Data controller jobs in United Kingdom

We are seeking a versatile and proactive individual to join our team as a Recovery and Roadside Support Specialist with Security Monitoring Responsibilities. In this role, you will be responsible for providing assistance to vehicles in distress, offering towing, roadside repairs, fuel delivery, and other forms of support to stranded drivers. Additionally, you will play a vital role in ensuring the security of our premises by monitoring access and permitting staff to enter and exit as needed. Position Overview for the Breakdown Call Handler & Security Monitoring: As a Breakdown Call Handler, you will play a crucial role in our organisation by delivering exceptional customer service to drivers facing unexpected vehicle breakdowns. You will be responsible for receiving and handling incoming calls from distressed motorists, assessing their situations, and coordinating the dispatch of our service teams to their locations. Your empathetic and efficient response will be vital in ensuring that our customers receive prompt and professional assistance when they need it most. You will be responsible for monitoring and ensuring the security of our facilities through the operation of security systems and surveillance equipment. Your primary duty will involve actively monitoring security cameras and access control systems to detect and deter unauthorised access, theft, vandalism, or other security breaches. Additionally, you will be tasked with responding to security alarms, conducting security checks, and liaising with law enforcement or emergency services when necessary. Key Responsibilities for the Breakdown Call Handler & Security Monitoring: · Receive incoming calls from drivers experiencing breakdowns. · Gather essential information from callers, including location, vehicle details, and the nature of the issue. · Provide reassurance and excellent customer service to ease the driver's concerns. · Assess the urgency of each breakdown situation and prioritize accordingly. · Coordinate with our service teams for efficient dispatch to the customer's location. · Maintain accurate records of calls, actions taken, and service provider details. · Keep customers informed of estimated arrival times and any updates. · Monitor security cameras and access control systems to oversee the entry and exit of staff, visitors, and vehicles. · Proactively identify and respond to security threats or breaches, including unauthorized access attempts, suspicious activities, or security system malfunctions. Qualifications: · Excellent communication skills and a strong customer service orientation. · Ability to remain calm and composed in high-pressure situations. · Empathetic and understanding, with the ability to provide reassurance to distressed callers. · Quick thinking and problem-solving skills. · Basic computer skills for data entry and record-keeping. · Availability to work in shifts, including evenings, weekends, and holidays. · Previous experience in a call centre or customer service role is a plus. · DBS is preferred. Will do one on boarding. What We Offer: · Competitive compensation and benefits package. · Comprehensive training to equip you with the necessary skills and knowledge. · A supportive and collaborative team environment. · Opportunities for growth and career advancement. · The satisfaction of making a difference in the lives of those in need. If you are a compassionate and quick-thinking individual with a passion for helping others, we want to hear from you. Join our team as a Breakdown Call Handler and be the lifeline for drivers in their time of need. If you are Breakdown Call Handler & Security Monitoring and would like to apply for this exciting role with one of the region’s leading employers, make an application via this advert

