Customer Service jobs in Urmston - Page 10Create job alerts

Uphold Dignity's standards of professionalism, care, and service. We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. As part of the Dignity Group, we also operate Farewill, the country's most

We're currently looking for Customer Service Executives to create an outstanding customer experience in our Motorstore in Warrington and help customers get excited about our products. This will be a great fit for a customer service superstar who is full of bright ideas about how t. At Arnold Clark y

Complaints and Feedback Manager. RBH currently have an opportunity for an experiencedComplaints and Feedback Manager to join their Customer Experience team. We are looking for someone who is tenacious and likes to find resolutions for our customers to help us listen, learn and act on feedback.

We're looking for a Hotel Night Manager to oversee smooth overnight operations. You'll be the main point of contact for guests, ensure excellent service, manage night staff, handle check-ins/outs, and maintain safety and security throughout the hotel.

Bids & Account Management - Public Sector.Executive-Level | Revenue Ownership.Office attendance minimum 1 day per fortnight (increasing to a maximum of 1 day per week from Spring 2026) Warrington.Occasional UK travel may be required (expenses paid).

Client Engagement Manager with direct experience in Utilities or Regulatory environments. Own and develop a strategic account within a regulator or utilities organisation. Utilities or Regulatory organisations.

Regulated Complaints & FOS Manager, you’ll take ownership of all FCA-regulated and Financial Ombudsman Service (FOS) complaints, ensuring they are handled fairly, consistently and in full compliance with FCA DISP requirements. Regulated Complaints & FOS Manager. Supporting and overseeing the end-t

What you'll be doing: Emergency Call Handler / Incident Response Specialist Providing real-time guidance during complex and unusual incidents Supporting vehicles through restricted routes, obstructions and unexpected scenarios Monitoring behaviour and stepping in where safety could be compromised Ma

What you'll be doing: Emergency Call Handler / Incident Response Specialist Providing real-time guidance during complex and unusual incidents Supporting vehicles through restricted routes, obstructions and unexpected scenarios Monitoring behaviour and stepping in where safety could be compromised Ma

Role: Customer Retentions Advisor Location: Altrincham (hybrid working 2/3 days per week in office) Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm Salary: £25,000 + bonus + great benefits This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Hybrid working at their Altrincham office. Do you have proven experience in a customer-facing, sales or retention role? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction? The Role of a Customer Retentions Advisor Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business. Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company. Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty. Target Driven: Achieve and exceed individual and team retention targets. Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads. What We Are Looking For Experience: Proven experience in a customer-facing, sales, or retention for the Customer Retentions Advisor role. Skills: Strong negotiation and communication skills with the ability to empathize and build rapport. Mindset: Resilient, target-driven, and proactive, with a solutions-oriented approach to problem-solving. Technical Skills: Proficient with CRM systems and MS Office. Key Requirements of the Customer Retentions Advisor High-Volume Calls: Experience handling high volumes of inbound/outbound calls. Proactive Retention: Focusing on identifying at-risk customers early. Compliance & Quality Assurance: Experience working within regulated environments Hybrid Working: This role offer hybrid working. Targets: Emphasis on hitting KPIs for revenue protection. Please follow the link to apply for this Customer Retentions role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Joinour Alliances Team The Alliances team at Softcat drives strategic vendor success with sharp focus and collaborative expertise. They're the architects of our vendor strategy, working seamlessly across functions to ensure we have the right alignments to the right vendors to support our technology proposition. Working diligently with our vendors they will ensure that we have the right strategic vision that aligns to our own goals and objective, reviewing market opportunities and innovating to ensure Softcat, alongside our vendors stay as market leaders. Success. The Softcat Way. It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses.We help customers to use technology to succeed, by putting our employees first.We've reached the £1 billion+ parevenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even biggerplans for the future. So, if you share our drive and ambition, get ready to achieve more from your career. Driving innovation and insight across our Vendors portfolio As a Product and Services Executive, you will be aligned to Adobe, Samsung and Surface, maintaining up-to-date knowledge of their products and services. You'llarticulate the value of these technologies to internal teams and customers, stay current with required sales and technical certifications, and collaborate across the business to support customer needs while ensuring the core vendor propositions are delivered effectively. As a Product & Services Executive, you'll beresponsible for: Maintaining comprehensive, up-to-date knowledge of Adobe, Samsung and Surface technologies, including key trends and developments Leading salesand marketing initiatives by confidently demonstrating and articulating the value of each vendor's products to internal teams and customers Achieving and continuously updating required sales and technical certifications to ensure strong technical proficiency Managing effective internal and external relationships, collaborating with vendors and Softcat teams to identify opportunities and whitespace Analysing market trends and customer needs to uncover new opportunities and support tailored customer solutions Delivering training, demonstrations and content that enable sales teams to confidently promote Adobe, Samsung and Surface technologies We'd love you to have Knowledge and understanding of Adobe, Samsung and Surface technologies, with a willingness to continue learning Strong andsupportive relationship-building skills, with the ability to work positively across teams Ability to obtain and maintain relevant sales and technical certifications, with openness to ongoing development Acollaborative, proactive mindset, contributing to an inclusive and team-focused environment Attention to detail and theability to prioritise tasks effectively to support both colleagues and customers Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working 3 days in the office and 2 days w orking from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Anyinformation you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/ TPBN1_UKTJ

About Us CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Host to join our team in Manchester! This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organization's success. The Role Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, storytelling & building tours, meal orders, guest & administrative support (preparation of meeting materials), and other services as needed. Coordinates catering for meeting and events. Maintains neat appearance reception area, conference rooms café and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Job Details Monday to Friday 8am - 4pm Progression & upskilling for the right candidate! Desired Skills & Experience Good customer service experience Knowledge of Microsoft Office Experience in a high profile environment For any questions please email or apply now! EQUAL OPPORTUNITIES We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age

