Delivery service jobs in Westhoughton - Page 8Create job alerts

We are currently recruiting for a Jobsheet Technician to join our client’s busy Testing Department based in Leigh. This is a key role responsible for ensuring all tasks assigned by the Jobsheet Supervisor are completed efficiently and accurately. You will play an important part in coordinating testing requirements, validating client data, and supporting the delivery of high-quality service to customers. The role involves regular communication with clients and internal teams, as well as the use of internal systems to generate worksheets and manage testing requirements. Working Hours: Monday to Friday 9 am to 5 pm Pay Rate: £12.71 per hour Job Type: temp to perm Key Responsibilities: General Duties • Ensure all work complies with customer requirements and company procedures, • Work in line with accreditation standards, ensuring accuracy in all tasks and advice provided, • Provide feedback to the Team Leader regarding workload, resources, and client issues, • Communicate clearly and professionally with clients and colleagues, • Provide general advice and support to both clients and internal teams, • Use the LIMS system to select appropriate tests and produce worksheets/jobsheets, • Maintain high standards of housekeeping and organisation, • Carry out additional duties in line with business needs Specific Duties • Manage outbound and return client correspondence via telephone and email, • Handle technical customer queries in a timely and professional manner, • Validate client-submitted data and samples against accredited and/or retailer requirements (routine and non-routine), • Provide guidance to clients regarding technical reports and requirements, • Support queries relating to retailer specifications and technical testing, • Select appropriate tests, perform final checks, and issue reports based on client information, • Work with samples requiring advanced interpretation (e.g. nursery products, MOD specifications), • Utilise LIMS system at an advanced level to manage workflows and documentation, • Participate in project work and support departmental initiatives, • Perform collating functions as required Key Relationships: • Work closely with internal departments to ensure efficient workflow and service delivery, • Build strong relationships with clients to support effective communication and issue resolution, • Operate both independently and within a team environment Skills & Experience Required: • Good general education, particularly in Science, English, and Mathematics, • Strong IT skills, including experience with LIMS systems, MS Word, and Excel, • Excellent communication skills (written and verbal), • High attention to detail and strong organisational skills, • Ability to interpret technical information and specifications, • Problem-solving mindset with a proactive approach Desirable (but not essential): • Experience within a testing laboratory or technical environment, • Knowledge of consumer product testing methods and standards, • Experience handling technical customer queries About You: • Professional, confident communicator, • Able to manage multiple tasks and work to deadlines, • Detail-oriented with a strong focus on accuracy, • Flexible and adaptable to changing business needs, • Comfortable working in a fast-paced, KPI-driven environment What’s on Offer: • Monday to Friday working pattern, • Opportunity to work within a supportive and professional team, • Exposure to a wide range of technical and customer-facing responsibilities, • Potential for long-term career development If you are an organised and detail-focused individual with strong communication skills and a technical mindset, we would love to hear from you

