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Solution Architect / Consultant (Adobe / MarTech / CX) London - Hybrid Up to £145,000 | 6-Month Contract | Likely Extension Design the future of enterprise digital experiences. We're looking for a Solution Architect / Consultant to work with large organisations on transforming their marketing technology ecosystems - helping them connect customer data, personalise engagement and deliver measurable business impact. This role sits at the intersection of architecture, consulting and digital transformation. What's in it for you • Up to £145,000 annual salary, • 6-month contract with strong extension potential, • Hybrid working - London, • Work directly with enterprise technology and marketing leaders, • Influence large-scale MarTech and CX transformation programmes Key experience • Architecture or consulting experience within MarTech / Digital Experience platforms, • Strong knowledge of Customer Data Platforms, marketing automation, CRM and personalisation platforms, • Experience designing enterprise digital engagement architectures, • Strong stakeholder engagement - technical teams through to C-Suite, • Experience developing technology roadmaps or transformation strategies Nice to have: • Adobe Experience Cloud ecosystem, • Salesforce / Oracle / Microsoft marketing technologies, • API-driven architecture and cloud data platforms, • Mobile application architecture experience What you'll be doing • Designing enterprise marketing technology architectures, • Advising organisations on digital engagement and CX strategy, • Translating business goals into scalable technical solutions, • Supporting technology transformation programmes and platform adoption, • Leading architecture workshops with senior stakeholders Interested? Apply now or reach out directly for a confidential discussion.

Company Description Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people. At Freshworks, you’ll be part of a global team that values collaboration, curiosity, and impact. Together, we’ll create growth: for our customers, our company, and for you. Job Description As a Lead - Account Executive, you will drive growth and consistently exceed revenue goals within a defined territory. You’ll win new (strategic/enterprise) accounts, strengthen relationships with existing customers, and apply your SaaS expertise to engage effectively with both business and technical decision-makers. What you will do: • Engage, Discover & Drive Results: Execute territory strategies to win enterprise business, grow market presence, and consistently exceed targets in an aligned territory., • Execute the Sales Process: Lead the full sales cycle, from prospecting to negotiation and closure, to deliver predictable, high-performance results., • Articulate Value: Build trusted executive relationships, address diverse business challenges, and position Freshworks as the partner of choice., • Learn & Collaborate: Partner with cross-functional teams to deliver seamless customer experiences and contribute to a culture of shared success., • Hunt & Prospect: Develop and manage a strong pipeline with accurate forecasting. Travel, as required, to connect with customers, strengthen relationships, and represent Freshworks with purpose. Qualifications • Experience that counts: 5 to 8 years of quota-carrying SaaS sales experience in mid-market or enterprise accounts, with a proven track record of exceeding revenue goals., • Strategic mindset: Demonstrated ability to manage full sales cycles, engage diverse stakeholders, and deliver measurable business impact., • Revenue focused: Skilled in prospecting, pipeline development, and forecasting, applying a structured yet flexible approach to consistently meet targets., • Domain knowledge: Expertise in solution selling, with the ability to understand customer needs and position software solutions (e.g., ITSM, IT infrastructure, EX platforms) that drive productivity, engagement, and ROI., • Strong collaborator: Growth-oriented, with a customer-first mindset and the ability to build strong cross-functional partnerships that unlock new opportunities. Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Company Description Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organisations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people. At Freshworks, you’ll be part of a global team that values collaboration, curiosity, and impact. Together, we’ll create growth: for our customers, our company, and for you. Job Description As a Lead Account Executive for our Emerging Europe Market, you will drive growth and consistently exceed revenue goals within a defined territory. You’ll win new (strategic/enterprise) accounts, strengthen relationships with existing customers, and apply your SaaS expertise to engage effectively with both business and technical decision-makers. What you will do: • Engage, Discover & Drive Results: Execute territory strategies to win enterprise business, grow market presence, and consistently exceed targets in an aligned territory., • Execute the Sales Process: Lead the full sales cycle, from prospecting to negotiation and closure, to deliver predictable, high-performance results., • Articulate Value: Build trusted executive relationships, address diverse business challenges, and position Freshworks as the partner of choice., • Learn & Collaborate: Partner with cross-functional teams to deliver seamless customer experiences and contribute to a culture of shared success., • Hunt & Prospect: Develop and manage a strong pipeline with accurate forecasting. Travel, as required, to connect with customers, strengthen relationships, and represent Freshworks with purpose. Qualifications • Experience that counts: 5 to 8 years of quota-carrying SaaS sales experience in mid-market or enterprise accounts, with a proven track record of exceeding revenue goals. Business-level proficiency in the Polish/ Hungarian Language is a must, • Strategic mindset: Demonstrated ability to manage full sales cycles, engage diverse stakeholders, and deliver measurable business impact., • Revenue focused: Skilled in prospecting, pipeline development, and forecasting, applying a structured yet flexible approach to consistently meet targets., • Domain knowledge: Expertise in solution selling, with the ability to understand customer needs and position software solutions (e.g., ITSM, IT infrastructure, EX platforms) that drive productivity, engagement, and ROI., • Strong collaborator: Growth-oriented, with a customer-first mindset and the ability to build strong cross-functional partnerships that unlock new opportunities. Additional information These are some benefits you can expect from us in return • Life and Permanent disability insurance, • Learning and reading budget of up to £1.000 per year, • 25 days of annual Paid-Time-Off (PTO), • Company Funded Employee Assistance Program (EAP) for both you and your family, • Discounted Tax Support Services, • Gym allowance of 30£/month, • Medical insurance for the employee and dependents, • Dental Insurance for the employee and dependents At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Mechanical Commissioning Manager We are seeking a Mechanical Commissioning Manager to join a major Commercial Project in London. This is an opportunity to play a key role on a high-profile site, leading the mechanical commissioning and ensuring all systems are tested, validated, and delivered to the highest standards, helping drive project excellence through to successful project completion. Your Team You'll join a hardworking, ambitious, and supportive team where your ideas matter and your development is genuinely prioritised. At Dornan, we invest in long-term career growth through structured progression pathways and continuous training support. The Role Reporting to the Project Director, the Mechanical Commissioning Manager will lead the planning, coordination, and delivery of commissioning activities, ensuring all systems are inspected, tested, and commissioned in line with project specifications and industry standards. Responsibilities • Lead and coordinate all mechanical commissioning activities to deliver fully tested and operational M&E systems to the client, • Work closely with clients, subcontractors, and project teams to support the successful delivery of building services systems, • Manage subcontractor testing and commissioning activities, including witnessing tests and reviewing documentation, • Identify commissioning requirements, including specialist test equipment and resources, • Support the preparation and review of Commissioning and Testing RAMS, • Carry out quality inspections during pre-commissioning and commissioning stages, • Coordinate commissioning activities with other trades to ensure efficient project delivery, • Resolve commissioning issues quickly and ensure all deficiencies are addressed in a timely manner, • Maintain accurate commissioning reports and documentation, • Ensure all personnel involved in commissioning activities meet required EHS training and safety standards About You Your Experience • Previous experience communicating on the projects progress to key stakeholders, such as the project director, client, architects, engineers, • Ability to priorities workload, • Recognises own strengths and weaknesses and committed to ongoing development, • Acceptance of responsibility and accountability Your Qualifications • Mechanically Qualified, • Strong knowledge of Cx practices To find out more information please contact Sean Hitchman on 07553 002453 / #LI-SH1

Senior Ecommerce Manager Pai Skincare | London Hybrid | Full Time £50,000-£60,000 per annum plus benefits About Pai Pai makes skincare for people who care what goes on their skin. Founded in 2007, we exist because we believe you should never have to choose between what works and what is good for you. Every product we make is certified organic, cruelty free, and formulated without compromise. No fillers, no shortcuts, and no ingredients we cannot look our customers in the eye about or try to hide on the INCI list. Pai manufactures in house at our London lab and factory. We are a certified B Corp and we sell direct to customers across the world. That closeness to the product and the customer is what makes us different and better. Why This Role Exists Our D2C channel is the direct line we have to the people, our Pai ettes, who use our products. We want someone who thinks about the whole customer journey, from the moment they discover us to the parcel unpacking on their kitchen table, and everything that happens after that. We are looking for someone who sees every touchpoint as a chance to surprise, delight, and overdeliver. Pai is in a period of growth and reinvention and we need someone who wants to build. We do not discount except for Black Friday, so you will need to find smarter and more creative ways to grow through better experiences, intuitive merchandising, and a genuine understanding of what makes our customers tick. What Success Looks Like Within the first six months you will have taken ownership of our global D2C commercial performance. You will know your numbers inside out, have built a clear picture of where the opportunities are, and already be testing ideas to unlock them. Specifically You are driving profitable growth, not just top line revenue. You do not chase sales through discounting. You know your contribution margin, CAC, LTV, and stock position, and they shape each trading decision you make. You own weekly, monthly, and quarterly trading performance. You forecast with confidence, spot risks early, and act on them. You think in terms of customer journeys, not just pages. You understand how people discover us, what moves them through the funnel, and how we keep them coming back. You work closely with CRM to ensure the post purchase experience is as considered as everything before it. You have mapped out a clear D2C strategy across conversion, AOV, traffic, and retention and you are executing it with a bias toward action and experimentation. You run the activation calendar including launches, campaigns, and seasonal moments. You plan them with precision while leaving room for what we learn along the way. You manage the web development agency, pushing for conversion and UX improvements that elevate how customers experience the brand and site. You partner with our CRM Manager to align trading, media, and lifecycle activity. You work with Performance Marketing, Brand, Content, and CX so that campaigns land seamlessly across every channel. You present performance insights to senior stakeholders with clarity and a point of view. You do not just report the numbers, you explain what they mean. You regularly share what is working with the Wholesale and Amazon teams so your insights lift performance across every channel, not just D2C. How You Use AI We are a small team and need people who use AI to work faster, reach better insights, and do things that would not otherwise be possible. We want to hear specific examples of how you have used AI to drive revenue growth or improve efficiency. If you are already getting results in your current role with AI, or you have been experimenting in your own time and are ready to apply it properly, we want to hear from you. Who You Are We are most interested in how you think and what you have done. That said, we would expect you to bring 4 or more years in D2C e commerce, trading, or commercial management. You have owned a P and L or a revenue target and understand what it takes to hit it. A strong grasp of the customer journey end to end, from discovery and conversion through to fulfilment, unboxing, and retention. Experience managing web development agencies. You know how to brief, prioritise, and hold partners accountable. Strong commercial instincts. You are analytical but comfortable making decisions with imperfect information. Confidence with Shopify, GA4, and CRM platforms. Curiosity. You read, experiment, and test new ideas. You are the person who finds a new tool or tactic and cannot wait to try it. Ambition. You want to grow and you want the business to grow with you. What You Will Get A seat at the table in a brand that is growing. You will work directly with the Head of DTC, Founders, and Group CEO, with genuine ownership of the channel and the freedom to experiment. We care about doing things well, not just quickly. You will be surrounded by colleagues who take pride in what they make and how they make it. There is also free skincare and we are very dog friendly. Reports to Global Head of Direct to Consumer Direct Reports E Commerce Account Executive Location London W3 Parking and great transport links

Are you a strategic and hands-on Global Head of Customer Experience ready to scale CX in one of the UK’s fastest-growing consumer brands? 📍 London (Euston – Hybrid, min. 3 days in office) 💷 £90,000 🕒 Permanent. We’re partnering exclusively with a high-growth, sustainability-led challenger brand on a mission to disrupt a £100bn industry. With rapid international expansion underway (UK + US and beyond), this is a business-critical hire to define and lead the global CX strategy at scale. This is not a “steady-state” role — this is about building, evolving, and transforming CX in real-time growth. 🚀 Your Core Responsibilities This role requires a commercial, systems-savvy CX leader who can operate at pace while building scalable, world-class customer experiences. Global CX Strategy & Leadership Define and own the end-to-end CX strategy across UK & US, aligning customer experience with brand values and commercial growth. Scaling CX Operations Lead a multi-layered structure including UK & US leads, outsourced partners, and offshore teams — ensuring scalability through peak periods (3,000+ daily contacts). Systems, Automation & AI Audit, optimise, and implement CX systems (CRM, AI, automation tools). You’ll be the expert voice on what good looks like and how to get there. Customer Insight → Business Impact Turn customer feedback into actionable improvements across Product, Logistics, Growth, and Operations. Performance & Metrics Ownership Own and improve key CX metrics (CSAT, NPS, response times, cost per contact), ensuring service excellence at scale. Peak Planning & Forecasting Lead resource planning and operational readiness ahead of high-volume trading periods. CX Culture & Standards Embed a premium, “Ritz-Carlton-style” service mindset while balancing speed, cost, and operational efficiency. 💪 What We’re Looking For We’re looking for a proven CX leader who has already operated ahead of the curve — someone who can grow with the business, not catch up to it. Experience & Background • 8–12+ years in CX leadership within DTC / eCommerce / high-growth consumer brands, • Experience scaling CX in rapid-growth environments (think £20m → £80m+ trajectory), • Proven track record implementing or optimising CRM, automation, and AI tools, • Experience working across start-up, scale-up, and more established environments — able to balance pace, ambiguity, and evolving structure Leadership & Operating Style • Low ego, high accountability — thrives in a performance-driven, transparent culture, • Comfortable being challenged and influencing senior stakeholders, including CEO level, • Proactive, autonomous, and able to build structure within ambiguity Technical & Operational Strength • Strong experience with outsourced CX models and offshore teams, • Deep understanding of CX systems, workflows, and integrations, • Data-driven with strong analytical capability Mindset Fit • Thrives in fast-paced, high-growth scale-ups (not corporate-only backgrounds), • Balances speed with precision — knows when to move fast and when to get it right, • Values trust, honesty, and ownership 🌍 Why This Role? • Join one of the fastest-growing UK brands, scaling globally, • Own CX at a truly strategic, global level, • Work directly with senior leadership and CEO, • Build and shape CX from the ground up during a critical growth phase, • Be part of a mission-driven, sustainability-focused brand 📩 Apply Now If you’re ready to own and scale global customer experience in a hyper-growth environment, we’d love to speak with you.

