Head of Operations
17 days ago
Leeds
The role We’re looking for an experienced Head of Operations to play a pivotal role in how the business runs, performs and grows. With a busy studio and a team of production specialists, things move quickly. This role ensures everything stays organised, efficient and high-performing. Working closely with the leadership team, you’ll support our production departments, oversee workflow and resourcing, and line-manage our Scheduling Assistant. You’ll focus on improving operational efficiency, elevating output quality, and providing clear reporting and insight to support decision-making at board level. If you enjoy bringing clarity to busy environments and helping people do their best work, you’ll fit right in. What you’ll be responsible for • Overseeing day-to-day studio and production operations, • Owning studio workflows, resource planning and scheduling, • Leading operational problem-solving and removing blockers early, • Coaching, supporting and line-managing our Studio Assistant, • Owning documented processes, tooling and internal communication, • Working closely with finance on forecasting, budgets and commercial oversight, • Producing clear operational reporting for leadership and the board, • Supporting leadership with structure, planning and operational decision-making, • Helping maintain a positive, supportive and accountable studio culture About you • Proven operations experience in a creative, digital or production-led environment, • Comfortable managing people and supporting team development, • Strong understanding of workflow management, resourcing and delivery cycles, • Confident working with numbers, including forecasting, capacity and utilisation, • A clear communicator who brings calm and clarity under pressure, • Enjoys solving problems, improving systems and creating order, • Highly organised, detail-driven and confident making decisions Nice to have • Experience with Jira or similar workflow or project management tools, • Experience with Float or similar resource planning tools, • Xero or basic financial operations experience, • Notion or similar documentation and knowledge management tools What success looks like • The studio runs smoothly and consistently, • Teams have clarity and fewer last-minute scrambles, • Processes improve steadily and meaningfully, • The Studio Assistant feels supported and confident, • Leadership has clear visibility of operations and key metrics