Keep our network moving. Lead a high-performing team. Be our next Network Support Team Leader. At Intercity, were passionate about delivering an exceptional customer experience and our Network Operations Centre plays a critical role in making that happen. Were looking for a people-focused Network Support Team Leader to lead, develop, and manage our NOC team, ensuring the right resources are in place to deliver reliable, responsive support around the clock. This role suits someone who enjoys leading people, managing performance, and keeping operations running smoothly , with the technical understanding to ask the right questions and support effective decision-making. If you thrive in a fast-paced operational environment and take pride in building strong, capable teams, this could be the ideal next step for you. About the role As our Network Support Team Leader, youll have day-to-day responsibility for the performance, development, and wellbeing of our Tier 2 NOC engineers . Youll ensure the team is effectively resourced, supported, and aligned to deliver against SLAs and customer expectations. This is a hands-on leadership role , combining people management, operational oversight, and stakeholder engagement. While technical knowledge is important, your primary focus will be leading people, managing workloads, and driving consistent service standards . This role is office-based in Bolton. The site operates 24/7, so flexibility is required to support operational needs, rota management, and incident response. Key Responsibilitiesas a Network Support Team Leader: Leading, coaching, and performance-managing a team of NOC Operators, creating a positive, accountable, and high-performing environment Managing rotas, resourcing, and workload planning to ensure consistent SLA delivery across a 24/7 operation Supporting recruitment, onboarding, training, and ongoing development of the team Acting as an escalation point for operational issues, supporting engineers through effective triage and decision-making Ensuring operational processes, including Change Management, are followed and continuously improved Reviewing service performance with customers and internal stakeholders, identifying risks and opportunities for improvement Producing clear operational reports and insights to support decision-making Supporting incident response and major issue management when required Working closely with wider Operations leadership to continuously improve service delivery Experience & Knowledge Proven experience leading or supervising teams in an IT operations or service delivery environment Strong background in rota management, workload planning, and performance management Experience working within a Network Operations Centre or similar 24/7 operational setting Good technical understanding of NOC environments, with confidence supporting escalations (not necessarily hands-on engineering) Experience producing and interpreting operational reports and service metrics Confident communicator, able to work with customers and stakeholders at all levels Skills & Behaviours People-first leadership style with the confidence to challenge, coach, and support Organised and structured, with a strong grip on priorities and resource planning Calm and decisive under pressure Honest, approachable, and respected by teammates Passionate about developing others and building stable, capable teams What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About The Company Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far: Customer Net Promoter Score of +92 Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website. TPBN1_UKTJ

Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling. Job Summary The Problem & Change Manager is responsible for leading the Problem and Change Management disciplines, ensuring effective, consistent and scalable processes are developed, embedded and adopted across all services and suppliers. The role will coordinate rapid response to major incidents and systemic issues, whilst also governing and improving the end-to-end change lifecycle, ensuring that all changes are assessed, approved, implemented and reviewed in a controlled and low-risk manner. This role will play a key part in transitioning ownership of Problem and Change practices into Service Desk and NOC leadership, and supporting the implementation of structured workflows within Halo PSA. Key Accountabilities Incident & Problem Management • Lead the rapid response and resolution of major incidents, minimising downtime and service disruption., • Investigate recurring issues, identify root causes, and implement permanent fixes to improve service stability., • Produce reporting and analysis on incident trends, problem backlogs, and resolution rates to drive continuous improvement., • Act as the main escalation point for high-priority incidents. Change Management • Own and continuously improve Change Management processes in line with ITIL best practice., • Manage and chair Change Advisory Board (CAB) meetings, ensuring robust risk assessment, impact review, and clear decision-making., • Oversee all change activity (Standard, Normal, Emergency), ensuring changes are documented, risk assessed, and successfully implemented., • Monitor change success and failure rates, reducing poorly controlled changes and associated incidents., • Support automation and process optimisation within Halo PSA. Operational Governance & Service Delivery • Ensure Incident, Problem, and Change processes are consistently followed across all teams., • Act as the escalation point for high-risk changes and critical service issues., • Work within SLAs and performance targets, ensuring service continuity during core operational hours., • Lead continuous improvement initiatives to enhance service quality and operational efficiency. Reporting & Continuous Improvement • Produce regular management information on incidents, problems, and change performance., • Analyse trends and use data to drive service improvements and informed decision-making., • Lead service reviews with internal teams and customers, focusing on risks, performance, and improvement opportunities. Leadership & Stakeholder Engagement • Work closely with Service Desk, NOC, technical teams, and customers to ensure effective communication and service coordination., • Coach managers and teams to build ownership of problem resolution, change quality, and risk awareness., • Build strong customer relationships, increasing confidence in service stability, governance, and delivery., • Provide guidance and training on ITIL-aligned best practice. About you: Qualifications, Skills & Experience: • Background in Computer Science, Information Technology, or a related field., • Strong understanding of service and application delivery, including experience in successfully meeting (SLAs)., • Familiarity with ITIL frameworks and service delivery software is beneficial., • Ability to analyse complex problems from multiple perspectives and make quick, informed decisions., • Excellent verbal and written communication skills, with the ability to negotiate effectively and engage with stakeholders at all levels., • Experience with project management principles is advantageous., • Ability to prioritise tasks effectively, work well under pressure, and make sound decisions in high-stakes situations., • Strong ability to present technical information in business-friendly language, ensuring clarity for both technical and non-technical audiences., • Highly self-driven with a keen eye for detail and a commitment to maintaininghigh standards., • Proven ability to assess situations critically, evaluate solutions, and implement effective resolutions., • A strong commitment to delivering exceptional customer service., • Extensive experience working within team-oriented and cross-functional environments., • A solid understanding of organisational goals and objectives, ensuring alignment with IT service management practices. Why Evolve? At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success. We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far