About the job This position is full time, permanent working based in Sawbridgeworth Hertfordshire. Introduction Uniq Block Management are seeking a Trainee Property Manager, customer focused Property Manager to act for a range of clients and to Support the Senior Property Managers the management of prestigious and growing mixed use portfolios. ABOUT THE TEAM This role sits within the Property Management Team reporting directly to the Director and Senior PM’s Role Purpose You will be a key contact for residential leaseholders on all elements of the mixed-use services and budgets. You will ensure that management services delivered by UBM are safe, compliant, fairly and reasonably priced and in adherence to our management agreement. You will support the Director and other senior team members responsible for governing department-level strategies and you will make recommendations and reports into senior managers on any issues or opportunities arising, where a decision, action or change in strategy would benefit clients, customers or the organisation. Key Responsibilities Day to day operations, establishing and maintaining standards, goals, objectives and priorities, ensuring the property is always maintained within reasonable cost parameters, contributing to a quality, safe and healthy residential environment Ensure effective and active asset management of the residential elements (including any Registered Providers/Affordable Housing elements) to include financial performance e.g. cost control, revenue strategies, and debt control Where applicable, prepare building service charge budgets for presentation, in conjunction with estate, to Client and Leaseholders ensuring accuracy, robust apportionment reasoning and supporting benchmarking processes and data Work closely with UBM Commercial Surveyors, FMs and Procurement Teams to understand and advise on estate-wide service charge budgets ensuring these are prepared and issued in accordance with legislation and in a timely manner Ensure tight financial management of rents, service charges and insurance premiums ensuring all management and ad-hoc fee invoices are raised in accordance with contracts and paid promptly Review and where necessary produce building management strategies Monitor credit control and ensure best practices Landlord and Tenant liaison and management of lease obligations across the portfolio Work with Building Management team to support Community Investment strategy/delivery and day to day operations Attend Client and leaseholder meetings as required, with some attendance out of office hours where reasonably necessary Apply professionalism, accountability, and integrity in all dealings for and on behalf of clients and within UBM Maintain industry best practice and showcase Residential environment, carrying out tours to potential clients, industry, other external visitors Participate as directed in departmental strategies/projects and departmental business development activities Support and provide input into the Asset Management strategy for the Residential Mix Use Portfolios working closely with the senior team members Skills Required This is a trainee role so experience is not required. We are look for someone eager to learn this role and grow over many years within the company. Training/Courses will be provided. Computing skills with capabilities in using Microsoft Outlook, Word, Excel, and Power Point. Forward thinking and proactive Excellent presentation skills Person Specification Excellent interpersonal skills, verbal and written Ability to prioritise and meet deadlines Maintains positive attitude within themselves and their wider team Accurate with exceptional attention to detail Pro-active and enjoys working autonomously and as part of a wider team Confident and passionate team player who deals effectively with colleagues and clients Flexible approach to work, including the requirement to attend evening meetings with customers where necessary. Interpersonal and analytical skills including the ability to facilitate communication with a range of different stakeholder groups and to flex communication styles to yield positive interactions. Understands and appreciates the importance of using discretion and when confidentiality and other protective processes must be applied to written, verbal and electronic communications. We believe in dynamic and different approaches in building effective teams and excellent client

Bright, intelligent, articulate Accounts Assistant required by long established, small friendly company based in Chadwell Heath, Dagenham. We're looking for a motivated, articulate individual with a "can do" attitude and plenty of enthusiasm! Working in a small team of two you will need to have excellent attention to detail and initiative. Accurate data entry and typing skills are essential along with a friendly, helpful telephone manner. The ideal candidate will have some credit control experience and will be happy using Outlook, Word and Excel. You should have a friendly and positive nature, be confident in communicating via the telephone and email with our clients and have a high level of accuracy and reliability. This is not a role which would be suitable for a finance person with CIMA/ACCA etc., as it is a small team and stability is critical to the team and company as a whole. Full training will be given on our customised software but we would expect the person joining to have a maximum level of education to A-Level standard or AAT. An interest in book and magazine distribution would be desirable but is not essential, however a willingness to learn about the Company and a long-term desire to stay in a team is important. Key Operational Accountabilities - Dealing with all aspects of credit control - Chase debts via email and telephone, alerting the Accounts manager to any serious bad debts - Client account management to include sending statements, invoices and credits - Dealing with aged debtors - Cash posting - Dealing with invoice and credit queries and resolving these as soon as possible - Management of payments and liaison with client publishers as well as authors, retailers and schools - To be happy with a varied day and supporting the team with different requirements as and when required The ideal candidate will be able to prioritise work between varying tasks and deadlines; undertake and manage specific projects and assignments; have the ability to self-manage whilst maintaining high levels of service. Job Type: Office based, full-time 35 hours per week Monday - Friday. Salary: £24,000 per annum

