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Position Title: Events Delegate Executive Market Group: Northstar Travel Media Reports To: Hosted Buyer Operations Manager Works with: NTG UK Editorial & Sales teams, Marketing & Client Services Office Location: London / Home CONTEXT Northstar Travel Group (NTG) is a leading B2B information and marketing solutions company serving all segments of the travel & meetings industry including leisure/retail, corporate/business travel, business and sports meetings, incentives, and travel technology. The company’s portfolio includes media brands, digital media, face-to-face exhibitions conferences and forums, online subscription information services, business intelligence, SaaS e-commerce software, and content marketing solutions. PURPOSE OF ROLE You will be part of the UK hosted buyer team delivering the exhibition hosted buyer programmes. Day to day your primary purpose is to work with the Head of Hosted Buyer Operations to run the operational delivery of hosted buyer / delegate programmes across all events. KEY RESPONSIBILITIES Hosted programme coordination – customer service • Work closely with the Hosted Buyer Operations Manager to implement and ensure the smooth running of event hosted attendee programmes for all brands- The Meetings show, TEAMS, Business Travel News., • Regular communication with hosted buyers on the telephone and via e-mail., • Ownership and full management of the hosted buyer inboxes. Delegating issues and queries to the rest of the team and checking to ensure these have been followed up., • Manage the logistical requirements for hosted buyer travel. Provide the external travel providers with regular updates of travel required. Day-to-day liaison with external travel providers to answer any queries they may have regarding the travel to be booked. Speak to hosted buyers who query the travel that has been offered to them. Check that external providers are on track with bookings and highlight any errors back to the providers or concerns to line manager., • Manage the logistical requirements for the hosted buyer transfers. Provide regular updates of transfers required to be booked. Thorough checking of the returned bookings to ensure all booked correctly and most cost effectively. Providing hosted buyers with all their individual transfer arrangements including coach transfers., • Advanced knowledge of Excel and Word to be able to communicate with all the hosted buyers to send out details of all relevant arrangements, including hotel accommodation, transfers, appointments booked and to be booked etc., via mail merge., • Day-to-day management of a fixed-term contractor who will be assisting with the hosted buyer programme from April to June. Ensuring they are fully briefed on the programmes, answering all hosted buyer queries correctly and in a timely manner and supporting the team where necessary., • Ownership and management of hosted buyer’s diary systems as directed. Update all the information to ensure that it accurately reflects the programme for the year. Work with the diary provider to ensure that all information on exhibitors and the conference programme is pulled through correctly and liaise with internal teams to ensure this., • Daily management of the diary system to ensure that the hosted buyers can use it effectively and to fulfill their minimum appointment requirement. Telesales and Telemarketing • Create and run reports for the Telesales team to enable the team to chase appointments, providing stats and information that will assist them in completing this task. Data Management, acquisition, and retention • Receive and input information into the computerized databases., • Create and run reports for internal departments with hosted buyer information, appointment statistics and general stats., • Collating all cancellations and charges and working with Head of Hosted Buyer Operations to raise payment links and cancellation invoices to send to the hosted buyers. OTHER RESPONSIBILITIES • Working with the commercial, editorial, and marketing teams to ensure the successful delivery of events, • Determining and keeping an accurate record of the event spend. Assisting the Head of Hosted Buyer Operations with forecasting costs, • Taking responsibility for handling issues and troubleshooting any problems, both from the office and on-site, • Conducting pre-and post-event evaluations with team members, reporting on the outcomes, • Mentor and train temporary hosted buyer coordinator, • Assisting the events team on other events where required, i.e. Awards Dinner, one day conferences BEHAVIORS AND SKILLS • Experience in the operational delivery of hosted buyer/delegate programmes, • Experience/exposure in the operational delivery of events and/or exhibitions, • Fluent English communication, both verbal and written, • Attention to detail in all areas, • Computer Literacy – with advanced knowledge of Microsoft Office, • Ability to work under pressure for long periods of time, • Ability to manage multi-projects simultaneously, • Ability to work as part of a team, • Service awareness – Good telephone manner and customer service skills Please send your cover letter and your resume to . We offer a competitive compensation package, strong benefits and a dynamic and exciting culture.

Department: Retail Place of work: London Job Type: Full-time Job purpose: As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You ensure an exceptional Client experience, placing the Client first and fostering valuable relationships. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. You are a reliable team player, providing continuous support to both your colleagues and management, while performing all tasks and responsibilities tied to your department. Responsibilities: • Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth, • Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store, • Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality, • Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards, • Take initiative to maximize all cross-selling opportunities by using every product range available in the store, • Place the Client first by fostering a welcoming atmosphere, offering friendly and professional assistance, and addressing all their needs and requests, • Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities, • Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony", • Adopt and encourage the Omni Channel approach, • Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors, • Consistently work to stay current with information on product details, sales methods, Client Services, and Company guidelines and protocols, • Handle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary, • Collaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere, • Follow security procedures in the store to ensure safety of Client, staff and merchandise, • Assist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines, • Assist in the daily management of the store by keeping the understock and stock room tidy and orderly, • Adhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented Qualifications: • At least 2/3 years of experience in sales field; luxury retail and/or beauty preferred, • Proficiency in English, any other languages is a plus, • Ability to work in a fast-paced and dynamic environment, • Demonstrated skill in establishing enduring relationships with both Client and colleagues, • Excellent written and verbal communication skills, • High level of flexibility and ability to problem solve, • Demonstrated capability to achieve and exceed both individual and store performance targets, • Team player with interested in actively collaborating with colleagues, • Familiarity with selling ceremony and Client journey/discovery process could be a plus, • Strong customer service skills, • Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016.

Remote Nordic Language Speaking Customer Service Representative (Maternity Cover) Location: Working from Home, Laptop will be provided. Department: Customer Service – Vision Contract Options: 12 Month Agency Assignment Hours: Full-time, 37 hours per week, Monday to Friday. You may be required to work some UK bank holidays and take Nordic bank holidays instead, in line with business requirements. Pay Rate: £12.87 per hour Reports to: Customer Service Team Leader Job Description Manpower is proud to be partnering with Johnson & Johnson Vision, to recruit a Customer Service Representative to support the Nordic market within the Customer Service team. This is an exciting opportunity to join a high-performing, customer-focused environment, supporting customers across multiple Nordic regions. You will act as a key point of contact, managing orders, enquiries, and customer interactions while delivering exceptional service in line with departmental service level agreements. The successful candidate will play a critical role in ensuring a seamless customer experience, taking full ownership of queries and driving first-contact resolution wherever possible. Important: This role is 100% remote. You must have a reliable internet connection and be able to communicate effectively with team members throughout working hours. You should be comfortable working independently, while maintaining a high level of accountability and ownership for your work. Key Responsibilities • Process customer orders, enquiries, and complaints via telephone and email., • Manage inbound and outbound customer communications effectively., • Maintain SLA performance and contribute to EMEA KPI targets., • Log and manage customer interactions accurately using CRM systems., • Manage manual processes for failed EDI and eCommerce orders., • Support automation initiatives and process improvements across systems., • Handle credit and debit note processing and account amendments., • Manage returns and recall processes in line with procedures., • Build strong relationships with customers and internal stakeholders., • Support commercial, sales, and marketing teams with customer insights and service delivery., • Contribute to continuous improvement and business initiatives. About You You’ll be a proactive and customer-focused individual with strong communication skills and the ability to thrive in a fast-paced, high-volume environment. You’ll take ownership of your work and demonstrate a strong commitment to delivering excellent customer service. Essential Skills & Experience: • Experience in a customer service role (telephone-based preferred)., • Fluent in English, Swedish and Finnish/or Finnish only as preferred language but other Nordic languages could be of interest as well., • Strong communication skills, both written and verbal., • Customer-first mindset with a proactive approach to problem solving., • Ability to work under pressure in a fast-paced environment., • Strong organisational, numerical, and administrative skills., • Good IT skills and experience with data entry and CRM systems., • Knowledge of SAP systems., • Proficiency in Microsoft Office., • Additional EMEA language skills., • Experience or knowledge of the Eye Care Profession (ECP). Why Join Us? At Johnson & Johnson Vision, you’ll be part of a global organisation committed to improving lives through innovation in eye health. You’ll join a diverse and inclusive team where your contribution truly matters, with opportunities to grow your career and make a meaningful impact. Guided by Our Credo values, Johnson & Johnson fosters an environment where you can bring your whole self to work and thrive both professionally and personally. Please note as part of screening, you will be required to undertake a written and vocal language assessment Interested? If you’re ready to work in a fully remote role, and have the required language skills and experience, we’d love to hear from you. Please note: • This role does not offer visa sponsorship. Applicants must have an existing right to work in the UK.

Who We Are At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected. Our Global Reach JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world. Learn more about who we are and what we do: What We Offer Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us. About The Team You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment. Role Overview We are looking for an experienced operator to manage and optimize returns (reverse logistics) operations across our e-commerce platform. This role focuses on improving end-to-end returns processes, enhancing operational efficiency, and optimizing cost and recovery value in a cross-border environment. Key Responsibilities 1. Returns Process Design & Optimization • Manage and improve the end-to-end returns fulfillment process, including return initiation, pickup, transportation, inbound, inspection, and disposition, • Establish and standardize reverse logistics processes to improve efficiency and operational stability 2. Returns Operations Management • Oversee the full returns journey from customer to warehouse, ensuring smooth execution and a consistent customer experience, • Continuously improve key operational metrics such as pickup time, transportation lead time, and inbound processing time 3. Cost Control & Optimization • Analyze and break down return-related cost components (pickup, transportation, warehouse handling, write-offs, etc.), • Identify opportunities to optimize return routing and handling strategies (e.g., return-to-origin, local disposal, resale) to reduce overall costs 4. Returns Disposition Strategy • Define and implement return handling strategies based on product type and value (e.g., resale, refurbishment, liquidation, write-off), • Improve recovery value and inventory turnover through effective disposition decisions 5. Data Analysis & Continuous Improvement • Define and track key metrics for reverse logistics performance (e.g., return cycle time, processing time, cost per return, loss rate), • Identify operational issues through data analysis and drive resolution with relevant stakeholders 6. Cross-functional Collaboration • Work closely with customer service, logistics, warehousing, and category teams to execute returns strategies, • Support the development and refinement of return-related policies (e.g., return standards, cost responsibility rules) Qualifications 1. Basic Requirements • Bachelor’s degree or above, • 5+ years of experience in e-commerce or cross-border e-commerce, • Background in supply chain, logistics, or fulfillment operations, • English is the primary working language; Chinese is a plus; 2. Required Experience • Hands-on experience in returns or reverse logistics operations (not limited to customer service or after-sales support), • Strong understanding of the end-to-end returns process from customer to warehouse, • Proven track record of improving return cycle time or operational efficiency, with clear examples of actions and results 3. Core Competencies • Ability to map and optimize end-to-end returns processes (pickup → transportation → inbound → processing), • Strong problem-solving skills to identify bottlenecks and drive improvements, • Strong understanding of return cost structures and key drivers, • Ability to make data-driven decisions on return handling (e.g., recovery decisions, disposal methods, routing choices), • Ability to balance cost efficiency and customer experience, • Experience managing high-volume returns operations is preferred, • Ability to design standardized processes to improve efficiency and reduce manual dependency 4. Preferred Background • Experience in e-commerce platforms, • Familiarity with cross-border returns, local returns, or return consolidation models, • Experience in warehousing, inspection, refurbishment, or secondary sales 5. Nice to Have • Experience supporting reverse logistics setup in new markets, • Exposure to resale, refurbishment, or liquidation processes, • Experience working in cross-functional, fast-paced environments, • Experience bridging China and European markets, with strong cross-cultural communication skills and the ability to operate effectively in a global environment At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.

