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Customer Service Advisor Customer Service Advisor (Surveys and Reviews) To support the Mortgage Services and Lettings businesses by carrying out telephone surveys at case activation and collating completion survey data. Carry out any other surveys as directed by the Customer Relations Manager/ Senior Customer Relations Adviser. Provide support and assistance to other team members and line management by undertaking any other duties as required in order to meet the aims and objectives of the Quality Assurance department and the business in general, and as directed by the Lead Customer Relations Advisor. Duties Include: • Contributing to Quarterly performance reviews and Weekly Team Meetings., • Sharing accurately produced MI from data for Customer Relations and Case Checking with the wider business., • Ensuring that completed surveys are accurately and promptly recorded on the business systems, with any required further correspondence appropriately referred on after completion of the call., • Confidentially complete telephone surveys with a sample of the Groups Mortgage Services and Lettings customers, in accordance with the Group’s methodology, and as directed by the Customer Relations Manager /Senior Customer Relations Adviser., • Ensuring customer feedback is accurately documented on all cases., • Where required, accurately log complaints onto OSCAR. Ensure update letters are issued to customers in accordance with OSCAR tasks. Process customer refunds and compensation payments., • Respond positively and act upon feedback received from Managers or Leads in order to maintain competence in the role in accordance with the team’s training & competency scheme., • Share process and procedure improvement ideas with Managers., • Promote a consistent, high quality, customer-focused approach to business processes, ensuring that you contribute to the Consumer Duty obligations, considering these obligations in all actions and decisions that are taken, and ensure this requirement is adhered to at all times., • Understanding other departments and how your role fits into these., • Maintain knowledge by taking and passing all annual testing., • Understand the Complaints Process., • Communicate professionally to internal and external customers, • Ability to organise, prioritise and handle varied and heavy workload, • Able to work and meet deadlines, • Confident on the phone, • Problem solver, • Highly numerate, • Computer literate, • Attention to details, • High level of accuracy Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. MS02803

Job Description: A bit about us Dentsu Creative is a global creative agency network designed to unlock exponential growth for clients. We use Transformative Creativity as a differentiating, driving force to bring our capabilities together to positively impact people, businesses and society. Established in June 2022, Dentsu Creative is integrated with dentsu’s Media and CXM businesses in over 145 countries and regions, to offer Integrated Growth Solutions. Role Purpose The purpose of the role is to support the Account Director in campaign planning and client management of a variety of influencer campaigns. To lead larger more complex solutions and drive the team to deliver innovative, ambitious, integrated and ‘on-brief’ campaigns. Responsibilities • Works with Account Director to challenge client briefs, ensuring creative solutions & KPIs are achievable, • Collaborates with the Account Director on larger accounts to implement campaigns from conception to completion, • Responsible for end to end running of smaller campaigns and client management, • Liaises with third parties and builds trusted relationships with key stakeholders, • Project manages the Account Executives to deliver excellent execution of full campaigns, • Acts as a key contact for influencers at all stages of negotiations of a new project, • Delivers key creative thinking across all projects, • Acts as the ‘gatekeeper’ for quality control and the first port of call on day to day queries and questions and plan progress, • Work with Account Director on contract negotiation, liaising with legal & finance teams where needed, • Coordinates invoicing and payment process as per contract and terms agreed, • 3 years+ influencer/media experience, • Campaign experience, • Project management experience, • Commercial understanding and awareness, • Awareness of latest market trends, • Some experience of training & mentoring others, • Experience of working with and managing clients, • Managing creative content RFP processes, • Understand fee structures and commercial terms, • Proficient at analysing data and creating reports Joining Dentsu Creative, you will be part of a creative network, delivering ideas at the intersection of brand, culture, and commerce. In an age when brands are built and grown in altogether new ways we espouse humility alongside practical flexible problem solving. On your journey you will partner with inspiring people across the world and become part of a truly inclusive culture where everyone is given the opportunity to thrive and create the best work of their careers; always learning and always listening to shape ideas, create culture and change behavior. By bringing together the capabilities, experience and relationships of our collective experts, the opportunities for personal growth and development are endless. Inclusion and Diversity At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities. We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work. We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at , quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience. Location: London Brand: Dentsu Creative Time Type: Full time Contract Type: Permanent

Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview As the Head of Client Relations, you will be at the forefront of our efforts to deliver exceptional pension scheme administration services as part of our Practice Leadership Team. This outstanding opportunity allows you to lead and encourage a dedicated team of Client Executives to ensure optimal service delivery to our clients, as well as drive innovation in our product offerings, and lead campaigns supporting the strategic objectives of our clients. How you'll make an impact • Demonstration of your leadership experience in guiding and empowering the Client Relations Team to achieve service excellence across our diversified portfolio., • Working collaboratively and in partnership with your peers and both internal and external stakeholders., • Ownership of creative product development, tailoring solutions to client needs., • Leading innovative and market leading campaigns., • Commercial focus ensuring contractual profitability and identification of revenue generating opportunities. To be successful in this role, you should have: • Confirmed Team Management: A proven track record in leading and developing high-performing teams., • Pension Scheme Expertise: Demonstrable experience in pension scheme administration, ideally within a TPA environment., • Technical Foresight: Shows a deep understanding of DB and DC scheme administration and associated infrastructure., • Strategic Vision: Ability to identify, understand and support strategic client objectives., • Business Acumen: A strategic and commercial approach contributing to organic and external business growth., • Innovative Problem Solver: Bring fresh ideas and perspectives to improve our services. Why You'll Love Working With Us: • Leadership Impact: Step into this newly created role on our Practice Leadership Team, where you will contribute to the continued success as a team and organisation., • Dynamic Environment: Work with a broad range of administration solutions with efficiency and quality at the forefront of service provision., • Collaborative and Inclusive Culture: the opportunity to build positive relationships across teams and work alongside industry leaders in an encouraging and dynamic environment., • Professional Growth: Hold a critical position in the design and delivery of numerous transformation initiatives, influencing change and driving improvement across the department., • Impactful Contribution: Play a crucial role in moulding the future of pension scheme administration and meeting client needs., • Career Advancement: Grow your career with an expanding company dedicated to your professional development. If you are ready to make a meaningful impact and lead with passion, apply now to become our Head of Client Relations. Transform your career and make a difference with Arthur J. Gallagher! #LI-TM2 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

CCP are experts in Customer Operations and CX recruitment.

Critical for overseeing operations of the customer service team and operations in place for handling inquiries, complaints, and support, ensuring a positive customer experience, retention and service performance. Overseeing the customer service Japan team operations, monitoring team performance metr