Change and Improvement Graduate Salary 24,088 - Pay award pending (01/04/2026) Location Manchester, Didsbury Closing Date - Thursday 30th April Assessment Day - Late May 2026 Final Stage Interview - June 2026 Role Overview To support the Change and Improvement team as they help the organisation improves its services to customers and ways of working for colleagues. You’ll be helping with service improvement and process management activity and embedding this approach across the organisation. What you’ll be doing as a Change and Improvement Graduate at Great Places Assist the Change and Improvement team with process improvement activity, including support with process mapping workshops, championing good process design and embedding management through process across the organisation Supporting with administration of the Knowledge Bank, our central repository for all process, policy and strategy documents, including responding to enquiries, uploading documents and updating key data to ensure it is well maintained Assist the Change and Improvement team with completing process management documents, e.g. process stress tests and process RACI (Responsible, Accountable, Consult and Inform) documents Review and maintenance of process management documentation, including updating the business wide process catalogue and ensuring accurate record keeping at all times Support delivery of continuous improvement (CI) activity, via Service Excellence Groups, as part of a wider CI network involving the new graduate cohort, following the Great Places Improvement Delivery Approach and Change Management Approach to help the organisation improve it’s services to customers and to improve processes and ways of working for colleagues General admin support to the C&I Team and maintenance of core documentation including methodology and tools What we are looking for A professionally curious, inquisitive and assertive individual who is not afraid to challenge the status quo A good problem solver with good investigatory skills and who is comfortable with ambiguity Someone who wants to build a career with purpose and is motivated by continuous improvement A team player who brings a positive, helpful attitude Someone open to learning and developing their skills and experience A good listener who seeks to understand and takes pride in detail and follow-through Someone who is motivated by improving people’s lives What you’ll need…. A minimum 2:2 ideally within a relevant subject area, or an interest in this subject area within the last 3 years A clean UK driving licence and access to a car is required Excellent written and verbal communication skills Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time Demonstrate aptitude for problem solving and creative thinking when approaching tasks Keen eye for detail and good organisational skills Experience of working in a customer focused environment, with a proven ability of delivering customer service Competent level of ICT skills including the full range of Microsoft applications Commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing Commitment to work in partnership with others for the benefit of Great Places Commitment to completing all parts of the training programme Ability to work flexibly How we support you and your career at Great Places…. A fully accredited apprenticeship/ qualification plus additional short qualifications to aid in your development Full equipment to help you perform best at your role Dedicated time each week for studying and learning Mentorship and line management from senior professionals A warm, inclusive team where your ideas and growth matter Opportunities to shadow across the business and contribute to the social housing sector Access to our Growing Greatness talent programme including workshops, networks, and development activities Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress

Ideas | People | Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons BDO's Corporate Tax practice sits at the heart of our Tax function and plays an important role in the wider business. Our team works collaboratively with others across BDO, offering clients in the UK and overseas expert advice and solutions that help them overcome their challenges. If you're looking for exposure and the chance to make an impact, you're looking in the right place Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. We are looking for someone with; An in depth, up to date, knowledge of taxation with specialist knowledge and the ability to deal with complex tax issues. Experience of dealing with all matters relating to the management of a portfolio of clients. Experience of managing a portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Ability to provide Tax compliance and advisory services to a wide range of clients using resource from a shared service team or via technology tools. An understanding of potential risks to the Firm in relation to the Firm's quality control procedures Experience of leading complex projects. Educated to degree level and/or CTA and/or ACA qualified or equivalent You'll also be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. TPBN1_UKTJ

IT Sales: Account Manager - Local Government/Housing SAAS Location: North West (Hybrid) Salary: £45k-£65k BASIC, £70k-£100k OTE uncapped + Excellent Benefits Ref: 1670041 Role: With further growth/investment, one of the key and ever evolving providers of software solutions to the public sector especially into local government and social housing is looking to add to its high performing sales team. It is looking to hire an account manager to sell additional SAAS solutions and manage the full commercial relationship of a small number of existing accounts within England across the local government and social housing sectors. Candidates need to be driven, have a high EQ and strong rapport building skills to develop customer relationships. Must have a proven track record in selling SAAS solutions to existing customers within the public sector, specifically local government and social housing. This role will favour candidates who are well versed in solution selling and working at a fast pace. Our client is currently going through an exciting time so if you want to be part of an established player in their marketplace with some fantastic 'referenceability' then please apply ASAP! Required: • Proven track record of account management/development * Experience selling SAAS/software solutions * Public sector sales experience * Excellent at building rapport and relationships * A minimum of 3+ years software sales experience Beneficial: • Degree educated * Sold into local government and social housing * A stable career record To apply: Please note: • All candidates must be eligible to work and live in the UK. * Please do not apply unless you have the required experience. * All applications without the required experience will be unsuccessful. Reimin Reid We specialise in the placement of SaaS Sales Professionals. If you are looking for a new role and sell software and/or IT solutions and services, we would love to talk to you. Especially if you are currently holding/or have held the following positions: • Business/Sales Development Representative * Account Executive/Sales Executive/Senior Sales Executive * Account Manager/Account Director * Business Development Executive/Manager * Partner/Channel/Alliance Manager * Pre-Sales/Customer Success Manager * Sales Manager/Sales Director/VP Sales/CRO etc.

Role: Customer Insight & CX Analyst Salary: Up to £40,000 DOE + benefits Term: Permanent Location: Altrincham 2 days per week hybrid working Hours: Mon-Fri This is a great opportunity for an experienced Customer Insight & CX Analyst to join my contact centre clients growing team. Hybrid working out of one of their offices in Altrincham. PLEASE ONLY APPLY FOR THIS ROLE IF YOU HAVE EXPERIENCE IN CONTACT CENTRE INSIGHT ANALYTICS. Do you have a passion for Customer Excellence? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer Insight & CX Analyst gathers and interprets data on customer satisfaction for their business. As a customer Insight Analyst, your job duties include conducting insight to collect client feedback, analysing data, and creating reports for the company management team. Liasing with your stakeholders to grown and maintain strong relationships. The Customer Insight & Speech Analyst role duties include: Gathering data Analysing data Identifying pain points Troubleshooting Creating reports and dashboards Presenting insights Making recommendations Collaborating with cross-functional contact centre teams Supporting CX initiatives Monitoring effectiveness Continuous Improvement Exploring new data sources Refining analysis methods The Customer Insight & CX Analyst acts as a bridge between customer data and business decision-making, ensuring that customer needs and preferences are at the forefront of business strategies. Experience working with SQL, Excel and PowerBI is essential for this role. Please follow the link to apply for this Customer Insight & CX Analyst role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

This role is based in the Altrincham office, please check that you can commute to Altrincham in advance of application. We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound & outbound calls. The role will deal with a wide range of customer issues. Cactus Search are currently in partnership with an amazing client who are offering you the following: Salary - £25k + Monthly bonuses Must have at least 6 months Contact centre experience Key Responsibilities: Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems Manage all direct customer Interactions Handle and respond efficiently to all general and order specific direct customer enquiries Support customers with order status updates and delivery tracking queries Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management Manage customer complaints and escalate it to the right stakeholders to support resolutions Provide feedback on the efficiency of the customer service process and areas of improvement Key Skills Required: Previous experience within a Customer Service position is essential Knowledge of CRM systems A self-motivated, passionate, and enthusiastic approach to work Outstanding verbal communication skills Professional and empathetic approach to resolving issues Decent I.T skills Excellent time management Please apply or email (url removed) for more info

