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Job Title: E-Commerce Trading & Operations Manager (UK & EU) Location: Canary Wharf, London (On-site) Job Type: Full-Time, Permanent Industry: Designer Toys & Collectibles About POP MART POP MART is a global leader in trend culture and entertainment, bringing collectible art toys to life through beloved character IPs like MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. With a growing footprint across Europe—including the UK, France, Germany, Italy, Spain, and the Netherlands—we’re on a mission to deepen connections with our fans and expand how they discover, collect, and experience POP MART across both digital and physical touchpoints. As we continue to build our presence across the region, we’re scaling our local e-commerce capabilities and investing in platforms, people, and processes that will define the future of our European digital business. About the Role We are entering a pivotal stage in building our European e-commerce organisation. Historically, trading and website operations have been managed from China. Now, we’re transitioning these responsibilities into our newly established UK hub—and you’ll be leading that transformation. As E-Commerce Trading & Operations Manager (UK & EU), you will take end-to-end ownership of site and app operations while optimising commercial trading performance. You’ll work closely with the Head of E-commerce to ensure smooth knowledge transfer, implement best practices, and establish scalable, localised processes to support the UK and broader EU region as we accelerate growth. This role blends hands-on execution with strategic oversight, supporting the launch of a new platform, managing day-to-day operations, and driving digital trading excellence. Key Responsibilities 1. Website & App Operations Content & Launches • Manage weekly homepage, navigation updates, product drops, and campaign rollouts (e.g., bundles, coupons, GWP)., • Own launch QA across products, functionality, links, translations, and mobile UX. System & Process Management • Ensure accurate stock visibility and readiness., • Monitor site/app uptime, load speed, checkout health, and coordinate bug resolution. Compliance & Security • Uphold compliance with consent management, privacy UX, payment flows, and product requirements (CE mark, COO, labelling). Cross-Functional Collaboration • Work with:, • Merchandising on assortment readiness, • Logistics on SLA communication, • Customer Care on FAQ updates and escalation handling, • Marketing to support omnichannel campaigns 2. Trading & Performance Trading Calendar Management • Build and execute a trading calendar aligned with product launches, seasonal moments, and regional holidays., • Coordinate site/app experience with media plans and offline retail initiatives., • Identify performance risks/opportunities (e.g., traffic dips, stockouts, competitive pricing). Digital Marketing Alignment • Translate marketing/media plans into high-converting onsite experiences and tactical offers., • Work with Marketing to maximise ROI on advertising spend. Conversion Rate Optimisation (CRO) • Monitor daily KPIs: traffic, CVR, AOV, GMV, funnel health, etc., • Drive localisation improvements (UX, payments, delivery, translations, PDP/LP VM)., • Enhance CRM integration across email, app push, and notifications for acquisition & retention., • Flag and resolve risks early (e.g., low stock, UX blockers, compliance flags). Reporting & Analysis • Deliver weekly trading dashboards and present actionable insights to stakeholders., • Recommend data-driven strategies to enhance site performance and commercial impact. Candidate Profile Required Experience & Skills: • 6+ years’ e-commerce experience, with proven capability in both site/app operations and digital trading, • Strong understanding of website back-end tools, CMS platforms, and content workflows, • Demonstrated ability to manage trading calendars, promotions, and align with digital marketing teams, • Commercially minded and performance-driven, comfortable using BI tools and analytics platforms, • Detail-oriented operator with a strategic mindset, • Strong track record of improving CVR and AOV through onsite and promotional actions, • Familiarity with app commerce mechanics and mobile-specific CX, • Collaborative experience across merchandising, marketing, logistics, and product teams, • Fluent in English; Mandarin proficiency is a strong plus due to internal collaboration with China HQ, • Additional EU languages (e.g., German, French, Spanish, Italian) are a bonus, • Willingness to travel occasionally within Europe and to China Why Join Us? At POP MART, you’ll join a fast-scaling European team where your work directly shapes the customer experience. We offer: • 🎁 Monthly POP MART collectible drops for employees, • 💰 Performance-based bonus schemes, • 🧠 Confidential Employee Assistance Programme (EAP), • 📚 Learning & development support, • 🥂 Regular team gatherings and events, • 🚀 A unique blend of e-commerce, art, and storytelling Ready to Apply? If you’re excited by the challenge of building and scaling a best-in-class digital commerce experience across Europe, we’d love to hear from you. 👉 Click "Apply Now" and submit your CV to join POP MART's European journey.

What started as an innovative force in the travel industry has now expanded to working with some of the world’s most disruptive and fast growing technology companies (fintech, social, gig-economy, high tech tools, etc. Whether it’s industry leading social media support, booking travel arrangemen

Should have deep knowledge, Experience, and understanding of the Insurance Domain. IGT Solutions is looking for a Sales Director-Insurance.