We have a fantastic opportunity for a Permanent LTMO/Ganger to join our team in Area 10 at Bolton - De Havilland Way (BL53NH). A Ganger/LTMO plays an important part in managing a Traffic Management Team Installing and removing Emergency and planned traffic Management in accordance with Chapter 8. To supervise and support the operatives directly under their control contributing to overall service delivery to a defined programme of work activity. Liaise with the Supervisor and Pre Works-Technician as appropriate to meet the KPI's and 'right first time' philosophy. The standard hours of work are 42 hours per week. Shift pattern consists of 4 days on 4 days off. 4 nights on 4 nights off. You will be responsible for: Maintain high technical standards and solutions to Traffic Management. Attend project briefings as required. Ensure compliance with relevant health and safety legislation and manage and mentor apprentices and operatives and coordinate the work of others as necessary aligned to the instructions of the OCR Manager and Controller. To be responsible for the security of vehicles/plant and materials under their direct control and to plan and estimate vehicle/plant and material requirements. To carry out a wide range of general maintenance tasks e.g. drainage, kerbing, fencing, walling, sweeping, signing, patching, etc. To drive/operate vehicles/plant requiring general and specialist skills including vehicle checks, routine maintenance, (e.g. oil and water checks etc.) and cleaning. To keep records, complete all necessary paperwork, communicate, and liaise with other employees of Amey, sub-contractors, the emergency services, the police, the general public, clients and customers. Report any Health and Safety, team or performance issues or concerns to the Supervisor. We want to hear from you if you have: LGV Class C 12A/B High Speed Traffic Management Appropriate legislative and compliance HSEA training Appropriate CSCS card or equivalent competency card CITB Site Safety Management (or equivalent) Experience of Chapter 8 and Traffic Management on High-speed roads Qualifications NRSWA Personal Highways Passport Experience with delivering Emergency service and winter service Experience of managing a Team Installing Traffic Management Self-motivated and pro-active in terms of delivering solutions Demonstrable leadership qualities Good communication skills Problem solving skills An L.T.M.O. or T.M.F. qualification would be desirable for candidates applying for this role. What we offer you When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life's ups and downs. It's the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program: Career Development - Exceptional development and progression plan Pension - Generous Pension scheme which we will contribute to Holidays - Minimum 24 days holiday Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers Social Value - You'll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives Application Guidance Amey is committed to Inclusion and Diversity . We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age. Please contact our recruitment team at (url removed) to discuss any access needs and reasonable adjustments that may be required at any point during the recruitment process. Apply today - We are excited to hear from you! #CVL

BESS Delivery & Service Manager / Engineer – Utility Scale Projects. BESS Delivery & Service Manager / Engineer (Utility Scale). Operations Support & Service Management.

