Telephony Engineer
2 days ago
Leicester
Telephony Engineer (OpenScape 4000) - £30,000 - Leicester (On-Site) - Consultancy Overview: A global consultancy business are searching for an experienced Telephony Engineer to join them on a public sector project in Leicester. Role & Responsibilities: • To provide BAU operational support across a wide range of customer telephony infrastructure, including health checks and reporting., • Managing Incidents, Problems, Requests and Changes in line with ITIL best practice and ensuring that SLAs are maintained., • Delivery of project-related tasks such as the installation of new telephone equipment., • Creation of telephone diagrams and documentation., • Actively manage, configure, upgrade and support the complex telephony environment including OpenScape 4000, MS Teams (voice), Netcall, Session Border Controllers, VoIP and Session Initiation Protocol (SIP) platforms., • Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.Technical Requirements:, • Ability to troubleshoot technical, multi-site and multi-discipline incidents and problems., • Proven experience on the Openscape 4000 Telephone System, • Understanding of analogue telephone wiring and concepts, • Proven experience of supporting alternative VoiP Solutions, • Proactively liaising with users in non-technical manner, • Experience working with Contact Centre Technologies, • Comprehensive understanding of Session Initiation Protocol (SIP) platforms, • Understanding of MS Teams (Voice), • Previous experience with working on Telephone Voicemail Services, • ITIL v4 Foundation