AI Solutions Specialist -Presales Salary + Benefits to be discussed over a call London - Hybrid Options Available £75,000 base salary + £25,000 OTE + Benefits Are you passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist, you’ll sit at the intersection of technology, business strategy, and customer experience. You’ll help enterprise clients understand how Conversational AI, Generative AI, and automation can unlock measurable value across their contact centres and digital channels. 🌍 What You’ll Do • Lead discovery sessions with enterprise clients to uncover needs and opportunities for AI and automation., • Design and validate end-to-end AI architectures that are scalable, secure, and outcome-driven., • Support bids and proposals with credible technical and operational input., • Deliver compelling demos and presentations that show real business impact., • Collaborate with Solution Engineers on proof-of-concepts and client showcases., • Advise on AI trends, technologies, and best practices to shape go-to-market strategies., • Mentor colleagues and contribute to a culture of knowledge-sharing and enablement. ⚙️ What You Bring • Deep knowledge of Conversational AI, Generative AI, and automation frameworks., • Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect)., • Experience designing or supporting enterprise-scale AI deployments., • Commercial acumen, including ROI modelling and TCO analysis., • Strong communication and presentation skills with executive audiences., • Ability to balance technical depth with business storytelling., • Leadership and mentoring capability within cross-functional teams. 🧠 Tech Stack Familiarity • AI/Automation: Conversational AI platforms, LLMs, agentic AI, RPA tools., • Cloud: AWS, Azure, or Google Cloud., • Integration: APIs, microservices, middleware., • Data: Advanced analytics and reporting tools. 🎓 Preferred Experience & Certifications • Background in Presales, Solutions Consulting, or Technical Architecture., • Experience in AI-enabled customer experience transformation., • Degree in Computer Science, AI, or related field (or equivalent practical experience)., • Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus., • Flexible / remote working options, • Private healthcare and life insurance, • Pension plan, • Cycle-to-work scheme, • 28 days paid annual leave (including company-wide wellbeing days), • Access to LinkedIn Learning and ongoing development programs If you’re ready to shape the future of AI-driven customer experience and thrive in a collaborative, fast-paced environment — we’d love to hear from you. • Seniority Level, • Mid-Senior level, • Industry, • IT Services and IT Consulting, • Employment Type, • Full-time, • Job Functions, • Analyst, • Skills, • Large Language Models (LLM)

One of the UK’s biggest consumer brands is hiring a Lead Service Designer to help embed and scale service design as a strategic disciplin. This is a business undergoing a major shift — from launching products to delivering best-in-class end-to-end customer experiences. With customer experience now a CEO-level priority, service design is central to driving that transformation at scale across millions of customers. The Lead Service Designer will be responsible for: • Owning end-to-end service design strategy across complex customer journeys, • Partnering with Product, Technology, Operations and Content Design to drive joined-up, cross-channel experiences, • Building and leading a high-performing service design team, • Using data, behavioural insight and research to inform decisions (what customers do, not just what they say), • Delivering measurable improvements across CX, operational efficiency, and commercial outcomes, • Leading initiatives from discovery through to delivery and optimisation The Lead Service Designer will have: • Service Design leadership experience, • Experience leading service design in complex, large-scale environments, • A track record of delivering measurable impact (customer behaviour, business performance, operational outcomes), • Strong systems thinking and ability to work across end-to-end journeys, • Confidence using analytics and evidence to shape decisions, • Background in consumer-facing businesses (e.g. retail, ecommerce, finance, media, entertainment, gaming, etc.), • Candidates could come from roles such as Head of Service Design, Service Design Lead, Senior Service Designer, etc. This is a great opportunity for a talented Lead Service Designer to shape how service design operates at scale, with strong executive backing and real influence across the organisation. Lead Service Designer £80-95k + bonus + benefits London / hybrid

Salary: £28,000 – £32,000 Location: Hybrid — 3 days in the office, 2 days from home Job Type: Full-time About the Role As the CX Assistant, you will play a key role in driving the performance, development, and overall success of our Customer Service team. You’ll ensure every customer receives a premium, “white glove” experience while supporting the growth of our overseas agents through thoughtful coaching, clear communication, and strong leadership. Key Responsibilities Team Leadership & Support • Onboard, train, and mentor a small team of overseas Customer Service agents, ensuring alignment with departmental KPIs., • Provide one-to-one coaching, development, and performance feedback weekly or bi-weekly., • Offer day-to-day guidance for agent queries and support escalated or complex customer issues., • Record and report weekly agent performance metrics., • Establish and track clear KPIs to boost team performance and efficiency., • Complete weekly Quality Analysis reviews and share insights with key stakeholders., • Step in to support the Customer Service inbox during peak times., • Maintain a premium “white glove” customer experience for every member., • Manage routine HR tasks including annual leave approval, monitoring absences, and updating attendance records., • Strong background in delivering premium or luxury-level customer experiences., • Previous experience managing, supervising, or coaching a team., • Excellent organisational, administrative, and communication skills., • A professional, proactive mindset suited to a fast-paced environment., • Hybrid working pattern: 3 days in office, 2 days working from home., • Competitive salary., • Join a mission-led team focused on sustainability and innovation., • Contribute to meaningful work that positively impacts consumers and the environment.

Strategic Programme Lead – Large grocery / homeware client £1000 per day 12 month contract Hybrid working - London Based Context / business overview Our client is embarking on a multi-year growth and transformation journey to deliver a new North Star centred on mission-led, digital-first customer experiences and significant revenue growth. My client is the strategic partner helping to define and deliver this agenda across experience, data, technology, loyalty and new growth plays. The Strategic Programme Lead is my clients senior leader for this account-wide programme – responsible for turning the North Star and growth ambition into a coherent, sequenced programme that delivers measurable value. Role purpose / mission To own and lead the digital growth programme end-to-end, defining the growth roadmap, aligning senior stakeholders around it, and orchestrating and client teams to deliver sustained customer and commercial impact. This role holds the single, executive view of the programme: where value comes from, how it will be unlocked, and how the organisation needs to change to make it stick . Key responsibilities / accountabilities Strategy & roadmap • Translate the North Star and commercial targets into a multi-year growth roadmap, with clear phases, outcomes and investment., • Maintain and evolve the programme portfolio – adding, shaping or retiring initiatives based on evidence, performance and external change. Value, scope & prioritisation • Own the programme value case (revenue, customer metrics, cost/eMiciency) and ensure each major initiative has a clear line of sight to that value., • Lead trade-oM decisions on scope, phasing and investment, balancing ambition, risk, capacity and dependency on client group initiatives. Executive governance & decision-making • Shape and chair the SteerCo agenda, focusing on decisions and options, not status reporting., • Ensure risks, dependencies and structural issues are surfaced early, with clear options and recommendations for senior stakeholders. Cross-programme orchestration • Align work across experience, data, CRM/loyalty, operations and new growth plays so they reinforce each other rather than compete., • Coordinate with client Tech, Supply Chain and other strategic programmes to avoid duplication and manage integration points. Client partnership & influence • Act as my clients principal strategic partner to client leadership on digital growth., • Challenge and support senior stakeholders on where to focus, how fast to move and what to stop, using data and insight. Leadership of team • Build, lead and develop a multi-disciplinary programme team across strategy, CX, CRM, data, media, engineering and change., • Set expectations, ways of working and culture that support high performance and constructive challenge. Scope & scale • Programme scale: multi-year, multi-million transformation covering clients digital experience, data & analytics, CRM/loyalty and supporting technology., • Team footprint: leadership of a cross-functional Merkle team (typically 20–50+ people across disciplines onsite, near-shore, oM-shore) plus coordination of client and third-party teams., • Decision remit: significant influence over programme investment, prioritisation and sequencing, within an agreed commercial framework., • Impact: direct impact on a material share of clients revenue growth and customer performance over the next 3–5 years. Experience requirements • Significant experience (c. 10+ years) leading large-scale digital / data / eCommerce / CRM transformations for major brands., • Proven track record as a Programme Director / Transformation Director / Portfolio Lead working with C-suite stakeholders., • Exposure to retail, grocery or fashion strongly preferred; understands trading, digital, data, loyalty and ops dynamics., • Experience within a consulting, agency or SI environment, orchestrating multi-discipline teams and partner ecosystems., • Demonstrable experience managing multi-million budgets, complex dependencies and high-stakes governance. Skills & competencies • Strategic thinking: can connect customer insight, commercial levers and operating constraints into a clear transformation thesis., • Executive influence: able to frame choices and trade-oMs for senior leaders; confident in high-stakes conversations., • Portfolio & programme leadership: strong grasp of prioritisation, phasing, risk management and cross-programme orchestration., • Commercial acumen: understands P&L drivers, investment cases and how to track value realisation., • People leadership: builds diverse, high-performing teams; creates clarity and alignment; handles conflict constructively., • Comfort with ambiguity: can lead through incomplete information, course-correcting as evidence emerges. Key relationships & reporting lines Client stakeholders: • Client Exec Sponsors (e.g. Digital Director, CCO, CMO, CIO/CTO, Chief Data OMicer)., • Senior leaders in Commercial, Marketing, Data & Analytics, Technology, Operations, Finance. External / partners: • Client programme leaders, key technology and platform vendors, other consulting partners.

Customer Platforms Manager CL6 London / Manchester / Edinburgh Accenture is a leading global professional services company, providing a broad range of services in customer, strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C. We work across Financial Services, Health & Public Sector and Communications Media and Tech clients. We help our clients define, plan and deliver changes that impact end customers and the front-office. You will: • Be at the forefront of the industry to create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises., • Work with famous brands and household names., • Support clients to define a customer-first mindset, helping them shape their business and operating models., • Redefine customer journeys and personalize interactions to create significant and consistent experiences., • Be at the forefront of physical and digital engagement models to give their customers a seamless service model., • Re-invent the customer ‘ecosystem’ as products / services spread across organizations, • Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organizations maximise value from their customer interactions., • Understand how to shape and deliver transformational solutions for clients who are looking to better understand their customers and how they engage with their products and services., • Have the opportunity to deepen your practitioner knowledge in areas such as GenAI and human-centered design., • Shape and help deliver integrations of cloud-based customer platforms (e.g. Microsoft Dynamics, Salesforce, AWS)., • Work with and learn from high-performing individuals across Accenture’s Global Network with varied specializations who are passionate about helping organisations champion the customer., • Have the opportunity to use your entrepreneurial skills to grow the practice and set strategic direction on what should be Accenture’s offering in this space. You'll learn, grow and advance in an innovative culture that thrives with shared success, innovative ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you. As a Service Lead Manager, you will: • Lead a team to collaborate with our clients to understand their business needs and requirements., • Develop a vision and business cases for transformation projects, highlighting the strategic value of Microsoft technologies., • Design and implement AWS, Google CES, Genesys CX Cloud, MSFT and Sierra solutions: Ideally understand target state architecture for each platform and able to explain functionality achieved with each platform and how that can fit in enterprise architecture., • Plan and drive the implementation of our solutions, managing the project timelines and resources. Collaborate with cross-functional teams to ensure project milestones are met. Ensure all appropriate reporting is in place., • Collaborate across our business sharing knowledge within the Accenture ecosystem to improve our platform capability and leverage available knowledge, • Demonstrate deep understanding of enterprise technology platforms and architectures, staying current with emerging trends and guiding teams on optimal solution design., • Shape and influence strategic direction across multiple transformation programs, ensuring alignment with client business goals and Accenture’s innovation agenda., • Mentor and develop future leaders within the team, fostering a culture of continuous improvement, inclusion, and high performance. We are seeking candidates with the following skills and experience: • Hands-on experience with the AWS, Genesys Cloud CX, Google CES , MSFT Dynamic 365 or Sierra, hands on experience of implementing one of these solutions., • Strong analytical skills for translating business and technical requirements into innovative solutions., • Experience in articulating solution value and business case creation, • Ability to design technical solutions or customer journeys utilising Hypersclaers and one of the above platforms, • Experience in agile environments using frameworks such as Scrum or Kanban, • Strong communication and collaboration skills, and experience in senior stakeholder management, • Relevant Certifications from one of the above players., • Extensive experience in Service Technology, CCaaS or integration with CRM. Set yourself apart: • Hands on experience with Google CES, Co pilot studio and building Agentic agents., • Strong grasp of customer engagement platforms, CRM, CaaS, Chat or AI., • Experience implementing being hands on in the project., • Demonstrated ability to assess the impact of transformations on operating models., • Showing a demo of conversational AI which you have built with one of the platforms which offers this service. What’s in it for you: Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as: • 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice., • Family-friendly and flexible work policies., • Attractive pension plan with financial wellbeing support and resources., • Private healthcare insurance plan and Mental Wellbeing support., • Employee Assistance Program, Career Development and Counselling., • A range of generous Parental Leave offerings. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

Product Manager (Digital Platforms / CX) 📍 London (Hybrid) | 💼 Permanent | £60 - £68,000 pa We’re working with a leading organisation in the events space, looking for a Product Manager to own and evolve a suite of digital products across CRM, event platforms, and customer experience. You’ll define product vision and roadmap, translating business goals and user insight into clear, prioritised initiatives, while working closely with CX, UX, Engineering, and commercial teams. Key Responsibilities • Own product roadmap, vision, and prioritisation, • Lead discovery and define user-focused solutions, • Collaborate cross-functionally to deliver products into live environments, • Make trade-offs on scope, sequencing, and investment, • Measure performance and drive continuous improvement What We’re Looking For • Proven Product Manager experience in digital or complex platforms, • Strong understanding of CX and user-centred design, • Experience working with UX, Engineering, and stakeholders, • Confident with prioritisation and data-driven decision making, • A great opportunity to shape impactful products in a fast-paced, customer-focused environment. If this could be for you, please apply with your most recent copy of your CV.