Are you an experienced Corporate Account Manager, currently working for a Business Travel Company but looking for a new challenge? Are you looking to bring your extensive experience to a leading independent Travel Management Company to help with their expansion? This is a fantastic opportunity for you to move into a role where you can progress and further your career. My client is seeking someone with the ability to provide their clients with a service, overseeing all aspects of their travel business as well their annual spend. They are offering an exceptional basic with excellent benefits! Key Responsibilities: Acting as the primary contact, developing and maintaining client relationships Working closely with departmental managers and their teams, ensuring the best practices are followed at all times. Liaising with clients, identifying travel needs as well as defining policies and procedures. Implementing and delivering effective Demand Management solutions. Organising and attending client meetings as required. Initiating weekly contact with key clients. Providing benchmarking and MI reports for clients as well as providing suggestions with regards to travel policies where required. Assisting in supplier negotiation and delivery of supplier programs Communicating product news and industry developments to clients and key Managers either via the website or by newsletter. Ongoing maintenance and updating of CRM databases as required. Involvement with tender writing and client presentations for new businessSkills Required: Excellent communication and presentation skills both written and oral Highest levels of customer care Thorough knowledge of the corporate travel industry and proven track record in Account Management. Fluent English (spoken and written), additional European languages would advantageous Good GDS knowledge as well as on-line tools Microsoft Office suite & MI reporting tools Outgoing personality yet approachable with the ability to show empathyBenefits: Remote working Great company perks Competitive package Discounted travel/airfaresInterested? Please call Gemma on (phone number removed) or email me - or click on APPLY NOW

Job Title: Customer Service Administrator (Logistics) Location: Trafford Park, Manchester Shift Pattern: 4 on 4 off 2 Days: 7:00 AM – 7:00 PM 2 Nights: 7:00 PM – 7:00 AMSalary: £26,000 – £30,000 per annum Contract Type: Permanent About the Role: We are currently recruiting for a Customer Service Administrator to join a major logistics operation. This is a key role within the operation, acting as the link between customers, warehouse teams, and transport, ensuring a high level of service is delivered at all times. Working in a fast-paced environment, you will manage customer enquiries, coordinate operational activity, and ensure all administrative processes are completed accurately and efficiently. Key Responsibilities: Liaise with operational teams to ensure inbound and outbound activities align with warehouse and transport plans Ensure all allocated stock is accurate and matches customer orders Provide updates to management on operational progress (intake, allocation, picking, dispatch) Ensure all documentation is completed, tracked, and returned within client requirements Investigate and resolve customer queries in a timely and professional manner Maintain accurate records and ensure compliance with Standard Operating Procedures (SOPs) Support general administrative duties across the operation Work towards and maintain Key Performance Indicators (KPIs) Use warehouse systems such as WMS and SAP Support other team members and provide cover where required Contribute to the smooth and efficient running of the warehouse operationRequirements: Previous experience in a customer service or administrative role within a logistics/warehouse environment preferred Strong communication and organisational skills Ability to work a rotating day and night shift pattern (4 on 4 off) Excellent attention to detail and problem-solving ability Experience with WMS/SAP systems is advantageous Flexible, reliable, and a strong team playerWhat We Offer: Permanent, full-time position Salary between £26,000 – £30,000 Structured 4 on 4 off shift pattern Opportunity to work for a leading global logistics provider Supportive and collaborative team environmentIf you’re looking for a long-term career in logistics customer service, apply now and be part of a dynamic and growing operation. Click Apply or call (phone number removed)

Are you looking for a busy, patient-focused telephone role where you can make a real difference? Were working with a healthcare provider experiencing a significant influx of work and looking for committed Customer Service Advisors to join their team on a temporary basis until the end of April. As a Customer Service Advisor, you'll be stepping in to support patient bookings, pre-assessments, and general enquiries during a particularly busy period. What will you be doing as a Customer Service Advisor? Handling inbound and outbound calls Supporting patients with queries, including appointment locations, cancellations, and rescheduling Booking patient appointment slots into the system Calling patients who have booked directly to complete telephone pre-assessment checks Completing non-clinical pre-assessments with patients over the phone General administrative tasks Discharging patients post-surgery (post-op admin) Supporting day-to-day tasks across the team during a high-demand period This role exists due to a large increase in workload, system changes, and ongoing permanent recruitment - meaning you'll be helping the team stay on track through a very busy period We would LOVE to hear from you if you have the following skills and experience: Whether you've worked as a Call Centre Advisor, Contact Centre Agent, Patient Coordinator, Administrator, or any other telephone-based role, we want to hear from you! Were looking for someone with: Previous telephone-based experience (essential) Strong communication skills and the ability to handle patient queries with empathy Good MS Office ability and ability to pick up new systems quickly The ability to commit to the booking until the end of May Reliability - someone not planning time away, and able to work shifts between Christmas and New Year Previous healthcare background, medical or NHS experience could be an advantage but is not essential DBS or NHS card could be an advantage but not essential What will you get in return for your work as a Customer Service Advisor? £12.71 per hour, weekly paid on a timesheet basis Full time working shifts of 8am-4pm, 10am-6pm, or 11am-7pm (the late is only 1 day per week) Full training provided Opportunity to support NHS patients in a meaningful, rewarding role Potential to apply for permanent opportunities as the team is recruiting (temps are welcome to apply, but no guarantee of permanent placement) Friendly team environment Based close to major motorway and public transport links in Didsbury / Chorlton area Length of Booking is until end of May This is a temporary role to cover an influx of work whilst the permanent team is being recruited Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database

Our client, a national manufacturing company, is actively seeking a proactive, dedicated and commercially driven National Account Manager to lead and grow strategic customer relationships across the UK capital equipment market. This is a high‑visibility role responsible for delivering revenue growth, shaping long‑term account strategies, and securing major capital sales opportunities with key national customers. Acting as the primary commercial partner for high‑value accounts, driving solution‑led sales, negotiating complex contracts, and ensuring exceptional customer experience throughout the full capital sales lifecycle. Reporting to the Sales Manager, duties to include: • Own and develop a portfolio of national accounts within the capital equipment sector., • Build multi‑level relationships across procurement, operations, and senior leadership., • Develop and execute annual account plans aligned to revenue, margin, and growth targets., • Lead the full sales cycle for capital equipment solutions, from scoping to close., • Deliver compelling value propositions, ROI models, and technical demonstrations., • Manage tender responses, pricing proposals, and contract negotiations., • Forecast accurately and maintain strong pipeline discipline., • Monitor account performance, identifying risks, opportunities, and corrective actions., • Collaborate with finance, service, and operations to ensure profitable delivery., • Work closely with technical, engineering, and product teams to shape customer solutions., • Support marketing with customer insights to drive targeted campaigns and product positioning., • Represent the business at industry events, exhibitions, and customer presentations. As an ideal candidate you will have proven experience in capital equipment sales or high‑value technical solutions with a strong track record managing national or strategic accounts together with confidence in negotiation and experience handling complex commercial agreements. You will also possess a strong analytical mindset with the ability to interpret data and build business cases and be self‑motivated, results‑driven, and comfortable working autonomously. As this is a fully remote role a current UK driving licence is essential. This is a fantastic opportunity of a career within a forward thinking, dynamic work environment with a competitive remuneration package, bonus, commission pay and benefits including car allowance and amazing career prospects

