Customer Advisor - Roster - Manchester
6 days ago
Manchester
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Are you seeking a role where you can make a real impact every day? Do you want to join a team dedicated to upholding customs integrity across the UK? Become a Roster Customer Advisor at HMRC and play a vital part in our mission. The Roster Team is a part of Benefits, Family and Customs within HMRC, providing important front-line checks on Imports and Exports for the whole of the UK and as such is a Business-Critical unit. As part of Roster your role will be to check declarations provided by traders ensuring documents and licenses are correct and where needed requesting further documentation prior to allowing the goods to leave and enter the United Kingdom. The Roster Customer Advisor position is a shift-based role. Working on a 24/7 rotated pattern over 8 weeks, including nights, weekends, and Bank Holidays. Flexibility is key in this role, as you'll alternate between office days and home working based on shift patterns. This role attracts an Annual Attendance Allowance, due to the 24/7 working patterns including out of hours and weekend customer cover requirement. Full-time only: Due to operational needs, these posts are full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We can't guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer. Job description As a Roster Customer Advisor, you'll be an essential part of our Roster Entry Scrutiny Team, ensuring Customs Declarations are accurate and compliant with customs regulations. This role is integral to maintaining customs control, and you'll engage in a variety of activities, from contributing to process improvements to helping customers resolve queries. Key responsibilities: • Maintain accurate records on departmental systems., • Work with others to improve productivity and quality., • Identify and implement continuous improvement., • Contribute to daily and weekly meetings., • Contribute to problem solving helping to identify any issues and opportunities for improvement. • Strong teamwork and collaboration abilities., • Good organisational and prioritisation skills., • Making Effective Decisions, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • After submission of the first stage of your application, you will be invited to complete a Civil Service Verbal Test and a Civil Service Numerical Test. If you successfully pass these tests, you will be invited to complete the final stage of the application., • A name-blind CV, to include your Job History - provide a short description of your jobs/roles, duties and any key achievements., • A 500-word Personal Statement, describing how your skills and experience would make you suitable for the role, referring to the Person Specification and how you meet the Essential Criteria., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020