JOIN OUR JOURNEY Medialab is the UK’s leading independent media agency, and one of the fastest growing in the industry. We’re a media agency that’s made differently: purpose-led, data-driven, founder-run and proudly independent. Our entrepreneurial spirit means success is rewarded and there are no limits to what you can achieve, which our employees agree with, evidenced by being a Campaign ‘Best Place to work’ for the last 5 years in a row, Campaign's Independent Agency of the Year 2024 and The Sunday Times Best Places to Work 2025. We are IPA Effectiveness accredited, an IPA People-First agency and widely awarded including a double-gold at the 2024 IPA Effectiveness Awards for our work with Laithwaites. Our independence means we can focus 100% on doing the right thing to secure success for our clients and our brilliant people. We work with a wide variety of clients including Hovis, Sharps Bedrooms, SunLife, Standard Life, Laithwaites Wine, EMMA Mattresses, Save the Children, Mind, Guide Dogs, , Alzheimer’s Society, RNLI and Clearscore. OUR VALUES • Commit to Doing the Right Thing (Act with integrity and accountability), • Help People Flourish (Invest in people), • Dig Deeper to Understand Better (Data driven curiosity) OUR COMMITMENT TO YOU Working at Medialab comes with lots of perks including all the usual things you would expect, such as a competitive salary package, pension, season ticket loans, cycle to work scheme, weekly social events and big summer / end of year parties. On top of that, we offer extra benefits, which make life at Medialab even more rewarding: • Time to Unwind – 22 days holiday (+ Christmas holiday closure), birthday & mental health day off, holiday buying scheme, flexi-hours and work abroad scheme., • Hybrid Working – Balance between home and office. We welcome requests for flexible working arrangements from the commencement of employment., • Career Growth – A meritocratic approach to progression with quarterly reviews, CPD Platinum accredited training, mentoring and leadership support., • Health & Wellbeing – Private medical insurance, health cash plan, gym discounts, wellbeing apps Mental Health First Aiders and unlimited free professional counselling., • Supporting Families – Enhanced parental leave, flexible working and life assurance., • Giving Back – Paid charity days and sustainability initiatives., • Perks & Rewards – Retail discounts, long-service trips and an unforgettable team culture. YOUR NEXT CHALLENGE You will take the lead in managing and supporting several Digital Executives, overseeing the day-to-day execution of digital campaigns, and ensuring seamless client communication. Reporting to an Account Director (Digital), you will be responsible for delivering high-quality work and driving performance across key accounts. This role is primarily focused on Display and Video, and Paid Social, but you will also have the opportunity to work across other digital channels, including Search, Programmatic, and Partnerships, offering a well-rounded and strategic approach to campaign management. This position presents a defined career trajectory, with opportunities to drive digital innovation and development across several key clients. These clients are in an exciting period of transformation, with ambitious growth plans, and this role will be instrumental in shaping their future. You’ll work on a blend of Brand and Performance campaigns, gaining exposure to both digital and offline channels and developing a deep understanding of integrated media strategies. WHAT YOU’LL BE DOING • Leading response to briefs and management of day-to-day media planning and activation for display and social strategy across your key clients., • Manage delivery of day-to-day client leadership across digital campaigns and activations, owning the end-to-end campaign set-up process, including QA, budget pacing and timely delivery of campaign reports., • Lead weekly optimisation cycles, using platform data and insight to provide recommendations to improve channel performance and deliver client outcomes., • Management of Digital Executives, ensuring delivery of best-in-class client communication and best practice digital activation., • Deliver accurate and detailed media plans and support annual planning across digital channels, including display and video and paid social channels. Including providing reasoned rationale and performance projections based on client/platform data., • Support Account Directors in building and presenting strategic recommendations to clients to help them achieve their long term objectives, whilst also continuing to raise the bar and constructively challenging media plans to drive growth for clients., • Lead the set up of tracking for digital campaigns including placing pixels. Running tests to ensure tracking is set up correctly and conversion events are accurately reported., • Support digital squad initiatives, encouraging adoption of agreed processes, ways of working and frameworks, providing guidance to Digital Executives., • Support new business development initiatives, as required. WHAT WILL YOU BRING TO THE ROLE Essential Skills • Expertise in Display, Video and Paid Social activation is crucial, including DV360 platform experience, alongside proficiency in Google Analytics and a strong understanding of measurement and tracking., • Proven ability to train and develop Account Executives, ensuring best-in-class processes and campaign performance., • Strong interpersonal and communication skills, with the ability to collaborate effectively as part of a client planning team., • Previous line management experience, with a track record of guiding and developing junior team members., • Highly numerate and able to set and monitor budgets across multiple campaigns. Nice to Have • Experience with planning tools such as TouchPoints, TGI and YouGov., • Exposure to broader digital channel planning and activation, and offline channels.

Account Manager Construction Payroll & Workforce Solutions. If you know your way around the UK construction supply chain and can talk contractor payroll like its your native language, this is your chance to join one of the markets leading players.