GOAT Interactive is the online division of the Editec Group. The objective of GOAT Interactive is to use the vast knowledge of Africa, combined with digital excellence, to ensure that all of our brands occupy the podium positions in the countries we operate in. With a growing presence across Africa, GOAT represents one of the largest groups of gaming brands on the continent. Job Summary: We are seeking a dynamic and versatile Training Specialist to join our team. In this role, you will not only provide exceptional customer service but also travel to local offices to deliver training programs to our teams. The ideal candidate is a strong communicator, a problem-solver, and a passionate educator who can adapt to different environments and audiences. Key Responsibilities Customer Service: • Resolve complex or escalated customer issues that first-line agents cannot address, • Provide expert-level support for account related problems., • Maintain accurate records of customer interactions and transactions., • Collaborate with internal teams to escalate complex customer issues., • Communicate with Local CS Teams via email, and messaging applications to provide detailed explanations and resolutions. Quality Assurance: • Ensure that all customer interactions meet company standards and policies., • Monitor and evaluate the quality of service provided by first-line agents. Training Delivery: • Travel to local and regional offices to deliver training sessions to customer service teams and other staff., • Develop and update training materials, including presentations, handouts, and guides, to ensure they are relevant and effective., • Conduct needs assessments to identify knowledge gaps and tailor training programs accordingly., • Facilitate engaging and interactive training sessions, both in-person and virtually, to enhance team performance and customer service skills., • Monitor and evaluate the effectiveness of training programs, gathering feedback and making improvements as needed. Additional Responsibilities: • Stay up-to-date with company products, services, and policies to provide accurate information to local teams and trainees., • Build strong relationships with local teams to foster collaboration and knowledge sharing., • Assist in the onboarding process for new customer service agents, ensuring they are well-prepared for their roles., • Represent the company professionally during travel and training engagements. Qualifications Experience: • Minimum of 2 years of experience in customer service or a related field., • Proven experience in delivering training or presentations to groups. Skills: • Excellent verbal and written communication skills, fluent in both Portuguese and English., • Strong interpersonal and relationship-building abilities., • Ability to travel frequently and work flexible hours as needed., • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software (Salesforce Service Cloud a bonus)., • Organizational and time-management skills to balance customer service and training responsibilities., • Problem-solving skills and the ability to think on your feet. Key Attributes: • Self-motivated and proactive., • Adaptable to changing environments and schedules., • Passionate about helping others learn and grow., • Patient, empathetic, and customer-focused. If you are a customer service professional with a passion for teaching and a willingness to travel, we encourage you to apply for this exciting opportunity to make a meaningful impact on our teams and customers! Frequent travel to local and regional offices is required (Africa) If you are a customer service professional with a passion for teaching and a willingness to travel, we encourage you to apply for this exciting opportunity to make a meaningful impact on our teams and customers! * Please note that we operate a hybrid working model of 3 days in the office and 2 days working from home! Please make sure this works for you before applying *

Assistant Clinic Manager Luxury Medical & Aesthetic Skin Clinic West London | Full-Time Up to £38,000 + Performance Bonus We are seeking a high-calibre Assistant Clinic Manager to join a state-of-the-art, award-winning medical and aesthetic skin clinic in the heart of West London. This is a pivotal leadership role within a doctor-led, CQC-regulated environment, reporting directly to the Head of Operations and Medical Director. The successful candidate will play a key role in driving operational excellence, ensuring regulatory compliance, and delivering an outstanding patient experience. The Role As Assistant Clinic Manager, you will support the smooth and efficient running of the clinic while overseeing day-to-day performance. You will lead a team of four direct reports, with opportunities for further team expansion. This is a hands-on position, ideal for a highly organised and proactive individual who thrives in a fast-paced, high-standard clinical environment. Working Pattern: • Full-time, • Monday to Friday, • 1–2 Saturdays per month (rota basis) Key Responsibilities • Oversee daily clinic operations to ensure seamless service delivery, • Lead, motivate, and manage a team of therapists and reception staff, • Support and maintain SOPs in line with CQC requirements, • Ensure full compliance within a CQC-regulated environment, • Drive clinic performance, sales, and KPI achievement, • Maintain exceptional patient journey standards and customer service excellence, • Collaborate with senior leadership to implement operational improvements, • Monitor reporting, data tracking, and performance metrics (advanced Excel skills required) About You We are looking for an ambitious, detail-oriented professional with strong leadership capabilities and a passion for aesthetics and clinical excellence. Essential Requirements: • Minimum 2 years’ experience in an Assistant Manager or similar management role, • Background in aesthetics, medical, dental, or a comparable regulated healthcare environment, • Experience working within a CQC-regulated clinic (or strong working knowledge of CQC standards), • Proven track record in operations and sales, with consistent KPI delivery, • Strong leadership and organisational skills, • Ability to work autonomously with a proactive mindset, • Excellent IT proficiency, particularly in Excel, • Fluent English, • Exceptional attention to detail Personal Attributes • Warm, professional, and people-focused, • Highly efficient and process-driven, • Commercially aware and sales-oriented, • Confident in leadership and decision-making, • Passionate about aesthetics, safety, and ethical practice, • NVQ Level 3 in Beauty Therapy (or equivalent such as ITEC/CIBTAC) What We Offer • Competitive base salary (up to £38,000 DOE), • Monthly performance-based sales bonus, • Ongoing professional training in leading aesthetic technologies, • Potential lateral progression into skincare brand opportunities, • Discounted treatments and products (including injectables), • Company pension, • Health & wellbeing programme, • Employee discounts, • Supportive, high-performance team culture Location Based in West London, with excellent transport links across the city. Easily commutable from: Balham, Clapham, Croydon, Ealing, Guildford, Kingston upon Thames, Richmond, St Albans, Stratford, Watford, and Wimbledon. References Compass Associates is acting as the recruitment partner for this position. If this role isn’t suitable for you but you know someone who would be a great fit, we offer £500 in vouchers for every successful recommendation. Contact Details For more information, please contact Roberto on 023 9421 4486 or email .

Customer Success Executive About Interu / iov42 Founded in Austria in 2016, iov42 was born out of a bold vision: to unlock the potential of secure, transparent, and trustworthy data sharing across the world’s most complex industries. Today, our team of experts spans 12 different nationalities and operates across Europe, bringing together a wealth of diverse perspectives and technical know-how to solve the unique challenges of our globalised economy. About Interu: We are passionate about the impact our product is making, especially in sectors like sustainable supply chain management and traceability. Our flagship application, Interu (interu.io), is enabling organisations to track forest risk commodities across their supply chains and meet sustainability targets and regulations. By doing so, we are helping combat deforestation and the illicit trade in commodity supplies. Designed for scalability, Interu supports an ever growing number of supply chains and organisations, with the flexibility to onboard other industries and products seamlessly. Overview As we expand, we’re continuously looking for Customer Success Executive profiles to ensure our users receive prompt, accurate and empathetic support when using Interu. Reporting to the Head of Customer Success, you’ll act as the first point of contact for queries, providing guidance, troubleshooting issues, and coordinating responses with the Engineering and Product teams where required. Alongside this, you’ll create and maintain high-quality user resources, from Help Centre documentation to onboarding campaigns, and deliver training sessions to help customers and suppliers get the best from the platform. We’re a small team located throughout Europe, however, this role will principally be located around our London team. When we’re looking for new team members, we’re not just looking for fantastic background experience; we are also looking for people that are mission-driven and that fit our ethos of being kind, curious and collaborative. Key Responsibilities: • User Support: ensure timely response and resolution of user queries by directly answering platform questions., • Troubleshooting & Escalation: act as first responder for critical issues during UK business hours; escalate to Engineering and coordinate responses with users., • Product Collaboration: capture, document and escalate product requests and feedback to the Product team, supporting roadmap development and continuous improvement., • Performance: Monitor support performance metrics (e.g. response time, resolution rate, user satisfaction) and contribute to continuous improvement., • Support Coverage Expansion: set up out-of-hours support provision (via an external partner) and eventually coordinate with them to ensure seamless global response., • Documentation & Knowledge Base: create interactive documentation of each Interu feature and use case, publishing and maintaining content in the Help Centre., • Product Updates & Communication: write and publish product update email campaigns aligned with new releases., • Self-Serve & Automation: develop user self-service resources and automation (product tours, update posts, onboarding campaigns, AI chatbot…)., • Training: organise and conduct user training sessions (including supplier users) and, in time, deliver internal training to colleagues. About you: • 2+ years’ Customer or Technical Support experience in the SaaS industry, with a proven track record of resolving technical queries and supporting users, • Excellent written and verbal communication skills, able to create high-quality interactive content for user enablement, English business fluency essential., • Fluency in other languages is a plus, particularly Mandarin, Portuguese, German, French and Dutch, • Self-motivated, proactive and pragmatic, with a problem-solving mindset and the ability to remain calm under pressure, • Diligent, highly organised and attentive to detail, capable of managing multiple workstreams effectively, • Curious about the product, eager to test and trial features to gain complete mastery, • Strong pedagogy and patience when explaining concepts or delivering training, with empathy and a clear, customer-first attitude, • Collaborative team player, comfortable working cross-functionally with Engineering, Product and Customer Success, • Knowledge or experience of Intercom (or similar tools: CRM, support ticketing, or documentation platforms) would be a strong plus, • Passion for environmental, climate, or sustainability issues, and a genuine interest in supporting organisations working towards positive impact Benefits: • Competitive salary, • 25 days paid leave plus paid public holidays, • Enhanced pension scheme, • Life and health insurance, • Opportunity to work remotely 3 days/week and 2 days/week from our London WeWork office, • A mission-driven environment where your work has real impact

Travel Consultant (m/f/d) – German-speaking Customer Service (Dining, Entertainment, Lifestyle, Travel) London, England, United Kingdom Description To strengthen our client's team in London, we are looking for a professional, motivated and dedicated Travel Consultant (100% - m/f/d) in the field of Luxury Lifestyle Management, to start immediately or by agreement. The global market leader in lifestyle and travel services. Since 1998, their personalised, first-class and expert service has enabled renowned companies worldwide to achieve the highest levels of customer satisfaction and loyalty. Today, they work with more than 50 global companies and serve millions of customers in over 52 countries from 22 selected locations in the world’s major financial hubs. Your responsibilities: • Advising our customers – premium cardholders – by telephone and email in German and English, • Handling customer enquiries, from preparing quotes to invoicing individual trips, • Making bookings with airlines, hotels and travel agencies, • Preparing bespoke quotes and travel documents, as well as drawing up itineraries, • Passionately advising on and arranging travel experiences, • Actively selling special promotions and exclusive offers Your profile: • Excellent command of professional German and English, both written and spoken (C2 according to the Common European Framework of Reference), • Additional language skills in French or Italian would be an advantage, • A university degree or equivalent qualification, ideally in the tourism sector, • Several years’ professional experience in the travel industry, with a tour operator or travel agency, • Knowledge of GDS (preferably Amadeus) and very good knowledge of destinations, • A passion for travel and the luxury lifestyle, including gastronomy, events and culture, • Service-oriented, flexible and able to work under pressure, • Positive attitude and alignment with the company's values, • Strong communication skills, • Willingness to work full-time with a minimum workload of 80%, • Flexibility: willingness to work 5 days a week between 08:00 and 20:00 GMT, Sunday to Thursday, with every third weekend off Benefits What’s in it for you: Their employees are at the heart of the company, and they place great importance on recognition and rewards – both through regular appraisals and their annual Extra Mile Awards, where they celebrate those who have gone the extra mile. They actively promote the professional development of our employees and support them on their career journey. Rewards designed around you: • They offer an attractive remuneration package commensurate with your experience, supplemented by a performance-related bonus., • In addition to competitive remuneration, they offer an attractive paid holiday package, including one paid day per year for voluntary work, • Paid sabbaticals – One (1) month’s paid sabbatical after every 5 years of service, without affecting your annual leave, • They offer attractive and flexible working arrangements: employees living within commuting distance work in a hybrid model, whilst remote working is an option for colleagues outside the commuting radius., • Extra Rewards – An attractive Loyalty Rewards programme with bonuses and gifts as a thank you for your loyalty, • Remote Work Holidays for a limited period – Work from anywhere in the world, • Employee discounts – Access to exclusive travel and lifestyle offers, • Be part of a global, dynamic and inclusive team with diversity at its heart, • Genuine career opportunities in a growing, international company Who They Are: A global luxury concierge service, and their travel division offers a unique opportunity to become part of a dynamic team. Their clients and employees are at the heart of everything they do. They assist high-net-worth (HNW) and ultra-high-net-worth (UHNW) clients in organising their leisure and luxury travel. The goal is simple: they aim to become the world’s most trusted service provider. They deliver their service through a combination of their unique, technology-driven platform and the expertise of their highly qualified Lifestyle Managers. The company is growing rapidly and has ambitious plans to continue innovating and enhancing the lives of their members. As a certified B Corp, our client is part of a global community of companies committed to making a positive impact on society and the environment. Their commitment to diversity: They promote diverse ways of thinking, cultures and experiences. Diversity is a central part of their corporate philosophy, and they are committed to creating an inclusive working environment. All aspects of their working practices – from recruitment to promotion – are based on performance, competence, commitment and business requirements.

Studio Manager Location: Putney, London Coming Soon! Salary: £35 - £38k Depending on experience About Us: We are PILAT3S; we maximise the enjoyment and benefits of Reformer Pilates by blending traditional Pilates with dynamic movement and cutting-edge technology. Featuring three dynamic classes – Align, Tone and Power – PILAT3S is to elevate your lifestyle one movement at a time. The Role: The Studio Manager oversees the daily operations of the studio, ensuring a smooth environment for staff and clients. Duties include managing the studio timetable, coordinating instructors, delivering the PILAT3S routines, maintaining studio standards, and providing exceptional customer service. The Studio Manager will: Deliver The PILAT3S Routine • Deliver our pre-programmed PILAT3S routines (Align, Tone, and Power)., • Cue and correct technique, ensuring teaching points and personal engagement throughout each class. • Create an enjoyable and safe environment for clients while delivering classes with confidence and energy. • Connect with clients before, during and after each class. Studio & Team Management: • Oversee daily operations and manage the studio budget., • Handle maintenance issues and ensure health and safety compliance., • Lead and supervise a high-performing team, communicating updates and changes to the team effectively. Customer Service: • Provide outstanding customer service in person, over the phone, and via email., • Support the team in delivering exceptional client service, managing and resolving customer issues and complaints when required. • Execute events and support marketing campaigns to enhance the PILAT3S experience. Brand Ambassador • Act as a brand ambassador by promoting PILAT3S and building your own personal following as an instructor. • Represent the PILAT3S values – precision, personalisation and progression in both your in-person and online communications. About You: • Strong understanding of Pilates-based movement and the PILAT3S brand., • Effective communicator with leadership skills., • Organised, punctual, and professional with excellent time management., • Able to foster strong relationships with diverse individuals., • Fluent in English.

