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Remote Nordic Language Speaking Customer Service Representative (Maternity Cover) Location: Working from Home, Laptop will be provided. Department: Customer Service – Vision Contract Options: 12 Month Agency Assignment Hours: Full-time, 37 hours per week, Monday to Friday. You may be required to work some UK bank holidays and take Nordic bank holidays instead, in line with business requirements. Pay Rate: £12.87 per hour Reports to: Customer Service Team Leader Job Description Manpower is proud to be partnering with Johnson & Johnson Vision, to recruit a Customer Service Representative to support the Nordic market within the Customer Service team. This is an exciting opportunity to join a high-performing, customer-focused environment, supporting customers across multiple Nordic regions. You will act as a key point of contact, managing orders, enquiries, and customer interactions while delivering exceptional service in line with departmental service level agreements. The successful candidate will play a critical role in ensuring a seamless customer experience, taking full ownership of queries and driving first-contact resolution wherever possible. Important: This role is 100% remote. You must have a reliable internet connection and be able to communicate effectively with team members throughout working hours. You should be comfortable working independently, while maintaining a high level of accountability and ownership for your work. Key Responsibilities • Process customer orders, enquiries, and complaints via telephone and email., • Manage inbound and outbound customer communications effectively., • Maintain SLA performance and contribute to EMEA KPI targets., • Log and manage customer interactions accurately using CRM systems., • Manage manual processes for failed EDI and eCommerce orders., • Support automation initiatives and process improvements across systems., • Handle credit and debit note processing and account amendments., • Manage returns and recall processes in line with procedures., • Build strong relationships with customers and internal stakeholders., • Support commercial, sales, and marketing teams with customer insights and service delivery., • Contribute to continuous improvement and business initiatives. About You You’ll be a proactive and customer-focused individual with strong communication skills and the ability to thrive in a fast-paced, high-volume environment. You’ll take ownership of your work and demonstrate a strong commitment to delivering excellent customer service. Essential Skills & Experience: • Experience in a customer service role (telephone-based preferred)., • Fluent in English, Swedish and Finnish/or Finnish only as preferred language but other Nordic languages could be of interest as well., • Strong communication skills, both written and verbal., • Customer-first mindset with a proactive approach to problem solving., • Ability to work under pressure in a fast-paced environment., • Strong organisational, numerical, and administrative skills., • Good IT skills and experience with data entry and CRM systems., • Knowledge of SAP systems., • Proficiency in Microsoft Office., • Additional EMEA language skills., • Experience or knowledge of the Eye Care Profession (ECP). Why Join Us? At Johnson & Johnson Vision, you’ll be part of a global organisation committed to improving lives through innovation in eye health. You’ll join a diverse and inclusive team where your contribution truly matters, with opportunities to grow your career and make a meaningful impact. Guided by Our Credo values, Johnson & Johnson fosters an environment where you can bring your whole self to work and thrive both professionally and personally. Please note as part of screening, you will be required to undertake a written and vocal language assessment Interested? If you’re ready to work in a fully remote role, and have the required language skills and experience, we’d love to hear from you. Please note: • This role does not offer visa sponsorship. Applicants must have an existing right to work in the UK.

Our Business Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service. This is an exciting time to join Selwood as we drive our business forward and build on a foundation of over 70 year’s success within our industry. We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain, and motivate them. About The Role We’re looking for an experienced Installation Supervisor to take charge of pump and pipework installations at client sites. As the senior member of a two-person team, you'll not only lead but also work side-by-side with our Installation Operative to ensure every project is delivered safely and to the highest quality. Whilst on site you will need to ensure RAMS are briefed and adhered to by your team and check that the quality of equipment is fit for purpose before an installation begins. Health & Safety is our first priority for this position and needs to be adhered to at all times. You will be working on construction sites with potential risks in and around your work area. Not only will you need to manage your own safety but also be aware of the safety of others around you. You need to have the holistic view and confidence to stop any unsafe acts during any activity if it is not safe to carry on. Flexibility for this role is a must as you will be involved in a call out rota and be expected to commit to supporting your team by working overtime outside of your normal 40 hour working week. This will give you the opportunity to earn fantastic increased overtime rates. Main Responsibilities: * Promote and exercise the company’s mission statement and core values to deliver the required uniformed approach for our business strategy across the UK network. * You will be required to supervise all aspects of the solution/sales project from conception to completion in conjunction with the solutions/sales team. * You will be liaising with the Installation Manager, delivering