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Proximity Recruitment are searching for a talented, creative CRM Executive (circa £30,000 + benefits) to join an innovative B2C leisure brand in Hemel. This fun, ambitious environment will see the successful candidate join a dynamic team in an exciting time for the business & their brands. Responsibilities include: • The CRM Executive will support the Digital Manager with the development and implementation of the digital acquisition and retention strategies for the company., • Identify opportunities for existing and new tactical and automated CRM programmes followed by implementation and testing., • Implement data analysis and email marketing best practise to drive engagement rates and revenue contribution., • Support with co-ordinating all aspects of database management., • Create fresh, engaging and effective email creative for each new campaign., • Deliver insightful creative briefs to external agencies., • Co-ordinate support for tactical local emails, making recommendations to optimise the campaign and manage expectations on delivery timelines., • Manage the annual email calendar; liaising with key stakeholders around the business to understand their email requirements and priorities., • Implement email marketing best practise to drive response rates; open rates, CTO rates and revenue contribution., • Deliver monthly campaign and database reporting and analysis, identifying trends, campaign learnings and ongoing recommendations to improve email performance.

The Company: We are a founder led and owned British heritage leather goods and accessories brand. Born 45 years ago, we have been designers, manufacturers, wholesalers and retailers and, like our products, we hope we get better with age! Our creative and operational home is based in our converted stables in beautiful Hertfordshire parkland with our Distribution Centre just 10 minutes away in Hemel Hempstead. The role: This role owns the day-to-day commercial performance of our ecommerce website. You are accountable for trading performance, conversion, product performance and on-site execution. This is a hands-on role, focused on active trading, continuous optimisation, and turning insight into measurable revenue and profit growth. This is not a reporting or “site maintenance” role. You will own the number, identify opportunities, execute change, and measure impact. Where: Based at our stables in Great Gaddesden, our team enjoys working together - collaborating, sharing ideas and being part of a family at work. Office hours: Monday - Friday (37.5 hours per week or as necessitates this senior role) Reporting to: Head of Ecommerce & Technology Your character and skills will include: • 4-5 years’ experience using platforms such as Shopify, Centra & CRO, testing and merchandising tools such as AB Tasty, Nosto, Depict etc, • Commercially sharp and comfortable owning revenue and conversion targets, • Naturally analytical, but action-oriented - insight only matters if it changes outcomes, • Obsessed with the customer journey, funnel performance and removing friction, • Confident making decisions based on data, not just opinion, • Calm under pressure, organised, and able to prioritise what actually moves the needle, • Comfortable working cross-functionally and challenging when needed, • Confident working with large datasets and performance reports, • Experience trading an ecommerce website end-to-end, in full price retail, fashion or lifestyle OSPREY LONDON Values: AUTHENTICITY - Being sincere, genuine and honest at all times; be your true self COLLABORATION - Working together effectively to achieve our goals; share and communicate PRIDE - Aspiring to be the best in everything we do; show your passion and how much you care TRUE GRIT - Showing determination and perseverance in all that you do; never give up VISION - Using your creativity and experience to plan for the future; never stand still Your main responsibilities will be: Trading & Performance Ownership: • Own daily, weekly and monthly ecommerce trading performance, • Monitor and actively manage revenue, conversion rate, AOV, return rate and margin, • Own and execute the ecommerce trading calendar including product launches, campaigns, peak periods and promotions, • Trade the site in line with stock availability, margin targets and commercial priorities, • Identify underperformance quickly and take corrective action Conversion Rate Optimisation (CRO): • Own and deliver the CRO roadmap, • Analyse funnels, drop-offs, paths to purchase and device performance, • Identify and prioritise CRO opportunities across PLPs, PDPs, navigation, checkout and content, • Work with Technology and UX partners to scope, prioritise and deliver tests and improvements, • Track test results, quantify impact, and feed learnings back into ongoing optimisation Product, Merchandising & On-Site Execution: • Own product merchandising rules, sorting logic and promotional application, • Ensure product data integrity across pricing, promotions, attributes and availability, • Analyse product and category performance including full-price vs off-price, sell-through and returns, • Use insight to influence product positioning, pricing and promotional strategy, • Ensure the site is always commercially aligned, not just visually appealing Data, Reporting & Insight: • Monitor and analyse website performance metrics and customer behaviour, • Generate clear, actionable insights across channel, product and customer cohorts, • Own ecommerce dashboards and reporting, ensuring accuracy and relevance, • Produce weekly performance summaries highlighting what’s working, what isn’t, and what action is being taken, • Support forecasting, planning and post-event analysis with robust data Cross-Functional Collaboration: • Act as the ecommerce performance voice across the business, • Work closely with Merchandising, Marketing and Technology teams, • Ensure ecommerce priorities are clearly defined and aligned across departments, • Support campaign planning and launches with insight and post-launch evaluation What does success look like? A sustained improvement in core funnel metrics that materially increases conversion, revenue per session and delivers profitable growth through disciplined trading and CRO execution. KPIs • Conversion rate across the full buying journey, • Product performance metrics, including known opportunities across full-price vs off-price and Men’s category mix, • Revenue vs forecast, • Trading calendar execution