Quant Insight Manager – Consumer - CX / Brand £40,000 - £45,000 + Benefits – London 1 day / week This research consultancy has formed client relationships across a broad range of sectors including Financial, Retail and Telecoms. They help brands develop a deep understanding of their customers working across a whole host of projects. As a Quant Insight Manager within the team you will focus on working on key tracking projects for the business with a focus on CX and Brand. Previous quant tracking experience is essential but there will also be the opportunity to get involved in ad-hoc studies. Experience of working across all stages of the project lifecycle will be required, particularly managing, manipulating and presenting data / insights. You’ll thrive working in a fast paced environment and be able to build strong relationships with both clients and colleagues. Prior experience working with clients in Financial Services would be beneficial. The agency operate a hybrid working policy – 1 day a week in a London office.

Work with Cx Engagement & Activation Director and Agency to understand a customer journey and content plan to work with Agency on creative adaptation of centrally delivered assets – this can mean existing content adaptation or/and creation of channel specific content from scratch based on Cx Strat

We are seeking a strategic, relationship-driven Senior Sales Account Executive who can engage senior decision-makers, navigate complex buying cycles, and successfully close high-value enterprise (AI/Data/CX/SaaS) agreements across UKI & Europe. Lead the full sales cycle, from prospecting to deal clo

We are seeking a strategic, relationship-driven Sales Director who can engage senior decision-makers, partners, navigate complex buying cycles, and successfully close high-value enterprise (AI/Data/CX/SaaS) agreements across UKI & Europe. This is a growth-focused role: ideal for someone who builds n

Founded in 2017, Creative CX is a specialist Experimentation Consultancy. Creative CX is filled with great people with bundles of talent and ideas. Plus an extra day for every year at Creative CX (up to a max 5).

AI/Automation: Conversational AI platforms, LLMs, agentic AI, RPA tools. Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc. Conversational AI, Generative AI, and automation frameworks.

Oracle Cloud R2R & Asset Management Associate Manager – SC Clearable Locations: London, Manchester or Birmingham (must be willing to travel to client sites throughout the UK on an ad hoc basis) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. “Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO About the Accenture Oracle Business Group: As part of the 54,000+ Accenture Oracle skilled professionals in our global community, you will join the UK and Ireland Oracle business group team where we play a central role in working with some of the world’s most dynamic global companies, responsible for helping them address some of the top challenges faced today. Within our Oracle practice, functional professionals work with our clients to transform the back and front office function in the digital era. With a focus on implementing Oracle ERPM, Talent & HR, Payroll and CX Cloud products, Business Intelligence and analytics solutions, robotics process automation and Blockchain, our Oracle practice offers and delivers an unparalleled digital footprint for our customers. We are looking for candidates that excel in working in a client facing environment with passion and proven delivery and functional skills. Candidates should be able to approach client challenges in an informed, structured and innovative way. Ideally, you have 2+ years of prior experience on Oracle cloud applications. What we offer: ·All our Consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career A focus on your strengths and continuous coaching from senior colleagues enable fast-paced progression with competitive rewards. You’ll benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and cutting-edge tools As an Oracle Cloud R2R Associate Manager, you will: • Be UK Government SC Clearable, • Lead teams designing and delivering Oracle Cloud Record to Report and Asset Management solutions for government and financial services organizations., • Broaden your own leadership, application and consulting skills and career within a supportive professional consulting environment., • Collaborate as a key member of the UK Oracle team., • Develop credibility and relationships with client stakeholders. We are looking for the following experience and skills: • Oracle Cloud General Ledger, Asset Management & Subledger Accounting, • Strong experience in implementing Oracle Cloud Record to Report and Asset Management solutions., • Experience with design of enterprise structures and chart of accounts and local reporting, • Understanding of finance data structures, data migration and integration., • Understanding of finance processes and challenges., • Great communication and client-facing skills, i.e. leading workshops with leading examples from various industries Excellent candidates should also be able to demonstrate: • Understanding of Oracle Cloud’s AI capabilities and Agents, • An appreciation of the influence of user experience-based design e.g. Personas, user journeys and how this can be used to augment a solution, • Experience with functional data conversion, transformation and reconciliation, • An understanding of the functional, application and technical implementation approach elements of an Oracle Cloud ERP programme What’s in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change. Visit us at ___ Visit us at

