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Are you a driven B2B sales professional who knows how to open doors, build relationships, and convert prospects into meetings? This is a genuinely exciting opportunity to join a specialist, high-performing team operating in the dynamic world of workplace change — and to play a central role in fuelling their growth pipeline. You won't be cold-calling into the unknown. You'll be provided with a curated pool of pre-identified prospects — companies with active or upcoming workplace change projects — and given the tools, platform, and support to convert them into qualified appointments for an established sales team of five. THE ROLE As Business Development Manager, your focus is generating qualified appointments and Microsoft Teams meetings through structured, multi-channel outreach campaigns. Using the Apollo.io CRM platform, you'll design and execute targeted sequences — email, LinkedIn, and phone — aimed at senior decision-makers across procurement, facilities, workplace, and operations functions. This isn't a passive, reactive role. You'll be crafting compelling messaging, refining scripts, creating content for LinkedIn and email marketing, and working closely with the sales team to sharpen what works. It's a role for someone who takes ownership, loves the process of prospecting, and finds real satisfaction in hitting — and beating — their targets. WHO WE'RE LOOKING FOR Candidates will ideally come from a B2B sales or business development background within any of the following sectors — though we're open-minded. If you can sell, we want to hear from you: • Workplace change, fit-out, or workplace design, • Commercial moving, business relocation, or removal services, • Facilities management or property services, • Office furniture, interior fit-out, or FF&E supply, • Commercial real estate or property consultancy, • Document management, records storage, or shredding services, • Technology solutions (AV, IT, telecoms) sold into corporate environments, • Business services — fleet, energy, waste, or similar B2B consultative sales, • Project management or change management consultancy KEY RESPONSIBILITIES • Design and execute outbound sales campaigns using Apollo.io, • Build and optimise multi-channel outreach sequences (email, LinkedIn, phone), • Develop compelling scripts, messaging, and tailored value propositions, • Conduct outreach to senior decision-makers and qualify opportunities, • Book appointments and Microsoft Teams meetings for the sales team, • Maintain accurate CRM records and track activity within Apollo.io, • Follow up in a timely, structured way to maximise conversions, • Collaborate with the sales team to continuously improve campaign performance, • Create LinkedIn posts, case studies, and email content to support brand visibility, • Consistently meet and exceed appointment-setting KPIs WHAT YOU’LL NEED ESSENTIAL: • Minimum 2 years' B2B sales or telesales experience, ideally in business services, • Proven track record in outbound prospecting and appointment setting, • Strong written and verbal communication skills, • Ability to craft persuasive, personalised outreach messages and scripts, • Confidence engaging with senior stakeholders and C-suite decision-makers, • Self-motivated, organised, and comfortable working to clear targets DESIRABLE: • Hands-on experience with Apollo.io for campaign setup and reporting, • Familiarity with LinkedIn Sales Navigator or similar prospecting tools, • Background selling into workplace, FM, property, or transformation sectors, • Experience supporting or working alongside a multi-person sales team, • Flair for social media, content creation, or email marketing WHAT'S ON OFFER • A defined and qualified prospect pool — no cold lists, no guesswork, • Competitive base salary plus performance-based commission, • Clear KPIs and structured support from day one, • The opportunity to work closely with an experienced, high-performing sales team If this sounds like the kind of role where you'd thrive, we'd love to hear from you. Apply now with your CV and a brief note on your most relevant experience.

