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We are recruiting International Customer Service Coordinators to joint our Medical Assistance Team based in Esher, Surrey, UK. The job title for this role will be Coordinator - Assistance. In this role, no two days will be the same; whether you are dealing with a road traffic accident in Uganda, a case of food poisoning in Auckland or a heart attack in Beijing, you will be dealing with people in need, impacting their lives. Healix International provides medical and travel assistance 24/7 365 with our UK team providing service from 7am and 10pm, Monday to Sunday and our New Zealand providing the service overnight. Once fully trained there is an opportunity for hybrid working and we are open to accommodating flexible shift patterns. What we are looking for: Excellent written and verbal communication skills Someone who is passionate about providing good customer service, someone who is adaptable and has an empathetic attitude A resourceful problem solver who can work under pressure Good geographical knowledge Additional languages are an advantage, and we are keen to find candidates with French, Italian or Spanish as their first or second language. However, this is not essential for the role. Knowledge and experience of working within the travel insurance arena is an advantage Ability to build relationships quickly, responding respectfully and positively to members’ needsIf you are a curious person who doesn’t shy away from taking ownership and making decisions, who can remain calm under pressure and manages their time effectively, then we would love to hear from you. About The Role What you'll be doing: As a Coordinator - Assistance, your will be providing excellent customer service as part of a fast-paced and diverse team. You will be providing support and advice to our customers who require assistance for medical situations that may arise anywhere in the world. We ensure members receive the medically necessary care, guiding them through the appropriate processes and, in liaison with a range of professionals put care plans in place which may include; arranging treatment locally, facilitating air ambulances or commercial flights with qualified medical escorts as necessary. Required Criteria Excellent written and verbal communication skills Team work Good geographical knowledge Early, middle and late shifts, Monday to Sunday, including Bank Holidays English language, both verbal and written, to a native standard Ability to commute to the Esher office Desired Criteria Additional foreign languages Experience of working within the travel insurance business Skills Needed About The Company We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home. We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution. We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs. More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people. Company Culture Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. Company Benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities Salary £27,000.00 per year

If you are looking for a role where no two days are the same and where making a difference is an everyday occurrence, then please read on.. We are recruiting an candidates with great Customer Service skills. The job title will be Assistance Coordinator, and you will join our Healix Government (HMG) Contract team, based in Esher. Healix has been providing healthcare and risk management solutions to clients around the world since 1992, offering bespoke services to clients who want control over their health, travel and risk provision. As a result we have an impressive list of clients – ranging from governments, broadcasters, NGOs to international corporations, major insurers and more. We offer a welcoming, friendly and supportive working environment. At Healix, we truly believe that ‘our people’ are at the heart of our success; employees are treated with dignity and respect and are always encouraged to reach their full potential. In this role, the main purpose is to: Provide a proactive and timely, remote medical assistance service to UK government employees and dependants based overseas, with a strong focus on customer service. Anticipate and seek to resolve problems before they occur. Offer solutions and resolutions which work for the members, the clients and Healix.We welcome applications from individuals of all backgrounds and characteristics. If you require any support in accessing this opportunity, please do get in touch to discuss the further. Hours: 4 days per week giving a week total of 36 hours full-time shift basis including weekends and in line with business requirements. The shift times vary between 8am and 10pm, with a 30 min lunch break. About The Role KEY ACTIVITIES AND RESPONSIBILITIES • Handle all calls with empathy and customer focus. Identify what the Member needs through effective questioning and listening. Accurately document phone calls., • Ensure written communication is accurate, concise and relevant and that actions and notes in the Case Management System are easy to follow and show a clear plan. ., • Formulate a plan of care with the support of the medical team and provide appropriate guarantee of payments on behalf of HMG staff and their dependants., • Monitor on-going cases taking account the medical team’s case direction to ensure that appropriate support is provided, while taking into account local facilities available, patient requirements and cost of care. The ideal candidate will have good case management skills, showing understanding of medical matters involved, and applying knowledge of HMG policies to case manage effectively. REQUIRED SKILLS AND EXPERIENCE We are looking for a candidate who has: • Previous experience working in a telephone based or face to face customer service role (desired)., • The ability to be responsive and empathetic to the needs of others and offer effective solutions., • The ability to communicate professionally, employing excellent listening skills., • Excellent written and verbal skills and empathetic listening skills and is able to speak and write English to a native level., • The ability to appreciate the differing requirements of members, the