Who we are: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. VML HEALTH’s Global Strategy Team (GST) launched in 2020 and is now an established, thriving practice. Home to a diverse team of strategic thinkers, it represents the highest levels of strategic competency and is the fastest growing practice in our network. The GST is an incubator for new capabilities, creator of strategic best practices and a think tank for solving some of the world’s biggest health challenges. More than anything, we are a close, supportive, and entrepreneurial team that flourish on collaborating and growing together. About the position Title: Strategy Director (Brand) Reports to: Global SVP Brand Strategy POSITION SUMMARY: In this role you will partner with our brand teams as we develop compelling strategies for our clients’ business that unleash the potential of their brands. EXPERIENCE: · Extensive experience in strategic planning within a healthcare advertising or creative agency • Extensive data and insight mining: qualitative and quantitative research, primary and secondary, • Strong experience in leading global strategy projects (global pitches, global brand positioning, global brand planning, etc), • Excellent creative brief writing skills and development of clear insight stories and propositions, • Extensive experience briefing and collaborating creative teams, • Develop competitive analysis and audits, market and brand landscape reviews, • Proven reporting on important cultural/technology/health trends, and their potential application to and impact on client business, • Repeated experience of developing brand strategies across the product life cycle, • Strong pitch experience, • Research and development of customer experience mapping, • Regular workshop development and delivery excellence Responsibilities: · Build persuasive and inspiring stories to present strategy and achieve successful outcomes · Provide direction and guidance to junior strategists to identify data sources & analytical frameworks and formulate a POV · Mentor and support junior strategists on their path to growth · Ensure effective collaboration across teams by setting a positive tone, assigning roles as needed and ensuring accountability. · Lead client work with supervision from strategic leadership · Create and maintain authentic relationships with senior clients · work product · Challenge the team to continually seek innovative solutions and growth opportunities · Own the integration of innovative tools, methodologies and resources into strategic processes and documents · Demonstrate leadership in pursing growth opportunities and incorporating into daily work REQUIREMENTS: • Clear communicator, good listener, agile thinker, • Curious and analytical, • Has an understanding of what is required to successfully achieve work objectives, • Able to be an individual contributor, willing and eager to work in a hands-on, proactive capacity, • Strong persuasive communication skills to advocate for strategy both internally and externally, • Collaborative and driven, • Entrepreneurial spirit Qualifications: Education: Bachelor’s degree, preferably in public health, science, marketing, sociology, psychology or communications or comparable degrees Our Commitment to Diversity, Equity & Inclusion VML is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal. At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction. #vmlhealthcareers

Collaborate with cross-functional teams (Brand, CX, Channel Leads, Transcreation, and Regional Omnichannel teams) to align content efforts with broader campaign goals.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran

Solution Consultant Location: London, Canary Wharf Department: Global Solution Consulting Reports To: Global Solution Consulting Position Overview We are seeking a seasoned Solution Consultant with deep expertise in Generative AI and Large Language Models (LLMs) to join our high-impact team. In this role, you will act as a strategic and trusted advisor to enterprise clients, helping them unlock the full potential of Uniphore’s AI platform. You’ll drive solutioning and innovation across customer engagements, turning complex business challenges into AI-powered opportunities. Key Responsibilities • Lead technical discovery sessions to understand client objectives, data environments, and AI readiness., • Design and deliver impactful AI/LLM-powered solutions aligned with customer goals and industry best practices., • Translate technical capabilities—particularly around Generative AI and LLMs and Uniphore’s Platform—into compelling business outcomes., • Partner closely with Sales, Product, and Engineering teams to ensure scalable, client-centric solutions., • Continuously monitor AI advancements and translate insights into strategic recommendations., • Support customer enablement through workshops, documentation, and presentations. Required Skills and Qualifications Fluent in Spanish and English Technical Expertise • 6+ years of experience in technical pre-sales, solutions consulting, or AI implementation roles., • Proven hands-on experience with Generative AI, LLMs (e.g., GPT, Claude, PaLM, LLaMA), and related tools (e.g., LangChain, vector databases)., • Strong understanding of raw data, data structures, NLP/NLU/NLG, ML pipelines, and prompt engineering., • Experience with enterprise-grade AI deployments, including model evaluation, customization, and integration. Domain & Industry Acumen • Ability to contextualize solutions within specific industries (e.g., telecom, BFSI, healthcare)., • Experience aligning AI use cases to measurable business value (e.g., cost savings, efficiency, CX improvement). Customer-Facing Skills • Exceptional communication and storytelling abilities—comfortable with both C-level conversations and deep-dive technical workshops., • Strong documentation and presentation skills, with a knack for simplifying complex ideas., • Proven track record of relationship-building, stakeholder influence, and cross-functional collaboration. Problem Solving & Innovation • Creative, analytical thinker with a proactive, ownership-driven mindset., • Ability to ideate and troubleshoot real-world client challenges using state-of-the-art AI tools. Learning & Growth Mindset • Passion for staying ahead of the curve in the AI/LLM space and sharing knowledge across the organization. Why Join Us • Work with industry-defining Conversational AI and Generative AI technologies., • Collaborate with world-class teams on cutting-edge customer engagement solutions., • Enjoy a culture that rewards innovation, accountability, and continuous growth. Our Core Values • Trusted Advisor for the Customer, • Ownership, • Business Process Transformation

