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SUMMARY The Manager, Operations – EU/UK, has ownership of our supply chain network across Europe and the UK. This critical leadership role is centered on the management of our integrated Third-Party Logistics (3PL) partner, who handles all warehousing, customer order fulfilment, and transportation operations. Reporting directly to the Director of Operations EU/UK, the ideal candidate must thrive in a complex, high-paced environment, demonstrating flexibility and agility to adapt to constant changes in priorities and market conditions. This position is based in the Kids2 UK Office and requires regular travel to the Maastricht warehouse and the Amsterdam sales office. PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: • Serve as a liaison for our integrated 3PL partner, who manages all warehousing, customer order fulfilment, and transportation activities across Europe and the UK., • Monitor and report on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the 3PL to ensure consistently accurate order processing and on-time delivery across the region., • Participate in business reviews with the 3PL in conjunction with the Director Operations – EU/UK to evaluate operational performance and identify cost-reduction opportunities and efficiencies to improve service to our customers, • Ensure the 3PL adheres to all relevant European and UK customs, trade, transport, and safety regulations, including seamless management of import/export processes, • Provide a weekly rolling 6-week volume forecast to the 3PL on a weekly basis. Where there are significant uplifts in volumes, provide a long-term view to the 3PL, • Analyze cost to serve and recommend cost reduction opportunities, • Manage, mentor, and develop a small team of two direct reports based in the Amsterdam office, • Define clear responsibilities for each team member, ensuring the 3PL’s execution across both physical warehousing and transportation/delivery functions based on customer specific requirements, • Define team roles and objectives, conduct performance evaluations, and foster a collaborative culture that supports and effectively oversees the 3PL's daily execution., • Monitor the end-to-end supply chain execution managed by the 3PL, from inbound receiving and inventory control to final-mile customer delivery., • Rapidly assess and adjust operational priorities based on shifts in demand, market requirements, supply chain disruptions, or regulatory changes., • Proactively manage inventory accuracy within the 3PL's facility, ensuring accurate stock levels, cycle counting compliance, and efficient returns processing., • Participate in continuous improvement initiatives for the supply chain, leveraging data and 3PL capabilities to improve process efficiency, delivery speed, and overall service quality., • Act as a point of escalation for critical service failures or operational disruptions, coordinating rapid resolution with the 3PL and internal teams, and escalating further if needed, • Lead and participate in special projects as needed QUALIFICATIONS & EXPERIENCE • 7+ Years of experience in a commercial role, ideally in Logistics, Supply Chain Management, or Operations, with at least 2 years in management or supervisory role. EDUCATION & SKILLS • Bachelor's degree in supply chain management, Business Administration, or a related field (or equivalent practical experience)., • Demonstrated experience managing 3PL relationships covering warehousing, fulfilment, and transportation across multi-country territories (specifically Europe and the UK)., • In depth knowledge of international shipping, customs requirements, and the specific regulatory environment for EU-UK trade (post-Brexit)., • Proven ability to define and use performance data (KPIs/SLAs) to hold a vendor accountable and drive performance improvement., • AI experience is preferred, • Strong analytical mindset with experience in using data to identify trends, forecast demand, and support continuous improvement initiatives., • Experience with Warehouse Management Systems (WMS) is required; familiarity with SAP is highly desirable., • Exceptional leadership and negotiation skills., • Ability to communicate effectively and clearly across all levels of the organization COMPUTER/TECHNICAL SKILLS • Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP, and data visualization tools, with the ability to extract insights from complex datasets to inform operational decisions and identify trends PHYSICAL DEMANDS • While performing the duties of this job, the team member is regularly required to talk or hear., • The team member frequently is required to sit; have flexible use of hands; reach with hands and arms; and stoop, kneel, crouch, or crawl., • The team member is occasionally required to stand, walk, and taste or smell., • The team member must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 - 50 pounds., • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT • Location: UK Office, • Work Schedule: This role requires regular travel to Maastricht and to the office in Amsterdam, and potentially to a new UK warehouse from 2027