Role: Oracle Practice Engagement Director Location : UK, Europe Domain: Retail, CPG If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you. If you are interested in being part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued, take a moment and explore the below job opportunity. As part of our Oracle Practice Sales team for the EMEA region, you will play a key role in building and cultivating relationships and opportunities within existing as well as prospective clients, selling Oracle ecosystem services and solutions. You will work as a trusted advisor and position Infosys as a partner of choice for Oracle related work. You will work with Infosys industry new logo sales / GTM as well as client partner teams to expand Oracle business across EMEA. You will have the opportunity to collaborate with some of the best talent in the industry to create innovative, high-quality solutions to meet our clients' business needs. As the Practice Engagement Director, you will be responsible for all client interfaces within group of accounts across the CPG, Retail and Logistics (CRL) industries in the EMEA region. You will work with the wider market facing and delivery team to build the portfolio and account plans and deliver business growth and client management for the Oracle ecosystem of services and solutions. Responsibilities: You will have the following key responsibilities within the assigned account portfolio: • Client Relationship Management: Manage relationships with operational personnel - those directly involved with the client's presence., • Business Development - Build a strong account portfolio for Oracle and drive revenues by being the owner of the entire Opportunity Management Cycle: Prospect-Evaluate-Propose-Close. This involves identifying business opportunities, selling concepts to the client where required and influencing the client to give additional business based on demonstrated solutions and capabilities., • Proposal Development: Conduct research and analysis, create proposals/pitches, validate estimates/effort, deliver client presentations and negotiate with clients., • Client Delivery Assurance - assure the client of Infosys commitment and collaborate with the Delivery Managers to address all people or infrastructure related issues that may be affecting the delivery of the project vis-à-vis the specific client., • Account Planning and Governance - responsible for client Management processes within the Oracle Portfolio - Plan-Sell-Deliver-Manage. Build account level plans - with details of the relationships required, the opportunities that have to be chased, and the revenue expected from such opportunities. Qualifications: • 15+ years' experience with strong sales/relationship management/account management experience., • Must have led client facing consulting or sales engagements in following industry verticals: Retail, CPG and Logistics., • Understanding of Oracle ecosystem of products such as ERP, HCM, CX, Supply Chain, Analytics, Cloud Infrastructure and platform services, • Strong Business Development and Client Management experience is required., • Track record of interacting and building relationship with CXO level client contacts., • Track record as Engagement/Relationship Manager growing and nurturing client relationships highly desirable., • Global Delivery Model experience desirable., • Wide variety of IT and business consulting engagement experience., • Strong leadership, interpersonal, communication and presentation skills., • Hands-on experience with proposal creation and leading proposal presentations., • The job entails travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. About Infosys: Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Our team of over 240,000 innovators, across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies, that we bring to every project we undertake. Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. Infosys is an equal opportunity employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation. Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

Account Director, Sales Project Management £80,000-100,000 base + strong commission structure Southwark, Hybrid Harnham have partnered with an innovative SaaS scale-up using advanced text analytics to help global brands understand why their customers think, feel and behave the way they do. Their platform turns customer feedback, surveys and social media data into actionable insights that drive smarter business decisions. As they continue to grow, they’re looking for a Senior Customer Success Manager to join the team and play a key role in delivering real impact for enterprise clients across industries. The Role As Account Director, Sales Project Management, you’ll build long-term relationships with clients, helping them extract maximum value from the platform and uncover meaningful insights that inform strategy and performance. You’ll: • Act as the main contact for a portfolio of enterprise clients, guiding them from onboarding through renewal., • Translate client goals into clear research briefs and actionable recommendations., • Present findings confidently to senior stakeholders, showcasing the commercial impact of insights., • Collaborate closely with Product, Data and Sales teams to ensure seamless client delivery., • Identify opportunities for account growth through upsell and cross-sell initiatives., • Lead QBRs, roadmap sessions, and data-driven discussions with clients. What We’re Looking For • Experience in Customer Success CX, ideally within SaaS or CRM systems, • Sales methodologies tools such as SPIN or MEDDICC, • Skilled communicator and presenter, able to distil complex insights into clear client stories., • Strong analytical mindset with a passion for solving problems and finding meaning in data., • Proven ability to manage multiple enterprise relationships simultaneously., • Commercially savvy, with a track record of driving retention and growth., • Curious, proactive, and collaborative — someone who thrives in a fast-growing, innovative environment. What’s on Offer • £100,000 base + strong commission structure, • Ongoing training and development from day one, • Opportunities for rapid progression — internal promotion is encouraged, • 24 days annual leave + bank holidays, • Regular team socials and company events, • Tech Scheme & Cycle to Work benefits, • Employee wellbeing support and learning academy If interested apply below or send your CV to

About VML At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work About the team you will be joining You'll be joining a dynamic and award-winning data planning team within a fast-paced agency environment. Reporting into the Senior Data Planning Director, the team is part of the wider EMEA Data team. This has a mix of consultants, analysts, data scientists and insight and effectiveness experts as well a team of technical enablement specialists. Who we’re looking for We're seeking a highly collaborative and enthusiastic Data Planning Manager (Experienced Senior Data Planner) to join our team to work on a large automotive account. You will be a key data evangelist, working with clients and internal teams to develop and deliver data-driven strategies focused on CRM targeting, personalisation, measurement, and optimization across multiple digital channels. As well as supporting and mentoring more junior team members. What You Will Be Doing: As a Data Planning Manager, you will be a crucial link between data analysis and broader marketing strategy, developing connected, data-inspired CRM programs. This involves: • Building strong relationships with client stakeholders and internal VML teams to promote, develop, and manage data and analysis deliverables., • Leading data discovery and analysis projects to unify consumer data and develop actionable insights., • Developing data strategies and roadmaps to guide client marketing activities., • Defining frameworks to measure marketing effectiveness, setting KPIs, benchmarks, targets, and forecasts., • Defining and setting up reporting and analysis processes that meet client objectives., • Developing campaign targeting plans and briefs for internal or 3rd party campaign delivery teams., • Measuring, evaluating, and optimizing marketing activity using best practice testing methodologies., • Acting as a trusted advisor to clients on all data-related matters, enabling data-driven decision-making., • Presenting regularly to clients and attending client meetings., • Driving strategy across all channels and touchpoints, from email, push, and SMS to a connected communications plan encompassing digital media, including social, mobile, and website., • Contributing to the development of junior team members by sharing knowledge and fostering a learning culture., • Working closely with analysts, strategists, account and campaign delivery teams, and multiple client stakeholders. What Skills Will Help You Be Successful: • 6+ years of experience in a data function, preferably within an agency environment or a similar role with transferable skills., • Strong understanding of CRM principles and digital marketing landscape, • Proven ability to manage projects and work effectively within cross-functional teams., • Excellent communication, organization, proposal writing, and presentation skills., • Ability to explain complex technical data concepts in a clear and concise manner to non-technical audiences., • Strategic thinking and analytical skills, with a high level of numeracy., • Proficiency in Excel and other data analysis tools., • Familiarity with marketing automation platforms, CDPs, and ESPs, especially Salesforce Marketing Cloud., • Experience with website analytics and personalisation/testing tools (e.g., Google Analytics, Adobe Analytics & Target)., • Experience with data visualization tools (e.g., Tableau, Power BI) is beneficial., • A proactive, curious, and collaborative approach, with a willingness to learn and push boundaries., • A passion for data and its potential to drive business impact.

About Woods Bagot – Architecture for Worlds Ahead We design places that meet the challenges and opportunities of our rapidly changing world. Our commitment to exploration, impact and community creates enduring, forward‑thinking outcomes, unlocking humanity’s highest potential. With a global design culture devoted to creativity, resilience, and purpose – we ensure every project contributes to our client’s vision, inspiring future generations. Woods Bagot is part of the 7C Network. The 7C Network is an integrated network of design and architecture companies that provides "Total Place Design," a holistic approach to creating transformative environments. It combines capabilities from its constituent brands - including Woods Bagot, ERA-co, Impact Futures, and Customs Bureau - to offer services in placemaking, sustainability, architecture and interior design, and luxury concepts. About You We are looking for someone who has had a minimum of 3 years' experience working within the built environment in business development / marketing / executive support and has a confident and professional client facing manner. The suitable candidate will be professional, proactive, analytical, solution-orientated and able to work with discretion. This position is a maternity cover role offered on a 12-month fixed-term contract. The successful candidate will be employed on a temporary basis to cover a period of maternity leave, with the contract expected to run for approximately 12 months. About the Role The Client Experience / Business Development Coordinator plays a central role in supporting the growth Strategy of W-B in London. You will be pivotal in understanding our client and contractor relationships across the business. This role encompasses a blend of BD support, client engagement tracking, event planning, marketing coordination, and bid support. You will report monthly to both the local Executive Team and the broader ‘Global Client Stream’ team and Global BDMC Teams. This role, however, will take primary responsibility for delivery and coordination for London-based activities. Key Responsibilities: Business Development Support • Work with the leadership team to deliver the business development strategy., • Identify opportunities for new and existing client engagement., • Update and track business development progress., • Arrange meetings and venue bookings., • Ensure CRM & Introhive client database is kept up to date. Client Experience (CX) Analysis • Liaise with Global CX Lead, to align and support relevant global CX workshops for London., • Run and track actions from CX workshops for key accounts., • Identify operational improvements and initiatives to engage new and existing clients., • Contribute to major project pursuits by assisting with: Client and project mapping, messaging, interview and presentation preparation., • Client project mapping and relationships to support bid work and presentations., • Schedule and conduct client reviews. Marketing and Industry Engagement • Identify events, networking opportunities, and awards submissions., • Support our sister company Customs Bureau with initiatives through identifying and recommending relevant industry events, trade fairs and engagement opportunities., • Collaborate with the Communication team to identify speaking opportunities. Client Stream Support • Assist the Global Client Stream team with activities including responding to market snapshot requests and supporting broader CX/BD initiatives. Marketing Admin • Responsible for maintaining and updating the BDMC Planner., • Responsible for the marketing budget., • Responsible for membership and subscription renewals. Skills & Competencies • Experience in a similar role within the architecture or built environment industry., • Strong organisational and administrative skills., • Excellent communication and stakeholder management., • Attention to detail and process-oriented approach., • Ability to manage multiple priorities and deadlines., • Excellent collaboration and teamwork skills., • Experience with Dynamics 365 platforms and Introhive is preferential., • InDesign and PowerPoint skills required. Benefits we offer In addition to working for a world-class design Studio, you will enjoy benefits such as: • A balance between Studio and home working, • Access to global resources to enhance your learning and development, • Private healthcare and dental cover, • Annual discretionary bonus, • Company pension scheme How to Apply Please send your resume via this LinkedIn job post. Applications will be treated in the strictest confidence. We do not accept unsolicited resumes or names from agencies. Mandatory Requirement: It is an essential requirement that applicants must have the legal right to work in the UK when applying for this position. Due to the high volume of applications, we kindly ask that you refrain from following up on your CV submission, as this may slow down the process. We truly appreciate your interest in joining Woods Bagot, and should your application progress, we will be in touch directly. Thank you for your understanding. All personal data collected by the Company will be kept confidential and only be used for recruitment purposes. 7C - Total Place Design Network 7C is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status. At 7C, we are committed to creating an environment where difference is celebrated, valued and respected, practices are equitable, and our people feel like they belong. We accept that none of us is smarter than all of us. We believe building a diverse workforce is the foundation to creativity and innovative design – it is only by working together that we can realise the potential of our people, clients and communities around us. Through our inclusive leadership and our truly global studio network, you will find your voice and have the support and flexibility required to bring your whole self to work and build an exceptional career.

Early CX / CS Career upstep. # Start April / May # £50k+ # Visa Required # London Office # 8 Week induction in USA French language Account Managers to work with our client’s existing customer base in Europe. This is a full-time position that offers French-speaking individuals an opportunity to apply their skills in a dynamic work environment while developing well-rounded competencies across key products and services. You'll need to be a self-starter, work effectively as part of a team, and be willing to support day-to-day operations in a rapidly growing organisation. You'll be a critical link between customers, sales, business development, and management. The Job: • Proactively service and support French speaking clients, • Field incoming calls, handle contractor customer inquiries and troubleshoot problems, • Handle client account management functions, including invoicing and collections, • Proactively analyse customer service processes and bring forth ideas for continuous improvement, • Research and develop various resources and reference documents for French speaking clients, • Support and participate in the organisation’s Continuous Improvement Program The Successful Applicant will have: • UK residency or Work Permit (not Student visa) • Bachelor’s degree from an accredited university, • Proficient computer skills in programs, ie Word, Excel, and PowerPoint, • Demonstrated personal initiative, • Proficient presentation skills, • Solid analytical and problem-solving ability, • Excellent customer service orientation, • Desire to assume increasing levels of leadership responsibility, • Ability to work on multiple tasks simultaneously, • Excellent verbal and written communication skills, • Strong organisational skills and attention to detail, • Ability to work well in a fast-paced environment Language requirements: Native-level French language Business-level English Salary: £47,000 – £52,000 Location: [G. London] City of London Job type: Permanent

Role - Clinical Negligence Paralegal Salary - £30k Location - London (hybrid) As a Paralegal in the team you will provide an important link between the client and the firm, having responsibility for aspects of file management, under supervision. Key Responsibilities • Undertake fee earning tasks to assist with running of a caseload with a view to run their own caseload under the supervision and management of qualified lawyers and carry out simple, routine tasks, • Draft legal documents using appropriate precedents and templates which address all relevant legal and factual issues and accurately reflect the client’s instructions, • Undertake effective legal research, using appropriate methods and sourcing, presenting the results accurately and clearly, • Highlight and escalate any issues to qualified lawyers, • Providing excellent client service at all times and adhere to the firms Client Experience (CX) principles, • Learn firm policies and business processes, ensuring compliance particularly with regards to confidentiality, security data protection and file retention and destruction requirements, • Ensure adherence to all affiliations and standards connected to the department, • Check to ensure all work complies with risk management policies and procedures, in particular concerning file opening processes and anti-money laundering. Audit files with the department to ensure files comply with risk management policies and procedures, • All administrative duties associated with this role Sustainable Growth • Support fee earners to prepare for BD & marketing activities, • Attend BD events where appropriate, • Take an active part in promoting the firm through Social media channels such as Twitter, LinkedIn and Facebook, • Update the CRM system to input data and manage the client information through the system including adding contact details, referrals and new clients. Act as a super user for the system, • Begin to build business relationships with 3rd parties under supervision (e.g. agents, referrers, experts), responding to enquiries and building a good rapport Dynamic Culture • Demonstrate proactivity and creativity by seeking and suggesting improvements, • Develop meaningful relationships based on trust and provide support to your team, • Have pride in all work that you do and seek the best outcome for your work, your team and the Firm, • Be open, inclusive and supportive of others in the Firm, both in your team and business wide Financial & Operational Excellence • Time record all work and work towards a fee earning target set (£20,000 up to £60,000), • Work towards personal objectives, recording progress within About Me Input into procedural changes, making suggestions for improvement and efficiencies. Take ownership of projects where appropriate. • Legal qualifications (LLB or CILEx) (desirable)., • Previous experience within a Clinical Negligence role (essential)., • Excellent organisation capability with the ability to effectively prioritise (essential)., • Solid understanding of Microsoft Office suite and other relevant IT platforms (essential)., • Strong written communication skills (essential)., • Demonstrate a good understanding of client relationship management (essential)., • Ability to undertake basic legal work under supervision and use initiative where required (essential).

