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JobTitle: Modern Workplace Specialist Reporting To: Modern Workplace Team Lead Working Hours: 37.5 Location: Hybrid – Group Support, Lichfield Role Overview and Purpose A Modern Workplace Specialist at Voyage Care is a hands-on technical professional, responsible for participating in designing, implementing, and supporting Modern Workplace technologies across the organisation. This role will assist in driving the digital transformation journey, enabling productivity, collaboration, and secure communication for Voyage Care’s workforce. The specialist will serve as a subject matter expert and trusted advisor, promoting best practices for cloud adoption, security, change management, and employee engagement through innovative use of Microsoft 365 platforms and related tools. Reporting to the Modern Workplace Team Lead, the Modern Workplace Specialist collaborates with business stakeholders, IT teams, and end users to analyse current processes, identify opportunities for improvement, and deliver solutions that align with Voyage Care’s strategic objectives. The role requires strong technical expertise, excellent communication skills, and a proactive approach to problem-solving and continuous improvement. With a keen focus on operational excellence and user experience, the specialist acts as a catalyst for change, supporting Voyage Care’s mission to deliver quality care through technology. Key Responsibilities • Microsoft 365 Management: Assist in configuring, maintaining, and optimising Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive for Business. As Microsoft release other services, these new services may be deemed as in scope., • End User Support: Provide support to end users, troubleshooting issues, and ensuring seamless operation of Microsoft Modern Workplace tools., • Microsoft Autopilot Management: Assist in the configuration and ongoing maintenance of Microsoft Autopilot to streamline the setup and deployment of new equipment, ensuring devices are provisioned efficiently and consistently with organisational standards. We also utilise Autopilot as a key option in the support and re-provisioning of end user devices, enabling rapid, secure onboarding and lifecycle management for both new and existing hardware., • Device Management: Support the management of devices using Microsoft Endpoint Manager (Intune) and ensure compliance with organisational policies., • Package and configure and software applications for deployment to end users. These packages must be kept up to date, and where possible delivered in such a way that ensures this is automated., • Security and Compliance: Assist in implementing and monitoring security measures across Microsoft 365 and Azure environments to safeguard data and ensure compliance with industry standards., • Collaboration Solutions: Assist in developing and maintaining solutions that enhance collaboration and productivity using Microsoft Teams, SharePoint, and other Microsoft tools., • Azure Integration: Manage Azure Virtual Desktop and Windows Virtual Desktop deployments, and associated storage architecture, hybrid integrations, and innovative use of Azure services in conjunction with Microsoft 365 platforms., • Azure Integration: Occasionally work on Azure cloud projects, including setting up virtual machines, managing storage solutions, and integrating Azure services with Microsoft 365., • Mobile Device Management: Support the administration of Android mobile phones—particularly Samsung devices—using Samsung Knox management applications to ensure security, compliance, and efficient deployment of organisational policies., • Apple iOS Device Support: Manage and support Apple iOS devices across the organisation, leveraging Apple Business Manager to streamline device enrolment, configuration, and deployment of mobile applications. Ensure devices are compliant with company policies and integrated effectively with Modern Workplace solutions., • BYOD Implementation and Support: Assist in the deployment and ongoing support of a secure Bring Your Own Device (BYOD) initiative at Voyage Care, working collaboratively with colleagues in your team, the wider IT department, and stakeholders across the business to ensure robust security, compliance, and seamless integration of personal devices into the organisational environment., • Education: Degree in Information Technology, Computer Science, or a related field is desirable., • Relevant certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate, Teams Administrator Associate, Security Administrator Associate, or equivalent are highly desirable. Essential Attributes • Proficient in Microsoft 365 administration, Azure cloud services, and endpoint management tools like Intune.4 Demonstrable experience in deploying and managing Microsoft 365 and Modern Workplace solutions., • Coding and Scripting: Knowledge and ability to code or script solutions to automate processes and improve efficiency., • Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently., • Innovative Thinking: Ability to propose and implement innovative solutions to enhance workplace efficiency., • Strong understanding of cloud security, compliance frameworks, and regulatory requirements in the care sector., • Customer Orientation: A strong focus on delivering exceptional customer service and user experience., • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences., • Ability to work independently and as part of a team, managing time and priorities effectively., • Commitment to ongoing professional development and staying current with emerging technologies. Other details You may be required to undertake other duties commensurate to your role and/or working hours, as may reasonably be required of you. This is a description of the job as it is at present. However, the Company may periodically review your job description and update it to ensure that it relates to the job as when being performed. It is the Company's aim to reach agreement on reasonable changes, but if agreement is not possible the Company reserves the right to insist on changes to your job description, after consultation with you.