Customer Service Advisor Certain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Wythenshawe, Manchester. The role is on a permanent basis. £25,500 (Maternity cover fixed term contract) The Role: As a Customer Service Advisor, you’ll deliver office-based after-sales support to customers. Working within a dynamic team, you’ll play a key role in enhancing the customer experience and supporting business performance through efficient process management and proactive service delivery. Key Responsibilities: Deliver first-line after-sales support to trade and customers via phone and email. Accurately process orders for accessories and point-of-sale items. Maintain detailed records of all complaints, ensuring timely and effective resolution. Manage and update in-house systems Provide general administrative support Assist with warehouse operations, including picking, packing, posting and dispatching goods to customers. Process inbound deliveries, check stock, and ensure all items are booked in and stored correctly. Handle customer returns and ensure accurate processing within SAP. Source and maintain general office supplies and stationery. Hybrid role (3 days a week in office) Core hours are 8.15am to 5.00pm Monday to Thursday and 8.30am to 4.00pm on a Friday, 37.5 weeks a week Start Date ASAP in April 2026 The individual We’re looking for people who have: Proven experience in a customer service or complaints-handling environment. Skilled in coordinating effectively between consumers, suppliers and internal/external stakeholders. Capable of managing multiple tasks with accuracy, efficiency and professionalism. Experience using business systems or similar platforms is advantageous. Excellent written and verbal communication skills. Strong IT proficiency, including word processing, spreadsheets, and CRM systems. Quick to identify and resolve issues, escalating appropriately when required. Able to remain calm, professional and empathetic in challenging situations. Highly organised with a strong focus on meeting deadlines and delivering results. Demonstrates ownership, attention to detail and a commitment to accuracy. Balances empathy with sound business judgement to achieve effective outcomes. Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Deployment Manager – Altrincham Salary: £37,000 – £39,000 | Hours: Full-Time, Monday to Friday 09:00 – 17:30 We are working on behalf of our client, a leading global technology company specialising in digital transformation solutions for the retail industry. They are seeking a Deployment Manager to join their UK operations team based in Altrincham. This is a fantastic opportunity to lead and coordinate multiple store deployment projects, ensuring that high-profile clients experience seamless, on-time rollouts across the UK. Role Overview As Deployment Manager, you will oversee and coordinate several client deployment plans, typically involving 50–500 sites over several months. You will act as the primary point of contact for clients, internal teams, and external partners, ensuring every installation is completed on schedule and to the highest standard. You will manage a portfolio of projects, balancing multiple priorities while maintaining excellent communication with stakeholders and supporting the wider operational team. Your organisational skills, leadership, and customer-focused approach will be critical to your success. Key Responsibilities Lead and manage multiple deployment projects, ensuring all client expectations and deadlines are met. Serve as the main point of contact for internal and external stakeholders regarding deployments. Oversee installation sign-off reports to maintain quality standards. Facilitate the smooth transition from project pilots to full operational deployment. Liaise with internal teams (finance, operations, project) to manage resources, stock forecasts, and billing. Provide regular updates and reports to senior management on deployment progress. Identify opportunities for process improvements and escalate issues as required. Maintain a high level of customer service while managing multiple client requests. Essential Skills Strong leadership and organisational skills with excellent attention to detail. Proven experience managing multiple client deployments or projects. Excellent written and verbal communication skills. Calm under pressure, able to reprioritise quickly when needed. Proficient in Excel for tracking, reporting, and managing schedules. Ability to work independently while supporting a team environment. Desirable Skills Advanced Excel skills (VLOOKUPs, IF statements). Experience liaising with finance teams (Purchase Orders, Invoicing, PMOs). Knowledge of IT hardware and software, including POS/EPOS systems. Experience in retail deployments or technology businesses. Comfortable working in evolving or start-up environments. If you are an organised, proactive, and client-focused professional with a passion for technology deployments, this role offers the chance to make a tangible impact on high-profile projects across the UK. Location: Altrincham | Salary: £37,000 – £39,000 | Hours: Monday – Friday, 09:00 – 17:30

Customer Service Representative Irlam (M44) up to £27,500 Location: Irlam (M44) Job Type: Permanent Full-time Salary: Up to £27,500 DOE + 10% Bonus A leading global organisation is seeking an experienced and proactive Customer Service Administrator to join their team. This role offers the opportunity to provide excellent customer support while contributing to a fast-paced, international environment. Key Responsibilities • Acting as a primary point of contact for customer enquiries via phone and email, providing timely and accurate information, • Handling customer queries professionally and courteously, • Liaising with internal teams to resolve customer issues and support the successful completion of customer requests, • Proactively monitor open requests or orders and follow up to ensure commitments are met, • Keeping customers informed of progress, delays, or changes in a clear and timely manner, • Maintaining accurate records within internal systems and ensure data integrity, • Supporting order processing, returns, replacements, and general post-sales enquiries, • Assisting with basic export documentation and international order coordination, • Provide support and cover for colleagues during periods of absence or high workload, • Contribute to continuous improvement of customer service processes and practice Skills & Experience • Previous experience in a customer service or administrative role – essential, • Strong verbal and written communication skills with a confident telephone manner, • Customer‑focused, with a passion to deliver an excellent customer service, • Ability to prioritise tasks, • Strong organisational skills and attention to detail, • Confident using Microsoft Office applications (Outlook, Word, Excel), Salesforce or an equivalent CRM system and internal ERP systems For further information about this opportunity please call Maddie or Abbie at Forrest Recruitment for a confidential discussion – (phone number removed). Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn for updates, recruitment information, new vacancies and more