The Company: We are a founder led and owned British heritage leather goods and accessories brand. Born 45 years ago, we have been designers, manufacturers, wholesalers and retailers and, like our products, we hope we get better with age! Our creative and operational home is based in our converted stables in beautiful Hertfordshire parkland with our Distribution Centre just 10 minutes away in Hemel Hempstead. The Role: Responsible for developing and executing customer relationship strategies through the use of data-driven CRM campaigns, lifecycle marketing and SMS. Where: Based at our stables in Great Gaddesden, our team enjoys working together - collaborating, sharing ideas and being part of a family at work. Office hours: Monday - Friday (37.5 hours per week) Reporting to: Head of Marketing Your character and skills will include: • At least 2-3 years’ experience building, implementing, and improving campaigns through an ESP (ideally Ometria), • Strong excel competency and analytical skills to interpret data and translate insight into actionable strategies, • Ability to write clear, engaging, and on-brand CRM communications (email & SMS), • Customer-centric mindset prioritising the customer experience and needs, • Flexible and agile in adjusting strategies based on changing customer behaviour, feedback, or business priorities, • Comfortable working cross-functionally with marketing, ecommerce and merchandising teams, • Excellent reporting skills with the ability to create dashboards, reports, and KPIs for management, • Understands sales & customer retention strategies and how to drive sales, cross-sell, and retain customers, • Familiarity with automation email campaigns, loyalty programs, and customer engagement strategies OSPREY LONDON Values: · AUTHENTICITY - Being sincere, genuine and honest at all times; be your true self · COLLABORATION - Working together effectively to achieve our goals; share and communicate · PRIDE - Aspiring to be the best in everything we do; show your passion and how much you care · TRUE GRIT - Showing determination and perseverance in all that you do; never give up · VISION - Using your creativity and experience to plan for the future; never stand still Your main responsibilities will be: • Own email briefing process end-to-end working with graphic designer to deliver engaging content that drives key CRM metrics, • Plan, build, & send email & SMS campaigns, including segmentation, scheduling, and QA. Ensure all campaigns are delivered accurately and on time in line with the marketing calendar, • Create and manage audience segments based on customer behaviour, lifecycle stage and purchase history. Use segmentation to improve relevance, engagement and conversion, • Track CRM performance metrics such as open rate, CTR, CTOR, conversion, and revenue contribution. Produce regular reports with clear insights and recommendations for optimisation, • Maintain and optimise automated flows (welcome, post-purchase, browse/cart abandonment, re-engagement), whilst identifying new automations to drive revenue and maximise lifetime value of customers, • Maintain accurate customer data and support GDPR-compliant practices within the CRM platform., • Work closely with Marketing and Ecommerce team to align messaging, timing and creative assets, • Work with Head of Marketing to define and roll-out a customer loyalty/VIP programme, • Manage, plan, and write SMS notifications based on trade opportunities and customer moments, • Stay up to date with new Ometria platform features and email best practices What does success look like? • Increased customer engagement and retention through data-driven CRM initiatives, • Accurate, insightful CRM reporting that supports commercial decisions, • Seamless execution of CRM campaigns aligned with business objectives and deadlines, • Continuous optimisation of customer journeys and communications KPIs: • To increase active customers over LTM and increase LTV, • Track human engagement metrics such as Click-to-Open Rate and Click-Through Rate across campaigns and flows to check relevancy, • Revenue driven by CRM channels (email and SMS), including share of total online revenue. Tying CRM activity to commercial impact while still focusing on retention