Who We Are Looking For: Accenture Song seeking an Engagement Strategy Director to join our London-based global team, who will be responsible for supporting the development of data-rich, behavior-shaping engagement solutions to deliver better customer experiences for our life sciences clients. We are looking for a results-oriented team player who supports executing our HCP and patient engagement strategy deliverables, quickly sees patterns and solutions from an avalanche of data, moves from information and insights to implications and recommendations with ease, and is also prepared to roll up their sleeves and partner with our full strategy, account, creative and production team talents. The ideal candidate will utilise a diverse set of qualities, such as intellectual and creative curiosity, problem-solving skills, attention to detail, hypothesis generation and determination. You will know the media and technology landscape widely used in life sciences fluently – and are already predicting how this landscape will evolve in the health & wellness vertical. This person will be working with a team of talented individuals at Accenture Song to help create prescriptive, actionable, and market changing experiences for our clients customers. Reporting to the Head of Strategy in London, you will help build and manage a team of talented strategists. Your team will guide our clients to shaping the data and intelligence gathering process, crafting engagement solutions, and defining the ambitions of these solutions internally and with our clients. What You Will Do: • Work as a part of an integrated strategy team to proactively propose HCP and patience engagement solutions to help clients achieve relevant customer experiences while aligning to client goals and business challenges, shaping their data and intelligence gathering architecture, and their capacity to introduce viable solutions into the marketplace, • Serve in client-facing capacity for omnichannel programming and content/channel integration, • Contribute to data and intelligence gathering efforts (including 1st party data) that uncover opportunities, and pinpoint how these can be used to enhance the customer's overall experience with the brand, • Translating historical analytics and performance reports into meaningful recommendations to optimise campaigns “on-the-fly” as well as input into future campaign strategies, • Remove the mystery on the translation from facts and information to ideas and impact, • Ensure that engagement and content solutions developed by strategic planning, account, production, and creative teams are properly integrated within larger marketing programs aligned to drive customer experience, • Collaborate with executional teams during the development of projects to ensure strategies are pulled through effectively during development and handoff, • Contribute to the development of cross-channel measurement plans and KPIs and develop recommendations and approaches based on performance analytics, • Contribute to the success in achieving digital, social, and innovation fluency across the agency as a whole, • Partner with the broader strategy team to contribute to the development of pitches, proposals & POVs, strategies, and tactical programs that satisfy the business goals of our healthcare clients and beyond, • Continually educate internal teams and our clients on the vital role insights play to being critical to growth and success, • Drive ideas from data to conceptual platforms to deployment that drive business results, • Stay up-to-date on market trends, societal shifts, and strategic initiatives in health and wellness and across other key verticals, promoting innovative and acting as an ongoing evangelist for alternative approaches, • Facilitate workshops to develop groundbreaking experience led strategies and programs with clients, • Support the development of CRM and Omnichannel planning with support from brand/content strategy and analytics teams, • Facilitate service introduction & change confirmation focusing on market opportunities What you Bring: • 7+ year of experience working in Digital, CX or Engagement Strategy at a creative agency, • Experienced in life sciences marketing, including both HCP and patient, • Strong analytical skills, • Expert in engagement channels and technology widely used in Life Sciences, • Impeccable written and verbal communication skills, • Ability to tell a simple story visually and verbally behind a strong strategic point of view, • A drive to elevate thinking and the work, • A curious mentality, • The desire to be great About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change. Visit us at ___ Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

AI Solutions Engineers x2 £75,000-£100,000 + Benefits Depending on Experience Fully Remote, Offices in London, Glasgow, Bristol We are seeking two AI Solutions Engineers to design, build, and deliver cutting-edge customer-facing AI solutions for a leading Consultancy who specialises on CX and Contact Centre solutions. Sitting at the intersection of technology, product, and customer experience, you will rapidly prototype and iterate on AI-powered experiences that demonstrate business value, inspire customers, and inform our product roadmap. Any experience applying Agentic solutions within Consulting, Customer Experience or Contact Centres is a advantage. Key Responsibilities • Design and deliver AI-driven prototypes and proof-of-concepts for customer-facing use cases., • Collaborate closely with Product, Engineering, and Sales teams to shape solution design and delivery., • Engage with customers to understand their pain points, goals, and success metrics., • Build business cases and ROI models to quantify solution impact., • Provide technical guidance on LLMs, prompt design, and orchestration techniques., • Translate business requirements into data flows, process maps, and AI-enabled journeys., • Document learnings, patterns, and best practices to support reuse and scaling., • Promote ethical, safe, and transparent AI practices across projects. Key Skills & Experience • Strong programming ability, ideally with Python., • Hands-on experience with Generative AI tools, frameworks, and orchestration techniques., • Background in customer experience or service design, including journey mapping., • Experience in ROI modelling and business case development., • Ability to collaborate across sales, product, and engineering teams., • Excellent communication and storytelling skills, especially using data., • Awareness of ethical AI principles and responsible AI practices. Critical Thinking • Analyse complex problems and identify AI-driven solutions., • Apply AI creatively to solve real-world challenges., • Work cross-functionally with Product Managers, Engineers, and Sales., • Translate technical concepts into clear, actionable insights., • Understand customer pain points and business goals., • Stay up to date with AI trends, tools, and frameworks., • Experiment with new approaches and share findings with the team

