Customer service specialist jobs in DidcotCreate job alerts

New Product Development Manager (NPD/NPI) | Abingdon | £90,000pa - £95,000pa plus benefits: Do you enjoy delivering complex innovative mechanical based instrumentation and innovation in a New Product Development Manager (NPD/NPI) capacity? Have you led and managed the new product development process of highly complex mechanical systems, either magnetics, cryogenics, instrumentation or quantum computing? Our client is a global manufacturing giant who has supplied the scientific research community for over 75 years. As their New Product Development Manager (NPD/NPI), you will lead the design and development of new products and derivatives aligned with market and customer requirements. You will define and deliver the NPI roadmap, ensuring products are successfully integrated into manufacturing and service strategies while meeting all compliance, safety, reliability, and cost targets. With an NPI Project Team to manage, the New Product Development Manager (NPD/NPI) will need to blend technical knowhow with a coaching and development management style in order for you to manage your team to successfully deliver against your NPD and NPI milestones. About you: The successful New Product Development Manager (NPD/NPI) will need the following experience and skills: • A strong team player, you’ll bring a strategic and commercially aware mindset, along with a passion for continuous improvement and professional development., • A technical degree or PhD in the area of Physics or Engineering, ideally in the areas of Cryogenics, ULT Physics, Magnetics of Low Temperature Instrumentation, • Evidence of high initiative and recognised capability in Magnetics of ULT or technical product development, • 10+ years working in a product development or research environment with a history of hardware development, delivering good papers / written results., • Recognised Subject Matter Expert in own area., • Demonstrated capability in product development and NPI, ideally in the cryogenics market space., • Ability to author or review development proposals to ensure they are specific, deliverable and risks are understood, characterised and mitigated., • Evidence of developing collaborations and supplier developments to facilitate product delivery., • Proven understanding of compliance frameworks for scientific instruments, CE, UL, etc., • Able to motivate and develop a technical team to achieve targets and to performance manage as required Our client is offering a hybrid working arrangement with 3 days in their offices and 2 days from home. This is New Product Project depended. There is flexible start and finish times so you can plan your day around your preferred hours. This company offers amazing benefits, a competitive starting salary, structured career development opportunities, and a good work-life balance, our client offers 25 days annual leave, half-days on Fridays, private healthcare, a share incentive plan, a defined contribution Personal Pension Plan, and a flexible benefits package that you can tailor to your own requirements. For more information on the client, their products, career development, benefits etc, please send MARS a copy of your CV or drop Lee Cherrill a linkedin connection request or contact him through the MARS Recruitment website. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven’t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).

As a Warehouse & Logistics Operator, you will play a key role in supporting 24/7 manufacturing operations by ensuring the efficient and compliant flow of materials across the facility. You will be responsible for a range of warehouse and logistics activities that directly support live manufacturing and production schedules. This role also provides valuable hands-on experience with systems such as SAP, Quality Management Systems (QMS), and digital workflows, helping you develop skills relevant to modern automated and data-driven manufacturing environments. Key Responsibilities • Receive and process inbound deliveries, verifying documentation and resolving any discrepancies., • Upload delivery and quality documentation into the Quality Management System to maintain GMP compliance., • Pick, check, and stage materials required for manufacturing in line with production schedules., • Follow established standards for labelling, storage, handling, and inventory control within a regulated (GxP) environment., • Coordinate internal deliveries across the site to ensure manufacturing teams receive materials on time. Key Requirements: • At least 4 years’ experience in warehouse or logistics operations., • A forklift license, • Experience working in a GMP or GDP regulated environment., • Understanding of Quality Management Systems (QMS)., • Experience within a highly regulated industry, preferably pharmaceuticals or life sciences., • Proficient in Microsoft Office applications, particularly Word and Excel; experience with SAP and Smartsheet is advantageous., • Ability to safely lift and move materials as required., • Flexible and able to adapt to operational needs., • Strong attention to detail with a collaborative and customer-focused mindset., • Proactive, positive attitude with a willingness to take initiative., • Motivated to contribute within a fast-paced, innovative, and collaborative organisation., • A 28-day rotating schedule, • 12-hour shifts, • Day shift: 7:00am – 7:00pm, • Designed to support continuous 24/7 manufacturing operations About Planet Pharma: Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering. Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing. We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age. Please click ‘apply’ or contact Charlotte Fagan (Recruitment Manager) at Planet Pharma for more information: E: T: +442070764110