£60,000 - £80,000 basic salary dependent on experience Quarterly bonus of up to 16% of salary per annum Location: Divided between our Chelsea showroom, client sites and some home working Contract: Full-time, permanent Reports to: Head of Sales and Customer Experience Status: New role Company Background Castrads is a premium cast iron radiator manufacturer and retailer operating across the UK, US, and EU. We are a Stockport-based manufacturer of cast iron radiators with showrooms in London and New York and a reseller network across the globe. Our clientele includes heating engineers, architects, designers, and heritage property owners who won't compromise on quality. Castrads radiators are specified for many of the world's most well-known buildings. Our model combines direct sales with a specialist reseller network, supported by deep technical expertise and bespoke specification support. We're a small, ambitious team running a customer-first business, and we are seeking an experienced manager to help us grow our business in our biggest market, the south of England. Role Purpose Drive sales performance across the South of England by combining strategic oversight with hands-on client engagement. This role requires an expert in sales strategy and team management who can back their instincts with data: analysing pipeline trends, identifying patterns in enquiry conversion, and using insight to allocate resource and prioritise opportunities effectively. Alongside the analytical dimension, this is an emphatically client-facing role, with a significant proportion of time spent out of the showroom — meeting with recurring clients such as high-end heating engineers and interior designers, visiting job sites, and building the relationships that generate repeat business. Our sales cycles are long and our client relationships longer; we're looking for someone who thrives in a considered, consultative environment rather than a high-volume transactional one. Key Responsibilities • Oversee all incoming sales enquiries for the South, triaging and allocating work to ensure each job is dealt with by the most appropriate team member., • Develop and execute a data-informed sales strategy for the southern region: setting targets, modelling revenue scenarios, and using pipeline analytics to drive growth., • Own the regional sales data: maintain accurate records, build and manage reporting models and dashboards, and translate data into clear, actionable insight for the Head of Sales and CX., • Identify patterns in enquiry volume, source, conversion rate and average order value to inform where time and resource should be focused — and where opportunities are being missed., • Spend significant time in the field: meeting plumbers, interior designers, architects and other recurring clients to deepen relationships and generate referrals., • Conduct or oversee site visits for complex or high-value projects, working alongside more junior colleagues where applicable., • Identify and pursue outbound sales opportunities, using data to prioritise lapsed client re-engagement and new business development., • Line manage the team of four, setting clear objectives underpinned by measurable targets and supporting regular performance reviews with data., • Collaborate with the Regional Sales Manager (North) to maintain a consistent approach to data and reporting across both regions., • Monitor regional sales metrics and present performance reports, pipeline analysis and forecasts to the Head of Sales and CX on a regular basis., • Represent Castrads at trade events, networking functions and client meetings across the South., • Work with the Marketing team to maintain a strong pipeline of case study opportunities from southern projects, ensuring completed work is captured and showcased., • Submit regular social media content opportunities to the Marketing team reflecting sales activities, client visits, project progress and life on the ground across the southern region. Key Skills & Competencies • Strong consultative sales skills with the ability to manage complex, high-value projects with extended sales cycles., • Analytical mindset with the ability to interpret sales data, identify trends and translate findings into strategic decisions — using whatever tools you work best in, whether that's Excel, Google Sheets, a CRM's reporting suite, or a BI platform., • Comfortable building, maintaining and interrogating data models, dashboards and forecasting tools without being dependent on a specific platform., • Solid grasp of the underlying principles of sales analytics: conversion rates, pipeline velocity, cohort analysis and forecasting., • Excellent relationship-building skills, particularly with trade professionals (plumbers, designers, architects) where trust is built over years, not transactions., • Ability to triage, prioritise and delegate effectively across a small team, using data to inform decisions rather than relying on instinct alone., • Commercial awareness and a sharp eye for identifying sales opportunities in both the numbers and the field., • Confident conducting site visits and providing technical guidance to customers., • Outstanding verbal and written communication skills, including the ability to present data clearly to non-technical colleagues., • Self-motivated with the ability to manage own time across showroom, field and home working. Person Specification Essential: • Full UK driving licence., • Excellent written English., • Proven sales management experience with a track record of meeting or exceeding targets (minimum 5 years) — ideally in a sector characterised by long sales cycles, considered purchase decisions, and high-value individual projects. This might include premium interiors, architecture, construction, heritage, bespoke manufacturing, or high-end trade supply., • A background in relationship-led, consultative B2B or B2C sales. Our sales process is measured in weeks and months, our client relationships in years., • Demonstrable experience using data and analytics to inform sales strategy and team performance — in any tool or platform. What matters is the analytical skill, not the software., • Experience managing and developing a small team., • Demonstrable ability to build and maintain long-term client relationships., • Confidence working autonomously across multiple settings (showroom, field, home). Desirable: • Experience in premium interiors, architecture, heritage buildings, or the heating and plumbing sector., • Existing network of contacts among interior designers, architects, or heating engineers in London and the South East., • Understanding of building science, heating systems or heritage architecture., • Familiarity with CRM platforms and an understanding of how to use CRM data to support pipeline management and forecasting. Working Pattern Full-time. A blend of showroom-based work in Chelsea, field visits to clients and job sites, and some home working. The role requires significant time spent out and about with clients. Occasional travel to our Stockport HQ for team meetings, with the potential for international travel to the US and across Europe. Reporting Structure Reports to: Head of Sales and Customer Experience

Overview: The Customer Experience (CX) Manager plays a key role in bringing GRIDSERVE’s customer experience strategy to life. You’ll uncover what matters most to our customers, turning insight into meaningful action and driving improvements across the business. Blending customer insight, operational collaboration, governance, and project delivery, this role works closely with the Head of CX and Experience Designer to champion customer-first thinking and deliver real, measurable change. What you will be doing: Insight & Analysis Analyse customer data, feedback, and journey performance to identify friction and opportunities, translating insight into clear, actionable recommendations. Continuous Improvement & Root Cause Build strong feedback loops across teams and lead root cause analysis to resolve recurring issues and track progress. CX Projects & Delivery Lead cross-functional CX improvement initiatives from discovery through to delivery, embedding changes across the business. CX Standards & Governance Support the development of customer-first frameworks and ensure consistency and quality across all journeys. Voice of the Customer & Impact • Own customer insight reporting, track key metrics like CSAT and NPS, and assess the commercial impact of customer behaviour. What we're looking for: We’re looking for someone who combines insight, delivery, and influence, with a focus on improving end-to-end experiences. Experience • Background in customer experience, insight, operations, or transformation roles, • Experience leading cross-functional projects and driving change, • Strong understanding of VoC (e.g. NPS, CSAT), • Analytical and able to turn insight into action, • Strong stakeholder management and influencing skills, • Clear communicator with strong storytelling ability, • Comfortable working across teams and disciplines, • Experience in EV, retail, or similar sectors, • CX, service design, or human-centred design certifications (e.g. CCXP, Design Thinking), • Experience in UX, product, or digital transformation, • Exposure to Lean, Agile, or analytics/BI tools What we can offer you: Benefits & ways of working Financial benefits: Competitive pay, annual bonus, pension (5% employer contribution), life insurance (AIG, 4x salary), income protection (Legal & General) Wellbeing & flexibility: 33 days holiday (incl. public holidays) + a day off for your birthday, hybrid working, enhanced family leave (6 months full maternity/primary adoptee pay, 2 weeks full partner/secondary adoptee pay), neo-natal care pay, Private Medical Insurance for you and your family (from day one), Employee Assistance Programme, 24/7 GP access, iFeel app for mental wellbeing support, eye test & glasses allowance Planet-friendly perks: EV salary sacrifice scheme (CarWow) Career growth: Learning & development resources via Go1 platform, in-house LMS 🌍 Inclusivity at GRIDSERVE GRIDSERVE is an inclusive employer, committed to ensuring equitable opportunities for all. We welcome applicants from every background, including those from under-represented and marginalised groups, and believe that diversity of thought fuels innovation and nurtures talent. To support this, we guarantee interviews to all qualified disabled candidates who meet the essential criteria for the role. Even if you don’t meet every requirement listed, we encourage you to apply — you may be the right fit for this role or for future opportunities. #InclusiveHiring #NetworkAnalyst #HybridWork #GRIDSERVE

Growth Analyst The operator The one who is genuinely obsessed with how customers behave. Not the campaign calendar. Not the open rate. The thing underneath: why someone bought once and never came back, what message at what moment changed their mind, and how you build a system that gets that right at scale. You might be a year into your first role and already operating well above it. You might be finishing a degree with a track record that suggests you've been building, leading, or figuring things out long before anyone gave you a job title. We don't care about where you started. We care about whether you have the analytical instinct to find signal in customer data, the execution discipline to run complex systems without dropping anything, and the commercial curiosity to understand why retention is the lever that compounds everything else. Healf is Europe's fastest-growing health platform. £100M+ revenue run-rate. 700k+ customers. A high-retention, high-margin marketplace built on the belief that modern wellbeing should be digital-first, beautifully curated, and powered by data that actually helps people feel their best. Founded by two brothers whose own wellbeing journeys became the mission, Healf is built on five principles that define how we work: we work harder than anyone else, we never settle, obsession beats talent, we live what we preach, and we run as a unit. We curate the world's best products across EAT, MOVE, MIND, and SLEEP. That's the first chapter. The next chapter is harder and more interesting. With Healf Zone on the horizon, we're closing the loop on health with personalised, preventative care that connects biomarker data, wearables, and customer behaviour into a single intelligence engine. The CRM layer is how that intelligence reaches customers. It's not a support function. It's how the platform speaks. Why this role is Healf At Healf, we think customer communication is one of the highest-leverage things we do. The right message to the right person at the right moment doesn't just drive a conversion. It builds a relationship that compounds over years. Every flow you build, every journey you optimise, every retention lever you pull changes the trajectory of a customer's relationship with Healf. That is why we do not see this as a conventional CRM role. Growth Analyst is the functional label. Building the communication engine for a platform that will define how the next generation manages their health is the real job. We are not sending emails. We are building the system that makes people feel understood. What we mean by that Somewhere right now there is a graduate at a top consulting firm who spends their evenings reading about customer retention economics and cohort analysis because they find it genuinely interesting. Who has noticed that the best consumer businesses don't acquire their way to growth, they retain their way there. Who has been executing brilliantly inside a system built by others and is ready, for the first time, to build something themselves. Somewhere else there is a first-year analyst at a bank who is two weeks into a project and has already identified three things the model got wrong. Who works with a precision that makes the people around them quietly raise their own standards. Who has never heard of Healf, but whose entire orientation, the obsession with getting things right, the commercial instinct, the drive, is exactly what this role is built for. These people are not browsing job boards. They are not looking for a CRM role. But if someone showed them what this actually is, a chance to own a critical function at one of Europe's fastest-growing companies, to sit at the intersection of growth and product and data, and to build something with real commercial consequence from day one, they would not hesitate. That is who we are looking for. What you will own → The CRM engine, end to end. Email, SMS, WhatsApp. Campaigns, flows, and sales. Zero defects. If a message goes to the wrong person at the wrong time, you will know before anyone else does, and you will have already fixed it. → Customer journeys that actually work. You will own the subscription flows that drive retention and lifetime value. Not just execution. The thinking behind them: why this sequence, why this message, why this moment. → Cross-functional partnership. You will work directly with Growth, CX, Product, and Trading. You will be the person who understands what customers are doing well enough to tell other teams what they need to know. → Analysis that drives decisions. Ad hoc requests, trading questions, strategy problems. You will bring commercial and analytical thinking to whatever needs solving, not just the brief in front of you. → A career with real trajectory. For the right person, this is a launchpad into Product, Strategy, Retention, or Growth. The exposure is real. The ownership is immediate. The pace will accelerate you faster than almost anywhere else you could go. Who you are You are early in your career and already operating above your level. You have an exceptional academic track record, not because credentials are the point, but because it signals the intellectual horsepower and work ethic this role demands. You are analytically sharp. You notice things in data that others walk past. You ask the second and third question, not just the first. You understand that the interesting insight is usually one layer below the obvious one. You are commercially curious. You care about why customers behave the way they do, what drives retention, and how communication compounds into revenue over time. You have probably already formed opinions about brands that do this well and brands that don't. You are an exceptional executor. Complex systems, high standards, zero defects. You do not drop things. You do not need to be chased. You hold yourself to a bar that makes others around you raise theirs. You are genuinely interesting. You have done something, built something, led something, pursued something with enough intensity that it tells us who you are beyond your CV. We’re looking for graduates who are ready to accelerate quickly, and this role offers multiple pathways for growth across analytics, strategy, and commercial impact as you develop. Twelve months → CRM flows running at a level of precision and personalisation that becomes a competitive advantage → Retention metrics moving in the right direction, with your fingerprints on why → A working relationship with senior leaders built on judgement, not just execution → A clear view of where you want to go next, and a track record that makes it possible → Candidates who turn down other offers because the Healf experience made everything else feel slow Show us → Something you built or owned that required you to hold a lot of complexity together at once. What did you do when it nearly broke? → A moment where your analysis changed someone's mind. Not a presentation. A decision that went differently because of what you found. → Evidence that you are commercially curious by instinct. Not from a job. From how you think about the world. → The thing outside work, or before your career, that tells us who you are. We are not looking for conventional. We are looking for someone who has done something with genuine intensity. The deal Competitive base. Real ownership from day one. Direct exposure to senior decision-making at one of Europe's fastest-growing companies. We ask a great deal of the people who work here. Full commitment. High standards. The Healf Standard is not a poster on the wall. It's how decisions get made, how people treat each other, and how the company moves. In return, we invest in your growth with the same intensity we invest in the product. The skills you build here, commercial thinking, analytical rigour, cross-functional ownership, are the skills that compound across a career. We have built the fastest-growing health company in Europe with a team small enough that every person in it shapes the outcome. That is still true today.

Zensar is a leading digital solutions and technology services company that specialises in partnering with global organisations across industries in their Digital Transformation journey. Zensar’s Return on Digital® strategy has enabled customers to look beyond current investments towards realising visible business benefits in their digital transformation journey. If you’re looking for a workplace where associates realise and contribute to their full potential, are recognised for the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! Role description: We are seeking an entrepreneurial Client Partner to own and scale a portfolio of strategic accounts across HiTech, Media, Telecom, and iGaming sectors. This role sits at the intersection of sales, relationship management, and strategic growth, with full accountability for expanding existing client engagements into multi-million-dollar relationships. The ideal candidate combines consultative selling, creative deal-making, and strong executive presence. You will operate with high autonomy, backed by deep capabilities across: • Experience & Design (CX, UX, Digital Product Design), • Engineering (cloud-native, full-stack development), • Data & AI, • Cloud & Infrastructure, • Enterprise Platforms (SAP, Oracle, Salesforce, etc.), • Managed Services (AMS, Testing, Support & Maintenance) Key Responsibilities 1. Account Ownership & Growth • Own 1–3 strategic global accounts with high growth potential., • Develop and execute account growth strategies aligned to client business priorities., • Build multi-threaded relationships across business and technology stakeholders (C-suite to delivery leaders)., • Drive wallet share expansion across service lines. 2. Proactive Deal Origination • Identify, shape, and close large, complex deals (multi-tower / multi-year)., • Create proactive, insight-led propositions—not just respond to RFPs., • Leverage industry trends (AI, digital transformation, platform modernization, CX) to generate opportunities., • Collaborate with internal teams to craft differentiated value propositions. 3. Pipeline Development & Sales Execution • Build and maintain a robust, forward-looking pipeline., • Drive end-to-end sales cycles, including:, • Opportunity identification, • Solution shaping, • Commercial structuring, • Negotiation and closure, • Consistently meet/exceed revenue and margin targets. 4. Relationship Building & Client Engagement • Act as a trusted advisor to senior client stakeholders., • Spend significant time on-site with clients to deepen relationships., • Represent the organization in executive forums, workshops, and strategy discussions. 5. Cross-Functional Collaboration • Work closely with service line leaders, delivery teams, and pre-sales., • Orchestrate internal capabilities to deliver integrated, cross-functional solutions., • Ensure seamless transition from sales to delivery, maintaining client confidence. 6. Market Development • Build presence in target sectors (HiTech, Media, Telecom, iGaming)., • Support market positioning, thought leadership, and go-to-market initiatives., • Revenue growth within assigned accounts, • Pipeline coverage (3–5x of annual target), • Deal size and deal win rate, • Client satisfaction and relationship depth, • Expansion across service lines, • Contribution to strategic deals and new capabilities Experience • 8-15 years in IT services / consulting / digital transformation sales, • Proven track record of:, • Managing and growing large enterprise accounts, • Closing large, complex deals (£5M–£50M+), • Selling across multiple service lines, • Experience in one or more target industries:, • HiTech, • Media, • Telecom 1. Entrepreneurial Mindset • Self-starter with strong ownership and initiative, • Ability to create opportunities from ambiguity, • Comfortable operating in a high-autonomy environment 2. Strategic Selling & Deal Crafting • Strong consultative selling skills, • Ability to shape large, non-linear deals, • Commercial acumen (pricing, margin structuring, risk management) 3. Relationship Management • Strong executive presence, • Ability to influence C-level stakeholders, • Skilled in building trust and long-term partnerships 4. Creativity & Innovation • Brings fresh ideas to clients proactively, • Able to connect design, technology, and business outcomes, • Thinks beyond traditional outsourcing models 5. Collaboration & Leadership • Works effectively across matrixed organizations, • Leads virtual teams across sales, delivery, and practices, • Drives alignment and execution across stakeholders Travel Requirements • Initial/regular travel to the United States for client engagement and deal pursuits, • Willingness to spend significant time at client locations Qualification: Must be educated to at least degree level or equivalent.