SUMMARY The Sales Administrator will coordinate sales collateral and reports with retailers in the Germany, Austria and Switzerland regions, account line reviews, account specific trade shows, maintain market retail landscapes and coordinate all marketing requests for the region. In this role, you will fulfill assignments in support of ongoing account management activities by managing various reporting, maintenance and execution projects. Serving as a key point of contact, this individual will support independent shops to ease their journey through the selection process. PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: • Complete customer set-up sheets/quote sheets/sample requests/image requests – as needed by account, • Coordinate sales reports and plans for all retailers monthly, retail landscapes quarterly and create and send monthly news and information to them, • Schedule and manage Account Planning Meetings, • Upload images and content on retailer portals, • Coordinate marketing requests and work with the Marketing team in Atlanta for merchandising, displays, ads, catalogues, trade show collateral, • Manages the monthly social media calendar and liaise with the agencies or freelancers to get content and postings, • Manage Kids2 experiences and Fairs for the German market., • Respond to ad hoc retailer requests for hi res images, dimensions, info, etc., • Complete Head to Head product comparisons where necessary, • Maintain retail landscapes by retailer for the Germany, Austria and Switzerland markets., • Support Sales Managers in sales calls, trade shows, mail-ins, customer follow up and internal meetings related to specific accounts., • Compile presentation sell sheets., • Request any samples, prototypes and collateral material requested for above events., • Manage call collateral and other requested support material by submitting requests on the Collateral Tracker and/or Requester found on the Marketing Portal and following up with personnel responsible for deliverables., • Submit sample request for in stock samples and work with Product Managers and Brand Managers for acquisition of updated prototypes, samples, and product information as needed for web content, catalog, and account maintenance by retailer, • Track all shipments and provide tracking data to sales manager/customer as applicable., • Manage any special projects assigned by Sales director as needed to support growth and management of accounts, • Coordinate and track international creative requests between brand managers and account managers., • Coordinate trade fairs where Kids2 is representing their brands- coordinate with suppliers and vendors and arrange samples and travel arrangement for all tradeshow members of Kids2, • Other duties and responsibilities as assigned QUALIFICATIONS & EXPERIENCE • 3 years previous sales support experience, • Excellent written and verbal communication skills, • Fully bilingual in German and English (reading, writing, and speaking), • Highly organized and detail-oriented, • Ability to manage multiple projects from beginning to end EDUCATION & SKILLS • Bachelor’s Degree in Business, Sales, Marketing or equivalent work experience CERTIFICATES, LICENSES, REGISTRATIONS • None required COMPUTER/TECHNICAL SKILLS • Must be proficient in Microsoft Word, PowerPoint, Outlook and Excel PHYSICAL DEMANDS • While performing the duties of this job, the team member is regularly required to talk or hear., • The team member frequently is required to sit; have flexible use of hands; reach with hands and arms; and stoop, kneel, crouch, or crawl., • The team member is occasionally required to stand, walk, and taste or smell., • The team member must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 - 50 pounds., • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, • General office environment, • Based in the UK office