Key Account Manager- Energy or Utilities experience required! Salary: £40,000 – £45,000 + Benefits Location: Greater Manchester- Office Based Are you a commercially driven Account Manager with experience in the energy or utilities sector? Do you thrive in a fast-paced environment where relationships, strategy, and growth go hand in hand? We’re partnering with a market-leading energy management organisation to find a talented Key Account Manager to join their high-performing team. This is a fantastic opportunity to take ownership of key client relationships, drive revenue growth, and play a pivotal role in delivering innovative energy solutions. The Opportunity As a Key Account Manager, you’ll be the trusted partner to a portfolio of established clients, developing long-term relationships while identifying opportunities to expand services and maximise value. You’ll also support the onboarding and growth of new accounts, ensuring every client receives a best-in-class experience. Working closely with internal teams and senior stakeholders, you’ll be at the heart of a collaborative and ambitious business. Key Responsibilities Own and nurture relationships with a portfolio of existing clients Build and develop long-term partnerships with new accounts Identify growth opportunities through cross-selling and up-selling services Manage client projects from meter installations to energy assessments ensuring timely delivery Collaborate with internal teams including Business Development, Operations, and senior leadership Engage with external stakeholders, providing market insights, guidance, and forecasting Deliver exceptional customer service at every touchpoint About You Proven experience in Account Management (ideally within the energy/utilities sector) Strong commercial awareness with a results-driven mindset Excellent communication skills confident, articulate, and persuasive A consultative approach with the ability to understand and solve client needs Strong organisational skills with the ability to manage multiple priorities Proactive and resilient, thriving in a fast-paced environment Good numeracy skills with experience using Excel and CRM/business systems What’s in It for You? Competitive salary of £40,000 – £45,000 28 days annual leave Pension contributions On-site parking Regular staff events and a great social calendar Inclusive and supportive working environment Structured personal development plan Why Apply? This is more than just an account management role it’s an opportunity to join a forward-thinking consultancy where your ideas, relationships, and commercial impact truly matter. If you’re looking for a role where you can own your accounts, drive growth, and be part of a collaborative, high-energy team, I’d love to hear from you. How to apply: Send your up to date CV to (url removed) or call me for a confidential conversation on (phone number removed)

Do you thrive in a fast-paced environment where your decisions keep everything running smoothly? Were recruiting for a Service Scheduler to join a growing and well-established engineering and manufacturing business based in Old Trafford, Manchester. As a Service Scheduler, you'll play a key role in coordinating engineers, supporting customers, and ensuring service operations run efficiently day to day. This is a varied and hands-on opportunity for a Service Scheduler who enjoys organisation, problem solving, and being at the centre of a busy service team. What will you be doing as a Service Scheduler? • Scheduling service engineers for maintenance visits and installations * Managing customer communications including queries, quotations, service updates and contracts * Coordinating export shipping for service work or product dispatch * Building strong relationships with customers to ensure smooth service delivery * Logging and tracking service requests to ensure timely resolution * Producing service and performance reports using Excel and internal systems * Supporting improvements to customer service processes and operational systems We would LOVE to hear from you if you have the following skills and experience: Previous experience as a Service Scheduler, Service Coordinator, Service Administrator, Engineer Scheduler, Customer Service Coordinator, or Operations Coordinator Strong decision-making skills, with the confidence to decide which engineer should be assigned to each job based on availability, location, and priority • Ability to think quickly and stay calm under pressure in a busy scheduling environment * Excellent organisational skills and the ability to multitask and prioritise effectively * Strong IT skills, particularly Excel and Outlook/Calendar scheduling * Confident communicator who can liaise effectively with engineers, customers, and internal teams Desirable: • Experience using MRP Sage, or similar order processing or scheduling software * Background in service coordination, logistics, or customer service administration What will you get in return for your work as a Service Scheduler? • £27,000 -£29,000 salary depending on experience * Monday to Friday working hours (9:00am 5:00pm) * 23 days holiday plus bank holidays * Pension scheme * Profit-related bonus * Opportunity for overtime * 12-day sickness policy * Long-term development opportunities with the potential to grow within the department Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

We have an exciting opportunity for an Account Manager to join the team of a specialist cleaning services organisation based in Manchester. This is a proactive customer service and administration based role, working within a small team and managing relationships with large national clients. Our client has a great reputation in the industry and is seeking an enthusiastic and flexible all-rounder to work as part of a busy team within a supportive company. What You’ll Get * £33-35K salary * Excellent benefits including Medical Health Cash Plan, Company Sick Pay, Enhanced Pension Contribution and Life Assurance Scheme * Career progression & professional development * Supportive team culture & great work-life balance Role & Responsibilities * Manage existing client relationships within the assigned portfolio by making and taking client communications, either by phone or email * Maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations * Attend internal and scheduled external meetings and training * Works closely with all members of our sales teams both internally and externally * Use company CRM to effectively report activity, update data and key information and communicate both internally and externally in a professional manner * Take ownership of customer portals and manage the data and trends reported and coordinate with internal teams for resolution when required. * Maintain knowledge about the required markets in the defined territory, including awareness of competitor activity and new legislations * Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and keep leadership teams updated * Work to KPIs and SLAs to ensure optimal customer satisfaction and resolution * Liaise with finance to ensure invoices are up to date in a timely manner Requirements * Skilled in building and leveraging relationships over the phone * Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills * Minimum of 3 years’ experience in an operational/commercial role in the FM sector * Passionate about putting the customer first with a positive and friendly attitude * Ability to empathise as well as a directive style when required to reach resolution * Ability to converse confidently with external customers * Good organisational skills with a detailed and structured approach to work * Ability to multi-task and be resilient in a high pressured and fast paced environment * Demonstrates the ability to work closely with Sales colleagues both internal and external as well as operations and finance teams, health and safety and compliance to achieve the business’s goal

Building Services Officer Facilities Management | Permanent Role Are you an experienced Mechanical, Electrical, Plumbing, or Building Services Engineer looking for a role where no two days are the same? Do you enjoy solving problems, working hands-on, and making a real impact on operational environments? If so, this could be the perfect opportunity for you. The Opportunity Join a fast-paced Facilities Management team supporting a leading rail client, at the heart of a diverse and evolving estate. This is a role where variety is guaranteed and your expertise will directly influence the performance, safety, and longevity of key assets. From supporting major refurbishment programmes and new developments to maintaining critical operational facilities, you'll play an integral part in delivering high-quality environments that are safe, modern, and fit for purpose. You'll contribute to everything from lifecycle replacement projects to day-to-day maintenance, ensuring facilities continue to operate efficiently and effectively. Your Role This is a dynamic, hands-on position combining planned maintenance with reactive problem-solving. A typical day could include: Coordinating and reviewing planned preventative maintenance (PPM) activities Managing contractors and ensuring high standards of delivery and compliance Diagnosing and resolving mechanical and electrical faults Responding to urgent issues, incidents, or safety concerns Supporting refurbishment and improvement projects across the estate Attending site meetings and collaborating with internal and external stakeholders Monitoring asset performance and contributing to lifecycle planning You'll be at the centre of operational delivery, helping to ensure facilities remain safe, compliant, and fully functional. About the Team You'll be part of a collaborative and forward-thinking Facilities Management function delivering services for a major rail organisation, responsible for maintaining and improving a wide-ranging property portfolio. The team delivers everything from reactive maintenance to large-scale refurbishment and new-build projects, offering excellent variety and professional development opportunities. What You'll Bring We're looking for someone who combines strong technical knowledge with a proactive, solutions-focused mindset. You'll ideally have: Practical, hands-on experience in Facilities Management or building services Strong knowledge of mechanical, electrical, and plumbing (MEP) systems Experience supervising or managing contractors Ability to diagnose and resolve complex technical issues Familiarity with CAFM/EAM systems, compliance processes, and maintenance planning Good working knowledge of Microsoft Office 365 (Excel essential) HNC/HND (or equivalent) in a relevant discipline (or equivalent experience) Apprenticeship or vocational training (highly valued) Experience with AutoCAD and membership of a professional body would be advantageous but not essential. Just as important is your approach-you'll be calm under pressure, adaptable when priorities shift, and confident working collaboratively to solve problems. Even if you don't meet every requirement, we encourage you to apply if you bring the right attitude and transferable skills. Why Join? Competitive salary of £43,210 - £47,947 per annum (depending on experience) 28 days annual leave plus bank holidays, increasing with service, with option to buy more Generous pension scheme with life assurance Flexible and hybrid working options to support work-life balance Strong focus on professional development and career progression Enhanced family-friendly policies and wellbeing support A varied and rewarding role where your skills make a tangible difference every day If you enjoy variety, thrive on problem-solving, and want your technical expertise to be truly valued, this is an excellent opportunity to take the next step in your Facilities Management career. TPBN1_UKTJ