welfare team, and clients to effectively case manage., • Ability to liaise effectively with all members of the wider team and clients to proactively move cases forward. Foreign language skills are not required but are an advantage. Required Criteria Early, middle and late shift pattern, Monday to Sunday, including Bank Holidays Ability to commute to the Esher office English communication skills, both verbal and written, to native standard Problem solving, managing priorities and ability to cope working under pressure Desired Criteria Foreign, European languages Previous experience in customer services, ideally in travel industry or in medical assistance Skills Needed About The Company We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home. We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution. We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs. More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people. Company Culture Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. Company Benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities Salary £27,000.00 per year

About Healix International At Healix, we put people first. Every day, we support clients around the world with high‑quality, dependable solutions that improve care, reduce risk and deliver value. Our culture is built on independent thinking, trust and accountability—and we’re looking for people who share these values. The Role We are seeking a Cost Optimisation & Supplier Negotiations Lead to lead and develop cost-saving strategies across the Global Network Department. In this role, you will be responsible for identifying high-cost activity, driving negotiations with providers, and delivering measurable savings for the business. You will work collaboratively with internal teams, external partners and senior leadership to ensure cost containment remains a central, strategic function within Healix. The job title for this role will be Cost Containment Lead This role will also play a key part in shaping policy, enhancing data-driven decision making, and supporting the wider integration of cost containment across the organisation. What We Are Looking For We are ideally seeking someone with a Bachelor’s degree in a business-related field and around one year’s experience in a business environment. However, we welcome applicants with equivalent experience who can demonstrate strong commercial acumen and the ability to deliver meaningful cost-saving outcomes. You will thrive in this role if you bring: Proven experience in international assistance and cost negotiations. Strong commercial judgement and sector knowledge, ideally within travel or healthcare. Proficiency with Microsoft Office and case management systems. Excellent communication and negotiation skills, with the ability to influence stakeholders at all levels. Experience leading initiatives, managing cross-functional teams or coordinating external agents. The ability to work strategically while maintaining high attention to detail. Our Values At Healix, our values guide how we work: Put people first – prioritise wellbeing and care in every decision. Think independently – use sound judgement, expertise and integrity. Earn trust – be respectful, transparent and reliable in everything you do. Core Competencies You will demonstrate: Accountability Collaboration Communication Problem Solving ResilienceAbout The Role Key Responsibilities As Cost Containment Lead, you will: Identify and monitor high-cost activity, applying real-time tools and methods to track changes in cost estimates. Prioritise cases and invoices for negotiation based on value, urgency and potential savings. Negotiate cost reductions with providers globally on a case-by-case or invoice-by-invoice basis. Ensure all cases exceeding cost thresholds are reviewed for savings opportunities. Work closely with finance teams to negotiate accelerated payment terms when necessary. Maintain accurate documentation of negotiations, savings, and related correspondence. Partner with invoice processing teams to validate high-cost invoices and identify negotiation opportunities. Escalate concerns and propose solutions to the Director of Global Networks. Calculate shares of savings and support timely client billing processes. Attend client and provider meetings, both virtually and in person. Enhance and develop provider databases in line with cost containment goals. Support strategic initiatives using insights from Regional Network Specialists, sales and legal teams. Lead development of policies and strategy documents to embed cost containment as a key business function. Review agent capabilities and recommend outsourcing or in‑house transitions as needed. Oversee agent performance through audits and evaluations. Identify new revenue opportunities through expanded cost containment services. Drive initiatives that integrate cost containment into broader business processes. Collaborate with Business Insights teams to analyse expenditure trends and communicate findings to senior stakeholders. Build and maintain strong relationships with providers, clients and internal teams. Maintain strong commercial and operational awareness to ensure high-quality, consistent outputs.Required Criteria Competency with Microsoft Office applications Prior experience: proven experience in international assistance and cost negotiations. Communication skills: the ability to effectively negotiate with and influence stakeholders; the ability to clearly present complex data to diverse audiences across various levels of seniority within a matrix structure. Desired Criteria Previous experience of working within the international travel insurance environment Knowledge of contracting is an advantage, particularly in a healthcare or travel setting Skills Needed About The Company We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home. We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution. We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs. More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people. Company Culture Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. Company Benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities Salary Not disclosed