Job Purpose As the Materials Planning and Procurement Coordinator, you will act as the vital link between our Suppliers, Sales, Sales Administration, and Logistics teams. This is a crucial role to the business as you will play a major role in ensuring our customer requirements are met and maintaining optimal stock levels, in addition to executing essential supplier governance tasks. The Procurement Department is a brand-new addition to our Operations function. This provides a rare opportunity for the right candidate to help shape the department’s foundation and contribute directly to its long-term success. Reporting to the Procurement Manager, you will also collaborate closely with IT and other operational teams to launch and refine our procurement processes. This position and would suit someone with excellent problem solving and data analytical skills, with a good understanding of material planning, procurement and fulfilment departments and experience with stake holder management. Key Responsibilities Order Management & Stock Optimisation Utilising Sage 200 (MRP) and other planning tools, you will oversee the end-to-end procurement lifecycle to ensure timely product availability and seamless order fulfilment. This includes: • Analyse and maintaining the MRP System and data integrity., • Raising Purchase Orders (POs) and creating Works Orders to meet production and customer demands., • Proactively forecasting stock requirements to maintain optimal levels and prevent shortages or overstock., • The allocation of Sales Orders to ensure "on-time, in-full" delivery to customers., • Maintaining and auditing high-quality data across various internal systems to ensure accuracy., • Collaborating with the Warehouse team to manage inbound schedules, ensuring stock levels remain within operational limits and avoiding storage bottlenecks or excessive stock holding Supplier Management & Pricing Control Working alongside the Sales and Procurement Managers, you will cultivate high-performing supplier relationships and maintain commercial accuracy to drive business value. • Collaborate with suppliers to secure favorable pricing and flexible delivery terms that support business agility., • Ensure all supplier documentation is accurate, up-to-date, and reviewed in strict alignment with the Procurement Policy., • Monitor and enforce adherence to the Company Code of Conduct, proactively identifying and resolving any non-conformances., • Conduct regular supplier evaluations backed by tangible, data-driven insights to ensure service levels are met., • Maintain precise pricing records within Sage 200 and ensure all cost updates are communicated promptly and effectively across the business., • Partner with the Sales team to strategy and implement pricing increases, ensuring a smooth transition for both the business and its customers. Product Maintenance and Knowledge • As part of the Procurement team and in partnership with the Marketing and Sales teams you will serve as an internal subject matter expert on our product range, ensuring that our technical data is robust and that new product launches are executed flawlessly., • Maintain accurate and detailed stock records within Sage 200, including detailed descriptions, pricing, and Bills of Materials (BOM)., • Partner with the Marketing and Sales teams to bring new White Label product offerings to market., • Develop a deep understanding of component parts, technical drawings, and fixings to provide expert guidance on product specifications., • Empower the Sales team by providing accurate pricing and feasibility assessments for bespoke "specials," non-standard sizes, and custom finishes. General Responsibilities & Continuous Improvement • Drive continuous improvement initiatives by tracking, analysing, and reporting on progress to ensure the company consistently meets its strategic objectives., • Utilise a suite of tools including Excel (Advanced), Access, Power BI, and native software reporting modules to product, insight-driven reports to support operational and strategic decision-making,, • Demonstrate strong commercial awareness and embrace ad-hoc projects and delivering practical, timely solutions within a fast-paced environment. Skills & Competencies Essential • Proven experience working with ERP and Stock Management systems., • Strong analytical mindset with high attention to detail and data accuracy., • Medium to advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)., • Exceptional organisational and time-management skills., • The ability to multitask and manage competing priorities effectively in a fast-paced environment., • Advanced problem-solving capabilities with a proactive, "can-do" approach., • Excellent written and verbal communication skills across all levels of the business., • A collaborative team player with strong cross-functional capabilities., • Self-confident, professional, and composed when working under pressure., • A clear understanding of, and commitment to, applying PRS values., • Dedicated to continuous learning and proactive personal development. Desirable (Advantageous) • Direct experience with Sage 200 and CRM systems., • Proven experience coordinating complex projects involving multiple internal and external stakeholders., • Previous experience in a "launch" environment or helping build a new department., • Experience working in the furniture industry or with product components and BOMs. Benefits • 23 days of annual leave, in addition to bank holidays and Christmas shutdown,, • Wellness day every 6 months, • Competitive salary, £30000 - £35000, • Working hours: Monday to Friday, 9:00 am – 5:00 pm, • Access to an Employee Assistance Programme (EAP), • Potential for 1 day work from home after probation period

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