Customer Service Advisor / Retention Agent Join a growing fast-growing fibre broadband provider as a Customer Service Advisor / Retention Agent supporting customers who are thinking of leaving, moving home or changing their package, while delivering excellent customer service and strong commercial outcomes. If you’ve also worked in the following roles, we’d also like to hear from you: Retention Advisor, Loyalty Advisor, Contact Centre Sales Advisor, Customer Retention Advisor, Telesales Executive, Telecommunications Executive, Customer Retention Specialist, Customer Service Agent, Contact Centre Adviser, Customer Relationship Executive, Customer Relationship Advisor SALARY: £25,000 per annum + Uncapped Commission (£5,000 OTE) + Benefits LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours Rota Based (Monday to Friday 8am–6pm, plus every other Saturday 10am–5pm) Multiple Jobs Available JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Retention Agent to join a fast-growing telecommunications organisation. As a Customer Service Advisor / Retention Agent you will manage inbound customer enquiries, using strong communication, negotiation and customer service skills to retain customers and recommend suitable broadband packages. The Customer Service Advisor / Retention Agent will play a key role in reducing churn, improving customer loyalty and protecting revenue through effective objection handling, relationship management and commercial awareness. You will work within a busy call centre environment, supporting customers with cancellations, home moves and package changes while delivering a positive customer experience. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Customer Service Advisor / Retention Agent include: • Responding to Retention Enquiries: Handling inbound calls from customers considering cancelling or changing services, • Understanding Customer Needs: Identifying concerns, motivations and reasons for contact, • Re-contracting and Upgrades: Discussing renewal options, packages and promotional offers, • Customer Retention: Using negotiation and objection handling to retain customers and reduce churn, • Moving Home Support: Assisting customers with transferring services to new addresses, • Case Management: Managing complex cases and providing regular customer updates, • Commercial Awareness: Balancing customer satisfaction with revenue protection and business outcomes, • System Administration: Updating CRM systems, processing changes and recording accurate data CANDIDATE REQUIREMENTS • A friendly and confident communicator with strong interpersonal skills, • Previous experience in a retention, telesales or customer service call centre role, • Telecommunications experience is highly desirable, • Experience handling objections, complaints or difficult conversations, • Strong negotiation skills and a results-driven approach, • Good IT skills with experience using CRM systems and databases, • GCSEs in English and Maths or equivalent, • Comfortable working in a phone-based environment on a rota including weekends and Bank Holidays BENEFITS • Uncapped commission scheme linked to retention and performance, • Smart casual dress code, • Free access to gym facilities, • Access to a financial wellbeing platform (on successful completion of probationary period), • Brand new office with excellent transport links, • Supportive team culture, growth and career progression HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14613 Full-Time, Permanent Telecoms Call Centre Jobs, Careers and Vacancies. Find a new job and work in Altrincham, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

Role: Debt Recovery Officer Location: Sale M33 Hybrid: 2 days office & 3 days working from home Term: Permanent Hours: 35 Hours per week, Monday - Friday Salary: Up to £29,000 DOE + benefits This is an exciting role for a Sale based client on a permanent basic for a Debt Recovery officer. Do you have excellent communication skills? Do you follow a take through to end result? Key Responsibilities of this Debt Recovery Officer: · Proactively managing a portfolio of accounts to reduce rent arrears. · Negotiating agreements/payment plans where appropriate. · Working closely with your residents to achieve the right outcome. · Make referrals for support and provide advice and information. · Identify when to take legal action as appropriate, completing legal paperwork and attending court when required. · To carry out evictions where possession has been obtained. · Build excellent customer and stakeholder relationships, both internal and external. · Achieve targets and KPIs. · Making outbound and taking inbound calls. Skills and experience of the Debt Recovery Officer: · Excellent customer service skills are essential for this role. · Good verbal and written communication skills. · Strong time management & organisation skills. · Build rapport and gain trust of your residents. · Confident at making decisions and accountable for workload. · Adaptable and flexible in an ever-changing environment. · Exceptional collaborative skills to work with different departments. · Able to work efficiently, both independently and within a team environment. Please follow the link to apply for this Debt Recovery Officer role based in Sale, Manchester. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Operations Director - Public Sector Contact Centre Location:Hybrid UK North West, Scotland or North East £65,000 & £12,000 Bonus Contract Type: Permanent, Full‑Time About the Role We are seeking an experienced Operations Director to lead and oversee the delivery of large‑scale public sector contact centre operations. This is a senior leadership role with responsibility for operational excellence, service performance, and strategic transformation across complex, high‑volume citizen services. You will be accountable for the end‑to‑end operational delivery of contact centre and associated back‑office services, ensuring contractual, financial and service outcomes are consistently achieved while driving continuous improvement and innovation. This role suits a leader with proven experience operating within central or local government frameworks, regulated environments, and outcome‑based contracts. Key Responsibilities for this Operations Director role Provide strategic and operational leadership across multi‑site public sector contact centre operations Own delivery against service levels, KPIs, SLAs and contractual obligations Lead large, diverse operational teams including senior managers and functional heads Ensure strong governance, compliance and risk management aligned to public sector standards Drive operational efficiency, productivity and continuous improvement initiatives Oversee workforce planning, resource optimisation and demand forecasting Partner closely with Client Directors and public sector stakeholders to maintain trusted relationships Lead service mobilisation, transformation and change programmes Own operational financial performance, cost control and margin delivery Champion service quality, customer experience and colleague engagement Ensure readiness for audits, inspections and performance reviews About You Proven experience in a senior operational leadership role within public sector contact centres Strong background delivering large‑scale, high‑volume citizen services Demonstrable experience operating under public sector contracts and frameworks Excellent understanding of SLAs, KPIs, service credits and performance regimes Track record of leading complex, multi‑site operations Commercially astute with experience managing large operational budgets Confident engaging with senior public sector stakeholders and commissioners Experience of transformation, service improvement or technology‑enabled change Data‑driven decision‑maker with strong reporting and analytical capability A visible, credible leader with strong people‑management and engagement skills Desirable Experience NHS, DWP, Local Authority or wider Central Government experience Exposure to digital contact centre transformation or omni‑channel delivery Experience supporting mobilisation or scale‑up of public services Degree‑level education or equivalent operational experience Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Are you the calm, solutions-focused person everyone turns to when something needs sorting? Were looking for a Helpdesk Advisor to join a friendly, long-established business at their Knutsford head office. As part of a supportive Helpdesk team, you'll be the first point of contact for colleagues across the UK - providing guidance on internal systems, business processes and day-to-day queries. This is a people-first role where patience, empathy and attention to detail really count. What will you be doing as a Helpdesk Advisor? · Providing first-line support to branches and internal teams across the UK · Handling a wide variety of queries - from system access to process guidance · Logging and tracking queries through to full resolution · Communicating clearly and calmly with staff at all levels · Learning and supporting the company's bespoke internal systems We would LOVE to hear from you if you have the following skills and experience: Whether you've worked as a Helpdesk Advisor, Customer Service Executive, Service Desk Coordinator, or in any role that involves supporting and problem-solving for others, wed love to hear from you! · Excellent communication and customer service skills · Confident, calm, and professional when dealing with queries · Strong attention to detail and a can-do attitude · Able to take ownership and follow issues through to completion · Keen to learn new systems and processes What will you get in return for your work as a Helpdesk Advisor? · £ 26,000 per annum Full-time, 35 h per week 8:00-16:00 / 9:00-17:00 shifts 25 days holidays (+ bank holidays) · Free on-site lunch served daily in the staff canteen · Free Parking · Pension Scheme Profit Bonus · Summer BBQ, Christmas party, and long-service rewards · Genuine career stability in a supportive, family-feel environment Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database

