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Customer Success & Application Support Specialist Location: Epsom (office-based) Salary: Up to £45,000, depending on experience Job Type: Full-time, Permanent About Our Client Our client is an established software company based in Epsom, known for developing and supporting a leading communication platform used by public sector and commercial organisations across the UK. They're a close-knit, collaborative business where customer experience and product quality genuinely go hand in hand — and they're now looking for an experienced Customer Success & Application Support Specialist to become a key platform expert within their Customer Operations team. The Role This is a senior, customer-facing specialist role — not a people management position. You'll act as the go-to expert on the platform, supporting customers and internal colleagues alike, investigating and resolving complex issues, managing escalations, and helping shape ongoing improvements to both the customer experience and the product itself. You'll work closely with Customer Success, Account Management, Product, Technical, Development and Support teams to ensure customer issues are understood, progressed and resolved effectively. Key Responsibilities • Act as a customer-facing expert on the company's software platform, • Support and oversee complex customer conversations, ensuring responses are clear, accurate and professional, • Investigate platform issues, identify likely causes, and recommend practical solutions or workarounds, • Escalate bugs, technical issues and complex cases to the appropriate internal team with clear supporting information, • Track escalated issues and help ensure updates are provided in line with agreed SLAs, • Review customer feedback and identify where it relates to training, support, bugs, product limitations or enhancement opportunities, • Propose improvements based on recurring customer issues and feedback, • Support customer admins with more complex platform, account, user and deliverability queries, • Help maintain and improve internal support processes, knowledge articles and guidance materials, • Share platform knowledge across Customer Success, Account Management and Support teamsWhat We're Looking For, • Strong experience in customer success, application support, SaaS support or technical customer support, • A proven track record supporting customers using a complex software platform, • Excellent written and verbal communication skills, with the ability to explain technical issues clearly, • Strong analytical and problem-solving skills, with good judgement on whether an issue is a support query, bug, enhancement request or training need, • Experience managing customer expectations and handling escalated or sensitive issues, • Strong attention to detail and the ability to document issues clearly, • Confidence working across customer-facing, technical and product teams Desirable: • Experience with SaaS platforms, email marketing platforms, CRM systems, Intercom (or similar support tools), or email deliverabilityPersonal Qualities, • Customer-focused and solutions-driven, • Calm, professional and confident when handling complex queries, • Proactive and comfortable taking ownership, • Analytical, organised and detail-oriented, • Collaborative, with the ability to influence without formal authorityWorking Pattern, • Office-based, Epsom, • Monday to Friday, 9:00am – 6:00pm, with a one-hour unpaid lunch break Why Apply? This is a great opportunity to become a genuine platform expert within an established, product-led company — working closely with customers and internal teams to shape both the customer experience and the future of the product. Interested? Apply today to find out more about this exciting opportunity.

Job Title: Territory Manager Location / Region: Croydon & surrounding areas (Ideal Postcode CR1) Industry: FMCG Convenience Contract Type: Permanent, Full-time Working Pattern: Monday-Friday (No Weekend Working) Salary / Rate: £29,000 per annum + 10% performance related bonus Other Benefits: Small Company Van + Fuel Card The Role at a Glance We’re recruiting a Territory Manager to manage and grow one of our convenience clients in Croydon and Surrounding areas. You’ll build strong relationships with store decision‑makers, negotiate additional displays, increase distribution and visibility, and drive sales for well‑known household brands .This role is ideal for someone with field sales or direct selling experience who enjoys autonomy, building relationships, and seeing the direct impact of your work in store. This role offers the chance to work with a range of different, market leading clients and get your foot in the door with our range of specialist agencies. Not only does this opportunity give you a wide range of experiences, but you’ll also have continuous support from colleagues, fantastic career growth opportunities and excellent perks About Us Zing is part of Avidity Group Ltd, the parent company of a group of sales and marketing agencies - Zing, McCurrach, Standout, Wave & Thumbprint. We put a little zing into sales. We build communities of tactical teams who support leading brands with new product launches, building distribution and availability, increasing sales in targeted locations and giving consumers the best possible shopping experience. Be yourself and grow, have your voice heard, and develop your career with flexible working policies and an abundance of opportunity with a sustainable, forward-thinking agency. What You’ll Be Doing As a Territory Manager, you’ll manage your own territory, working closely with the Regional Sales Manager and a friendly, supportive field team. Your key responsibilities include: • Managing a FMCG Convenience territory and planning visits around store manager availability to maximise opportunities, • Building and maintaining strong relationships with store managers and key decision makers, • Negotiating additional displays and promotional activity, • Driving distribution, availability and compliance across agreed product ranges, • Executing merchandising activity in line with brand guidelines, • Actively selling and promoting products to maximise sales and visibility, • Using sales data to track performance and identify growth opportunities What We’re Looking for We are ideally looking for a candidate who has the following skills and experience, but if you’re excited about this role but your experience doesn’t align perfectly, we still encourage you to apply - you might be just the right person for our team you’ll need: • Experience working in field sales or similar role, • Strong communication skills and confidence influencing stakeholders, • Stakeholder management experience, • Excellent time management and territory planning ability, • Be elf-motivated and results-driven, • A full UK Driving Licence (no more than 6 points and no previous Bans) Nice to Have: • Experience working in convenience sector, • Merchandising or POS execution experience, • Direct selling Skills What You’ll Get in Return – Benefits and Perks At