Job Description: As a Logistics Manager in our autoparts company, you will play a crucial role in overseeing and optimizing the transportation and distribution processes. Your responsibilities will include: 1. Supply Chain Management: Manage and optimize the end-to-end supply chain, ensuring timely and cost-effective movement of autoparts from suppliers to our facility and onward to customers. 2. Inventory Control: Implement effective inventory management strategies to minimize holding costs while maintaining adequate stock levels to meet customer demand. 3. Vendor Coordination: Collaborate with suppliers to coordinate shipments, monitor delivery schedules, and address any logistics-related issues to ensure a seamless supply chain. 4. Transportation Oversight: Oversee the selection and management of transportation providers, negotiate contracts, and monitor performance to ensure timely and cost-efficient deliveries. 5. Customs Compliance: Ensure compliance with international customs regulations for cross-border shipments, including documentation and tariff requirements. 6. Process Improvement: Continuously analyze logistics processes, identify areas for improvement, and implement strategies to enhance efficiency, reduce costs, and improve overall logistics performance. 7. Risk Management: Identify and mitigate logistics-related risks, such as disruptions in the supply chain or transportation delays, to minimize potential impact on operations. 8. Team Leadership: Lead and motivate a team of logistics professionals, providing guidance, training, and support to ensure the team's success in meeting organizational objectives. 9. Reporting and Analysis: Generate and analyze logistics reports, key performance indicators (KPIs), and metrics to assess performance and identify areas for improvement. 10. Regulatory Compliance: Stay informed about relevant industry regulations, trade compliance, and transportation laws to ensure the company's adherence to legal requirements. Requirements: - Proven experience in logistics management within the automotive or autoparts industry. - Strong knowledge of supply chain principles, transportation, and customs regulations. - Excellent leadership and communication skills. - Proficiency in using logistics and inventory management software. - Ability to analyze data, identify trends, and implement process improvements. - Familiarity with international shipping and trade compliance. If you are a dynamic and experienced professional with a passion for optimizing logistics operations in the autoparts industry, we invite you to apply for this challenging and rewarding position.

*Store Manager* Team Leadership: • Recruit, train, and supervise staff. • Schedule and manage work shifts. • Foster a positive work environment by motivating and guiding the team. • Provide coaching and performance feedback to employees. Customer Service: • Ensure a high standard of customer service is maintained at all times. • Address customer inquiries and concerns promptly and professionally. • Develop and implement customer service policies and procedures. Inventory Management: • Oversee stock levels and replenishment. • Monitor stock rotation and manage perishable goods effectively. • Implement stock control procedures to minimize losses. Sales and Profitability: • Set and achieve sales targets. • Analyze sales data and implement strategies to increase profitability. • Control costs and manage the store's budget effectively. Store Operations: • Ensure the store is clean, organized, and well-maintained. • Monitor compliance with health and safety regulations. • Oversee cash handling and banking procedures. Merchandising: • Plan and execute product displays and promotions. • Manage pricing and markdowns to maximize sales and reduce wastage. • Maintain attractive product presentation and layout. Supplier Relations: • Establish and maintain relationships with suppliers. • Negotiate terms and conditions with suppliers to optimize product offerings. • Monitor deliveries and resolve any issues related to orders. Reports and Documentation: • Maintain accurate records of sales, expenses, and other operational data. • Prepare regular reports for senior management. • Ensure compliance with all legal and regulatory requirements.

Farla Medical was established in 2002 and is today is recognised as a prominent UK supplier to GPs, Clinic and Hospitals (Private and NHS). Distributing over 20,000 branded consumables and equipment, Farla is also a leading manufacturer of over 700+ of their own brand label medical supplies lines including everyday consumables, surgical instrument packs and care products (including MediRange, EconoTest and Instramed). Job Title / Department Junior Credit Controller Reporting to: Accounts Department Farla Medical was founded in 2002 to develop, manufacture and distribute medical supplies (consumables and equipment) • precision instrument production • quality clinical governance • excellent customer service • competitive pricing • fast efficient delivery to GPs, Clinics, Hospitals (Private and NHS). "Farla Always Delivers"​. Today Farla is recognised as a leading UK supplier and manufacturer of medical supplies and care products supplying over 10,000 products and manufacturing 700+ own label lines through MediRange, EconoTest and InstraMed umbrella brands. "Farla. Excellence Delivered”. Our Requirements We are looking for a Junior Credit Controller and offer a fantastic opportunity for a highly commercial and enthusiastic individual ideally with 1-3 years’ experience in a fast-paced manufacturing and distribution sector to join our Finance team (medical supplies sector would be desirable but not essential). Highly motivated and with excellent people skills you are looking to take the next big step to be part of re-structuring of our Finance Department and growth of a leading UK Medical Supplies company and influence the future of how our business runs and our Company grows. Overview You will already have experiences in a Credit Controller role. Working within the Finance Dept and closely with Senior Management, Purchasing and the Customer Service Teams, this role will suit a highly organised individual with multi-tasking ability who is able to work with a variety of people and work to financial timelines and objectives. Your qualities will include strong analytical and excel skills, self-starter and ability to use your initiative. Your main responsibilities are the Provision of Credit Controller Services Working alongside the Finance team members to free up their time to add value: General accounting duties including posting invoices / accounts payable / receivable Reconciling accounts and do the same for the month end for the whole debtor ledger Additional bank reconciliation / Amazon Reconciliation Credit cards reconciliation and CC payments (credit/ debits) Posting information to accounting journals or accounting software from such source documents Follow-up / debt chasing payments / monies owed (below a certain amount) Maintain complete sets of financial records / keep track of accounts, Reconciliation of accounts to ensure their accuracy The Services will also include any other tasks which the Parties may agree on Liaising with management accounts team to ensure correct reporting of sales reports, margin and costs Understanding of the CRM / financial reporting system (Khaos) and liaising with the internal support providers for specific requirements / needs Work in line with agreed KPIs, standards, policies and regulations Required skills & experience: Minimum 1-3+ years’ work experience Numerate with excellent attention to detail. Excellent data input skills. Part Qualified/Passed Finalists – CIMA/ACCA Experienced IT capabilities including Microsoft Office suite / Outlook with strong Excel skills Prior use of Sage or other CRM Sales Management System (desirable) – we currently use Khaos (training will be given) Behavioural: Self-starter with willingness to assume responsibility and take charge Good time-management and multi-tasking skills with the ability to set priorities, meet deadlines and manage workloads Motivated to bring new ideas and best practice to the team and company Excellent verbal and written communication skills Ability to work in a team-oriented environment as a key player Self-motivated, confident and focused approach to get the job done Ability to work under pressure (and remain calm) and easily adapt to changing priorities and demands Committed, punctual and reliable Great negotiating and customer service skills as role requires regular internal and external communication