Are you an experience Operations Executive / Manager within the Travel / Educational Travel Industry? Do you love all things Adventure / Challenge Travel? We have the role for you! One of the UK's leading operators of challenge Travel / Events (UK & Abroad) are looking for an experience Operations and Customer Experience Manager to join their team! The Operations Manager is a senior, hands-on role within the company, responsible for delivering a safe, good-value experience for our university student trip participants from booking through to the successful completion of their chosen challenge. This entails overseeing the pre-departure experience of participants as well as the management and booking of supplier services to ensure all trips are run safely and efficiently for all participants. The role: • Overseeing the overall operations / admin for scheduled trips / events, • Maintaining Trip Date Mapping documents to ensure all trips are planned efficiently, liaising with sales staff to ensure departure dates are optimised., • Take responsibility for ensuring that trips are mapped on dates with the best value flight prices and choose the best value airlines for each routing, taking flight times, layovers, cost per person and contractual terms into account., • Request, negotiate and agree trip-specific quotes/contracts with airlines as early as possible, ensuring the cost per travelling participant is minimised., • Take ownership of the pre-departure information and support journey for all participants and ensure it is optimised (executed by the Ops and CX coordinator), • Take responsibility for recruiting (advertising, interviewing, training and budgeting) for ICOs and Events Managers (treks, 3 peaks and marathons) and medics for all required trips., • Provide the company’s medic with a comprehensive list of all participants who have indicated a medical condition, obtain all advice in writing and provide feedback to other relevant staff where the medic determines that a participant is not fit to travel., • Track departmental budget lines and provide forecasted figures on request The Person: • Experience in operations / administering group travel packages, • Building and maintaining professional relationships with suppliers, • Managed overseas incidents, • Experience with using custom CRMs, • Dealt with customer enquiries and complaints, • Experience of managing staff, • Travelled extensively, • Understanding of how travel packages are formed, • Strong IT literacy, especially spreadsheets, • Excellent written and oral communication skills, • Ability to deal professionally with people from different cultural contexts, • Creating and maintaining effective working relationships, • Good presentation skills, • Drive, ambition and a desire to hit targets and achieve results, • Passion for running and/or adventure travel The package: • A salary of circa £37,000 (depending on experience), • Hybrid working – Office location in The City (St Paul, • Monday – Friday working hours, • Opportunities to Travel Interested? Please click APPLY or contact

🌳🌳🌳 Implementation/Onboarding Specialist – AI SaaS Startup – Build the Client Experience Engine – FULLY REMOTE (UK/EMEA) 🌳🌳🌳 Another exclusive opportunity from Areti Group 🌳 Areti Group is partnering with a high-growth, product-first AI SaaS company quietly building something category-defining for global organisations. This is a company where product, people, and metrics sit at the heart of everything. Lean team. Exceptional talent density. No corporate noise. Right now they’re expanding the Operations & Client Experience team. We are hiring multiple Onboarding Specialists who will play a mission-critical role in delivering world-class onboarding and platform adoption. 📍 Location: Remote (UK / EMEA) 💼 Type: Full-time 🚀 Stage: High-growth AI SaaS | Product-first | Global customers 🌳 The Opportunity This is not a traditional implementation role. You’ll be the person who turns a signed contract into a successful client launch. You’ll guide customers through onboarding, configure the platform, run training, coordinate internally with Product and Operations, and ensure every customer goes live confident, excited, and ready to adopt the platform. The company believes onboarding is the most important moment in the customer lifecycle — and treats it that way. You’ll work in a fast-moving environment where ownership, autonomy, and problem solving are expected from day one. Small team. Very experienced people. Think SAS unit, not an army. 🌳 What You’ll Own 🌳 Client Onboarding You’ll own the end-to-end onboarding journey for new customers. This includes: • Leading onboarding kick-off calls, • Aligning on goals, timelines, and success metrics, • Managing onboarding plans and milestones, • Coordinating data and system configuration, • Managing stakeholders across multiple teams, • Driving customers through to successful go-live You’ll be the trusted guide during the most critical stage of the customer journey. 🌳 Cross-Functional Delivery This role sits at the centre of the delivery engine. You’ll collaborate with: • Sales & CX teams during client handover, • Product & Engineering on configuration or technical requirements, • Operations teams ahead of launch, • Internal stakeholders working on platform improvements 🌳 Training & Enablement You’ll help customers succeed by delivering clear and engaging training sessions. This includes: • Delivering product training for customer teams, • Creating onboarding documentation and materials, • Supporting adoption of new workflows, • Helping customers get value from day one 🌳 Delivery Excellence This business is obsessed with metrics and outcomes. You’ll help track and improve: • Time-to-launch, • Onboarding experience, • Customer satisfaction, • Early product adoption You’ll also proactively identify risks and ensure projects stay on track. 🌳 What We’re Looking For We’re looking for people who combine organisation, communication, and client empathy. You should have: • 3–5+ years experience in onboarding, implementation, customer success, or project delivery, • Experience working with international customers, • Experience in SaaS environments Experience in Benefits is hugely desirable - Flexible Benefits • Benefits Platform, • Employee Benefits Technology, • Total Reward, • Benefits Administration, • HR Tech / Reward Tech • Ability to manage multiple onboarding projects simultaneously, • Experience delivering virtual training sessions, • Strong communication with senior stakeholders This role suits someone who is: • Highly organised, • Proactive and solution-oriented, • Comfortable managing complexity, • Confident in client-facing situations, • Energised by fast-moving environments 🌳 Nice-to-Have Experience • Enterprise client onboarding, • Experience in global platforms or complex SaaS products, • Startup or scale-up experience, • Project management certifications 🌳 The Culture The company operates around a few principles. 🌳 Small teams of exceptional people who trust each other. 🌳 Delivering for customers is the mission 🌳 Challenge is encouraged 🌳 Product-first thinking Lean, ambitious, curious, and never complacent. 🌳 Why Join? • Join a category-defining AI SaaS company, • Work with global enterprise customers, • High trust, high ownership culture, • Product-first business solving complex problems, • A genuinely high-performance environment, • Fully remote working If you enjoy solving problems, working directly with customers, and building exceptional onboarding experiences - this is a rare opportunity to join a company at exactly the right moment. Apply now or reach out to Areti Group for a confidential conversation.

Customer Experience Team Leader 📍 London or Dubai | Hybrid 💰 Strong salary + package 🚀 Subscription experience would be highly desirable I’m working with a high-growth global wellness brand scaling rapidly across DTC, retail and international markets. With strong momentum and expansion underway, they’re investing in building best-in-class customer operations to support their next phase of growth They are now hiring a Customer Experience Team Leader to take ownership of day-to-day CX operations and help elevate systems, processes and performance. About the role This is a hands-on role focused on running and improving customer support operations. You’ll take ownership of the inbox, escalations and workflows, while working closely with an external support team to ensure high-quality service across all channels. Key responsibilities include: • Managing day-to-day inbox, escalations and customer queries, • Optimising the CX platform (Gorgias), including macros, automation and workflows, • Improving response times, efficiency and service quality, • Supporting and guiding external support teams to maintain high standards, • Monitoring performance metrics (CSAT, response times, resolution rates), • Identifying trends and implementing improvements across the customer journey Your experience ✔ 1–3 years in customer operations, CX or support roles (ideally in a startup or subscription business) ✔ Experience using tools such as Gorgias, Zendesk or similar ✔ Strong operational mindset with attention to detail ✔ Confident handling escalations and improving processes ✔ Proactive, solutions-focused and comfortable in a fast-paced environment ✔ Bonus: exposure to AI/chatbots or automation tools What’s on offer • High ownership role in a fast-growing global brand, • Opportunity to shape and improve CX operations, • Hybrid working and strong flexibility, • Private healthcare and wellness benefits, • Clear progression as the business scales

Research Manager £45,000-£55,000 London (Hybrid – 2x Days a Week in Office) The Company I’m working exclusively with one of the world’s leading data, insights and consulting organisations, supporting their largest and highest-performing Brand Insights team globally; this team partners with over 100+ well-known brands across every sector, helping them answer critical questions around brand growth, positioning and creative effectiveness. The Role This is a highly client-facing insights role, balancing delivery, storytelling and stakeholder engagement. You’ll work closely with brand and marketing teams, helping them understand what drives brand growth and what actions will have the biggest commercial impact. You will: • Lead and deliver brand insight projects end-to-end, • Advise on questionnaires, methodology and research design, • Analyse data and craft compelling commercial narratives, • Present insights and recommendations to senior stakeholders, • Work closely with internal research, processing and delivery teams, • Coach and support junior team members (1–2 reports optional), • Manage multiple client accounts simultaneously (typically 3–4), • Partner with marketing, insight and CX teams to join the dots across projects Work spans brand tracking, creative testing, segmentation and broader strategic brand consultancy Your Skills & Experience • Strong quantitative research background (ideally Research Manager level), • Experience across brand tracking, brand health or brand equity, • Comfortable analysing survey data using Excel and/or SPSS, • Able to combine multiple data sources (survey, media, social, search), • Strong storytelling and PowerPoint presentation skills, • Proven client-facing experience and stakeholder management, • Exposure to questionnaire design and research delivery, • Genuine passion for brand and marketing strategy I am looking for someone curious, commercially minded and confident presenting insights to both insight teams and wider marketing stakeholders. The Benefits • £45,000-£55,000 How to Apply Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page

Customer Experience & Contact Platform Consultant London / Manchester / Edinburgh CL9 Accenture is a leading global professional services company, providing a broad range of services in customer, strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C. The Service practice sits within our Song business. We work across Financial Services, Health & Public Sector and Communications Media and Technology clients. In Service, we help our clients define, plan and deliver changes that impact end customers and the front-office. As part of the Service team, you will: • Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scale., • Be at the forefront of CCaaS and AI innovation, helping clients build connected, always-on service models for their customers., • Work with leading organizations across multiple industries, contributing to large-scale customer and platform transformations., • Support clients in defining a customer-first mindset and reshaping their business and operating models., • Transform customer journeys and service interactions using data, CCaaS platforms and AI to create seamless and consistent experiences., • Reinvent the customer service ecosystem by improving how products, services and channels work together., • Learn and apply emerging trends in customer data, AI and experience design, and use these insights to help organizations maximize value from customer interactions., • Shape and deliver transformational customer platform solutions for clients who want deeper understanding of how customers engage with their products and services., • Continue to build practitioner skills in areas such as GenAI, human-centered design and modern service architecture., • Support the integration of cloud-based customer and CCaaS platforms (for example Microsoft Dynamics Contact Centre, Amazon Connect, Genesys Cloud CX, or Google CCaaS/CES)., • Collaborate with colleagues across Accenture’s global network, learning from specialists who share a passion for customer experience, platforms and AI., • Contribute to practice growth by helping shape offerings and strategic direction across CCaaS and AI-enabled customer platforms. As a Customer Experience & Contact Platform Consultant, you will: • Be part of multi-disciplinary teams to understand client requirements and shape CCaaS and AI focused transformation programs., • Support the design of CCaaS and AI solutions across platforms such as Amazon Connect, Genesys Cloud CX, Google CCaaS/CES or Microsoft Dynamics Contact Centre. This may involve hands-on build or delivery roles such as integrating to AI platforms like Sierra and ElevenLabs., • Collaborate across Accenture to share knowledge, build reusable assets and strengthen our CCaaS and AI capability., • Apply understanding of enterprise platforms and architectures, staying current with emerging CCaaS and AI trends., • Support in shaping the strategic direction of CCaaS and AI transformation programs, either through deep expertise in enterprise platforms and architectures. Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as: • 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice., • Family-friendly and flexible work policies., • Attractive pension plan with financial wellbeing support and resources., • Private healthcare insurance plan and Mental Wellbeing support., • Employee Assistance Program, Career Development and Counselling., • A range of generous Parental Leave offerings. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

If you’re a couple of years in to your event sales career and want a platform where earnings build properly over time, this is a strong one. You’ll be selling sponsorship into a portfolio with high rebook rates. Once you land a client, you own it and continue earning from it. Earnings ramp quickly: • Up to £55k base, • £90–100k in year one, • £150–200k once established Tiered commission per event, uncapped, with rebooks helping you stay in higher earning bands. The CX division has grown close to 20%, with clear progression for people who deliver. What’s different: • Consultative sales approach, • Strong training from day one, • Less churn, more account ownership, • Hybrid, 2 days in Pimlico You’ll likely have: • 2+ years B2B sales experience, • Drive to win new business and build accounts, • Confidence dealing with senior stakeholders If you’re interested, I’d be happy to discuss how this could fit.