Position: Senior Waste and Radiation Protection Specialist Location: Milton Park Business Park, Oxfordshire Arrangement: Permanent Work Arrangement: Flexible working between a NUVIA office, home and site. NUVIA UK’s Land Remediation and Characterisation (LR&C) department draws on the strong foundations of NUVIA's metrology and Health Physics heritage, with industry recognised specialists having expertise and experience spanning many decades both within the UK and Internationally. The senior waste and radiation protection specialist will play a key role in providing radiation protection advice and training to support a range of operational projects, such as site investigations, land remediation, drain surveys and waste assay campaigns. In addition, they will provide radioactive waste support in terms of Waste Management Plans, Best Available Technique (BAT) Assessments and Sample and Analysis Plans. The Role As a Senior Waste and Radiation Protection Specialist, your role will include: • Provision of radiation protection advice that will ensure working practices meet the requirements of current Legislation and best practice., • Evaluate the operational environment and the radiological requirements to provide Radiation Risk Assessments (RRA) for the work in hand., • Advise teams on operational styles that should be adopted to maintain a safe working environment and provide training, as appropriate., • Co-ordinate the production of radiological protection documentation such as Normal Operational Dose Uptake Assessments, Radiological Zoning, Radiological Risk Assessments, ALARP Assessments, Operating Instructions and compliance statements., • Develop and maintain knowledge of the characterisation and land quality core services and capabilities., • Engage with regulatory authorities to support Permit applications, transfers and variations., • Provide guidance, advise and training to customers regarding HSE notifications and registration, typically required for land remediation contracts on historic sites, i.e., thorium and radium contamination., • Provide transport RRA’s for radioactive waste and source transfers, • Write technical reports and support characterisation assessments and desk studies., • Attend industry events, conferences, and trade shows as required. Profile Qualifications and Experience To be considered for the Senior Waste and Radiation Protection Specialist role, we are seeking a highly motivated individual, possessing strong communication and interpersonal skills. The following criteria will also be considered: • RPA2000 Certified Radiation Protection Adviser is essential, • Demonstrable experience as a qualified Radiation Protection Adviser (RPA) in operational environments., • Experienced in the technical aspects of waste management and land remediation, including regulatory requirements, and working towards or qualified as a Radioactive Waste Adviser (RWA) would be advantageous., • Experienced in collaborative delivery, working closely with clients, regulators and stakeholders., • Must be able to achieve and maintain Security Clearance (SC) for this role., • A bachelor’s degree in a science related field would be beneficial., • Ability and willingness to acquire job related knowledge through self-development and learning from others, • Must have a full driving licence and be available to visit customer sites, as required. Why join the LR&C team? We like to think of the LR&C team as an intrapreneurial unit, i.e., a start-up initiative delivered within the confines and security of a successful and established nuclear, engineering company. We believe that land remediation is not just about removing contamination, it is about restoring confidence, protecting the environment and enabling the safe reuse of land for future generations. Our LR&C services combine decades of experience, proprietary technologies, and a deep understanding of regulatory frameworks to deliver safe, efficient and sustainable solutions. Since the late 1990s, we’ve been developing and refining in-situ radiological measurement technologies to support land remediation and decommissioning. Our systems are designed to optimise segregation at source, reduce waste volumes and enable the use of lower-impact waste management options. From legacy nuclear facilities to former industrial sites, we provide the tools, expertise and data to enable confident decision-making. We offer a complete range of services, including radiological surveying and mapping of land, buildings, pipelines and boreholes; classification and segregation of excavated materials; sampling and fingerprinting of radionuclides; and real-time data management to track waste from generation to disposal. Our team also supports clients with environmental permitting, regulatory compliance, and the development of waste management strategies tailored to each site’s needs. Whether it’s supporting clearance, delicensing, or redevelopment, we deliver practical, auditable solutions that meet the highest standards of safety and environmental stewardship. Why us? Employee Staff Benefits: • Hybrid and agile working policies, • 8.5% Pension Contribution & Life Assurance, • Private Medical Scheme*, • Employee Share Scheme, • Salary Sacrifice Schemes: Electrical Vehicles, Technology and Cycle to Work, • 25 days holiday (increasing to 28 days after 5 years’ service, 31 days after 10 years’ service), • Option to buy, sell and carry over up to 5 days annual leave per year, • 18 Weeks Full Maternity Pay* (+21w SMP), • In partnership with trade unions, • Personal Development & Further Education Support, • Long Service & Recognition Awards NUVIA UK - a subsidiary of VINCI construction - is an international company that operates across highly regulated sectors including Civil Nuclear and has a strong presence and history of delivery at nuclear sites in the UK and internationally. NUVIA UK is a performance-driven company that is committed to the development of its people within a culture of safety, innovation, and excellence. NUVIA UK is committed towards equality in employment.