Temporary Front of House / Reception Cover - Ad Hoc Night Shifts We are currently recruiting for reliable and professional individuals to provide temporary Front of House / Reception cover for one of our clients based in Salford. This role is to support holiday and sickness cover on an ad hoc basis, so flexibility is essential. Please note that shifts are not guaranteed each week. Key Details: Location: Salford Shift Times: Night shifts only - 20:00 to 08:00 Pay Rate: £12.71 per hour Start Date: 11th April Initial Cover Period: 11th April - 20th April (ad hoc shifts)Responsibilities: Acting as the first point of contact for visitors and staff Managing reception duties and front of house operations Handling enquiries in a professional and courteous manner Ensuring site security protocols are followed during night hoursRequirements: Must be available to work night shifts (20:00-08:00) Must be available to start on 11th April Previous reception or front of house experience preferred Strong communication and organisational skills Reliable, punctual, and able to work independentlyPlease only apply if you can commit to the shift times and start date listed above. If you are looking for flexible, ad hoc work and can provide high-quality front of house support, we would love to hear from you. Brook Street NMR is acting as an Employment Business in relation to this vacancy

Certain Advantage is hiring for a Housing Support Administrator, for our client in Eccles, starting on Monday 16th February 2026. My client is seeking a proactive and efficient Housing Support Administrator to join their existing team on a temporary project. This office-based role is essential in supporting daily administrative tasks and ensuring smooth communication and operations. Previous experience in housing is preferred but not essential. Key Responsibilities Communication: Handle incoming phone calls and emails with professionalism and efficiency. Compliance: Uploading certificates and raising work orders Bookings: Booking in contractor visits to site Invoicing: Process and manage invoicing tasks accurately General Administrative Support: Assist with various other administrative duties as required to support the team. Requirements Experience: Prior administrative experience is beneficial. Experience within a housing environment is preferred, but not essential. Skills: Excellent verbal and written communication skills. Proficient with basic computer skills and MS Office. Strong organisational skills and attention to detail. Ability to work independently and as part of a team. Passionate : Enjoy working part of a team Customer service : Provide reliable service to customers Ownership : Working in a fast-paced environment and taking ownership of challenging situations What We Offer £13.18 an hour working 9am-5pm Monday to Friday (35 hours per week) A full-time office-based role in a dynamic housing environment An opportunity to work on a key project with potential for extension beyond the 2 months Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Supported Housing Administrator Fixed Term Contract, 9-12 months 37.5 hours per week £24,000 Manchester Hamilton Woods Associates are currently recruiting for a Supported Housing Administrator, to provide high-quality administrative and operational support within a housing and support service. Duties of the Supported Housing Administrator role will include, but is not limited to: Supporting the completion of needs and risk assessments for new applicants and assisting with customer inductions. Administering the service waiting list and coordinating offers of accommodation. Assisting with housing benefit applications, ensuring submissions are accurate and within required timeframes. Monitoring rent accounts, identifying discrepancies and supporting income collection processes. Maintaining accurate and up-to-date records relating to housing management, repairs and income. Producing routine reports including arrears reports and financial tracking information. Supporting the arrangement of property repairs and liaising with contractors, landlords and customers. Carrying out health and safety checks and supporting compliance with statutory requirements (e.g. gas, electric, PAT testing). Managing petty cash, invoices and expenditure requests in line with financial procedures. Providing reception duties, handling enquiries and maintaining a professional front-of-house service. Supporting customer engagement activities and attending meetings as required. Maintaining stock levels of office and property supplies.Essential Requirements for the Supported Housing Administrator: Previous experience in an administrative role within housing, support or a similar environment Basic DBS Full UK Driving LicenceTo be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications, if you have not heard back from HWA within 7-10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful

Repairs Hub Manager £58,697 per annum Manchester - Agile Full Time, Permanent Closing Date: 22nd April 2026 Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. We have an exciting position available for Repairs Hub Manager to join us! You’ll lead the multi-disciplinary Repairs Hub, delivering a best-in-class service focused on resolving issues at the first point of contact. You will enhance the customer experience through effective operational delivery, meeting both the practical and emotional needs of customers while driving efficiency and ensuring compliance with regulatory expectations. We’re looking for someone who can ensure One Manchester consistently meets the expectations of customers, communities and regulators through honest, transparent self-assessment and a commitment to delivering services that our customer loves. You’ll lead the Repairs Hub, embedding a customer-centric, right-first-time approach where every contact counts and ensuring resources are effectively scheduled and aligned to the Repairs Hub/Customer Contact operating model. What we’re looking for: • Experience of leading high performing teams to deliver exceptional levels of performance in a dynamic and challenging environment., • Excellent knowledge and understanding of technology and telephony systems utilised within a contact centre environment., • Knowledge and understanding of strategy, complaints, regulatory frameworks and customer experience practices communications., • Significant experience of delivering high levels of quality services and customer satisfaction in a multi-channelled contact centre., • Good understanding of social housing sector and associated regulations., • Experience of utilising data to interpret capacity and demand to make informed decisions regarding workforce management., • Significant management experience within a contact centre environment. Why take up the challenge with One Manchester? This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we’d love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role

