Lettings Manager
hace 9 días
Lichfield
Lettings Manager Your new company We are seeking an experienced property professional to lead and manage a varied portfolio of commercial and residential lettings, including office accommodation and temporary/social housing. This role is responsible for maximising occupancy, minimising void periods, and ensuring all properties are maintained to a high standard while remaining fully compliant with statutory and contractual requirements. A strong focus on tenant engagement and delivering a high-quality, customer-focused service is essential. Your new role • Property & Tenancy Management / Void Management., • Develop and implement strategies to reduce void periods and maximise occupancy across the portfolio., • Monitor performance, analyse trends, and recommend improvements to increase utilisation., • Coordinate marketing and promotion of available properties and liaise with internal housing teams., • Act as the main point of contact for tenants, ensuring queries and issues are resolved efficiently., • Build and maintain positive tenant relationships through clear and proactive communication., • Implement feedback mechanisms to improve service delivery and tenant satisfaction., • Monitor rental income and arrears, ensuring effective debt management processes are in place., • Manage budgets, ensuring cost control and achievement of income targets., • Ensure compliance with all relevant regulations, including health & safety, housing legislation, and data protection., • Produce regular KPI reports covering occupancy rates, void turnaround, arrears, and tenant satisfaction., • Present insights and recommendations to senior stakeholders to drive continuous improvement., • Support the sourcing and acquisition of additional properties in line with strategic objectives., • Conduct market research and financial appraisals to inform investment decisions., • Oversee onboarding and integration of new properties into the portfolio., • Work closely with internal teams including Housing, Property Services, and Finance, as well as external partners to ensure seamless delivery of services. What you'll need to succeed • Proven experience within commercial lettings, property management, or social housing., • Strong understanding of property legislation, tenancy agreements, and compliance requirements., • Excellent communication and stakeholder management skills., • Experience managing budgets, income targets, and financial performance., • Strong organisational and multitasking abilities., • Data-driven mindset with experience in reporting and performance analysis. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4796168