Retail Manager
hace 2 meses
£29000–£31000 anual
Jornada completa
Brotton
Job Summary:
To oversee and manage the daily operations of the retail store, ensuring smooth functioning, high customer satisfaction, effective team performance, and achievement of sales targets. The manager also contributes to the strategic growth of the business through planning, performance analysis, and staff development.
Key Responsibilities: 1. Operations Management
Oversee all daily store operations to ensure efficiency and productivity.
Maintain cleanliness, organization, and safety standards throughout the store.
Manage inventory levels, stock replenishment, and liaise with suppliers.
Ensure compliance with health, safety, and company policies. 2. Sales and Financial Performance
Monitor daily, weekly, and monthly sales performance and report results.
Set sales targets and develop strategies to meet or exceed them.
Analyze sales trends and customer preferences to make data-driven decisions.
Handle cash register operations, manage petty cash, and ensure accurate financial reporting. 3. Staff Management and Training
Recruit, train, and supervise store staff (even if limited to one or two employees).
Create work schedules and assign tasks.
Provide ongoing coaching and performance evaluations.
Promote a positive and productive work environment. 4. Customer Service
Ensure high levels of customer satisfaction through excellent service.
Handle customer inquiries, complaints, and returns in a professional manner.
Train staff on best customer service practices and complaint handling. 5. Merchandising and Visual Presentation
Ensure products are properly displayed and shelves are well-stocked.
Implement store promotions and visual merchandising plans as directed.
Monitor competitor activity and adapt store displays or product offerings when needed.
Marketing and Community Engagement
Assist with local marketing efforts such as social media, in-store promotions, and events.
Build relationships with local businesses and customers to promote the brand.
Reporting and Compliance
Prepare and submit regular reports on sales, inventory, and staff performance.
Ensure compliance with all retail laws, licensing requirements, and business regulations.
Manage documentation and store records accurately.
Qualifications and Skills:
Strong leadership, organizational, and communication skills.
Customer-oriented with excellent problem-solving ability.
Proficient in POS systems and basic office software (e.g., MS Office).
Ability to work flexible hours, including weekends and holidays.