Branch Manager Fantastic Opportunity to join this leading independent Heating & Plumbing merchant in Didcot. You will have full autonomy to make local decisions on stock, sales, pricing, people, and performance. You are very much the person who pulls the strings and makes things happen, treating the business as if it’s your own. The role: * Setting the strategy to drive sales, customer growth, and margin * Managing the site team across sales, warehouse, admin and delivery * Building strong relationships with local trade customers and key accounts * Controlling stock profiles, purchasing, site overheads and forecasting About you: * You will be a confident people leader with experience either running a merchant or distribution site or within heating & plumbing, electrical or general merchanting * You will understand P&L, margin, cost control, being financially astute * Passionate about customer service and building long-term local relationships * You will need a full UK driving licence What’s in it for you? * Great base salary to £50k plus uncapped bonus and generous car allowance JAB Group has been established 36yrs and we specialise solely in recruiting sales professional at all levels exclusively within the Building Industry. Our clients are building product manufacturers, specialist distributors, merchants and contractors. Positions include - External Sales, Internal Sal...

M4 Specialist are recruiting for HGV1 Drivers to join our well established client in Didcot Key Responsibilities: • Carry out store deliveries around the south of England & also trunking between Depots, • Delivering goods in roll cages, • complete accurate records of deliveries, including mileage, fuel usage and any incidents or delays, • Valid & in date CPC, • No more than 6 points on licence, • Monday – Friday one week - Monday - Saturday following week (with day of in week. No Sunday working, • £19.24 per hour, • £28.86 per hour after 45 hours, • This is a temp to perm position