We are looking for aService Delivery Team Leaderto join our growing team of like-minded people. You will champion a client-centric mindset within your team and be dedicated to driving continuous service improvement. Manage a client support team in investigating issues, resolving requests, documentin

Service Delivery Manager Community Complex Care Location: Wirral, Merseyside |Salary: £35,000 - £40,000 | Full-Time Are you a compassionate and experienced leader looking to make a real difference? Our client is seeking a Service Delivery Manager / Registered Manager to oversee community homes sup

Proven experience in a Service Delivery Manager or senior service operations role within software, SaaS or managed services environments. We are looking for an experienced Service Delivery Manager to own end‑to‑end service delivery for our customers within a fast‑paced fintech environment. You

Key Words: Delivery Manager / Partner Enablement / Implementation Lead / SaaS / Technical Software / Professional Services / Training Programs / Certification / Customer Success / System Integrators / Managed Service Providers. As the Delivery Manager focusing on system implementation and service ma

Wilson Car Delivery are based in Jarrow, Tyne and Wear.

A leading water services company in the United Kingdom is looking for a motivated 7. T Water Delivery Driver to join their team in Haydock. The role involves delivering 20kg water containers, engaging with customers, and ensuring outstanding service.

A leading law firm in London is seeking a Facilities Helpdesk Operator to deliver high-quality customer service in their office. Responsibilities include managing communication, maintaining the CAFM system, and coordinating with service providers.

As a Service Support Engineer Apprentice, you will gain an understanding of how first-line technical support is delivered within a managed services environment, with a strong focus on telephony, VoIP, and connectivity services. Reporting into the Service Support Team Lead, you will learn how custome

A leading consultancy based in the United Kingdom is seeking a Service Delivery Manager with strong Agile experience to oversee a complex outsourced IT environment. Responsibilities include managing multiple third-party suppliers, maintaining stakeholder relationships, and ensuring service delivery

This role requires extensive experience in IT service delivery management, strong leadership skills, and a proven track record in enhancing customer experiences.

A connectivity solutions provider in Greater London is seeking an experienced Service Delivery Manager (Defence) to join their team. The role focuses on delivering excellent customer service while managing relationships with stakeholders and ensuring service performance. Ideal candidates should have

Pulse is seeking a Nursing Service Delivery Lead for a full-time role in the South East. The successful candidate will oversee nursing delivery services for a Phlebotomy & Healthcare Research Project, ensuring high-quality care and compliance with governance standards.

A leading engineering company in the UK is looking for a Regional Integration Engineer to provide engineering leadership and support the delivery of customer service contracts.

Thames Water is seeking a Standard Collections Service Delivery Manager to lead a diverse team within their Financial Customer Care team.

Proven experience working as an IT Service Delivery Manager / IT Service Manager / IT Service Desk Manager in a fast paced environment. I am looking for a driven and experienced IT Service Delivery Manager to join a close knit and highly skilled internal IT team. Business Relationship Management inc

Proven track record operating a excellent Customer service, proven through clear service metrics and Customer feedback. Customer software delivery service. The Software Service Delivery Manager oversees a team of 5-10 Application Support Specialists (Tier 1 through 3) who support international custo

As the Ecommerce Service Delivery Manager, you will play a pivotal role delivering and enhancing the digital experience for our customers. Proven experience in service delivery management, or similar experience in project management. Manage the end-to-end delivery of ecommerce projects, including ne

A global consulting firm is seeking a Talent Product Consultant to lead product solution deployment for Talent Service Delivery.

A leading NHS Trust in London is seeking an experienced IT Manager to lead the Service Delivery team. The role involves managing 1st/2nd line support for over 24,000 users across multiple hospital sites, resolving complex ICT issues, and implementing advanced service management strategies.

Service Delivery process but the overall strategy for Service Delivery). Oversee and manage the deployment of new product solutions (across process, service delivery, technology, and data) and improvements in relation to the Talent Service Delivery function. Work across the Talent Delivery team –

A leading UK financial services group is looking for an experienced IT Service Delivery Manager to join their Group Finance team. The ideal candidate will be skilled in ITIL processes, service delivery management, and have excellent communication skills. This role involves building relationships to

This role offers the opportunity to make a difference in healthcare service delivery. A leading global healthcare provider based in the UK is seeking a Software Service Delivery Manager.