A dynamic and forward-thinking insurance group is seeking a Technical Accounting Manager to join its London-based finance team. Produce technical accounting papers and evaluate the financial reporting impacts of significant transactions. Strong technical knowledge of UK GAAP, US GAAP, IFRS, Lloyd's,

The On-Site Group are looking for Industrial fork lifter A16 in Hounslow TW4 on warehouse project. Based on the south coast of England, The On Site Group are a specialist recruitment consultancy supplying into the Construction, M & E, Industrial and Data Centre sectors.

LloydsPharmacy Online Doctor brings over 20 years of expertise in pioneering Digital Health, providing medical consultations online. About LloydsPharmacy Online Doctor.

Be the first point of contact for Liberty customers, delivering professional, friendly, and efficient service in-store and online.You'll handle enquiries, support services like Click & Collect, Returns, and Mail Order, and ensure a seamless customer experience.Respond to queries promptly and pro

Account Manager required for our client, a well-established fire and security group specialising in the design, installation, maintenance, and monitoring of electronic life safety and security systems.The Account Manager will be responsible for managing and developing long-term relationships with ke

Provide friendly, timely, and personalised assistance to customers in person and via email and phone addressing inquiries, resolving issues, and ensuring a positive shopping experience. Excellent communication skills with a friendly and customer-focused attitude, and the ability to effectively addre

Would you like to join a growing creative agency known for delivering innovative strategy, storytelling, and results? The agency partners with a range of exciting clients, predominantly in the B2B space, helping clients unlock the power of content and social to drive real results.This is a fantastic

Our client, an independent insurance broker, has an exciting opportunity for a Commercial Insurance Account Handler to join their team!. To cross-sell insurance and approved non-insurance products according to the demands and needs of the existing clients and where required, to secure new commercial

Multilingual Customer Consultant (German & English) Location: London, Canary Wharf (Hybrid - 80% home-based) Salary: £12. OTE) Hours: Monday-Saturday, shifts between 8:00am-8:00pm (rota supplied monthly) Contract: Full-time About the Role TeamJobs is hiring on behalf of a global client f

Governance & Committee Support Manager (12-month fixed term contract). Do you have experience supporting senior management on. Scheduling meeting dates and overseeing pattern of governance meetings working with line managers.

As Commercial Account Manager, you'll play a key role in managing and growing a portfolio of regional and multi-site group accounts across the UK, with a focus on the On Trade. Commercial Account Manager – Wine Supplier – London / The South – Up to £55,000 plus package. Commercial Account Man

DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles.

The Body Shop is committed to generating positive economic, social and environmental impact. As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. When Anita Roddick founded The Body Shop i

Customer Service Lead (Commercial Catering / Hospitality). Are you a customer service specialist with a maintenance background, looking to gain skills and hands-on experience in a range of different sectors including electrical, mechanical engineering, and plumbing?. You will be customer facing and

We are excited to be recruiting a specialist Middle East sales consultant to join our team, a position which offers excellent prospects within our award-winning tour operator.Our key requirements are a passion for, and knowledge of the Middle East (Egypt , Jordan , Oman , Morocco).This position is a

As the Customer Team Leader, you will ensure the Hub contact centre operations delivers the required performance, delivering a great customer contact experience through a variety of customer contact channels which might be; Phone, Email, Video, Social, Correspondence. Youll drive excellent service s

About the Role One of my local government clients is seeking an experienced and proactive Executive Support Manager to provide high-impact support to our Executive Director for Environment & Communities and the Departmental Management Team (DMT).