A Danish speaker is urgently needed for a financial services company to support their growing multilingual Sales Team. You will be based in a stunning office in Canary Wharf, London providing your expertise in delivering an excellent level of customer and administrative support. As a Client Service Associate will be in the front line of maintaining and developing the Danish clienteles by advising the company’s products in order to meet the clients demands. Due to the level of training involved, you will have the opportunity to progress your career within the company and learn new skills.\n \nYour responsibilities will include:\n\nCollecting all relevant information from clients to set up new accounts\nBuild relationships with clients within the banking sector and assist with administrative duties\nCollaborate with the Denmark's Sales team and the investment advisor to manage the daily workload\nEnsuring all clients’ reports are accurate and are being dealt with effectively and in a timely manner\nAbout you:\n\nThe successful candidate must be detail-oriented and possess strong analytical, communication, and organisational skills, be productive and driven to provide the highest level of client services. This is a junior role which will give you the opportunity to build your career path within the financial service and engaging in a positive and encouraging work environment where hard work will be rewarded. You will be working from the office in Canary Wharf, East London, Monday-Friday, 9am-6pm. A generous benefits package is offered! They do offer visa sponsorship and a relocation package.\n\nProfile:\n\nRequired to be fluent in Danish and English, both written and spoken\nExperience as a Client Service, Customer Service Advisor, Client Support, Client Service Associate within the financial or banking sector is desirable\nDegree within finance, banking or economics is desirable\nDemonstrable problem-solving skills and a strong customer focus\nExcellent communicator, comfortable dealing with high level executives with the ability to always maintain a high level of professionalism\n To apply, please send your CV in English and in Word format to Marie-Anne. \n languagematters is acting as an employment agency in relation to this vacancy

Don’t play with food! | Mammafiore When we were little, our mother always told us: "Don’t play with your food." And since you should always listen to your moms, we took it so seriously that we decided to dedicate ourselves to gastronomy. To care for it, respect it, love it, and share it. That’s why at Mammafiore we want to pay tribute to our roots. To what unites us and makes us who we are. To food that, besides filling our senses with sensations, floods us with emotions. At Mammafiore, we are obsessed with offering the highest quality products, the fastest delivery, and we stand out for the professionalism and commitment of our team of specialists. At Grupo Mammafiore, we are looking for an Operations Manager to join our team of passionate food and wine lovers! About the role: • Oversee and optimize day-to-day activities, including procurement, warehousing, logistics, and distribution., • Ensure timely deliveries and adherence to quality standards in customer service., • Monitor workflows and identify areas for improvement to enhance operational efficiency., • Lead cost stewardship across warehousing, transportation, and intralogistics (forklifts/MHE, maintenance, energy), driving a sustained reduction in cost-to-serve while protecting service levels., • Champion end-to-end digitalisation (WMS, ERP/Business Central, handheld scanning, EDI/TMS, Power BI dashboards) to ensure real-time visibility, data integrity, and decision speed., • Establish FEFO discipline and slotting/ABC-XYZ practices to improve picking productivity, inventory turns, and waste reduction., • Coordinate suppliers and procurement operations to ensure product availability and optimal inventory management., • Implement innovative solutions for logistics management, reducing costs and empty miles and improving vehicle utilization, fleet right-sizing, response times, cross-dock rhythms and transfer loads., • Ensure cold-chain integrity across ambient/chilled/frozen with proactive temperature monitoring, traceability, and recall readiness., • Lead the recruitment process for the logistics team, including drivers and warehouse operatives., • Supervise and coordinate operational teams (warehouse staff, drivers, logistics managers)., • Plan work schedules and optimize human resources to ensure maximum efficiency., • Foster a company culture focused on quality, safety, and teamwork., • Institutionalise Continuous Improvement (Lean basics, Gemba walks, Kaizen), linking ideas to quantified savings and KPI uplift., • Analyze and track key operational KPIs (e.g., OTIF/DIFOT, pick accuracy, waste/shrink, inventory accuracy, dock-to-stock, MHE utilisation, labour productivity, and cost-to-serve)., • Act as system process owner for WMS/ERP in the UK: clean master data, standardised SOPs, and user training; partner with HQ on enhancements., • Build operational reports and automated dashboards (Power BI) for real-time control-towers (service, cost, quality), including early-warning alerts on exceptions, and propose solutions to improve performance., • Implement procedures to ensure compliance with current regulations and safety standards., • Align UK operations with Group strategy (“One Mammafiore Way”): translate global standards into local SOPs, standardise with Central Ops (Procurement, Supply Chain, Quality, IT), and maintain controlled, audited documentation., • Ensure compliance with hygiene and sanitation regulations applicable to foodproducts., • Implement workplace safety measures, minimizing risks and incidents., • Conduct regular internal audits to verify compliance with company policies., • Collaborate with management to introduce new technologies or processes aimed at improving productivity., • Promote sustainability initiatives, such as waste reduction or the use of eco-friendly materials. Who are we looking for: • At least 5-7 years in operational or managerial roles, preferably in food distribution or logistics., • Degree in industrial engineering, logistics, economics, or related fields (preferred but not mandatory)., • Knowledge of supply chain processes, warehouse management, and distribution logistics. Proficiency in Advanced Excel, Power BI, ERP, WMS/TMS (RF, GS1/SSCC, wave/zone, FEFO/lot), route optimisation/telematics (ePOD/e-CMR), and EDI/API integrations., • Coordination of operational teams and foster a positive work environment., • Strong data-driven approach to monitor and improve operational performance., • Familiarity with food safety, workplace safety, and hygiene regulations., • Fluent English (mandatory); Proficiency in Italian; Spanish is a nice-to-have for cross-country collaboration with Central teams., • Problem-solving and results-oriented approach., • Adaptability to a fast-paced and dynamic environment., • Excellent organizational skills and attention to detail., • Proactive mindset and ability to manage stress effectively. If you want to know more about us: • IG: @mammafiore_official, • IG: @vienology

Job Summary: We are looking for a Logistics Operative to carry out electrical safety testing on portable appliances in compliance with UK regulations. The successful candidate will be responsible for ensuring that all electrical equipment owned by the business is safe to use, identifying potential hazards, and maintaining detailed records of tests performed. In addition to PAT testing, the successful candidate will support the Logisitcs Supervisor with collections and deliveries, basic equipment repairs, liaising with machinery suppliers and head office maintenance. Key Responsibilities: -Conduct Portable Appliance Testing (PAT) on electrical appliances in various environments, including offices, industrial sites, and rental properties. -Identify and record faulty equipment, taking appropriate action where necessary. -Use specialised PAT testing equipment to assess appliance safety. -Label appliances according to their test results (Pass/Fail). -Maintain detailed records and reports of all tests conducted. -Carry out basic equipment repairs where qualified to do so. -Ensure all work is carried out in line with Health & Safety regulations and company procedures. -Travel to different sites as required, sometimes working independently or as part of a team. Requirements: -A valid PAT Testing qualification. -Knowledge of UK PAT testing regulations and Health & Safety guidelines. -Experience in a similar role is preferred but not essential (training may be provided). -Ability to work independently and manage workload effectively. -Strong attention to detail and record-keeping skills. -Good communication and customer service skills. -Full clean UK driving licence. -A good command of English Language. Desirable Skills: -Experience working in facilities management, maintenance, or electrical testing. -Basic knowledge of electrical repairs or any electrical qualifications. -IT proficiency for logging test results. Location: Battersea Head Office (and sites as required) Job Type: 40hrs Working Hours: Flexible to suit the needs of the Business

German-Speaking E-commerce Trading Executive (DACH) - Luxury Jewellery Location: London (Hybrid – 3 days in office, 2 days WFH) Language: Fluent German & English About Diamonds Factory Diamonds Factory is part of Neve Jewels Group, a UK-based digital-first luxury jewellery company redefining modern luxury. With over 15 years in the industry, we craft made-to-order jewellery that celebrates life’s milestones — ethically, sustainably, and beautifully. We’re fast-growing, innovative, and proud to deliver a premium experience to customers around the globe. About the Role We’re looking for a German-speaking E-commerce Executive to manage and grow our German websites. Reporting to the Global E-commerce Manager, you’ll support online trading, content localisation, and performance analysis to drive growth and elevate the customer experience. How you'll contribute: • Manage the day-to-day operations of the German e-commerce site, including promotions, product listings, SEO, and translations., • Support trading plans to improve revenue and conversion across the DACH region., • Monitor KPIs (traffic, conversion, AOV, sales) using GA4 and Hotjar, providing actionable insights., • Translate and adapt content, product descriptions, and campaigns into fluent German, ensuring accuracy and brand alignment., • Partner with digital marketing teams on SEO, paid media, and email campaigns tailored to the German market., • Identify and implement UX and checkout improvements to enhance the customer journey., • Benchmark competitor activity to uncover growth opportunities., • Collaborate with customer service to ensure a seamless experience for German-speaking customers. What we're looking for : • Fluent in German and English (written and spoken)., • Experience in e-commerce trading or digital marketing, ideally within luxury, fashion, or retail., • Understanding of German online consumer behaviour and market trends., • Proficient with CMS/e-commerce platforms (Shopify, Magento, or similar) and Google Analytics., • Knowledge of SEO and digital marketing principles., • Analytical, detail-oriented, and highly organised., • Excellent communicator who enjoys collaborating across teams., • Must have the right to work in the UK – unfortunately, we are unable to provide visa sponsorship. Why You’ll Love Working Here • Hybrid working: 3 days in Hatton Garden office, 2 days WFH, • Flexible start/end times, • 25 days annual leave + bank holidays, plus your birthday off, • Private healthcare via Vitality and wellness benefits, • Perkbox access for discounts, rewards, and well-being, • Work in a fast-growing, innovative luxury brand where your ideas matter, • Enhanced maternity and paternity leave entitlements Next steps If your application is successful, you’ll receive an initial phone screening call with our Talent Acquisition team, followed by a round of interviews with the hiring manager and selected stakeholders. Throughout the process, you’ll receive feedback following each round of interview(s) with regular updates on how the recruitment process is going. Please bear with us, we do receive a large volume of applications, and unfortunately, we’re only able to respond to candidates who have been shortlisted. We’re an equal opportunity employer, if you don’t meet every requirement, we still encourage you to apply. Our Commitment to Diversity & Inclusion At Diamonds Factory, we are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown. Discover more about life at Diamonds Factory by following our LinkedIn page and social media channels.

• LA FROMAGERIE Title: EXPERIENCED FOOD RETAIL LA FROMAGERIE Marylebone W1, • Start: ASAP, • Job Description: We are looking for an EXPERIENCED FOOD RETAIL person to join our amazing team. The right applicant will have relevant experience in hospitality and sees it as a career move. This is a FULL TIME ROLE including some evenings, helping with our tasting events and weekends which can be very busy., • This is a physical role and involves some lifting and being on your feet in a busy customer led environment. Management opportunities for the right applicant., • The role of our Retail team is to work alongside the Managers to ensure the smooth day to day running of the shop floor., • Responsibilities  Assist with product orders while maintaining the correct stock levels., •  Follow instructions of the Managers across the business to implement sales strategies in order to increase month over month and year over year sales, •  Learn all about the products in the shop, training will also be given in the Cheese Room, Cheese & Wine bar/café & events so you can learn how the produce is used on our menus, •  Ensure a highly customer focused service environment consistent with La Fromagerie standards., •  Ensure a warm and welcoming environment for your fellow staff and customers, along with learning how to give advice and guidance to ensure customers make the best purchasing decision., •  Maintain standards for merchandising, presentation of stock, stock rotation, cleanliness, and hygiene  Minimise wastage through effective management of stock rotation, fridges, displays, promotions and food preparation best practices though good, sensible house keeping, • What is essential: Warm positive attitude with a strong team and work ethic. Willingness to work as part of a team Excellent customer service skills Good communication skills with written English and a good command of the English language We offer in return:, • Competitive package Career development in a well-established food business., • Meals on duty, • About LA FROMAGERIE LONDON La Fromagerie London has 3 locations: HIGHBURY, MARYLEBONE, BLOOMSBURY. The business was established over 30 years ago. We are all about great food & wine, each site has our signature walk-in Cheeseroom with two Cafes & a restaurant. We are open 7 days a week offering breakfast, lunch, supper & tutored tasting events. Our menus showcase the produce that we source and sell in the shops with an emphasis on seasonal, simple & delicious. Relaxed & convivial it is all about warm friendly and professional service with an attention to detail

We are partnering with an internationally renowned ultra-luxury fashion house to appoint an experienced Arabic-speaking Client Advisor for one of its most prestigious locations within a globally recognised luxury department store in London. This is a high-profile concession, attracting an international and VIC clientele, and plays a key role in the brand’s global performance. Working within a fast-paced and competitive luxury environment, this role requires a commercially driven and service-focused individual who can deliver exceptional client experiences while building long-term relationships with a discerning global customer base. Key Responsibilities Sales & Commercial Performance Drive individual sales performance, consistently achieving and exceeding targets within a high-volume luxury environment. Identify opportunities to maximise each client interaction, elevating cross-selling and multi-category sales. Actively contribute to the overall success of the concession through strong commercial awareness. Client Experience & Clienteling Deliver an exceptional, personalised luxury experience in line with the standards of a world-class department store. Build, develop, and maintain strong relationships with VIC, HNW, and international clients, with a particular focus on Arabic-speaking clientele. Proactively manage a client book, driving repeat business and long-term loyalty through strategic clienteling. Brand Representation Act as a true ambassador for the brand, embodying its values, heritage, and positioning at all times. Maintain impeccable personal presentation and a deep understanding of the brand’s collections and storytelling. Team Collaboration Work collaboratively with the wider team to create a high-performing and service-led environment. Support colleagues on the shop floor, contributing to a positive and results-driven team culture. Operational Excellence Ensure adherence to all operational procedures, including CRM, stock management, and visual merchandising standards. Maintain the highest standards of store presentation in line with luxury expectations. The Ideal Candidate Proven experience within luxury fashion retail, ideally within a flagship or department store concession. Fluency in Arabic and English is essential, with the ability to confidently engage an international clientele. Strong track record of delivering against sales targets and working within a KPI-driven environment. Highly skilled in clienteling, with the ability to build and retain a loyal, high-value client base. A natural relationship builder with a refined, service-led approach and strong cultural awareness. Experience working with VIC and HNW clients is highly advantageous. Eligibility: You must have the right to work in the UK to be considered for this role.