Enterprise Account Executive – Agentic AI - £240k OTE Exciting new Enterprise Account Executive opportunity with rapidly expanding provider of Agentic AI solutions for CX Applications – APPLY NOW for more information. Non-Negotiable experience required: • Enterprise-level sales experience - £200k-500k ACV deal sizes, • Multi-stakeholder focused sales – technical and business ICPs, • Career Stability and demonstrable track record of success, • New Business focused experience and mindset, • Experience of working in a start-up or Scale-up environment highly preferred – i.e. Series A->C journey Job Title: Enterprise Account Executive Industry: Agentic AI, CX Solutions Location: London Package: £120,000 base + Double OTE + Benefits + Equity The Role In this brand-new Enterprise Account Executive position, you will be responsible for the complete sales cycle from cradle-to-grave, targeting C-Suite decision makers at EMEA Enterprise clients – 5,000+ FTE organisations Representing an award-winning, cutting edge, AI-Forward technology portfolio, you will be supported by a top-quality team of marketing, SDR, Technical and Customer Success, giving you a platform to generate new business in a greenfield territory, so it’s a cracking role for the right person. The Candidate We are keen to speak to Enterprise Account Executive candidates with previous experience selling an AI-led portfolio into Enterprise size clients – 5,000+ FTEs. It is absolutely essential that you be an individual contributor with a demonstrable track record of closing 6-figure deals, that are complex and multi-stakeholder in nature, and new logo. Whilst we are open to a variety of technologies, the first choice is candidates with experience selling Agentic AI around CX, CCaaS, Customer Engagement and Conversational AI. Alternative Enterprise-level sales experience will be considered, so long as is targeting technical ICPs and working at the right level in terms of ACV. The Package On offer for a new Enterprise Account Executive is a competitive base salary in the region of £120,000, an uncapped and rewarding commission plan with aggressive accelerators providing an additional £120,000+ per annum as a minimum for top performers. Excellent benefits and equity are all on the table for top talent so GET IN TOUCH today for more information on how this could be the perfect next career move for you. For more information on this and dozens of other live vacancies please visit our website or call to speak to one of our highly trained consultants. h2 Recruit specialise in all sales positions including Enterprise Account Executive, Strategic Account Executive, Business Development Executives, Business Development Manager, Portfolio Manager, Sales Manager, Sales Director and Account Manager roles.

Role Title: Oracle Cloud ERP Senior Manager Location: London Salary: Competitive salary and package dependent on experience Career Level: Senior Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. “Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO About the Accenture Oracle Business Group: As part of the 54,000+ Accenture Oracle skilled professionals in our global community, you will join the UK and Ireland Oracle business group team where we play a central role in working with some of the world’s most dynamic global companies, responsible for helping them address some of the top challenges faced today. Within our Oracle practice, functional professionals work with our clients to transform the back and front office function in the digital era. With a focus on implementing Oracle ERPM, Talent & HR, Payroll and CX Cloud products, Business Intelligence and analytics solutions, robotics process automation and Blockchain, our Oracle practice offers and delivers an unparalleled digital footprint for our customers. We are looking for candidates that excel in working in a client facing environment with passion and proven delivery and functional skills. Candidates should be able to approach client challenges in an informed, structured and innovative way. Ideally, you have solid prior experience on Oracle cloud applications. What we offer: • All our Consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career, • A focus on your strengths and continuous coaching from senior colleagues enable fast-paced progression with competitive rewards., • You’ll benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and cutting-edge tools As an Oracle Cloud Senior Manager, you will: • Architect, design and deliver Oracle ERP cloud solutions for a range of industry organisations., • Be independently accountable for delivery of solutions and Oracle ERP cloud transformation programs., • Develop credibility and relationships with client stakeholders., • Collaborate as a key member of the delivery and sales team to represent the solution offering to the client buyer and other internal Accenture groups., • Understand and clearly define the input required to create cost estimates., • Prepare the cost model estimates to deliver the defined scope of services., • Mentor and coach more junior members of the team. We are looking for experience in the following skills: • Qualified accountant or having proven core finance experience., • Previous experience of working in a consultancy environment., • Ability to build and maintain relationships with senior clients and colleagues., • Order to Cash or Project Accounting skills a bonus. Set yourself apart: • Confidence in presenting challenging points of view to client audiences., • Workstream team lead experience - leading, mentoring and developing our people., • Professional Qualification (ACA, CIMA, ACCA, CFA) is preferable, • Exposure in one of the following areas: Business Intelligence, analytics and/or robotics process automation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at ___ Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Customer Experience & Contact Platform Architect - Manager London / Manchester / Edinburgh CL7 Accenture is a leading global professional services company, providing a broad range of services in customer, strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C. The Service practice sits within our Song business. We work across Financial Services, Health & Public Sector and Communications Media and Technology clients. In Service, we help our clients define, plan and deliver changes that impact end customers and the front-office. You will: • Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scale., • Be at the forefront of CCaaS and AI innovation, helping clients build connected, always-on service models for their customers., • Work with leading organisations across multiple industries, contributing to large-scale customer and platform transformations., • Support clients in defining a customer-first mindset and reshaping their business and operating models., • Transform customer journeys and service interactions using data, CCaaS platforms and AI to create seamless and consistent experiences., • Reinvent the customer service ecosystem by improving how products, services and channels work together., • Learn and apply emerging trends in customer data, AI and experience design, and use these insights to help organisations maximize value from customer interactions., • Shape and deliver transformational customer platform solutions for clients who want deeper understanding of how customers engage with their products and services., • Continue to build practitioner skills in areas such as GenAI, human-centered design and modern service architecture., • Support the integration of cloud-based customer and CCaaS platforms (for example Microsoft Dynamics Contact Centre, Amazon Connect, Genesys Cloud CX, or Google CCaaS/CES)., • Collaborate with colleagues across Accenture’s global network, learning from specialists who share a passion for customer experience, platforms and AI., • Contribute to practice growth by helping shape offerings and strategic direction across CCaaS and AI-enabled customer platforms. As a Customer Experience & Contact Platform Architect - Manager, you will: • Lead multi-disciplinary teams to understand client requirements and shape CCaaS and AI focused transformation programs., • Lead the design of CCaaS and AI solutions across platforms such as Amazon Connect, Genesys Cloud CX, Google CCaaS/CES or Microsoft Dynamics Contact Centre. This may involve hands-on build or overseeing delivery teams, and includes supporting integration with AI platforms like Sierra and ElevenLabs., • Collaborate across Accenture to share knowledge, build reusable assets and strengthen our CCaaS and AI capability., • Apply deep understanding of enterprise platforms and architectures, staying current with emerging CCaaS and AI trends and guiding teams on optimal design., • Shape the strategic direction of CCaaS and AI transformation programmes, either through deep expertise in enterprise platforms and architectures., • Mentor and develop future leaders, fostering a culture of performance, inclusion and continuous improvement. Required skills and experience: • Strong hands-on expertise with at least one major CCaaS platform is a must (e.g. Amazon Connect, Genesys Cloud CX, Google CCaaS/CES or Microsoft Dynamics Contact Centre)., • Experience solutioning integrations between CCaaS platforms and AI services, automation tools, or adjacent customer systems through hands-on design/build., • Strong analytical skills and the ability to translate business and technical requirements into platform designs or customer journeys., • Ability to design technical solutions or customer journeys across hyperscalers and modern customer platforms., • Relevant certifications from organizations such-as Amazon, Genesys, Google or Microsoft, • Extensive experience in CCaaS and AI enabled service technology gained through hands-on design and build work. Set yourself apart: • Experience architecting and building advanced features in platforms such as Google CCaaS/CES, Amazon Connect, Genesys Cloud CX or Microsoft Dynamics Contact Centre, especially where AI capabilities are involved., • Practical designing or building AI agents or conversational AI solutions using tools such as Co-Pilot Studio, Sierra or ElevenLabs., • Ability to demonstrate CCaaS and AI solutions you’ve contributed to through direct technical build (flows, routing, integrations etc.)., • Strong understanding of customer engagement and service technologies from a design/build perspective., • Track record of contributing to or leading multi-platform CCaaS and AI architecture teams and delivery squads. Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as: • 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice., • Family-friendly and flexible work policies., • Attractive pension plan with financial wellbeing support and resources., • Private healthcare insurance plan and Mental Wellbeing support., • Employee Assistance Program, Career Development and Counselling., • A range of generous Parental Leave offerings. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

Intelligently Moving Your World XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm. Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility. Why should you be part of our success story? XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions. Position: Customer Experience Manager - UK Key Responsibilities Customer Voice & Problem Resolution • Mandate to lead the full Voice of the Customer (VOC) program, aggregating and analyzing customer insights across multiple channels (call centers, social media, surveys, retail, partners, and direct feedback)., • Proactively identify pain points and trends, prioritizing high-impact issues that require escalation and resolution., • Ensure closed-loop resolution by coordinating cross-functional actions with HQ, regional teams, and key business lines (Sales, After-Sales, Product, Digital, PR, and Technical)., • Drive improvements in issue response time and accountability across departments., • Ticket system monitor the local ticket system to collect, track, and manage customer feedback and complaints. Categorize tickets into key areas:, • Product Quality, • Service & After-Sales, • Delivery & Logistics, • Technical Support, • General Customer Experience, • Assign priorities based on urgency and impact., • Enable cross-team collaboration with clear ownership. Cross-Functional Leadership & 360° Approach • Act as the internal project manager, securing cross-functional collaboration by ensuring all departments contribute to a seamless customer journey., • Work closely with Sales, After-Sales, Product, Retail, Technical, PR, and Digital teams to eliminate process silos and optimize customer interactions across touchpoints., • Connect the dots between different customer-facing and backend teams to enhance the end-to-end customer experience., • Prioritize and drive key customer initiatives, ensuring that improvements are implemented across all areas. Retail Network Development & Hiring Standards (optional) • Lead the development and implementation of a customer-focused retail strategy, ensuring partners, dealers, and agents align with the brand’s customer experience standards., • Oversee Assessment Centers for hiring, defining best practices for onboarding new customer-facing employees across retail and call centers., • Work with HR and Training teams to define key CX competencies for hiring and performance management. Experience Measurement & Reporting • Own customer experience KPIs (e.g., NPS, CSI, customer retention), providing data-driven insights to national and global leadership., • Establish clear reporting mechanisms to track progress, identify challenges, and recommend strategic actions, • Develop and maintain dashboards that provide real-time visibility into customer satisfaction and pain points. Continuous Improvement & CX Innovation • Drive process optimizations, system enhancements, and new initiatives to improve customer experience efficiency., • Explore innovative tools/digital solutions to enhance engagement and satisfaction., • Foster a culture of continuous improvement, ensuring CX remains a top priority. Requirements and skills • Experience:, • Experience in VOC management, or cross-functional coordination roles., • Proven ability to collaborate with technical, operational, and business teams., • Experience in automotive, tech, or consumer-facing industries is a plus., • Skills:, • Proficiency in AI-driven tools., • Strong analytical skills to interpret VOC data and prioritize actions., • Excellent communication and stakeholder management skills., • Fluency in English and Danish., • Mindset: Proactive and passionate about customer-centric innovation. Next steps: To comply with GDPR, we can’t process your personal data without your given consent. Therefore, please apply directly via LinkedIn portal so that our team can proceed further. As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register. We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team. Our Commitment to Diversity and Inclusion: At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.

Content Design Manager Location: London (Hybrid Working) The Role Want to do the best work of your life? This is an opportunity to make your mark at a leading media and entertainment organisation in Europe. As a Content Design Manager (internally known as Lead Content Designer), you’ll play a pivotal role within the digital customer experience team, owning the creation of world-class content and delivering transformative solutions across web, mobile apps, agent tools, and customer communications. You’ll lead Agile teams, drive content strategy, and be accountable for delivering outcomes that meet both customer needs and business goals. Working within a Customer Experience Centre of Excellence, you’ll support CX strategy, content excellence, and performance across product roadmaps in the UK & Ireland. From onboarding journeys to ongoing engagement, everything is driven by one purpose: creating better experiences for customers. What You’ll Do People • Lead and develop a team of content designers, ensuring consistent, high-quality output across all platforms, • Take ownership of your personal development with clear goals and progression milestones, • Own strategic content direction across your portfolio, shaping customer journeys aligned to business goals, • Champion the customer voice in decision-making and prioritisation, • Engage stakeholders with compelling, evidence-based storytelling and content strategies, • Own voice, tone, and style guidelines to ensure clarity, consistency, and accessibility, • Evolve content design practices in partnership with senior design leadership, • Translate customer insight into actionable content improvements, • Lead tone of voice workshops, content audits, and editorial reviews, • Partner with research teams to validate effectiveness and usability, • Align content with product and service design artefacts (e.g. journey maps, blueprints), • Support design operations to optimise workflows and feedback loops, • Own content modelling, taxonomy, and information architecture frameworks, • Ensure alignment with SEO, legal, and compliance standards, • Drive adoption of AI and LLM tools within content design workflows, • Own end-to-end content strategies and app-first experiences, • Lead UX writing and system-level thinking across complex journeys, • Integrate AI into personalised, scalable content experiences, • Define and validate information architecture and navigation, • Establish scalable content patterns and editorial standards, • Define and track CX KPIs and content performance metrics, • Proven track record delivering strategic, user-centred content across large-scale digital products, • Advanced experience with tools such as Figma, Confluence, and enterprise CMS platforms, • Strong leadership experience managing senior content designers across multiple initiatives, • Deep expertise in UX writing, information architecture, and accessible content design, • Extensive user research experience (e.g. usability testing, card sorting, behavioural insights), • Strong analytics capability (e.g. Adobe Analytics, Contentsquare) to inform optimisation, • Excellent communication and stakeholder influence at senior and executive level, • Comfortable working in fast-paced, complex environments, • Generous pension package, • Private healthcare This role follows a hybrid working model, with an expectation of 3 days in the London office and up to 2 days working from home per week.

Location: London (Hybrid) Company: Albany Beck Employment type: Permanent About Albany Beck Albany Beck are a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities to our people. At Albany Beck, you’ll be choosing to work with an organisation that’s passionate about your learning journey and committed to your professional career and personal development. Role Overview The Customer Insight Consultant will join the Customer Acceleration Team within Commercial Banking, acting as a central hub for identifying, diagnosing, and mobilising customer experience (CX) improvements. This role sits at the intersection of customer insight, strategy, and delivery. The successful candidate will be responsible for uncovering the root causes of customer experience challenges and translating insights into actionable, measurable improvements across the Commercial Banking business. You will work cross-functionally with segment and product teams to drive meaningful change, enhance service models, and support the development of a more customer-centric culture. Key Responsibilities • Analyse customer data, sentiment, and Voice of Customer (VoC) insights to identify trends, pain points, and opportunities, • Diagnose root causes of customer experience issues, moving beyond surface-level analysis, • Translate insights into clear, actionable recommendations and improvement initiatives, • Develop compelling, data-driven storytelling materials for senior stakeholders, • Partner with Commercial Banking UK segments and product teams to shape and mobilise service improvements, • Support prioritisation, tracking, and delivery of CX initiatives, • Collaborate with delivery teams to ensure insights are implemented effectively and drive measurable outcomes, • Contribute to building and embedding a customer-centric culture across the organisation Required Experience & Skills Core Consulting Skills • Strong analytical and diagnostic capability, • Structured problem-solving approach (root cause focused), • Advanced PowerPoint and stakeholder presentation skills, • Ability to translate complex data into clear, actionable business insights Customer & CX Expertise • Experience in customer insights / Voice of Customer (VoC) programmes, • Strong background in customer experience (CX) improvement initiatives, • Exposure to service design or service improvement frameworks, • Proven ability to move from insight → action → measurable impact Stakeholder Management • Experience working across multiple business areas (e.g. segments, product teams), • Strong communication skills with the ability to influence senior stakeholders, • Comfortable operating in cross-functional, matrix environments Domain Knowledge (Preferred) • Experience within Commercial Banking or Financial Services, • Understanding of lending products and customer journeys, • Familiarity with banking service models Candidate Profile • Curious, inquisitive, and driven to understand the “why” behind problems, • Strong sense of ownership and proactive mindset, • Comfortable working in ambiguity and fast-paced environments, • Outcome-focused, with a passion for improving customer experience rather than just producing analysis

• £750 p/d inside IR35, • 6-month initial engagement - possibility of extension, • Active SC or SC eligibility required, • London location - flexible hybrid working We are seeking a highly experienced Oracle Fusion Data Intelligence (FDI / FAW) Architect to lead the design and delivery of enterprise-scale analytics solutions across Oracle Fusion Applications. This role will take ownership of the end-to-end FDI architecture - from data ingestion and transformation through to semantic modelling and executive dashboards. You will act as the technical authority across analytics, ensuring scalable, secure and high-performing solutions aligned to business strategy. Working closely with functional leads, data engineers and BI developers, you will shape analytics capability across ERP, HCM, SCM and CX domains. Key Responsibilities: • Architect and implement end-to-end Oracle FDI solutions, • Lead delivery of FDI modules across ERP, HCM, SCM and CX Analytics, • Design and optimise data models within Autonomous Data Warehouse (ADW), • Develop and customise semantic layers, KPIs, subject areas and calculations, • Build executive dashboards and reports in Oracle Analytics Cloud (OAC), • Oversee data integra...