up to date information on the installation progress and any potential problems and foreseeable issues. * You will be carrying out on-site RAMS processes, ensuring all on-site risks have been identified and stringent control measure have been put into place, with the methodology of the installation communicated to all site staff and customers at every stage. * Whilst on site you will be installing pipework alongside and supervising the day-to-day workload of the Installation Operatives and sub-contractors on site. * You will assist our drivers with loading and unloading of our vehicles. As this is a physically demanding role a good level of fitness is required to be able to carry out your day-to-day tasks and deliver our internal and customers’ expectations regarding on-site safety. Qualifications & Experience: Essential: * Must be confident working at height, in confined spaces, and around sewage/wastewater * Must have the aptitude to work on client sites, including construction, wastewater, and clean water. * Willing to be hands on to ensure jobs are completed on time to the best quality. * You will need to be flexible with working hours and be available to be part of our ‘on call’ 1 in 4 rota, and on occasions work away from home. * NVQ Level 3 (or equivalent) in Site Supervision. * SSSTS- Site Supervisor Safety Training Scheme.. * Full UK driving license( with no more than 6 point) Preferred: * IOSH Managing Safety. * Forklift licence. * CSCS card holder. * National Water Hygiene Card. This role is subject to a safety critical medical. What we can offer you We understand balancing work and life commitments isn’t always easy, that’s why we’ve designed our benefits package to support you in all areas of life. * Competitive salary * Use of a Company Van for work purposes only * Enhanced overtime pay ( for additional hours and calls out) * Medicash Scheme – medical expenses scheme (access to 24hour online GP services, discounted gym memberships) * Pension scheme with contribution based on total earnings not just salary * 25 days holiday + 8 Bank Holidays * Increasing annual leave entitlement with long service * 3x your annual salary life insurance (DIS) * Support for development and training * Employee assistance programme (EAP) & access to Mental Health first aiders * Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more) * Employee referral scheme This role is not open to Agencies - Please no calls or emails - Thank you. EDI Statement Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. As part of your recruitment journey, we are happy to support requests for reasonable adjustments

Our Business Selwood is the UK’s leading pump rental solutions company and part of the Workdry International Group, delivering reliable, tailored pumping solutions to the Water, Environmental and Construction sectors for over 70 years. Our success is built on the strength of our people. Across our nationwide network of branches, we work together with honesty, respect and teamwork—sharing ideas, supporting one another and always striving to improve. Safety is at the heart of everything we do, ensuring our people and the communities we work in get home safe every day, while our work helps protect vital resources for future generations. It’s an exciting time to join Selwood as we continue to grow. We’re committed to investing in our people—developing the skills, knowledge and career opportunities that help our teams succeed and build long-term careers with us. About the Role We are looking for a LGV Driver to join our team in Bracknell. You will need to have your Class 2 licence and your HIAB/ALMI qualification. This role has ever changing priorities so the need to be adaptable and flexible is essential to being successful in this role. To enable you to complete all tasks, you will need a good level of fitness, so you are able to safely load and unload your vehicle, this is a requirement at both customer sites and Selwood branches. To carry out this role effectively good communication skills are essential, as you will need to communicate with the hire desk, other colleagues, and our customers to ensure the task at hand is completed to a high standard. As part of the role, you will be involved in a call out rota. Base salary of £42,048, with potential earning up to £51,456. Potential earnings include additional pay such as overtime, call-out payments and other applicable allowances and are to the best of our knowledge based on real world conditions. However, this may vary for individuals depending on the local availability of overtime and personal commitment to working additional hours. Our managers would be happy to explain how overtime and call-outs work during the interview process and address any questions you may have. If you are self-motivated, with a strong work ethic to get the job right first time, ensuring health and safety standards are adhered in everything you do, this is the job for you. Key Responsibilities * To have a full understanding of and be fully compliant with the digital Tachograph operation and drivers’ hours’ legislation. * Maintain an understanding of, and full compliance with the Working Time Directive for mobile workers. Observing all statutory break periods defined under the WTD for mobile workers, setting the tachograph to record all breaks. Driver’s hours rules must also be observed and take priority over WTD rules. * Ensure all loading and unloading activity is carried out in a safe and efficient manner. All loads are to be positioned and secured safely and correctly to avoid overloading any of the axles and to avoid any possibility of the load moving during transit. This could include manual handling of hoses. * Be aware of the dates for the scheduled 6-weekly safety inspection timetable and liaise with the Manager, and garage to help organise booking the vehicle in to have these inspections carried out. * Carry out daily maintenance and defect checks of the vehicle in accordance with the Daily Vehicle Defect