Regent Property are searching for a driven and ambitious Lettings Negotiator with excellent people skills, high level of attention to detail and a hunger to succeed. The individual must have a passion for property with an up-to-date understanding of market trends, property values and an awareness of the local competition. What makes us different? Our Lettings Negotiators enjoy a varied role and gain access to a substantial portfolio, including some of the most desirable high-end properties across London. You will be fully supported by an efficient deal progression team meaning you can concentrate on making the most of all business opportunities! This is an exciting role that will give you potential to earn substantial commission! The company offers support and no ceiling on career possibilities. Responsibilities include, but not limited to: • Registering and qualifying new applicants., • Managing your own diary to complete viewings (with the assistance of Viewing Assistants when necessary)., • Updating Landlords at least once a week through a variety of platforms including We Chat, Whatsapp and email., • Maintaining regular contact with landlords and applicants and recording all communication., • Negotiating any offers received and passing all information to the Moves administration team., • Working closely with the Directors in identifying new business opportunities., • Ensuring that you are up-to-date on lettings legislation. Any successful candidate must possess: • Excellent written and spoken English, organisational and prioritisation skills, • A professional, positive, ambitious and enthusiastic approach, • Impeccable customer service, • Desire to meet and exceed targets - self-motivated with a ‘can do’ attitude, • High accuracy and attention to detail, • Ability to work on your own as well as in a team Do you have what it takes? • Must demonstrate excellent customer service and sales skills., • Outstanding organisational and prioritisation skills, • Excellent written and verbal communication skills, • The ability to build rapport quickly and influence people you’ve never met previously, • Good understanding of London’s residential property market, • Working experience of Qube SLM and Goodlord platform would be advantageous, • NFoPP Level 3 Technical Award in Residential Lettings and Property Management desirable The role: • Monday to Friday, 9am - 6pm, every other Saturday, 10am-3pm (with TOIL for any Saturdays worked)., • 31 days holiday (inclusive of bank holidays) increasing with each year of service, • Additional day off on your birthday, • Vibrant and fun office environment in a great location in Southbank, • Regular socials throughout the year, • We will support you in studying for further qualification, • Employee Assistance Program, • Competitive salary - OTE of up to £50k

Operations Manager Location: London, UK (Hybrid – 3 days in the office) Contract Length: 6 months Pay Rate: £35.58 per hour (Inside IR35) Hours: 40 hours per week Language Requirement: Spanish Role Overview As an Operations Manager, you will lead key components of operational programs focused on designing, launching, standardising, and optimising processes for internal teams and vendors. You will apply expertise in process optimisation to deliver efficiency initiatives such as process re-engineering, automation, outsourcing, vendor consolidation, and service line optimisation. You will analyse operational trends and workflow performance to identify improvement opportunities and implement efficiency frameworks, delivering measurable impact with minimal guidance. Key Responsibilities Operational Strategy & Process Optimisation • Design, launch, and scale initiatives that improve operational efficiency, customer experience, and key success metrics such as cost savings, capacity planning, and time savings., • Lead process improvement initiatives including automation, workflow optimisation, and operational restructuring., • Track, analyse, and report operational trends and workflow performance., • Publish and communicate operational KPIs and metrics., • Create and maintain SOPs, process maps, workflow documentation, training resources, and certification programmes., • Contribute to the execution of projects aimed at solving scaled operational challenges., • Support project scoping, planning, and delivery in collaboration with cross-functional teams., • Provide operational leadership to supplier and internal teams to ensure effective delivery of services., • Support supplier selection, onboarding, performance management, and operational reviews., • Build and manage relationships with internal teams, service providers, and key stakeholders., • Lead or contribute to stakeholder meetings to gather business requirements and align operational strategies., • Manage employee queries, ticket queues, escalations, and high-volume support requests., • Identify recurring issues and streamline or eliminate inefficient workflows., • Share best practices, operational insights, and lessons learned internally and externally., • Evaluate project content to ensure alignment with creative and technical goals., • Contribute to the production of moderately complex digital media or video projects where required., • Develop pre-production plans including target audiences, schedules, and production approaches., • Promote an inclusive and psychologically safe team environment that values diverse perspectives and cultural awareness., • Uphold company values and code of conduct while exercising sound judgment in operational decision-making. Key Skills & Experience Candidates should demonstrate proficiency in: • Data analysis and operational planning, • Operational SLAs and workflow management, • Native/Fluent Spanish plus English, • Process design, optimisation, and automation, • Queue and ticket management systems, • Project and programme management, • Stakeholder and client relationship management, • Supplier and partner management, • Business operations and industry knowledge, • Negotiation and consultative skills, • Business acumen and strategic thinking

We are GlobalLogic, a Hitachi Group Company and leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise – we help our clients imagine what’s possible and accelerate their transition into tomorrow’s digital businesses. We are seeking an experienced and motivated Digital Researcher / Digital Analyst for one of our key clients projects for data analysis for real time incidents, ensuring product escalations are managed to client expectations and customers are provided with timely acknowledgement and resolution within agreed SLA's. You will be fluent Dutch speaking and both written and verbal, ideally to A2/B1 certified Job Responsibilities:- • Should be able to read, write provided text in recommended format within this role for Real Time Incidents; Project ensures product data is current and up to date per real time, • Strong in Dutch & English Grammar: Articulation, Sentence Structure, • Able to coordinate and swap between multiple workflows and adapt to a fast paced environment, • Strong Web-Research ability ie analyzing and interpreting patterns and trends, • Recording findings by taking written notes and using appropriate software Skills ideally required:- • Excellent Communication. Skills in both Dutch and English (Read, Write, email etiquette ), • Have a good understanding of all forms of public transport, • Skilled researcher and comfortable using a variety of online sources in various languages, • Keen attention to detail, • Self-motivated, • QGIS skills are preferable, • Problem solving experience preferred, • Able to maintain a positive attitude and attention to detail, • Adaptable and able to learn new projects and processes, • Good judgment and decision making capability Educational background: Any Graduate ideally Customer service background At GlobalLogic, we have a phenomenal track record of successfully delivering ground-breaking Cloud & Digital Transformation programmes and we have an international reach working with a wide variety of projects and customers. Our approach enables companies to “build the exceptional” and be fit for purpose in the 21 st century. We hire based on personality, potential, and enthusiasm to make a difference, then we give you the tools and skills you need to follow your own path Why work at GlobalLogic. Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering our people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences – providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region also supports a hybrid model which can flex across a wide spectrum of working options determined by our business, customer and individual needs. You’ll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), and discounted gym memberships. We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through bonus/reward initiatives. Colleagues are entitled to an annual volunteering day – so you can take time to support a cause close to your heart. We also love to stay social at our trips to the zoo, quiz nights, sports events, theater trips and much more. We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation.

Hours: Monday – Friday 9am – 6pm. Occasional scheduled weekend and night working will be required to ensure the efficient functioning of the role on an ad hoc basis, with time off in lieu Holiday: 25 days plus bank holidays About us Merano Residences is an iconic and award- winning design, riverside apartment development comprising 40 prestigious apartments, a commercial unit and a café. The Management Company now wish to appoint a professional manager to control, improve and take ownership of the services function required to achieve and maintain the required level of excellence. Job purpose The Building Manager will take the lead on all aspects of the day-to day management of Merano Residences. They will be responsible for maintaining the highest standards for all areas of the building, including supervising the front of house team, ensuring customer service and the safety and smooth running of the property is a priority at all times, and standards meet the expectations of the residents, the Management Company and Managing Agent. Key areas of responsibility: • Maintain a physical risk register for all aspects of the property to ensure the safety and security of residents, staff and visitors., • Manage the presentation aspects of the whole estate so that Merano Residences is perceived as the paramount residence within the locality., • Create a culture of superb client care and professional service delivery within the Concierge, Cleaning and Maintenance teams. This will be led by example with ongoing monitoring, training and role enhancement as an essential aspect., • Work with the RMC Board and the Managing Agent to deliver a short, medium and long- term strategy for the efficient running of all mechanical, electrical and maintenance services within the building. This will include having synergy with annual budgets and demonstrate prudent procurement procedures that will reduce excessive expenditure in all areas., • Liaise with suppliers and contractors to ensure the best possible service is delivered in a timely and cost-effective manner., • Maintain a basic understanding of employment and property law that will enable you to ensure that the RMC Company and the concierge team are compliant with all current legal regulations including, but not limited to, employment, fire, health and safety and insurance regulations etc., • Review all internal systems and software to ensure efficiency and facilitate improvements where required., • Ensure that handover logs and incident reports are properly logged and that issues arising are appropriately escalated and followed up to deliver a successful conclusion., • Be aware of all contractors onsite, and their remit, and monitor activities accordingly., • Take ownership of all areas of responsibility and report effectively and openly at regular Board Meetings., • Take day-to-day responsibility for the supervision and deployment of all on-site staff ensuring they are clear about their roles and any specific tasks requiring execution., • Ensure an up-to-date SOP is maintained, available to all staff and regular training is provided. Provide feedback to the Managing Agent and the Board to inform on performance management and training., • Ensure a high level of customer service is provided by all concierge staff at all times, that all communications (e.g phone calls, emails) are answered appropriately and that all face-to-face communications are friendly and welcoming., • Ensure that all staff are well-presented in their uniforms and wear name badges. Ensure that all staff log on and off in accordance with requirements and any issues (including absenteeism, sickness or lateness) are reported promptly to the Managing Agent /recorded on the HR system., • Ensure that any temporary concierge, cleaning or maintenance staff are fully briefed and supervised to enable them to carry out their responsibilities., • Work with the HR team to ensure all absences are covered efficiently. Skills and Qualifications • High level of education with a special aptitude for English and Maths. A degree (or similar) in Business Administration or Estate Management is desirable, but not essential if an exceptional and proven track record of relevant past experience can be demonstrated. Relevant industry qualifications would be a bonus, • Computer literate and be competent in Word, Excel and PowerPoint or a modern equivalent, • Ambitious, dynamic and motivated, • Excellent Communication skills, • Competent negotiation skills are essential, • Demonstrate a “can do” attitude with excellent problem solving skills, • Previous experience in a Team leader role is essential with a proven track record of leading, managing, directing, supporting, and training staff, • Excellent references will be expected Person specification The conduct of duties needs to be of the highest standard and you must be presentable, smart, have an ability to communicate at all levels and build trust with the residents, the Managing Agent, and the Board. The right candidate will be enthusiastic, goal-orientated, highly organised and have strong interpersonal skills including a professional work ethic. Training: Training will be provided on the job internally, supplemented by external courses as required. Staff are encouraged to sit the IRPM exams at the earliest opportunity.