Our client, a professional services firm, are looking to expand their Reward Advisory team and are looking to bring in a Reward Director to join their busy team based in London (hybrid). The Reward Director will work with their clients to assist them in creating new reward ideas specific to their bu

Managing Consultant - Customer Strategy and Transformation. Lorien’s Client, a market leading Consultancy firm are currently seeking a Senior Manager / Managing Consultant to join their Customer Strategy and Transformation team focused on strategic customer innovation at product level & ch

Evolve is proud to be partnering with a market-leading aesthetics organisation who are looking for a driven and dynamic Account Manager to join their growing team.This is an exciting opportunity to represent a highly respected portfolio, where you’ll take ownership of building strong customer

Are you fluent in French and ideally other European languages as well as English? Looking for a customer service role around the Watford area, hybrid with 5-6 days a month in the office? Then this is the ideal opportunity working for a Global household name and market leader.Job Summary: To be re

Customer Service Lead (Commercial Catering / Hospitality) £30,000 - £35,000 + Training + Progression + Company Vehicle + Small Patch + VISA Sponsorship North London Are you a customer service specialist with a maintenance background, looking to gain skills and hands-on experience i

Applications Support Manager (. They’re looking for an Applications Support Manager who will be responsible for managing and supporting a portfolio of business applications and technology solutions.

To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and Dutch. You will handle communications from customers enquiries, Updating customer details (address, payment methods), The Multilingual Consultant will report

For anymore information, please contact Jade at Social Care Locums. We are currently looking for Personal Advisors and Youth Workers to work within Local Authority Childrens/Leaving Care Teams.

French Speaking Account Manager Travel & Events. Fluent in French and English? Experienced in sales and account management?.

At Be A Bear, we believe that every business needs a strong fan base to succeed.We treat every brand like it's a media owner and help them build their audience using owned, paid, and earned channels.With a focus on audience, we work with prominent brands such as BET International, Red Bull BC One, M

Creating bespoke tailor-made itineraries to the Far East Asia with a main focus on Japan. Do you have experience in building tailor-made trips to the Far East Asia?. Have you travelled the Far East Asia region extensively?.

Join Our Team as a Customer Service Administrator! Do you thrive in a fast-paced environment and enjoy multitasking? If so, we invite you to apply for the Customer Service Administrator position at our client's dynamic organisation! What You'll Do: As a key member of the team, you will be

We are recruiting for a permanent Customer Service Advisor to speak both German and English.Hybrid for London office* Main Purpose of role: Responding to English and German emails, answering English and German calls, Dealing with customer quires on our system and translating replies from English

Are you passionate about helping clients thrive? Love working in a fast-paced, people-focused environment? This could be your next big move! 📍 Location: Borough & Remote (just 2 mins from Borough Station) 📄 Contract: Temporary (with potential to go permanent) 💰 Rate: &poun

Application Support Manager - Investment Banking - London / Hybrid. Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Manag

Location: Hybrid (Canary Wharf, London) Salary: £12.Uncapped Commission (OTE £5,000/year) Hours: Full-time, 37.Reports to: Team Manager Progression Opportunities: Social Media, Training, Quality Support Executive, Team Manager ✈️ Join Our Travel Team! We're seeking a p

Customer Service Representative.Watford, Hertfordshire (On Site).Starting £25,500/annum to £26,500/annum (after 3 months' probation period) Plus Uncapped Bonus.We are seeking a proactive individual to join us as a Customer Service Representative.Your primary role will be to engage with Canadian cl

Commerce brands to help them maximise their retail media and marketplace advertising performance.

We are seeking a highly experienced Strategic Account Manager who possesses a demonstrated ability to lead and drive substantial revenue growth within high-value accounts. Drive the strategic direction and growth of strategic accounts, ensuring accountability for achieving ambitious sales targets an

Named Account Manager - Logistics, Manufacturing, and Oil & Gas. Build and execute strategic account and business plans for current clients and new business opportunities. Logistics, Manufacturing, and Oil & Gas.

We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Senior OOH Media Manager. Demonstrable success in a media planning environment, including experience at Account Executive level.