The Company: We are a founder led and owned British heritage leather goods and accessories brand. Born 45 years ago, we have been designers, manufacturers, wholesalers and retailers and, like our products, we hope we get better with age! Our creative and operational home is based in our converted stables in beautiful Hertfordshire parkland with our Distribution Centre just 10 minutes away in Hemel Hempstead. The role: This role exists to continuously improve how our systems, data, and processes work together to support profitable growth and operational efficiency across the business. The focus is on optimising the system landscape, simplifying workflows, improving data quality and automation, and ensuring the business is getting full value from the platforms it already owns introducing new systems only where there is a clear commercial case. The role acts as a bridge between technology and the wider business, ensuring systems are designed, configured, and used in a way that genuinely supports teams day-to-day and scales with growth. Where: Based at our stables in Great Gaddesden, our team enjoys working together - collaborating, sharing ideas and being part of a family at work. Office hours: Monday - Friday (37.5 hours per week or as necessitates this senior role) Reporting to: Head of Ecommerce & Technology Your character and skills will include: • 3+ years hands-on experience in a UK retail business using systems such as NetSuite (ERP), Centra (Ecommerce), WMS, POS, integration platforms and BI, • Strong analytical skills, including advanced Excel, • Experience analysing business processes and translating them into system and workflow improvements, • Degree educated (or equivalent experience), • Naturally curious about how systems and processes really work, not just how they were designed to work, • Enjoys untangling complexity and replacing it with simple, repeatable, well-documented processes, • Thinks commercially about systems investment, ROI, and total cost of ownership, • Always calm, structured, and credible when working with stakeholders across multiple departments, • Being comfortable challenging existing ways of working where they no longer serve the business OSPREY LONDON Values: · AUTHENTICITY - Being sincere, genuine and honest at all times; be your true self · COLLABORATION - Working together effectively to achieve our goals; share and communicate · PRIDE - Aspiring to be the best in everything we do; show your passion and how much you care · TRUE GRIT - Showing determination and perseverance in all that you do; never give up · VISION - Using your creativity and experience to plan for the future; never stand still Your main responsibilities will be: Systems & Process Optimisation: • Own and evolve the end-to-end systems and process landscape, ensuring platforms work together efficiently, • Analyse existing workflows across departments, identifying inefficiencies, duplication, and manual work, • Design and implement simplified, scalable business processes supported by system configuration, not workarounds, • Ensure systems are configured and used consistently, supported by clear documentation and SOPs, • Drive automation of reporting and operational processes wherever possible, • Regularly review system usage and adoption, ensuring teams are getting full value from existing tools, • Act as a custodian of data integrity across core systems and reporting Systems Roadmap & Change: • Own and evolve the end-to-end systems and process landscape, ensuring platforms work together efficiently, • Analyse existing workflows across departments, identifying inefficiencies, duplication, and manual work, • Design and implement simplified, scalable business processes supported by system configuration, not workarounds, • Ensure systems are configured and used consistently, supported by clear documentation and SOPs, • Drive automation of reporting and operational processes wherever possible, • Regularly review system usage and adoption, ensuring teams are getting full value from existing tools, • Act as a custodian of data integrity across core systems and reporting Delivery & Change Management: • Manage the implementation of approved system changes and enhancements, • Define milestones and success measures aligned to business outcomes, not just delivery timelines, • Ensure thorough testing and QA for all system changes, upgrades, and integrations, • Oversee integrations between ecommerce, ERP, POS, WMS, marketplaces, PIM, and third-party partners, • Ensure all changes are fully documented and handed over with clear ownership People & Cross-Functional Support: • Line manage and develop the Systems Process Coordinator, • Set priorities, provide training, and ensure consistent standards across documentation and delivery, • Support cross-functional initiatives such as supply chain, marketplace, and wholesale process improvements, • Partner with Marketing to ensure tracking, reporting, and data structures support campaign performance Maintenance, Stability & Risk: • Act as the primary escalation point for system issues across Head Office and stores, • Ensure issues are resolved within agreed SLAs, either internally or via third-party vendors, • Run a structured upgrade and regression testing programme across all core platforms, • Monitor system integrations and proactively address failures or data issues, • Ensure reporting remains accurate, automated, and trusted, • Own IT resilience, security, and business continuity planning What does success look like? • Simplified how teams work by reducing unnecessary steps, manual processes, and workarounds across ecommerce, retail, distribution, and head office, • Improved system adoption, with teams using platforms consistently and as intended, supported by clear documentation and ownership, • Increased automation in reporting and operational workflows, reducing reliance on spreadsheets and manual intervention, • Ensured core systems and integrations are stable, reliable, and trusted, with issues identified and resolved proactively, • Delivered measurable commercial value from systems investment, including licence optimisation, reduced operational effort, and clear ROI from enhancements, • Maintained a clear, prioritised systems and optimisation roadmap aligned to business goals, • Ensured that only justified, well-scoped changes are delivered - with confidence to challenge or stop work that does not provide sufficient value, • Left the business in a stronger position after every change, with solutions that are documented, supportable, and scalable KPIs: • Reduction in manual processes and operational friction, • Improved system adoption and consistency of use across teams, • Measurable ROI from systems investments, • Stability and reliability of core platforms and integrations, • High-quality, automated reporting trusted by the business