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: ___ Want to know what it’s really like to work at Cyara? Check out this link to meet some real Cyaran’s and read about their individual career journey with us: ___ Cyara’s Diversity, Equity, Inclusive and Belonging Statement: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. We’re looking for an experienced Mid-Senior level Project Manager to join our Professional Services organization. Our Professional Services organization focuses on all aspects of delivering the post-sales solutions, with a mission to delight our customers, help them achieve success and create customers for life. We’re looking for a Project Manager who cares about and is as obsessed with the customer experience as we are. Ideally you’ll be a highly organized and proactive individual we can entrust with keeping projects on track and deliver within the full expectation of the customer. We’re seeking someone who can maintain high levels of engagement with our customers and deliver an elevated level of service to drive customer satisfaction and loyalty. This role reports to the Professional Services Manager and can be based in the UK or Ireland. Let's talk about your role and responsibilities: • Plan, manage, monitor and control project deliverables, including reviewing project scope with respect to scheduling, resourcing, communications and change management, • Monitor and control project progress, including using change management and escalations to the Professional Services Manager where necessary, to ensure projects are delivered on time and within budget, • Develop, manage, control and maintain project reporting and associated documentation, • Demonstrate project team leadership and management to ensure a strong culture of service delivery with high quality output and customer satisfaction, • Assist the Regional Lead in achieving program targets, • Work collaboratively with team members and external service providers, • Build strong working relationships with all clients Let's talk about your skills/expertise: • 5 years project management experience managing external product based projects, • Familiarity with the Software Development Life Cycle (SDLC), • Excellent interpersonal skills with ability to foster strong internal and external relationships, • A strong customer and team focus, • The ability to think outside the box, developing creative and innovative ideas and solutions to business and technical challenges, • A strong sense of professionalism, diligence, and an eye for detail, consistently delivering work of a high quality, • Strong communication skills - both written and verbal - and the ability to convey ideas/decisions effectively to various levels of management, • Highly motivated and accountable with the ability to work independently with minimal supervision, • Strong collaboration expertise - both internal and external - together with superior time management skills and natural problem solving expertise, • PMI or Prince certifications and/or equivalent Why you should join us: At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day: Deliver Excellence Innovate Boldly Integrity First Embrace Curiosity

Customer Communications Testing Analyst The Role We are seeking a detail driven and customer focused Customer Communications Testing Analyst to join our team. You will be responsible for testing and validating customer communications across multiple channels, ensuring messages are clear, accurate, compliant and aligned with our brand values. This is a fantastic opportunity for someone from a CX or UX background who has hands on experience in testing and supporting change activity, with a passion for making a positive impact on how we connect with our customers. Key Responsibilities • Test and review customer communications including letters, emails, SMS and portal messages to ensure clarity, accuracy and compliance, • Work closely with Customer Experience, Operations, Compliance and IT teams to support change initiatives and deliver improvements, • Act as the voice of the customer, ensuring tone, style and content align with our values, • Identify and escalate risks, inconsistencies or errors, working with stakeholders to resolve them, • Keep accurate records of testing outcomes and contribute to the continuous improvement of testing processes About You We are looking for someone who has: • A strong customer experience background with proven experience in testing and change delivery, • Ideally experience within the insurance industry, although we are also open to candidates from other regulated industries with transferable skills, • Excellent attention to detail with strong written and verbal communication skills, • A customer first mindset with the ability to evaluate communications through the eyes of the customer, • Strong organisational skills with the ability to manage multiple tasks and deadlines, • Confidence working independently and collaboratively with cross functional teams What We Offer • Competitive salary and excellent benefits package, • Hybrid working model with travel to your closest office as needed, • Opportunities for professional development and career progression, • A supportive and inclusive workplace culture where your voice matters

People Partner- 12 month FTC (maternity cover) VML Department: People Location: London, United Kingdom Requisition ID: 10982 Who We Are: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. Role: People Partner Line Manager: People Director Contract: 9-12 month FTC (maternity cover) We're seeking a strategic and influential People Partner at VML to be a key member of our team. You'll serve as a trusted advisor to business leaders, ensuring our people strategies directly advance our overall objectives. This role is dedicated to fostering a high-performing, engaged, and inclusive work environment for all employees. Bring your HR expertise to provide strategic guidance, grow our talent, and champion continuous cultural improvement. You’ll be responsible for: • Strategic business partnership to your designated client groups, developing a deep understanding of their goals, challenges, and opportunities., • People strategy development & implementation, by collaborating with senior leaders in your client group to develop and implement people strategies that support business objectives, including talent planning, development, performance management, and employee engagement., • Talent management & development, by leading talent management initiatives, including succession planning, people development, and supporting career pathways, to ensure a pipeline of high-potential employees., • Performance management leadership, guiding and supporting leaders in implementing effective performance management practices, including goal setting, performance reviews, and development planning., • Employee relations expert, providing expert guidance and support to managers on complex employee relations matters, ensuring fair and consistent approach to our policies and mitigating risk., • Change management leadership, by leading and supporting change management initiatives, ensuring effective communication, employee engagement, and successful implementation., • Employee engagement & culture building by developing and implementing initiatives to foster employee engagement, promote a positive and inclusive work environment, and strengthen our company culture., • Data-driven insights, by utilising data and analytics to identify trends, measure the effectiveness of People initiatives, and make data-driven recommendations for improvement., • Compensation & benefits strategy, collaborating with the People Ops team to develop and implement competitive compensation and benefits programs that attract and retain top talent., • Legal compliance, ensuring compliance with all applicable employment laws and regulations, and mitigating risks., • Collaboration & teamwork, working collaboratively with the wider People team and agency leaders to achieve shared goals and objectives. What You'll Bring: • Strategic HR expert with a deep understanding of HR principles and practices and a proven track record of developing and implementing successful people strategies., • Strong business acumen with a strong understanding of business principles and the ability to align People strategies with business objectives., • Leadership & influence as a trusted People advisor with the ability to influence and inspire others., • Exceptional relationship-building skills and the ability to build trust and credibility with business leaders and employees at all levels., • Excellent written and verbal communication skills, enabling you to communicate effectively with diverse audiences., • Strategic thinking with strong problem-solving and analytical skills., • Experience leading and supporting change management initiatives., • A deep understanding of employee relations principles and best practices., • Data and analytics knowledge to inform HR decisions., • A recent background of People Partnering in a complex business., • Level 7 CIPD or equivalent We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. VML is a WPP Agency. For more information, please visit ___, and follow VML on our social channels via ___, ___, and ___.