Reference Code: -en_USContract Type: PermanentProfessional Communities: Creative & Design At Capgemini, we partner with clients to build the future of their services, organisations, and customer experiences. As a Lead Service Designer in our Experience Design team, you will shape end to end, future state services that are human centred, data informed, and AI ready. You will work across complex ecosystems — spanning business, policy, people, and technology — transforming ambiguity into clarity and direction. As a Lead, you will guide multidisciplinary teams, influence and guide senior stakeholders, and bring together strategy, research, prototyping, and delivery to define and launch services and transformation at scale. You will join our growing Digital Customer Experience (DCX) practice and play a key role in advancing our design approach, developing our culture, and maturing design capability across the organisation. This role blends strategic leadership with hands on craft. You will shape delivery, set standards, mentor designers, and help clients navigate some of their boldest transformation challenges. In this role you will go beyond design and work with accounts to shape client engagements and position design as a powerful business lever. You’ll report to the Head of Experience Design and work as their close partner in driving the practice forward. As a Lead, you'll either own the project lead role or act as lead practitioner, depending on the size and complexity of the engagement. You'll have input into — or ownership of — project planning and set-up, ensuring you and the team can do your best work. You'll still be hands-on but balanced with leading others. Senior client stakeholders and project teams will see you as a trusted expert. You'll build strong relationships with these groups, listen to their needs, and manage expectations with honesty. You'll work with the Head of Experience Design and senior leadership to identify opportunities to extend current engagements or open new ones. Delivery Leadership In this role, you will: • Lead complex service and product design engagements end to end and define service strategies and future state architectures, • Lead multidisciplinary teams to prototype, test, and launch new services and design and run research and insight programmes, • Facilitate design sprints, experiments, and co-creation activities and create detailed service blueprints, journeys, and propositions that can scale, • Understand organisational, technical, and policy constraints and turn them into opportunity, • Guide clients through complex decisions and influence long-term change Capability and Practice Development You will also: • Co-lead the evolution of Experience Design methodology, tools, and quality standards across the practice, • Mentor and develop service designers across grades, supporting performance management and career progression, • Shape and contribute to the Experience Design Partnership model and its cross-organisational delivery approach, • Support GDS Centre of Excellence activities including assessment preparation, training, and compliance, • Contribute to hiring, onboarding, and team development as the practice continues to grow and support business development by contributing to proposals, scoping, and client shaping activities This is a highly impactful role where you can help lead some of the bravest digital and organisational transformations in the UK. You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. You are a confident, strategic design practitioner with experience leading complex programmes and multidisciplinary teams. You bring a strong blend of business acumen, systems thinking, human centred design craft, client leadership, and delivery discipline. Essential- • Experience leading service design through full lifecycle including piloting and live operation, not just strategy or discovery phases and a track record of influencing senior stakeholders in complex, multi-stakeholder, or regulated environments, • Evidence of building design capability — whether establishing standards, mentoring designers, standing up new practices, or shaping assessment frameworks and strong facilitation skills: you can design and run workshops, design sprints, and co-creation sessions with confidence, • Fluency in service design methods: blueprinting, journey mapping, systems mapping, proposition development and experience managing and leading multidisciplinary teams, with strong feedback and performance development instincts, • Comfort operating in the gap between design and delivery, particularly in agile or hybrid environments and the ability to manage upwards, initiate difficult conversations, and challenge constructively at all levels Highly Desirable- -Experience working across multiple sectors — public sector, financial services, energy, healthcare, or commercial — with the ability to adapt to different governance and delivery contexts • Experience with GDS Service Standard and assessment processes, or equivalent quality and compliance frameworks in regulated industries, • Understanding of accessibility requirements and regulatory constraints relevant to service design, • Experience with developer experience research, quantitative survey design, or operational service measurement, • Familiarity and commitment to developing the skills needed to design services that make use of AI — working with technology and architecture teams to bring AI‑enabled services, experiences and ideas to life. Your Background Our design team is an incredibly talented group of hybrids — and that’s something we embrace. The team includes people with backgrounds in design, complex digital transformation, organisational change and design, strategy, and business analysis. We know unicorns don’t exist, but we value practitioners who span multiple areas of service design with depth in at least one. Whether your background is in service design, product strategy, organisational design, UX, product, or CX transformation — what matters is your ability to lead, think systemically, and deliver. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: • Declare they have a disability, and Baseline Personnel Security Standard (BPSS) To be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks. There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required. There are other criteria and check required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. This role requires you to be also eligible for Security Clearance. our wellbeing You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. Impactful Experiences You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK Capgemini. Make it real. You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK. We realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud. You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 12 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of. Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get The Future You Want |

Reference Code: -en_GBContract Type: PermanentProfessional Communities: Strategy & Transformation Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large. Join our frog data team and help shape the future of data and AI consulting. We help brands unlock the value and power of data and AI – through the lense of customer experience. You’ll work at the intersection our solutions focus on CX Data and AI, strategy, activation & personalisation, analytics, insights, measurement and advanced data science, turning complex data into transformative solutions that drive real impact. If you’re passionate about using data and AI to create smarter, more human experiences, this is your opportunity to lead change and make a difference We are seeking a highly skilled Managing Consultant with hands-on experience, The ideal candidate will have extensive experience in one (or more) of the following areas: customer behaviour analytics, marketing, commercial, web, or product analytics, and possess domain knowledge in marketing, customer, digital, and commercial sectors. Has commercial experience including responding to RFP/RFIs, drafting SOWs, costing up engagements and client negotiation. Additionally, the candidate should have strong project management and people management skills. Skilled manager with experience working in a consultancy or agency environment, supporting clients through guiding them on how to address their challenges using data, analytics and AI. • CX Data Expertise – A subject matter expert in one (or more) of the following areas: data driven marketing, marketing/media measurement, customer/ consumer research, digital journey optimisation, personalisation, MarTech, CRM / loyalty analytics, CDPs and AI applications within CX., • Data Visualisation Experience - Utilise visualisation tools such as Power BI or Tableau to present data insights effectively., • Strong Delivery Leadership - Experience leading cross-functional teams to understand business challenges and create valuable products and/or solutions such as insight solutions (inc. BI reporting suites), MarTech / data driven CX solutions or ML/AL solutions (inc, predictive, forecasting, classification and deep learning models)., • Project Management Excellence - Proven project management experience, including planning, execution, and successful delivery of Analytics and AI/ML POCs, MVPs and production-grade solutions., • Commercial Acumen - Commercial experience including responding to RFP/RFIs, drafting SOWs, costing up engagements and client negotiation. Experience building strong relationships with senior client stakeholders to identify and execute against new sales opportunities., • People Manager - People management skills, including mentoring, guiding, and developing team members., • Excellent Communicator – Strong written communication, presentation and data driven storytelling skills, with the ability to communicate complex ideas clearly to senior client stakeholders., • Innovative Mind - A strong interest and experience with the latest advancements in data, AI, machine learning, and data science space., • Experience in primary growth sectors; CPR (Consumer Products & Retail), ETU (Energy, Utilities, and Telecommunications), and PS (Public Sector), • Familiarity with Agentic AI development and use cases, • A good understanding of modern data cloud architecture We don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing. Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. More information is at available at:

Head of CX Insights London, hybrid (2 days in) An opportunity to lead customer experience strategy across digital channels, and contact centres, with responsibility for CX platforms, CX insights, and transformation. Voice of Customer (VoC) Expertise: Proven experience using VoC data, customer feedba

Reference Code: -en_GBContract Type: PermanentProfessional Communities: Strategy & Transformation Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large. Join our frog data team and help shape the future of data and AI consulting. We help brands unlock the value and power of data and AI – through the lense of customer experience. You’ll work at the intersection our solutions focus on CX Data and AI, strategy, activation & personalisation, analytics, insights, measurement and advanced data science, turning complex data into transformative solutions that drive real impact. If you’re passionate about using data and AI to create smarter, more human experiences, this is your opportunity to lead change and make a difference We are seeking a highly skilled Managing Consultant with hands-on experience, including at least 1-2 years in Generative AI (Gen AI) and Large Language Models (LLM) development and evaluation. The ideal candidate will have extensive experience in one (or more) of the following areas: customer behaviour analytics, marketing, commercial, web, or product analytics, and possess domain knowledge in marketing, customer, digital, and commercial sectors. Has commercial experience including responding to RFP/RFIs, drafting SOWs, costing up engagements and client negotiation. Additionally, the candidate should have strong project management and people management skills. • Data Science & AI Expert – Expert in building and evaluating Generative AI solutions and Large Language Models (LLMs) for various use cases. Experience in developing and implementing machine learning models, including predictive, forecasting, classification, and deep learning models., • CX Data Experience - Hands-on experience in customer behaviour analytics, marketing, commercial, web, or product analytics with core focus in customer experience. Experience in working with various data sets, including transactional/EPOS, digital, social and loyalty., • Programming Experience - Skilled in using programming languages such as Python, • Cloud Expertise - Knowledge of cloud platforms and tools for data science and machine learning., • Data Visualisation Experience - Utilise visualisation tools such as Power BI or Tableau to present data insights effectively., • Strong AI Delivery Leadership – Experience leading cross-functional teams to understand business challenges and create valuables products/solutions, including planning, execution, and successful delivery of AI/ML POCs, MVPs and production grade solutions., • Commercial Acumen - Commercial experience including responding to RFP/RFIs, drafting SOWs, costing up engagements and client negotiation. Experience building strong relationships with senior client stakeholders to identify and execute against new sales opportunities., • People Manager - People management skills, including mentoring, guiding, and developing team members., • Excellent Communicator – Strong written communication, presentation and data driven storytelling skills, with the ability to communicate complex ideas clearly to senior client stakeholders, • Innovative Mind - A strong interest and experience with the latest advancements in data, AI, machine learning, and data science space, • Experience in primary growth sectors; CPR (Consumer Products & Retail), ETU (Energy, Utilities, and Telecommunications), and PS (Public Sector)., • Familiarity with Agentic AI development and use cases, • Familiarity with ethical considerations and best practices in AI and data science We don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing. Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. More information is at available at:

This role is based Hybrid in Central London 4 days a week on site (Non-Neg) with a Salary up to £55,000 per annum.A fast-growing direct-to-consumer brand is looking for a Customer Experience Lead to run and scale its inbound customer support operation.This is a hands-on leadersh

Conference Producer / Hybrid / London / Up to £42,000 + Bonus A well-established international events business is seeking a Conference Producer to join its growing content team, delivering high-level, invitation-only conferences and executive networking events across professional services and

Civica CX Reporting Specialist. This role is ideal for a data-driven professional with deep expertise in Civica CX and housing sector reporting requirements, who can translate complex business needs into robust reporting solutions. Civica CX (including CXWarehouse and CXBI) Modify and optimise.

Reference Code: -en_GBContract Type: PermanentProfessional Communities: Strategy & Transformation Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large. Join our frog data team and help shape the future of data and AI consulting. We help brands unlock the value and power of data and AI – through the lense of customer experience. You’ll work at the intersection our solutions focus on CX Data and AI, strategy, activation & personalisation, analytics, insights, measurement and advanced data science, turning complex data into transformative solutions that drive real impact. If you’re passionate about using data and AI to create smarter, more human experiences, this is your opportunity to lead change and make a difference. We are seeking a skilled Senior Consultant with hands-on experience helping organisations deliver value within customer, marketing or commercial domains through data and insights. The ideal candidate will have extensive experience in one (or more) of the following areas: customer behaviour analytics, marketing, commercial, web, or product analytics, and possess domain knowledge in marketing, customer, digital, and commercial sectors. Additionally, the candidate should have strong project management and people management skills. We are seeking a skilled Senior Consultant experienced in one or more data-related roles—such as Data Analyst, Data Scientist, Data Architect, or Data Strategist. You will have a combination of some of the following personal and professional attributes: • CX Data & Insights SME – Hands-on experience working with data within behaviour analytics, marketing, CRM, commercial, web, CDPs or product analytics with core focus in customer experience. Familiar with a range of 1st, 2nd and 3rd party data sources - including transactional/EPOS, digital, retailer, social, loyalty etc, • Delivery Excellence - Experience developing and implementing insight solutions, MarTech / data driven CX solutions or ML/AL solutions. Proven experience owning workstreams including planning, execution, and successful delivery of insights or AI/ML POCs, MVPs and production grade solutions., • Data Visualisation Experience - Utilise visualisation tools such as Power BI or Tableau to present data insights effectively., • Cloud expertise - Knowledge of cloud platforms (e.g. AWS, GCP, Azure) and tools for data analytics or data science, and experience with data modelling and data management, • Collaborative team player – Collaborate with cross-functional teams to understand business challenges and create valuables products/solutions, • Excellent Communicator – Strong written communication, presentation and data driven storytelling skills, with the ability to communicate complex ideas clearly to stakeholders, • Innovative Mind - A strong interest and experience with the latest advancements in data, AI, machine learning, and data science space, • Experience in primary growth sectors; CPR (Consumer Products & Retail), ETU (Energy, Utilities, and Telecommunications), and PS (Public Sector)., • Familiarity with Agentic AI, • Client delivery experience (for either internal or external customers), • Familiarity with data analytics tools or programming languages (such as Python, SQL or R), • Familiarity with ethical considerations and best practices in data analytics, AI and data science., • People Manager - People management skills, including mentoring, guiding, and developing junior team members. We don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing. Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. More information is at available at:

