accounting knowledge is a plus, • Proficiency in MS Office, • Friendly, confident, client-facing personality Salary Range: AED 3,500–5,000 Start Date: January 2026

    No experience
    Easy apply
  • Car Sales Executive
    Car Sales Executive
    1 month ago
    £26000–£45000 yearly
    Full-time
    London

    Car Sales & Customer Service Administrator Location: Park Royal, NW10 7JS, London Salary: £27,000-£45,000 + Comission, Depends on experience & Skills Job Type: Full-time Experience: Required Language: English (Expert) Join Terani – A Luxury Car Experience Terani is a leading prestige car dealership based in Park Royal, London, specialising in high-end, bespoke vehicles. We are known for our commitment to exceptional customer service, tailored client journeys, and an immaculate showroom experience. We’re now looking for a Sales & Customer Service Administrator to join our growing team — someone who thrives in a luxury environment, enjoys building relationships, and understands what it means to deliver a seamless customer experience. Key Responsibilities: Assist in managing client consultations and support the vehicle sales process Provide exceptional service both face-to-face and over the phone Oversee administrative tasks related to sales and customer records Coordinate custom vehicle orders and aftersales requests Handle post-sale support, ensuring ongoing client satisfaction Maintain high standards of organisation, accuracy, and professionalism About You: Previous experience in sales, admin, or customer service (automotive or luxury retail preferred) Excellent English communication skills – both written and verbal Well-organised, with a strong attention to detail Confident, polished, and customer-focused Able to manage multiple tasks in a fast-paced environment Competent with computer systems and standard office tools Why Work with Us? At Terani, you’ll be part of a brand that values excellence, trust, and client care. You’ll work in a supportive team, in a stylish setting, with the opportunity to grow your skills in both sales and service. How to Apply: Think you’re the right fit? Send us your CV — we’d love to hear from you.

    Easy apply
  • Cleaner
    Cleaner
    2 months ago
    £11–£15.5 hourly
    Full-time
    London

    Cunningham Cleaning Group is a trusted provider of professional cleaning services across residential and commercial properties. We pride ourselves on delivering high-quality cleaning solutions with attention to detail, reliability, and customer satisfaction at the heart of everything we do. Position Overview We are seeking a motivated, reliable, and detail-oriented Cleaner to join our growing team. The successful candidate will be responsible for maintaining the cleanliness and presentation of residential homes and office spaces, ensuring a hygienic and welcoming environment for our clients. Key Responsibilities Residential Cleaning Tasks: • Perform general cleaning duties including dusting, vacuuming, mopping, and sweeping floors., • Clean kitchens including wiping down benches, appliances, and cupboard exteriors., • Clean windows, mirrors, and glass surfaces., • Report any maintenance or safety issues observed during cleaning., • Office & Commercial Cleaning Tasks:, • Clean and sanitise desks, meeting rooms, and communal areas., • Vacuum carpets, mop hard floors, and dust furniture and fixtures., • Sanitise high-touch surfaces such as door handles, phones, and light switches., • Ensure all areas are tidy, presentable, and meet company quality standards., • Skills & Requirements, • Previous cleaning experience (residential or commercial) preferred but not essential., • Strong attention to detail and pride in delivering high-quality work., • Ability to work independently and as part of a team., • Reliable, punctual, and professional at all times., • Good communication and time management skills., • Must be physically capable of performing cleaning duties (lifting, bending, standing for extended periods)., • Valid driver’s license and reliable transport preferred., • Police clearance or background check may be required., • What We Offer, • Competitive hourly pay rates., • Flexible working hours and shift options., • Supportive and friendly team environment., • Opportunities for growth and advancement within the company. If interested please send your CV to Donell@cunninghamcleaninggroup and ensure you have contact details on your CV.

    Easy apply
  • Coffee Machine Technician
    Coffee Machine Technician
    2 months ago
    Full-time
    Uxbridge

    Company: Duka Distribution Location: Based in West London Hours: Monday – Saturday, 9:00am – 5:00pm Salary: Negotiable (depending on experience) Package: Company vehicle and tools provided About Us Duka Distribution is a leading supplier of hot and cold beverages and service provider of professional coffee machines and equipment across the UK. We pride ourselves on offering excellent customer service and technical support to our clients in the hospitality and catering industry. The Role We are looking for a Coffee Machine Technician to join our growing team. The successful candidate will be responsible for installing, maintaining, and repairing commercial coffee machines at customer sites. The role will be primarily based in London, with occasional travel to Birmingham and Leeds as required. Key Responsibilities Installation, servicing, and repair of a wide range of coffee machines and related equipment Diagnosing faults and carrying out repairs efficiently Providing excellent customer service and technical advice Maintaining accurate service records and reports Requirements Previous experience as a coffee machine technician or similar role (preferred) Basic electrical and mechanical knowledge Full UK driving licence (essential) Strong problem-solving and communication skills Ability to work independently and manage time effectively What We Offer Competitive and negotiable salary Company car and tools provided Supportive team environment Opportunities for training and development If you’re passionate about coffee and skilled in technical repair, we’d love to hear from you!

    Immediate start!
    Easy apply

Popular jobs searches in Southall

Popular customer support manager jobs locations