Senior Consumer Lending Compliance and Financial Crime Manager Hemel Hempstead, Hybrid (3 days/ week in office) Annual salary + bonus and benefits Join us as our Compliance & Financial Crime Manager and take the lead in safeguarding our business by ensuring full adherence to FCA regulations, including the Consumer Credit Sourcebook and Consumer Duty. In this pivotal role, you’ll guide senior management with expert regulatory advice, proactively monitor compliance risks, and champion a strong culture of integrity and accountability across Haven Leisure Limited and Bourne Leisure Limited. If you’re passionate about making a real impact through compliance and financial crime prevention, this is the role for you. What you will be doing: • Designing, implementing, and maintaining a robust compliance framework and monitoring programme aligned with FCA rules, regulatory developments, and the business’s risk profile, supporting sustainable growth and good consumer outcomes., • Leading the business’s Consumer Duty approach and embedding conduct risk into monitoring, governance, and decision-making, ensuring positive consumer outcomes and regulatory adherence., • Providing expert compliance advice on products, marketing, and operational changes, reviewing financial promotions, and acting as a trusted advisor balancing regulatory and commercial objectives., • Overseeing financial crime prevention policies and activities, managing complex cases, supporting sanctions and KYC checks, and advising the MLRO to ensure ongoing regulatory compliance., • Owning compliance policies, training, regulatory engagement, and reporting; delivering regular MI to senior stakeholders, supporting governance, and identifying emerging risks for continuous improvement. What we’d like you to bring: • Significant experience in a senior compliance role within an FCA-regulated credit broker or consumer finance firm, with strong knowledge of the FCA Handbook, including CONC, PRIN, SYSC, DISP, and Consumer Duty., • Proven ability to design and deliver strategic, risk-based compliance monitoring programmes and implement financial crime prevention policies in an FCA-regulated environment., • Experience engaging effectively with the FCA and senior stakeholders, supported by strong analytical, reporting, and communication skills., • Professional compliance qualifications (e.g., ICA, CISI) and experience supporting SM&CR responsibilities, with a proactive, solutions-focused approach and excellent judgment., • Ability to work independently and collaboratively and present complex information clearly, challenge constructively, influence senior stakeholders, and uphold the highest standards of integrity and FCA Conduct Rules. What’s In It For You? • ‘Holiday Buy Scheme’, • Annual bonus, • Generous discounts on Haven and Warner Hotels holidays for you, your family and friends, • Comprehensive wellbeing support, • Access to the Bourne Leisure corporate box at the O2 Arena ,London, • Exclusive discounts with corporate partners, • Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees, • Enhanced family friendly policies and pay (eligibility criteria applied) Who are we? We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What’s it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events. What can you expect during the recruitment process? The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at .

Are you a driven B2B sales professional who knows how to open doors, build relationships, and convert prospects into meetings? This is a genuinely exciting opportunity to join a specialist, high-performing team operating in the dynamic world of workplace change — and to play a central role in fuelling their growth pipeline. You won't be cold-calling into the unknown. You'll be provided with a curated pool of pre-identified prospects — companies with active or upcoming workplace change projects — and given the tools, platform, and support to convert them into qualified appointments for an established sales team of five. THE ROLE As Business Development Manager, your focus is generating qualified appointments and Microsoft Teams meetings through structured, multi-channel outreach campaigns. Using the Apollo.io CRM platform, you'll design and execute targeted sequences — email, LinkedIn, and phone — aimed at senior decision-makers across procurement, facilities, workplace, and operations functions. This isn't a passive, reactive role. You'll be crafting compelling messaging, refining scripts, creating content for LinkedIn and email marketing, and working closely with the sales team to sharpen what works. It's a role for someone who takes ownership, loves the process of prospecting, and finds real satisfaction in hitting — and beating — their targets. WHO WE'RE LOOKING FOR Candidates will ideally come from a B2B sales or business development background within any of the following sectors — though we're open-minded. If you can sell, we want to hear from you: • Workplace change, fit-out, or workplace design, • Commercial moving, business relocation, or removal services, • Facilities management or property services, • Office furniture, interior fit-out, or FF&E supply, • Commercial real estate or property consultancy, • Document management, records storage, or shredding services, • Technology solutions (AV, IT, telecoms) sold into corporate environments, • Business services — fleet, energy, waste, or similar B2B consultative sales, • Project management or change management consultancy KEY RESPONSIBILITIES • Design and execute outbound sales campaigns using Apollo.io, • Build and optimise multi-channel outreach sequences (email, LinkedIn, phone), • Develop compelling scripts, messaging, and tailored value propositions, • Conduct outreach to senior decision-makers and qualify opportunities, • Book appointments and Microsoft Teams meetings for the sales team, • Maintain accurate CRM records and track activity within Apollo.io, • Follow up in a timely, structured way to maximise conversions, • Collaborate with the sales team to continuously improve campaign performance, • Create LinkedIn posts, case studies, and email content to support brand visibility, • Consistently meet and exceed appointment-setting KPIs WHAT YOU’LL NEED ESSENTIAL: • Minimum 2 years' B2B sales or telesales experience, ideally in business services, • Proven track record in outbound prospecting and appointment setting, • Strong written and verbal communication skills, • Ability to craft persuasive, personalised outreach messages and scripts, • Confidence engaging with senior stakeholders and C-suite decision-makers, • Self-motivated, organised, and comfortable working to clear targets DESIRABLE: • Hands-on experience with Apollo.io for campaign setup and reporting, • Familiarity with LinkedIn Sales Navigator or similar prospecting tools, • Background selling into workplace, FM, property, or transformation sectors, • Experience supporting or working alongside a multi-person sales team, • Flair for social media, content creation, or email marketing WHAT'S ON OFFER • A defined and qualified prospect pool — no cold lists, no guesswork, • Competitive base salary plus performance-based commission, • Clear KPIs and structured support from day one, • The opportunity to work closely with an experienced, high-performing sales team If this sounds like the kind of role where you'd thrive, we'd love to hear from you. Apply now with your CV and a brief note on your most relevant experience

Marketing / Creative Recruitment Consultant Near City of London | Hybrid WorkingAre you an ambitious Marketing or Creative Recruitment Consultant ready to join a high-performing, well-established agency in the heart of London?<p

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