The University of Salford is looking to appoint a skilled and reliable Plumber to join its in-house Estates Maintenance team. This is an excellent opportunity to work within a large, diverse university estate, helping to keep buildings safe, compliant and fully operational for staff, students and visitors. Estates & Facilities provides a comprehensive service across the University, covering maintenance, compliance, capital projects, cleaning, security and caretaking. The maintenance team plays a critical role in ensuring the campus is safe, welcoming and fully functional every day. The Role As a qualified plumbing and heating professional with a strong practical background and a positive, customer-focused approach, you will carry out a wide range of planned preventative and reactive plumbing and heating works across the university estate, including teaching, research, residential and specialist facilities. . The role is varied, covering everything from routine inspections to fault finding and minor installation projects. You will be part of a professional in-house maintenance team consisting of plumbers, electricians and joiners and supported by handypersons, as and when necessary. Typical duties include: • Planned preventative maintenance of water and heating systems, including plantroom inspections, filter cleaning and replacement, • Reactive plumbing repairs and fault diagnosis across water, heating and drainage systems, • Minor installation works such as new water supplies, radiators and sanitaryware, • Supporting the management of water hygiene and legionella controls through safe maintenance practices, • Working independently or as part of a wider trades team, depending on the task, • Collaborating with electricians, joiners, handypersons and external contractors where required, • Participating in the trades out-of-hours emergency call-out rota, • City & Guilds NVQ Level 3 in Plumbing & Heating, • Ability to work competently on both planned and reactive maintenance tasks, • Sound knowledge of water systems, heating systems and associated safety requirements, • Good understanding of HVAC systems and electrical safety, • Good understanding of Health and Safety practices, • Willingness to undertake and support minor joinery and electrical tasks where required, • Ability to work independently, manage workloads and prioritise tasks effectively, • Strong communication skills and a professional, courteous approach when dealing with building users, • Competitive salary, • Excellent pension scheme, • Benefit from generous 32 days annual leave, plus bank holidays, plus complementary leave over Christmas, plus the option to purchase additional annual leave, • Ongoing training and professional development, • On-site leisure centre with discounted staff rates, • Cycle-to-work and travel schemes The University of Salford is committed to creating an inclusive and welcoming environment. We encourage applications from all backgrounds and expect all staff to contribute positively to an inclusive culture where everyone feels respected and supported. Further information on this role If you are interested in this role and would like to discuss in more detail, please contact the Hiring Manager, ___ – Building Services Manager (Mechanical).

* * SALARY: From £69,300 up to £86,625pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full time, permanent 35 hours CLOSING DATE: 30/04/26 We reserve the right to close the advert earlier If we receive a high volume of applications. We're looking for a Data Protection Officer to lead, guide and oversee all aspects of data protection within our organisation. The purpose of this role is to ensure we handle personal data responsibly, lawfully and transparently, while supporting the business to operate compliantly in line with regulatory expectations. This high‑impact, compliance‑focused and specialist role will be instrumental in delivering robust data governance, strengthening organisational accountability, reducing risk exposure and enabling safe, ethical use of data across the business. The Data Protection Officer will provide expert advice, independent oversight and constructive challenge to ensure we meet our legal obligations, uphold the rights of individuals, and maintain the trust of our customers, colleagues and partners. What you’ll be doing: • You 'll lead our approach to data protection compliance, ensuring all VWFS entities operate in line with UK Data Protection Laws, including the Data Protection Act, UK GDPR, relevant FCA requirements, ICO guidance and internal VW Group policies., • Act as the primary data protection advisor on major business and departmental projects, providing expert guidance that supports safe, compliant and customer‑centric outcomes., • Serve as the dedicated point of contact on UK data protection matters for VWFS entities, VW AG, VWG UK, VWFS AG, VW Bank GmbH and their Legal and Compliance teams, as well as for the Information Commissioner’s Office when required., • You'll monitor and interpret changes in data protection regulation, ensuring VWFS remains informed, prepared and able to influence regulatory discussions where appropriate., • Prioritise data protection activities across the team, focusing resources on the areas presenting the greatest risk and ensuring a proactive, risk‑based approach to compliance., • Determine and maintain the tools, frameworks and information needed for effective monitoring of data protection compliance, including oversight of records of processing activities., • Build and maintain a comprehensive register of processing activities, working collaboratively with business functions to ensure accurate, up‑to‑date information relating to personal data use., • Develop, implement and maintain robust data protection policies and procedures, ensuring they are understood, embedded and consistently followed across VWFS. You’ll be a knowledgeable and solutions‑focused data protection professional, able to balance regulatory expectations with practical business needs. You’ll have a passion for driving high standards of data governance, a focus on enabling the business to operate safely and compliantly, and have a delivery mindset that ensures meaningful and sustained improvements in how we manage personal data. Essential experience & skills: • You'll have a demonstrable level of expertise in data protection, aligned to the sensitivity, complexity and volume of personal data processed within VWFS., • Strong planning and organisational skills, with the ability to anticipate needs, think ahead and establish efficient, well‑structured plans for yourself and others., • You have excellent communication and influencing skills, able to present clear, well‑reasoned arguments and adapt your approach to achieve understanding, agreement or behaviour change., • The ability to build effective working relationships across a wide range of stakeholders, working collaboratively as part of cross‑functional teams and large‑scale projects., • Experience providing practical, business‑focused advice on how regulation and legislation operate in real‑world scenarios., • You'll need significant knowledge of national and European data protection laws and practices, including their implications for the automotive and automotive finance sectors., • A solid understanding of data processing activities, information systems, data security considerations and the specific data protection needs of VWFS., • Experience managing a varied and demanding workload, often to tight deadlines, while maintaining accuracy and attention to detail., • Knowledge of privacy regulations, the Freedom of Information Act and their practical impact on business operations. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance and fuel card. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