Senior Demand Planner (E-commerce) Industry: Designer toys and collectible pieces Location: Canary Wharf, London Job type: Full time Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Core Health & Protection: Axa Health, • Metlife Group Assurance, • Wellbeing & Lifestyle: GYM, • Perks & Extras: AON Discounts and Recognition Portal, • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work The Role and Candidate The Demand Planner – E-commerce Business will be responsible for shaping accurate demand forecasts, inventory planning, and product flow across POP MART’s European e-commerce channels. Reporting to the E-commerce Manager, this role ensures product availability, minimises stockouts, and optimises inventory levels to drive sustainable growth in online sales. The successful candidate will bring solid experience in demand planning and supply chain, with the ability to translate sales trends, promotional calendars, and market insights into actionable forecasts. This is a key role interfacing across merchandising, logistics, and marketing to ensure alignment between product availability and commercial priorities. Responsibilities • Develop and maintain demand forecasts for e-commerce channels across Europe, incorporating market trends, seasonality, and promotional impacts, • Lead inventory planning to maintain optimal stock levels, balancing availability and working capital efficiency, • Analyse sales performance and provide recommendations to adjust forecasts in line with business dynamics, • Partner with logistics and warehouses to ensure timely replenishment and efficient order fulfilment, • Align forecasts with marketing and merchandising teams to support campaigns, new launches, and online promotions, • Produce regular reports and insights on demand planning accuracy, stock health, and replenishment performance, • Troubleshoot inventory allocation and fulfilment issues, proposing practical solutions to prevent service disruption, • Contribute to process improvements and the adoption of planning tools or systems to strengthen forecasting accuracy Required Qualifications • Bachelor’s degree or above in Business, Supply Chain, or STEM fields, • 3 to 6 years of experience in demand planning, supply chain, or e-commerce operations, • Strong analytical skills with advanced proficiency in Excel (pivot tables, modelling, scenario analysis), • Solid communication skills in English, both written and verbal, • Proven ability to manage multiple priorities and work under pressure, • Strong organisational skills and attention to detail, • Self-motivated, with the ability to work independently while collaborating effectively across functions Desirable but Not Essential • Experience in the toy industry or pop culture retail sector, • Familiarity with the UK and European retail landscapes, • Understanding of designer toy and collectible trends, particularly in the art toy market, • Experience in ERP systems, demand planning, or forecasting software If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries. Our 1,200+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit Principal Responsibilities • Use extensive product and industry knowledge to effectively serve as the business/functional advisor for large, complex, cross-product, high-profile projects, translating business requirements into solution needs while configuring the application to meet those objectives., • Consistently and independently build functional solutions within the Statement of Work (SOW) specifications, meeting all scope, time, and budget requirements., • Develop and maintain project documentation with minimal or no support from others., • Lead the collaboration with other departments within JAGGAER to address and resolve client issues. Proactively establishes communications with JAGGAER peers across departments to avoid issues., • Manage a portfolio of assigned implementation projects, including large, complex projects, and may carry a heavier project load when the business dictates., • Proactively and accurately identify and manage project risks, including s/w issue resolution, scope challenges, and project delays, and is often able to avoid issues with early identification of the risk., • Independently lead on-site and remote requirement-gathering sessions., • Establish and manage relationships with clients to sustain a strong business connection., • Ensure a successful client transition from Implementation to Support., • Provide guidance for and deliver against all project controls, including budget vs. actual for project hours, forecast accuracy, and revenue attainment, with a high degree of accuracy and less support., • Manage communication of appropriate project information to clients and within JAGGAER, including executives and senior-level management., • Identify, communicate, and manage changes to project scope that have an impact on the company’s resources, time, and/or financial commitments via a change order process., • Provide continual work direction and mentoring to other team members and influence others through motivation and encouragement to accomplish team goals., • Relay business process recommendations based on client requirements., • Develop and consult on best practice recommendations for business process changes., • Develop and lead the adoption of best practices., • Manage additional stretch assignments beyond client projects. Position Requirements • Bachelor's degree preferred, • 7+ years of business experience with 3+ years of demonstrated experience in application implementations /providing consulting services in a client environment, • 5+ years of eProcurement, InSupply Chain, or Contract Lifecycle Management software application experience is preferred., • Significant experience implementing software-as-a-service (SaaS) software solutions or ERPs with systems integration preferred., • Excellent project management, interpersonal, negotiation, communication, presentation, documentation, and problem-solving skills., • Must be able to learn quickly, make strong individual contributions, and handle multiple projects simultaneously in a team environment., • Ability to consistently act independently, take initiative, and drive tasks and issues to resolution., • Strong, executive-level presence and experience in facilitation., • Excellent written and verbal communication skills are a must. Will work extensively over the phone and in person with clients and suppliers., • Hands-on experience with project management methodologies; Waterfall is preferred, • Business automation and workflow process development are desirable., • Proficient in the use of PowerPoint, Project, Visio, Excel, and Word as well as other typical business productivity tools., • Is experienced, confident, articulate, succinct, professional, and has sound judgment and critical thinking skills., • Innovative, forward-thinking, develop and scrutinize best practices., • Early adopter and able to influence change., • Successfully manage a changing environment., • Required to travel domestically and internationally. Travel ranges from 20-30%. Passport required for international travel., • Strong written and verbal English Language essential, additional languages preferred Our Offer • International and professional environment with global career opportunities. Social and friendly office located in the heart of Farringdon, London, • Trust-based flexible work culture, and rewarding commission and bonus schemes, • "Work from abroad" policy for up to one month per year, Birthday day off, and two extra paid leave days for volunteering, Private health insurance, dental insurance, and health cash plan, cycle-to-work scheme, • Office breakfast every Wednesday, office drinks every Thursday, and summer and winter parties Our Values At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them–the way we collaborate, innovate, solve problems, and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies. Transparency – Openness Builds Trust Candor strengthens relationships, speeds decision-making, and ensures problems are solved together—with customers, teammates, and partners. Entrepreneurial Spirit – Own It, Drive It, Make It A scrappy, customer-obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth Accountability – Thumbs In, Not Fingers Out We take responsibility ourselves before pointing elsewhere Metrics-Driven Results – Outcomes Over Activities Data and evidence guide our decisions, help us course-correct quickly, and ensure we’re delivering real impact Apply now and be part of our success!

Our client, a leading multinational fashion company, is currently seeking a trilingual Wholesales Customer Service Representative fluent in German and French. This role supports the company’s commitment to delivering world-class customer service. The successful candidate will be responsible for managing the order process and ensuring all administrative tasks are completed accurately and on time across the German and French market. Your responsibilities will include: • Manage all order entry and amendments for assigned accounts, producing daily, weekly, and monthly reports to ensure clear visibility of account status., • Maintain effective communication with both the sales team and customers to support a smooth and efficient order process., • Proactively follow up on open orders and product availability issues to minimise cancellations., • Liaise with the Credit team regarding orders placed on hold due to credit‑related matters. To succeed in this role, you will be a customer‑focused professional with experience in B2B customer service, wholesale operations, and order processing. You will bring strong problem‑solving abilities along with fluency in both German and French. This is an excellent opportunity to further develop your skills within a dynamic organisation and to join a motivated, friendly, and multilingual team. Profile: • Fluent in German, French, and English, with strong written and verbal communication skills, • Previous experience in online customer support, Wholesales customer service, sales administration, client support, or order management, • Proficient in Microsoft Office applications, particularly Excel, as well as tools such as Vlookup and Pivot Table reporting

About DEM Museums Founded on more than 35 years of expertise in technology and design, Dem Museums is a next generation experience ecosystem that brings cultural heritage together with multisensory storytelling technologies. As a global experience company headquartered in Türkiye, Dem Museums transforms historic structures and cultural assets into immersive, interactive and memorable experience spaces. Adopting an integrated approach that combines storytelling, audio-visual technology integration, spatial design and visitor management, Dem Museums manages all stages of its projects inhouse from thematic research and scriptwriting to audio-visual implementations and interactive content design. As the first private company in Türkiye to manage end to end visitor operations for museums, monuments, and historical sites, Dem Museums delivers experiences to more than 10 million visitors annually and carries this experiential expertise onto the global stage. The company has received more than 14 international awards for its projects, including the Hagia Sophia History and Experience Museum and the Ephesus Experience Museum. Expanding this expertise internationally, Dem Museums continues its global growth with a strategic vision aligned with Türkiye’s cultural export ambitions, with new projects planned to launch in London and Rome in 2026. Operations & Visitor Experience Associate The Operations & Visitor Experience Associate plays a key role in delivering an exceptional visitor experience across all operational areas of the experience. This unified role combines responsibilities across ticketing operations, entrance control, gallery hosting, audio guide support, queue management, and general visitor engagement. Staff members rotate between different operational zones based on daily needs. They ensure smooth visitor flow, provide accurate information, support accessibility needs, resolve visitor concerns, and maintain a safe and welcoming experience environment. Key Responsibilities • Deliver warm, professional, and welcoming service to all visitors., • Operate ticketing systems, check tickets, and manage queue flow., • Provide gallery hosting, visitor assistance, and exhibition information., • Support audio guide distribution, technical troubleshooting, and returns., • Coordinate visitor movement in queues, galleries (digital rooms, interactive areas), • Ensure visitor safety, report incidents, and follow experience procedures., • Assist with VIP visitors, school groups, tour operators, and accessibility needs., • Collaborate effectively with the operations team, supervisors and manager. Qualifications • Strong communication and customer service skills., • Professional, friendly, and approachable manners., • Ability to work in a fast-paced, visitor-focused environment., • Team player with willingness to rotate across multiple roles., • Reliable, punctual, and attentive to detail., • Comfortable standing for extended periods., • Basic IT literacy (ticketing systems, scanners, audio guide devices). Preferred Qualifications • Experience in museums, attractions, hospitality, or retail., • Multilingual skills (English plus another language preferred)., • Experience with crowd control or high-volume visitor operations., • Interest in culture, history, or museum environments. Compliance Requirements (UK Standards) • Right to work in the United Kingdom., • Basic DBS Check (criminal background screening)., • Health & Safety training and compliance., • Fire safety and emergency evacuation awareness., • GDPR and data protection awareness.

Manpower are currently seeking an interim Demand Planning Manager to work with our global FMCG client, Elida Beauty, renowned for brands such as TIGI, VO5, Toni & Guy, and Brylcreem, and become an integral part of their fast-paced FMCG environment. The position is based in Holborn, London. This is a full-time temporary role for 12 Months, with possible extension, requiring 37.5 hours per week, to start ASAP, Monday to Friday. Compensation for this role is competitive, paying up to £48,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. Due to the urgency of the role, candidates must be available immediately, or have no more than 2 weeks’ notice period Who we are… Elida Beauty is a Global Personal Care Business. We proudly support and nurture our portfolio of iconic brands globally. Our ambition is to remix classic beauty brands for a new generation, making them even bigger beauty hits than they were the first time around, to drive accelerated growth and value creation. Driven by creativity and agility, we unleash the true potential of beloved brands, ‘Re-Founding’ them using a start-up mentality that always ‘finds a way’. Elida Beauty is a part of the Yellow Wood Partners portfolio of companies, a private equity company that invests exclusively in the consumer industry. Your Role & Responsibilities The Demand Planning Manager for UKI will be the lead for all forecasting, Sales & Operations Planning processes and a key influencer for coordinating growth delivery in the market. You will lead discussions and gather the inputs of key business activities over the next 12-18 months and support cross functional alignment towards both tactical and strategic business objectives. This role will report to the SC Lead for UKI and collaborate with Commercial, Finance & Marketing. Your Key Tasks: -E2E execution of Demand Plan for UKI in line with business plan & customer JBP. -Collaborative “bottom up” volume forecasting across base, activity and innovation planning over a 12–18-month horizon. Targeting improved forecast accuracy that supports both high customer service levels and a reduction of finished goods inventory. -Lead the monthly Sales & Operations Planning process working with key departments to ensure alignment and delivery of the plan. -Monitor forecast bias & accuracy reporting to deliver agreed service levels. -Assist the SC Lead UKI with the development, maintenance, and delivery of KPI dashboards and reporting to communicate with the leadership team. -Responsible for delivering excellent service to all our customers both internal and external. • Support process hygiene and lead technology transformation where relevant; mainly in the development and continuous improvement of processes and technology transformation of new tools and ERP systems. Required Skills: • Fluent in English, • Strong planning knowledge and background with understanding of financial and business acumen, • Experience working with statistical forecasting, operational experience of planning systems such as Kinaxis., • Working collaboratively across teams, ideally cross-country & virtual teams, • Strong interpersonal skills, • Advanced Excel skills, • Ability to analyse complex data sets, create strategic recommendations. Your Attributes • Ability to quickly move between large scale strategic decision making and deploying tactical resources to solve short-term supply chain challenges, • Highly adaptable and entrepreneurial, • Driven by innovation and strong change affinity, • Embrace a high growth mindset with strong love for consumers, shoppers, and customers, • Have strong communication, negotiation and influencing skills with diverse, multi-functional stakeholders, • End to end execution skills; ability to understand the big picture but also comfortable with details and managing the operations on a daily basis, • Independent, self-starter, ability to discover opportunities and grow the business What You’ll Need to Succeed • At least 3 years prior experience in a similar role in a supply chain or manufacturing environment. Strong experience within demand planning is preferable., • FMCG background a MUST, • A proven track record in leadership, • Project management skills Additional Information Holborn working environment: • Bike Storage, • Café, • Kitchen & Communal Areas, • Complimentary Tea & Coffee, • Complimentary Fruit & Biscuits, • Gym Facilities

Job summary The Academic Support Specialist is working closely with the Programme Leader for Fashion Styling courses in order to support with the administration of the programme and the organisation with the academic activities. The role supports the Programme Leader in the supervision the progress of the programme and its performance, including its efficiency and the students’ satisfaction, whilst coordinates the academic activities related to the course and tutors. Key purpose of the role • To ensure the management of the admin programme related, by supporting the check of monthly lessons and activities delivered by tutors;, • To support with the organisation of the programme;, • Support the functions and processes associated with the delivery, monitoring and assessment of academic programmes to the required quality standard;, • To effectively liaise with staff in relation to the co-ordination and management of academic timetables and the availability of teaching space;, • To assist with providing timely and accurate management information as required by the Programme Leader;, • To maintain an accurate record system of all the documents related to the programme;, • To support the pedagogic activity;, • To liaise with tutors as needed;, • To attend meetings as required, orientations and open days;, • To complete any other tasks assigned as appropriate with the role. Education and skills • Bachelor or Master Degree, • Previous experience working in a similar or administrative support position, • Experience in working in creative and media environments would be beneficial, • Experience of dealing sensitively with a range of enquiries and needs, • Customer service skills, • Problem solving skills, • Excellent communications skills and knowledge of the English language, written and spoken, • Knowledge of the UK Higher Education system, • Knowledge of Fashion Styling as discipline or strong interest for it, • Excellent knowledge of the Microsoft Office package, • Knowledge of the MAC system is highly beneficial, • Cultural awareness and sensitivity

✈️ Join Our Award-Winning Cabin Crew Team in London Luton! Are you looking for a job that’s anything but ordinary? Dream of working while traveling, meeting new people, and being part of a dynamic, growing team? Your journey starts here — Wizz Air is hiring Cabin Crew members in London Luton! Why Choose Wizz Air? We fly to 200+ destinations across 50+ countries, and we’re still growing! Our Cabin Crew team is based in more than 40 cities across 14 countries, offering a truly international and vibrant work environment. What You'll Be Doing: • Ensure passenger safety and deliver exceptional in-flight service, • Handle onboard sales and cash management, • Represent Wizz Air with warmth, energy, and professionalism, • Embody our core values: Dedication, Inclusivity, Positivity, and Integrity, • Get paid and contracted from day one of training What We’re Looking For: • 18+ years old, • Minimum high school education or equivalent, • Fluent in spoken and written English, • Valid passport (with at least 6 months validity), • Right to live and work in the UK (British Passport, Visa, Pre-/Settlement Status), • Able to swim and reach 210 cm on tiptoes, • No visible tattoos or piercings when in uniform, • Willing to live or relocate within 90 minutes of Luton What We Offer: • Competitive salary and benefits, • Free Cabin Crew training, • Paid holidays, social security & work insurance, • Free and discounted flights, • Career development in one of Europe’s fastest-growing airlines, • Flexible or fixed rosters (5 days on / 3 days off), • No layovers – enjoy work-life balance at home, • Fun team events and opportunities to work across bases or on special/VIP flights 📍 Recruitment Day – What to Know: • Come dressed in business attire, • Bring your passport and (if applicable) Visa/Settlement Share Code, • Bring a printed English CV with photo, • Be punctual and ready for a full-day selection process Ready to take off with us? Apply now and start your sky-high career at Wizz Air! #WizzAir #CabinCrew #FlightAttendant #AviationJobs #LondonLuton #JoinTheCrew