We are a small private business, we provide pest control / hygiene reports for restaurants and food stores according 'The Food and Safety Act 1990 and Food Safety Regulations 1995'. The work includes visiting up to 12 stores in a day carrying out inspections and pest control services. The work is very flexible and start times can vary from 9-11 and finish times from 4-8. We are looking for mobile technicians on motorbike or scooter! Perks: - Flexible days and hours, work when you like! - All pest control equipment is provided. - No qualifications or experience needed. - Petrol and an average service fee/ mileage is paid for. Requirements: - Good English speaking, reading and writing skills. - Own a motorbike or scooter with a storage box or carry rack. - Living in East London area. - Has a phone with mobile data contract and can use for communications.

The Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.

Job Description Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! As our Food & Beverage Team Member , you… Deliver consistent and memorable service to all our guests. Connect and work together with your team to ensure every guest leaves with a wish to return. Take orders and send them to kitchen staff. Check ordered meals on collection from kitchen and deliver to guests. Keep tables and service areas clean and tidy as per procedure manual. Maintain hygienic food service techniques during service. Provide efficient, friendly and professional service to all guests, making all guests experience positive. Are a sparkling, upbeat personality able to quickly build rapport in a fast-paced environment. You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process. A little more information: We believe that our people are at the heart of everything we do which is why we are committed to offering you a comprehensive training programme that will support you at every step in your new role. We offer a place where you can “Be All You Are” as part of a diverse team that delivers memorable hospitality and strives to exceed guests' expectations. Our hotel offers 348rooms, Restaurant & Bar. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand. If you feel you are the right candidate for the role as our Waiter/Waitress, please click ‘apply’ now! We’d love to hear from you! One more thing… By working at IBIS London City Shoreditch you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Work Experience Great communication skills Well organized Problem solving abilities Full Flexible working between Monday to Sunday. Benefits As part of our team you can have: Salary – £ 13.16/hour Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C Applies) Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C) Pension Scheme Talent gym access Additional holidays with service Delicious complimentary meals on duty prepared by our creative chefs Career opportunities across a network of international brands Support your wellbeing in your professional and personal lives Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries Participate actively in initiatives to build a more inclusive and sustainable world And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality And more: recommend a friend scheme; Employee Advisory Service (all benefits subject to availability and T&C) Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong. Information on the processing of personal data When you submit an application to IBIS London City Shoreditch, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