Our client is a highly acquisitive PE backed business based in central Reading who is seeking to hire a Technical Accounting Manager The role will suit a first or second move from practice and someone who is 18/36 months post ACA/ACCA qualification. The role role will offer someone great visibility

Agency : Havas London Job Description : Account Manager - Havas London. To be considered for this role, we need to you to have recent experience at AM or AE level working on big, integrated, multi-market brand platform, within a creative agency. The creative ambition is high, and we need to know you'll be able to be part of upholding and building on that. Overview Havas London is a full-service advertising agency with innovation and meaningful creativity at its core. Our mission is simple: to be the world’s best at creating meaningful connections through creativity, technology and innovation. We are the most integrated group in our sector, with creative and media teams under one roof in the Havas Villages—designed to unlock collaboration and powerful, end-to-end thinking. Our unique model is built around one P&L, one shared mission, and a spirit of radical collaboration across borders and disciplines. We operate like the world’s smallest big network—agile, entrepreneurial, and driven by a culture of accountability and creativity. The Role As Account Manager, you’ll be the go-to person for the day-to-day running of a dynamic FMCG account. From campaign planning to flawless delivery, you’ll be trusted to keep things moving, guide clients through the process, and unlock opportunities for truly impactful work. You'll also play a crucial role in shaping creative output, deepening client partnerships, and developing the next generation of talent around you. Key Responsibilities Account Management • Serve as a key contact between client and agency, cultivating trust and confidence in every interaction., • Own the day-to-day delivery of projects, managing timelines, budgets, and expectations with care and precision., • Lead integrated campaign development across departments, ensuring seamless collaboration from brief to execution., • Understand and guide clients through creative and production processes, making sure work is delivered to the highest standard., • Spot issues before they escalate, propose solutions, and know when to bring in senior support., • Begin mentoring junior team members, supporting their development and career growth. Strategic Smarts • Understand your client’s business inside and out and use that knowledge to guide decisions and push work forward., • Apply insights, data, and results to tell compelling stories that sell great creative., • Evaluate options objectively and help clients make informed, strategic choices., • Stay close to the work’s effectiveness. How it’s performing, what it’s achieving, and how it can improve. Creative Contribution • Be a passionate advocate for great creative., • Bring industry examples and inspiration to the table, encouraging bold thinking., • Provide smart, constructive feedback that helps shape ideas in line with the brief and the brand’s ambitions. Commercial & Financial Ownership • Run your projects like a business—always across estimates, billing, and budget tracking., • Understand client fees and scopes and help ensure account profitability., • Confidently discuss the financial health of the account with both internal teams and the client., • Lead finance meetings, tracking spend and forecasting with accuracy and transparency. What You’ll Get You’ll be working on a brand that moves fast, pushes for the best creative ideas, and has real intention for real impact in the world. This is an exciting role, and you’ll be at the heart of behaviour-changing campaigns for everyday products. You’ll work with ambitious clients who believe in brave creativity, and rely on you to help them make it happen. You'll build the kind of partnership where you’re trusted to push back, ask smart questions, and shape the future of their brand. You’ll also be surrounded by a tight-knit, collaborative team that champions each other and the work. You'll grow fast, think big, and do the kind of work that’s meaningful and career defining! Contract Type : Permanent Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.