Job Title: Warehouse / Logistics Operative Location: Didcot Quarter (Near Milton Park) Abingdon Oxfordshire Salary: £27,000 per annum Job Type: Full time, Permanent (Monday to Friday) The Role: In this hands-on Logistics position you will be joining an established team of operatives and will be responsible for the safe handling of goods, parts and materials passing through the warehouse on behalf of our clients. You will be working with high value medical components and equipment in an environment where safety and quality are our top priority. The role is process driven and involves use of manual handling equipment including reach and counterbalance forklift truck (training available). Key Responsibilities: • Loading and unloading vehicles safely, • Picking and packing materials with high levels of care and accuracy, • Following process to ensure quality standards are met Simon Hegele provides specialist logistics support to leading high tech manufacturers and resellers. We are a well-established and successful company with a reputation for quality and professionalism with business operations worldwide. In 2021 our UK team moved to a custom designed 120,000 square foot logistics facility to accommodate our business growth and expanding Customer base. You will be joining a very capable and close-knit team promoting a safe working environment with opportunities to develop your capabilities and career. About you: Key Requirements: • Experience in a logistics, warehouse or manufacturing environment, • A good command of the English language, both written and oral, • Counterbalance and/or reach truck experience, • Increasing holiday entitlement with length of service, • Internal and external training provided, • Free onsite parking and convenient local amenities, • Optional overtime opportunities Candidates with experience of; Warehouse Operative, Warehouse Person, Retail Warehouse Assistant, Goods Out, Goods In, Stock Control, Stores, Inventory, Picker, Packer, Pick and Pack, Counterbalance, Reach, Fork Lift Truck Driver, FLT, FLT Operator, Forklift Truck Operator, Forklift Licence, FLT Driver, Logistics Assistant, Logistics Operative, Distribution Operative, Warehouse, Distribution, Process Operative, Production Operative, Processing Assistant, Processing Coordinator, Line Operative, Quality, Manual Handling, MHE, Manual Handling Equipment will also be considered for this role.

Workshop Controller - South Oxford Area Hours:Monday to Friday,Saturday mornings on a rota Salary:£36,427 per annum + bonus, OTE £44,000 + Ref:30272 This is working for one of the UKs largest car dealership groups with over 100 branches nationwide. They are an official franchised dealer for many of the countrys top car and commercial vehicle brands,including Audi, VW, JLR & more. They also provide modern and practical training to help people progress to a high level. Workshop Controller Duties • Lead, support, and coach a team of Vehicle Technicians, developing skills and fostering a high-performance culture, • Accurately interpret and communicate customer requirements across the workshop team to ensure service excellence, • Efficiently plan and allocate work based on technician skill sets and availability to maximise productivity, • Ensure compliance with manufacturer service standards and maintain customer satisfaction metrics, • Monitor workflow and job progress, reallocating tasks as needed to meet deadlines and efficiency targets, • Liaise with internal departments and external customers for vehicle collections, deliveries, and service updates, • Manage parts ordering through the dealerships workflow system; ensure accurate job number matching and storage in designated parts racks, • Previous experience as a Workshop Controller. Were looking for a Mechanic, Service Technician, or similar technical professional whos ready to step into a leadership role, • Strong ability to manage competing priorities and meet tight deadlines with a calm, organised approach, • Excellent communication and customer service skills, with the ability to liaise confidently with both internal and external stakeholders, • Access to training programs, • Company pension scheme Consultant:Jason Evans - Octane Recruitment JEOJ Octane Recruitmentis a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries. JTRA1_UKTJ