Are you passionate about delivering exceptional IT support and helping people resolve technical problems with confidence and clarity? If you thrive in a fast‑paced environment, have a natural ability to explain technical information in a simple and friendly way, and enjoy being the first point of contact for users, we’d love to hear from you! We’re looking for a 1st Line IT Support Analyst to join our busy Service Desk team. This is a fantastic opportunity to grow your IT career within an organisation that values proactive problem‑solvers, great communicators, and team players. You’ll work on a hybrid basis, spending 2–3 days per week in our Lichfield office. ⭐ About the Role As a key member of our IT Service Desk, you will: Act as the first point of contact for IT queries via phone, email, tickets, and live chat. Troubleshoot and resolve common hardware, software, and connectivity issues. Log and manage incidents in line with SLAs and KPIs, keeping users regularly updated. Escalate issues promptly where required and ensure critical incidents are highlighted immediately. Record clear troubleshooting steps and outcomes for every ticket. Support queue management on scheduled days to help deliver a high‑quality service. Create and maintain knowledge base articles for colleagues and end users. ⭐ What We’re Looking For ✅ Essential Technical Skills Strong understanding of PC hardware components and their functions. Experience supporting Windows 10/11 devices. Confident troubleshooting printer, software, and hardware issues. Working knowledge of Microsoft 365 apps (Outlook, Word, Excel, Teams, OneDrive). Good understanding of Active Directory (accounts, groups, policies, password resets). Basic networking knowledge including IP, DNS, and DHCP. Familiarity with Azure Active Directory and device management tools such as Intune.✅ Essential Personal Skills Excellent customer service skills with the ability to remain calm and professional. Clear verbal and written communication abilities. Ability to prioritise workload effectively in a busy, fast‑paced environment. Strong problem‑solving mindset with logical, methodical troubleshooting skills. Eagerness to learn and apply new technical skills quickly. Able to explain technical information in a way non‑technical users can easily understand.⭐ Desirable Skills & Qualifications Previous experience in a service desk environment. Experience using remote support tools such as TeamViewer or LogMeIn. IT‑related degree or working towards certifications such as CompTIA A+, Azure Fundamentals, or Microsoft 365 Associate certifications. ⭐ Why Join Us? Be part of a supportive and friendly IT team. Opportunities to develop your skills and work toward industry-recognised certifications. A role where you can directly improve colleagues’ day‑to‑day experience across the organisation. Hybrid working with a collaborative office environment 2–3 days per week. ✅ How to Apply If you’re ready to grow your IT career, provide great service, and make a real impact across the organisation, we’d love to hear from you. Apply today and start your journey with us

A leading media company in Greater London seeks a Customer Service Associate to provide exceptional support for inbound inquiries while promoting sales. The role involves handling customer requests through various channels, collaborating with the sales team, and ensuring accurate processing of invoi

Advanced Associate, Customer Service(Program Coordinator). Advanced Associate, Customer Service(Program Coordinator),. Customer enquiries can come through our Customer Service team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our

Senior Customer Service & Despatch Associate. Liaise with Senior Customer Service and Despatch Associate on collating data for department metrics. Liaise with internal stakeholders (Production, Finance, Marketing, Quality) to ensure specific Customer Service requests are supported where necessary.

Due to growth they are looking to recruit an Customer Service Associate. Identification of improvements and changes that will further enhance our customer service delivery. Our client is an asset finance specialist providing first class customer service.

A major retail company in the UK is seeking a dedicated individual for a part-time position focused on processing stock and providing excellent customer service.

A leading food wholesaler in the UK is seeking night team members who are passionate about delivering excellent customer service. Successful candidates will have a can-do attitude, be part of a dynamic team, and ensure customer needs are met during operational hours. Applicants must be 18 years or o

A dynamic drinks startup in London is seeking a Customer Service Assistant to be the first point of contact for suppliers and buyers. The ideal candidate will have experience in customer service, strong communication skills, and a positive attitude. This role involves managing inquiries, ensuring cu

A leading retail company in Greater London seeks a dedicated store team member to efficiently process stock and deliver top-notch customer service. Responsibilities include accurate stock processing, maintaining cleanliness, and supporting customers on the sales floor.

The Customer Service Associate is responsible for providing exceptional service to inbound customer inquiries while also driving sales of inbound accounts through telephone, email, and chat. The customer service team is responsible for providing an exceptional pre‑ and post‑sale customer experie

Duties include, but are not limited to, the following:* Assist customers with questions and recommendations* Manage sales transactions while working assigned cash register* Maintain security of cash and protect company assets* Keep the store well-stocked, and recover merchandise* Receive merchandise

Your role involves accurately processing stock, providing excellent customer service, and maintaining store cleanliness.

A leading building materials supplier in the United Kingdom seeks individuals to join their team, providing excellent customer service and handling physical aspects of the role.