Reference Code: -en_GBContract Type: PermanentProfessional Communities: Architecture As a SAP Programme Director, you will play a pivotal role in guiding our clients through transformative journeys across the full lifecycle of SAP programmes. From shaping strategic propositions and offering advisory services, to delivering impactful programmes and embedding lasting change, you’ll be at the heart of innovation and collaboration. You’ll serve as a trusted partner to executive stakeholders, contributing to board-level governance and often co-leading steering group and programme board meetings. You’ll be responsible for delivering successful, value-driven programmes while nurturing long-term client relationships and identifying opportunities for future growth. We’re looking for someone who thrives on building inclusive, high-performing teams and who embraces modern delivery techniques and tools to drive continuous improvement. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) This is a unique opportunity to join one of the fastest-growing SAP practices in the UK, working with FTSE 100clients and leading-edge SAP technologies including S/4HANA, Business Suite on HANA, CX, Ariba,SuccessFactors, and UX. We delivered the UK’s first HEC project and continue to support clients in unlockingthe full potential of SAP. Key responsibilities: • Collaborate with clients to deliver successful SAP programmes aligned with business goals., • Lead responses to RFPs and contribute to building a strong pipeline of opportunities, • Build and maintain trusted relationships with senior stakeholders and CXOs, • Champion continuous improvement and innovation in delivery practices We’re seeking candidates with a blend of technical expertise, leadership, and a collaborative mindset. Even if you don’t meet every requirement, we encourage you to apply—we value diverse experiences and perspectives. • Experience in consultancy, particularly in systems integration, • Ability to inspire and align teams around a shared vision, • Strong communication and stakeholder engagement skills, • Proven success in leading SAP programmes and navigating complex challenges, • Experience in commercial and contract management, with a focus on budget and forecasting Capgemini is proud to be a___ under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: • Declare they have a disability, and, • Meet the minimum essential criteria for the role Please opt in during the application process. To be successfully appointed to this role, it is a requirement to obtain ___ To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. Your wellbeing You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. Impactful Experiences You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK. Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real |

Reference Code: -en_GBContract Type: PermanentProfessional Communities: Strategy & Transformation Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large. We are seeking highly motivated and experienced consultants to join our Customer Service Transformation team. In this role you will play a key part in helping our clients to transformation their customer and contact centre operations and leverage technology to improve the way they engage with their customers. From re-imagining customer care strategies and operating models delivering a service fit for the agentic era to assessing current contact centre capabilities and identifying and building the future capabilities of the service operation. There has never been a more exciting time to be focused on service transformation You will help clients to boost their operational efficacy by optimising their current technology, implementing new technology or simply improving ways of working whilst also delivering great customer experience and service vision. Throughout your work you will need to put the user at heart of what you do as you shape both customer and colleague journeys across service touchpoints and re-design processes to improve the overall customer and colleague experience You should have some of the following experience: We are looking for consultants with differing levels of experience including: • Previous experience in business consulting and successfully transforming customer service operations at scale, • Hands-on experience as an end user in Customer Service and CRM platforms would be ideal but at least an understanding for capabilities that are needed (e.g., Salesforce, Microsoft Dynamics, Google Dialogflow, CCaaS, conversational AI)., • Passion for shaping organisations to adapt to new trends in Customer Care, including the role of Agentic AI in transforming Contact Centres, • Supporting clients to identity challenges and applying your expertise to improve customer journeys, communications and experiences to help them deliver on their business goals, • Proven experience in designing and delivering Service and CRM strategies and operating models This role is an exciting blend of management consulting skills, mixed with Customer Service, Technology understanding, Strategy and Operations. We are looking for Consultants and Senior Consultants to join our team. Ideal candidates will bring: Consultant level: Strong foundational consulting experience with a track record of delivering projects and contributing to client engagements. Senior Consultant level: Proven ability to lead workstreams, manage client relationships, and deliver high-quality outcomes with increasing autonomy. Customer Service Transformation and Optimisation: • Assist in supporting the business transformation enabled by the adoption of Customer Service platforms (e.g. Salesforce, Microsoft Dynamics, CCaaS platforms, conversational AI)., • Assist in supporting the business transformation enabled by Customer Service tools to deliver key business capabilities (e.g., automation, channel strategy, customer insight, knowledge management), • Work with customers to identify challenges and opportunities that will enable them to deliver on their goals., • Collaborate with clients to assess their current customer experience and the role of their tools and technologies in enabling this., • Design strategies to improve customer engagement, channel usage and contact drivers, • Serve as a point of contact for clients, keeping them updated and alignment on delivery., • Work with client teams to improve adoption of Customer Service & CX technology and ways of working to drive better Customer Engagement outcomes., • Collaborate with internal and external stakeholders to align solutions with business objectives. A good fit for this role will bring many of the skills, experience, and attributes below: Storyteller - can engage and excite across colleagues and clients alike through well-crafted stories and messaging Pragmatic problem-solver – Focuses on finding practical solutions and reducing complexity to drive results. Proactive and flexible – Adopts a hands-on approach to solving problems and adjusts to shifting priorities with ease. Collaborative team player – Builds strong relationships and works effectively across diverse stakeholders. Excellent interpersonal skills – Builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile – Thrives in dynamic environments and embraces modern, agile ways of working Intellectually curious – seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals Experience working with at least one of these platform providers –Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow We don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

Reference Code: -en_GBContract Type: PermanentProfessional Communities: Strategy & Transformation At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. As a Managing Consultant / Senior Manager, you’ll bring consulting or relevant industry experience. You will bring deep knowledge of the GB retail energy market, gained through experience working for or with energy retail suppliers and/or code managers. You will have insights, relationships and experience of the organisations and programmes that are in scope. You will bring personal experience of delivering change in a hands-on way, leaders in our business roll up their sleeves and play an active role in solving clients’ challenges. You will have proven experience in one or more of the following key areas of expertise: • Experience managing teams and multiple workstreams in complex delivery environments, fostering practice development, team building, and mentoring junior colleagues., • Experience delivering a range of technology-driven Energy Retail transformation programmes, your experience should cover:, • Customer Experience (CX) Strategy: Designing and implementing CX strategies that enhance customer engagement, improve satisfaction, and align with business objectives., • CX Platforms & Associated Technologies: Expertise in CRM and Billing platforms, including re-platforming initiatives. Skilled in identifying opportunities to leverage technology, defining end-to-end solutions, and integrating these seamlessly across business, customer, and operational domains., • Operational and Service Improvements: Driving efficiency and performance through new ways of working, process redesign, operating model transformation, and organisation design to support future growth and regulatory compliance., • Managing Industry Change: Supporting clients through significant market and regulatory changes, enabling them to adapt quickly and capitalize on new opportunities while maintaining business continuity, • Demonstrated ability to leverage emerging technologies, including generative and agentic AI, to address key challenges faced by Energy Retailers. Skilled in identifying opportunities for Capgemini to harness these innovations to accelerate delivery and enhance business outcomes., • Business development experience driving the development of new business in the market. Utilising a combination of our organisation’s broader pre-existing relationships, company relationships and your own network, you’ll generate new business. As a Managing Consultant / Senior Manager in our Energy Retail team, you will play a pivotal role in shaping and delivering complex transformation programmes—guiding clients from strategy through to execution. Acting as a trusted advisor, you’ll influence senior stakeholders, lead cross-functional teams, and ensure solutions are both innovative and practical. Your leadership will help organisations navigate disruption and build resilient, future-ready operations. You’ll be ready to lead the delivery of complex transformation programmes for large organisations, while actively leading business development and the growth of our practice. You will work closely with clients to tackle their biggest challenges, including optimising customer journeys, designing and delivering change roadmaps, and aligning business and technology transformation. Your focus will be on driving operational improvements, enhancing customer experience, and strengthening market competitiveness. You will bring deep knowledge of the GB retail energy market, gained through experience working for or with energy retail suppliers and/or code managers, alongside a strong blend of consulting and industry expertise in delivering technology-driven transformation programmes. Our support spans traditional energy retail market challenges—billing, CRM, debt management and operational & cost optimisation—while also enabling innovation through leveraging emerging technologies such as agentic AI, helping clients position themselves as market leaders. As part of your role, you will have the opportunity to contribute to the business and your own personal growth, through the following areas: • Business Development – Lead proposals, RFPs, bids, proposition development, client pitches and hosting at events., • Practice Development – Lead activities to develop the Energy Transition & Utilities practice, such as creating thought leadership, driving operations, recruitment, team events & people development, • Learning & development – Access training and certifications to support your career growth and align with evolving business needs. You’ll thrive in a collaborative and diverse environment that empowers you to innovate, grow your skills, and make a real impact—whether you’re shaping solutions for clients or driving positive change in society. You will be supported by a culture that values inclusion, continuous learning, and the freedom to bring your authentic self to work every day. At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: • Declare they have a disability, and We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Reference Code: -en_GBContract Type: PermanentProfessional Communities: Architecture Job Role: Contact Centre Solution SME Location: London, UK About the Job you are considering: We are seeking experienced Contact Centre Solution SME with strong expertise in Banking domain who will overseeing the planning, execution, and successful delivery of projects Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. Your Role: The Contact Centre Solution SME is a senior expert responsible for shaping, designing, and guiding end‑to‑end contact centre solutions across omnichannel platforms including voice, chat, messaging, self‑service, and AI‑augmented interactions (Conversational AI). The SME brings deep CX design, architecture, implementation & solutioning knowledge of contact centre technologies (Genesys, NICE, Amazon Connect, Salesforce Service Cloud, Pega Customer Service) and advises clients on transformation strategies, capability roadmaps, and operating models. KEY RESPONSIBILITIES: 1. Solution Leadership & Architecture • Lead the design of contact center transformation roadmaps , including current-state assessment, technology blueprinting, and future-state architecture., • Architect omnichannel and cloud-based CCaaS solutions using platforms such as Genesys Cloud, NICE CXone, Amazon Connect, Salesforce Service Cloud, Pega Customer Service ., • Define customer and agent interaction flows, routing strategies, AI‑powered workflows, knowledge management, and automation capabilities., • Shape integration patterns across CRM platforms, telephony, IVR/IVA, knowledge systems, and data platforms. 2. Transformation & Delivery • Support delivery teams by translating business requirements into scalable, configurable, and platform-aligned solutions., • Lead or advise on IVR design, conversational AI flows, call routing optimization, self‑service journeys, NLU/NLP intents , and digital channel orchestration., • Guide implementation, testing, and cut-over plans for new contact center capabilities including digital agent desktops and integrated workflows., • Oversee performance KPIs such as AHT, FCR, CSAT, NPS, and agent productivity to optimize operations. 3. Client Advisory & Stakeholder Engagement • Act as a trusted advisor to senior business and technology stakeholders on contact center modernization and experience transformation., • Present insights on workforce management, scaling strategies, AI readiness, and best practices across industries., • Participate in client workshops, PoVs, discovery sessions, and capability assessments to shape transformation programs. 4. Innovation & Thought Leadership • Champion the adoption of emerging technologies such as:, • Agent Assist, conversational UI, speech analytics, sentiment analysis, predictive routing, automation, and agentic AI., • AI-driven quality assurance and real-time coaching., • Contribute to internal accelerators, reusable assets, frameworks, and maturity models for contact center transformation. 5. Governance & Delivery Assurance • Ensure traceability from requirements to delivered capabilities., • Provide oversight on solution integrity, adherence to standards, and alignment with enterprise architecture., • Support estimation, solution sizing, and SOW creation for contact center initiatives. Your Skills: Technical Expertise • Deep hands-on knowledge of major contact center platforms:, • Genesys, NICE, Amazon Connect, Twilio Flex, Salesforce Service Cloud, Pega Customer Service ., • Strong understanding of:, • Omni-channel routing, IVR/IVA design, CTI integrations, • Real-time and historical reporting, • Workforce management technologies, • Telephony, SIP, VOIP, voice bots, call flows, • Customer service operations, contact center KPIs, and process optimization., • Experience mapping customer and agent journeys, service blueprints, and operational workflows., • Knowledge of self-service, automation, chatbot design, and digital-first service strategies., • Consulting & Delivery Skills, • Strong stakeholder engagement, steering communication, and workshop facilitation skills., • Ability to convert business outcomes into platform-enabled solutions and transformation programs., • 8–10+ years in Contact Center technology, and consulting would be required., • Certifications in relevant platforms (Genesys, Amazon Connect, Salesforce, Pega, NICE)., • Experience across FS, & Insurance would be required We are a Disability Confident Employer: Capgemini is proud to be a ___under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: • Declare they have a disability, and, • Meet the minimum essential criteria for the role., • Please opt in during the application process. Make It Real (what does it mean for you): • You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions., • To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy., • You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more., • You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of. Why you should consider Capgemini: Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. About Capgemini: Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real |

Reference Code: -en_GBContract Type: PermanentProfessional Communities: Strategy & Transformation Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large. We are seeking a highly motivated and experienced CRM Transformation Business Consultant with a passion for transforming Customer Experience to join our team. In this role, you will play a pivotal part in helping clients optimize their CRM strategies, helping them to identify how to leverage CX technology, analytics, and best practices to improve customer engagement, streamline processes, and drive business growth. As a Consultant in frog’s CX Transformation team, you will work closely with clients and colleagues on project teams to design CRM solutions that align with business goals and support the realisation of business value through the implementation of these solutions You should have some of the following experience: • Previous experience in delivering customer experience (CX), CRM transformation, or a similar role., • Hands-on experience as an end user CRM platforms would be ideal but at least an understanding for capabilities is needed (e.g., Salesforce, HubSpot, Microsoft Dynamics)., • Supporting clients to identity challenges and applying your expertise to improve customer journeys, communications and experiences to help them deliver on their business goals, • Proven experience in designing and delivering CRM and CX strategies. This role is an exciting blend of management consulting skills, mixed with CRM, Technology understanding, Strategy and Operations. CX and CRM Strategy Development: • Collaborate with clients to assess their current customer experience and the role of CRM tools in enabling this., • Design strategies to improve customer engagement, retention, and loyalty., • Assist in supporting the business transformation enabled by the adoption of CRM platforms (e.g. Salesforce, Microsoft Dynamics)., • Assist in supporting the business transformation enabled by CX tools to deliver key business capabilities (e.g., automation, communications, strategy, segmentation)., • Work with customers to identify challenges and opportunities that will enable them to deliver on their goals., • Serve as a key point of contact for clients, ensuring smooth communication and delivery., • Work with client teams to improve CRM adoption and effectiveness to drive better CX and business outcomes., • Collaborate with internal and external stakeholders to align solutions with business objectives A good fit for this role will bring many of the skills, experience, and attributes below • Pragmatic problem-solver – Focuses on finding practical solutions and reducing complexity to drive results., • Proactive and flexible – Adopts a hands-on approach to solving problems and adjusts to shifting priorities with ease., • Collaborative team player – Builds strong relationships and works effectively across diverse stakeholders., • Excellent interpersonal skills – Builds trust and fosters strong connections with colleagues, clients, and stakeholders., • Adaptable and agile – Thrives in dynamic environments and embraces modern, agile ways of working, • Intellectually curious – seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals, • Storyteller - can engage and excite across colleagues and clients alike through well-crafted stories and messaging Experience working with at least one of these platform providers – adobe, Salesforce, Microsoft We don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.