Would you like to be part of a global premium lifestyle brand with a strong heritage across the work, western, equestrian and country markets? Renowned for blending innovation with authentic craftsmanship, the brand is expanding its presence across Europe while remaining true to its roots and loyal community. As the Customer Service Specialist, you will work closely with cross-functional teams to deliver outstanding direct-to-consumer experience. You’ll oversee orders across multiple systems, handle customer queries, and manage warranties efficiently across various channels while meeting agreed performance targets. The Role: Work cross-functionally with Ecommerce, Finance, Product, and Logistics teams to deliver a high standard of customer service Manage customer queries across phone, email, and other channels in line with KPIs Respond to pre-order questions on product specs and availability Handle post-order queries including payment, delivery, stock, and invoicing Process warranties, returns, and credits efficiently and accurately Monitor orders across multiple systems, ensuring smooth processing Carry out daily fraud and order checks, flagging and resolving any issues Use multiple systems to manage queries and workflows Collaborate with internal teams to resolve issues and improve processes About You: Passionate about delivering excellent customer service Comfortable working in a fast-paced, high-volume environment Hi...

Would you like to be part of a global premium lifestyle brand with a strong heritage across the work, western, equestrian and country markets? Renowned for blending innovation with authentic craftsmanship, the brand is expanding its presence across Europe while remaining true to its roots and loyal community. As the Customer Service Specialist, you will work closely with cross-functional teams to deliver an outstanding direct-to-consumer experience. As a native German speaker, you’ll oversee orders across multiple systems, handle customer queries, and manage warranties efficiently across various channels while meeting agreed performance targets. The Role: Work cross-functionally with Ecommerce, Finance, Product, and Logistics teams to deliver a high standard of customer service Manage customer queries across phone, email, and other channels in line with KPIs Respond to pre-order questions on product specs and availability Handle post-order queries including payment, delivery, stock, and invoicing Process warranties, returns, and credits efficiently and accurately Monitor orders across multiple systems, ensuring smooth processing Carry out daily fraud and order checks, flagging and resolving any issues Use multiple systems to manage queries and workflows Collaborate with internal teams to resolve issues and improve processes About You: Native German speaker Passionate about delivering excellent customer service Comfortabl...