Ready to shape the future of AI-powered enterprise technology?.We're seeking a bright, ambitious Legal Counsel / Lawyer (interested in tech) interest in tech to join the award-winning in-house Legal team at.Customer Experience technology providers.As Europe's top Customer Experience as a Service (CX

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New Business Development Manager Global Telecom's experience is a must Up to £70-80k base + commission + car allowance Home working as required • New Logo & account growth, • Mid-Market to Large Enterprise - Multi Vertical, • Bring innovation to develop a new strategic vision in line with customers' business imperatives., • Align to key contacts and build credible relations at all levels., • Driving Digital Transformation, • CX, Cloud, Cyber, Managed Network & Security, • Develop detailed account plans outlining the vision to revenue roadmap., • Providing feedback on market trends and competitor activity, • A good understanding of the Global IT, • Minimum of 4 + years' experience in sales or account management., • Strong leadership and entrepreneurial skills., • Ability to lead business and solution-related discussions with customers., • Exceptional communication skills., • The ability to deliver effective presentations both internally and externally., • Superior negotiation and selling skills., • The ability to consistently generate new sales opportunities., • Ability to forecast sales and revenues effectively., • Language skills are an advantage but not essential, • You will be a confident, decisive and team player with a flexible approach to work and a drive to exceed.

Hybrid Role: Dr Sam’s Retail Sales and Customer Experience Executive - London Location: ● 4 days/week in-store: London (Base Store: Westfield White City) Working Days: 5 days pw, 7.5hrs per day (excluding 1-hour lunch break) on a 4-week rolling rota Mon-Sun Overview: We are looking for a passionate and versatile Retail Sales & Customer Experience Executive to represent Dr Sam’s both in-store and online. This unique hybrid role bridges our physical retail presence with our digital customer experience team — ensuring that every touchpoint, from the shop floor to live chat, reflects the exceptional care, clarity and credibility Dr Sam’s is known for. Your Responsibilities:In-Store (4 days/week): ● Act as a passionate ambassador for Dr Sam’s on the shop floor, confidently selling and recommending products to meet customers’ skincare needs, driving sales, customer loyalty and repeat business. ● Consistently achieve individual sales goals and contribute to brand sales objectives. ● Stay up to date with product/brand education to ensure the highest level of service. ● Build strong relationships with in-store teams and clients, becoming a trusted expert ● Conduct daily operational checks: manage stock levels, ensure testers are replenished, and maintain immaculate display standards. ● Support education by delivering training sessions to retail partner staff, promoting deep brand and product understanding. ● Organise and participate in brand-boosting store events, product demonstrations, and popup experiences using tools like the Routine Finder Quiz. ● Provide weekly reporting on sales, feedback, and field insights to HQ and the Retail & Education Manager. Remote (1 day/week): ● Work alongside the Customer Services team to respond to customer enquiries via email, live chat and phone. ● Resolve product, order, or subscription-related issues in a warm, helpful, and brand-aligned manner. ● Educate customers digitally about product usage, routines, and troubleshooting. ● Gather and communicate feedback, trends, and FAQs to the broader team to inform product development and customer experience improvements. ● Use CX software platform Gorgias and associated tools to manage tickets efficiently and maintain service excellence. Who You Are: ● An entrepreneurial people-person who loves both face-to-face and digital interactions, with the ability to make customers feel seen, supported, and educated. ● Proven experience in retail (ideally beauty/skincare) and/or customer experience roles. ● Strong product knowledge or passion for skincare and confidence in explaining ingredients, routines, and expected results. ● Organised and self-motivated, capable of managing priorities across multiple channels. ● Tech-savvy with experience using helpdesk platforms (Gorgias/Zendesk), subscription platforms, or loyalty programs. ● Excellent written and verbal communicator. ● Resilient, solutions-focused and calm under pressure in a fast-paced environment that requires multitasking with minimal supervision. ● Strong attention to detail, initiative, and the ability to work both independently and collaboratively. ● Agile and adaptable, with the flexibility to work evenings, weekends, and bank holidays. What we offer: ● Competitive salary plus commission ● 33 days holiday (25 days + 8 bank holidays, which you may be required to work) ● Product allowance & generous employee discount ● Hybrid working arrangement (1 WFH day/week) ● Company pension ● The exciting opportunity to grow with a dynamic, founder-led beauty brand set for global expansion and all the related potential for your career. About Dr Sam’s: Founded by cosmetic dermatologist Dr Sam Bunting, we create expert-led, accessible skincare for those who want clarity and results. With a digital-first approach, a passionate community, and powerful clinical formulations, Dr Sam’s is changing the way people engage with skincare.