At Healix International, we protect what matters most. Our work is grounded in care, independent thinking, and earning the trust of our clients and colleagues every day. We are now looking for a People Partner to join our People Team — a strategic, influential, and hands‑on HR generalist who will help shape the future of our organisation as we continue to grow globally. If you’re passionate about delivering meaningful people solutions, influencing senior leaders, and driving cultural and organisational development, this is an exciting opportunity to make a genuine impact. About the Role As a People Partner, you will act as a trusted advisor to people leaders across the organisation, helping drive strategic initiatives that enable performance, enhance employee engagement, and strengthen our culture. This is a broad and impactful role combining operational HR expertise with strategic thinking, commercial insight, and a passion for improving the employee experience. You’ll work closely with senior leadership to solve complex workforce challenges, support organisational change, and deliver the People Strategy across a diverse global environment. What You’ll Bring Experience as an HR Business Partner or equivalent strategic HR role. Strong background in employee relations, performance and absence management. In‑depth knowledge of UK employment law; experience working within global employment environments. Understanding of visa and immigration processes. Ability to influence senior stakeholders with strong commercial and strategic insight. Experience delivering organisational change and managing transformation initiatives. Analytical mindset with experience in HR reporting and data‑driven decision‑making. Strong interpersonal and communication skills, with the ability to build trust and collaborate with diverse teams. Ability to manage a varied workload and deliver to timeframes. CIPD Level 5 or above (or equivalent) is highly desirable. Our Values At Healix, our values guide how we interact, collaborate and make decisions: Put people first – prioritising care and wellbeing in every decision. Think independently – using expertise, insight and integrity to guide our choices. Earn trust – through respect, transparency and reliability.These values are essential to how we deliver excellence for our clients — and for one another. If you want to play a central role in shaping an organisation that’s grounded in purpose and known for exceptional care, we’d love to hear from you. Apply today and help us build a people‑first future at Healix International. About The Role What You’ll Do Be a Trusted Advisor Provide guidance to people leaders on HR policies, employee relations and effective team performance. Coach managers to build strong, engaged and high‑performing teams. Champion a culture of continuous improvement and positive leadership. Lead on Employee Relations Manage complex ER cases including performance, disciplinary, capability, grievances and absence. Conduct thorough investigations and ensure fair, consistent and compliant processes. Support conflict resolution and mediation to maintain a healthy working environment. Drive Organisational Change Lead and support restructures, TUPE transfers, process change and transformation initiatives. Support communication, engagement and integration during periods of change. Guide leaders through effective change management strategies. Support Wellbeing, Engagement & Inclusion Lead and implement initiatives that support wellbeing and positive work culture. Act as a key point of contact for employees seeking wellbeing support. Measure effectiveness of initiatives and recommend improvements. Develop People Policies in a Global Environment Contribute to the creation and review of People policies ensuring compliance, clarity and best practice. Collaborate with Group HR on new policies aligned to evolving global employment legislation. Ensure policies are clearly communicated and embedded across the business. Ensure Legal Compliance & Mitigate Risk Advise leaders on employment legislation and potential risks. Conduct HR process audits and recommend areas for improvement. Provide risk assessments on ER matters and legal considerations. Support Recruitment & Talent Acquisition Partner with the Recruitment Business Partner on end‑to‑end hiring activities. Coach hiring managers on recruitment best practice where required. Develop People Leadership Capability Work with L&D teams to design and deliver training on HR processes, compliance and leadership. Evaluate and continuously improve training effectiveness. Oversee Visa & Immigration Matters Lead visa and immigration processes, ensuring compliance and timely applications. Work with external legal advisors to support complex cases and international moves. Deliver People Reporting & Insights Produce meaningful people metrics and reports, including turnover, absence and engagement data. Use data to identify trends, risks and opportunities, providing actionable recommendations. Support HR Administration Excellence Ensure people changes (promotions, transfers, salary adjustments) are processed accurately. Uphold compliance and confidentiality in all HR administration.Required Criteria Proven experience in a HRBP or equivalent strategic HR role, with a strong focus on delivery of operational HR activity, employee relations, performance management and absence management. Strong commercial acumen and ability to influence at a senior level. Deep knowledge of UK employment law and HR best practices, with experience in managing complex ER cases and ensuring compliance Ability to manage and prioritise workload efficiently. Desired Criteria CIPD Level 5 or above (or equivalent) is highly desirable. Skills Needed About The Company We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home. We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution. We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs. More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people. Company Culture Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. Company Benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities Salary Not disclosed

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