The UK’s leading provider of adult short break experiences, Warner Hotels is a collection of unique properties in great locations across the UK. All short breaks at a Warner Hotel include breakfast, dinner and specified entertainment and activities, ensuring guests make the most of their time away. Situated in stunning locations nationwide including Heythrop Park in the Cotswolds, Studley Castle in Warwickshire, Thoresby Hall in Nottinghamshire and The Runnymede on Thames, each hotel offers its own personal character that makes every Warner Hotels stay unique. We are currently recruiting for a Proposition Manager - FTC who will be playing a key role in shaping, developing and delivering Warner Hotels’ guest propositions. Reporting to the Head of Proposition, the role helps translate strategy into experiences that are distinctive, deliverable and commercially sound. The Proposition Manager must be able to work flexibly across the full breadth of the Warner proposition, applying core proposition development and delivery skills across multiple experience pillars. While individuals may bring deeper expertise in a specific area, the role requires strong transferability of skills to work effectively across F&B, entertainment, spa, experiences and in-between moments. This is a dynamic role that blends strategic thinking, experience design, project management and delivery support. It requires confidence operating in complex, evolving workstreams. Key Responsibilities: Proposition Development • Support the development and evolution of Warner’s guest propositions across all segments, with a strong focus on clarity, consistency and guest impact., • Help translate the overarching brand and experience strategy into tangible propositions across key experience pillars including F&B, entertainment, spa and activities., • Shape experiences that clearly align to our three segments (Comfort, Warner and Reserve), ensuring each delivers a distinct, intentional guest experience while remaining true to the overall Warner brand., • Support the development and application of proposals, playbooks, blueprints, and proposition guidance so they are practical, usable and scalable, and help teams develop and deliver the experience with confidence and pride. Proposition Delivery & Project Support • Support the delivery of propositions, helping move work from concept through development to implementation without losing intent or quality., • Bring structure to complex programmes, tracking progress, dependencies and key decisions across multiple workstreams., • Help maintain momentum, flag risks early and support clear, timely decision-making., • Prepare high-quality materials for proposition reviews, working sessions and senior forums that clearly articulate how experiences should feel, flow and land for guests. Cross-Functional Collaboration • Work closely with operations, F&B, entertainment, spa, brand, marketing and finance teams to ensure propositions are aligned, feasible and deliverable in live hotel environments., • Regularly update key stakeholders and cross-functional teams through clear, structured meetings and well-considered outputs., • Support the delivery of briefing documents, insight reports and health and safety audits required to enable proposition development and rollout., • ‘Pull the thread’ between strategy and execution, helping teams understand not just what is changing, but why it matters to the guest experience and our wider strategy. Quality, Insight & Guest Lens • Sense-check propositions through a guest lens, ensuring experiences feel intentional, joined-up and appropriate for each segment., • Hold an end-to-end view of the guest experience across all pillars, ensuring the overall proposition feels coherent and intentional, rather than optimised in silos by individual functions., • Where individual functional priorities risk diluting the overall experience, the Proposition Manager is expected to challenge constructively and help realign decisions back to the intended guest proposition., • Maintain a high bar for quality and consistency across proposition outputs, ensuring detail supports the overall experience., • Use insight, guest feedback and live learnings to inform ongoing refinement and evolution of propositions, strengthening how guests feel during and after their stay. Support to Head of Proposition • Act as a trusted partner to the Head of Proposition, proactively owning defined workstreams and priorities., • Provide thoughtful challenge and practical problem-solving to sharpen proposition thinking and decision-making., • Help protect focus on work that genuinely drives guest value, team clarity and commercial impact. Knowledge, Skills & Experience: • Principles of proposition development and experience design, • Segmentation-led thinking and how propositions flex by audience and price point, • How different experience pillars interact (F&B, entertainment, spa, activities, in-between moments), • Commercial drivers in guest propositions, including spend, appeal, and deliverability, • Develop, shape and implement guest propositions with clear intent and structure, • Translate strategy into practical, deliverable experiences teams can execute, • Work confidently across ambiguity, bringing clarity and momentum to complex work, • Move work from concept through development to roll out without losing quality or intent, • Manage multiple work streams in parallel, tracking progress, risks and dependencies, • Communicate clearly and persuasively through written outputs, decks and forums, • Proven experience in proposition development, customer experience, brand or experience development roles, • Evidence of having developed and delivered propositions, not just contributed ideas, • Experience working cross-functionally with operations, commercial and creative teams, • Subject matter depth in one area (e.g. Spa & Wellness, F&B, Entertainment) desirable but not essential This position is a fixed term contract What we offer? • Competitive salary, • Bonus, • 25 days holiday, • Great deals on Warner breaks for you, your friends and family, • Discounted food and drinks at our on-site restaurant, • Pension Scheme, • Other discounts on variety of shopping experiences, high street brands and access to a VIP box at the O2. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Please note unsolicited CV’s from agencies will not be considered

A British heritage leather goods brand is seeking a Head of Marketing to oversee marketing and branding strategies. The role involves creative content management, strategic collaboration, and budget oversight to drive brand growth.

Quality Control Operator Berkhamsted | Monday-Friday | 9:00am-5:30pm We're recruiting for a Quality Control Operator to join a busy and dynamic team in Berkhamsted. This is an excellent opportunity for someone who is detail-oriented, organised, and committed to delivering high-quality work. This is a varied role, working closely with the creative and design team, supporting quality control processes while also assisting with design-related tasks. It would suit someone with a graphic design, creative, or design-related background, or someone who is highly enthusiastic about design and keen to develop in this space. The Role You will be responsible for checking work for accuracy and quality, ensuring it meets client requirements and internal processes. You'll play a key role in maintaining high standards, supporting on-time delivery, and promoting a culture of quality across the business. Alongside quality control responsibilities, you'll also support the wider creative team with a variety of design-related tasks. Key Responsibilities Quality Control Proofread and quality check work using approved techniques and QC software Ensure Operators follow the latest specifications Complete all necessary checks and approvals, including checklists Identify and clearly mark errors so they can be corrected easily Monitor performance and record relevant data for reports Highlight quality concerns to management promptly Follow the company's Quality & Environmental Policy and Standard Operating Procedures Promote a culture of quality and continuous improvement Creative & Design Support Building design presentation decks Supporting with renders General creative/design team assistance Supporting with QC across creative output Assisting with range reviews Skills & Qualities Excellent attention to detail and accuracy Strong organisational skills Good communication and teamwork Ability to follow processes and procedures carefully Proactive in identifying and resolving issues Interest in design, branding or creative work (desirable) Graphic design or creative background (desirable but not essential)This is a fantastic opportunity to join a collaborative team where you can develop your skills across both quality control and creative support, with plenty of variety in your day-to-day work Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

SENIOR ACCOUNT MANAGER (MARKETING) • £40-45K • LEICESTERSHIRE.

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