A leading catering service provider in Greater London is seeking a Customer Services Assistant to join their passionate team. The ideal candidate will have a proactive attitude, a commitment to customer service, and the ability to work well under pressure. This full-time role involves preparing high

A leading IT services firm in Greater London seeks a Service Delivery Manager to oversee service execution and maintain customer satisfaction. This role requires at least 2 years of experience in a Managed Service Provider setting, strong ITIL certification, and excellent communication skills. You w

A leading retail company is looking for a Customer Service Assistant to deliver exceptional service in a busy store setting. Ideal candidates are passionate about customer service and can work flexible hours. Responsibilities include assisting customers, maintaining store appearance, and following s

The role involves sorting, cleaning, and stocking donations while providing excellent customer service to both donors and customers.

The Associate Skills Coach will deliver high-quality teaching, assessment, and learner support on a short-term Customer Service programme. Deliver engaging Customer Service sessions aligned to programme outcomes. Experience delivering Customer Service or employability-based provision.

The Associate, Customer Service (Credly Support) provides front‑line assistance to Credly users, including earners, issuers, and organizational customers. Associate, Customer Service - Credly Support. You will work within established support processes and frameworks while handling routine service

A leading regional financial services company in the United Kingdom is seeking a Teller to provide quality customer service in a retail banking environment. The ideal candidate should have a high school diploma and customer service experience.

A leading retail company in London is looking for part-time staff dedicated to excellent customer service. You will interact with customers and work in various store areas, including sales and stockrooms. Join a supportive team focused on providing outstanding service while enjoying discounts on sto

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders. Previous customer service ex

We are looking for a Retail Customer Service Associate to join our team to train AI models.

A leading retail company in Greater London seeks a store team member to efficiently process products and deliver excellent customer service. Responsibilities include accurate stock processing, maintaining store organization, and providing friendly service to customers.

A grocery retail chain in the Cherwell District is looking for a Customer Service Assistant to enhance customer experience. The role involves serving customers, maintaining store cleanliness, and encouraging feedback for service improvement. With a focus on community involvement, this position also

Excellent customer service skills and significant experience in a customer facing service delivery role. Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations. Responds positively to customer queries and complaints

This role focuses on delivering exceptional customer service and assisting with stock processes during a busy seasonal period. A leading UK hospitality company is seeking a passionate Delivery Associate to join a dynamic team at Birmingham Airport.

This full-time position involves acknowledging customer needs, maintaining high standards in service, and safely operating machinery. The ideal candidate radiates positivity, has strong customer service skills, and takes pride in their work.

Provide excellent customer service to members/guests. Hand and Stone is seeking for a Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING! The primary Qualifications and Requirements of this role include, but are not limited

Excellent customer service skills and significant experience in a customer facing service delivery role. Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations. Customer Success / Customer Support - London - 2025.

A leading transport service provider in Greater London is seeking a Customer Service Assistant on a zero-hour contract. The role involves ensuring passengers purchase the correct tickets, managing customer queuing systems, and providing outstanding service. Ideal candidates should have prior experie

A leading building materials supplier in the UK is seeking team-oriented individuals to deliver exceptional customer service.

Contractual Associate, Customer Service. Customer enquiries can come through our Customer Service team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. You will use your Customer Re

Your primary role will involve processing stock accurately and offering outstanding customer service on the sales floor as needed.

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:Other duties as assigned Skills and Experience: Previous customer service experience in retail, hotel, restaurant, gro

You will play a vital role in preparing and serving fresh, high-quality food and ensuring customers have a great experience. Ideal candidates are active, team-oriented, and customer-focused.

A customer-focused organization is seeking a Customer Service Assistant to provide exceptional support to customers. The ideal candidate will have strong communication skills and a background in customer service. Training and a supportive team environment are provided, fostering the growth of custom

You will be responsible for accurately processing and managing stock, maintaining a clean store environment, and providing excellent customer service.

Excellent customer service skills and significant experience in a customer facing service delivery role. Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations. Responds positively to customer queries and complaints

No prior experience is required, but flexibility for varied shifts and a passion for customer service are essential.

A subsidiary of a leading supermarket group is seeking a Customer Service Assistant to join their team in Waverley. The ideal candidate will be responsible for providing excellent customer service, maintaining store appearance, and executing daily operations.

Retail Customer Service Associate – $20+/hr | Remote (UK). Retail Customer Service Associate.

The Customer Service Associate is responsible for providing exceptional service to inbound customer inquiries while also being responsible for sales of inbound accounts through inbound communication channels. The Customer Service team is responsible for providing an exceptional pre‑ and post‑sal

Customer enquiries can come through our Customer Service team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. When you join us as Customer Relations Program Coordinator, you can lo

A retail company in the UK seeks a part-time team member to efficiently process stock and deliver excellent customer service. The position offers flexible working options and various employee benefits, including discounts and access to wellness services.

A financial services company in Greater London is seeking candidates for a client support role. Responsibilities include attending to client enquiries, assisting with service-related matters, and maintaining client records. This is an excellent opportunity for fresh graduates looking to grow in the