We have an exciting opportunity to work for a rapidly growing bookkeeping and management consultancy company with an extensive portfolio of clients from different company sizes. We are looking for a full-time office/business support manager with a strong financial and bookkeeping skill set to look after both, the general accounting and financial management of the business as well as the day-to-day tasks of managing a busy consultation company. These will be the core tasks but it will also mean carrying out general office manager tasks. You will be responsible for the day-to-day management of other office staff members. You will be expected to thrive from having a varied workload and being happy to assist in other financial and non-financial duties as required. Strong organisational skills are essential for this role as well as a willingness to work towards the company's rapid growth. The role: Specific activities will include (but not be restricted to) - Developing and implementing financial and operational strategies to optimize profitability, and efficiency, and support company objectives. - Planning work schedules, delegating responsibilities and assigning tasks effectively. - Managing correspondence and inquiries related to accounting records, financial position and sales data. - Ensuring that the latest version of policies and standards are approved before effectively publishing these. - Ensuring administration and departmental activities are in line with the latest standards. - Planning, organising and coordinating activities and resources across other offices, including preparing and managing budgets, forecasts, and financial reports with accuracy and timeliness. - Conducting thorough analysis to identify trends, risks, and improvement opportunities. - Monitoring cash flow, liquidity, and financial performance metrics, providing actionable recommendations. - Overseeing accounts payable, accounts receivable, and payroll functions to ensure efficiency and compliance. - Manage relationships with external stakeholders. - Lead and mentor team members, fostering a culture of excellence, collaboration, and growth, - Controlling purchases, managing purchase orders, and overseeing invoice management and bank reconciliation. - Liaise with team members to provide accurate cost information, assist in quotation preparation, - Recording and monitoring office expenditure and budget management, including expense management, petty cash, and staff overtime. - Assist the Director and Senior Management Team in all high-level financial management and decision-making. Personal Profile and Essential Experience: - Bachelor's degree in Finance, Accounting, or related field; - Proven experience (5+ years) in a management role, - Excellent analytical skills, with the ability to interpret complex financial data and communicate insights effectively. - Proficiency in financial modelling, forecasting, and budgeting tools - Demonstrated leadership capabilities, with the ability to inspire and motivate cross-functional teams. - Exceptional interpersonal skills, with the ability to build positive relationships and influence stakeholders at all levels. - Results-oriented mindset, with a focus on driving continuous improvement and achieving business objectives. - High level of integrity, professionalism, and attention to detail, with a commitment to upholding ethical standards. - Highly organised, and commercially responsible, able to manage sensitive data confidentially. - Excellent administration and communication skills, both written and verbal, with a high level of attention to detail. - Flexible working attitude, with a can-do team player approach. - Proficient in MS Office applications. - Must be proficient in the use of Xero accounting for both data entry and analysis and bookkeeping. Job Type: Full-time Salary: £28,000 - £30,000 per year Schedule: Monday to Friday (37.5 hours) Education: Diploma of Higher Education (required) Experience: Management, 5 years (required) Work Location: In person Application Deadline: 29/03/2024

NO AGENCIES PLEASE Location: Ockley, Dorking RH5 5RR Monday – Friday - 8 am – 5 pm SIAN Wholesale Ltd is one of the fastest growing distributors of FMCG (fast-moving consumer goods) within the UK and now require an Accounts Assistant to join our existing finance team. We believe we have enjoyed success as a company due to our strong team ethic and flexible approach to our customers and employee’s needs. We are proud to have been recognised by a number of leading UK Organisations, awarding us for our success, growth and management. We are looking to recruit an office-based Accounts Assistant to join our existing finance team, 2 days per week remote working will be granted after completing a successful probation period. We would expect the successful candidate to be computer literate, have an aptitude for accounts and have the right attitude towards learning and developing. The Role: To actively support the finance team with all day-to-day accounting processes within this division. Duties will include: - Reviewing and processing client invoices, receipts and purchase invoices - Reconciling supplier statements and multi-currency bank accounts - Credit Control & Issuing Customer Statements - Handling queries and discrepancies - Customer Due Diligence and Account Checks - Purchase Ledger Entry – Overheads, Freight and Stock - Discrepancy Follow Up - Processing portal online payments - Duties may include: - Cashflow Support - Booking of foreign currency contracts and maintaining - Invoice Finance Reconciliation and Management - Sales profitability analysis and cost application - Support with month End Preparations The successful candidate will: - Have the ability to prioritse and work under pressure. - Have strong excel skills, attention to detail and can analyse data. - Be adaptable and willing to learn, reliable and an excellent communicator. - Due to office location, the candidate must be able to drive to work. Desired requirements: - A positive attitude and flexible approach to the role would be advantageous. - An understanding of stock movement, valuation and costings would be an advantage. - MS Dynamics 365 experience would be a benefit but not essential as training will be given. Benefits: - 24 days holiday excluding bank holiday - Days off between the Christmas and New Year period - Employee Assistance Program which provides mental health, legal and financial advice - Private medical insurance - 2 days per week Hybrid working - Great Parental leave package - Free soft drinks including fizzy drinks - TasteCard - Cycle 2 Work - Car Maintenance Scheme

As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.