NHS is seeking a Service Delivery Manager in Greater London. This role involves overseeing the Emergency Department, ensuring high standards of operational delivery and managing performance targets. The ideal candidate will have experience in staff management and service improvement, with strong pro

Information Technology Service Delivery Lead. IT Service Delivery Manager / IT Workplace Enablement Lead. IT Operations, Service Delivery, or Workplace Technology, including 2–3 years in a leadership role.

A renowned retail and service organization is seeking a strategic Service Delivery Manager to oversee the governance and performance of IT service providers. The role involves strong stakeholder engagement and managing service-related issues while building trusted relationships across the organizati

A leading beverage company is seeking an IT Manager based in London, UK.The role involves capturing strategic IT directions and translating them into clear requirements while ensuring IT alignment.The ideal candidate will establish strong relationships, manage the local IT budget, lead teams, and en

You will NOT have a team under you but will be accountable for service delivered via outsourced teams.

We are seeking a strategic Service Delivery Manager (SDM) to lead the governance and performance of our external IT service providers, with a strong emphasis on senior stakeholder engagement. Ensure IT service partners remain compliant with IT service management processes and governance. This role d

As a Team Member, you’ll provide excellent customer service, maintain cleanliness, and assist in product preparation.

Service Delivery Consultant – Senior Security & Infrastructure Engineer. Acting as the highest point of technical escalation, you’ll work closely with customer stakeholders, internal engineering teams, and project delivery colleagues to provide secure, resilient, and industry‑leading managed s

Service Delivery Officer – Legal Support.

A dynamic technology solutions provider in the East Midlands is seeking a Service Delivery Supervisor. The ideal candidate will have a background in leadership and customer service as well as expertise in managed services. This role involves ensuring the team delivers high-quality services while mee

A global insurance leader seeks a Multinational Service Delivery Manager in Greater London to enhance operational capabilities and improve service delivery.

Workplace Resources (WPR) are looking for a dynamic Service Delivery Manager (Technical Services) for the EMEA region. An experienced professional, commercially aware with broad technical knowledge and understanding of Facilities Service Delivery and Performance Management. Awareness of industry bes

A UK-based retail company is seeking a Workplace IT Support Lead to manage IT support operations across corporate and retail settings.The ideal candidate will demonstrate technical leadership, strong stakeholder communication, and a focus on continuous improvement.Responsibilities include leading a

A technology services company in Greater London is seeking a Senior Service Delivery Manager to enhance public services. Candidates should possess excellent multi-tasking abilities, confidence in client communications, and experience with service management tools. This role involves onboarding new s

TVS Supply Chain Solutions is seeking a Service Delivery Coordinator to manage customer service operations at our Chorley Head Office. Candidates should have experience in customer service and problem-solving abilities.

A leading IT services provider is looking to hire a Service Delivery Manager for their Aerospace, Defence and Security team in Cheltenham. The position involves monitoring service delivery against performance indicators, engaging with clients, and supporting continuous improvement in services. The i

A government agency in the UK is seeking a Digital Delivery Manager to lead the delivery of high-risk digital products across the product lifecycle. The ideal candidate will have experience delivering digital change and knowledge of delivery methodologies like agile and scrum.

The Senior Service Delivery Manager will lead the transformation of Logicor’s IT organisation into a mature, ITIL‑aligned function, delivering consistent and consistently good service across the business. This position requires a senior, hands‑on leader who can bring operational discipline, de

Contribute to the strategic planning of the Service Delivery Team, identifying opportunities for process improvements, resource enhancements, and service offerings. Guide, mentor, and develop the Service Delivery Team, fostering a collaborative and high-performance culture. Director Professional Ser

The Service Delivery Manager is responsible for leading end‑to‑end delivery of projects and support engagements within the Insurance domain. Job Title: Service Delivery Manager – Insurance Domain. We at Coforge are seeking for a Service Delivery Manager – Insurance Domain with the following

The role of the Service Delivery Engineer is to ensure the smooth operations of the services utilised by our customers and provide them with professional support and guidance when required. Reporting to the Head of Support, we are looking for a motivated Service Delivery Engineer who can demonstrate