Senior Solution Consultant Location: London, Canary Wharf Department: Global Solution Consulting Reports To: Global Solution Consulting Position Overview We are seeking a seasoned Solution Consultant with deep expertise in Generative AI and Large Language Models (LLMs) to join our high-impact team. In this role, you will act as a strategic and trusted advisor to enterprise clients, helping them unlock the full potential of Uniphore’s AI platform. You’ll drive solutioning and innovation across customer engagements, turning complex business challenges into AI-powered opportunities. Key Responsibilities • Lead technical discovery sessions to understand client objectives, data environments, and AI readiness., • Design and deliver impactful AI/LLM-powered solutions aligned with customer goals and industry best practices., • Translate technical capabilities—particularly around Generative AI and LLMs and Uniphore’s Platform—into compelling business outcomes., • Partner closely with Sales, Product, and Engineering teams to ensure scalable, client-centric solutions., • Continuously monitor AI advancements and translate insights into strategic recommendations., • Support customer enablement through workshops, documentation, and presentations. Required Skills and Qualifications Fluent in Spanish and English Technical Expertise • 6+ years of experience in technical pre-sales, solutions consulting, or AI implementation roles., • Proven hands-on experience with Generative AI, LLMs (e.g., GPT, Claude, PaLM, LLaMA), and related tools (e.g., LangChain, vector databases)., • Strong understanding of raw data, data structures, NLP/NLU/NLG, ML pipelines, and prompt engineering., • Experience with enterprise-grade AI deployments, including model evaluation, customization, and integration. Domain & Industry Acumen • Ability to contextualize solutions within specific industries (e.g., telecom, BFSI, healthcare)., • Experience aligning AI use cases to measurable business value (e.g., cost savings, efficiency, CX improvement). Customer-Facing Skills • Exceptional communication and storytelling abilities—comfortable with both C-level conversations and deep-dive technical workshops., • Strong documentation and presentation skills, with a knack for simplifying complex ideas., • Proven track record of relationship-building, stakeholder influence, and cross-functional collaboration. Problem Solving & Innovation • Creative, analytical thinker with a proactive, ownership-driven mindset., • Ability to ideate and troubleshoot real-world client challenges using state-of-the-art AI tools. Learning & Growth Mindset • Passion for staying ahead of the curve in the AI/LLM space and sharing knowledge across the organization. Why Join Us • Work with industry-defining Conversational AI and Generative AI technologies., • Collaborate with world-class teams on cutting-edge customer engagement solutions., • Enjoy a culture that rewards innovation, accountability, and continuous growth. Our Core Values • Trusted Advisor for the Customer, • Ownership, • Business Process Transformation

We are seeking an experienced and driven Process Engineer to join our team. This role is responsible for driving end-to-end (E2E) process improvements, optimising customer journeys, and delivering high-impact change initiatives across the organization. The ideal candidate will bring expertise in process engineering, data analysis, and continuous improvement within the commercial banking sector. Key Responsibilities: • Own E2E delivery of process improvement initiatives, managing everything from initial scoping, requirements, and design through to implementation, go-live, post-implementation review, and benefits realisation., • Redesign and optimise customer journeys to deliver seamless experiences that enhance customer satisfaction and business outcomes., • Apply Lean Six Sigma tools and techniques to simplify, standardise, and strengthen business processes., • Manage relationships with third-party vendors, holding them accountable for high-quality and timely delivery., • Perform in-depth data analysis to uncover inefficiencies, assess risks, and develop innovative, evidence-based solutions., • Drive forward transformation initiatives in critical areas such as Mobile Onboarding, Holistic Servicing, e-ID & Verification, and Optimised Know Your Customer (OKYC)., • Partner with senior stakeholders and cross-functional teams to embed improvements into BAU operations and ensure sustainable impact. Key Requirements: • Proven E2E delivery track record—experience in taking ownership of change programmes from concept through to closure., • Lean Six Sigma Black Belt (preferred) or Senior Green Belt certification., • Strong background in commercial banking or financial services, with a deep understanding of customer-centric transformation., • Demonstrated success in re-engineering customer journeys and delivering measurable CX improvements., • Excellent vendor management and stakeholder engagement skills., • Strong data analysis capability with the ability to challenge, innovate, and think outside the box., • Subject matter expertise in Mobile Onboarding, Holistic Servicing, e-ID & Verification, and OKYC.