Check Report and report any defects promptly to the Manager. Continually monitor the vehicle throughout the day for any signs of defects developing, e.g any warning lights illuminating on the dash etc. Qualifications & Experience * Full LGV driving licence (no more than 6 points) * HIAB/ALMI certificate is required for this role * Demonstratable experience in similar industry * Over 21 years of age (for insurance purposes)Carry out work in compliance with Department of Transport Regulations and The Highway Code, having regard for personal safety, the safety of the workforce and the general public. What We Can Do For You We understand balancing work and life commitments isn’t always easy, that’s why we’ve designed our benefits package to support you in all areas of life. * Competitive salary * Eligible for overtime pay (for additional hours and call outs) * 25 days holiday (plus length of service increases) + 8 Bank Holidays * Holiday buying (up to an additional week) * Medical cash plan for yourself – reimburse health costs e.g. dentist or optician, access to 24hour online GP services, discounted gym memberships * Pension scheme with contribution based on total earnings not just salary * Life assurance protection at 3 x salary * Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more) * Employee Assistance Programme (EAP) & access to Mental Health First Aiders * Employee referral scheme (up to £1,000 per referral) * Support for development and training This role is not open to Agencies - Please no calls or emails - Thank you. EDI Statement Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. As part of your recruitment journey, we are happy to support requests for reasonable adjustments

Our Business Selwood is the UK’s leading pump rental solutions company and part of the Workdry International Group, delivering reliable, tailored pumping solutions to the Water, Environmental and Construction sectors for over 70 years. Our success is built on the strength of our people. Across our nationwide network of branches, we work together with honesty, respect and teamwork—sharing ideas, supporting one another and always striving to improve. Safety is at the heart of everything we do, ensuring our people and the communities we work in get home safe every day, while our work helps protect vital resources for future generations. It’s an exciting time to join Selwood as we continue to grow. We’re committed to investing in our people—developing the skills, knowledge and career opportunities that help our teams succeed and build long-term careers with us. About the Role We are growing our electrical division to meet the ever-increasing needs of our expanding business. To help us achieve this we are looking for a Mobile Electrician to join our team based out of Bracknell. For the first 6 months, you will be based at either the Bedford, Dartford or Bracknell depots for training and development as well as working with our team on sites. Within this role you will be responsible for installing, maintaining, servicing and repairing electrical and mechanical equipment between branches and customer sites across the south region in a safe, professional and efficient manner. The ideal candidate will have practical electrical engineering skills and experience. Working hours are Monday to Friday 40 hours per week as well as being part of an on-call rota, but this can be variable dependant on the needs of the business. It is essential that applicants hold an ECS Gold Card or have the relevant qualifications or experience in Electrical Installations to obtain an ECS Gold card. Tasks and responsibilities for this role include: * You will carry out electrical installation work efficiently in accordance with the current I.E.E.Regulations for Electrical Installations and the Construction Industry Safety Regulations. * Be able to maintain, install, service and repair electrical/mechanical pump sets within the hire fleet and any customer units as required to the required legislative standards. * You will be required to produce reports and estimates to repair set units and advise on safety issues as necessary. * Keep a good standard of housekeeping ensuring work areas and vehicles are kept in good order and clean. * Ensure all necessary Risk Assessment/Method Statements are adhered to. * To communicate regularly and effectively with your manager and all internal and external customers and stakeholders regarding business and customer expectations on timelines, quality and overall service levels * Be self-driven, with the ability to work independently to manage own workloads and call outs. * Ability to attend call outs for the branch as part of a call out rota which is 1 in 6 weeks. Qualifications: * Essential to be a JIB Qualified Electrician and to be able to meet the requirements to obtain an ECS Gold card - 18th edition. * Full UK Driving Licence (as company van is provided) What we can offer you We understand balancing work and life commitments isn’t always easy, that’s why we’ve designed our benefits package to support you in all areas of life. * Competitive salary * Company van (for work use) * Enhanced overtime pay (for additional hours and call outs) * Medicash Scheme – medical expenses scheme (access to 24hour online GP services, discounted gym memberships) * Pension scheme with contribution based on total earnings not just salary * 25 days holiday + 8 Bank Holidays * Increasing annual leave entitlement with long service * 3x your annual salary life insurance (DIS) * Support for development and training * Employee assistance programme (EAP) & access to Mental Health first aiders * Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more) * Employee referral scheme This role is not open to Agencies - Please no calls or emails - Thank you. EDI Statement Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. As part of your recruitment journey, we are happy to support requests for reasonable adjustments

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