* * SALARY: Starting from £28,708.80 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Fixed Term Contract until 31/12/2026, 35 hours per week CLOSING DATE: 06/04/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a Motor Commissions Insight Executive to provide accurate data, analysis, and insight to support VWFS UK’s responses to Financial Ombudsman Service (FOS) queries and legal matters. The purpose of this role is to ensure the business can meet regulatory and litigation obligations by delivering clear, reliable, and timely information relating to our motor commission models. This specialist, analytical role will be instrumental in delivering high‑quality insight that strengthens our compliance position and supports effective stakeholder engagement. The Insight Executive will handle inbound FOS and legal queries, manage stakeholder relationships, and drive continuous improvements to reporting processes to ensure outputs remain robust and fit for purpose. What you’ll be doing: • Investigating and resolving commission‑related complaints raised by customers., • Working with Claims Management Companies (CMCs) and external legal partners to progress cases and share required information., • Speaking directly with customers and CMCs to validate claims and answer questions., • Managing and updating the FOS tracker and preparing case information for internal teams., • Pulling together evidence and documentation for Financial Ombudsman Service (FOS) cases, including details on commission payments., • Responding to FOS queries and providing clear explanations of our calculations and processes., • Supporting the handling of FOS adjudications, working with legal teams and following through on required actions or outcomes., • Keeping accurate records of cases received and maintaining key documents, including point‑of‑sale materials., • Building strong working relationships across the business to improve data quality and consistency., • Experience in automotive finance and/or the wider banking or financial services sector., • Strong problem‑solving skills with experience in customer resolution environments., • Ability to explain technical information clearly to senior and non‑technical stakeholders., • Proven ability to manage multiple pieces of work at the same time., • Analytical mindset with a methodical approach and strong attention to detail., • Advanced Microsoft Office skills, especially Excel; experience with tools such as Business Objects, SQL or Tableau is an advantage., • Excellent interpersonal and influencing skills., • Ability to work at pace, remain calm under pressure, and meet strict deadlines. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small?If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportu

As a Customer Service Specialist, you will deliver efficient and effective support to customers across multiple communication channels, including email, live chat, telephone, and online forms, with an emphasis on achieving first-contact resolution. Assist with any other administrative duties to prom

We are looking for a confident and experienced customer service hero to join us as?a Senior Customer Service Advisor in our busy Service department at ourStellantisDealerships inPoole. We have an excellent opportunity where you can put your outstanding customer service skills in to action. The Oppor

Typically 2 days remote, 3 days in the office but could be more office day workingDue to high volumes of CVs received, we are not able to respond to all unsuccessful applications.You will always however hear from us by phone if we are able to take your CV forward to the next stage.If you are interes

The role involves providing excellent customer service during vehicle returns, working closely with staff to ensure timely processes, and maintaining high service standards. A leading car rental company in Greater London is seeking a Customer Service Returns Assistant to join their team at Heathrow

A consulting firm is seeking a Customer Service Administrator to join their busy service team in Buckingham. Responsibilities include providing high customer service levels, maintaining the database, and assisting with service administration.

This role involves delivering high-level customer service, supporting internal sales, and managing customer accounts. A well-established organization in the engineering and manufacturing sector is seeking a Customer Service Representative in Brighton. The ideal candidate will have customer service e

A well-established recruitment agency is seeking an experienced Customer Service/Administrator Representative to join their small, friendly team on a permanent basis. The role, located in Telford, involves providing exceptional customer service and administrative support.

A dynamic customer service organization is seeking a motivated Junior Sales & Customer Service Executive in Rotherham. This role offers an exciting opportunity to develop your career in sales and customer service while managing client relationships and supporting export processes. The ideal candidat

A leading medical technology company in the United Kingdom is seeking a Customer Service Representative. The role involves receiving orders, processing them promptly, and providing telephone support to customers and sales representatives. Ideal candidates should be fluent in English, possess strong

Responsibilities include providing excellent customer service, managing stock, and maintaining a tidy work environment. A leading supplier of plumbing products in the United Kingdom is seeking a Trade Counter Assistant to support customers in accessing essential products.

A growing recruitment agency in the United Kingdom is seeking an experienced Customer Service Administrator to join their busy team. This role is critical to ensuring excellent customer service and effective team operations.

A leading wholesale food distributor in the UK is looking for a Customer Services and Admin Assistant for their new depot in Durham. The ideal candidate will excel in providing timely customer service, handling inquiries, and managing administrative tasks effectively.

A leading medical equipment provider in England is seeking a detail-oriented and customer-focused Customer Service & Order Processing Administrator. This role involves efficiently processing customer orders, communicating order statuses, and ensuring regulatory compliance.