More than you expected The UK member firms of Grant Thornton are part of global network of independent audit, tax and advisory firms, made up of some 76,000 in over 150 countries. We're a team of independent thinkers who put quality, inclusion and integrity first. All around the world we bring a different experience to our clients. A better experience. One that delivers the expertise they need in a way that goes beyond. Personal, proactive, and agile. That's Grant Thornton. Job Description: Background We are looking for a motivated and enthusiastic individual to join our successful Public Sector team in what is an exciting and innovative role. In the role you would have the opportunity to work across our Public Sector Financial Reporting team and our Public Sector Financial Reporting and Accounting Support team. Our successful Public Sector Financial Reporting team provides training, guidance, technical assistance and quality assurance to support the UK’s largest public sector external audit practice to deliver high quality audits which provide assurance to the public and wider stakeholders and add value to the public sector organisations we work with. Our growing Public Sector Financial Reporting and Accounting Support service provides direct support to non-audit finance teams with challenges that they face in relation to technical accounting, financial reporting and wider finance function support. We recognise the challenges faced by many of the public sector finance teams as they try to balance financial stability whilst dealing with increased complexity, regulatory and accounting changes, placing pressure on capacity and capacity within teams. Through the above service we aim to provide specialist support to these organisations. This innovative role gives the successful candidate the opportunity to utilise their financial reporting and accounting knowledge to directly support audit teams deliver quality audits and also directly support public sector organisations with the challenges that they face. Why Grant Thornton Our Financial Reporting and Financial Reporting and Accounting Support teams sit within the Public Sector Audit and Assurance practice. Our UK audit practice is built of over 2,300 people working across 24 locations, led by Wendy Russell and supported by 50 audit partners. We’re really proud of the strong position our audit practice is in from a wellbeing, resource and quality perspective, the latter of which is shown through our recent positive AQR results. Every day our teams help people in businesses and communities to do what is right and achieve their goals. Our tailored and responsive approach provides the expertise our clients need, enabling them to grow and make the right decisions about their future. Our Public Sector Audit team of over 470 people works with some of the country’s largest NHS Trusts, Local Authorities and Public Sector bodies. Our financial reporting teams expand the work that we do from an assurance perspective beyond audit, building on the reputation and profile the firm has from its audit service, thought leadership and insight. Our size and culture allows us to give you more opportunities within your career. You will have more responsibility for client outputs and more variety in the work you take on and the clients you work with, from NHS to Local Government. You can develop your career in a way that works for you, and the firm, and we’ll support you with development programmes and opportunities along the way. Life is about more than work The things you do, and the people you’re with outside of work matter, that’s why we’re happy to look at flexible working options for all our roles, whether that’s reduced or condensed hours, job shares, we’ll always do our best to keep your work and life in balance. Everyone in the firm is encouraged to work in a hybrid way, want to go for a run at 3pm, or collect children from school? That’s fine with us if it fits with your client work. Our framework for how we work underpins our approach, giving us all the confidence to make decisions that work for us, and our teams. Knowing we’re right for you Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people, we never settle for what is easy, we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential. Our open and accessible culture means you’ll interact with leaders who are interested in you and everything you bring to our firm. We value the things that set you apart.. That’s why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work. A look into the role The role as a manager working across our Public Sector Financial Reporting (FR) and Public Sector Financial Reporting and Accounting Support (FRAS) teams will provide you with the opportunity to support the quality of audits and support clients directly with some of the major challenges they face. FR • critically review draft public sector financial statements to support audit teams and manage risk, • draft responses, and act as consultee, on complex or unique financial reporting queries, • lead on the drafting of internal guidance and training materials, • present, or support presenters, at both internal and external events, • contribute to the firm’s responses to technical consultations, • keep up to date with current professional debates, • build and maintain strong working relationships with our audit teams, • be responsible for a number of non-audit clients;, • use problem solving skills to work with clients to solve complex technical matters. This could include, for example: specific accounting issues, implementation of new standards, financial reporting review and creation and financial management/ governance., • take opportunities for wider team responsibilities through training and pitching new projects, • oversee and develop your team to the highest standard, • build and maintain a strong working relationship with your team and our clients Joining us as a manager, the minimum criteria you will need is: • Professional Accounting qualification (CIPFA, ACA, ICAS, CA or ACCA), • Post qualification experience either in the delivery of External Audit to Local Authorities and Health bodies or from within a Local Government or Health finance function, • Excellent grasp of IFRS accounting standards and their implementation in the public sector to respond to client accounting queries., • Excellent knowledge of financial reporting in the public sector., • Project management experience The impact you can make here will go far beyond your day job. From secondments, to fundraising for local charities, or investing in entrepreneurs in the developing world, you’ll be giving back to society. It’s that drive to do the right thing that runs through our every move, grounded in our firm’s values – purposefully driven, actively curious and candid but kind. We’re looking for people who want to contribute, spark fresh ideas and go beyond expectations. People who want to be able to proudly do what’s right, for the firm, our clients, our people and themselves. It’s how it should be.