Head of Operations (Online Gaming) Location: London (Hybrid) Salary: Circa £85k DOE Job Summary: We are looking for a results-oriented, highly self-motivated, and commercially aware individual with a passion for Online Betting & Gaming to support and optimise operations across multiple African markets. The Head of Operations will act as a key link between regional teams and central functions (including Product, Payments, Marketing, and Customer Service), ensuring effective execution of operational strategies across markets. This role is responsible for overseeing multi-market performance, supporting regional teams, and ensuring that local operational needs are aligned with central direction. The position will play a critical role in maintaining operational efficiency, improving performance, and ensuring a consistent customer experience across all markets. Responsibilities: ● Oversee operational performance across multiple African markets, ensuring alignment with commercial and operational KPIs ● Work closely with Regional Operations Managers to monitor and improve performance across their respective markets ● Analyse data, reports, and market trends to identify opportunities for operational and commercial improvement ● Act as a key liaison between local teams and central functions, ensuring effective communication and execution ● Build and maintain strong relationships with internal stakeholders and regional teams to ensure smooth operational flow ● Support market entry and exit decisions by providing operational and performance insights ● Assist in adapting operations to local market conditions, including payments, infrastructure, and customer behaviour ● Collaborate with central teams to support product rollouts, operational initiatives, and campaign execution (non-marketing ownership) ● Ensure consistency in operational processes and customer experience across all markets ● Contribute to improving operational frameworks and efficiencies across the business ● Support budget awareness and contribute to commercial decision-making through performance insights ● Manage and develop Regional Operations Managers, ensuring alignment and effective execution across markets ● Maintain a strong understanding of market dynamics and ensure local insights are reflected in central decision-making ● Support cross-functional alignment to ensure smooth delivery of the overall online gaming experience Requirements: ● Experience in online gaming, betting ● Fluency in French langauge is preffered ● Experience in operations, commercial, or multi-market roles ● Proven ability to work in a fast-paced, dynamic environment with changing priorities ● Strong commercial awareness, with exposure to performance metrics and ideally good P&L understanding ● Experience working with data to support decision-making and performance improvement ● Strong stakeholder management and relationship-building skills across multiple teams and geographies ● Willingness and flexibility to occasionally travel across African markets when required ● Excellent written and spoken communication skills in English; French is a plus ● Experience in emerging markets or Africa is beneficial ● Exposure to digital/online business models Personal Competencies: ● Strong operational mindset with the ability to balance execution and commercial thinking ● Comfortable working in a fast-paced, evolving, and sometimes unstructured environment ● Ability to build and maintain strong relationships across distributed teams ● Adaptable and flexible, with a proactive and problem-solving approach ● Strong organisational and prioritisation skills ● Effective communicator with the ability to influence and align stakeholders ● High level of emotional intelligence and teamwork ● Ability to manage ambiguity and respond effectively to changing business needs ● Results-oriented with a focus on continuous improvement ● Entrepreneurial mindset with a willingness to take ownership and drive outcomes

Luxury Boutique Travel Agency who create highly crafted itineraries for High Net Worth and Ultra High Net Worth clientele have a rare opportunity for a well-travelled graduate, with a huge passion for travel, excellent written & spoken English, and exceptional customer service skills, to join their team as a Luxury Travel Concierge. If you are passionate about travel and experienced in delivering exceptional service to high-end clients, this is a great opportunity to join a growing team, supporting their expert Luxury Travel Consultants in curating unforgettable experiences for discerning travellers. Working remotely you will be well located to attend Head Office in Herefordshire and events in London periodically.\n\nJOB DESCRIPTION: \n As a Luxury Travel Concierge, you will play a key role in ensuring every detail of our clients' journeys is seamless and extraordinary.\n\nProviding administrative support to the Luxury Travel Consultant team\nHandling bespoke concierge requests for luxury holidays\nArranging exclusive experiences, including restaurant reservations and access to members-only clubs\nAssisting with itinerary preparation and client documentation\nCommunicating professionally with high-net-worth clients and partners\nEnsuring all client interactions reflect the highest standards of service \n\nEXPERIENCE REQUIRED: \n\nA well-travelled graduate with a genuine passion for luxury travel\nExceptional written and spoken English\nConfident dealing with high-end clientele in a professional and discreet manner\nHighly organised with strong attention to detail\nProactive, adaptable, and able to manage multiple requests simultaneously\nComfortable working remotely while staying engaged with a collaborative team \n\nTHE PACKAGE: \n\nWith a starting salary of £26k pa - £28k pa, annual bonus, this is a great opportunity for the right candidate to launch your career, with excellent scope to develop from Concierge into a luxury Travel Expert\n\nA flexible, remote working environment\nOpportunity to work within the luxury travel sector\nExposure to exclusive destinations, brands, and experiences\nA supportive and dynamic team culture \n\nINTERESTED?\n\nPlease follow the instructions to apply attaching your CV. We would appreciate a cover letter explaining why this position interests you, why you believe you would be great for the role, along with details of where you have travelled to worldwide. \n\nThis vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed) \n\nNot right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! Unfortunately if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually

We are looking for Danish and English-Speaking Advisors to join our existing team in London. Our client offers holiday packages to European customers both online and over the phone.\n\nOur ideal candidate will be someone who has a passion for customer service and a natural ability to influence sales.\n\nHours: 37.5 hours between 8am to 8pm Monday to Friday and 8am to 4pm Saturday and 9am to 4pm Sunday – only 2 weekend days per month\n\nSalary: £27,768 + uncapped commission OTE bonus approximately £1500 per annum\n\nLocation : Canary Wharf – Hybrid working\n\nThis is a hybrid role.\n\nResponsibilities:\n\n * Handle incoming calls for both sales and service calls\n\n * Handle service requests in the applications system supplied by the client\n\n * Generate sales through understanding customer needs and creating desire\n\n * Cancel, modify or confirm holidays already sold\n\n * Upsell additional products, services and extended stays\n\nPerson Spec:\n\n * Fluent in Danish and English\n\n * Excellent customer service\n\n * Have a willing to help and resolve queries\n\nWe are an equal opportunity employer and select staff on merit, irrespective of age, disability, gender reassignment, marriage & civil partnership, race, sex, sexual orientation, religion or belief.\n\nRefresh Recruitment Limited does not presently hold a Sponsorship License and while this status is reviewed regularly there is no present proposal to apply for such a License

Fantastic opportunity to join a leading German manufacturer of high-performance seating solutions. This role combines administration, client support, and logistics within a small, collaborative team. You'll gain hands-on experience managing orders, coordinating deliveries, and interacting directly with clients in a vibrant showroom environment.\n\nJob Title: German speaking Administration Manager / Assistant\n Job Type: Permanent / Full-time\n Location: Central London (3 days on-site in the showroom; Mondays and Fridays WFH once fully trained)\n Salary: £30,000 - £42,000 per year + bonus (team performance-based)\n\nAbout the Role:\n You will play a key part in supporting the UK operations, managing administrative tasks, overseeing order placement and logistics, and providing excellent customer service. This role is ideal for a detail-oriented, proactive professional who enjoys working in a small team and thrives in a fast-paced environment.\n\nKey Responsibilities:\n\nOrder Management: Process and manage client orders efficiently, liaising with internal teams and suppliers.\nLogistics Coordination: Schedule deliveries, track shipments, and ensure timely fulfilment.\nClient Interaction: Communicate with clients via phone, email, and in-person to provide outstanding service.\nAdministration & Reporting: Maintain records, update spreadsheets, and support operational reporting.\nTeam Collaboration: Work closely with a small team to ensure smooth operations and seamless client support.\nShowroom Support: Welcome clients and provide assistance with product enquiries and sales support.Candidate Requirements:\n\nFluent in German and English (written and spoken).\nProven experience in administration, order management and logistics.\nStrong proficiency in Excel, Word, and general office tools.\nComfortable working in a small team and interacting directly with clients.\nOrganised, proactive, and with a keen eye for detail.\nFlexible and adaptable to changing priorities

INSTALLATION AND SERVICE ENGINEER (South London also cover Maidstone, Bromley, Croydon, Leatherhead - South Surrey)\n\n* Permanent, £27,000 - £30,000\n\n* Applicants MUST be able to drive, be happy to travel/cover their territory\n\n* Company-provided van, laptop, phone, tools, uniform and travel expenses\n\n* Collaborative and supportive work environment\n\nMy client is a market leader in digital living home care solutions, offering a comprehensive product portfolio, from alarm buttons to AI-driven camera solutions enhancing social and elderly care through technology.\n\nNow looking to hire an additional Installations Engineer within the team, responsible for installing and configuring systems, conducting general maintenance and troubleshooting, ensuring adherence to safety standards, etc. This position would suit a confident 'handy person' someone comfortable with home/general DIY, ability to confidently use power tools and extremely strong customer facing skills whilst working closely with clients (in their homes) to ensure that all installations are completed efficiently and to the highest standards.\n\nWe are looking for someone in the in South London, Croydon, Bromley, Maidstone area to cover the South London, Maidstone and South Surrey patch. A position that requires daily travel to different locations, providing you with a dynamic and varied work environment.\n\nResponsibilities and required skills\n\nYou will bring a combination of technical expertise, a proactive mindset, and strong collaboration skills.\n\n* Technical ability: qualified/experienced to a sufficient level and competent to conduct general installations (DIY, power tool skills).\n\n* Communication: ensuring that communication is effective between Sales, the National Installations Manager and other Installations and Service Engineers.\n\n* IT: Confident with MS packages, ability to complete online documentation accurately\n\n* Teamwork: working with key internal and external stakeholders to ensure that all installations and support services are delivered on time and company goals are met.\n\n* Planning: staying ahead of the game and ensuring that plans are achieved.\n\n* Problem Solving: adapting to the ever-changing environment and reacting quickly to meet challenges.\n\n* Customer Service skills: Must be a clear communicator, able to demonstrate patience and empathy.\n\n* Driving licence: a full UK driving licence is a must!\n\n* Strong English language skills, both verbal and written, are essential for this role.\n\n* DBS all candidates will be asked to complete a DBS check - not required to apply.\n\nFurther Benefits include:\n\n* 25 Days Holiday + bank holidays + your birthday\n\n* Health Plan (dental, optical, physio etc)\n\n* Opportunities for professional growth and development\n\nEXEHP

Description\n\nWe are recruiting a Trading Standards – Business Readiness Project (Renters Rights) Officer for a local government client in Westminster, London. Above all, you will bring a genuine interest in the Renters' Rights Act, a strong commitment to effective implementation, and a collaborative approach to partnership working. You will be resilient, customer-focused, and dedicated to delivering high-quality regulatory services that protect residents and improve standards across the sector. This is a high-profile opportunity to play a key role in shaping the approach to a major new piece of legislation while helping protect some of the most vulnerable residents in the borough. You will work closely with the Private Sector Housing Team, Trading Standards colleagues, and a wide range of internal and external partners to support business readiness, compliance, and enforcement activity linked to the Renters' Rights Act. (Agile / Hybrid working)\n\nResponsibility\n\nLead on Trading Standards input into the Business Readiness Programme for the Renters' Rights Act.\n\t\nDevelop, implement, and enforce Trading Standards policies to promote fair and safe trading.\n\t\nProvide specialist advice on consumer protection, housing, renting, and related legislation.\n\t\nInvestigate complaints, carry out inspections of trading premises, and take appropriate enforcement action.\n\t\nApply a broad range of enforcement tools, including negotiation and formal action where required.\n\t\nPrepare high-quality reports, statements, consultation documents, and case records.\n\t\nDeliver talks, advice sessions, and guidance to businesses, residents, and stakeholder groups\n\t\nSupport performance targets, service improvement initiatives, and best practice implementation\n\t\nTrain, mentor, and supervise less experienced colleagues where required\n\t\nWork collaboratively as part of a multi-disciplinary working group supporting Renters' Rights implementation.\n\nQualification – Essential \n\nGCSES or equivalent to include Maths and English\n\t\nA relevant Trading Standards qualification, or equivalent regulatory qualification\n\t\nAdvanced user –Microsoft Office, Word, Excel, PowerPoint, Outlook, social media.\n\nQualifications, Knowledge & Experience Requirements - Criteria to be Tested at Shortlisting.\n\nProven experience conducting investigations and enforcement within a regulatory environment\n\t\nStrong working knowledge of consumer protection, housing, or related legislation\n\t\nExcellent communication and report-writing skills\n\t\nConfidence in explaining legislation and regulatory requirements to diverse audiences\n\t\nAbility to manage a varied caseload and prioritise work effectively\n\t\nStrong analytical skills, attention to detail, and problem-solving ability\n\t\nExperience in regulating lettings agents or property management services\n\t\nExperience working closely with housing teams or in private sector housing enforcement\n\nEssential Compliance Requirements\n\nThree Years of References\n\t\nA pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.\n\nDiamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace

Company Profile\nCBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.\nJob Title: Contract support\nCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team on a contract in London.\nThe main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints.\nRESPONSIBILITIES\nProviding support to the client and answer calls and emails in a professional and timely manner\nDetermine the nature, priority of faults based on information provided by the client\nLiaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders\nManaging the supply chain and drive them to attend within required SLA's\nDriving the engineering team to attend to all callouts within required SLA's\nTo obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this\nRaise and assign work orders to relevant resources\nActively identify and implement innovation across the contract to enhance performance and continue to meet client expectations\nPromote and maintain CBRE culture throughout teams\nMonitoring calls received from the customer through to call completion and updating records\nAllocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's.\nEnsure QHSE documentation is maintained and readily available using company systems\nManage system as a key user on site including PPM records, reactives and reporting\nMaintain people records such as new starters, leavers, general staff changes, contact details, etc\nEffective communication with all levels of internal teams and external customers\nFamiliar with daily operations and the specific scope of the contract\nUndertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager\nPERSON SPECIFICATION\nEducation\nGood basic education to GCSE (or equivalent standard), which will include an English and Maths qualification.\nEducation to A-Level/HNC standard would be beneficial\nTraining\nVery proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc.\nExperience of using Dynamics, Concept, Maximo.\nExperience\nExperience of a similar customer facing role in a medium-sized business.\nWell-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.\nAptitudes\nExcellent command of the English language demonstrated through good verbal and written communication.\nMust be detail conscious, accurate and methodical in approach.\nStrong organizational and communication skills\nAble to work systematically and use own initiative.\nAble to work on more than one task at any given time.\nMust demonstrate strong interpersonal skills and be able to work as part of a team as well as independently.\nCharacter\nMust demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office.\nReliable, able to complete work within required time frame and manage own deadline requirements.\nCalm manner able to work under pressure and against rapidly changing demands and priorities.\nAble to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.\nIgnore\nFacilities administrator / CS Admin / Facilities maintenance coordinator

We are looking for French Speaking Holiday Advisors to join our existing team. Our client offers holiday packages to European customers both online and over the phone.\n\nOur ideal candidate will be someone who has a passion for customer service and a natural ability to influence sales.\n\nHours: 40 hours between 8am to 7pm Monday to Friday and 8am to 6pm Saturday – only 2 weekend days per month\n\nSalary: £26,603 + uncapped commission OTE bonus approximately £5000 per annum\n\nLocation : Canary Wharf – Hybrid working\n\nThis is a hybrid role after completion of training which is approximately 2 months. Then the role will become hybrid - 3 days in the office and 2 days from home.\n\nResponsibilities:\n\n * Handle incoming calls for both sales and service calls\n\n * Handle service requests in the applications system supplied by the client\n\n * Generate sales through understanding customer needs and creating desire\n\n * Cancel, modify or confirm holidays already sold\n\n * Upsell additional products, services and extended stays\n\nPerson Spec:\n\n * Fluent in French and English\n\n * Excellent customer service\n\n * Have a willing to help and resolve queries\n\nWe are an equal opportunity employer and select staff on merit, irrespective of age, disability, gender reassignment, marriage & civil partnership, race, sex, sexual orientation, religion or belief.\n\nRefresh Recruitment Limited does not presently hold a Sponsorship License and while this status is reviewed regularly there is no present proposal to apply for such a License

Join Prospero Teaching - Where Passion Meets Purpose in Education!\n\nFor over 20 years, Prospero Teaching has been a trusted leader in connecting teaching and support staff with schools, academies, and nurseries across the UK and internationally. We proudly offer our services to a broad range of educational settings, including EYFS, Primary, Secondary, Further Education, SEN, and PRUs.\n\nAbout the Role\n\nAs a Compliance Administrator, you will be a key member of our compliance team, responsible for ensuring candidates meet the necessary regulatory and internal requirements to work within the education sector. You will play a vital role in maintaining compliance with industry standards and fostering a smooth recruitment process for candidates.\n\nKey Responsibilities\n\nCollaborate with the compliance team to ensure candidates meet all compliance standards for the education sector.\nFollow established operational processes and procedures to ensure adherence to regulations and industry standards.\nGuide and support candidates throughout the recruitment process.\nConduct compliance checks, including but not limited to right-to-work, DBS, reference, and employment history verifications.\nMaintain and update accurate candidate records.\nOrganise and verify candidate documentation.\nRespond to both internal and external inquiries efficiently and professionally.\n\nAbout You\n\nWe are looking for a motivated and detail-oriented individual with:\n\nA good general education (minimum GCSEs in Maths and English, grades A-C, or equivalent).\nStrong relationship-building skills.\nThe ability to work effectively under deadlines.\nExcellent administrative and organizational abilities, with a talent for prioritizing tasks.\nStrong communication and customer service skills.\nAn understanding of confidentiality and data protection.\nA proactive problem-solving mindset.\nA commitment to safeguarding practices.\n\nBenefits\n\nCompetitive salary with a commission structure.\nOngoing training and opportunities for professional development.\nClear career advancement prospects within the company.\nA dynamic and collaborative work environment.\nPrivate healthcare.\nQuarterly performance-based incentives.Join us and be part of a team that's helping drive one of the UK's fastest-growing recruitment firms forward.\n\nIND-INT

A Dutch speaker is urgently needed for a financial services company to support their growing multilingual Sales Team. You will be based in a stunning office in Canary Wharf, London providing your expertise in delivering an excellent level of customer and administrative support. As a Finance Graduate Client Service Associate will be in the front line of maintaining and developing the Dutch clienteles by advising the company’s products in order to meet the clients demands. Due to the level of training involved, you will have the opportunity to progress your career within the company and learn new skills.\n \nYour responsibilities will include: \n\nCollecting all relevant information from clients to set up new accounts\nBuild relationships with clients within the banking sector and assist with administrative duties\nCollaborate with the Netherlands' Sales team and the investment advisor to manage the daily workload\nEnsuring all clients’ reports are accurate and are being dealt with effectively and in a timely manner \nAbout you:\n\nThe successful candidate must be detail-oriented and possess strong analytical, communication, and organisational skills, be productive and driven to provide the highest level of client services. This is a junior role which will give you the opportunity to build your career path within the financial service and engaging in a positive and encouraging work environment where hard work will be rewarded. You will be working from the office in Canary Wharf, East London, Monday-Friday, 9am-6pm. A generous benefits package is offered! They do offer visa sponsorship and a relocation package as well.\n\nProfile: \n\nRequired to be fluent in Dutch and English, both written and spoken \nExperience as a Client Service, Customer Service Advisor, Client Support, Client Service Associate within the financial or banking sector is desirable\nDegree within finance, banking or economics is desirable\nDemonstrable problem-solving skills and a strong customer focus\nExcellent communicator, comfortable dealing with high level executives with the ability to always maintain a high level of professionalism\nTo apply, please send your CV in English and in Word format to Marie-Anne. \nlanguagematters is acting as an employment agency in relation to this vacancy

A Swedish speaker is urgently needed for a financial services company to support their growing multilingual Sales Team. You will be based in a stunning office in Canary Wharf, London providing your expertise in delivering an excellent level of customer and administrative support. As a Finance Graduate Client Service Associate will be in the front line of maintaining and developing the Swedish clienteles by advising the company’s products in order to meet the clients demands. Due to the level of training involved, you will have the opportunity to progress your career within the company and learn new skills.\n \nYour responsibilities will include: \n\nCollecting all relevant information from clients to set up new accounts\nBuild relationships with clients within the banking sector and assist with administrative duties\nCollaborate with the Sweden's Sales team and the investment advisor to manage the daily workload\nEnsuring all clients’ reports are accurate and are being dealt with effectively and in a timely manner\nAbout you:\nThe successful candidate must be detail-oriented and possess strong analytical, communication, and organisational skills, be productive and driven to provide the highest level of client services. This is a junior role which will give you the opportunity to build your career path within the financial service and engaging in a positive and encouraging work environment where hard work will be rewarded. You will be working from the office in Canary Wharf, East London, Monday-Friday, 9am-6pm. A generous benefits package is offered! They do offer visa sponsorship and a relocation package as well.\n\nProfile: \n\nRequired to be fluent in Swedish and English, both written and spoken\nExperience as a Client Service, Customer Service Advisor, Client Support, Client Service Associate within the financial or banking sector is desirable\nDegree within finance, banking or economics is desirable\nDemonstrable problem-solving skills and a strong customer focus\nExcellent communicator, comfortable dealing with high level executives with the ability to always maintain a high level of professionalism\nTo apply, please send your CV in English and in Word format to Marie-Anne. \nlanguagematters is acting as an employment agency in relation to this vacancy

Indonesian Speaking Market Researcher\n\nTemporary Market Research Project (2-3 Weeks)\n\nStart: Week commencing 13 April\n\nHours: Monday-Friday, between 02:00-09:00 (approx. 4‑hour shifts)\n\nTraining: Provided (sessions available this week and early next week)\n\nLocation: London (onsite)\n\nAbout the Role\n\nWe are recruiting Indonesian speaking Market Researchers to support an upcoming international insights project with a leading global research agency.\n\nThis is a telephone-based market research role, you will be conducting structured interviews with business professionals, following a clear script, and accurately capturing their responses. Full training and guidance are provided.\n\nWhat You'll Be Doing\n\nConducting professional telephone interviews in Indonesian\nFollowing a structured script to gather accurate insights\nRecording responses clearly and efficiently\nRepresenting the client with professionalism at all times \n\nWhat We're Looking For\n\nFluent Indonesian speaker with good English communication\nConfident phone manner and ability to follow structured questions\nPrevious market research or customer service experience is a bonus, but not essential

Adecco are recruiting on behalf of a large public sector organisation for a Complaints Officer (Repairs) to support the effective management of housing repairs complaints and improve resident experience.\n\nThis is an excellent opportunity for an experienced complaints or customer insight professional who is passionate about service improvement, advocacy for residents, and delivering fair, timely outcomes.\n\nComplaints Officer (Repairs)\nPublic Sector - Local Authority \nFull Time - Monday to Friday, 36 hours per week\nTemporary Role - 6 months \nGrade 8 - £21.41 per hour PAYE / £28.40 per hour Umbrella\nHybrid Working - 2 days per week in office (flexible) \nIT Equipment Provided\nASAP Start\n\nAbout the Role\n\nAs a Complaints Officer, you will play a key role in ensuring that residents' complaints relating to housing repairs are handled thoroughly, fairly, and in line with policy and the Housing Ombudsman Complaints Handling Code.\n\nYou will act as an advocate for customers, coordinate responses to complex complaints, and ensure that learning from complaints is embedded into service improvement.\n\nKey Responsibilities\n\nInvestigate and manage housing repairs complaints, ensuring timely, high‑quality responses in line with policy and Ombudsman standards\nCoordinate complex and high‑risk complaints, including multi‑service case conferences where required\nEnsure residents are heard and that all eligible elements of complaints are fully investigated\nChallenge the quality and scope of investigations when necessary to achieve the right outcome\nDraft clear, customer‑focused responses in plain English\nRespond to escalated enquiries, including those from elected representatives or MPs\nMonitor complaint trends, identify root causes, and support service improvement initiatives\nEnsure learning from complaints is recorded, shared, and implemented across services\nMaintain excellent record‑keeping and compliance with data protection requirements\nBuild effective working relationships with internal teams, partners, and external agencies\n\nWhat We're Looking For\n\nEssential Experience & Knowledge\n\nExperience handling complaints, or clear evidence of transferable skills\nExperience working with the public in potentially stressful or sensitive situations\nExperience within social housing or a related public service environment\nUnderstanding of complaints processes, best practice, and relevant legislation\nKnowledge of diversity, vulnerability, and equality considerations in service deliverySkills & Abilities\n\nStrong analytical skills, including identifying trends and root causes\nExcellent written communication skills, able to explain complex issues clearly\nConfidence handling sensitive, complex, or challenging cases\nStrong organisational skills and ability to manage competing priorities\nAbility to influence and constructively challenge at all levels\nA resilient, positive, and customer‑focused approach\nConfident using Microsoft Office and complaints/case management systems\n\nWhy Apply?\n\nMeaningful work that directly improves residents' lives\nOpportunity to influence service improvement and organisational learning\nSupport from Adecco throughout the assignment\nHybrid working and a collaborative team environment\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Part Time Hindi Speaking Customer Service and Data Administrator (Temporary) \n£12.71 per hour | 20 hours per week | Office based (near London Bridge)\n\nA leading Indian alcoholic beverages company is seeking a Hindi speaking Customer Service and Data Administrator to provide essential support to the Sales team at their London Bridge office.\n\nThis is a temporary, part time position (20 hours per week), starting immediately, paying £12.71 per hour.\n\nWorking hours: Monday to Thursday, 3pm–8pm (20 hours per week)\n\nKey Responsibilities\nSupport sales promotion activities and book appointments\nMaintain and update sales data and records\nAssist with invoicing and general administrative tasks\nBuild and maintain strong relationships with clients\nProvide accurate and timely administrative support to the Sales teamAbout You\n\nFluent in Hindi and English\nStrong communication and relationship building skills\nExcellent attention to detail and accuracy\nConfident using MS Office, including Excel and Power BI\nPrevious experience in data administration or sales support is desirable