Zing, we recognise that people are the key to our success. That’s why our benefits package is designed to offer continuous support, learning and development opportunities delivered by our in-house L&D team, support your wellbeing and work-life balance Our competitive benefits package includes: • Competitive salary and remuneration: annual pay reviews, performance bonuses and early pay access, • Transport: Company vehicle and fuel card, • Flexible working policies: SMART working options for all staff members and no weekend working, • Flexible annual leave entitlement: 23 days paid holiday + bank holidays (increasing with length of service) and the option to purchase 5 additional annual leave days, • Family friendly policies: enhanced sick pay, maternity/paternity leave, carers leave and parental leave, • Health and Wellbeing: Employee assistance programme, including 8 face-to-face counselling sessions, wellness taskforce, community of mental health first aiders and wellness workshops, • Learning and development: PDR objectives, mentorship, career development plans, access to internal vacancies across all our Group Agencies, • Additional perks: discounted private healthcare, retail discounts, daily lunch allowance and life insurance What happens next • First step is to apply via our iCIMS page in just a few minutes (click the apply button!)Your application will be reviewed by our recruitment team, • If your application is a good match, you’ll intially have a short initial call with a member of our Avidity Group Recruitment Team. If unsuccessful, you’ll only receive an email informing you at this stage, but don’t worry, we’ll keep your details on file in line with our data protection policy and you may be contacted about future roles!, • The next stage is a short interview with the hiring manager, • You’ll then be given quick feedback and next steps (if applicable) If you’re looking for more information on the role, contact our recruitment team on recruitment@weareavidity.com referencing the job title and ID number, and a member of our team will get back to you shortly. We have a fantastic track record of retaining colleagues and redeploying them into our other brand teams across Avidity Group. We are always looking for talented individuals to join our group of agencies. If this role isn’t the rig_, submit your CV for general consideration. Our Commitment to Diversity, Equality and Inclusion Feel empowered to be your best and authentic self in a safe and supportive working environment. Our colleagues come from a variety of backgrounds, education, experience levels, age groups, religions and ethnicities. We’re committed to inclusive and blind recruitment practices, providing forward thinking policies e.g. transgender and Ramadan polices, and celebrating diversity through engagement sessions for key events e.g. Pride, International Women’s Day and Black history month. Discover What It’s Like to work with us A place where you can be yourself and grow. Our aim is simple - to create a workplace that allows you to be your authentic self, in an environment that supports your wellbeing and development. Build a career that works alongside your lifestyle, allowing you to achieve a healthy work life balance/ Learn more about our culture and what it’s like to be a_es and marketing team. Read more about our commitm_o our colleagues here.

Customer Success & Application Support Specialist Location: Epsom (office-based) Salary: Up to £45,000, depending on experience Job Type: Full-time, Permanent About Our Client Our client is an established software company based in Epsom, known for developing and supporting a leading communication platform used by public sector and commercial organisations across the UK. They're a close-knit, collaborative business where customer experience and product quality genuinely go hand in hand — and they're now looking for an experienced Customer Success & Application Support Specialist to become a key platform expert within their Customer Operations team. The Role This is a senior, customer-facing specialist role — not a people management position. You'll act as the go-to expert on the platform, supporting customers and internal colleagues alike, investigating and resolving complex issues, managing escalations, and helping shape ongoing improvements to both the customer experience and the product itself. You'll work closely with Customer Success, Account Management, Product, Technical, Development and Support teams to ensure customer issues are understood, progressed and resolved effectively. Key Responsibilities • Act as a customer-facing expert on the company's software platform, • Support and oversee complex customer conversations, ensuring responses are clear, accurate and professional, • Investigate platform issues, identify likely causes, and recommend practical solutions or workarounds, • Escalate bugs, technical issues and complex cases to the appropriate internal team with clear supporting information, • Track escalated issues and help ensure updates are provided in line with agreed SLAs, • Review customer feedback and identify where it relates to training, support, bugs, product limitations or enhancement opportunities, • Propose improvements based on recurring customer issues and feedback, • Support customer admins with more complex platform, account, user and deliverability queries, • Help maintain and improve internal support processes, knowledge articles and guidance materials, • Share platform knowledge across Customer Success, Account Management and Support teams What We're Looking For • Strong experience in customer success, application support, SaaS support or technical customer support, • A proven track record supporting customers using a complex software platform, • Excellent written and verbal communication skills, with the ability to explain technical issues clearly, • Strong analytical and problem-solving skills, with good judgement on whether an issue is a support query, bug, enhancement request or training need, • Experience managing customer expectations and handling escalated or sensitive issues, • Strong attention to detail and the ability to document issues clearly, • Confidence working across customer-facing, technical and product teams Desirable: • Experience with SaaS platforms, email marketing platforms, CRM systems, Intercom (or similar support tools), or email deliverability Personal Qualities • Customer-focused and solutions-driven, • Calm, professional and confident when handling complex queries, • Proactive and comfortable taking ownership, • Analytical, organised and detail-oriented, • Collaborative, with the ability to influence without formal authority Working Pattern • Office-based, Epsom, • Monday to Friday, 9:00am – 6:00pm, with a one-hour unpaid lunch break Why Apply? This is a great opportunity to become a genuine platform expert within an established, product-led company — working closely with customers and internal teams to shape both the customer experience and the future of the product. Interested? Apply today to find out more about this exciting opportunity