A recruitment company in printing is seeking a Customer Service Manager with estimating experience to join their established team. You will manage customer relationships, handle quoting for standard and non-standard products, and communicate effectively with clients and suppliers to ensure customer

A nationwide installation business in the UK is seeking a proactive Customer Service / Administrator to join their remote team. This role involves providing exceptional customer service and administrative support, handling inquiries via phone, email, and chat. Candidates should have at least 2 years

Join a forward-thinking company as a Sales Administrator, where your role will be pivotal in delivering exceptional customer service and ensuring smooth order processing. You'll manage customer enquiries, generate necessary paperwork, and coordinate deliveries, all while working in a supportive envi

A leading equipment rental provider in the East Midlands is seeking a Hire Controller to deliver exceptional customer service. Ideal candidates will have experience in a customer service environment. The role involves managing customer inquiries, building relationships, and ensuring a smooth rental

In this role, you will support various store operations, enhancing customer experiences and promoting membership.

A local government authority in the North East of England is seeking a Business Services Assistant to provide administrative and technical support for the planning and delivery of business services.

A leading healthcare company in the United Kingdom is seeking a Customer Service Representative. This role is crucial for managing orders, providing customer support, and ensuring compliance in a fast-paced environment. Candidates should have excellent communication skills, a customer-focused attitu

A dynamic health and fitness platform is looking for a Temporary Online Customer Services Expert. Join a team dedicated to delivering top-notch service and enhancing customer satisfaction. The role involves providing customer support via live chat and social media, ensuring an excellent user experie

Albans is seeking a Customer Service Representative to manage accounts and liaise with customers.

A recruitment agency is seeking an experienced Customer Service Advisor for their client in Earlsfield, Greater London. Responsibilities include handling customer inquiries, resolving issues, and optimizing schedules.

A luxury retailer in the United Kingdom is seeking a customer service representative to handle customer enquiries and resolve issues effectively. The ideal candidate should have previous experience in customer service and demonstrate strong attention to detail.

This role focuses on providing exceptional customer service, handling inbound calls, and managing administration tasks.

A well-established engineering and manufacturing business in Hove is seeking a proactive Customer Service Representative to support customers with their orders and enquiries. Ideal candidates have previous customer service experience, strong Microsoft Office skills, and the ability to work under pre

A healthcare service provider in Cambridgeshire seeks a Customer Service Administrator. The role involves raising and scheduling orders, ensuring efficient daily operations, and delivering excellent customer service. Ideal candidates will have strong communication skills, be computer literate, and p

A bustling professional firm in Greater London seeks a Data Entry Administrator / Customer Service Data Processing Assistant with strong data entry, customer service, and communication skills.

A leading logistics service provider in the North West Leicestershire area is seeking a Customer Service Administrator to join their growing team. Ideal candidates will possess customer service experience and strong communication skills. Responsibilities include creating customer reports, resolving

Ideal candidates will have experience in delivering excellent customer service, preferably in a retail environment. A leading retailer of motoring and cycling products seeks customer-focused individuals for a retail role. Join us in our mission to provide outstanding service and be an integral part

A global power solutions company seeks a Customer Service Representative to join their team in Langley, Berkshire, United Kingdom. This role focuses on delivering exceptional customer service, managing technician schedules, and ensuring accurate documentation within SAP. The successful candidate wil

A global technology company located in London is seeking a Mail and Print Room Specialist to deliver efficient Print & Mail room services and ensure customer satisfaction.

A dynamic remote team is seeking a highly organized Data Entry Clerk / Customer Service Assistant. The role involves data entry, customer service responsibilities, and requires attention to detail and strong communication skills.

A leading automotive parts distributor in Greater London is seeking a Retail Assistant to provide excellent customer service and support sales targets through effective order handling and customer relations. The ideal candidate will have experience in a customer-facing role, strong sales skills, and

A recruitment agency in Greater London is looking for a Customer Service Administrator for a temporary role with the potential to become permanent. The successful candidate will provide high-quality service, responding to customer queries via various channels. The role requires strong communication