Service Optimisation Manager
2 days ago
Shenstone
Service Optimisation Manager\nNationwide | Remote when not in service | Competitive salary + car allowance\nThis is a role where you can truly shape the future of care.\nAt Voyage Care, we support thousands of people across the UK with learning disabilities, physical disabilities, autism, brain injuries and complex needs. We’re proud to be an award‑winning organisation (Health Investor Specialist Care Provider of the Year) with a national reputation for high‑quality, innovative services.\nNow, as we expand our Service Optimisation Team, we’re looking for a Service Optimisation Manager to play a critical role in driving quality, growth and continuous improvement across our services.\n\nThe role\nThis is a high‑impact, hands‑on role for an experienced health or social care professional who thrives on pace, challenge and making a difference.\nYou will:\nLead the integration of acquisitions and large tender wins, ensuring services are embedded successfully.\nDrive continuous improvement across complex, multi‑site services at a regional and national level.\nPartner closely with Operations teams to deliver quality, compliance and performance.\nSupport due diligence and post‑integration activity as part of our growth strategy.\nMaintain Voyage Care’s position at the forefront of quality care provision.\nRepresent Voyage Care locally and nationally when required.\nStay ahead of regulatory and external changes, ensuring learning is cascaded effectively.\nOccasionally provide direct care support, ensuring first‑hand understanding of service delivery.This role involves regular nationwide travel and overnight stays – a full UK driving licence is essential.\n\nAbout you\nYou’ll be someone who is confident working at pace, comfortable with complexity, and motivated by improvement.\nYou’ll bring:\nPrevious experience in health or social care (essential).\nA strong background in service improvement, quality or operations.\nThe ability to work autonomously while collaborating with senior leaders.\nStrong communication, analytical and commercial skills.\nA flexible, solutions‑focused mindset.\nConfidence working across the UK and with multiple stakeholders.\nA genuine passion for improving outcomes for the people we support.\n\nWhat we offer\nIn return, you’ll join a values‑driven organisation where your work has real impact, alongside a competitive and flexible benefits package:\nRemote working when not in service\nCompany car or car allowance\nCompetitive salary\n25 days’ annual leave + bank holidays\nYour birthday off\nEnhanced family leave\nEnhanced retirement leave\nLife assurance and pension\nBlue Light Card discounts\nDoctorLine – 24/7 GP access for you and your family\nEye care vouchers\nFuneral Concierge\nConfidential wellbeing support (V‑Assure / Maximus)\n\nReady to make a difference?\nIf you’re passionate about quality, improvement and shaping services that change lives, we’d love to hear from you