Based in London, my client is looking to recruit a German Speaking Customer Experience Consultant to join the established team to work Hybrid. You will be required to go into the office in London during client visits, training / coaching sessions, and business needs around twice a year and the rest will be based from home.\n\nYou must be able to speak and write fluently in both English and German.\n\nSalary: £27,768 per annum plus bonus (£31,200 OTE)\n\nHours: 40 hours over Monday to Saturday\n\nWeekday Shifts: 8:00-16:30, 09:00 – 17:30 or 11:30 – 20:00\nSaturday: 8 hours shift between 08:00-20:00\n\nLocation: Canary Wharf\n\nMain Duties\n\n * To deliver excellent customer service in all aspects of supporting the groups customers over the phone and in writing\n\n * To answer the phone promptly and professionally when required\n\n * To respond to emails promptly and professionally.\n\n * To work closely with the Team Leader to ensure client expectations are met\n\n * To present our clients in a professional manner at all times, whether in person, by phone or in writing.\n\n * To continually look for ways to improve performance.\n\n * To be well organised, professional and reliable.\n\n * To work flexibly between the hours of 8am and 8pm, Monday - Saturday.\n\n * To demonstrate a willingness to learn and have fun at work!\n\nThe successful candidate will need to pass a financial and criminal record check.\n\nWe are an equal opportunity employer and select staff on merit, irrespective of age, disability, gender reassignment, marriage & civil partnership, race, sex, sexual orientation, religion or belief.\n\nRefresh Recruitment Limited does not presently hold a Sponsorship License and while this status is reviewed regularly there is no present proposal to apply for such a License

MMP Consultancy are looking to recruit a Repairs Planner on a Temporary Basis in North West London.\n\nUmbrella Rate: £19.85 Per Hour\n\nThe Repairs Planner will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner. The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard.\n\nMain Responsibilities:\n\nManage Operatives diaries.\nPlanning repairs works for pre and post inspection, reactive and emergency repairs.\nPrioritising emergency works.\nBooking appointments and allocating works to the available operatives and following works from start through to completion.\nEnsure all relevant data is updated on a timely basis.\nLiaising with tenants and Operatives to arrange repairs.\nEffectively communicate any concerns about work quality and ensure operatives have the right material to complete their work.\nTake part in meetings, supervision, training as requested by the manager.\n Experience Required:\n\nPrevious experience of working with a Housing Association / Local Authority or contractor in either a Planning, Scheduling or Customer Service capacity\nExcellent communicator, with strong organisational skills\nGCSEs at Grade C or above and including Mathematics and English\nProficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment\nExperience of using database systems (Connect / Northgate / DRS)\nConstruction related knowledge

Location: Moors Bank, St Martins, Oswestry, Shropshire, SY10 7BD Contract Type: Permanent Contract Term: Part-Time Salary: £11,888.00 Annually (Actual) Hours per Week: 20 Closing Date: 3:00pm, Thu 7th May, 2026 Start Date: July 2026 About this Role Working closely with Heads of Department to agree requirements, deadlines, and priorities, the postholder provides high‑quality reprographics and resource support to underpin teaching and learning. This includes producing and preparing learning materials such as booklets, worksheets, posters, and classroom display resources, ensuring accuracy and a professional finish. The role involves monitoring usage, maintaining appropriate stock levels of paper and consumables, and liaising with the school’s photocopier service provider to report faults, arrange maintenance, and ensure equipment remains fully operational. As an integral member of the school administration team, the postholder will also be expected to provide flexible support to colleagues and assist with wider administrative tasks as required to ensure the effective running of the school office. The postholder must be well organised, approachable, and able to work effectively in a busy environment while upholding the school’s values and safeguarding responsibilities. Want to find out more? An Applicant Information Pack with further details about this opportunity is included below. To learn more about our school, visit our Careers Page or School website. If you need paper copies of any documents to support your application, we can email or post these to you. If you have any questions about this opportunity or the application process, please contact clare.ellis @ stm.318education.co.uk and a member of the team will come back to you as soon as possible. St Martin's School is part of the 3-18 Education Trust. We work collaboratively across our schools to create interesting, exciting opportunities for colleagues to share ideas, resources and expertise—making a real difference for the students and communities we serve. In addition to a comprehensive induction and a commitment to your ongoing training and career progression, we also offer a range of employee benefits. To find out more information please visit our Trust's Careers Page or Website . The 3-18 Education Trust is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. All offers of employment are subject to an Enhanced DBS check and, where applicable, a prohibition from teaching check. This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013, 2020 and 2023). Guidance on disclosing convictions can be found on the Ministry of Justice website. Under the Immigration Act 2016, candidates for customer-facing roles must meet the necessary standard of spoken English. It is an offence to apply if barred from engaging in regulated activity relevant to children. Employment is subject to medical fitness, satisfactory references, right to work in the UK, and an Enhanced DBS check. Online social media checks will be carried out on successful applicants.

Your new company \nYou'll be joining a leading financial services organisation known for delivering high‑quality service to clients, advisers, and business partners. With a strong reputation for professionalism and excellence. \nYour new role \nAs the Receptionist, you will be a key point of contact for clients, financial advisers, colleagues, and visitors-both in person and over the telephone.Your main responsibility will be operating the central switchboard, promptly triaging and directing calls to the appropriate departments while maintaining a high standard of customer service. You will also manage in‑person visitor services, ensuring a warm, professional welcome and a well‑maintained reception area. In addition, you will provide general administrative support across the business.\nWhat you'll need to succeed \n\nAt least 1 year's experience in a switchboard or customer service role.\nGCSEs (A-C) in English and Maths, or equivalent.\nCompetence in Microsoft Office (Word, Outlook, Excel).\nAbility to manage high call volumes with professionalism and calm.\nA reliable, punctual, and well‑presented approach.Desirable:\n\nExperience using switchboard/telephony systems.\nExperience within financial services or other corporate environments.Attributes:\n\nA positive, "can‑do" attitude.\nFriendly, approachable interpersonal style.\nStrong teamwork and communication skills.\nAbility to multitask, prioritise, and stay organised.\nProfessional appearance and demeanour.What you'll get in return \n\nThe opportunity to work within a respected financial services organisation.\nA varied role combining switchboard, reception, and administrative duties.\nA supportive team environment with opportunities for development.\nProfessional training to maintain and enhance your skills.\nExposure to internal teams and stakeholders across the business.What you need to do now \nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.\nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.\n\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Thai-Speaking Market Researcher\n\nTemporary Market Research Project (2-3 Weeks)\n\nStart: Week commencing 13 April\n\nHours: Monday-Friday, between 02:00-09:00 (approx. 4‑hour shifts)\n\nTraining: Provided (sessions available this week and early next week)\n\nLocation: London (onsite)\n\nAbout the Role\n\nWe are recruiting Thai-speaking Market Researchers to support an upcoming international insights project with a leading global research agency.\n\nThis is a telephone-based market research role, you will be conducting structured interviews with business professionals, following a clear script, and accurately capturing their responses. Full training and guidance are provided.\n\nWhat You'll Be Doing\n\nConducting professional telephone interviews in Thai\nFollowing a structured script to gather accurate insights\nRecording responses clearly and efficiently\nRepresenting the client with professionalism at all times \n\nWhat We're Looking For\n\nFluent Thai speaker with good English communication\nConfident phone manner and ability to follow structured questions\nPrevious market research or customer service experience is a bonus, but not essential

Inbound Sales & Customer Service Agent - Danish Speaking\n\nLocation: Hybrid (Head Office in Canary Wharf, London)\n Salary: £27,768 + benefits\n Commission: Uncapped commission structure with monthly payouts (OTE £500 per annum)\n Hours: Full-time, 37.5 hours per week\n\nTeamJobs are advertising for a Danish-speaking Inbound Sales & Customer Service Agent to join a busy and growing team within the travel sector. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service while also having a natural flair for sales.\n\nThis role offers a hybrid working model, with a modern head office based in Canary Wharf.\n\nThe Role:\n You will be handling inbound calls from customers, supporting with both sales enquiries and service requests. You will take the time to understand customer needs, recommend suitable holiday options and maximise every opportunity to enhance the customer experience.\n\nKey Responsibilities:\n\nHandling inbound calls for both sales and customer service enquiries\nManaging service requests through internal systems\nIdentifying customer needs and generating sales opportunities\nAmending, cancelling or confirming existing bookings\nUpselling additional products, services and extended staysAbout You:\n\nFluent in Danish and English\nStrong communication and interpersonal skills\nA natural ability to influence and drive sales\nPrevious experience in a customer service or sales environment\nAble to work in a fast-paced environment with strong attention to detail\nResilient, professional and motivated to achieve targets\nConfident multitasker with a positive, proactive attitudeTraining & Development:\n\nFull product and system training provided\nSales and customer service training\nClear progression opportunities into roles such as Social Media, Guest Relations, Outbound, Training, Quality or Team ManagementWorking Hours:\n Shifts will fall between:\n\nMonday to Friday: 8am - 8pm\nSaturday: 8am - 4pm\nSunday: 9am - 4pm\n You will be required to work one weekend day every other week, with a weekday off in lieu.Benefits:\n\n20 days holiday plus bank holidays, increasing with service\nBUPA Life Insurance\nPerkbox and corporate discounts\nEye care vouchers\nOnsite training and modern facilities\nSmart casual dress code\nRegular incentives, rewards and recognition\nRecommend a friend scheme\nOpportunities for apprenticeships and NVQ qualifications\nCharity and fundraising eventsDue to the nature of the role, successful candidates will be required to provide references covering the last 3 years and may be subject to background checks.\n\nCOMLP

Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team The Adaptive Planning Professional Services team is dedicated to bringing the full value of Workday's Adaptive Planning product to life for our customers. As implementation consultants, we partner with a diverse portfolio of customers to help them transform how they plan, budget, forecast, and report across their Finance functions. Our team sits at the heart of customer success, guiding organizations through end-to-end implementations of Workday Adaptive Planning. We collaborate closely with project managers, technical consultants, and customer teams to ensure every deployment delivers meaningful outcomes. What makes this team special is the variety of work and the impact we have - no two implementations are the same, and you will be continuously learning and growing as you help customers across industries unlock the potential of modern planning solutions. About the Role As a Functional Consultant on the Adaptive Planning team, you will play a key role in the end-to-end implementation of Workday's Adaptive Planning product across a varied portfolio of customers. You will act as a trusted advisor, either leading or supporting the implementation of single or multiple Finance functional streams on any given project. This role requires a blend of functional and technical consulting skills relating to the implementation of business software applications. As a Workday Consultant, you are a business consultant who brings expertise in the functional aspects of the Workday platform and translates that knowledge into solutions that meet each customer's unique needs. In this role, you will be responsible for: • Leading or supporting the implementation of Workday Adaptive Planning across Finance and HCM functional streams, ensuring solutions are designed to address customer business challenges, • Conducting discovery sessions and requirements gathering workshops to understand customer needs, use cases, and goals, and translating those into well-defined solution designs, • Configuring and deploying Adaptive Planning solutions, including financial models, reports, dashboards, and integrations, in alignment with customer requirements, • Serving as a trusted advisor to customers throughout the implementation lifecycle, providing guidance on best practices and helping them get the most out of the platform, • Collaborating with project team members, including project managers and technical consultants, to ensure implementations are delivered on time and to a high standard, • Contributing to continuous improvement by sharing knowledge, developing best practices, and mentoring team members About You • Excellent interpersonal and written communication skills to articulate commercial terms clearly during negotiations with renewing customers., • Comfortable investigating and resolving complex customer dynamics during the renewal process., • Ability to quickly prioritize a high volume of work and execute efficiently under tight deadlines., • Self-driven and autonomous, with a strong sense of ownership over a large, complex portfolio., • Strong analytical skills with a detail-oriented, process-minded approach., • Great Workday ambassador, modeling core values and contributing to a strong, positive culture. Basic Qualifications • 5+ years of related experience in consulting, either as an internal consultant or with a consulting or software company, • Experience working with or implementing a Tier 1 Planning software application such as Workday Adaptive Planning, Anaplan, OneStream, Hyperion, or a similar application, • Business fluency in English Other Qualifications • Skilled in requirements gathering, with the ability to lead discovery sessions using techniques such as interviews, workshops, and use case development to accurately identify and define customer needs, ensuring implementations are clearly scoped and aligned with business objective, • Excellent communication skills, both verbal and written, with the ability to adapt your style to different audiences - from Finance teams to senior leadership - and to present complex information in a clear and engaging manner, • Experienced in influencing and guiding customer decisions through persuasive and consultative communication, helping drive alignment across project teams and fostering collaboration on implementation approach and design, • Demonstrated ability in relationship management, including building and maintaining trusted advisor relationships with customers throughout the implementation lifecycle, improving customer satisfaction and fostering long-term partnerships, • Proficient in solutions design, with experience identifying complex business challenges and designing tailored Adaptive Planning configurations and models that improve efficiency, reporting, and decision-making for customer Finance teams, • A collaborative team player who contributes to a positive and productive project environment, works effectively with cross-functional team members, and shares knowledge to help improve overall team delivery, • Relevant educational qualifications and/or experience implementing or supporting cloud Planning or EPM solutions, • Experience with implementing Workforce Planning solutions is a plus, • Well-versed in all financial statements and the interaction between them, • Resourceful and adaptable, comfortable working remotely and utilizing a variety of tools with a high degree of autonomy, • A genuine passion for delivering exceptional levels of customer service and a desire to learn new technology quickly through a variety of mediums Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email ___. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

Inbound Sales & Customer Service Agent. This hybrid role, based at our Head Office in Canary Wharf, London, is ideal for individuals fluent in both Danish and English who have a passion for delivering exceptional xrnqpay customer service and driving sales. We are seeking a motivated and customer