Customer Service Advisor Team Lead Salary: £14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini. In this role, you will be responsible for running the desk efficiently and effectively ensuring delivery targets are met. What you'll do Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call Day to day staff management of up to 15 Customer Service Advisors Staff training, coaching and development of Customer Service Advisors Daily / weekly / monthly reporting to Operations Managers Completion of mid and end of year appraisal, ensuring these are completed in provided time scalesWhat you'll bring Understanding and experience of team dynamics Flexible approach Professional manner which represents Company's values at all times Enthusiastic and confident with a "can do" attitude Team player with the ability to build relationships with both colleagues and external clients Resilient and focused on delivering good levels of service through the team High focus on innovation and automation resulting in increased efficiency If you're looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move. Interested? Apply today

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. Remote Customer Service Advisor benefits: • 30 days paid annual leave (pro‑rata), rising with length of service, • Pension scheme, • Perkbox retail and online discounts, • Employee Assistance Programme (24/7 support line), • No commute and reduced environmental impact, • Real‑time support while working remotely, • Flexible working patterns to support work‑life, • Training is included to prepare you for this role Remote Customer Service Advisor role: As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hours Key Responsibilities • Respond to customer enquiries across phone, email, chat and multi‑channel platforms, • Provide accurate information, resolve queries and deliver high‑quality customer service, • Navigate multiple online systems to update customer records and manage cases, • Follow all call handling, data protection and quality assurance guidelines, • Demonstrate a “customer‑first” approach, ensuring positive engagement in all interactions, • Escalate issues appropriately and follow required processes for complaints or safeguarding, • Work autonomously in a remote setting, maintaining productivity and service levels, • Attend mandatory training, coaching and performance feedback sessions, • Being professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety. Remote Customer Service Advisor pay: £12.71 per hour

We are looking for someone who loves delivering great customer service to join us as a Hire Desk Controller at one of key customers sites. As a Hire Desk Controller, you will be part of a team who services one of our key account customers. On a day to day basis you’ll be dealing with a variety of people and a variety of queries. The customer might want a quote to hire out our machines, they might want to place a small or large order or maybe they will have a query about an existing hire. Whatever the query we will look to you to provide a great service and deal with the request efficiently and effectively. This is a very busy role and predominately customer facing so we are looking for someone who is sociable, has very strong customer service skills, is incredibly organised, likes working in a fast-paced environment and is computer literate (Excel/Word). Working days Monday - Friday 8-5.30pm. In reward we offer a competitive base salary (dependent on experience), Hire Desk commission scheme, 25 days holiday pro-rata, Pension, Health Cash Plan, and Life assurance. Responsibilities include: • Successfully convert hire enquiries into hire orders and achieve revenue target., • Use the in-house system interactively to take orders ensuring that availability is checked first and hire rates are achieved., • Achieving call standards set by the company., • Using your product knowledge, you will provide the customer with the best option for hire., • Deal with customer enquiries in a professional and polite manner, • Ensure the accuracy of orders entered onto the in house system to minimize disputes with customers and potential credit notes, ensuring all relevant paperwork is received by supplying depot., • Build strong and helpful relationships with colleagues in other depots/departments, • Co-ordinate with the local depot transport coordinator to fulfil customer requirements. The ideal candidate will have: - • Previous experience in a busy customer service and/or sales role, • Excellent customer service and relationship management skills, • Good organisational skills with the ability to multi task and prioritise deadlines, • Good knowledge of MS Office including Word and Excel Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON™, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry™ control and monitoring system. At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment

Are you the calm, solutions-focused person everyone turns to when something needs sorting? Were looking for a Helpdesk Advisor to join a friendly, long-established business at their Knutsford head office. As part of a supportive Helpdesk team, you'll be the first point of contact for colleagues across the UK - providing guidance on internal systems, business processes and day-to-day queries. This is a people-first role where patience, empathy and attention to detail really count. What will you be doing as a Helpdesk Advisor? · Providing first-line support to branches and internal teams across the UK · Handling a wide variety of queries - from system access to process guidance · Logging and tracking queries through to full resolution · Communicating clearly and calmly with staff at all levels · Learning and supporting the company's bespoke internal systems We would LOVE to hear from you if you have the following skills and experience: Whether you've worked as a Helpdesk Advisor, Customer Service Executive, Service Desk Coordinator, or in any role that involves supporting and problem-solving for others, wed love to hear from you! · Excellent communication and customer service skills · Confident, calm, and professional when dealing with queries · Strong attention to detail and a can-do attitude · Able to take ownership and follow issues through to completion · Keen to learn new systems and processes What will you get in return for your work as a Helpdesk Advisor? · £ 26,000 per annum Full-time, 35 h per week 8:00-16:00 / 9:00-17:00 shifts 25 days holidays (+ bank holidays) · Free on-site lunch served daily in the staff canteen · Free Parking · Pension Scheme Profit Bonus · Summer BBQ, Christmas party, and long-service rewards · Genuine career stability in a supportive, family-feel environment Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

Delivering an Olympic standard service to customers, responding accurately to all customer enquires relating to all academy and event bookings for the group (phone, email, web and mail). Experience in a customer service role or working within a target-driven organisation committed to quality service

To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German. We are recruiting for a permanent German & English Bilingual Customer Service Advisor to speak both German and English. Main Purpose of Customer Servi

Are you passionate about helping people and delivering outstanding service? This is a unique opportunity to join a truly service-led organisation, supporting over 90,000 businesses and 13 million individuals across the UK and Ireland. As a Call Handler, you'll be at the heart of frontline servi

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Sales & Customer Service Assistant Manchester city centre. Sales & Customer Service Assistants. This role is perfect for someone who wants to build a strong foundation in the sales industry while helping customers find products and services that genuinely suit their needs.

We are looking for a confident, customer-focused individual to join our team as a Customer Service Advisor based in Wakefield (WF2). Strong customer service skills. Customer Service Advisor – Wakefield (WF2).

If youve also worked in the following roles, wed also like to hear from you: Retention Advisor, Loyalty Advisor, Contact Centre Sales Advisor, Customer Retention Advisor, Telesales Executive, Telecommunications Executive, Customer Retention Specialist, Customer Service Agent, Contact Centre Adviser,