Enterprise Account Executives - AI Enterprise Automation Join this rocketship who have gone from $0 - $40m in just 2 years of selling! Location: London Compensation: Top end base + uncapped commission + equity! The Future of Enterprise Support is Here! Our client is redefining how companies handle customer support. Their AI agents don’t just respond - they think, reason and resolve complex issues across channels like chat, email, and voice. They are helping some of the world’s fastest-growing enterprises cut ticket volumes by 60%+, boost CSAT, and transform support into a strategic advantage. And now, they are scaling fast! We need exceptional Enterprise Account Executives who know how to create new opportunities, close complex deals, and thrive at the intersection of AI innovation and enterprise transformation. Why are they so hot right now? • 0 - $40m in just 2 years of selling!!!, • Backed by top-tier investors and trusted by household-name customers., • AI agents that go beyond chatbots - built to automate workflows, not just answer questions., • A massive market opportunity: enterprise support is a $100B+ problem waiting to be disrupted., • A leadership team of proven builders from the world’s best AI and SaaS companies., • Real customer impact stories - dramatic cost savings, faster resolutions, happier customers., • Product market fit is on the money and they have the best product in the world! This is not another “AI hype” startup. It’s the real thing - with adoption, funding, and product depth. What You’ll Do • Own the full enterprise sales cycle from pipeline generation to close., • Partner with marketing, solutions engineers, and founders to shape deals., • Sell business-critical AI solutions that directly impact cost, scale, and customer experience., • Land and expand within some of the world’s most recognized brands., • Build relationships at VP and C-Suite level across Support, CX, Operations, and Finance., • Collaborate cross-functionally to evolve go-to-market strategy as we scale globally. What You Bring • 3–8 years of enterprise SaaS sales experience - ideally closing complex, multi-stakeholder deals., • You’re hungry, curious, and fearless - a true builder who thrives in fast-growth environments., • Either you come from respected MEDDPICC / Force Management paybook companies or you have experience selling into support, operations, or CX teams with a similar playbook., • You love to prospect, create demand, and own the number., • Exceptional storytelling and ROI selling skills., • High integrity and a collaborative mindset — ego-free, team-driven, results-focused. What’s In It for You • Uncapped earnings with huge upside for overperformance., • Meaningful equity in a rocket-ship AI company., • The chance to sell a product that’s changing how enterprises operate - for real!, • Access to Founders and elite leadership who invest in your growth., • A culture built on speed, trust, and shared wins. If you want to be part of the next wave of AI-driven enterprise transformation, and you’re ready to sell a product customers love - this is your moment!

The role involves working with the Senior Client Programme/CX Manager and Head of Business Development to support the firm’s Markets strategy by driving forward three key strategic client development work streams. Blue Legal are partnering with a leading law firm who are recruiting for a Clien

Sales Through Service: Constantly seeking opportunities for revenue generation via outstanding customer service delivery. CCP are delighted to have been engaged exclusively by a great brand in Hampshire who are looking to recruit a Head of CX & Customer Service for their rapidly expanding business.

Execute UX and CX on projects, with a core focus on UX research, definition, design, and prototyping, including development of concepts and working end-to-end through the UX process. We are looking for a Senior UX Designer based in London / Copenhagen. As a Senior UX Designer you will:.

Interim Director, Customer Experience Analytics.

The Global Restaurant Experience Team is responsible for elevating CX & EX through transforming a restaurant's physical space into a functional, visually appealing, and immersive environment that enhances the overall dining experience, making the McDonald's experience distinctively golden. Note: Arc

SC Cleared (essential) Our client, a specialist defence consultancy, is seeking an. SC Cleared Information Security Officer. Familiarity with NCSC best practice and guidance.

Minimum of 2 years experience in a Front of House Manager role within a hospitality or guest-facing environment. Conducting monthly documented 121s with each onsite team member, ensure all CX managers attend to discuss the engagement plans, social value data, success stories, feedback. Regularly m

Customer Experience Knowledge & Content Manager. Customer Experience Knowledge & Content Manager. We are seeking an experienced, solutions-oriented CX Content Specialist to join our Customer Experience team in London, supporting content-related needs including SEO content for our Help Centre and an

At Avenga, we believe that human creativity empowers technology that matters.Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and UI design, managed services, product development, and software developmen

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Collaborate with other product managers to establish processes and best practices for Product Management and Product Owners at Insulet. The Product Owner, Manager will be responsible for developing and commercializing new products and line extensions for Insulet's Digital Customer Experience. The su

Customer Support Representative (UK). Customer Support Representative (UK). Head of Customer Success | Helping product & UX teams 10x their research | Customer-led growth & Cx.

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. Provide excepti

As a Digital Account Director at MRM, youll play a pivotal role in shaping and delivering exceptional customer experiences for a diverse portfolio of clients. If you thrive in a collaborative, fast-paced environment and are passionate about elevating CX through innovative digital work, this is you

As a Technical Support Engineer / Operations and Application Support Analyst in the CX team, you’ll be supporting global clients on our SCF platform. Passion for helping others; strong ability to communicate technical concepts to customers and colleagues verbally and in writing. Opportunities to v

The Product Owner, Manager will be responsible for developing and commercializing new products and line extensions for Insulet's Digital Customer Experience. The successful leader will have experience leading digital product management for global connected products, with the ability to translate bus

When you work with us, you’ll also be joining Havas CX – an international group dedicated to delivering meaningful customer experiences across the entire customer journey.Helping brands strengthen their consumer relationships is what we’re all about – flexing and blending our creative and da

We are looking for a UK based Engineering Manager to help run our Community Experience (CX) squad, a key team focused on providing a best in class customer support experience through facilitating excellent interactions between Depop and our users. You will manage all engineers in the team and collab

Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/ CX Design Specialist for a 12 month contract.This is a hybrid role with 3 days a week in their stunning offices in central London.Lead the design, delivery, and continuous optimization of