We are excited to be able to offer the role of Quantity Surveyor for a multi award winning, bespoke residential and commercial developer specialising in urban regeneration based in the West Midlands. With no two developments the same the role will be full of variety, from luxury apartments and restaurants to private and affordable homes, the successful candidate will be made to feel part of a genuine team within this privately owned expanding business. A minimum of 3 years experience in the housing sector is essential for this role along with a valid CSCS card and full UK driving licence. The successful candidate will be responsible for controlling cost to complete on all trades, highly numerate with excellent attention to detail. Able to gather, interpret and present data to facilitate preparation of budgets and valuations. Strong IT skills and an ability to read and interpret design drawings and extract information as necessary. This truly is an exceptional opportunity to become part of winning team providing a unique and bespoke vision for housing and development.

Job Title: NPD Executive Location: London Company: Barry M Cosmetics About Us: Barry M Cosmetics is a leading player in the cosmetics industry, known for its innovation and commitment to creating high-quality colour cosmetics products. We are seeking a highly motivated and creative Senior NPD Executive to join our team. Reporting to the Head of NPD, this role is a unique opportunity to contribute to the development of cutting-edge colour cosmetics and actively engage with clients to bring their visions to life. Job Summary: As the Senior NPD Executive, you will be at the forefront of our product innovation efforts. You will collaborate closely with cross-functional teams, lead product development projects, and, importantly, engage directly with clients to understand their needs and preferences, ensuring that our products exceed their expectations. Key Responsibilities: Client Engagement: Act as the primary point of contact for clients, building and maintaining strong relationships. Conduct client meetings, understand their product requirements, and ensure their expectations are met throughout the product development process. NPD Process Management: Collaborate with the Head of NPD to set and execute the NPD strategy. Lead end-to-end product development projects, from concept to market launch, while adhering to timelines and budgets. Cross-functional Collaboration: Work closely with design, manufacturing, chemist, technical and other teams to develop innovative colour cosmetics product concepts and prototypes. Ensure seamless communication among departments to drive project success. Market Research and Analysis: Conduct in-depth market research and competitive analysis to identify trends, opportunities, and gaps in the colour cosmetics market. Utilise data-driven insights to guide product development decisions. Budget and Cost Management: Assist in budget planning and management, optimising costs while maintaining product quality and performance. Product Documentation: Create and maintain detailed project documentation, including project plans, reports, and status updates. Quality Assurance: Collaborate with quality control teams to ensure all products meet rigorous quality and safety standards. Client Presentations: Prepare and deliver compelling product presentations to clients, showcasing product concepts, features, and benefits. Key Requirements: Degree in a relevant field, preferably in cosmetics or a related discipline. Proven experience in product development or a related role, with a minimum of 2 years of experience. Strong project management skills and the ability to manage multiple projects simultaneously. Excellent communication and interpersonal skills. Client-facing experience with a track record of building and maintaining client relationships. Analytical mindset with the ability to leverage data for informed decision-making. Detail-oriented with a strong commitment to quality and innovation. Proficiency in project management tools and software. Benefits: Performance-based bonuses. Comprehensive benefits package. Opportunities for professional growth and development. A collaborative and innovative work environment. Employee discounts on our extensive range of colour cosmetics products. How to Apply: If you are a driven and creative professional with a passion for colour cosmetics and the ability to engage clients effectively while driving product innovation, please submit your CV and a cover letter outlining your qualifications and relevant experience. Please include “Senior NPD Executive Application" in the subject line of your email. Barry M Cosmetics embraces diversity and is committed to fostering an inclusive work environment. We warmly welcome applications from suitably qualified candidates, irrespective of their gender, race, disability, age, sexual orientation, gender identity, religious beliefs, marital status, or pregnancy and maternity status.